Alcatel-Lucent 8028 User manual

1
User Guide
for
8028 handset
8038 handset
8068 Bluetooth
handsets

2
Introduction
Thank you for choosing an Alcatel-Lucent phone.
This model offers enhanced ergonomical features for more effective communication.
This document describes the services offered by the following sets:
·Alcatel-Lucent 8068 Bluetooth® Premium Deskphone (8068)
·Alcatel-Lucent 8038 Premium Deskphone
·Alcatel-Lucent 8028 Premium Deskphone
The label and icons displayed on the phone depends on the type of the set.
Some features are depended on the type of the set.
8068
8038
8028
IP Phone
Color screen
Monochrome screen
Bluetooth® handset
Two-port Gigabit Ethernet switch with Power Over Ethernet
support
Compatible with Premium Add-on 10 &40 keys modules
Audio services (hands-free, handset & headset)
Compatible with Premium Smart display 14 keys module
Adjusting the contrast of the display
Agent set/Supervisor station
The labels and icons presented in this document are not contractually binding and may be modified
without prior warning

3
Contents
1.1 8068 Bluetooth Premium Deskphone...................................................................................................................................................... 5
1.2 8038 Premium Deskphone................................................................................................................................................................... 5
1.3 8028 Premium Deskphone................................................................................................................................................................... 6
1.4 Connectivities ..................................................................................................................................................................................... 6
1.5 Welcome screens ................................................................................................................................................................................ 7
1.6 Navigation.......................................................................................................................................................................................... 7
1.7 Status icons / Call icons ....................................................................................................................................................................... 8
1.8 Permanent features keys..................................................................................................................................................................... 8
1.9 Add-on module ................................................................................................................................................................................. 10
1.10 Call Management Screen................................................................................................................................................................... 11
1.11 Bluetooth® Wireless handset ............................................................................................................................................................ 12
2Using your telephone....................................................................................................................................13
2.1 Making a call..................................................................................................................................................................................... 13
2.2 Receiving a call.................................................................................................................................................................................. 13
2.3 Using the telephone in "Hands free" mode........................................................................................................................................ 14
2.4 Activating the loudspeaker during a conversation (receiver lifted) - Loudspeaker. ........................................................................... 14
2.5 Calling your correspondent by name (company directory) ................................................................................................................. 14
2.6 Make calls via your programmed call keys......................................................................................................................................... 14
2.7 Redialing........................................................................................................................................................................................... 15
2.8 Call back an unanswered call............................................................................................................................................................. 15
2.9 Sending DTMF signals........................................................................................................................................................................ 15
2.10 Mute, so that your correspondent cannot hear you........................................................................................................................... 16
3During a conversation ...................................................................................................................................17
3.1 Making a second call during a conversation....................................................................................................................................... 17
3.2 Answering a second call during a conversation.................................................................................................................................. 17
3.3 Switching between calls (Broker call)................................................................................................................................................. 18
3.4 Transferring a call.............................................................................................................................................................................. 18
3.5 Three-way conference with internal and/or external correspondents (conference) ........................................................................... 18
3.6 Talk simultaneously to more than 2 correspondents.......................................................................................................................... 18
3.7 Placing a call on hold (hold)............................................................................................................................................................... 19
3.8 Placing an outside call on hold (parking)............................................................................................................................................ 19
3.9 Adjust audio volume ......................................................................................................................................................................... 19
3.10 Signal malicious calls ......................................................................................................................................................................... 20
4Sharing...........................................................................................................................................................21
4.1 Answering the general bell................................................................................................................................................................ 21
4.2 Manager/Assistant filtering............................................................................................................................................................... 21
4.3 Call pick-up ....................................................................................................................................................................................... 21
4.4 Hunting groups.................................................................................................................................................................................. 22
4.5 Calling an internal correspondent on his/her pager ........................................................................................................................... 22
4.6 Answering a call on your pager.......................................................................................................................................................... 22
4.7 Calling a correspondent on his/her loudspeaker ................................................................................................................................ 23
4.8 Sending a written message to an internal correspondent .................................................................................................................. 23
5Keep in touch.................................................................................................................................................24
5.1 Forwarding calls to another number (immediate forward) ................................................................................................................ 24
5.2 Forwarding your calls to your voice message service ......................................................................................................................... 24
5.3 When you return, consult recorded messages ................................................................................................................................... 24
5.4 Forwarding calls to your pager .......................................................................................................................................................... 25

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5.5 Forwarding your calls from the receiving terminal ("Follow me")....................................................................................................... 25
5.6 Applying a selective forward ............................................................................................................................................................. 25
5.7 Cancelling all forwards ...................................................................................................................................................................... 25
5.8 Cancelling a specific forward ............................................................................................................................................................. 25
5.9 Forwarding calls................................................................................................................................................................................ 26
5.10 Do not disturb................................................................................................................................................................................... 26
5.11 Leaving a recorded message for internal callers................................................................................................................................. 26
5.12 Consulting written messages............................................................................................................................................................. 27
6Programming your telephone.......................................................................................................................28
7.1 Initializing your voice mailbox ........................................................................................................................................................... 28
7.2 Customizing your voice greeting........................................................................................................................................................ 28
7.3 Modify the password for your phone set........................................................................................................................................... 28
7.4 Modify the password for your voice mailbox..................................................................................................................................... 29
7.5 Adjusting the audio functions............................................................................................................................................................ 29
7.6 Adjusting the contrast of the display (8028/8038)............................................................................................................................ 30
7.7 Selecting the welcome page .............................................................................................................................................................. 30
7.8 Selecting language............................................................................................................................................................................. 30
7.9 Program the keys for the Perso page or the add-on module .............................................................................................................. 31
7.10 Programming direct call keys (F1 and F2 keys )............................................................................................................................... 31
7.11 Delete a programmed key ................................................................................................................................................................. 31
7.12 Programming direct call keys (8028) .................................................................................................................................................. 31
7.13 Deleting direct call keys (8028) .......................................................................................................................................................... 32
7.14 Programming an appointment reminder ........................................................................................................................................... 32
7.15 Identify the terminal you are on........................................................................................................................................................ 32
7.16 Lock / unlock your telephone ............................................................................................................................................................ 32
7.17 Configuring the audio jack of your telephone .................................................................................................................................... 33
7.18 Call the associated set ....................................................................................................................................................................... 33
7.19 Forward your calls to the associated number..................................................................................................................................... 33
7.20 Modify the associated number .......................................................................................................................................................... 34
7.21 The Tandem configuration................................................................................................................................................................. 34
7.22 Create, modify or consult your intercom list (max. 10 numbers)........................................................................................................ 34
7.23 Installing a Bluetooth® Wireless Technology handset (matching)....................................................................................................... 34
7.24 Use of the Bluetooth® handset.......................................................................................................................................................... 35
7.25 Installing a Bluetooth® Wireless Technology headset (matching)....................................................................................................... 35
7.26 Using a Bluetooth® Wireless Technology headset.............................................................................................................................. 36
7.27 Deleting an accessory (headset, handset, etc.): Bluetooth® Wireless Technology............................................................................... 36
7.28 Contacting your administrator........................................................................................................................................................... 36
8Guarantee and clauses.................................................................................................................................. 37
8.1 Safety Instructions ............................................................................................................................................................................ 37
8.2 Regulatory Statements...................................................................................................................................................................... 38
Marking ....................................................................................................................................................38
USA and Canada......................................................................................................................................................38
Exposure to Radio Frequency Signals....................................................................................................................... 38
Acoustic shock protection ........................................................................................................................................ 38
Directive 2003/10/EC specifying the risks inherent in noise at work ........................................................................38
Privacy ....................................................................................................................................................................38
Disposal...................................................................................................................................................................38
Related Documentation...........................................................................................................................................39

5
Getting to know your telephone
1.1 8068 Bluetooth Premium Deskphone
A Bluetooth®
handset for
optimized
communication. A
wired handset is
also available and
can replace the
Bluetooth® handset
3.5 mm headset
jack
Alphabetic
keyboard
LED
·Flashing blue: incoming call Arrival of a new call
·Color screen
·10 dedicated functions keys
Navigation
Permanent feature keys: quick access
to the phone’s main features
Loudspeaker
An adjustable and stable foot
1.2 8038 Premium Deskphone
Handset
LED
·Flashing blue: incoming call Arrival of a new call
·Flashing orange: alarm
·Monochrome screen
·10 dedicated functions keys
3.5 mm headset
jack
Alphabetic
keyboard
Navigation
Permanent feature keys: quick
access to the phone’s main features
Loudspeaker An adjustable and stable foot

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1.3 8028 Premium Deskphone
LED
·Flashing blue: incoming call Arrival of a new call
·Flashing orange: alarm
Handset
·Monochrome screen
·6 dedicated functions keys
4 programmable keys with Led and
paper label
3.5 mm headset
jack
Alphabetic
keyboard
Navigation
Permanent feature keys: quick
access to the phone’s main features
1.4 Connectivities
Loudspeaker An adjustable and stable foot

7
1.5 Welcome screens
You can access all of your phone's features from these screens. The default display has three pages
that you can access by pressing the page tabs at the top of the screen. The selected page is
highlighted.
oMenu
oPerso
oInfo
8068 8038 8028
·Menu page:
Contains all features and applications accessible by pressing the label of the desired feature or
application From this page, it is possible to adjust the ringer volume, program the time of an
appointment, lock the terminal, define the default page displayed, configure voice mail, and
access telephone functions such as calling back one of the last numbers or intercepting calls.
·Perso page:
Contains call line keys (allowing supervision of calls) and programmable call keys.
·Info page:
Contains information on the telephone and the status of its functions: name, telephone
number, number of messages, activation of transfer function, appointment reminder, etc.
·/ Transfer icon: Pressing the key next to this icon allows you to program or change the
transfer function
1.6 Navigation
OK key: Used to validate your choices and options while programming or configuring
Left-right navigator: Used to move from one page to another and display information
about current calls (call in progress, calls on hold, incoming call).
Up-down navigator: Used to scroll through the content of a page.
Back/Exit key Use this key to go back to the previous step. Use this key to go back to the
homepage (long press)

8
1.7 Status icons / Call icons
Icons giving information about some specific configurations of the phone or about call status are
displayed in the top bar of the screen.
Headset connected
Telephone locked
Appointment programmed
Incoming call icon
Call in progress icon
Call holding icon
1.8 Permanent features keys
They are located just above the loudspeaker
Mute and intercom key.
During a call, press this key to stop your contact from hearing you. When idle, press this key
to switch the phone to intercom mode. When you receive a call, the phone hooks off
automatically and you go straight into handsfree mode. When activated, this is key blue
Turn down the volume Lower the contrast
Turn up the volume Increase the contrast
Pressing this key answers an incoming call in handsfree mode (the key is blue). When a call is
in progress, pressing this key switches from handsfree mode to headset or handset mode.
Programmable keys (F1 and F2 keys).Lit when the function associated with the key is
activated. A service or a direct call can be associated to these keys.
Redial key: to access the 'Redial' feature.
Last number redial (short press)
Call back on up to the last 10 number dialed (long press)
Guide key: Used to obtain information on functions of the "menu" page and to program key
of the "perso" page
Messaging key to access various mail services
This key is lit when you have received a new voicemail, text message or callback request.

9
Your set is provided with QWERTY Keyboard.
Use the keyboard to enter names while configuring the
phone. Directly access the dial by name feature by
entering the name of your correspondent on the keyboard.
Below is a list of the function keys that allow you to access
all the symbols
Cursor moving keys (left, right, up and down). Allows you to navigate edit boxes. Press the
Alt key to access the left and up directions
Caps lock: to write text in capital letters.
Alt key. To access specific and punctuation characters.
Enter key: to validate edited text.
Backspace key: to delete one character in an edit box.

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1.9 Add-on module
Phone capabilities can be extended with Premium Add-on 10 and 40 key modules or Premium Smart
Display 14 key module.
Installation
Premium Add-on 10 keys modules
2
1 4
3
1. Remove the protection of the dedicated compartment behind the set
2. Insert the add-on correctly in the compartment
3. Plug the provided cord into the dedicated socket behind your set
4. Fix the add-on with the provided screw
5. Make sure the add-on is correctly screwed on.
Once connected the phone resets.

11
1.10 Call Management Screen
Incoming call icon , Call in progress , Call on
hold , …
Incoming call and
conversation
presentation screen
8068 8038
Soft keys: actions available depending on the call status
·Each tab corresponds to a call, the status of which is symbolized by its icon
(in progress, held, arrival of new call). When a call is in progress, use the
left-right navigator to look at held or incoming calls.
·All features are accessible while the call is displayed on the screen. Use the
Up and Down arrows to move up or down a page. These functions (transfer,
conference, etc.) are directly related to the status of the call consulted.
For example, the transfer function will not be available between a call in
progress or a held call and an incoming call.
·Used to switch from a telephone screen to an application screen. For
example, it can be used while a call is in progress to search a number,
program an appointment reminder, etc
Calls can also be managed from the Perso page.
While the call is in progress, press the Back/Exit key and display the Perso page. Calls in progress
or waiting calls are displayed on the different line keys. It is then possible to converse with the
caller of your choice by pressing the key associated to the caller.

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1.11 Bluetooth® Wireless handset
Off-hook/On-hook: press this key to take or
terminate a call
Volume/Mute:
·Short successive
presses to change the
LED handset volume level
(3 levels)
·Long press to activate
or deactivate mute
mode
Location of the battery
If the Bluetooth® handset is on its base, you do not need to press the Off-hook/On-hook key to take or
terminate the call. Just off-hook/on-hook the Bluetooth® handset.
LED
·Off: operating normally
·Blinking green: in communication
·Green steady: handset charging
·Orange flashing: battery charge low or handset outside coverage zone
·Orange steady: malfunction
Installing or replacing the Bluetooth® handset battery
Lift up the battery cover
Slide out the battery holding
part
The battery recharges when the Bluetooth® handset is on its base.

13
2Using your telephone
2.1 Making a call
Use one of the following:
·Dial directly the number for your call
·Lift the receiver Enter the destination number
·Press the on-hook/off-hook key of the Bluetooth® device (Bluetooth® Wireless handset )
Dial the destination number
·Hands free Dial the destination number
·Programmed line key
· Search by name (you can also access the search by name feature via the QWERTY Keyboard)
To make an external call, dial the outside line access code before dialing your contact number
If the internal or outside number does not reply:
·LS announce Broadcast a message on the loudspeaker of the free terminal
·Call back Request callback to a busy terminal
·Text mail Send a written message
·Voice mail Store number to call again
2.2 Receiving a call
Use one of the following:
·Lift the receiver
·Press the on-hook/off-hook key of the Bluetooth® device (Bluetooth® Wireless handset)
·Hands free
·Press the take call button on the bottom right hand side of the screen.

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2.3 Using the telephone in "Hands free" mode
Terminal idle:
·Press and release You are in hands free mode
·Terminate your call
Call in progress:
·During a conversation
·Press and release You are in hands free mode
During a conversation, you can lift the receiver without terminating the call.
2.4 Activating the loudspeaker during a conversation (receiver lifted) -
Loudspeaker.
·During a conversation
·Activate loudspeaker The key lights up
·Adjust volume (9 levels)
·Deactivate loudspeaker The key is no longer lit
Press and release the loudspeaker key to switch to hands free mode (light steady).
2.5 Calling your correspondent by name (company directory)
·
Enter the name or initials or the surname and first name of your correspondent
·
Select the type of search you want (last name, last name and first name or initials)
of all the correspondents meeting the search criteria
Display
·
Use one of the following:
o Display the previous and next names
o Select the name of the person you wish to call
o Modify the search
*Name must be entered in format namespacefirst name.
This key is used to display the entire name when it is truncated
2.6 Make calls via your programmed call keys
·Access the "Perso" page
·Find the correspondent you want to call from the programmed call keys
·Select the correspondent

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2.7 Redialing
Redialing the last number dialed (redial)
·Last number redial
Call back one of the last 8 numbers dialed
·Reach the "Menu" page
·Redial list
·Select the number to redial from the last 50 dialed numbers
2.8 Call back an unanswered call
Call back the last caller
·Reach the "Menu" page
·Events
·Last caller : Call back the last caller
List of last unanswered callers
·Reach the "Menu" page
·Events
·Select the type of call :
oUnanswered internal call
oUnanswered external call
·Select a name or a number
·Recall
·To delete the selected item
·Delete
Delete the list of unanswered calls
·Reach the "Menu" page
·Events
·Select the type of call :
oNo non replied internal call
oNo non replied external call
·Delete all (or use icon : )
2.9 Sending DTMF signals
During a conversation you sometimes have to send DTMF signals, such as with a voice server, an
automated attendant or a remotely consulted answering machine.
·During a conversation
·Use one of the following:
oSend DTMF
oPress the star key
·Enter DTMF code
The function is automatically cancelled when you hang up.

16
2.10 Mute, so that your correspondent cannot hear you
You can hear your correspondent but he/she cannot hear you:
From the set
·During a conversation
·Disable microphone The key lights up
·Resume the conversation The key is no longer lit
From the Bluetooth® receiver
·Press the handset volume/mute key (long press)

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3During a conversation
3.1 Making a second call during a conversation
·
During a conversation
·
·
New call
Number of second correspondent
The first call is on ho
ld
To cancel your second call and recover the first:
·You are in conversation with the second correspondent and the first one is on hold.
·Use one of the following: :
oEnquiry off
oHang up
·You are on the line with your first contact
If you make an error, hang up: your telephone will ring and you will recover your first call.
3.2 Answering a second call during a conversation
·During a conversation, another person is trying to call you Name or no. of the caller
displayed for 3 seconds
·Use one of the following methods to answer the displayed call
oLine key on the top left or right where the icon is flashing
oTake call
·The first call is on hold
To return to your first caller and end the conversation in progress
·The second call is ended
·To return to the first contact, use one of the following
oSelect the "incoming call" icon
o
oLift the receiver

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3.3 Switching between calls (Broker call)
During a conversation, a second call is on hold.
·Select the contact on hold by pressing the line key at the top right or left of the screen.
·This will be displayed by a pause button or a music symbol You are in conversation with the
second correspondent and the first one is on hold.
3.4 Transferring a call
To transfer your call to another number:
·During a conversation
·Call a second person during a conversation The first call is on hold
·You can transfer the call immediately or wait for your contact to answer before transferring
the call
·Transfer
Transfer between two outside calls is not generally possible (depends on country concerned and
system configuration).
3.5 Three-way conference with internal and/or external correspondents
(conference)
·During a conversation, a second call is on hold
·Conference You are in conference mode
Cancel conference and return to first correspondent (If conference is active )
·End of conference
Hang up on all correspondent (If conference is active )
·Hang up
After the conference, to leave your two correspondents talking together:
·Transfer
·Hang up
3.6 Talk simultaneously to more than 2 correspondents
You are in a conference call with 2 correspondents. To add another correspondent to the conference:
·Add
·Dial the number of your correspondent (dial, directories, last numbers dialed...)
·Your correspondent answers
·Insert You are on the line with the additional contact
During a 3-way conference, you can add up to three additional participants.

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3.7 Placing a call on hold (hold)
Exclusive hold:
During a conversation, you wish to place the call on hold and recover it later, on the same telephone.
·During a conversation
·Put on hold Your call is placed on hold
Recover the call on hold:
·Select the call on hold
Common hold:
To recover your call on any telephone in your system.
·During a conversation
·Hold Your call is placed on hold
Recover the call on hold from any telephone:
·Select the call on hold
3.8 Placing an outside call on hold (parking)
You can place an outside call on hold and recover the call on another telephone:
·During a conversation
·Park the call
A parking announcement message is displayed on the screen of the parking destination set.
To recover the parked call:
To automatically take the parked call, pick up the handset of the parking destination set.
·Reach the "Menu" page
·Settings Services Consultation Call pick up services Park/retrieve
If the parked call is not recovered within a preset time (default value 1 min 30), it is transferred to
the operator.
3.9 Adjust audio volume
During a call, to adjust the volume level of the loudspeaker or receiver:
·During a conversation
·Adjust audio volume

20
3.10 Signal malicious calls
This key lets you signal a malicious call. If this call has an internal source, it is signalled to the system
by a special message.
·You receive a malicious call
·Malicious