Cisco 7965G - Unified IP Phone VoIP User manual

Cisco 7965G Basic Handset User Guide

Cisco 7965 Handset User Guide
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Table of Contents
1Getting Started: ........................................................................................................2
2An Overview of your Phone:.................................................................................3
3Understanding Lines and Calls:...........................................................................6
4Understanding Phone Screen Features: ..........................................................7
5Basic Features: ..........................................................................................................8
6Basic Call Handling: ...............................................................................................10
7Shared Lines: ...........................................................................................................11
8Soft keys:...................................................................................................................12
9Information Features: ..........................................................................................15
10 Browser Features:..................................................................................................20
11 Voicemail:..................................................................................................................24

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1Getting Started:
Using this Guide:
This guide provides you with an overview of the basic features available on your phone.
Customizing Your Phone on the Web
Your Cisco Unified IP Phone is a network device that can share information with other network
devices in your company, including your computer. You can use your Cisco Unified Call
Manager User Options web pages to establish and customize phone services and to control
phone features and settings from your computer. This guide provides a brief overview of these
capabilities.
http://fladlccm1.iptel.flinders.edu.au/ccmuser

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2An Overview of your Phone:
Your Cisco Unified IP Phone is a full-feature telephone that provides voice communications over the same
data network that your computer uses, allowing you to place and receive phone calls, put calls on hold,
transfer calls, make conference calls etc.
In addition to basic call-handling features, your phone can provide enhanced features.
Access XML applications and web-based services.
Customising of phone features and services from your User Options web page.
7965 e-Learning.

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Item
Description
1
Programmable buttons
Extension Number
Directory
Extension Button illuminate to indicate status:
2
Foot stand button
Allows you to adjust the angle of the phone base.
3
Display button
Awakens the phone from sleep mode.
4
Messages button
Auto-dials your voice mail.
5
Directories button
Opens/closes the Directories menu. Use it to access call
logs and directories.
6
Help button
Activates the help menu.
7
Settings button
Opens/closes the Settings menu. Use it to Change phone
screen and ring settings.
8
Service button
Opens/closes the Services menu.
9
Volume button
Controls the handset, headset, and speakerphone volume
(off-hook) and the ringer volume (on-hook).
10
Speaker button
Toggles the speakerphone on or off. When the
speakerphone is on, the button is lit.
11
Mute button
Toggles the microphone on or off. When the microphone is
muted, the button is lit.
12
Headset button
Toggles the headset on or off. When the headset is on, the
button is lit.
13
4-way navigation
pad and Select
button (centre)
Allows you to scroll through menus and highlight items.
Use the Select button to select an item that is highlighted
on the screen.
Navigation button
Scroll up and down to see menus and highlight
items
Scroll right and left in multi-column displays
Select button
Scroll to highlight a line using Navigation button
then press
Note –the Select button does not take action
14
Keypad
Allows you to dial phone numbers, enter letters, and
choose menu items.

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15
Softkey buttons
Each activates a softkey option (displayed on your phone
screen.)
16
Handset light strip
Indicates an incoming call or new voice message.
17
Phone screen
Shows phone features.

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3Understanding Lines and Calls:
To avoid confusion about lines and calls, refer to these descriptions:
Lines –Corresponds to a directory number (Extension number) that others can use to call you. To
see your phone line, look at the right side of your phone screen.
Calls –Your line (Extension number) can support two connected calls. Only one call can be active
at any time; other calls are automatically placed on hold.
Understanding Line and Call Icons:
Icon
Line or call state
Description
On-hook line
No call activity on this line.
Off-hook line
You are dialing a number or an
outgoing call is ringing.
Connected call
You are connected to the other
party.
Ringing call
A call is ringing on your line.
Call on hold
You have put the call on hold.
Reverting call
A holding call is reverting to your
phone.
BLF –monitored line is idle
BLF –monitored line is busy
BLF –monitored line is ringing
Line in Do Not Disturb (BLF)

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4Understanding Phone Screen Features:
This is what your main phone screen may look like with active calls and several feature menus open.
1
Primary Phone Line
Displays your directory number (extension number) for your
primary phone line
2
Programmable button
Programmable buttons, speed-dial buttons, phone service buttons
or phone feature buttons. Icons and labels indicated how these
buttons are configured.
3
Softkey labels
Each displays a softkey function.
4
Status line
Displays audio mode icons, status information, and prompts.
5
Call activity area
Displays current calls per line, including caller ID, call duration,
and call state for the highlighted line.
6
Phone tab
Indicates call activity.
7
Feature tabs
Each indicates an open feature menu.

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5Basic Features:
Feature: Adjusting the foot Stand:
To change the angle of the phone base, adjust the Footstand while pressing the Footstand button.

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Understanding Feature Buttons and Menus:
Press a feature button to open or close a feature menu.
Accessing the Help System on Your Phone:
Your phone provides a comprehensive online help system. Help topics appear on the phone screen.
Cleaning and Maintaining the Phone Screen:
Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, as
they can contaminate phone components and cause failures.

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6Basic Call Handling:
Placing a call –Basic Options:
There are six options for placing a new call.
1. Lift the Handset and dial the number.
2. Press a Line button and dial the number.
3. Press the speaker button and dial the number.
4. Press the Headset button and dial the number.
5. Press the NewCall soft key and dial the number.
6. Press the Speed Dial button and dial the number.
Tips:
You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-
hook by lifting the handset or by pressing Speaker or Headset.
When you pre-dial, your phone tries to anticipate the number you are dialling by displaying
matching numbers from your Placed Calls log. This is called Auto Dial.
If you make a mistake while dialling, press << to erase digits.
Answering a Call –Basic Options:
You can answer a call by simply lifting the handset, or you can use other options.
1. Lift the Handset.
2. Press a Line button.
3. Press the Speaker button.
4. Press the Headset button.
5. Press the Answer soft key.
Ending a Call –Basic Options:
To end a call, simply hang up.
1. Return the Handset to its Cradle.
2. Press the Speaker button.
3. Press the Headset button.
4. Press the EndCall soft key.

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7Shared Lines:
Understanding Shared Lines:
Your handset has a shared Line on button 3. You may not be using this feature.
Handle calls on behalf of a manager
Share call-handling tasks with co-workers
Remote-in-use Icon:
The remote in-use icon appears when another phone that shares your line has a connected call. You can
place and receive calls as usual on the shared line, even when the remote-in-use icon appears.
Shared Call Information:
Phones that share a line each display information about calls that are placed and received on the shared
line. This information might include caller ID and call duration.
If your shared line has voicemail each phone this line appears on can access the shared line voicemail
box by pressing into the shared line and the message button.

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8Soft keys:
Understanding Features Available:
You can access many features by using the most commonly used softkey.
Feature
Softkey
Call Back
CallBack
Call Forward
CFwdALL
Call Park
Park
Call PickUp
PickUp
Conference
Confrn
Do Not Disturb
DND
End Call
EndCall
Hold
Hold
New Call
NewCall
Redial
Redial
Transfer
Transfer
Abbreviate Dialing
AbbrDial

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Using Call Back:
1. Receive notification when a busy extension becomes available.
. Using Call Forward All:
You can use the call forward feature to redirect incoming calls from your phone to another number.
1. Press CFwdAll and enter target phone number.
2. To Cancel press CFwdAll.
3. To verify that Call Forward All is enabled on your primary line, look for the call forward icon above
the primary phone number. The call forward number will be in the status line.
Tips:
Enter the call forward target number exactly as you would dial it from your phone. For example
enter 0 for and outside line.
Using Call Park:
You can park a call when you want to store the call so that you or someone else can retrieve it from
another phone.
1. Call Park –Use the Park softkey to store the call. Your phone displays the call park number in
the status line.
2. Hang Up.
3. Retrieve Park Call –Enter call park number from any phone.
Tips:
You have a limited time to retrieve a parked call before it reverts to ringing at the original
number.
Using Pick Up:
Call PickUp allows you to answer a call that is ringing on a co-worker‟s phone by redirecting the call to
your phone.
1. Press PickUp soft key button available.
2. If your phone supports auto-pickup, you are now connected to the call.
3. If the call rings, press Answer to connect to the call.
Making Conference Calls:
Your phone allows you to talk simultaneously with multiple parties in a conference call.
1. Conference –Allows you to create a standard (ad hoc) conference by calling each participant.
Use the Confrn softkey.
2. Join –Allows you to create a standard (ad hoc conference by combining existing calls. Use the
Join softkey.
Using Do Not Disturb:
You can use the Do Not Disturb (DND) feature to block incoming calls from ringing your phone.

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Using New Call and End Call:
1. To make a new call, either lift the handset or press NewCall softkey.
2. To end a call either hand up the handset or press EndCall softkey.
Using Hold and Resume:
You can hold and resume calls. When you put a call on hold, the hold icon appears next to the caller ID
and the corresponding line button flashes green.
If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to
ringing after a certain period of time. The call remains on hold until you resume it.
To resume a call make sure the appropriate call is highlighted. Press the Resume softkey.
Tips:
Engaging the Hold feature typically generates music for the held caller.
Your system administrator determines the duration between Hold and Reversion alerts.
Using Mute:
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with
the handset, speakerphone, or a headset.
Using Redial:
1. To redial the most recently dialed number.
Using Transfer:
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
1. Transfer a call without talking to the transferred recipient press Transfer, enter target number,
and press Transfer to complete the transfer.
2. Talk to the transfer recipient before transferring the call press Transfer, enter target number,
and wait for transfer recipient to answer, press Transfer to complete transfer.
Tips:
You cannot use Transfer to redirect a call on hold. Press Resume removing the call from hold
before transferring it.
Using Abbreviated Dialing:
1. To place a call, enter the Abbreviated Dialing Code and press AbbrDial.

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9Information Features:
Directory
Settings
Messages
Services
Directory:
You can access call logs and directories via the Directory button.
Call Logs:
Your phone maintains call logs. Call logs contain records of your missed, places and received calls.
Directory Dialing:
Your phone can provide corporate and personal directory features.
oCorporate Directory –Corporate contacts that you can access on your phone.
oPersonal Directory –Associated speed-dial codes that you can configure and access from
your phone and user options web pages. Personal Directory is comprised of Personal
Address Book (PAB) and Fast Dials:
PAB is a directory of your personal contacts.
Fast Dials allows you to assign codes to PAB entries for quick dialing.

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Settings:
You can personalise your Phone by adjusting the ring tone and other settings.

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Messages:
To access voice messages, use the Message button.

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Services:
To access services features, use the service button.