Cisco 7965G - Unified IP Phone VoIP User manual

Cisco 7965G Basic Handset User Guide

Cisco 7965 Handset User Guide
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Guide.doc
Table of Contents
1Getting Started: ........................................................................................................2
2An Overview of your Phone:.................................................................................3
3Understanding Lines and Calls:...........................................................................6
4Understanding Phone Screen Features: ..........................................................7
5Basic Features: ..........................................................................................................8
6Basic Call Handling: ...............................................................................................10
7Shared Lines: ...........................................................................................................11
8Soft keys:...................................................................................................................12
9Information Features: ..........................................................................................15
10 Browser Features:..................................................................................................20
11 Voicemail:..................................................................................................................24

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1Getting Started:
Using this Guide:
This guide provides you with an overview of the basic features available on your phone.
Customizing Your Phone on the Web
Your Cisco Unified IP Phone is a network device that can share information with other network
devices in your company, including your computer. You can use your Cisco Unified Call
Manager User Options web pages to establish and customize phone services and to control
phone features and settings from your computer. This guide provides a brief overview of these
capabilities.
http://fladlccm1.iptel.flinders.edu.au/ccmuser

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2An Overview of your Phone:
Your Cisco Unified IP Phone is a full-feature telephone that provides voice communications over the same
data network that your computer uses, allowing you to place and receive phone calls, put calls on hold,
transfer calls, make conference calls etc.
In addition to basic call-handling features, your phone can provide enhanced features.
Access XML applications and web-based services.
Customising of phone features and services from your User Options web page.
7965 e-Learning.

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Item
Description
1
Programmable buttons
Extension Number
Directory
Extension Button illuminate to indicate status:
2
Foot stand button
Allows you to adjust the angle of the phone base.
3
Display button
Awakens the phone from sleep mode.
4
Messages button
Auto-dials your voice mail.
5
Directories button
Opens/closes the Directories menu. Use it to access call
logs and directories.
6
Help button
Activates the help menu.
7
Settings button
Opens/closes the Settings menu. Use it to Change phone
screen and ring settings.
8
Service button
Opens/closes the Services menu.
9
Volume button
Controls the handset, headset, and speakerphone volume
(off-hook) and the ringer volume (on-hook).
10
Speaker button
Toggles the speakerphone on or off. When the
speakerphone is on, the button is lit.
11
Mute button
Toggles the microphone on or off. When the microphone is
muted, the button is lit.
12
Headset button
Toggles the headset on or off. When the headset is on, the
button is lit.
13
4-way navigation
pad and Select
button (centre)
Allows you to scroll through menus and highlight items.
Use the Select button to select an item that is highlighted
on the screen.
Navigation button
Scroll up and down to see menus and highlight
items
Scroll right and left in multi-column displays
Select button
Scroll to highlight a line using Navigation button
then press
Note –the Select button does not take action
14
Keypad
Allows you to dial phone numbers, enter letters, and
choose menu items.

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15
Softkey buttons
Each activates a softkey option (displayed on your phone
screen.)
16
Handset light strip
Indicates an incoming call or new voice message.
17
Phone screen
Shows phone features.

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3Understanding Lines and Calls:
To avoid confusion about lines and calls, refer to these descriptions:
Lines –Corresponds to a directory number (Extension number) that others can use to call you. To
see your phone line, look at the right side of your phone screen.
Calls –Your line (Extension number) can support two connected calls. Only one call can be active
at any time; other calls are automatically placed on hold.
Understanding Line and Call Icons:
Icon
Line or call state
Description
On-hook line
No call activity on this line.
Off-hook line
You are dialing a number or an
outgoing call is ringing.
Connected call
You are connected to the other
party.
Ringing call
A call is ringing on your line.
Call on hold
You have put the call on hold.
Reverting call
A holding call is reverting to your
phone.
BLF –monitored line is idle
BLF –monitored line is busy
BLF –monitored line is ringing
Line in Do Not Disturb (BLF)

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4Understanding Phone Screen Features:
This is what your main phone screen may look like with active calls and several feature menus open.
1
Primary Phone Line
Displays your directory number (extension number) for your
primary phone line
2
Programmable button
Programmable buttons, speed-dial buttons, phone service buttons
or phone feature buttons. Icons and labels indicated how these
buttons are configured.
3
Softkey labels
Each displays a softkey function.
4
Status line
Displays audio mode icons, status information, and prompts.
5
Call activity area
Displays current calls per line, including caller ID, call duration,
and call state for the highlighted line.
6
Phone tab
Indicates call activity.
7
Feature tabs
Each indicates an open feature menu.

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5Basic Features:
Feature: Adjusting the foot Stand:
To change the angle of the phone base, adjust the Footstand while pressing the Footstand button.

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Understanding Feature Buttons and Menus:
Press a feature button to open or close a feature menu.
Accessing the Help System on Your Phone:
Your phone provides a comprehensive online help system. Help topics appear on the phone screen.
Cleaning and Maintaining the Phone Screen:
Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, as
they can contaminate phone components and cause failures.