Cisco 7911 User manual

User Guide for Cisco 7911 Handsets
Where the instructions say, press the Resume, Answer or Hold softkeys and this
option is not available you can toggle between the two calls using the green up/down
arrows & select by pressing the flashing red button to the left of the arrows.
Making and receiving calls
To Make a Call
Using the Handset - Lift the handset and dial the desired number
Using the Monitor Speaker - Press the NewCall softkey and dial the desired number. When the party answers, lift
the handset
Using On-Hook Dialing - Dial the desired number and lift the handset.
While on an Existing Call - Press the NewCall softkey and dial the desired number. Toggle between the two calls
using the green up/down arrows & select by pressing the flashing red button to the left of the arrows.
Disconnecting a Call
Replace the handset on the cradle -or-
Press the EndCall softkey
Dialing
To Dial
An internal extension - Dial the extension
A local call - Dial 8 + the number
International - Dial 8 + 00 + Country Code + Area Code (removing the leading zero dependant on country) +
Number
To Redial the Last Number Called
Lift the handset and press the Redial softkey or dial *07
To Return a Call to the Last Caller
Lift the handset and dial *69
Verify the number and press 1 to return the call
Wait for the called party to answer

Abbreviated Dialing
Abbreviated Dialing lets you create up to 100 personal 2-digit speed dial codes.
To program an Abbreviated Dial Code- Lift the handset and dial 75*
Follow the voice prompts
To modify an Abbreviated Dial Code
Lift the handset and dial 75*
Follow the instructions to program a new Abbreviated Dial Code using the same Abbreviated Dial Code
To use an Abbreviated Dial Code:
Lift the handset and dial *3
Enter the desired 2-digit Abbreviated Dial Code
Speed Dial
Speed dial lets you assign favorite telephone numbers to speed dial buttons for one-touch dialing. Speed dials are
configured by your service administrator.
To Use a Speed Dial:
Lift the handset
Use the Up/Down Navigation Buttons to select the desired Speed Dial entry
Press the Dial softkey
Receiving a Call
Internal Calls - one ring
External Calls - two rings
To Answer an Incoming Call:
Lift the handset
To Answer a 2nd Call While on a Call:
Press the Answer softkey. The original caller will be placed on hold while you are connected to the
2nd caller.
To Toggle Between Active Calls:
Press the Hold softkey (Toggle between the two calls using the green up/down arrows & select by pressing the
flashing red button to the left of the arrows.)

Transfer
Transfer enables you to transfer an active call to another extension or telephone number.
To transfer an active call:
Press the More softkey
Press the Trnsfer softkey
Dial the extension or telephone number to which you want to transfer the call
If the called party answers, you may talk privately with them. To finish the transfer, hang up -or- press the Resume
softkey to cancel the transfer and return to the holding party. If the called party doesn’t answer, hang up to transfer
the call to that party’s voice mailbox
press the Resume softkey to cancel the transfer and return to the holding party
Note: Press the EndCall softkey to disconnect both the calling party and called party.
Call Features
Call Forward (All Calls)
Call Forward (All Calls) lets you forward incoming calls to another number.
To enable/modify Call Forwarding using the menu:
Press the CFwdAll softkey
Enter the telephone number for the forwarding destination. When entering an external Forwarding Number, be
sure to include the Outside Access Digit.
Press the EndCall softkey. The display will indicate that the line is forwarded and show the forwarding number.
To enable/modify Call Forwarding using Star Codes
Lift the handset and dial 72*
Enter the phone number for the forwarding destination followed by #. When entering an external
Forwarding Number, be sure to include the Outside Access Digit.
Press # to confirm followed by 2 to exit
Hang up

To enable/modify Call Forwarding from a remote location:
Dial the number for Remote Access to Call Forwarding specified by your Service Provider.
Enter your complete telephone number + #. If your phone is configured as an extension-only (i.e.,
non-DID) line, enter your company’s complete main telephone number + * + your extension number +
#.
Enter your telephone password + #
Enter the new forwarding number + #. For external numbers use the Outside Access Digit, usually 9.
After hearing the verification, hang up
To disable Call Forwarding using the menu:
Press the CFwdAll softkey
Press the EndCall softkey
To disable Call Forwarding using Star Codes:
Lift the handset and dial 73*
After hearing the verification, hang up
To disable Call Forwarding from a remote location:
Dial the number for Remote Access to Call Forwarding (provided by your Administrator)
Enter your complete telephone number + #
Enter your telephone password + #
Press ##
After hearing the verification, hang up
Call Forward (Busy)
Call Forward (Busy) forwards calls to another number when you are already on a call.
To enable/modify Call Forward (Busy)
Lift the handset and dial 76*
Enter the extension or phone number for the forwarding destination followed by #. For external
numbers, use the Outside Access Digit.
Press # to confirm followed by 2 to exit
Hang up

To cancel Call Forward (Busy)
Lift the handset and dial 77*
Hang up
Call Forward (No Answer)
Call Forward (No Answer) lets you forward calls to another number when you don’t answer.
To enable/modify Call Forward (No Answer)
Lift the handset and dial 78*
Enter the extension or number for the forwarding destination followed by #. For external numbers,
use the Outside Access Digit.
Press # to confirm followed by 2 to exit
Hang up
To cancel Call Forward (No Answer)
Lift the handset and dial 79*
Hang up
Call Forward (Out of Service)
Call Forward (Out of Service) automatically forwards calls to another location when your business phone goes out of service.
The forwarding destination for Call Forward (Out of Service) is configured through the web portal or by your service provider.
To enable Call Forward (Out of Service)
Lift the handset and dial 70*
Press # to confirm followed by 2 to exit
Hang up
To disable Call Forward (Out of Service)
Lift the handset and dial 71*
Hang up

Conferencing
Conferencing lets you join multiple parties together on a single call. The maximum number of parties is determined by your
service provider.
To add a party to an existing call:
Press the Confirm softkey to place the existing call on Hold and provide dial tone
Dial the extension or number that you would like to add. Be sure to include the Outside Access Digit
for external calls.
After the party answers, press the Confrn softkey to join the parties together.
Repeat these steps to add new parties.
If you initiate a conference call and then hang up, the other parties will be able to continue the call after you disconnect.
For information about Meet-Me Conferencing, see the Meet-Me conferencing Quick Reference Card.
Voicemail / Advanced fetaures
Voice Mail
If you have any voice mail messages, your voice mail message waiting lamp indicator will glow red.
To access your voice mail:
Lift the handset and press the Messages button or dial *09
Follow the prompts to use the voice mail system
Do Not Disturb
Do Not Disturb makes your phone unavailable for incoming calls. Incoming calls will be routed to your voicemail or another
extension, depending on your configuration.
To enable Do Not Disturb:
Lift the handset, dial *04 and hang up. The display will show “Do not disturb is active”.
To disable Do Not Disturb:
Lift the handset, dial *04 and hang up. The “Do not disturb is active” message will disappear.
You can record a special voicemail greeting that callers will hear when you have DND active and
they are routed to voicemail.

Group Pickup
Group Pickup allows you to answer another phone within your Call Pickup Group.
To Pickup a Call from another phone using the menu:
Lift the handset
Press the More softkey until the GPickUp softkey is visible
Press the GPickUp softkey
To Pickup a Call from another phone using Star Codes:
Lift the handset; dial *06
Note: If multiple inbound calls are ringing, the call that has been ringing the longest will be answered.
Hold
Hold lets you place a call on hold for rapid retrieval from the same phone.
To place the current call on hold:
Press the Hold button
To retrieve the held call:
Press the Hold button again
When a call is placed on hold, your phone will ring once every minute to remind you that you have a
held call.