Cisco Hawaiian Telcom User manual

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Your Hawaiian Telcom TV Set Top Box
The following illustrations outline your SetTop Box (HD or HD DVR) functions and
connections. Set Top Boxes may not be exactly as shown below.
Front View
1. Power –Turns your Set Top Box on or off and is lit when power is on
2. Link –Lit when the Set Top Box is connected to the Hawaiian Telcom
network
3. HD –Lit when the Set Top Box is configured to display HD content
4. Record –Lit on all Set Top Boxes when a DVR recording is in progress
5. Menu –Displays onscreen menu
6. Navigation –Moves selection up, down, left or right
7. USB –Not currently enabled
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Back View
1. Video In –For Hawaiian Telcom installer use only
2. Video Out –Connects to the antenna jack on the TV
3. Network In –Connects the network cable from your home network or
modem
4. Component Video Out –Component video cables can be used for high
quality signals to either HD or non-HDTVs
5. S-Video Out –S-Video is preferred for older TVs
6. RCA Video / Audio 1 Out –These connections are ideal for VCRs and
older TVs.The audio ports can be used independently if other video
connections have been use
7. RCA Video / Audio 2 Out –These duplicate connections are available
for users with multiple device
8. Optical –This is an all-digital audio connection and it is ideal for audio
receivers
9. HDMI (Out) –HDMI is the HD connection that contains both audio and
video signals used for HDTVs
10. USB –Not currently enabled
11. Power In –Connects to the supplied adapter to power the unit
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Your Hawaiian Telcom TV Remote Control
Your Hawaiian Telcom TV Remote Control is universal. That means it works with just
about any television set as well as most DVD players, VCRs and
A/V receivers.
Note: there is one remote provided per Set Top Box.

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Pairing Your Remote
1. While the device you want to pair is on, press and hold the Setup button on
your remote until the LED light blinks twice.
2. Press a mode button:
The DVD button can be paired with your DVD player
The AUDIO button can be paired with your audio system
The TV button can be paired with your TV
3. Press and hold the OK button.
Release button when device you are trying to pair turns off.
These instructions can also be found on the back of your remote. If your device cannot be
paired using the method above, try the alternate methods below:
1. While the device you want to pair is on, press and hold the Setup button on your
remote until the LED light blinks twice.
2. Press a mode button:
The DVD button can be paired with your DVD player
The AUDIO button can be paired with your audio system
The TV button can be paired with your TV
3. Find the brand from the charts below and note the DIGIT key assigned to your
brand. Press and hold down the DIGIT key for your device/brand.
4. Release button when device you are trying to pair turns off.
Digit
Brand
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Insignia / Dynex
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LG / Zenith
3
Mitsubishi
4
Panasonic
5
Philips / Magnavox
6
Samsung
7
Sharp
8
Sony
9
Toshiba
0
Vizio

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Pairing Your Remote Cont.
If your device cannot be paired using this alternate method, you may need to look up
the specific code for your device.
Visit http://www.urcsupport.com/html.php?page_id=711 to find the exact code for your
specific device. Use the following codes with the following steps.
1. Press the TV mode key
2. Press and hold the Setup button until the TV Mode button blinks twice
3. Enter the code you found using the website above.
4. Press the Power button to test the TV control. If the TV turns off, set up
is complete.
5. If the TV does not turn off, repeat steps 1-5 using the next code provided.
Your Wireless Gateway
The Wireless Gateway connects with your Hawaiian Telcom TV and gives you
High-Speed Internet access. Connect your devices wirelessly or through one of the
four Ethernet ports. The Wireless Gateway settings are set to default when installed.
The default network name (labeled “SSID”) and password (labeled “Wireless Network
Key”) are located to the right of the barcode on the side of your Wireless Gateway.

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Wireless Gateway Status Lights
Power
Solid Green. The gateway is on
Red. The gatewaymay have a fault with its power supply
Ethernet
Solid Green. A computer or other device is connected to an
Ethernet port.
Flickering green. There is activity from devices connected to an
Ethernet port. The flickering of the light is synchronized to data
traffic.
Wireless
Solid Green. A wireless computer or other device is connected to
the gateway.
Flickering green. There is inbound or outbound activity. The
flickering of the light is synchronized to data traffic.
Home PNA
Solid Green. A Set Top Box or other device is connected to the
gateway.
Flickering green. There is activity from devices connected to the
coaxial port.Theflickering of the light is synchronized to data traffic.
Service
Solid green. The gatewayis connected to the Hawaiian Telcom
network and has obtained a WAN IP address.
Fast flashing green. The gatewayis trying to obtain an IP address.
Red. The Hawaiian Telcom network is not responding, the gateway
has beenconfigured incorrectly, or there was an authentication
failure.
WPS
Solid Green. WPS (Wi-Fi Protected Setup) is configuring the
gateway.

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Using the on screen menu
The Menu
Use the menu to quickly access the Live TV, Recorded TV, Video On Demand, Apps,
Music, My Account, and Settings
Here is a brief description of each drop down menu:
Live TV
GUIDE
Accesses the program guide.
WATCH LIVE TV
Allows you to watch a live TV program.
FAVORITES
Accesses your customized favorites list.
SEARCH
Allows you to easily find your favorite.
Recorded TV (DVR Only)
VIEW RECORDINGS
Lists all in progress and complete recordings.
SCHEDULED
Lists all future recordings.
ADD A RECORDING
Allows you to record a program using search, the guide or by
entering the channel number and recording time.

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Video on Demand
BROWSE VIDEOS
Lists all videos by category.
CURRENT RENTALS
Lists all rented titles that are still available to view.
SEARCH
Allows you to easily find your favorite VOD titles.
Apps
APP DASHBOARD
Quickly access your TV apps all from one screen.
WHAT’S NEW
Provides up-to-the-minute information about new channels, channel
movesandchanges,freepreviewweekends,upcomingeventsandmore.
HSN SHOP BY REMOTE
BrowsetensofthousandsofitemsfeaturedonHSNandenjoythe
convenienceoforderingwithyourremotecontrol.
FACEBOOK
Connect to the official Facebook fan pages for the programs or
channels you’re watching.
TWITTER
Tweet and follow what people are saying about your favorite shows
and more on Twitter –right on your TV screen.
Music
STINGRAY MUSIC
Browse 50 music channels organized by genre.
KARAOKE
Enjoy the fun of karaoke at home with The KARAOKE Channel app.
Get access to more than 8,000 songs for $10/mo. Hawaiian Telcom
High- Speed Internet required.
My Account
SELECT MYTV SERVICE
Add premium channels and features to your subscription.
CALL HISTORY
Allows you to view your call history.
CALLER ID SNOOZE
Allows you to snooze Caller ID on your TV.
PARENTAL CONTROLS
Allows you to block VOD titles, PPV events and programs
by channel, rating or content.

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Settings
GENERAL
Allows you to turn system sound effects on or off, access system
information and troubleshoot your connection.
TELEVISION
Allows you to customize your guide, favorites list, screen aspect ratio
and closed captioning.
AUDIO
Allows you to change your digital audio output settings.
PARENTAL CONTROLS
Allows you to block VOD titles, PPV events and programs by
channel, rating or content.
RESTART SYSTEM
Reboots your Set Top Box. All your user settings will be saved.

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Settings
Screen Aspect Resolution
Using your TV’s user guide as a reference, you can adjust your screen settings by
choosing the most suitable resolution from this list and then following steps 1 to 8:
 4:3 standard definition
 Widescreen standard definition
 720p on high-definition screens
 1080i on high-definition screens
1. Press MENU
2. Use RIGHT arrow to highlight Settings.
3. Use UP/DOWN arrows to select Television and press OK.
4. Use UP/DOWN arrows to select Screen aspect ratio high definition and press OK
5. Use UP/DOWN arrows to select the setting that is appropriate for your TV.
6. Navigate to Continue and press OK.
7. Navigate to Start Test and press OK. The system will verify whether your TV can
display the selected setting.
8. If you can see the video on your screen, use UP/DOWN arrows to select Keep
Setting and press OK to save.
9. Or if you see a black screen, your TV may not be able to display the selected
setting. Use UP/DOWN arrows to choose another setting or check your cables to
ensure proper connection between your TV and Set Top Box.

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Zoom
You can also change the aspect ratio of your picture.This can be useful if you are using a
widescreen TV to watch SD programming.
1. Press ZOOM button
2. Use UP/DOWN arrows to select Aspect Ratio and press OK.
3. Use UP/DOWN arrows to select the preferred screen aspect ratio.
Closed Captioning
The Closed Captioning settings allow you to control the closed captioning display on your
TV. Closed captioning text appears if it’s available in the original program you’re
watching. While new TVs are required to have the Closed Captioning feature, older TVs
may not have Closed Captioning and the feature isn’t available on all channels or
programs.
1. Press MENU.
2. Use RIGHT arrow to highlight Settings.
3. Use UP/DOWN arrows to select Television and press OK.
4. Use UP/DOWN arrows to select Closed Captioning and press OK.
5. Navigate to Standard Closed Captioning and select Change.
6. Navigate to Closed Captioning 1 and press OK.
7. Scroll left and select Save. Select Done.

Closed Captioning Cont.
Quick Tip
You may program the Closed Captioning settings using your Hawaiian
Telcom TV Set Top Box or through your TV itself, in which case you
should reference your TV manual for further instructions, questions
and troubleshooting.
Digital Audio Output
Digital audio output allows you to adjust your audio settings.
1. Press MENU.
2. Use UP/DOWN arrows to select Settings.
3. Use UP/DOWN arrows OK to select Audio and press.
4. Use UP/DOWN arrows to select Digital audio output and press OK.
5. Navigate to select Stereo or Surround sound and press OK.
6. Navigate to select Save and press OK.

Secondary Audio
Some TV programs have secondary audio for alternate languages.
1. Press MENU.
2. Use LEFT arrow to select Settings.
3. Use UP/DOWN arrows to select Audio and press OK.
4. Use UP/DOWN arrows to select Secondary Audio and press OK.
5. Navigate to select Use primary audio or secondary audio and press OK.
High Definition TV
It’s television as you’ve never seen it before. With Hawaiian Telcom’s High Definition (HD),
you’ll experience true widescreen picture quality that’s 10 times better than standard
television. 5.1 Dolby® Digital sound provides theatre-quality viewing in the comfort of your
home. All Hawaiian Telcom Set Top Boxes are HD-ready.
In the guide, HD programs are identified by an HD icon after the program title.

Managing Live TV Feeds
Hawaiian Telcom TV supports up to 8 TVs and delivers 4 live TV feeds to your
household. A TV feed can be a live TV show, a Video On Demand (VOD) program or a
Pay Per View (PPV) event. If you have a DVR, you can watch or record 4 live TV
programs simultaneously among the TVs in your household. For example, you can do
one of the following:
Watch or Record 4 different live TV programs
Record 1 live program on your DVR and watch 3 other live programs
You can also watch up to 2 of the 4 available live TV programs in HD and the rest in
standard definition (SD). And if you have 2 or more TVs tuned to the same live TV
program you’ll only be using 1 live TV feed.
If you receive your TV service over fiber you’ll have additional streaming capabilities.
Recent Panel
View a list of recently viewed channels when pressing the last button.
When Recent Panel Feature is Turned OFF, the pressing the Last button will automatically
change to your last viewed channel.

Parental Control
Even with hundreds of channels and programs to choose from, you can still easily
control the content your family watches. By using your secret PIN to configure the
Parental Controls on your Set Top Boxes, you’ll be able to modify your settings, view
blocked programs and change your PIN if needed. You can also access options to
lock Pay Per View and Video on Demand rentals, certain channels, specific movie and
TV ratings, adult programming, and unrated content.
Creating Parental Control/Rental Locking PIN
1. Press MENU.
2. Use Right arrow to select Settings.
3. Use UP/DOWN arrows to select Parental Controls and press OK.
4. Create a 4-digit PIN using the number pad on your remote control.
5. Confirm the 4-digit PIN by re-entering the PIN.
Note: You will need to create a separate PIN for each Set Top Box.

Blocking and Unblocking Programs
Block or unblock programs by channel or content rating.
1. Press MENU.
2. Use Right arrow to select Settings.
3. Use UP/DOWN arrows to select Parental Controls and press OK.
4. Select Parental Locking.
5. Enter your 4-digit Parental Control PIN with the number pad on your remote
control.
6. Use UP/DOWN arrows to highlight Change next to the locking option you want to
use and press OK. You must lock the Adult programs option to block adult rated
content.
7. Use UP/DOWN arrows to make your selection and press OK.
8. Navigate to Save and press OK.
Adult Programs
When you choose to block adult programs, the program title and information will be
blocked from appearing in the guide. Other blocking options will not hide the title or
program information.
Watching a Blocked Program
You can access blocked programs temporarily with your Parental Control PIN.
1. Tune to the blocked program and press OK.
2. Enter your Parental Control PIN in the text box.
3. Use UP/DOWN arrows to select one of the following options and press OK.
Don’t unlock
Unlock this program –The program will be automatically locked again after 2
hours.
Unlock all TV for 2 hours –All blocked programs on this TV will be unlocked for 2
hours (option not available if there is blocked adult content).
If rental locking is enabled for a VOD or PPV program, you must first enter your rental
locking PIN to access the program. You will then need to enter your Parental Control PIN
to watch the blocked program.

Turn Off or Reset Parental Control
You can reset your Parental Control settings or turn off locking for a period of time.
1. Press MENU.
2. Use RIGHT arrow to select Settings.
3. Use UP/DOWN arrows to select Parental Controls and press OK.
4. Select Parental Locking.
5. If you have a PIN set up, enter your 4-digit Parental Control PIN with the number
pad on your remote control.
6. Navigate to Turn off locking and press OK.
7. Navigate to one of the following options and press OK.
Unlock all TV for 4 hours: All programs will be unlocked on this Set Top Box
for 4 hours.
Reset all parental locks: All Parental Control settings will revert back to
factory settings.
Don’t reset: Return to the main Parental Controls menu.
Unlocking a Recorded Program
1. Press DVR
2. Use UP/DOWN arrows to select the recorded show that you want to watch and
press OK.
3. Select Play and press OK.
4. Press OK to unlock the recorded program.
5. Enter your Parental Control PIN.
6. Use UP/DOWN arrows to select one of the following options and press OK.
Don’t unlock
Unlock this program
Unlock all TV for 4 hours

On Screen TV Guide
Using the Onscreen TV Guide
Use the guide to find out which shows are on and which ones are coming up.
1. Press GUIDE button. It will display program listings by time and channel.
2. Use UP/DOWN arrows to scroll through and highlight a program. Detailed
program information including the title, time, rating, description and cast
information will appear at the bottom of the guide.
3. Press OK button to change the channel to that program.
Quick Tip
To view a list of all programs on a channel, scroll using LEFT arrow until you
highlight the station channel and press OK button.
Quick Tip
To go forward in the guide in 24-hour intervals use the DAY+ /DAY- buttons.

Customizing Your TV Guide
Customize your guide so that it shows only the channels you watch the most.
1. Press MENU button.
2. Use RIGHT arrow to select Settings.
3. Use UP/DOWN arrows to select Television and press the OK.
4. Use UP/DOWN arrows to select Customize channel guide and press OK.
5. Use UP/DOWN arrows to highlight available channel(s) and press the OK to add
or remove the channel(s). A checkmark will appear next to the channel(s) that
are included in the guide.
6. Navigate to Save and press the OK to save your changes.
Set Up Favorites
You can customize your onscreen guide to display only the channels you want to view
by creating a favorites list. A separate favorites list can be created on each Set Top
Box.
Creating and editing your favorites list
1. Press ZOOM
2. Use UP/DOWN arrows to select Change Favorites.
Add a channel to your favorites list
1. While on the channel you want to add to your favorites list, press ZOOM.
2. Use UP/DOWN arrows to select Add Channel to Favorite and press OK.
View and select from your favorites list
1. Press ZOOM.
2. Use LEFT/RIGHT buttons to select View Favorites.