Cobra Connex Guardian 222X User manual

GB User guide
222X

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TABLE OF CONTENTS
1 INTRODUCTION __________________________________________________________________________________________ 2
1.1 Welcome_______________________________________________________________________________________________ 2
1.2 Contacts for your Service_________________________________________________________________________________ 2
1.3 What Happens if your Vehicle is Stolen _____________________________________________________________________ 3
1.4 Periodic Health Check for your Device ______________________________________________________________________ 4
1.5 Driver Card_____________________________________________________________________________________________ 4
1.6 Override code / emergency disarming ______________________________________________________________________ 4
2 USING SPECIAL MODES ___________________________________________________________________________________ 6
2.1 Transport Mode _________________________________________________________________________________________ 6
2.2 Garage Mode ___________________________________________________________________________________________ 6
2.3 Forced unset Mode ______________________________________________________________________________________ 6
3 CONNEX GUARDIAN SERVICE DETAILS______________________________________________________________________ 7
3.1 Private Service__________________________________________________________________________________________ 7
3.2 Personal Service ________________________________________________________________________________________ 9
3.3 Service with WEB option (Private/Personal)_________________________________________________________________ 11
GLOSSARY ______________________________________________________________________________________________ 16
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1 INTRODUCTION
Congratulations on purchasing one of the following Connex
Guardian services:
• Private
• Private with WEB Option
• Personal
• Personal with WEB Option
ThisUser Manual describeshowtousetheseservices.Wherethere
aredifferences,thespecific service nameswillbementionedinitalics.
WhenyouhavecompletedandsignedtheStolenVehicleRecovery
ServiceAgreementitshouldbegiventotheServiceProvider(NSP)
in order to test and activate your Stolen Vehicle Recovery service
as soon as it is fitted to the vehicle.
This Stolen Vehicle Recovery Service Agreement is part of the
Service Manual which also contains the telephone numbers of the
Service Provider (NSP) and Secure Operating Centre (SOC). You
will need these numbers to interact with the service operators.
Please keep your Service Agreement with this manual.
1.1 Welcome
In addition to the Service Manual, you will receive a Welcome
Letter. This contains your client number, your contract number
and information on how to contact the Service Provider (NSP) and
SecureOperatingCentre(SOC).Pleasekeepthisinformationsafe.
When your contract is activated, you will receive a Welcome
message on your mobile phone. If you have chosen the WEB
Option service, your password will be sent to you in the Welcome
Message.
1.2 Contacts for your Service
To access the Service Provider (NSP) or the Secure Operating
Centre (SOC), simply call the Phone Number which you can find
in your Service Manual. You will be guided by a step-by-step voice
menu to use the following functions:
1.2.1 Secure Operating Centre (SOC)
You should contact the Secure Operating Centre (SOC) for
Voluntary Theft Declarations or setting Special Modes. These are
describedlaterinthismanual. The Secure Operating Centre (SOC)
number can be found in the Service Manual.
If your device detects a theft, the Secure Operating Centre (SOC)
intervenes; an operator will contact you and ask you for some data
to open your file. You will then be asked the identity questions
which you have indicated on the Connex Guardian contract form.
You must answer these questions correctly.
The Secure Operating Centre (SOC) is active 24 hours a day, 365
days a year.
1.2.2 Service Provider (NSP)
Shouldyou require any information relating to yourservice,contact
the Service Provider (NSP). If at any time you need to change any
details you have entered in the Connex Guardian Service form or
if you sell your vehicle, you must immediately contact the Service
Provider (NSP).
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Examples of a change of contact/vehicle details are:
- you change your mobile phone number,
- you change the registration number to your vehicle,
- you change your address,
- you change/forget your identity questions/answers.
The Service Provider (NSP) can be contacted during normal office
hours (see Terms and Conditions in the Service Manual).
Important:
Change your identity questions.
Theidentityquestions/answersspecified in your StolenVehicle
Recovery Service Agreement are preliminary. The answers
are known to the dealer. Therefore, we strongly recommend
that you change the identity questions/answers by calling the
Service Provider (NSP).
1.3 What Happens if your Vehicle is Stolen
The device installed in your vehicle can detect a number of
parametersaboutthevehicle.Whenthese are detected, messages
(also known as alerts) are sent to the Secure Operating Centre
(SOC) and/or your mobile phone.
Depending on the Connex Guardian service you have subscribed
to,certainmessagesmay start the theft tracking automatically. You
can also start the theft tracking by contacting the Secure Operating
Centre (SOC) and voluntarily declaring the vehicle as stolen. For
details of the different services, please see Chapter 3.
1.3.1 You Detect that your Vehicle is Stolen
If you detect that your vehicle has been stolen you can start the
theft tracking by a Voluntary Declaration.
You should:
1.Contact the Secure Operating Centre (SOC) immediately. The
Secure Operating Centre (SOC) will commence tracking your
vehicle.
2.FollowtheSecureOperatingCentre(SOC)instructionsprecisely.
3.For UK services you will need to contact the local Police to report
the theft and obtain a Crime Reference Number which you will
then provide to the Secure Operating Centre (SOC).
1.3.2 The System Detects that your Vehicle is Stolen
Ifyourdevicedetectsaneventwhichitinterpretsasapossibletheft,
the theft tracking is started immediately and the device informs the
SecureOperatingCentre (SOC). They will contact you immediately
to verify the theft and then proceed with recovering the vehicle,
liaising with the appropriate authorities. Depending on the service
to which you have subscribed, the device can alert the Secure
Operating Centre (SOC) in the following cases:
• Vehicle Intrusion
• Unauthorisedmovementof the vehicle, i.e., your vehicle ismoved
without the ignition key ON.
• Attempted tampering of the device in your vehicle.
• Radio Frequency Jamming
• A hijack attempt
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In these cases, an alert will automatically be triggered. The Secure
Operating Centre (SOC) will then contact you to verify that the theft
is genuine. Upon your confirmation, the tracking and localisation of
your vehicle will start immediately.
1.3.3 What happens if your Vehicle is Stolen Abroad?
Yourfirst point of contact is alwaysyourNational Secure Operating
Centre (SOC) using the phone number which appears in your
Service Manual. The Secure Operating Centre (SOC) will then re-
direct the confirmed theft to the Secure Operating Centre (SOC) in
the country of theft in order to track the vehicle and liaise with the
Police authorities in the local language and abiding to local laws.
1.4 Periodic Health Check for your Device
Yourdeviceisself-monitoring.Itperiodicallyperformsahealthcheck.
Ifapotentialproblemisdetectedduringthe Health Check, theService
Provider (NSP) will contact you to perform additional checks. The
Service Provider (NSP) may ask you to have the system checked
at a dealer.
This Service is provided exclusively by the Service Provider (NSP)
based on the End User’s Terms and Conditions.
1.5 Driver Card
The Connex Guardian services feature a radio frequency device
which is the Driver Card.
The device can also be connected to the vehicle’s CAN bus. This
allowstheuseofthevehicle’soriginalkey control to arm and disarm
the system (i.e., when opening and closing the doors).
1.5.1 Arming and disarming of the system
If you have a Driver Card, the device will automatically detect the
presence of the card to disarm the system. Alternatively, when the
Driver Card is no longer detected, the system is armed.
If the Driver Card is not detected (for example, the battery is very
low), the Override code can be used to disarm the system.
1.6 Procedureto override the engine withemergencycode(override
code)
Whentheservice is activated, you will besentawelcome message
which will also include your emergency code (override code) to
unlock the engine locally.
This code can be used in case of lack of driver card, lack of GSM
network (attempt to jamming) or unable to contact the SOC.
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In case of lack a driver card, the emergency code is also able to
disarm the system for about five minutes, allowing you to start the
vehicle without generating false alarms.
The following is the procedure to do:
Note:firstbesureto have withyoutheemergency codetofourdigits.
1. Turn ON the ignition and leave the key in the ON position for at
least 2 min.
2. Turn OFF the ignition and leave it in this position for a time
equivalent to the value of the first digit of your code
multiplied by 10 s
3. Turn ON the ignition and leave it in this position for a time
equivalent to the value of the second digit of your code multiplied
by 10 s
4. Turn OFF the ignition and leave it in this position for a time
equivalentto the valueofthe third digitofyour code multipliedby10s
5. Turn ON the ignition and leave it in this position for a time
equivalent to the value of the fourth digit of your code
multiplied by 10 s
6. Turn OFF the ignition
7. Start the engine
If the engine does not start, repeat the procedure from step 1.
Example with emergency code equivalent to "1234":
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- Turn ON the ignition for 2 min.
- Turn OFF the ignition for 10 s
- Turn ON the ignition for 20 s
- Turn OFF the ignition for 30 s
- Turn ON the ignition for 40 s
- Turn OFF the ignition
- Start the engine
Note:Ifyouenterawrongemergencycodeforatleast five attempts
during the same day, it will be notified to you and you will have to
wait at least five minutes before repeat the unlock procedure.
In case you are not aware of such attempts, immediately contact
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2 USING SPECIAL MODES
To avoid your service generating false theft alerts in certain special
conditions, there are 3 Special Modes that can be used:
• Transport Mode
• Garage Mode
• Forced Unset Mode
These modes can be used separately or in any combination. It is
also possible to set the duration for each of these modes.
To set these modes, either:
1. Call the Secure Operating Centre (SOC) to request that the
system be set to Transport, Garage or Forced Unset mode, or a
combination. If you are not sure, just describe why you think you
need a Special Mode and the operator will apply the appropriate
settings.
2. If you have subscribed to the with WEB option service you
can set these Special Modes yourself using the web application.
Instruction for using the web application can be found in the web
application on-line help.
2.1 Transport Mode
Thismode inhibits the alerts thatwouldbegeneratedby unexpected
movement of the vehicle, such as the Unauthorised Movement
alerts.
Transport Mode needs to be set if the vehicle is to be transported:
• by train
• by ferry
• by vehicle transporter
• by tow truck
• or is likely to move for any other reason with the ignition OFF
2.2 Garage Mode
This mode inhibits the alerts that would be generated by
unexpected tampering with the vehicle, such as the sabotage
alerts.
Garage Mode needs to be set if:
• the vehicle is to be serviced
• the battery is to be disconnected
• dealer maintenance on the device is to be performed
2.3 Forced Unset Mode (for systems with Driver Card)
This mode inhibits alerts that would be generated by the vehicle
moving without the presence of the Driver Card.
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Forced Unset mode needs to be set if:
• you have forgotten your Driver Card and you wish to use the
vehicle without it
• the Driver Cards are not working
• any situation where you need to use the vehicle but the device
cannot be disarmed in the normal manner
3 CONNEX GUARDIAN SERVICE DETAILS
There are the following services in the Guardian service family:
• Private
• Private with WEB option
• Personal
• Personal with WEB option
The details of these services are described below.
3.1 Private service
The Private service comes to arm/disarm the system with the
original vehicle remote control (CAN bus), this provides an extra
level of protection as the system can be armed and disarmed using
the vehicle original remote control.
This service will generate an alert in the following cases.
Unauthorised Movement
This alert is triggered when vehicle motion is detected with the
ignition switched OFF.
Thereare 2 ways in whichyourPrivate serviceprotectsyour vehicle
from illegal movement:
1.When you switch OFF the vehicle ignition, the device uses its
GPS to set the vehicle position and define an “autozone” of 400
metres (100 metres UK) around the vehicle. If the vehicle moves
outside of this “autozone” without the ignition being switched on,
an alert is sent to the Secure Operating Centre (SOC). They will
contact you immediately.
2.With theignitionswitchedOFF, if the devicedetects4consecutive
speed measurements greater than 8 kph (5 mph) an alert is sent
to the Secure Operating Centre (SOC). They will contact you
immediately.
Tamper
If the device sensors detect an attempt to sabotage the device,
an alert is sent to the Secure Operating Centre (SOC). They will
contact you immediately.The sabotage can be either to the GPS
antenna or to the device itself. These alerts can be sent in error if
the car is taken to a garage for maintenance and the Garage Mode
is not set (see section 2.2).
Jamming
The device can detect jamming of the GSM frequencies.
As soon as the device can use the GSM network, an alert is sent
to the Secure Operating Centre (SOC). They will contact you
immediately.
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3.1.1 Options to the Private Service
In addition to the standard protection the following options can be
added to the Private service and will generate a theft alert:
External Alarm Connection
If there is an external alarm connected to your device, when this
alarm is triggered (i.e., the alarm siren sounds). an alert is also
sent to the Secure Operating Centre (SOC). They will contact you
immediately.
Panic Button Connection
If a Panic Button is connected to your device, when this is pressed,
an alert is sent to the Secure Operating Centre (SOC). They will
contact you immediately.
Perimetric Alarm Connection
The device can detect an intrusion if the vehicle doors are opened
while the system is armed. This will send an alert to the Secure
Operating Centre (SOC). To avoid this alert being sent when you
open the doors to use the vehicle, this feature can be enabled/
disabled using the original vehicle key to disarm the system.
Note: These features require a specific installation of the
device. If you wish to add them after the device has been
installed, you may be required to return to the Installer.
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3.1.2 What Messages You Will Receive
Inaddition totheprotectionoffered bythePrivateservice, thedevice
monitors various other parameters and will send messages to you
to help you manage your service. These messages are described
in the table at the end of this manual.