Coca-cola Freestyle 9100 User manual

9100 User Guide

COCA-COLA FREESTYLE® 9100 COCA-COLA FREESTYLE® 9100

3

2

This guide provides general tips and

proper maintenance procedures for your

®9100 dispenser.

Contents

External components ................................4

Internal and backroom components ...................5

Helpful cleaning tips ................................22

Cleaning nozzle, injector ring, and ice chute ...........23

Cleaning ice bin ....................................24

Cleaning drain and cup rest .........................25

Cleaning the NNS compartment and connector........26

Cleaning exterior surfaces ...........................27

Cartridge maintenance ............................. 28

Small parts ........................................29

Crew Connect ..................................... 30

Replacing cartridges ...............................18

Replacing HFCS sweetener ......................... 20

Replacing NNS sweetener ..........................21

Ways to pour a drink .................................6

Pouring with ADA interface ...........................7

Mobile pour .........................................8

Filling the ice bin ....................................9

Accessing the ingredient summary

and crew dashboard ................................10

Understanding the ingredient summary .............. 11

Understanding the crew dashboard . . . . . . . . . . . . . . . . . . 12

Cartridge prime procedure ..........................13

Manager lock mode.................................14

Calorie counter display .............................15

Using & pairing with myCoke mobile app .............16

EQUIPMENT

OPERATIONS

PRODUCT REPLACEMENT

MAINTENANCE

RESOURCES



crewconnect.coca-cola.com

COCA-COLA FREESTYLE® 9100 COCA-COLA FREESTYLE® 9100

5

4

External components

AIce bin lid*

BTouch screen

CTouch to pour

button

DNozzle & injector

ring

EIce lever

FCup rest

GRFID reader

HADA interface

ILower door

JDoor handle

KIce lid hook*

LLower door

manual entry

button

A

E

B

F

I

G

C

Internal and backroom components

| EQUIPMENT | EQUIPMENT

D

L

K

H

J

APower switch

BDouble

cartridge slots

CSingle

cartridge slots

DNon-nutritive

sweetener (NNS)

Backroom components

EŒOŒ9dZ

system

FWater booster

GCartridge

storage

HNNS storage

ICarbon dioxide

6{7-Œƒ-

J{ŒZL

KBIB pump

LHFCS sweetener

B

C

D

A

EF

G

L

K

J

I

H

* Not applicable with top-mounted ice maker

COCA-COLA FREESTYLE® 9100 COCA-COLA FREESTYLE® 9100

7

6

TIP: The ADA screen will revert back to the

standard home screen after one minute of

inactivity, or press “ADA Exit Button” in the

upper right corner.

AB

D

E

C

User interface key

A Primary Brands

When a primary brand is

selected.

BEmpty or Unavailable

Brands

Grayed-out brand buttons

indicate the brand is out

and unavailable.

C Sort Drinks

Sort by drink preference.

D Brand Flavors

Flavors available for the

selected primary brand. The

OŒ‰d99Z9Œ˜

expanded size.

E Calorie Counter Display

Shows the drink calorie amount

based on size.

Ways to pour a drink

| OPERATIONS | OPERATIONS

Pouring with ADA interface

Assisting guests with

pouring drinks

If someone looks like they might need

assistance (e.g., he/she is visually

impaired or height/reach challenged),

tell your guest that you have the

Coca-Cola Freestyle dispenser and

that you would be happy to assist

with their beverage choice.

It is up to you to determine whether

4Œd‰Œ9˜dƒO-ŒOŒZ

operational obligations.

Using the ADA interface

The ADA interface allows people with

reach challenges (such as those in

wheelchairs) to use the Coca-Cola

Freestyle® dispenser without having to

reach the touch screen.

1Press the accessibility icon

to activate the ADA interface.

2Press the hand icon to

select a brand and see all

4Œ‰dd9dZ(

3Use the arrows to

navigate to your

favorite beverage.

4Press the hand icon to pour.

2Select primary brand

Choose primary beverage brand by

pressing the desired Brand Button.

1Add ice

Place your cup under the ice chute

and press lever to dispense ice.

3Select brand avor

'OŒZŒ‰d˜9Z-

Flavor Button. Then press the

Touch to Pour Button to dispense

your beverage.

Limitless options with

three ways to pour.

COCA-COLA FREESTYLE® 9100 COCA-COLA FREESTYLE® 9100

9

8

| OPERATIONS

Mobile Pour

How to use

Mobile Pour

Mobile Pour allows

customers to use their

mobile phones to dispense

49,Œ‰d9dŒ@dOŒ

Freestyle beverages without

downloading a special app

or membership.

1

Place cup in dispenser

and push lever for ice.

3

Select desired brand

and drink.

4

Press "hold to pour"

button and release it

to stop. Keep button

pressed until cup is full.

2

Scan QR code using

smartphone camera. Be

sure to hold your phone

in front of the QR code.

NOTE:Do not hold it

lower than the dispenser

screen.

LEMONADE

all drinks low/no cal caeine free

coke.0fs.io

TRY

LIMITED

TIME

MIXES

coke.0fs.io

Choose a beverage

then press “hold to pour”

hold to pour

| OPERATIONS

Filling the ice bin

1

Fill a clean bucket with

ice and open ice

bin lid.

How to check and

ll the ice bin

Maintaining the proper ice

level is critical to ensuring

guests receive a quality

beverage.

Check to ensure ice is at

OŒ,ƒOOŒŒOO9X(DdŒ

top-mount ice maker, follow

established procedures for

checking ice level. Fill the ice

bin by following these steps.

3

Close ice bin lid.

2

Dump the ice in the ice

9ZŒZOOƒZ9O,ƒOO

(approximately 2" from

4d7(%dp{¶d‰OO(

Store-bought or “bagged ice” should NEVER be used as

it may seriously damage the Coca-Cola Freestyle®9100

dispenser ice bin.

COCA-COLA FREESTYLE® 9100 COCA-COLA FREESTYLE® 9100

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10

Details

Prime All Back to Pour Screen

Close

Ingredient Summary

High Priority 0/0

Action Required 4/4

Low Levels 1/1

HelpDoor

A7

CF Diet Coke A

Prime required

S1

Mello Yello

Sold Out

S5

Ingr Solution AA

Flush line before

changing to new

Ingredient

A5

Coke Zero Sugar

Prime required

3 hours

Vitaminwater

remaining

5%

S12

Coca-Cola

21+ days

66%

remaining

Enjoy By 08/27/23

A1

Coke Zero Sugar

21+ days

45%

remaining

Enjoy By 07/22/23

A3

Diet Coke

21+ days

64%

remaining

Enjoy By 08/12/23

A5

CF Diet Coke A

21+ days

58%

remaining

Enjoy By 08/19/23

A7

Ginger Ale 2

21+ days

38%

remaining

Enjoy By 08/28/23

S3

Lime

S1

16 days

32%

remaining

Enjoy By 12/01/24

Grape

S13

21+ days

49%

remaining

Enjoy By 08/24/23

Strawberry

S14

21+ days

35%

remaining

Enjoy By 10/06/23

Raspberry

S15

21+ days

50%

remaining

Enjoy By 07/05/23

Powerade.

S16

21+ days

36%

remaining

Enjoy By 06/09/22

AHA Blueberry

Pomegranate

S17

34%

Enjoy By 04/15/23

Vanilla

S18

21 days

23%

remaining

Enjoy By 08/31/22

Unassinged

S19

Orange

S20

21+ days

42%

remaining

Enjoy By 10/12/23

Lemon

S21

21+ days

58%

remaining

Enjoy By 07/20/23

Cherry

S22

21+ days

26%

remaining

Enjoy By 09/01/23

Fanta

S23

21+ days

27%

remaining

Enjoy By 10/05/23

Fruit Punch

S24

21+ days

24%

remaining

Enjoy By 06/08/22

Ingr Solution

AA

S2

21+ days

33%

remaining

Enjoy By 06/27/23

HiC

S9

21+ days

36%

remaining

Enjoy By 07/08/23

Vitaminwater

S2

4 days

7%

remaining

Enjoy By 04/21/23

Sprite Part 2

S1

10 days

11%

remaining

Enjoy By 07/30/23

Fuze Tea C2

S2

21+ days

37%

remaining

Enjoy By 04/15/22

MM Lemonade

21+ days

80%

remaining

Enjoy By 01/04/24

S5

Mello Yello

21+ days

39%

remaining

Enjoy By 06/21/23

S7

Dr Pepper

21+ days

69%

remaining

Enjoy By 08/05/23

A9

Barqs

21+ days

71%

remaining

Enjoy By 07/23/23

A11

NotiﬁicationsDashboard About

Door Lock Login Exit

HFCS NNS Water Sparkling

Water

Ice Shelf Agitator Carb Agitator

| OPERATIONS

Accessing the Ingredient Summary and Crew Dashboard

| OPERATIONS

Understanding the Ingredient Summary

1Access Ingredient Summary 2Access Crew Dashboard 3Return to Pour Screen

Pour Screen & secret handshake

On the all brands consumer screen,

OŒ˜dƒ9ZˆZ-dZ4Od

left of the screen between the water

icon and the red all drinks button.

Hold for 5-6 seconds to launch the

ingredient summary.

The Ingredient Summary screen

can also be accessed by using the

RIFD scanner and scanning in the tag

on a cartridge to open the lower door.

Ingredient Summary

From the Ingredient Summary screen

– press the Details Button to open

the Crew Dashboard.

Crew Dashboard

Return to the pour screen, press the

Exit Button at the top right, and

continue to follow the on-screen

instructions.

AHigh Priority

Items requiring immediate attention to

resume function. Reach out to the support

team for assistance at 1-800-241-COKE (2653).

In Canada, call 1-800-318-COKE (2653).

BAction Required

Items requiring action:

• Change the cartridge if the ingredient is

shown in a red sold-out status.

• Select the Prime All Button to prime the

lines for the orange prime required gauges.

CLow Levels

Highlights ingredients (less than 20%) that

are running low and will need to be replaced

soon.

DDetails

Use to access the Crew Dashboard.

EBack to Pour Screen (Close)

To return to the Pour Screen, select Close

or the Back to Pour Screen Button.

Remember, the product door must be closed

to get back to pour screen.

A

B

D

C

E

Details

Prime All Back to Pour Screen

Close

Ingredient Summary

High Priority 0/0

Action Required 4/4

Low Levels 1/1

HelpDoor

A7

CF Diet Coke A

Prime required

S1

Mello Yello

Sold Out

S5

Ingr Solution AA

Flush line before

changing to new

Ingredient

A5

Coke Zero Sugar

Prime required

3 hours

Vitaminwater

remaining

5%

S12

If the Ingredient Summary screen or crew

dashboard has not been accessed within the

past 24 hours, a cleaning instructions screen

will appear (right).

COCA-COLA FREESTYLE® 9100 COCA-COLA FREESTYLE® 9100

13

12

Coca-Cola

21+ days

66%

remaining

Enjoy By 08/27/23

A1

Coke Zero Sugar

21+ days

45%

remaining

Enjoy By 07/22/23

A3

Diet Coke

21+ days

64%

remaining

Enjoy By 08/12/23

A5

CF Diet Coke A

21+ days

58%

remaining

Enjoy By 08/19/23

A7

Ginger Ale 2

21+ days

38%

remaining

Enjoy By 08/28/23

S3

Lime

S1

16 days

32%

remaining

Enjoy By 12/01/24

Grape

S13

21+ days

49%

remaining

Enjoy By 08/24/23

Strawberry

S14

21+ days

35%

remaining

Enjoy By 10/06/23

Raspberry

S15

21+ days

50%

remaining

Enjoy By 07/05/23

Powerade.

S16

21+ days

36%

remaining

Enjoy By 06/09/22

AHA Blueberry

Pomegranate

S17

34%

Enjoy By 04/15/23

Vanilla

S18

21 days

23%

remaining

Enjoy By 08/31/22

Unassinged

S19

Orange

S20

21+ days

42%

remaining

Enjoy By 10/12/23

Lemon

S21

21+ days

58%

remaining

Enjoy By 07/20/23

Cherry

S22

21+ days

26%

remaining

Enjoy By 09/01/23

Fanta

S23

21+ days

27%

remaining

Enjoy By 10/05/23

Fruit Punch

S24

21+ days

24%

remaining

Enjoy By 06/08/22

Ingr Solution

AA

S2

21+ days

33%

remaining

Enjoy By 06/27/23

HiC

S9

21+ days

36%

remaining

Enjoy By 07/08/23

Vitaminwater

S2

4 days

7%

remaining

Enjoy By 04/21/23

Sprite Part 2

S1

10 days

11%

remaining

Enjoy By 07/30/23

Fuze Tea C2

S2

21+ days

37%

remaining

Enjoy By 04/15/22

MM Lemonade

21+ days

80%

remaining

Enjoy By 01/04/24

S5

Mello Yello

21+ days

39%

remaining

Enjoy By 06/21/23

S7

Dr Pepper

21+ days

69%

remaining

Enjoy By 08/05/23

A9

Barqs

21+ days

71%

remaining

Enjoy By 07/23/23

A11

NotiﬁicationsDashboard About

Door Lock Login Exit

HFCS NNS Water Sparkling

Water

Ice Shelf Agitator Carb Agitator

Sold Out

S4 Cherry

Understanding the crew dashboard

| OPERATIONS

Cartridge prime procedure

| OPERATIONS

When crew members

require a complete view

of the status of all

ingredients, the crew

dashboard screen can

be accessed.

CTime Remaining

A time remaining feature provides an

accurate reading when each cartridge

will likely run out. This new feature is

calculated using the dispenser’s

consumption activity and daypart

data to deliver a dynamic and precise

reading throughout the day.

ABold Alerts

Review items requiring

attention to resume

ingredient function, such as

sold out, prime, or purge.

Contact the support team

if you need assistance at

1-800-241-COKE (2653).

In Canada, call

1-800-318-COKE (2653).

BFuel Gauges

Color-coded gauges displaying the remaining product

percentage and Enjoy By Date of each cartridge improve

cartridge change-out management for crew members and

reduce product waste.

The percentage remaining and time before changing the

9Z-9ZŒ9-XŒ˜‰Œ˜9-Z9ŒZO˜(DdˆŒXO#

ŒŒ‰dŒ9-94XŒ˜4Œ‰‰ŒOŒ˜

remaining, while a heavily used ingredient cartridge,

like Coca-Cola, may last only a few hours with 6%.

AB

C

Prime Required

A2 Barqs Part 1

A

Priming an ingredient cartridge

simply removes any trapped air

in the line and ensures guests

receive a consistent, quality

beverage.

Pibb

1dZX4Œ9-4ŒZ

inserted into the correct slot and

press the Prime All Button at the

bottom of the screen.

2When priming is complete, press

Exit in the top right of the screen.

Follow the prompts on the pop-up

to continue to the main screen.

NOTE: Only press the Prime All Button

ONCE! Pressing it more than once will

needlessly repeat the prime process.

Navigate to Consumer Interface

Are you sure you want to navigate to the consumer interface now?

ContinueCancel

Coca-Cola

21+ days

66%

remaining

Enjoy By 08/27/23

A1

Coke Zero Sugar

21+ days

45%

remaining

Enjoy By 07/22/23

A3

Diet Coke

21+ days

64%

remaining

Enjoy By 08/12/23

A5

CF Diet Coke A

21+ days

58%

remaining

Enjoy By 08/19/23

A7

Ginger Ale 2

21+ days

38%

remaining

Enjoy By 08/28/23

S3

Lime

S1

16 days

32%

remaining

Enjoy By 12/01/24

Grape

S13

21+ days

49%

remaining

Enjoy By 08/24/23

Strawberry

S14

21+ days

35%

remaining

Enjoy By 10/06/23

Raspberry

S15

21+ days

50%

remaining

Enjoy By 07/05/23

Powerade.

S16

21+ days

36%

remaining

Enjoy By 06/09/22

AHA Blueberry

Pomegranate

S17

34%

Enjoy By 04/15/23

Vanilla

S18

21 days

23%

remaining

Enjoy By 08/31/22

Unassinged

S19

Orange

S20

21+ days

42%

remaining

Enjoy By 10/12/23

Lemon

S21

21+ days

58%

remaining

Enjoy By 07/20/23

Cherry

S22

21+ days

26%

remaining

Enjoy By 09/01/23

Fanta

S23

21+ days

27%

remaining

Enjoy By 10/05/23

Fruit Punch

S24

21+ days

24%

remaining

Enjoy By 06/08/22

Ingr Solution

AA

S2

21+ days

33%

remaining

Enjoy By 06/27/23

HiC

S9

21+ days

36%

remaining

Enjoy By 07/08/23

Vitaminwater

S2

4 days

7%

remaining

Enjoy By 04/21/23

Sprite Part 2

S1

10 days

11%

remaining

Enjoy By 07/30/23

Fuze Tea C2

S2

21+ days

37%

remaining

Enjoy By 04/15/22

MM Lemonade

21+ days

80%

remaining

Enjoy By 01/04/24

S5

Mello Yello

21+ days

39%

remaining

Enjoy By 06/21/23

S7

Dr Pepper

21+ days

69%

remaining

Enjoy By 08/05/23

A9

Barqs

21+ days

71%

remaining

Enjoy By 07/23/23

A11

NotiﬁicationsDashboard About

Door Lock Login Exit

HFCS NNS Water Sparkling

Water

Ice Shelf Agitator Carb Agitator

Prime All

REMINDER: The prime process lasts approximately 5-10 seconds depending on

cartridge size, i.e., single or double. The process should NEVER be interrupted.

COCA-COLA FREESTYLE® 9100 COCA-COLA FREESTYLE® 9100

15

14

1

Access the crew

dashboard. Then tap

the 'Lock' icon in the

top right corner.

Coca-Cola

21+ days

66%

remaining

Enjoy By 08/27/23

A1

Coke Zero Sugar

21+ days

45%

remaining

Enjoy By 07/22/23

A3

Diet Coke

21+ days

64%

remaining

Enjoy By 08/12/23

A5

CF Diet Coke A

21+ days

58%

remaining

Enjoy By 08/19/23

A7

Ginger Ale 2

21+ days

38%

remaining

Enjoy By 08/28/23

S3

Lime

S1

16 days

32%

remaining

Enjoy By 12/01/24

Grape

S13

21+ days

49%

remaining

Enjoy By 08/24/23

Strawberry

S14

21+ days

35%

remaining

Enjoy By 10/06/23

Raspberry

S15

21+ days

50%

remaining

Enjoy By 07/05/23

Powerade.

S16

21+ days

36%

remaining

Enjoy By 06/09/22

AHA Blueberry

Pomegranate

S17

34%

Enjoy By 04/15/23

Vanilla

S18

21 days

23%

remaining

Enjoy By 08/31/22

Unassinged

S19

Orange

S20

21+ days

42%

remaining

Enjoy By 10/12/23

Lemon

S21

21+ days

58%

remaining

Enjoy By 07/20/23

Cherry

S22

21+ days

26%

remaining

Enjoy By 09/01/23

Fanta

S23

21+ days

27%

remaining

Enjoy By 10/05/23

Fruit Punch

S24

21+ days

24%

remaining

Enjoy By 06/08/22

Ingr Solution

AA

S2

21+ days

33%

remaining

Enjoy By 06/27/23

HiC

S9

21+ days

36%

remaining

Enjoy By 07/08/23

Vitaminwater

S2

4 days

7%

remaining

Enjoy By 04/21/23

Sprite Part 2

S1

10 days

11%

remaining

Enjoy By 07/30/23

Fuze Tea C2

S2

21+ days

37%

remaining

Enjoy By 04/15/22

MM Lemonade

21+ days

80%

remaining

Enjoy By 01/04/24

S5

Mello Yello

21+ days

39%

remaining

Enjoy By 06/21/23

S7

Dr Pepper

21+ days

69%

remaining

Enjoy By 08/05/23

A9

Barqs

21+ days

71%

remaining

Enjoy By 07/23/23

A11

NotiﬁicationsDashboard About

Door Lock Login Exit

HFCS NNS Water Sparkling

Water

Ice Shelf Agitator Carb Agitator

2

There are two ways the

dispenser can be locked:

Manager lock mode

1

Access crew dashboard.

Tap login, in the header,

and type the manager

passcode 2653.

How to enable the

calorie counter

display feature

To comply with the FDA

menu-labeling regulations

for chain establishments

with 20 or more outlets,

calorie counter must be

accessible.

3

Slide caloric display toggle to

enabled to activate. Slide

toggle icons to create a

portion size. Green/right is

enabled; Gray/left is disabled.

NOTE:The initial setting for

the caloric display feature will

be disabled.

2

Select settings and then

choose Service Mode in

the secondary navigation.

Manager

lock mode

Managers can lock the

dŒ@dOŒD˜O

dispenser to prevent

drinks from being poured

without having to manually

dd4ƒZ9(

• Manual setting: Slide

the 'Until I Unlock'

toggle switch to enable

the manual unlock

feature. Once enabled,

the manager must enter

the passcode to unlock.

• Time setting: Tap the

button next to 'Lock

Until' and set a time for

the dispenser to unlock

automatically when

'Until I Unlock' is

disabled.

Calorie counter display

3

Once the dispenser is

locked, you may unlock

the user interface by

using the manager

passcode (2653).

TIP: Create custom names

and sizes by tapping on

the drink name or portion

size to adjust. Then click

exit to return to the

consumer interface.

| OPERATIONS | OPERATIONS

COCA-COLA FREESTYLE® 9100 COCA-COLA FREESTYLE® 9100

17

16

Using & pairing with myCoke mobile app Using & pairing with myCoke mobile app

| OPERATIONS | OPERATIONS

Download myCoke app

Available in the App Store or

Google Play.

Add a dispenser

Using the Equipment tab, click

Add a Dispenser, or the + symbol

to pair with your device.

Enter a display name

This name will be visible

to other crew members.

Scan QR code

myCoke will walk through a

series of instructions for the

dispenser's dashboard to display

the QR code. Scan the QR Code

shown on the dispenser to

complete the pairing process.

The myCoke app will

automatically pair with other

dispensers in outlet.

NOTE:When prompted, be sure

to allow camera access and

Zd9Œ9dZ(

1

2

3

4

Pairing with app

myCoke Mobile App

Enables crew members to monitor

dispenser ingredients via their smart

devices, with no disruption to

dispenser function. It helps crews

9ZO˜XŒ9ZŒ9Z49Z˜

notifying them of required cartridge

change-outs & cleaning tasks.

My Equipment

Shows the status of all machines in a

particular outlet.

Ingredient Status Gauges

Highlights important information such as

sold-out product, prime needed, and

time remaining.

Cleaning Check Lists

Syncs status of cleaning and maintenance

tasks between crew members.

About

d‰99ŒZŒ9O

information for each dispenser.

Training

Creates easy access for crew to

OŒ,dX<9Œ9Z9Z-XŒ9ŒOŒZ

troubleshooting guides on Crew Connect. 4

1 2 3

COCA-COLA FREESTYLE® 9100 COCA-COLA FREESTYLE® 9100

19

18

| PRODUCT REPLACEMENT

4

Separate the

empty ingredient

cartridge from the

plastic tray and

recycle the outer

paperboard box.

Then clean tray

with dish soap,

followed by approved sanitizer

solution (Kay-5 Sanitizer®).

3

Remove the

cartridge tray with

empty ingredient

cartridge from

the dispenser.

5Using the cartridge slot cleaning

tool (part #149324 and #149325),

clean the cartridge slot area.

Dip a clean cloth

in approved

sanitizer solution,

wipe the probes

(that insert into

cartridges), then

dip a new clean

cloth into the

sanitizer solution

and wipe the

probes again to sanitize.

Replacing cartridges

Replacing ingredient cartridges

starts with knowing when a

cartridge is empty or unavailable.

1The screenshot

shows that the

Sprite ingredient

is empty. As a

result, the brand

button is grayed out and will say

“Not Available” when selected.

2View the amount of

ingredient remaining

within each cartridge

by accessing the

dashboard.

Reference the level

indicator next to the

brand.

NOTE:Time remaining is

an estimate based on historical

consumption data. This feature may take

up to three weeks after install.

For best practices regarding

cartridge maintenance, see page 28.

REMINDER: Do NOT separate double

cartridges.

12

Close the door

and follow

on-screen

instructions to

complete the

cartridge prime

process.

(See page 13).

9Ensure the

ingredient

cartridge is aligned

with the slot found

on the plastic tray.

10

Remove foil safety

seal prior to

inserting into the

dispenser.

11 Insert the

cartridge tray into

the slot and push

until you hear the

white latch click

into place.

| PRODUCT REPLACEMENT

Always replace any missing or

damaged plastic trays immediately

to prevent dispensing issues.

Plastic trays can be ordered by

calling 1-800-241-COKE (2655). In

Canada, call 1-800-318-COKE (2655).

7Remove (outer)

white dust cap

prior to placing

cartridge into

plastic tray.

8Place ingredient

cartridge into

plastic tray and

ensure plastic

XZ,dX

cartridge pouch

aligns with tray.

6Open new

cartridge using

perforated

cartridge

dZ9Z-Œ(

CAUTION:

DO NOT use

a sharp object

to open.

COCA-COLA FREESTYLE® 9100 COCA-COLA FREESTYLE® 9100

21

20

Replacing HFCS (high fructose corn syrup)

Pour screen

All sweetened beverage buttons will

be grayed out.

Ingredient summary page

The HFCS BIB square will turn red and

feature the message “HFCS Sold out.”

When to replace HFCS

There are several ways to determine if

the HFCS BIB (bag-in-box) needs to be

replaced.

| PRODUCT REPLACEMENT

4Scrub using the

blunt end of the

nozzle brush

(#149326)

and soak in

approved

sanitizer solution

(Kay-5 Sanitizer®).

Wait two minutes and repeat with

clean sanitizer, then air dry.

Replacing HFCS and cleaning connector

2Use a cloth to

catch any

spills, and turn

connector

counter-

clockwise to

loosen.

5Open the box

and pull out the

XZ(

CAUTION:

DO NOT

use a

sharp object

to open.

6Attach the

connector

d4XZ

and turn

clockwise to

tighten.

3Remove

connector

and replace

with new HFCS

sweetener BIB.

NOTE: Always

check product is

within the Enjoy

By Date.

1Double check

to see

how much

product is

left by lifting

the box. 2

Once the

new HFCS

box is

installed,

press the

red HFCS

box to

reset, and the prime

function will

automatically follow.

Resetting HFCS

Pour screen

All low/no-calorie beverage buttons

will be grayed out.

Ingredient summary

page

The NNS square will

turn red and feature the

message “NNS Sold out.”

When to replace NNS

There are several ways to determine if

the NNS BIB (bag-in-box) needs to be

replaced.

| PRODUCT REPLACEMENT

Replacing NNS 

Replacing NNS

5Close the

lower door

4ZZ94(

Then press the

red box on the

dashboard to

reset the NNS.

NOTE: Always

dispense one

diet drink to

ensure proper

operation of

dispenser.

1Release the

locking lever

(lever moves

from right to

left).

Pull spout out.

3Remove cap

from the new

NNS package.

Place box in the

compartment

with arrows on

the package

facing up.

NOTE: Always

check product is

within the Enjoy By Date.

4Reattach the

NNS connector

then move the

lever to secure.

2Remove empty

NNS package

and follow

instructions for

cleaning

the NNS

compartment

and connector.

See page 26

for cleaning

instructions.

COCA-COLA FREESTYLE® 9100 COCA-COLA FREESTYLE® 9100

23

22

Kay-5 Sanitizer, cleaning brush and replacement nozzle

can be ordered by calling 1-800-241-COKE (2653).

In Canada, call 1-800-318-COKE (2653).

Helpful cleaning tips

DO NOT use bleach or any unapproved

chemicals!

DO NOT soak any parts overnight!

DO NOT use scouring pads, steel wool

or any abrasive material. It will scratch

the surface and result in rusting/pitting!

DO NOT use paper towels. They may

break apart and clog the drain!

DO NOT pour hot liquids into the

drain (greater than 125ºF / 51.6ºC)!

CAUTION: What NOT to do...

Coca-Cola recommends

Kay-5®Sanitizer, or a

comparable food-grade

chlorine sanitizer.

If using Kay-5 Sanitizer,

add 1oz (28.4g) packet

of Kay-5 Sanitizer to

<-ŒOOdZ (9.5L) of

fresh, warm water in

a clean bucket.

When using a chlorinated detergent other than

Kay-5 Sanitizer, follow the instructions to produce a

100 ppm chlorine sanitizer solution.

| MAINTENANCE

Cleaning nozzle, injector ring, and ice chute

| MAINTENANCE

Cleaning nozzle and injector ring

1Using a clean

cloth, twist

the nozzle

counter

clockwise and

pull down to

remove.

2Scrub nozzle with blunt end of

nozzle brush and soap.

Rinse with warm water.

Allow to air dry.

3Submerge

nozzle in

sanitizer

for two

minutes.

Agitate to

remove air

pockets.

Cleaning ice chute

1¶ƒZddƒ9Z-4-Z

power button.

2Using the

ice chute

brush and

approved

sanitizer

solution,

clean the

inside of the

chute.

3Wait two minutes to allow to air dry,

then repeat step 2 with fresh

sanitizer solution.

4Wipe the outside of the ice chute tip

using a clean cloth and fresh

sanitizer solution.

Allow to air dry before resuming

normal operation.

4Scrub ring area including holes with

pointed end of nozzle brush dipped

in sanitizer.

5Wipe ring with clean cloth and

sanitizer until it comes away clean.

Wait two minutes.

Repeat scrubbing and wiping ring

with clean sanitizer.

6Re-insert

nozzle

by pushing

upward and

rotating

clockwise.

Pour remaining

sanitizer down the dispenser drain.

Allow to air dry.

Scrub inner

injector rings with

wire-handled brush

dipped in sanitizer.

2

COCA-COLA FREESTYLE® 9100 COCA-COLA FREESTYLE® 9100

25

24

Cleaning ice bin

| MAINTENANCE | MAINTENANCE

Cleaning drain and cup rest

3Use the drain cleaning

brush (small part #144925)

to scrub the dispenser

drain.

Pour remaining sanitizer

solution slowly down

drain.

Ensure the drain empties

properly.

1Remove the cup rest

and spider drain

plate.

4Replace the spider drain

plate and cup rest.

2Dip a clean cloth in

approved sanitizer

solution.

Clean the cup rest

and drain strainer.

Wait 2 minutes and

repeat with fresh

sanitizer solution.

Allow to air dry.

2

1Remove all ice by using

the dispense lever

(if a top-mounted ice

maker is installed,

follow manufacturer's

recommendation for

cleaning).

2Unplug the dispenser.

Remove ice bin lid and

pour warm water slowly

into the bin to melt the

remaining ice.

4Spray approved sanitizer

solution on all internal

surfaces and lid again,

allow draining and air

dry. Return to normal

operation.

NOTE:For complete

disassembly instructions,

contact your Coke

representative.

3Spray approved sanitizer

solution (Kay-5) onto all

internal surfaces of ice

bin and both sides of ice

bin lid. Wipe or scrub

areas within reach inside

the bin with either a clean

cloth or an ice bin brush

(small parts #149322).

COCA-COLA FREESTYLE® 9100 COCA-COLA FREESTYLE® 9100

27

26

| MAINTENANCE

Cleaning exterior surfaces

2Crew should frequently clean areas

that accumulate drips, such as the

backsplash.

3Wipe interior of lower door

as needed.

1Using a clean cloth and approved

sanitizer solution, wipe all exterior

surfaces.

Frequently clean

high touch point

areas such as

touch screen.

6Reattach the

NNS connector,

then move

the lever to

secure.

Cleaning the NNS compartment and connector

4Reinstall collar.

5Return or install

NNS box to the

compartment.

2Remove collar.

3Clean collar, probe, and compartment

with cloth dipped in approved sanitizer

solution.

Wait 2 minutes and repeat

with fresh sanitizer solution.

Allow to air dry.

1Remove the NNS

box from

compartment.

This cleaning task should

be completed every time

a box of NNS is changed

and whenever you notice

“white” crystals forming

on the NNS connector.

2

| MAINTENANCE

COCA-COLA FREESTYLE® 9100 COCA-COLA FREESTYLE® 9100

29

28

Cartridge maintenance

| MAINTENANCE

Cartridge maintenance

SmartPAK™ (paperboard) cartridges are lightweight, recyclable, and

designed to optimize backroom storage space.

Inventory and quick replacements

• Be prepared during rush periods! Place fast-moving ingredient cartridges in

extra trays and stage near dispenser for fast change outs.

!‰˜dƒdO9Z-9ZŒ9-dZ4ŒZ#9(( “First-in, First-out.”

• Always ensure ingredient cartridges are organized by “Enjoy By Date” to

9‰O˜XŒZŒ-9Z‰Zd˜(

Push-click trays

The Coca-Cola Freestyle 9100 uses the black plastic, push-click cartridge trays.

The trays are designed to hold a single or double ingredient cartridge.

Storage conditions

Avoid storing cartridges and plastic trays near any heat source, standing water,

or cleaning solutions.

Cleaning trays

Push-click cartridge trays should be ‘hand washed’ before insertion of a

cartridge. NEVER PLACE IN A DISHWASHER. Placing trays in a dishwasher may

warp the trays over time. Use dish soap, followed by Kay-5 Sanitizer®or

approved equivalent and allow to air dry.

| RESOURCES

Small parts

*NOTE: Shipping requests other than standard ground transportation may be charged to your outlet.

Small parts

Customers may order up to $25 worth of the following small parts per location.*

To request a small parts order, call the support team at 1-800-241-COKE (2653). In Canada, call 1-800-318-COKE (2653).

More information can be found at crewconnect.coca-cola.com.

n9d

Cloth

#127723

Kay-5

Sanitizer

#24041

Single

Cartridge Tray

#160860

Double

Cartridge Tray

#160861

Nozzle Tip

#144700

Drain Cleaning

Brush

#144925

Spider Drain

Plate

#149610

Nozzle &

Injector

Ring Brush

#149326

Cartridge Slot

Cleaning Tool

#149324

Wire Handled

Nozzle Brush

#1145555

n9d

Cartridge Sleeve

#149325

Ice Chute

Brush

#143257

COCA-COLA FREESTYLE® 9100 COCA-COLA FREESTYLE® 9100

31

30

¶dZdƒ4Œ Coca-Cola Freestyle Crew Connect can do for

˜dƒƒ9Z#dZŒ˜dƒdŒ@dOŒ'ŒO¡ZŒ9‰(

We are committed to maximizing the operational and business performance of your Coca-Cola Freestyle®by

providing your crew with the support they need.

Premium Support Solutions

| RESOURCES

For crew training videos, visit

crewconnect.coca-cola.com

TRAINING

Training resources to keep your crew

9Z<4<LZd#,dX9ZŒOOŒ9dZ#

through new hires, to new upgrades

in equipment or processes.

» Live Crew Onboarding

» Crew Connect

» Crew Training Reference Guide

» Troubleshooting Guides

TOOLS

Our materials and support infrastructure

make maintenance and cleaning easier

– and keep your dispensers running

smoothly.

» Small Parts 1-800-241-COKE (2653)

In Canada, call 1-800-318-COKE (2653)

» QR Video Decals

» Crew Reminders & Checklists

» On-Dispenser Instructions

» myCoke app

SERVICE

We are constantly innovating to better

serve your operational and business

needs with 24 hours 7 days a week

support at 1-800-241-COKE (2653) and

turnkey technological solutions.

In Canada, call 1-800-318-COKE (2653).

» MyCokeTech

» On-Site Service

» Remote Software

Diagnostics & Analytics

COCA-COLA FREESTYLE® 9100

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Coca-Cola Freestyle 9100 User manual

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