Intralot Dreamtouch Smart User manual

© Intralot Inc. Dreamtouch Smart Terminal Manual – September 2020 Page 1
OHIO Dreamtouch Smart
Lottery Terminal Manual
Walmart Edition
September 2020

© Intralot Inc. Dreamtouch Smart Terminal Manual – September 2020 Page 2
Document Policy
INTRALOT 2020. All rights reserved.
All copyright, intellectual and industrial rights in this document and in the technical knowledge it contains are owned by
INTRALOT and/or their respective owners.
This document is made available to the end users only for their internal use.
No part of this document nor any data herein may be published, disclosed, copied, reproduced, redistributed by any
form or means, electronically or mechanically, or used for any other purpose whatsoever without the prior written
approval of INTRALOT.
Information as well as drawings and specifications contained in this document are subject to change without prior
notice.
All trademarks and copyrights mentioned herein are the property of INTRALOT and/or their respective owners.
Any rights not expressly granted herein are reserved.
Declaration of Conformity
Hereby, INTRALOT declares that the Dreamtouch Smart lottery terminal is in compliance with the essential requirements
and other relevant provisions of Directives EMC 89/336/EEC and LVD 73/23/EEC.
For further information, please visit http://www.intralot.com.
Note:
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of
the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna
•Increase the separation between the equipment and receiver
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
•Consult the dealer or an experienced radio/TV technician for help

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Dreamtouch Smart Lottery Terminal Manual
Table of Contents
Chapter 1. TERMINAL OVERVIEW 4
1.1. Dreamtouch Smart Exterior 4
1.2. Dreamtouch Smart Interior 5
1.2.1. PC 5
1.2.2. Security 6
1.2.3. Remote Deactivation and Alarm 6
Chapter 2. DAILY RETAILER OPERATIONS 7
2.1. Username and Password Entry 7
2.2. Menu Navigation 8
2.3. BOOK OPERATIONS 9
2.3.1. Receive Shipment 10
2.3.2. Book Activation 11
2.4. Load Full Book 12
2.4.1. Loading a Book into a Bin 12
2.5. Unloading Scratch offs 14
2.6. Instant Ticket Database 14
2.7. Close Shift 14
2.8. Removing & Replacing Cashbox 15
2.9. Clear Customer Credits 16
2.10. Important Telephone Numbers 17
2.11. Load and Unload Paper Roll 18
Chapter 3. RETAILER REPORTS 19
3.1. Accessing Reports 19
3.2. Financial Reports 20
3.2.1. Lottery Reports – Book Settlements 21
3.2.2. Cashed Tickets Report with Calendar 22
3.2.3. Weekly Invoice 22
3.3. DreamTouch Operations 23
3.3.1. Shift Reports (Interim and Closed) 23
3.3.2. Inventory Report 24
3.4. System Reports 25
Chapter 4. CONSUMER OPERATIONS 27
4.1. Consumer Mode 27
4.1.1. Purchasing Tickets 27
4.1.2. Purchasing Ohio Lottery Tickets 27
4.1.2.1. Cash 27
4.1.2.2. Credit and Debit Cards 27
4.2. Buying Scratch offs 32
4.3. Online Games 32
4.3.12. Using a Bet Card 33
4.3.13. Using Play-It-Again Barcode/QR Code 34
4.4. Ticket Checking 34
4.5. Ticket Validation 35
4.6. Debit/Credit Card Reader 35
Chapter 5. Terminal Menu 36
5.1. Terminal Menu 36
5.1.1. Changing Passwords 36
5.2. Intralot Gaming System 37

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Chapter 1. TERMINAL OVERVIEW
The Dreamtouch Smart is a self-service ticket vending machine that allows players to purchase Instant and
Online game tickets without assistance from the retailer. In addition, the Dreamtouch Smart will verify if tickets
are winners, redeem winning tickets (valued at $50 or less) by applying credit to the player’s balance for
additional purchases, and direct players to either the retailer or Lottery to claim their winnings. The Dreamtouch
Smart does not dispense cash, accept coins, or refund any remaining balance to the player. This information is
provided to the players on the machine’s exterior and on various screens during their purchase activity.
1.1. Dreamtouch Smart Exterior
The illustration below shows the various exterior components of the Dreamtouch Smart.
Bet card reader
Bill acceptor
Check-a-Ticket and ticket
validator
Touch Screen
Ticket Tray
Braille plate
Debit/Credit
Card Reader

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1.2. Dreamtouch Smart Interior
The photograph below is of the Dreamtouch Smart interior with the major components marked.
1. Bill Accepter
2. Instant Ticket Bins
3. Administrator Tablet
4. Volume Controls
5. PC
6. Uninterrupted Power Supply (UPS)
1.2.1. PC
The PC controls the operation of the Dreamtouch Smart and should not be touched. Each of the attached
connectors control a specific aspect of the Dreamtouch Smart’s operation and, likewise, should not be touched
unless expressly asked by an Intralot Hotline Operator or Customer Service Representative.

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1.2.2. Security
•You are provided with a set of keys (two keys total) and a remote control.
One key controls access into the Dreamtouch Smart
One key controls access to the cash box located inside the Dreamtouch Smart.
•You cannot duplicate these keys. If they are lost, a new set must be purchased. Call Intralot’s
Hotline to order replacement keys or remote control.
•The key that controls access to the Dreamtouch Smart locks and unlocks the latch.
To unlock the Dreamtouch Smart, insert the key and turn until the key is perpendicular to
the ground.
Lift the latch located under the key. The door can now be opened, but the key cannot be
removed until the latch is lowered.
To lock the Dreamtouch Smart, close the door while the latch is lowered, and raise the latch.
Turn the key until it is parallel to the ground. The key can now be removed.
•Keys (especially the cash box key) should be kept in a safe place and given only to those personnel
that are authorized to service the machine or remove cash from the cash box.
1.2.3. Remote Deactivation and Alarm
The Dreamtouch Smart has a remote-control unit that allows deactivation of the consumer mode by pushing a
button in the event that, for example, you find minors are attempting to buy tickets. The consumer mode may
be re-activated by pushing the Activate button on the remote, as shown, or by logging out and then back on.
The remote also has an alarm button that will sound on the Dreamtouch Smart if you detect any malicious
activity around the Dreamtouch Smart.
The remote takes a 3-volt CR2032 battery.

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Chapter 2. DAILY RETAILER OPERATIONS
The Dreamtouch Smart enters Service Mode (or Retailer Mode) each time the door is opened. Once logged in, it is
from this mode that books are loaded and unloaded, ticket roll stock is loaded, reports are requested, the cash box
is accessed, and diagnostics are performed.
2.1. Username and Password Entry
When the front door is opened, touch the sign on button, and the following screen will display:
1. Enter the two-digit Username.
2. Touch the pin field to enter your passcode.
3. Enter the four-digit password that has been assigned to you.
You have 30 seconds to enter the username and password before an alarm sounds. The alarm may be silenced
by either entering your username and password or by closing the door.
Upon successful entry of the username and password, select the Ok button, then the terminal screen displays.
NOTE: All functions performed while logged in are captured in transaction logs contained locally and at the
central site.

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2.2. Menu Navigation
After a user signs in, the Dreamtouch Smart will default to the terminal screen which is displayed to the left. Touch
the Options button on the left hand corner to arrive at the Options menu. The Options menu contains functions
that will be used most frequently by retail personnel and involve loading and unloading tickets, removing cash from
the bill acceptor, and the Close Shift report used to reconcile when removing cash.

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2.3. BOOK OPERATIONS
Under the options menu, select the Book Operations button to arrive at the above screen. Book Operations consist
of three activities:
•Receiving shipments of scratch offs
•Activating books of scratch offs
•Settling books of scratch offs

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2.3.1. Receive Shipment
When scratch offs are delivered, the shipment must be “received” by the retailer.
Select Options in the top left hand corner, Receive Shipment from the Book Operations menu, and then perform
one of the following:
•Scan the order number on the delivery receipt to receive all of the instant ticket books in the shipment
or
•Scan the barcode on any pack.
Then, touch receive shipment, and then touch the exit button to return to the Options screen.
A confirmation receipt will be printed.
BARCODE
CONFIRM
VERIFY
AGAINST
BOOKS
RECEIPT

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2.3.2. Book Activation
Books of scratch offs must be activated before loading them into the Dreamtouch Smart or winning tickets in
the book will not be able to be cashed.
Touch Activate Book from the Book Operations menu. The following screen displays:
•Scan the barcode from the pack. To use the scanner, remove the barcode reader from its mounting
bracket by pushing down, and pulling the scanner out of the bracket.
•The central system will mark the book as activated after scanning a ticket and pressing the activate
button. A receipt will be printed.
•Leave book activation receipt in the bin under the correlating book of tickets for future settlement
information. The book of tickets may now be loaded into the Dreamtouch Smart for sale using the Load
Full Pack or the SmartLoad functions.
•If a scanner is not replaced when door is closed, an alarm will sound until the door is opened and the
scanner is replaced. Return the scanner to its original position and press the mounting bracket to
ensure that the scanner is properly replaced.
•Touch the exit button to leave the book activation screen.

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2.4. Load Full Book
NOTE: Always verify the game parameters when you are loading books of tickets.
Tickets may be loaded into the Dreamtouch Smart by using the barcode reader, manually entering information
on the touch screen, or a combination of both.
The following procedures show how full books are loaded:
•Touch Load Full Book from the Options menu.
•Select a bin under the Load Full Book menu that corresponds with the bin you would like to load.
•Touch the Load button.
•Using either the Dreamtouch Smart’s barcode scanner or the touchscreen, enter a Barcode from the
book of tickets into the Full Book Barcode field.
NOTE: If the system detects tickets in the burster throat at the beginning of the load process, the screen displays
an error message.
•Scan any ticket in the book of tickets to be loaded for a full book.
•Once barcode number has been verified, press the Load Full button. Manually load the book into
selected bin by following the instructions below.
2.4.1. Loading a Book into a Bin

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Books are loaded by performing the following steps:
1. Lay the book under the roller bar.
2. Feed the leading edge of the ticket over the
top of the roller, front side up if that is the
way you want them dispensed.
3. Insert the edge of the ticket into the guide
until the ticket edge touches the feed
rollers. This will activate the ticket sensor
switch.
** There is a short delay between the time the
ticket sensor is tripped, and the leading ticket is
drawn into its feed position.
Once the book has been loaded, the screen indicates the process has been completed successfully. Touch the
exit button to return to the Options menu. If it displays “OUT” or “- - - “, unload and reload the bin.

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2.5. Unloading Scratch offs
•Select Unload Book from the Options menu.
•Select a bin number and press the Unload button.
•Physically unload the tickets from selected bin. Ensure the tickets are fully withdrawn from the
dispensing mechanism. The burster will reverse so tickets may be removed.
•Once the tickets are removed the confirmation displays. Touch the Ok button to continue.
NOTE: If tickets are not removed using Unload Scratch offs (just pulling tickets out of feed rollers/bin) they will
remain in the machines inventory and the price will continue to display in the ticket price display window.
2.6. Instant Ticket Database
This function is located under the Diagnostics menu on the left side of the screen. Updating the instant ticket
database modifies the instant ticket game parameters contained on the local database. The game parameters
are updated with those on the central site. This function should be performed every time new books are
loaded.
To update the Instant Ticket Database, select “Update Instant Ticket Database” from the Diagnostics menu.
Then touch the OK button on the box titled “Update Instant Ticket Editions”, touch the Ok button on the
Information button, and then touch the exit button.
2.7. Close Shift
To access the Close Shift function, touch the Options button on the left side of the screen, then the Close Shift
button. This function allows the retailer to collect cash from the bill acceptor and start a new reporting period.
A Close Shift report should be done whenever cash is removed from the Dreamtouch Smart.
NOTE: Cash should not be removed from cashbox without closing shift.
•Touch the Close Shift button. At this time, a close shift report will print.
•Follow the instructions prompted on the Dreamtouch Smart screen, then touch the OK button.
•The Dreamtouch will ask if you have collected the cash. Select Yes to continue.
•Touch the OK button, and then the exit button to return to the Options menu.

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2.8. Removing & Replacing Cashbox
•Unlock and open the bill acceptor door located at the top right corner inside the Dreamtouch Smart.
•Push down on the release latch at the back of the cashbox and lift to open. See instructions next to the
cashbox for further assistance.
•Remove cash through cashbox door.
•Close the cashbox door.
•Return the cashbox to its original position. If applied correctly, you will hear a motorized sound as the
cashbox locks into place.
•Push the bill acceptor door up and lock.

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2.9. Clear Customer Credits
If the terminal cannot communicate with the network for 2 minutes, the Clear Customer Credits function allows
retailer to refund players cash and prints a receipt of the transaction. This lets the retailer refund player cash
from another source without removing the cashbox and provides a receipt for reconciliation at a later date.
Select Clear Customer Credits from the Options menu to display the following screen:
Then, touch the OK button, the OK button on the information box, and the exit button.

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2.10. Important Telephone Numbers
When Important Telephone Numbers is selected from the Options menu, a list of telephone numbers to contact
Intralot’s Hotline and the Ohio Lottery Commission is displayed. Touch the exit button to return to the options
menu.
If a customer has a concern regarding lottery purchases on their debit or credit card, please instruct them to call
the Intralot Hotline and when prompted select the number 4 on their phone to reach the Credit/Debit support
center.

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2.11. Load and Unload Paper Roll
•Pull upwards on the metal tab attached to the print head.
•Remove the metal paper retaining bracket.
•Place paper roll on the spindle, then replace the paper retaining bracket. Push on the bracket until it stays in
place.
•Route paper through the textured side of the green components as displayed below. Insert the paper under
the print head, then return the metal tab on the print head to its original position to lock.

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Chapter 3. RETAILER REPORTS
Reports can be generated at any time. Some reports, such as a Shift Report, can be printed several times daily,
while other reports, such as the Weekly Invoice, might only be printed once weekly.
•Lottery reports are those obtained from the database on the central system. These include cashes, book
activations and settlements, and weekly invoice.
•Financial reports are produced from information that is resident only on the Dreamtouch Smart. These
include shift reports, transaction history, cashes and sales history.
•System reports provide the status of the peripherals, such as the bill collector, barcode reader, touch
screen, and ticket bursters, as well as logged and security events, and the current Dreamtouch Smart
configuration settings.
3.1. Accessing Reports
Reports can be found under 3 sections:
•Financial Reports
•DreamTouch Operations
•System Reports
The following is the main menu, which shows the three reports categories:
Once the desired report category is selected, a sub-menu displays with a list of the related reports.
To select a report, touch the report name from the sub-menu list. When selected, each report displays on a
preview screen.
Print the report by touching the PRINT REPORT button on the preview screen.

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3.2. Financial Reports
These reports include tickets cashed, book activations, book settlements, and the weekly invoice, as shown below:
Touch the type of lottery report to expand to the sub-menu.