cogeco Yealink W53P User manual

Yealink W53P IP DECT Phone
QUICK START GUIDE
Hosted PBX

COGECO BUSINESS | YEALINK W53P IP DECT PHONE 2
Speaker phone
Silent mode
On/O
Lock/unlock
Keypad
Messages
Mute
Yealink W53P IP Cordless Dect Phone
Table of
Contents Getting Started With Hosted PBX 3
Setting up Voice Mail Greetings From Your Phone 3
Basic Operations 4
Turning Handset On/Off 4
Handset Settings 4
Handset Name 4
Volume Adjustment 4
Ring Tones 5
Local Directory 5
Basic Call Features 6
Placing Calls 6
Answering Calls 6
Ending Calls 7
Call Mute 7
Call Hold and Resume 7
Call Transfer 7
Call Forward 8
Auto Attendant Greetings 8

COGECO BUSINESS | YEALINK W53P IP DECT PHONE 3
Introduction
Seing up Voice
Mail Greetings
From Your Phone
Geing Started With Hosted PBX
Welcome to Cogeco's Hosted PBX business phone service. We designed the
Yealink W53P IP DECT Phone to streamline your business communications.
Below, we'll walk you through all its features including setting up your
voicemail and auto attendant. Let's get started.
1. Dial feature code *98 or press
2. Enter a PIN of your choice (at least 6 digits)
3. Re-enter PIN to confirm
4. Upon hearing the system voice prompt, record your name
5. Press #to confirm
6. Setting up the Greetings
Choose one of the following options:
Press 1
to record a personal greeting. Follow
the voice prompts to complete the
recording.
Press 2
to select system generated greetings
that include your name. Greeting is
automatically created.
Press 3
to select system generated greetings
that include your phone number
Greeting is automatically created.
Press 4
to select system generated greetings
that include both your name and
telephone number. Greeting is
automatically created.
Press the pound key (#) to confirm
After 3 unsuccessful attempts to log in, you will be locked out. Please contact
technical support at 1-855-440-5602. Accessing the Voice Portal from a remote
location is not offered.
VoIP 9-1-1 Service features may differ from traditional wireline 9-1-1
services. Visit cogeco.ca/911 for more information.
For use with Polycom®
UC Software 4.1.4
or later. For detailed
information on how to
use your phone, see the
Polycom VVX 400 and
410 Business Media
Phone User Guide,
available by navigating
to your phone’s Support
page from Polycom
Voice Support.

COGECO BUSINESS | YEALINK W53P IP DECT PHONE 4
Basic Operations
Handset Seings
Turning Handset
On/O
Handset Name
Volume
Adjustment
To create rename the handset:
1. Press the OK key to enter the main menu, and then select
Settings->Handset Name.
2. Edit the value in the Rename field.
3. Press the Save soft key to accept the change.
Press or during a call
to adjust the volume of the
currently used audio device.
Press or when the handset is
idle to adjust the ringer volume.
Locking/Unlocking Keypad
• Long press when the phone
is idle to lock the keypad.
• Long press again when the
phone is idle to unlock the keypad.
To turn the handset on,
do one of the following:
• • Long press the hang up key
until the LCD screen lights up.
• Place the handset in the
charger cradle. The handset will
be turned on automatically.
Switching Silent Mode On/Off
• Long press to switch the silent
mode on.
• Long press again to switch
the silent mode off.
To turn the handset off:
• Long press the hang up key
again to turn the handset off.

COGECO BUSINESS | YEALINK W53P IP DECT PHONE 5
Ring Tones
Local Directory
1. Press the OK key to enter the main menu, and then select
Settings->Audio->Ring Tones-> Melodies.
2. Press or to highlight the Intercom Call option or the desired line.
3. Press or to select the desired ring tone.
4. Press the Save soft key to accept the change.
To add a contact:
1. Press the OK key to enter the
main menu, and then select
Directory.
2. Press the Options soft key, and
then select New Contact.
3. Enter the desired values in the
Name, Number and Mobile fields.
4. Press the Save soft key to accept
the change.
To edit a contact:
1. Press the OK key to enter the
main menu, and then select
Directory.
2. Press or to highlight the
desired entry.
3. Press the Options soft key, and
then select Edit.
4. Edit the values in the Name,
Number and Mobile fields.
5. Press the Save soft key to accept
the change.
To delete a contact:
1. Press the OK key to enter the
main menu, and then select
Directory.
2. Press or to highlight the
desired entry.
3. Press the Options soft key, and
then select Delete to delete the
selected entry.
To assign a speed dial number:
1. Press the OK key to enter the main
menu, and then select Settings->
Telephony->Speed Dial.
2. Press or to highlight the
desired speed dial key, and then
press the Assign soft key.
3. Press or to highlight the
desired entry, and then press
the OK soft key. If both the office
number and mobile number are
stored, press or to highlight the
desired number, and then press
the OK soft key again.

COGECO BUSINESS | YEALINK W53P IP DECT PHONE 6
Basic Call Features
Placing Calls
Answering Calls
To place a call directly:
Enter the desired number when the handset is idle, and then press .
To place a call from the local directory:
1. Press when the handset is idle.
2. Press or to highlight the desired entry, and then press .
If both the office number and mobile number are stored, press
or to highlight the desired number, and then press again.
To answer a call, do one of the following:
• Press the Accept soft key.
• Press .
• Press .
To place a call from the call history:
1. Press the History soft key, and then select the desired call history list.
2. Press or to highlight the desired entry, and then press .
To place a call from the redial number list:
1. Press when the handset is idle.
2. Press or to highlight the desired entry, and then press .
To place a call using the speed dial key:
Long press the speed dial key to place a call to the number assigned to it.
TIP: You can ignore
an incoming call by
pressing the Silence
soft key or reject an
incoming call by
pressing .

COGECO BUSINESS | YEALINK W53P IP DECT PHONE 7
Ending Calls
Call Mute
Call Hold
and Resume
Call Transfer
Press .
Press during a call to mute the call.
Press again to un-mute the call.
To place a call on hold:
Press the Options soft key during a call, and then select Hold.
To resume a call, do one of the following:
• If there is only a call on hold, press the Resume soft key.
• If there are two calls on hold, press the Resume soft key to resume
the current call, press the Swap soft key to swap between calls.
Blind Transfer
1. Press the Options soft key during
a call, and then select Transfer.
2. Enter the number you want to
transfer the call to.
3. Press the Transfer soft key.
Attended Transfer
1. Press the Options soft key during
a call, and then select Transfer.
2. Enter the number you want to
transfer the call to.
3. Press to dial out.
4. Press the Transfer soft key after
the call is answered.
Semi-Attended Transfer
1. Press the Options soft key during
a call, and then select Transfer.
2. Enter the number you want to
transfer the call to.
3. Press to dial out.
4. Press the Transfer soft key when
you hear the ring-back tone.
You can transfer a call in the following ways:

COGECO BUSINESS | YEALINK W53P IP DECT PHONE 8
Call Forward
To enable call forwarding, dial feature code *72 followed by the number you
want to forward your number to. To disable call forwarding, dial feature code *73.
Auto Aendant
Greetings
Dial the Auto Attendant (AA) phone number
(E.g. 51#, 52#, 53# provided by Cogeco)
Upon hearing the IVR Prompt, press/key-in *6 Enter PIN followed by #
(E.g. 1234#)
If entering the system for the first time, it will give you the option of choosing
your PIN (a minimum of 4 digits is recommended). Re-enter the new PIN to
confirm, followed by #.
To Record & Edit recordings for Business and Non-Business hours
Press 1
To change the configuration of your automated attendant
Press 1
To turn on/off your automated attendant
Press 2
To record or edit announcements used for your business-hours menu
• Press #to record your initial greeting
• When finished recording press #
• Press 1 to save the recording
• Press 2 to re-record/override
• Press 3 to exit
• Press 4 to continue recording
Press 3
To record or edit announcements used for your non-business-hours menu
(Note: this option will be only available if you have your attendant configured
by Cogeco to provide your callers with options during Non-Business hours)
• Press #to record your initial greeting
• When finished recording press #
• Press 1 to save the recording
• Press 2 to re-record/override
• Press 3 to exit
• Press 4 to continue recording
• Follow the voice prompts to complete the recording.
• Press the (*) button to return to the previous menu.

Questions?
Please visit our HPBX FAQ page at cogeco.ca
or call us at 1-855-440-5602.