Comcast XFINITY User manual
XFINITY® TV
DIGITAL SET-TOP BOX
User Guide
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Contents
3 Welcome to XFINITY®TV
4 XFINITY TV Quick Start Guide
5 Using Your Remote Control
6-12 Using Your On-Screen Guide
• MainMenuandQuickMenu
• TVListings
• GuideOptions
• ProgramInformation
• Reminders
• HighDenition
• XFINITYOnDemand
• SearchPrograms
• Pay-Per-ViewEvents
• ParentalControls
• CallerIDtotheTV
• InteractiveTV
• Favorites
• DVRService
• DVRManager
13 The Comcast Customer Guarantee
14 How to Read Your Bill
15 Frequently Asked Questions
16-19 Digital Set-Top Box Connection
20 Digital Set-Top Box Activation
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3
XFINITY service not available in all areas. Not all services available with all XFINITY packages. Comparisons to Comcast’s offerings prior to
recent network upgrades. XFINITY On Demand selections subject to charge indicated at time of purchase. Compatible devices required for
Mobile App features. Airtime charges may apply. Check with your carrier.
Welcome to XFINITY® TV
Welcome to XFINITY® — Endless Entertainment!
CongratulationsandwelcometoXFINITY®TVfromComcast.XFINITYgivesyouTVyourway.Watchwhatyou
wantanytimeandanywherewithOnDemandchoicesonTVandonline.Catchuponthelatestepisodesandfull
seasonsofyourfavoriteshows,orndthelatesthitmovies,kidsprogramming,musicandmore.
• Enjoytheworld’sgreatestcollectionofOnDemandshowsandmoviesavailableonyourTV,streamingonline
atxnitytv.com,andnowonyouriPad®,iPhone®andiPodtouch®withtheXFINITY™TVapp.
• ManyOnDemandmoviesavailablethesamedayasDVDand28daysbeforeNetix®andRedbox®
.
• WithAnyRoom®OnDemand,youcanstartwatchingashowinoneroomandnishinanotherroomin
yourhome.
• WiththeXFINITYTVapp,youcanturnyouriPad,iPhoneoriPodtouchintoaTVscreentowatchyour
OnDemandshowsandmoviesanywhere.
ThisguideprovidesyouwithdetailedinformationonhowtouseandenjoyyournewXFINITYservice.From
searchtoolstoParentalControlstoFavorites,withXFINITYyouhaveavarietyoffeaturesavailableforexploring
theentertainmentuniverse.
Learn more at xfinity.com. Thank you for choosing XFINITY from Comcast!
Community onNBC
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XFINITY TV Quick Start Guide
* Not available in all areas. Certain services are available as part of other levels of service.
Find Shows
Find Shows
Find Shows — Search TV and On Demand programs.
1. Select Find Shows
Find Shows fromtheQuickMenu.
2. Use toselectasearchoptionandpress .
TV Listings — View your local TV Listings.
1. Press toviewTVListings.
2. Usetoviewlistingsinhalf-hourincrements;presstheDay
-
/+buttontojumpaheadorback
24hours.Selectaprogrambypressing .
Main Menu — Access all your XFINITY features.
1. Press twicetoaccesstheMainMenu.
2. Use tonavigatethroughtheselections.
3. Press tomakeyourselection.
XFINITY On Demand — Your guide to instant entertainment!
1. Press ontheremoteorsimplytunetoChannel1.
2. Use tohighlightamovieorprogramlistingandpress .
3. Towatch,select or .
DVR — Available to record your favorite shows.
1. WhileviewingTVListings,highlighttheprogramtorecordandpress onyourremote.Or,
whilewatchingliveTV,simplypress .
2. FromtheProgramInformationscreen,select toviewallrecordingoptions.
High Definition* — Lots of HD choices.
1. Press andselect .
2. SelecttoviewHDprogramsbyguide,time,channelorselectSearchHD.
3. Whilechangingchannels,select
Watch in
Watch in
directlyfromtheFlipBar.
iTV* — Go beyond just watching TV with Interactive Television.
1. Watchforon-screenpromptsaboutincomingcalls,programsorproductsanduse to
navigate.
2. Press orselect“X”toreturntoliveTV.
Parental Controls — Block channels, titles or ratings.
1. Press twicetoaccessParentalControl.
2. CreateaLocksPersonalIdenticationNumber(LocksPIN).
3. Select tolockbyMovieRating,TVRating,TVContentorChannel.
Favorites — Save the channels you watch most often.
1. Tosetup,press andselect .
2.Toaccess,press onyourremotewhilewatchingTVorviewingTVListings.
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Using Your Remote Control
Your remote may vary slightly from the one pictured here, but the basic functions should remain the same. Some features require your remote to
be programmed for operation and may not be available in all areas.
AUX: Whenprogrammed,enablescontrolofyourDVD
player,VCRoraudiodevice.
TV: Whenprogrammed,enablescontrolofyourTV.
Cable: EnablescontrolofyourDigitalSet-TopBox.
Power:TurnsonorofftheDigitalSet-TopBox,TVorAUX
component.
Setup: ProgramsyourremotetocontrolyourTV,DVD
player,VCRoraudiodevice.
All On:Turnsonoroffallofthedevicesprogrammedinto
theremotecontrol.
On Demand: ProvidesaccesstoOnDemand.
Video Controls: ControlOnDemandandDVRviewing—
play,pause,fast-forward,rewindandstop.IntheAUXmode,
thesebuttonswillcontrolaVCRorDVDplayer.
Instant Replay: Jumpsback15secondswithinaprogram
withDVRservice.
My DVR: DisplaystheDVRMenuoptions.
Live:SkipsforwardtothelivepointofaprogramwithDVR
service.
Lock:Restrictsviewingorpurchaseofachannelorprogram.
Day –/+:WhileviewingTVListings,jumpaheadorback24
hoursatatime.
Page Up/Down:Displaysthenextorpreviouspageof
programlistingsintheon-screenguide.Alsoskipsaheador
skipsback5minuteswithDVRserviceorOnDemand.
Arrows:Movesthehighlighttothenexteldwithinthe
on-screenguide.
OK/Select:Selectsahighlighteditem.Alsodisplaysthe
Mini-GuidewhilewatchingTV.
Guide:ShortcuttoTVListings.
Info:Providesadescriptionofaprogram.
Menu:Entersorexitstheon-screenguidemenus.
Exit:ExitsguidescreensandreturnsyoutoviewingTV.
Last:Returnsyoutothepreviouschannelorguidescreen.
FAV:Allowsyoutoviewandsetupyourfavoritechannels.
Input TV/VCR:Incablemode,thisbypassestheDigitalSet-
TopBox.InTVandAUXmode,thisselectsavailableinputs.
Swap:Jumpsbetweentwotunerssoyoucancontrolthe
playbackoftwochannels.
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Main Menu and Quick Menu
TheMainMenuandQuickMenusaretheportalstoyourguide.
1. Press twicetodisplaytheMainMenuoroncefortheQuick
Menu.
2. Use tonavigatethroughadescriptionofeachfeature.
3. Press tomakeyourselection.
TV Listings
1. ToaccessTVListings,press orselect fromtheQuickMenu.
TVListingsarecolor-codedtohelpyouidentifydifferenttypesof
programs.
2. Presstomoveforwardintimebyhalf-hourincrements,orpress
tojumpahead24hoursatatime.
3. Press toviewchannelsonepageatatime,or tonavigate
throughtheguide.
4. Press totunetoaprogram.Iftheprogramisonatalatertime,
theProgramInformationscreenwilldisplay.
Tip
WhenviewingTVListingsbytimeorbychannel,press totoggle
betweenthetwooptions.ToaccesstheMini-GuideofTVListings,press
whilewatchingTV.
Movies Purple
Sports Green
Kids Programs Light Blue
Using Your On-Screen Guide
Guide Options
Guide Settings —SelectSetupfromtheMainMenutocustomizeyourguide,includingcolors,grid
heightandmore.
Language Settings—Tochangethelanguageofyouron-screenmenusortheaudiolanguageofyour
channelsandprograms—likeSAP,whenavailable—selectSetupfromtheMainMenu.TVListingsand
programdescriptionswillremaininEnglish,eveniftextlanguagesettingsarechanged.
Closed Captioning —YoucanonlyaccessClosedCaptioningthroughtheguideifyouhaveanHD
boxconnectedwithHDMIorcomponentcables.Customerswithnon-HDSet-TopBoxesneedtoaccess
ClosedCaptioningsettingsthroughyourTVandshouldrefertothemanufacturer’sinstructionsonhowto
enablethisfeature.IfyouhaveanHDbox:TurntheDigitalSet-TopBoxoff,butleavetheTVseton.Press
MenuonthefrontpanelofyourDigitalSet-TopBoxorremotecontrolandnavigatetoClosedCaption;
presstoEnabledorDisabled.
Messages—MessagessentoccasionallybyComcastannouncenewservices,specialpromotionsor
otherinformation.Anenvelopemessageindicator willappearontheMainMenuandTVListings
screens,andaredlightwillappearonyourDigitalSet-TopBox.SelectMessagesfromtheMainMenu
toview.
Music —Musicchannelsprovidecontinuousmusicinavarietyofformats24hoursaday.Select
Find Shows
Find Shows fromtheQuickMenu,thenMusic.Highlightyourselectionandpress .
Weather —SelectLocalWeatherfromtheMainMenutoviewup-to-datelocalweatherconditionsanda
three-dayforecast.
If the on-screen guide displayed and features discussed in the following pages do not represent the guide and features you see on your
television, call Comcast customer service at 1-800-XFINITY or visit comcast.com/welcome to download a user guide for your area.
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Program Information
Viewdetailedinformationaboutashowwhilebrowsingthelistingsor
watchingTV.
• Press whilebrowsingTVListings,orpress twicewhile
watchingTV.
Reminders
Setrecurringremindersforprogramsthatinterestyou.
1. HighlightaprograminTVListings.Press andRemind .
Followthepromptstosetorcancelareminder.
2. AreminderwillappearatthebottomofyourTVscreenafewminutes
beforetheprogrambegins.
3. Whenthereminderalertappears,press totunetotheprogram,
or tocancel.
High Definition
Ifyouhaveahigh-denition(HD)television,youcanenjoyHD
programmingwithanHD-capableSet-TopBox.YourHDboxshouldread
HDTVCapableorHDMIonthefront.
1. Press onceandselect .
2. Makeyourselectiontoviewbyguide,timeorchannel.Or,select
SearchHDtondspecicHDprograms.
Watch in HD
Ifyouarewatchingaprograminstandarddenitionandthesame
programisairinginHDonanotherchannel,
Watch in
Watch in
willdisplayon
theFlipBar.Bypressing ,you’lltunedirectlytothatHDchannel.
Using Your On-Screen Guide
HD programming is limited to the programming provided to Comcast in HD format by the programming provider. Monthly HD equipment charge
applies. Certain services are available separately or as a part of other levels of service. Basic service is required to receive other levels of
service.
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XFINITY On Demand
OnDemandshowsandmoviesavailableonyourTVandonline—
anywhereandanywayyouwant.
1. Press ortunetoChannel1.
2. Use toselectacategory,thenhighlightamovieorprogram
listingandpress .Newprogramsaddedinthelastsevendays
willdisplayas .Programsintheirlastsevendayswilldisplayan
enddate.Tondoutexactlyhowlongaprogramwillbeavailable,
press toviewtheinformation.
3. Select or .TowatchaFREEpreview,select beforeyou
purchasetheprogram.SelectYestoconrm.
Controlling On Demand
Press torewind, tofast-forward, toplay, tostopand
topause.ThePage buttonsallowyoutoskipaheadorskip
backin5-minuteintervals.
Search On Demand
SearchforOnDemandprogramsbyenteringasearchterm.
1. Press andselectSearchfromtheOnDemandMainMenu.
2. Usetheon-screenkeyboardtoenteratitle,actor,director,keyword
orprovider,suchastheFoodNetwork.
3. Press toselecteachletterandtodelete.
4. Theresultsareprovidedinorderofrelevance,notalphabetically,
puttingthemostpopularmatchesatthetopofthelist.
Using Your On-Screen Guide
XFINITY On Demand programming and services not available in all areas. Programming subject to change. On Demand selections subject to
charge indicated at time of purchase. Some Help & Services programs may show a minimal transaction charge that is immediately credited
back to your account. Program availability subject to service level. Monthly fees and subscription service fees may apply. Certain services are
available separately or as a part of other levels of service. Basic service is required to receive other levels of service.
XFINITY On Demand Options
Prevent Unauthorized Orders—ParentalControlscanbeusedwithOnDemand.Torestrictviewing
ofcertaincontent,refertotheParentalControlssectionorvisitcomcast.com/parentalcontrolsformore
information.
On Demand Saved Programs —Whenyoustopaprogram,mostshowsaresavedforupto48
hours;however,mostprogramsunder20minutesarenotsaved.Toaccess,gototheOnDemandMain
MenuandselectSavedPrograms,highlighttheprogramandviewtheprograminformationtomakeyour
selection.
AnyRoom®On Demand—EverythingwithinSavedProgramsisavailableonALLtheDigitalSet-Top
Boxesinyourhome.Youcanstartwatchingaprograminoneroom,stop,andresumewatchingin
another.
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Using Your On-Screen Guide
Search Programs
1. Select Find Shows
Find Shows fromtheQuickMenu,highlightaseachoptionand
press .
• SearchTV&OnDemand—SimultaneouslysearchacrossTV
andOnDemandprogramsbyenteringasearchtermusingthe
on-screenkeyboard(availableonmostDigitalSet-TopBoxes).
Searchbytitle,actor,director,keywordorprovider—theresults
areprovidedinorderofrelevance.
• ByCategory—Whenyouselectmovies,sportsorkids,the
resultsshowprogramscurrentlyinprogress.Toviewprograms
scheduledforalatertime,press.
• ByChannel—Presstoviewtheprogramslisted,orenterthe
channelnumber.Youcantogglebetweenlistingsbychannelor
timebypressing .
2. DVRcustomerscangotocomcast.net/newguidetolearnabout
additionalSearchoptions.
Saved Searches
TVListingsareupdateddaily.Ifasearchyouranwasnotsuccessful,you
can thesearchandrunitlaterwithouthavingtospelloutthesearch
termagain.
1. TorunSavedSearches,select Find Shows
Find Shows fromtheQuickMenuand
selectSavedSearches.
2. Usetoviewyouroptionsand tomakeyourselection.
3. Themaximumnumberofsavedsearchesis15.Whenthelistisfull,
theoldestSavedSearchisdeletedautomatically.
Pay-Per-View Events
1. FromtheMainMenuortheSearchMenu,selectPay-Per-View
Events.
2. Highlighttheprogramyouwishtowatchandpress .
3. Press toreturntowatchingTVor twicetoreturnto
theMainMenu.Areminderisautomaticallysetwhenaprogram
isordered.
4. TocancelaPPVorder,press onyourremotetwice,selectPay-
Per-ViewEventsand .
5. Highlighttheorderedprogramwithacheckmarkbesideitandpress
.SelectCanceland .
Pay-Per-View programming not available in all areas and is subject to charge indicated at time of purchase. Programming subject to change.
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Parental Controls
Comcastprovidestoolssoyoucanpreventyourkidsfromseeing
programsyoudon’twantthemtowatch.Youcanblockspecic
channels,titlesorshows,hideadulttitles,andpreventyourchildrenfrom
purchasingprogramswithoutyourconsent.Formoreinformation,visit
comcast.com/parentalcontrolsorcall1-866-781-1888.
1. Press twicetodisplaytheMainMenuandselectParental
Control.Or,whilewatchingaprogramorchannelyouwishtolock,
press andselect .Whensettinglocksforthersttime,you
willbepromptedtocreateaLocksPersonalIdenticationNumber
(LocksPIN).
2. Use tochooseyourselections—includinglocksbyMovie
Rating,TVRating,TVContentorChannel—andpress .A
Lock iconwillappearnexttotheratingsyoulocked,aswellasthe
ratingsthataremorerestrictive.
Tip
TosetParentalControlsquickly,setMovieRatingandTVRatingLocks.
TheselocksblockbothOnDemandandTVprogrammingthathasthe
ratingsyouselect.Theyareperhapsthemostcomprehensivelocks
availableintheguide.IfyouforgetyourPurchasePINorLocksPIN,call
Comcastcustomerserviceat1-800-XFINITYtoreset.
Using Your On-Screen Guide
Parental Control Options
TV Rating Locks—BlockallshowswithaspecicTVrating.
TV Content Locks—AllowyoutolockTVratingsby:Violence,SuggestiveDialogue,SexualSituations
andLanguage.TheselocksdonotapplytoOnDemandprogramming.
Master Locks—AllowunrestrictedaccessandtheoptiontotemporarilyBypassLocksorpermanently
ClearLocks.
Service Locks—BlockaccesstoallOnDemandprograms.
Hide Titles —Replacesthetitlesofmature-audienceprogramsratedAdultorTV-MAwithintheon-
screenguidewiththewords“AdultProgramming”or“TV-MAProgramming”.
PINs Setup—RestrictsunauthorizedordersofOnDemandprogramsandPay-Per-ViewEvents.
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Caller ID to the TV
WithXFINITY®Voice,TVandInternet,youcangettheconvenienceof
CallerIDonyourTV.
1. AnoticationbannerwilldisplayonyourTVwhenanincomingcallis
received.Toclosethebanner,press onyourremote.
2. TochangeCallerIDsettings,press onyourremoteandselect
.Use tonavigate.
3. Visitcomcast.net/calleridtondoutifyourlevelofserviceand
equipmentqualifytoreceiveCallerIDtotheTV.
Interactive TV
Setreminderstofavoriteshows,learnaboutadvertisers’productsand
services,andshopwithyourremote.
• YourTVwillpromptyouthroughmostfunctions.Simplyuse
tonavigate, tomakeaselectionand toreturntolive
broadcasting.
• ForShop-by-Remote,tunetotheHSNchanneltogetstarted.
• Formoreinformation,visitcomcast.net/newguide.
Favorites
Createupto5FavoriteListsofchannelsyouwatchmostoften.
1. Press twiceandselectFavoriteListsSetup.Or,press on
yourremoteandselect .
2. Tonameyourlist,select anduse tonavigate.Press
toselecteachletterand toaccept.
3. Select toaddorremovefavoritechannelsandchooseyour
favoritesbypressing .Saveyourlistbyselecting .
4. Tolockyourlisttopreventothersfromediting,choose andfollow
theprompts.
5. Toexit,select or onyourremote.
Using Your On-Screen Guide
Favorites Options
Access Favorite Lists—WhilewatchingTV,press onyourremote.Continuetopress toscroll
throughyourfavoritechannels.FromTVListingsortheMini-Guide,press andusetoviewyour
favoritechannels.Continuetopress toscrollthroughallSavedLists.
Add or Delete Favorite Lists—FromtheMainMenuselectSetup,thenchooseFavoriteListsSetup
and tocreateanewlistand todelete.
Add or Remove Favorite List Channels—FromFavoriteListsSetup,highlightaFavoriteListand
press .Select toaddchannelsor againtoremovechannels.
Caller ID to the TV feature is limited to outlets connected to a compatible Digital Set-Top Box or DVR. For restrictions and complete details,
visit comcast.net/callerid. Interactive TV features not available in all areas.
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DVR Recordings
Recordyourfavoriteshowsandwatchthemwheneveryouwant.For
moreDVRfeatures,visitcomcast.net/newguide.
• WhileviewingTVListings,highlighttheprogramyouwishtorecord
andpresstheRecord buttononyourremote;torecordaseries,
press twice.
• WhilewatchingliveTV,simplypressRecord .
• Toplayarecording,press andselectMyRecordings.Highlight
aprogramandpress .Select tobegin.
Controlling DVR
• Pause ,Rewind orInstantReplay onyourremote.
Select toreturntoliveTV.
• PressPause ,thenpressFast-Forward toviewslow-motion
inforwardmode.Or,pressPause ,thenRewind toview
slow-motioninreversemode.
• Pressthe buttonsonyourremotetoskipforwardorskipbackin
5-minuteintervals.
AnyRoom® DVR
AnyRoomDVRallowsyoutowatchyourrecordedshowsinone
roomandresumewatchinginanother.AprimaryDVRcontrolsall
theDVRfunctionsandislinkedtonetworkedDigitalSet-TopBoxes
thatallowyoutowatchyourrecordings.Formoreinformation,visit
comcast.com/anyroomorcall1-800-XFINITY.
1. ToaccessrecordingsonanetworkedDigitalSet-TopBox,press
andalistofrecordedprogramsisdisplayed.
2. Viewthelistofrecordingsbydateorbytitlebypressing.
3. Highlightarecordingandpress toplay,orviewoptionsfromthe
informationscreen.
4. Select toresumefromthepauseorresumepointofaprogram
previouslywatched,or towatchfromthebeginning.
DVR Manager
ScheduleyourDVRrecordingsfromanycomputerwithanInternet
connection.
1. Togetstarted,gotoxnity.com/mydvr.DVRManagerisnot
compatiblewithretailDVRdevices,suchasTiVo®.
2. Onceactivationiscomplete,gotoxnity.com/tvandselectTV
Listingstondprogramsandschedulerecordings.
Using Your On-Screen Guide
DVR service requires an XFINITY TV subscription and DVR Set-Top Box. Monthly DVR service fee applies. An XFINITY TV subscription with DVR
service is required for DVR Manager. DVR Manager is not compatible with retail DVR devices, such as TiVo®. DVR features not available in all
areas. Call 1-800-XFINITY for details.
DVR Options
Search for Programs —ByselectingSearch&Record,youcanSearchbyTitle,SearchbyActor/
DirectororSearchbyKeywordtoquicklyndandrecordwhatyou’relookingfor.
Swap Between Two Programs—Press toswitchbetweentwoprograms.Rewindwhatyouhave
missedorfast-forwardfromwhereyouhavepaused.Ifyouswitchbetweenthetwoprogramswithout
usingtheSwapbutton,youwilllosethebuffer.
The Comcast Customer Guarantee
Since 1963, Comcast has been dreaming big. We bring exciting products and unparalleled choice to
customers across America with our video, high-speed Internet, phone and online services. We push the
boundaries of innovation and creativity because we want to exceed our customer’s expectations. We are
committed to providing Comcast customers with a consistently superior customer experience. If for any
reason something goes wrong, we will work to resolve the issue quickly and as professionally as we can.
We make the following guarantees to our customers:
• We will give you a 30-day, money-back guarantee, on our video, voice or high-speed services.
If you’re not satisfied with your video, voice or high-speed service and wish to cancel for any reason, you can
do so in the first 30 days and get your money back. Simply return all equipment in good working order and
we’ll refund the monthly recurring fee for your first 30 days of service and any charges you paid for standard
installation.
• We will always be on time within your appointment window or we’ll credit you $20 or give you a
free premium channel for three months. As a courtesy, we will call you before we arrive at your home.
And if we fail to arrive for a scheduled visit during the appointment window, we will credit you $20 or give
you a free premium channel for three months.*
• We will resolve routine issues in one visit or we’ll credit you $20 or give you a free premium
channel for three months. After the first visit to your home, if we do not satisfactorily complete
installation or can’t resolve a routine issue, we will credit you $20 or give you a free premium channel for
three months. Additionally, we won’t charge you for a service visit that results from a Comcast equipment
or network problem.*
• We will treat you and your home with courtesy and respect. Our technicians will display their
Comcast identification clearly when they arrive at your home. They will be trained and equipped to
complete the job on the first visit. Our Customer Account Executives (CAEs) will be courteous and
knowledgeable when you contact us.
• We’re here for you, 24 hours a day, 7 days a week to answer questions at your convenience. You can
contact us regarding any service-related issue by calling 1-800-XFINITY or in any of the following ways:
Online via Ask Comcast
Live Chat online with a Comcast technician
Online Community Forum
Send us an email and receive a response within 24 hours
• We will offer easy-to-understand packages and provide you with a clear bill. Our packages are
designed to be straightforward. A call or visit to our website makes it easy to find a package that’s right for
you. We aim for the same clarity with our bills. You can view your monthly statement and service details
anytime by visiting xfinity.com.
• We will continually offer the best and most video choices. We’re working hard to bring more
choices to our customers instantaneously by using the full power of our advanced private fiber network
and decades of television experience. We will use On Demand to bring you dramatically more content
choices, including more movies, more sports, more kids programs, more network TV shows and more HD
than anyone else.
Every Comcast employee is dedicated to meeting the commitments above and to exceeding
your expectations. We are working very hard to serve our customers better and listen
carefully to their feedback. If you have any thoughts or ideas about this Guarantee
or about your experience with us, we invite you to share your feedback with us by
visiting xfinity.com.
The Comcast Customer Guarantee
*$25 credit provided in Comcast systems in Illinois.
MO VID USER SIK 0112.indd 12 12/21/11 2:36 PM
13
The Comcast Customer Guarantee
Since 1963, Comcast has been dreaming big. We bring exciting products and unparalleled choice to
customers across America with our video, high-speed Internet, phone and online services. We push the
boundaries of innovation and creativity because we want to exceed our customer’s expectations. We are
committed to providing Comcast customers with a consistently superior customer experience. If for any
reason something goes wrong, we will work to resolve the issue quickly and as professionally as we can.
We make the following guarantees to our customers:
• We will give you a 30-day, money-back guarantee, on our video, voice or high-speed services.
If you’re not satisfied with your video, voice or high-speed service and wish to cancel for any reason, you can
do so in the first 30 days and get your money back. Simply return all equipment in good working order and
we’ll refund the monthly recurring fee for your first 30 days of service and any charges you paid for standard
installation.
• We will always be on time within your appointment window or we’ll credit you $20 or give you a
free premium channel for three months. As a courtesy, we will call you before we arrive at your home.
And if we fail to arrive for a scheduled visit during the appointment window, we will credit you $20 or give
you a free premium channel for three months.*
• We will resolve routine issues in one visit or we’ll credit you $20 or give you a free premium
channel for three months. After the first visit to your home, if we do not satisfactorily complete
installation or can’t resolve a routine issue, we will credit you $20 or give you a free premium channel for
three months. Additionally, we won’t charge you for a service visit that results from a Comcast equipment
or network problem.*
• We will treat you and your home with courtesy and respect. Our technicians will display their
Comcast identification clearly when they arrive at your home. They will be trained and equipped to
complete the job on the first visit. Our Customer Account Executives (CAEs) will be courteous and
knowledgeable when you contact us.
• We’re here for you, 24 hours a day, 7 days a week to answer questions at your convenience. You can
contact us regarding any service-related issue by calling 1-800-XFINITY or in any of the following ways:
Online via Ask Comcast
Live Chat online with a Comcast technician
Online Community Forum
Send us an email and receive a response within 24 hours
• We will offer easy-to-understand packages and provide you with a clear bill. Our packages are
designed to be straightforward. A call or visit to our website makes it easy to find a package that’s right for
you. We aim for the same clarity with our bills. You can view your monthly statement and service details
anytime by visiting xfinity.com.
• We will continually offer the best and most video choices. We’re working hard to bring more
choices to our customers instantaneously by using the full power of our advanced private fiber network
and decades of television experience. We will use On Demand to bring you dramatically more content
choices, including more movies, more sports, more kids programs, more network TV shows and more HD
than anyone else.
Every Comcast employee is dedicated to meeting the commitments above and to exceeding
your expectations. We are working very hard to serve our customers better and listen
carefully to their feedback. If you have any thoughts or ideas about this Guarantee
or about your experience with us, we invite you to share your feedback with us by
visiting xfinity.com.
The Comcast Customer Guarantee
*$25 credit provided in Comcast systems in Illinois.
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How to Read Your Bill
1“One-Stop-Shop” Box
Important information, such as your account number, amount
due and date due.
2Contact Us
Chat and email support are available 24/7.
3Monthly Statement Summary
Your payments and new charges.
4New Charges Summary
A breakdown of your new charges for the current billing period.
5News From Comcast
Important information about your account, products and
services.
6Savings Information
If you are taking advantage of our promotions and discounts,
we will show you how much you are saving.
7Payment Coupon
Simply tear it off and mail it in with your check or money order.
Or go to comcast.com and sign up for automatic payments.
8Service Details
Details of all new charges for the current billing period.
9Partial Month Charges and Credits
If you add, change or remove a service during your billing cycle,
any partial month charges or credits are here, along with a
brief description of what changed.
Your Comcast Bill and Paperless Options with
Receiving Your Bill
Each month, you will receive a bill for your XFINITY service(s). All customers are billed for services received
and payments are due on the date indicated on your bill. You can also choose to go paperless with Comcast’s
Ecobill®process by simply going to comcast.com/ecobill and signing up.
Understanding Your Bill
View the diagram below to view the key features of your Comcast bill.
Understanding Your Payment Options
• Gotocomcast.com/ecobilltosetuparecurringpaymentfromyourbankaccount.Orchoosefromother
one-time payment options, all without paper or stamps!
• Useyourbankorcreditunion’swebsitetopayyourbilldirectlyfromyourbankaccount.Inmanycases,you
can also view your Comcast bill summary from your bank’s website.
• Mailyourpaymentusingthepre-addressedreturnenvelopeorbringyourpaymentintoourofce.
Please remit your payments before the due date. Payments received after this date are subject to a late
payment fee. Visit comcast.com/welcome for 24/7 online support or call 1-800-XFINITY.
Actual bill may vary slightly.
MO VID USER SIK 0112.indd 14 12/21/11 2:36 PM
15
Frequently Asked Questions
Why do I see “To be announced” in the TV Listings instead of program titles?
IfpowerislosttotheDigitalSet-TopBox,upto14daysofdataforhundredsofchannelsneedstobereloaded.
Datawillbegintoreloadoncepowerisrestored.Noactionisrequired.
Why is my remote control not responding to any button presses?
PresstheCablebuttononyourremoteandthentrytochangethechannel.Ifnothinghappens,checkthe
batteriesforpossiblereplacement.Iftheremotestilldoesn’twork,pressthearrowbuttononthefrontofthe
DigitalSet-TopBox.Ifthechannelchanges,thenmostlikelyyouhaveafaultyremotethatmayneedtobe
replaced.Ifyouarehavinganissuewithaspecicbutton,thatbuttonmaybeinactiveandreservedforfuture
features.
How do I control what my child watches?
WithParentalControlfeatures,youcanrestricttheviewingofcertainmaterialonyourTV.Youcansetalock
torestrictviewingbyrating,suchasRorNC-17,orrestrictviewingbyprogramtitle.Youcanalsolockcertain
channels.Formoreinformation,refertotheParentalControlssection,visitourwebsiteatcomcast.com/
parentalcontrolsorcall1-866-781-1888.
What if I forget my Parental Control PINs?
CallComcastcustomerservicetoresetthem.Afterthey’rereset,you’llbeabletoenteryournewParental
Controlscode.
How do I get rid of the red light that is appearing on the front of my Digital Set-Top
Box?
ThisistheMessageCenterIndicatornotifyingyouthatyouhavereceivedanewmessagefromComcast
announcingnewservices,specialpromotionsandotherinformation.Whenyouhaveamessage,anenvelope
indicatorwillappearontheMainMenuandTVListingsscreens,andaredlightwillappearonyourDigitalSet-
TopBox.YoucanaccesstheMessageCenterbyselectingMessagesfromtheMainMenu.Onceyouhaveread
allnewmessagesordeletedthem,theredlightwillnolongerappear.
Why did a program not record even though the guide indicated with a red dot that it
was set to record?
YoucannotsetaDVRrecordingunlessyouhaveaDVRSet-TopBoxandsubscribetoDVRservice.Youcanset
aVCRrecordingifyouhaveaVCRproperlyconnectedtoyourDigitalSet-TopBox,whichiswhythereisstilla
recordoption.IfyoudonothaveaDVR,oraVCRisnotconnected,youwillnotbeabletorecordaprogram.
However,arecordingindicatorwillstillappearintheguidewhenyoupressRecordontheremotecontrolor
selectRecordfromtheProgramInformationscreen.
Is it necessary to get a new TV to watch HDTV?*
ToreceiveHD,ahigh-denitiontelevisionisrequired.OnceyouhaveanHDTV,anHDSet-TopBoxfrom
Comcastwillenableyoutoenjoytheenhancedpicture,soundandwide-screenformatofhigh-denition
programming.
How often are new movies and programs added to XFINITY On Demand?*
ThelibraryofOnDemandprogramsiseverchanging,withmoviesandshowsaddedeveryday.New-release
moviesareaddedeveryweek.Foracompletelookattheprogrammingavailable,gototheOnDemandMenu
andselectthecategoriesthatinterestyou.Manytrailersorpreviewsarealsoavailable.Tolearnmoreabout
programscurrentlyavailablefromOnDemand,gotoxnity.com/ondemand.
*These questions and answers may refer to products not yet available in all areas. Go to comcast.com/support for more information. Comcast
continues to bring you a variety of ways to enhance your entertainment experience. Please refer to comcast.com for products available in your
area. Comcast installation services are subject to Comcast’s applicable charges.
1
2
3
4
6
5
7
8
9
How to Read Your Bill
1“One-Stop-Shop” Box
Important information, such as your account number, amount
due and date due.
2Contact Us
Chat and email support are available 24/7.
3Monthly Statement Summary
Your payments and new charges.
4New Charges Summary
A breakdown of your new charges for the current billing period.
5News From Comcast
Important information about your account, products and
services.
6Savings Information
If you are taking advantage of our promotions and discounts,
we will show you how much you are saving.
7Payment Coupon
Simply tear it off and mail it in with your check or money order.
Or go to comcast.com and sign up for automatic payments.
8Service Details
Details of all new charges for the current billing period.
9Partial Month Charges and Credits
If you add, change or remove a service during your billing cycle,
any partial month charges or credits are here, along with a
brief description of what changed.
Your Comcast Bill and Paperless Options with
Receiving Your Bill
Each month, you will receive a bill for your XFINITY service(s). All customers are billed for services received
and payments are due on the date indicated on your bill. You can also choose to go paperless with Comcast’s
Ecobill®process by simply going to comcast.com/ecobill and signing up.
Understanding Your Bill
View the diagram below to view the key features of your Comcast bill.
Understanding Your Payment Options
• Gotocomcast.com/ecobilltosetuparecurringpaymentfromyourbankaccount.Orchoosefromother
one-time payment options, all without paper or stamps!
• Useyourbankorcreditunion’swebsitetopayyourbilldirectlyfromyourbankaccount.Inmanycases,you
can also view your Comcast bill summary from your bank’s website.
• Mailyourpaymentusingthepre-addressedreturnenvelopeorbringyourpaymentintoourofce.
Please remit your payments before the due date. Payments received after this date are subject to a late
payment fee. Visit comcast.com/welcome for 24/7 online support or call 1-800-XFINITY.
Actual bill may vary slightly.
MO VID USER SIK 0112.indd 15 12/21/11 2:36 PM
16
Digital Set-Top Box Connection
HDMI Cable Connection (for Best HD Picture Quality)
Connect & Power Up
1.ConnectthecoaxcablefromyourcablewalloutlettotheCable In/RF Inconnectiononthebackofyour
DigitalSet-TopBox.Youonlyneedonecoaxcableforthissetup,soselecttheonewhichbestsuitsyour
needs.
2.ConnecttheHDMIcablefromtheHDMI connectiononthebackofyourDigitalSet-TopBoxtotheHDMI
connectiononthebackofyourHigh-DenitionTV.
Is your connection different? InformationforalternateconnectionsisavailableinthissectionofyourUserGuide.
3.PlugthepowercordintothebackofyourDigitalSet-TopBox,thenintoanelectricaloutlet.
4.TurnyourTVon.
5.MakesurethatyourTVinputissettotheproperHDMIinput.YourTVmighthaveseveralHDMIinputs,so
youmayneedtoconsultyourTV’sUserManualforhelp.
6.Placethebatteriesintoyourremotecontrol.PressCableandthenPower.Don’tworryifyoudon’tseea
pictureonyourTVrightaway,asyou’llhavefullaccesstoXFINITYTVafteryourserviceisactivated.
7. Toprogramyourremote,locatethebookletthatcamewithyourremotecontrolandfollowtheinstructions.
Youcandothisnoworlater.
8.Do you have other kits to set up?Ifso,dothatnow.Ifnot,gotopage20toactivateyourservice.
Power
Back of Digital Set-Top Box
Back of TVCable Wall Outlet Electrical Outlet
Power CordHDMI CableCoax Cable
HDMI
HDMI
1 2 3
Cable In/RF In
MO VID USER SIK 0112.indd 16 12/21/11 2:36 PM
17
Digital Set-Top Box Connection
Coax Cable Connection
Connect & Power Up
1.Connectthe6-ft.coaxcablefromyourcablewalloutlettotheCable In/RF Inconnectiononthebackof
yourDigitalSet-TopBox.
2.Connectthe3-ft.coaxcablefromtheTo TV connectiononthebackofyourDigitalSet-TopBoxtotheCable
In/RF InconnectiononthebackofyourTV.
Is your connection different? InformationforalternateconnectionsisavailableinthissectionofyourUserGuide.
3.PlugthepowercordintothebackofyourDigitalSet-TopBox,thenintoanelectricaloutlet.
4.TurnyourTVon.
5.Placethebatteriesintoyourremotecontrol.PressCableandthenPower.Don’tworryifyoudon’tseea
pictureonyourTVrightaway,asyou’llhavefullaccesstoXFINITYTVafteryourserviceisactivated.
6.Toprogramyourremote,locatethebookletthatcamewithyourremotecontrolandfollowtheinstructions.
Youcandothisnoworlater.
7. Do you have other kits to set up?Ifso,dothatnow.Ifnot,gotopage20toactivateyourservice.
Power
Back of Digital Set-Top Box
Back of TVCable Wall Outlet Electrical Outlet
Power CordCoax Cable Coax Cable
To TV
Cable In/RF In
1 2 3
Cable In/RF In
MO VID USER SIK 0112.indd 17 12/21/11 2:36 PM
18
Digital Set-Top Box Connection
Component Video/Composite Audio Cable Connection
Power
Back of Digital Set-Top Box
Back of TVCable Wall Outlet Electrical Outlet
Power Cord
Component
Video/Composite
Audio Cables
Coax Cable
Output
Input
YPb Pr
YPb Pr
L R
LR
Cable In/RF In
Cable Wall Outlet Electrical Outlet
Power CordComposite CableCoax Cable
Input
Back of TV
Video
Audio
L
R
Power
Back of Digital Set-Top Box
OutputCable In/RF In
Video
Audio
L
R
Composite Cable Connection
MO VID USER SIK 0112.indd 18 12/21/11 2:36 PM
19
Alternate Connection Using a Splitter
1.Unplugallofyourdevicesfromtheelectricaloutlet.
2.Locatethecoaxcablecomingfromyourcablewalloutletanddisconnectitfromthebackofyourexisting
device.
3.Connectthecoaxcablefromyourcablewalloutlettothesingle-connectorsideofthetwo-waysplitter.
4.Connectoneendofthe3-ft.coaxcabletooneportonthedouble-connectorsideofthesplitter,andconnect
theotherendtotheCable In/RF Inconnectiononthebackofyourexistingdevice.
5.Connectoneendofthe20-ft.coaxcabletotheotherportonthedouble-connectorsideofthesplitter,and
connecttheotherendtotheCable In/RF In connectiononthebackofyournewdevice.
6.Makesureallconnectionsaresecure.
7. Plugallofyourdevicesintoanelectricaloutlet.
Cable Wall Outlet
Coax Cable
Cable In/RF In
Existing Device
New Device
Splitter*
Coax Cable
Coax Cable
Cable In/RF In
3
4
5
Digital Set-Top Box Connection
*Splitter not included in Self-Installation Kit.
MO VID USER SIK 0112.indd 19 12/21/11 2:36 PM
XXXXXXXXXX XXXXXXXXXX
20
Activate
Do you have other kits to set up?Ifso,dothatnowandthenbeginactivation.
1.HaveyourActivationInformationonhand.YoucanndthisinyourredXFINITYfolder.
2.Goonlinetowww.comcast.com/activatetobeconnectedtotheXFINITYActivationWebpage.
3.Followtheinstructionsonthedisplayedscreens.
Or,ifyouwouldliketoactivateyournewXFINITYTV serviceusingyourphone,pleasecall1-888-270-6445.
Don’tforgettoprogramyourremotecontroltooperateyourTV’spowerandvolume.
Locatethebookletthatcamewithyourremotecontrolandfollowtheinstructions.
Digital Set-Top Box Activation
1 2
Activation
3
1 2
Activation
3
Activation
Information
© 2012 Comcast. All rights reserved. MOVIDUSERSIK0112
MO VID USER SIK 0112.indd 20 12/21/11 2:36 PM
Other manuals for XFINITY
15
Table of contents
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Comcast TV DIGITAL SET-TOP BOX User manual
