Comdial Scout II User manual

Scout II User’s Guide
(for FX, DXP, DXP Plus Systems)

GCA70-380 Jun ‘02 ii
Scout II
User’s Guide
(for FX, DXP, DXP Plus Systems)
Scout II is a trademark of Comdial Corporation. All other product names
are trademarks of their respected owners.
First Edition
June, 2002
Printed in the USA
Copyright © 2002 Comdial Corporation
All rights reserved. Unauthorized use of this
document is prohibited.
Comdial Corporation
106 Cattleman Road, Sarasota, FL 34232
[phone] or [phone]
-Notice-
Comdial reserves the right to make any
changes and improvements in the product
described in this document at any time and
without prior notice.

GCA70-380 Jun ‘02 iii
This Scout II User’s Guide is applicable for the following system models.
For an optional headset or other accessories available for use with your
Scout II Digital Wireless Telephone, please contact your local dealer.
Product Required Software Version
FX II Supported in all software versions
FXS/FXT Supported in all software versions
DXP/DXP Plus 8A or later

iv GCA70-380 Jun ‘02
Document Revision History
Date Affected Pages Change
June 2002 i-108 Original Release

Jun ‘02 Comdial v
Scout II User’s Guide
TABLE OF CONTENTS
USING THIS GUIDE .............................................................1
1. INTRODUCING THE SCOUT II DIGITAL WIRELESS
TELEPHONE
1.1 Knowing your Digital Wireless Telephone........................3
1.1.1 Reviewing Important Safety Instructions ...................5
1.1.2 Reviewing The Technical Specifications..................11
1.2 Knowing your Telephone’s Functions ..............................12
1.2.1 Knowing The Handset .............................................12
1.2.2 Knowing the Base Unit ............................................15
1.2.3 Knowing the Charging Stand ...................................15
1.3 Using your Scout II Handset............................................16
1.3.1 Making a Call............................................................16
1.3.2 Answering a Call ....................................................18
1.3.3 Interpreting the Low Battery Indication ..................19
2. INSTALLING SCOUT II
2.1 Selecting the Installation Location ..................................22
2.2 Connecting to the Station Jack ........................................23
2.3 Applying Power to the Base Unit and Charging Station ..24
2.4 Wall Mounting the Base and Charger Units .....................26
2.4.1 Mounting Base Unit Using Standard Wall Plate......26
2.4.2 Mounting Base Unit Directly on Wall ......................27
2.4.3 Mounting Charging Unit on Wall .............................30
2.5 Installing the Battery Pack................................................33

Contents
vi Comdial Jun ‘02
2.6 Charging the Handset’s Battery Pack ...............................35
2.7 Charging Spare Battery Packs ..........................................37
2.8 Cleaning the Battery and Charging Unit Contacts ...........38
2.9 Attaching the Belt Clip to the Handset .............................39
2.10Testing the Coverage Range .............................................41
3. MAKING CALLS
3.1 Dialing Automatically ......................................................44
3.2 Dialing Manually..............................................................45
3.3 Redialing a Previously Dialed Number ..........................46
3.4 Using Line Groups............................................................46
3.5 Waiting for a Line (Queuing)............................................47
3.6 Making Intercom Calls .....................................................48
3.7 Camping on at a Busy Station and Waiting for an
Automatic Callback ........................................................49
3.8 Camping on at a Busy Station and Waiting for an Answer
(Call Waiting)...................................................................50
3.9 Overriding a Call or a Do Not Disturb Condition at
Another Telephone (Executive Override) ........................51
3.10 Making a Subdued Off-Hook Voice Announcement
(SOHVA)..........................................................................52

Jun ‘02 Comdial vii
Scout II User’s Guide
4. ANSWERING CALLS
4.1 Answering Outside and Intercom Calls............................54
4.2 Answering Calls at Monitored Stations............................54
4.3 Answering Night Transferred Calls..................................55
4.4 Making a Call Pick-Up .....................................................56
4.5 Responding to a Subdued Off-Hook Voice
Announcement .................................................................57
5. TRANSFERRING CALLS
5.1 Transferring Screened and Unscreened Calls...................59
5.2 Making a Hot Transfer......................................................60
6. PLACING CALLS ON HOLD
6.1 Holding Calls ....................................................................63
6.2 Handling Hold Recalls......................................................65
6.3 Parking Calls.....................................................................66
6.4 Handling Park Recalls ......................................................66
7. CONFERENCING CALLS
7.1 Setting Up a Conference Call ...........................................69
8. USING THE OTHER TELEPHONE FEATURES
8.1 Blocking Voice Announced Calls.....................................72
8.2 Displaying Status of Busy Lines and Stations..................73
8.3 Displaying Button Functions (Button Query) ..................73
8.4 Entering Account Codes ...................................................74
8.5 Entering Authorization Codes ..........................................75

Contents
viii Comdial Jun ‘02
8.6 Forwarding Calls ..............................................................76
8.7 Making a Call Non-Private (Privacy Release)..................77
8.8 Monitoring a Conversation Between Two Telephones
(Service Observing) .........................................................78
8.9 Muting Your Telephone ....................................................78
8.10 Sending a Paging Announcement....................................79
8.11 Setting a Do Not Disturb Condition at Your Telephone .80
8.12 Setting the Volume Controls...........................................81
8.12.1 Adjusting the Handset Volume During a Call..........82
8.12.2 Adjusting the Handset Ringer Tone and Volume
in Standby Mode ..................................................83
8.13 Switching the Dialing Mode between Pulse and Tone ...85
8.14 Using the Tracker Paging System....................................85
8.15 Using Your Digital Wireless Telephone with a DSS/BLF
Console ...........................................................................87
9. SENDING AND RECEIVING NON-VERBAL
MESSAGES
9.1 Lighting the Message-Waiting Light ................................89
9.2 Sending LCD Messages....................................................90
9.3 Sending Response Messages ............................................93
10. PROGRAMMING YOUR TELEPHONE
10.1 Programming for Speed Dialing ......................................95
10.2 Programming Outside Numbers as Speed Dials..............97
10.3 Programming DSS Numbers ...........................................98

Jun ‘02 Comdial ix
Scout II User’s Guide
10.4 Programming the Feature Codes......................................99
10.5 Programming the Response Message Button ................100
11. TROUBLESHOOTING YOUR TELEPHONE
11.1 Interpreting the Trouble Symptoms...............................101
11.2 Performing a Power Reset .............................................103
INDEX ..................................................................................105

Contents
x Comdial Jun ‘02
This Page Intentionally Left Blank

Scout II User’s Guide
Jun ‘02 Comdial 1
Using This Guide
This comprehensive user’s guide describes your digital wireless tele-
phone and tells you how to use it.
To assist you in installing the digital wireless telephone and its acces-
sories, refer to the information in the following chapter.
Chapter 2, Installing Scout II
The operation chapters define often-used features and provide
instructions for their use:
Chapter 3, Making Calls
Chapter 4, Answering Calls
Chapter 6, Placing Calls On Hold
Chapter 5, Transferring Calls
Chapter 7, Conferencing Calls
The special-purpose features of the telephone are grouped into the
following chapter.
Chapter 8, Using The Other Telephone Features
Your telephone provides several non-verbal ways to communicate
using lights and indicators. The descriptions of these methods are
provided in the following chapter.
Chapter 9, Sending And Receiving Non-Verbal Messages
You can program many of the buttons on your telephone to enhance
the unit’s versatility and usability. These programming instructions
are found in the following chapter.
Chapter 10, Programming Your Telephone
For your convenience, a troubleshooting chart is included in the fol-
lowing chapter.
Chapter 11, Troubleshooting Your Telephone

Using This Guide
2 Comdial Jun ‘02
This Page Intentionally Left Blank

Scout II User’s Guide
Jun ‘02 Comdial 3
1. INTRODUCING THE SCOUT II
DIGITAL WIRELESS
TELEPHONE
The sections in this introductory chapter help you become familiar
with your telephone’s controls and indicators. The sections are titled
as follows.
Section 1.1, Knowing your Digital Wireless Telephone
Section 1.2, Knowing your Telephone’s Functions
Section 1.3, Using your Scout II Handset
1.1 Knowing your Digital Wireless
Telephone
Your digital wireless telephone consists of the following items:
• a base unit that is connected to a digital station port on your
telephone system,
• a wireless handset that gives you the freedom to use your
telephone as you move around your work area,
• two AC adapters that power your base unit and charging stand,
• a rechargeable battery pack that powers the wireless handset,
• a battery charging stand, and
• a wireless handset belt clip.

Introducing The SCOUT II Digital Wireless Telephone
4 Comdial Jun ‘02
Because the handset is wireless, you are not confined to your desk or
wherever you have located the base unit. This freedom allows you to
carry on a telephone conversation and still be free to do other things.
If you should wander out of range while on a call, you will lose voice
contact with your party but your handset will keep its display and
status lights active for approximately 20 seconds. During this 20
second time period, you can step back in range and resume your con-
versation. After this approximate 20 second time period, the
handset’s display shows NO SERVICE, the handset sounds three tone
bursts, and the telephone drops the call.
Your digital wireless telephone is easy to use and provides you with
ready access to many useful communications features.
CAUTION
Your digital wireless telephone contains
special purpose circuitry that allows it to
interface directly to a digital communications system. Because
of this special design, do not connect your digital wireless tele-
phone to a telephone company central office jack that is
designed for industry-standard telephones.

Scout II User’s Guide
Jun ‘02 Comdial 5
1.1.1 REVIEWING IMPORTANT SAFETY
INSTRUCTIONS
Since your digital wireless telephone has both an AC power supply
and batteries, you should read and understand the following important
safety instructions.
Before you read anything else, please observe the following.
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
1. Read and understand all instructions associated with this prod-
uct.
2. Follow all warnings and instructions marked on this product.
3. Unplug this product from the wall outlet before cleaning. Do
not use liquid cleaners or aerosol cleaners. Use a damp cloth
for cleaning.
4. Do not use this product near water (for example, near a bath
tub, wash bowl, kitchen sink, or laundry tub, in a wet basement,
or near a swimming pool).
5. Do not place this product on an unstable cart, stand, or table as
it could fall, causing serious damage to this product.
WARNING
Comdial Corporation DOES NOT represent
this unit to be waterproof. To reduce the
risk of fire, electrical shock, or damage to the unit,
DO NOT expose this unit to rain or moisture.

Introducing The SCOUT II Digital Wireless Telephone
6 Comdial Jun ‘02
6. Slots and openings in this product’s cabinet back or bottom are
provided for ventilation to protect this product from overheat-
ing. Do not block these openings by placing this product on a
bed, sofa, rug, or other similar surface. Never place this prod-
uct near or over a radiator or heat register. Do not place this
product in a built-in installation unless the installation is prop-
erly ventilated.
7. This product should be operated only from the type of power
source indicated on its marking label. If you are not sure of the
type of power supply to your home or office, consult your
dealer or the local power company.
8. Your product may be equipped with either a grounding-type
attachment plug or a polarized attachment plug.
The grounding-type attachment plug is a three-wire grounding
type that has a third pin for grounding purposes. It will only fit
into a grounding type power outlet. This is a safety feature. If
you are unable to insert the plug into the power outlets at your
location, contact an electrician to replace your obsolete outlets.
Do not defeat the safety purpose of the grounding-type attach-
ment plug.
The polarized attachment plug has one blade that is wider than
the other. This plug will only fit into the power outlet in one
way. This is a safety feature. If you are unable to fully insert
the plug into the power outlets at your location, try reversing
the plug orientation. If the plug still will not fit, contact an
electrician to replace your obsolete outlets. Do not defeat the
safety purpose of the polarized attachment plug.
9. Do not allow anything to rest on the power cord. Do not locate
this product where the cord will be abused by people walking or
moving equipment over it.
10. Do not overload wall outlets and extension cords as this can
result in the risk of fire or electric shock.

Scout II User’s Guide
Jun ‘02 Comdial 7
11. Never push objects of any kind through this product’s cabinet
slots as the objects may touch dangerous voltage points or short
out parts that could result in a risk of fire or electric shock.
Never spill liquid of any kind on this product or submerge it in
liquid.
12. To reduce the risk of electric shock, do not disassemble this
product. Take it to a qualified service technician when it
requires service or repair. Opening or removing this product’s
covers may expose you to dangerous voltages or other risks.
Incorrect reassembly can cause electric shock when this product
is subsequently used.
13. Unplug this product from the wall outlet, remove the batteries,
and take it to a qualified service technician if you encounter any
of the following conditions:
• when the power supply cord or plug is damaged or frayed,
• if someone has spilled liquid into this product,
• if this product has been exposed to rain or water,
• if this product does not operate normally by following the
operating instructions (when operating, adjust only those
controls that are covered in the operating instructions, as
improper adjustment of other controls may result in
damage and will often require extensive work by a
qualified service technician to restore this product to
normal operation),
• if someone has dropped this product and damaged the
cabinet,
• if this product exhibits a distinct change in performance.
14. Avoid using a telephone (other than a cordless type) during an
electrical storm as there may be a remote risk of electric shock
from lightning.

Introducing The SCOUT II Digital Wireless Telephone
8 Comdial Jun ‘02
15. Do not use a telephone to report a gas leak in the vicinity of
the leak.
1. Use only the appropriate type and size battery pack specified.
2. Do not dispose of the battery pack in a fire. The cell may
explode. Refer to the nickel-cadmium battery disposal informa-
tion, detailed on the battery pack and shown in the following
box, for disposal instructions.
3. Do not mutilate the battery pack. Released electrolyte is corro-
sive and may cause damage to eyes or skin. It may be toxic if
swallowed.
4. Exercise care in handling the battery pack in order not to short
it with conducting materials such as rings, bracelets, and keys.
The battery or conductor may over-heat and cause burns.
5. Charge the battery pack only in accordance with the instruc-
tions and limitations specified.
6. Observe proper polarity orientation between the battery pack
and battery charger.
WARNING
To reduce the risk of fire or injury to
persons by the battery, read and follow
these instructions.

Scout II User’s Guide
Jun ‘02 Comdial 9
SAVE THESE INSTRUCTIONS
WARNING
The Scout II digital wireless telephone
contains a rechargeable Nickel-Cadmium
Battery.
• Cadmium is a chemical known to the state of
California to cause cancer.
• The rechargeable nickel-cadmium battery contained
in this digital wireless telephone may explode if
disposed in a fire.
• Do not short circuit the battery pack.
• Do not charge the nickel-cadmium battery used in
this digital wireless telephone in any charger other
than the one supplied in the charging stand.
• Using another charger may damage the battery pack
or cause it to explode.
• Dispose of rechargeable nickel-cadmium batteries
properly.
Contact local authorities for information concerning recla-
mation and disposal of rechargeable nickel-cadmium bat-
teries. Read and heed any notices and disposal details
printed on or attached to the battery’s case.

Introducing The SCOUT II Digital Wireless Telephone
10 Comdial Jun ‘02
WARNING
RECHARGEABLE NICKEL-CADMIUM
BATTERIES MUST BE RECYCLED OR
DISPOSED OF PROPERLY.
• Residents of Minnesota should contact 1-800-225-
PRBA for information concerning reclamation and
disposal of rechargeable Nickel-Cadmium batteries.
• Residents outside of Minnesota should contact their
local authorities for information concerning
reclamation and disposal of rechargeable Nickel-
Cadmium batteries.