Comdial DigiTech 7700S Series User manual

DXP
Digital Communications System
System User’s Guide
For DigiTech Telephones
IICOMDlAi

This user’s guide is applicable for the
following telephone models:
77OOS-** Rev A through H
7714S-** Rev A through H
7714X-** Rev A through H

Table Of Contents
TableOf Contents
Using This Guide .................................. 1
Knowing Your Telephone............................ 2
Understanding What The Lights Mean ................ 4
Using Your Speakerphone
........................... 6
Using Your TelephoneTo Answer Calls ................ 8
AnsweringOutsideCalls .......................... 8
AnsweringIntercom Calls ......................... 8
AnsweringCalls At Monitored Stations ............. 10
AnsweringNight TransferredCalls .................. 11
Making A CallPick-Up .......................... 12
RespondingTo A SecureOff-Hook
VoiceAnnouncement............................ 14
Using Your TelephoneTo Make Calls ................. 16
DialingManually.. ............................. 16
Dialing Automatically ........................... 16
Redialing ..................................... 18
Using Line Groups.............................. 20
Waiting For A Line (Automatic Camp-On) 22...........
Making IntercomCalls .......................... 24
CampingOnTo AnotherTelephone
And Waiting For An Automatic Callback .......... 26
CampingOnTo AnotherTelephone
And Waiting For An Answer(Call Waiting) ........ 26
OverridingA Call ............................... 28
Making A SecureOff-Hook VoiceAnnouncement
..... 30
Using Your TelephoneTo PlaceCalls On Hold ......... 32
Using Your TelephoneTo Transfer Calls .............. 34
Using Your TelephoneFor ConferenceCalls ........... 36
Using The Other TelephoneFeatures ................. 38
Adjusting The Display Contrast ................... 38
Blocking VoiceAnnounceCalls ................... 39
EnteringAccount Codes ......................... 40
ForwardingCalls ............................... 42
Making A Call Non-Private ....................... .44
Continued on next page...

Table Of Contents
Table Of Contents - continued
Momtoring A ConversationBetweenTwo Telephones. . 46
Muting YourTelephone.......................... 47
SendingA PagingAnnouncement.................. 48
SettingA Do Not DisturbConditionAt YourTelephone 50
. SettingYourPersonalRingingTones ............... 51
Switching The Dialing Mode BetweenPulseAnd Tone . 52
Using BackgroundMusic ........................ 53
SendingAnd Receiving Non-Verbal Messages ......... 54
MessageWaitingLight .......................... 54
LCD Messaging ................................ 56
MessageDeposit ............................... 58
ProgrammingYourTelephone
...................... 60
ProgrammingForSpeedDialing ................... 60
StoringDSSNumbers ........................... 62
StoringPersonalSpeedDial Numbers .............. 64
StoringThe ResponseMessageButton .............. 66
Understanding The LCD Displays ................... 68
Using Your Quick ReferenceGuide .................. 72
Glossary Of Terms ................................ 73
Index ............................................ 77
iV

Usina This Guide
Using This Guide
To help youuseyour telephoneto its fullest capacity,this comprehen-
sive userguidedescribesyourtelephoneandtells youhow to useit.
The introductorysectionshelpyoubecomefamiliar with thecontrols
andindicatorsonyour telephone.They aretitled asfollows:
l Knowing Your Telephone
l UnderstandingWhatTheLights Mean
l UsingYour Speakerphone
The operationsectionsdefineoften-usedfeaturesandprovideinstruc-
tions for their use. Thesesectionsandtheir contentsarearrangedwith
themore frequentlyuseditemsprovidedbeforethoselessoftenused.
The titles of thesesectionsareasfollows:
l UsingYour TelephoneTo AnswerCalls
l UsingYour TelephoneTo Make Calls
l Using Your TelephoneTo PlaceCalls OnHold
l Using Your TelephoneTo TransferCallsTo AnotherTelephone
l Using Your TelephoneFor ConferencingTelephonesTogether
The specialpurposefeaturesof thetelephonearegroupedalphabetical-
ly into dnesection:
l Using The OtherTelephoneFeatures
Your telephoneprovidesseveralnon-verbalwaysto communicate
usinglights andindicators. The descriptionsof thesemethodsare
providedin aseparatesectionandarearrangedwith themore frequent-
ly usedmethodsprovidedbeforethoseusedlessoften. This sectionis
titled
l SendingAnd ReceivingNon-VerbalMessages
You canprogrammanyof thebuttonsonyour telephoneto enhancethe
unit’s versatility andusability. Theseprogramminginstructionsarear-
rangedalphabeticallyin thesectiontitled
l ProgrammingYourTelephone
For yourconvenience,adisplaysummary,aquick reference&de, a .
glossaryof terms,andanalphabeticalindexareincludedin thebackof
this guide.

Knowing Your TeleM?one
Krzowing Your Telephone
TheDigiTech telephonesusedwith theDXP digital communications
systemprovidemanyversatilefeaturesfor your use. Thesefeaturesare
explainedin termsof whattheyallow you to do.
l Alphanumeric Display (Liquid Crystal Display - LCD)
- Displaystime, day,anddatewhentelephoneis idle
- Keepsyouapprisedof thestatusof yourtelephone
- Providesprogrammingprompts
- Showscalledandcallingparties,etc.
l HeadsetJack
- Allows you to useyourtelephoneprivately andhandsfree
- Improvesoperatingefficiency in high-call-volumelocations
l Hold Button
- Placesaline onhold
- Storespausesin numbersequenceswhile programming
- S’crollsthroughheldcallsonLCD speakerphonedisplay
l Intercom Button (ITCM)
- Selectsyourpersonalintercomline (yourtelephonemayincludeother
intercombuttonsthatselectadditionalintercomlines)
- Initiatesmanyof thefeaturesof thetelephone
l MessageWaiting Light (locatedaboveHOLD button)
- Tells you thatamessageawaitsyourpick up
l Mute Button
- Keepsthepersonontheline from hearingyour conversation
l Microphone Opening
- Allows handsfreespeakerphoneoperation (speak clearly toward
microphoneopening)
l Programmable Buttons
- Allow youto storenumbersfor personalspeeddialing
- Allow youto storetelephoneextensionnumbersfor Direct Station
Selection(DSS)
- Indicatewhich linesareeitherin useoronhold (redlight)
l Ringer Volume Control (LO, HI, OFF)
- Lets youvary theloudnessof theringerfrom low to high tooff
2

Knowing Your Telephone
l Speaker
- Soundsdistantparty’svoice
- Soundsringing andcall progresstones
l SpeakerButton (SPKR)
- Turnsyour speakeronor off
- Disconnectsacall whenyourhandsetis on-hook
- Endsor cancelsprogramming
l TAP Button (mustbepreprogrammedfor eitherfunction)
- Recallsdial toneor activateshostsystemfeaturesby generating
ahookflashsignal
- Displaystime andcostof last call whenLCD speakerphoneis idle
- Reconnectsto heldor transferredcall
l Transfer/Conference Button (TRANSICONF)
- Transferscalls
- Setsup conferencecalls
l Volume Control
- Adjuststhevolume of thespeaker
Dual Une Alphanumeric Display Rlnger
/ Volume
\ e-_-d Control
MUTE
Bution
Speaker
q
Button
(SPKR) Hold
Button
-Programmable
BUttOllS
-Volume
Control
-Keypad
Buttons
- Intercom
Button
’ Programmable ,
BUttOnS
77OW- LCD Speakerphone

Understanding What The Lights Mean
UFderstandingWhattheLights Mean
The lights onyourtelephonelet youknow thestatusof lines, features,
andintercom.
Light Indications
Location Indication
Next to a Direct Station Steadyred = stationis in use.
Select(DSS)/BusyLamp Flashing red = stationis receivinga
Field (BLF) button Cdl.
Next to a line button Steadyred = anotherstationis using
this line.
Flashing red = acall is coming in on
this line.
Faster flashing red = the call hasbeen
placedonholdby anotherstation.
Next to a fixed feature or Steadyred = thefeatureis on.
programmed feature button Steadyoff = thefeatureis off.
Next to an intercom button Steadyred with a quick flash = you
areusingyour intercom.
Fast flashing red = autoredialis in use.
Steadyflashing red = anLCD message
is seton yourtelephone.
Above the HOLD button Flashing = messageawaitspick up.
Fast flashing red = call onhold.
Next to the SPKR button Steadyred = speakeris on orback-
groundmusic is onif telephoneis idle.
Rapid flashing red = mutefeatureis ac
tive.

Understanding What the Lights Mean
- * Loudspeaker
Ught
* Mute Light
‘Lights for
Programmable
Buttons
- DSSIBLF
c3El000~
Intercom
Ught
Typical DigiTech Telephone
(7714X-** shown)

Using Your Speakerphone
using YqurSpeakerphone
A speakerphonegivesyouthefreedomto useyourtelephonewithout
lifting thehandset.After initial contactis made,you cancarryon a
telephoneconversationandstill befreeto dootherthings.Whenever
theinstructions“Lift thehandsetto talk” appearin this guide,theymay
beignoredif youhaveaspeakerphone.
During thecourseof aconversationyou canalwaysswitch from the
speakerphonetothehandsetfor privacy.To dothis,just lift thehandset
andtalk. To returnto speakerphoneuse,presstheSPKR buttonand
hangupthehandset.
To manuallyplaceacall using yourspeakerphone,
l pressaline buttonor anintercombutton,
l dial thenumber,
l talk towardyourspeakerphonewhencalledpartyanswers.
To autodialusingyour speakerphone,
l pressprogrammedspeeddial button,
l talk towardthetelephonewhenyourparty answers.
To answeracall with yourspeakerphone,
l presstheline buttonor intercombutton(theonewith theflashing
light),
l talk towardyour speakerphone.
NOTE: Your telephone may be equipped with a feature called ringing line
preference. With this feature, you merely press SPKU to answer a ringing
line instead of pressing a line button first.
To block transmissionof yourvoice to thedistantparty (mute)while on
acall,
l pressMUTE button,
To returnto thedistantparty,
l pressMUTE button.
To endacall with your speakerphone,
l pressSPKR.

Using Your Speakerphone
/Telephone
Speaker
,Volume
Control
/SPKR
Button
Speak Toward y
Microphone Opening
7

Using Your Telephone To Answer Calls
Answering OutsideCalls
A call thatringson anoutsideline soundslong singletoneburstsand
lights theline statuslight. The light flashesredfor anyringing line.
Whenyouhearoutsideringing (long singletonebursts)andobservea
flashinglight, answerthecall asfollows:
l pressbuttonof ringingline (theonewith theflashinglight),
l lift handsetto talk.
NOTE: Yourtelephonemaybe equippedwith afeature calledringing line
preference. Withthisfeature, youmerelylift the ha&et to mer a ring-
ing line instead of pressing a line button fist.
AItsweringIntercom Calls
An intercomcall is madefrom onesystemtelephoneto another.An in-
tercompartycancall youthroughyourtelephonespeakeror ring your
telephoneif theydesire(intercomringing soundstwo shorttone
bursts). Voicecalls canbeblocked. Seethediscussion titled BZocking
Voice Announced Calls for detailsif youwish to activatethis feature.
Whenyou heara shorttoneburstfollowed by acaller’svoice,
l speaktowardthetelephoneto answerthecaller.Lift handsetif
privacy is desired.
Whenyou hearintercomringing (two shortring bursts),
l lift handset.
To answeracall thatis ringingon agroupintercomnumber,
l hearringing andnoticeflashinggroupintercombutton,
l pressgroupintercombutton,
q
a press ANSWER buttonif onehasbeenprogrammedfor your
telephone,
l begintalking whenonaspeakerphoneorlift handsetwhen
answeringfrom amonitor telephone.
8

Using Your Telephone To Answer Calls
Note: If your telephone is arranged to automatically answer a ring when you lift
the ha&set, you ah not need to press the group intercom button. Also, if
the programmer has not arrangedfor your telephone to answer group in-
tercom calLr, you will not be able to do so.
Proarammable <
Butffns (May
include installer-\
programmed
Answer button)
A
A
Typic:al Line/
Status Light /
Typical
Line Button
J
/ /
/ \ AW71
-Intercom
Button
._.-.-
L Speak Toward
Microphone
Opening to Answer
Intercom Call
9

Using Your Telephone To Answer Calls
Answering CallsAt Monitored Stations
Your telephone may have the personal intercom number of another telephone
appearing at a button location. You can use the light associated with this but-
ton to monitor the status of that telephone and you can press the button to
make a call to it if you wish. The associated light is known asthe busy lamp
field, or BLF light, and the button is known as the direct station select, or
DSS button.
If the installer/programmer arranged for your telephone to have the station
monitoring feature, the BLF light shows activity status at the monitored
telephone. Also, your telephone may include a DSS STATUS button. If it
does, you can use it to switch from monitoring all telephone activity to just
monitoring its personal intercom activity.
To monitor another telephone,
l observe the BLF light indications next to the personal intercom ap-
pearance (DSS) button:
Off = idle
Flashing = ringing
Fast Flashing = on hold
On =busy
NOTE: If you do not have the station monitoring feature, the BLF light
showsjust thefollowing information: Ofi= idle, On = busy.
To call an idle monitored station or to answer one that is ringing,
l
note the BLF light condition,
l press assigned DSS button,
l lift the handset to talk.
NOTE: If youplace thiscall on
hoki or ifyou tran$er
it to another telephone,
the BLP light turm o#
Youcan retrievethe call
bypressingTAP.
include installer-
IO

Using Your Telephone To Answer Calls
Answering Night Transferred Calls
The attendantcanplacethesystemin thenight transfer(of ringing)
modeof operation. In thismode,theonly telephonesthatringon in-
coming calls arethosethatareinstaller-programmedto do so.
Additionally, thesystemcanbeinstaller-programmedinto night answer
zones(upto four) with aloud bell associatedwith eachzone. The loud
bell soundswhenthenighttransferof ringing featuredirectsincoming
calls to its zone.
If your telephonerings,
l pressline buttonwith flashinglight,
l lift handsetto talk.
Whenyouhearaloud bell ringing anywherein thesystem,
l pressITCM or anyotherassignedintercombutton,
l dial 65through68to selectringing zone(1 -4) thatthebell is in,
q
l dial 69 to answeranyringing zone,
l lift handsetto talk.
v ‘ITCM
Ah212
Button
17

Using Your Telephone ToAnswer Calls
flaking 4 Call Pick-Up
Often,telephonesarearrangedtogetherin ausergroupby thesystem
installer. Whenyour telephoneis soarranged,you cananswercalls
thatareringing atotherstationswithin yourparticulargroup. Also,
you canansweracall thatis ringing atanytelephonein thesystemif
you know thattelephone’sextensionnumber.
To answeracall thatis ringingwithin your group,
l lift handset,
l pressITCM or anyotherassignedintercombutton,
l dial#4.
To answeracall thatis ringingat anytelephonein thesystem,
l lift handset,
l pressITCM or anyotherassignedintercombutton,
l dial% 4,
l ‘dial extensionnumberof ringingtelephone.
12

Using Your Telephone To Answer Calls
4
/ *

Using Your Telephone To Answer Calls
Responding To A Secure Off-Hook
VoiceAnizouncement
Your telephonemay bearrangedby your systeminstallerto receivea
SecureOff-Hook VoiceAnnouncement(SOHVA) while you arebusy
on anothercall.
The SOHVA announcementconsistsof severalshorttoneburstsand
then anannouncementthatyouhearin yourhandsetreceiver.Thedis-
tantpartyyou arecurrentlytalking to cannotheartheannouncement
madeby theSOHVA callersinceit is deliveredto yourearthroughthe
handsetreceiver.
You canrespondto aSOHVA call in oneof two ways.
l Verbally: Pressandhold downMUTE buttonandreply by
speakinginto thehandset.Your distantpartycannothearyour
responsewhile youhold theMUTE buttondown. Releasethe
MUTE buttonto continuespeakingto thedistantparty.
l Non-verbally (ResponseMessaging): If theannouncingstation
hasanLCD speakerphone,you cansendanattendant-
programmedLCD message(responsemessage)to it. To dothis,
pressyourpreprogrammedMESSAGE RESPONSE button.
(Referto thesectionof this guidetitled, Programming Your
Telephone for instructionsonhow to programtheMESSAGE
RESPONSE button.)The responsemessageappearsin thedis-
playof thetelephonethatmadetheSOHVA announcement.After
themessageappears,thattelephoneis automaticallydisconnected
from yourtelephone.
You cansendadifferentattendant-programmedLCD messageif you
areusinganLCD speakerphonethatprovidesaUNIVERSAL MES-
SAGE button. To usethis buttonto respondto aSOHVA call, proceed
asfollows:
l pressUNIVERSAL MESSAGE buttonrepeatedlyuntil the
desiredresponsemessageappearsin your telephonedisplay, ,
l press#to sendthatmessage. ‘;
,
Note: For more information, refer to the discussion firled “Uessage Deposit.”
14

Using Your Telephone To Answer Calls
Handset
Off-Hook
00 00
00 00
00 00
00 00
00 00
00 00
00 00
Programmable Buttons
(May include pre-
programmed message
AW21
15

Using Your Telephone to Make Calls
Dialing Manually
Youcanpressaline buttonto selectaline andusethekeypadto dial a
numberoverthatline. If yourtelephonehasbeengivenaprime line
featurewhenit wasinstalled,it will automaticallyselecttheline for
youto usewhenyoulift thehandset.
If you wish to preventotherusersfrom accessingthelines andfeatures
of your telephone,youmay do soby pressingtheinstaller-programmed
LOCK buttonanddialing anauthorizationcode.
To manuallydial anoutsidenumberfrom thekeypad,
l pressline buttonto selectline (remember,selectingaline is not
necessaryif aprime line hasbeenassignedto your telephoneand
if youlift thehandsetto beginthecall),
l listenfor dial tone,
l dialnumber,
l lift handsetto talk (if not alreadylifted).
Dialing Automatically Using
StoredSpeedDial Numbers
Automatic dialing (commonly referredto asspeeddialing) uses
programmablebuttonsor keypadbuttonsatwhich you or thesystemat-
tendanthaspreviously storednumbers.If yourtelephoneincludesan
installer-programmedSHIFT button,youwill alsohaveaccessto a
secondlevelof personalspeeddial numbersstoredattheprogram-
mablebuttonlocations, Actual buttonprogrammingis discussedin a
separatesectionof thisuser’sguidetitled ProgrummingYour
Telephone.Referto it whenyou arereadyto storenumbersfor per-
sonalspeeddialing.
Therearetwo typesof speeddial numbersavailablefor your useasfol-
lows: (1)numbersthatyoustorefor yourown use(personalspeeddial
numbers),and (2)numbersthatarestoredby thesystemattendantfor
everyone’suse(systemspeeddial numbers).A line choiceis usually
storedaspartof anynumberthatis to bedialedoveranoutsideline;
therefore,line selectionis automaticwhenspeeddialing thesestored
numbers.
To dial apersonalspeeddial numberwhile on-hook,
76