Comdial Impact SCS 8212S Series User manual

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DXP, DXP Plus, and FX Series
Digital Communications System
MUTESHIFT
SPEAKER
INTERCOM
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PRS
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SPEAKER
MESSAGE
TRNS/CONF
HOLD
MUTE
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Non-LCD Station User’s Guide
MUTE
SHIFT
SPEAKER
INTERCOM
TRNS/CNF
TAPHOLD
OPER
TUVPRS WXY
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CERTIFIED
ISO 9001
Accredited by the Dutch Council
for Accreditation for certification
and registration activities.
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Comdial's Quality Management System Is
Certified To The ISO 9001 Standard.
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ANSI-RAB
This user’s applies to the following system and telephone
models:
System Models:
•DXP systems with software 12A and later.
•DXP Plus systems with software 12A and later.
•FX Series with software 12A and later.
Telephone Models:
•Impact 8124S-** Rev. A and later.
•Impact 8112S-** Rev. A and later.
•Impact 8112N-** Rev. A and later.
•Impact SCS 8212S-** Rev. A and later.
•Impact SCS 8212N-** Rev. A and later.
If you need more information, consult the Speakerphone
Reference Manual.
Contact your Comdial dealer for updates of this as well as
other Comdial publications.
Comdial strives to design the features in our communications systems to
be fully interactive with one another. However, this is not always possible,
as the combinations of accessories and features are too varied and extensive
to insure total feature compatibility. Accordingly, some features identified
in this publication will not operate if some other feature is activated.
Comdial disclaims all liability relating to feature non-compatibility or
associated in any way with problems which may be encountered by
incompatible features. Notwithstanding anything contained in this
publication to the contrary, Comdial makes no representation herein as to
the compatibility of features.



2/12/97
* Tri-Level Compression
is a registered trademark
of ACS Wireless, Inc.

Contents
1Introducing The Telephone ........................... 1–1
1.1 UsingThisGuide ............................... 1–1
1.2 Overview...................................... 1–2
1.3 Using Your Speakerphone......................... 1–3
1.4 Knowing Your Telephone’s Functions ............... 1–7
1.5 UnderstandingWhatTheLightsMean............... 1–9
1.6 AdjustingTheTelephonePedestal................. 1–11
2AnsweringCalls..................................... 2–1
2.1 AnsweringOutsideCalls ......................... 2–1
2.2 AnsweringIntercomCalls ........................ 2–1
2.3 Answering Subdued Off-Hook
VoiceAnnouncement(SOHVA)Calls............... 2–2
3MakingCalls....................................... 3–1
3.1 MakingCalls................................... 3–1
3.2 DialingAutomatically............................ 3–1
3.3 DialingManually ............................... 3–3
3.4 RedialingAPreviouslyDialedNumber.............. 3–3
3.5 UsingLineGroups.............................. 3–5
3.6 WaitingForALine(Queuing)..................... 3–6
3.7 MakingIntercomCalls........................... 3–6
3.8 CampingOnAtABusyStation
AndWaitingForAnAutomaticCallback............. 3–8
3.9 Camping On At An Idle Station And
WaitingForAnAutomaticCallback................. 3–9
3.10 Camping On At A Busy Station And
WaitingForAnAnswer(CallWaiting).............. 3–10
3.11 Making A Subdued Off-Hook
Voice Announcement (SOHVA) ................... 3–11
4PlacingCallsOnHold................................ 4–1
4.1 HoldingCalls................................... 4–1
4.2 ParkingCalls................................... 4–3
GCA70–313 Contents
Contents – 1

5TransferringCalls................................... 5–1
5.1 TransferringCalls—Screened...................... 5–1
5.2 TransferringCalls—Unscreened ................... 5–2
5.3 MakingAHotTransfer........................... 5–3
6ConferencingCalls.................................. 6–1
6.1 ConferencingTelephonesTogether.................. 6–1
7Using The Other Telephone Features................... 7–1
7.1 Blocking Voice-Announce Calls.................... 7–1
7.2 DivertingIncomingCallsToAnotherStation ......... 7–2
7.3 ForwardingCalls................................ 7–3
7.3 Listening To A Call Over
The Telephone Speaker (Group Listening)............ 7–4
7.4 Muting Your Telephone........................... 7–5
7.5 Setting A Do Not Disturb Condition At Your Station.... 7–6
7.6 SettingTheVolumeControl....................... 7–7
7.7 SettingYourPersonalRingingTones................ 7–8
7.8 Using Background Music ......................... 7–9
7.9 Using The IMIST Module........................ 7–10
8Sending And Receiving Non-Verbal Messages ........... 8–1
8.1 UsingTheMessagingFeature ..................... 8–1
8.2 LightingTheMessage-WaitingLight................ 8–2
8.3 SendingLCDMessages.......................... 8–3
9ProgrammingYourTelephone........................ 9–1
9.1 ProgrammingForSpeedDialing................... 9–1
9.2 StoringSpeedDialNumbers ...................... 9–2
9.3 StoringDSSNumbers............................ 9–3
9.4 StoringFeatureButtons .......................... 9–4
9.5 StoringTheResponseMessageButton.............. 9–6
1
0Operating Your Telephone With A DSS/BLF Console . . . 10–1
10.1 Operating Your Telephone With A DSS/BLF Console. . 10–1
Contents GCA70–313
2–Contents

11 Troubleshooting Your Telephone ..................... 11–1
Index .............................................Index–1
QuickReferenceGuide.....................QuickReference–1
GCA70–313 Contents
Contents – 3

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IntroducingTheTelephone
1.1 Using This Guide
This user’s guide describes your Comdial Impact telephone and tells you
how to use it. The sections in this introductory chapter help you become
familiar with your telephone’s controls and indicators. The remaining
sections are titled as follows:
1.2 Overview
1.3 Using Your Speakerphone
1.4 Knowing Your Telephone’s Functions
1.5 Understanding What The Lights Mean
The operation chapters define often-used features and provide
instructions for their use. These chapters are titled as follows:
2 Answering Calls
3MakingCalls
4 Placing Calls On Hold
5 Transferring Calls
6 Conferencing Calls
The special-purpose features of the telephone are grouped into one
chapter:
7 Using The Other Telephone Features
Your telephone provides several non-verbal way to communicate using
lights and indicators. The descriptions of these methods are provided in a
separate chapter titled:
8 Sending And Receiving Non-Verbal Messages
You can program many of the buttons on your telephone to enhance the
unit’s versatility and usability. These programming instructions are found
in the following chapter:
9 Programming Your Telephone
1
GCA70–313 Introducing The Telephone
Station User's Guide 1 – 1

For your convenience, a troubleshooting chart is provided in the
following chapter:
10 Troubleshooting Your Telephone
There is a quick reference chart in the following chapter:
AppendixA Quick Reference Guide
1.2 Overview
This user’s guide covers five different telephone models. The overall
operation of each of the telephones is very similar. There are, however,
several differences
•The 8112N and 8212N do not have speakerphone capability.
Therefore, you must lift the handset to perform any telephone
functions: making calls, answering calls, programming your
telephone, etc.
•The 8112N and 8212N cannot receive voice announce calls.
•The 8112N and 8212N cannot use the Group Listen feature.
•The 8112N and 8212N cannot use the Background Music feature.
•The 8112N does not have any LEDs beside its programmable
buttons and therefore does not provide any status indications for
these buttons.
•The 8112N does not have a mute key.
•The 8112N does not have a handset volume control.
•The IMIST module only works with the 8212S and 8212N
telephones.
•The 8124S and 8112S telephones have a rocker switch style volume
control instead of separate volume up and volume down buttons.
•Message waiting lights:
–On the 8124S and 8112S, the message waiting light is above the
HOLD button.
–On the 8112N, the message waiting light is above the dialpad.
–On the 8212S and 8212N there is a dedicated message button with
an associated light beside it.
•Only the 8212S and 8212N support the ICVOL handset with
independent volume control.
Introducing The Telephone GCA70–313
1 – 2 Station User's Guide

1.3 Using Your Speakerphone
On the speakerphone-equipped models, the microphone and loudspeaker
are farther away from you than when you use a handset. Both the signal
from the loudspeaker and the signal to the microphone must be
strengthened. When microphones and loudspeakers are close together
(such as in a speakerphone), additional amplification typically generates
a ringing sound (public address systems do this if the volume is too high
or the microphone is too close to a loudspeaker).
Your speakerphone’s sound-activated switches allow either the
microphone or the loudspeaker to be on at a given time. This means that
sounds travel in only one direction at a particular moment.
GCA70–313 Introducing The Telephone
Station User's Guide 1 – 3

Speakerphone User Guidelines
–Both parties cannot talk at the same time. You must wait for
silence out of your loudspeaker before talking. You must stop
talking to hear the other party.
–Background noise may prevent the sound-activated switches from
operating properly. Avoid placing the speakerphone where it will
detect sounds from typewriters, keyboards, printers, paging
systems, and other equipment.
–Speak slightly louder than normal and with a clear, authoritative
voice. For the microphone to best detect your voice, speak within
three feet of it and face the telephone.
–Raising the volume of the loudspeaker makes it easier for the
sound-activated switches in your telephone to select the distant
party’s voice. Lowering the volume of the loudspeaker makes it
easier for the switches to select your voice.
–Since the system takes several seconds to provide the best
switching, constant sound patterns—such as elongating your
words and playing externally-supplied music—may prevent the
sound-activated switches from operating properly.
–Place the telephone on a hard surface and away from table edges.
Do not place the telephone in corners or enclosures. Do not let
obstructions come between you and the microphone. Rooms with
hard, flat surfaces that reflect sound may affect the
sound-activated switches.
–If you are using a handset and the other party is using a
speakerphone, avoid breathing heavily into your microphone.
Avoid other sounds that may affect the distant telephone’s
sound-activated switches.
–In some situations, such as when either you or the distant party are
in a noisy environment, you may have to lift your handset to
ensure a clear conversation.
–When both you and the distant party use speakerphones, the
sound-activated switches can occasionally detect both voices
simultaneously, thus blocking out both voices.
Introducing The Telephone GCA70–313
1 – 4 Station User's Guide

2
ABC
1 3
DEF
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MNO
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TUV
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#0*
SPEAKER
MESSAGE
TRNS/CONF
HOLD
MUTE
TAP
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Message Button*
TAP Button*
Transfer/Conference Button*
Speaker Button*
Mute Button*
Hold Button*
Dialpad*
Line Buttons,
DSS/BLF Buttons
Programmable Buttons
Telephone Speaker
Handset
Volume Down
SCS001
Volume Up
Microphone Opening
Intercom Button*
*NOTE: These are default button locations.
Your system installer may have reprogrammed
these buttons to better suit your needs.
Impact SCS 8212S Speakerphone
2
ABC
1 3
DEF
6
MNO
5
JKL
4
GHI
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PRS 8 TUV 9 WXY
#0*
SPEAKER
MESSAGE
TRNS/CONF
HOLD
MUTE
TAP
R
Message Button*
TAP Button*
Transfer/Conference Button*
Mute Button*
Hold Button*
Dialpad*
Line Buttons,
DSS/BLF Buttons
Programmable Buttons
Handset
Volume Down
SCS002
Volume Up
Intercom Button*
*NOTE: These are default button locations.
Your system installer may have reprogrammed
these buttons to better suit your needs.
Impact SCS 8212N Telephone
GCA70–313 Introducing The Telephone
Station User's Guide 1 – 5

imp001
Speaker
Dialpad
MUTE
SHIFT
SPEAKER
INTERCOM
TRNS/CNF
TAPHOLD
OPER
TUVPRS WXY
DEFABCQZ
MNO
JKL
GHI
0
87 9
321
#
6
5
4
R
Transfer/
Conference
Button
Message
Waiting
Light
Hold Button
TAP Button Intercom
Button
Speaker Button
Mute Button
Shift Button
Volume Down
Line Buttons,
DSS/BLF Buttons,
Programmable Buttons
Handset
Microphone
Opening
Volume Up
Connectors On Bottom Of Telephone
Line Cord Handset
!
Impact 8112S Speakerphone
1 2 3
4
78
0#
9
56
QZ ABC DEF
MNO
WXY
GHI
PRS TUV
OPER
JKL
TRNS/CNF
HOLD
TAP
INTERCOM
R
Dialpad
Line Buttons,
DSS Buttons,
Programmable Buttons
Transfer/
Conference
Button
Hold Button
TAP Button
Intercom Button
IMP002
Handset
Impact 8112N Telephone
Message
Waiting
Light MUTESHIFT
SPEAKER
INTERCOM
TRNS/CNF
TAP
HOLD
OPER
TUVPRS WXY
DEFABCQZ
MNOJKLGHI
0
87 9
321
#
654
INL001
R
Line Buttons,
DSS/BLF Buttons,
Programmable Buttons
Hold Button TAP Button Intercom
Button Speaker
Button
Mute Button
Dialpad
Speaker
Transfer/
Conference
Button
Shift Button
Volume Down
Handset
Microphone
Opening
Volume Up
Connectors On Bottom Of Telephone
Line Cord Handset
!
Impact 8124S Speakerphone
Introducing The Telephone GCA70–313
1 – 6 Station User's Guide

1.4 KnowingYour Telephone’sFunctions
Your telephone provides many versatile features for your use. These
features are explained in terms of what they allow you to do. Refer to
section 1.5, Understanding What The Lights Mean, for information about
the lights associated with your telephone’s buttons.
Hold Button
•Places a line or Intercom call on hold.
•Stores pauses in number sequences during programming.
Intercom Button
•Selects an intercom path.
•Allows you to initiate many of the telephone’s features.
Message-Waiting Light
•Indicates that a message awaits pick up.
Microphone Opening
•Allows hands-free operation of speakerphone (not available on
8112N and 8212N).
Mute Button
•Keeps the person on the line from hearing your conversation (not
available on 8112N).
Programmable Buttons
•Allow you to store numbers for automatic dialing functions.
•Allow you to store telephone extension numbers for Direct Station
Selection (DSS).
•Indicate which lines are either in use, ringing, or on hold.
Shift Button
•Allows you to enter a second tier for storing and/or automatically
dialing speed dial numbers. That is, you can store two speed dial
numbers at every programmable button location—one in the regular
tier and one in the second tier. You activate the shift function by
pressing this button and turning the shift light on before storing or
automatically dialing a speed dial number from the second tier.
GCA70–313 Introducing The Telephone
Station User's Guide 1 – 7

Speaker (not available on 8112N and 8212N)
•Sounds distant party’s voice.
•Sounds ringing and call-in-progress tones.
Speaker Button (not available on 8112N and 8212N)
•Turns your speaker on or off.
•Disconnects a call when you are on a handsfree call.
•Ends or cancels programming.
TAP Button
•Recalls dial tone or generates a hookflash.
•Retrieves held calls or last call placed on hold.
Transfer/Conference Button
•Transfers calls
•Sets up conference calls.
Volume Control
•Regulates the volume of the ringer, speaker, handset, headset,
background music, and group listening mode.
Introducing The Telephone GCA70–313
1 – 8 Station User's Guide

1.5 Understanding What the Lights Mean
The lights (LEDs) on your telephone indicate the status of lines, features,
and intercom.
Next to a Direct Station Select (DSS)/
Busy Lamp Field (BLF) button:
•Steady red = station is in use.
•Flashing red = station is receiving a call.
•Winking red = message-waiting light set for you by station
associated with that DSS button.
Next to a line button:
•Steady green = line is in use at your station.
•Steady red = line is in use at another station.
•Flashing red = your line is ringing.
•Flashing orange = your line is ringing and will be answered when
you lift the handset.
•Winking green = line is on hold at your station.
•Winking red = line is on hold at another station
•Fluttering orange = line has recalled from hold at your station.
•Fluttering red = line has recalled from hold at another station.
Next to a fixed feature or programmable feature button:
•Steady red = the feature is on.
•Steady off = the feature is off.
Next to an INTERCOM button:
•Steady green with a quick flash = you are using your intercom.
•Winking red = a message is set on your telephone for others to
receive when calling.
•Flashing orange = another station is calling you.
Above the HOLD button:
•Fluttering red = message awaits pick up.
•Winking green = a line is on hold at your station.
GCA70–313 Introducing The Telephone
Station User's Guide 1 – 9

Above the SPEAKER button:
•On steady (with telephone on hook and busy) = speakerphone mode
is active.
•On steady (with telephone on hook and idle) = background music is
turned on.
•Flashing = feature viewing and programming is in progress.
Above the MUTE button:
•On steady = called party cannot hear your conversation.
Above the SHIFT button:
•On steady = shift mode is activated to allow access to second level
speed dial numbers programmed at DSS button locations.
Introducing The Telephone GCA70–313
1 – 10 Station User's Guide

1.6 AdjustingThe Telephone Pedestal
(Models 8212S and 8212N only)
Your telephone has an adjustable pedestal to allow you to select the most
comfortable viewing angle. When you receive the telephone, the pedestal
is in its lowest position—flush against the pedestal.
•To adjust the pedestal,
1. Grasp the rear of the pedestal base firmly with one hand while
lifting the rear portion of the telephone upward with your
other hand.
2. While pivoting the telephone upward with one hand, pivot the
telephone supporting arms upward with your other hand while
feeling for the notches under the telephone. Notice there are
three sets of notches under the telephone corresponding to the
three positions available.
3. When the telephone is at the desired height, find the closest
pair of notches and place the supporting arms in the notches.
Press down slightly on the telephone until you feel the
supporting arms snap into place.
Telephone
Pedestal Base
Supporting Arm
PED01
First Notch
Second Notch
Third Notch
(For Highest Position)
GCA70–313 Introducing The Telephone
Station User's Guide 1 – 11

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Answering Calls
2.1 Answering Outside Calls
A call that rings on an outside line will sound long, single-tone bursts
and will light the line status light. If the installer enabled ringing line
preference at your station, an orange light flashes next to the line that
your station will answer when you lift the handset; a red light will flash
for any other ringing line.
•When you hear outside ringing and observe a flashing light,
answer the call as follows:
1. Lift handset or press line button and speak toward telephone if
light is orange,
—OR—
press button of ringing line if flashing light is red, and speak
toward the telephone (lift handset if you desire privacy).
2.2 Answering Intercom Calls
An intercom call is a call between two system telephones. An intercom
party can voice-announce through your speaker instead of ringing your
telephone (intercom ringing sounds two short ring bursts).
You can block voice-announce calls if you wish. See the discussion titled
Blocking Voice Announce Calls for details.
•When you hear intercom ringing followed by a caller’s voice,
1. Speak toward the telephone to answer (lift handset if you desire
privacy).
•When you hear intercom ringing (two short ring bursts),
1. Lift handset or press INTERCOM and speak toward telephone.
2
GCA70–313 Answering Calls
Station User's Guide 2 – 1

2.3 Answering Subdued Off-Hook
Voice Announcement (SOHVA) Calls
Your installer can set your speakerphone to receive a Subdued Off-Hook
Voice Announcement (SOHVA). This feature allows an intercom caller
to break into your call by making an announcement through your handset
receiver. (This means that if you are on a speakerphone call, you cannot
receive a SOHVA call). The distant party that your are currently talking
to cannot hear the announcement made by SOHVA caller.
Please note that you can receive a SOHVA call even if your are using
your headset; however, the distant party may be able to hear the SOHVA
as it is made.
•You can respond to a SOHVA in one of two ways:
Verbally: Press and hold the MUTE button and speak into handset.
Distant party cannot hear response. To return to distant party after
your reply is complete, release the MUTE button. (Since the 8112N
does not have a MUTE button, this feature is not available on that
telephone. If your have an 8112N telephone, you must use the
procedure described below to respond to a SOHVA.)
Non-Verbally (Response Messaging): If the announcing station has
an LCD speakerphone, press a preprogrammed RESPONSE
MESSAGE button to cause a message to appear in the display of the
telephone making the SOHVA call and then that telephone is
automatically disconnected from your telephone. (If the telephone to
which you attempt to send a non-verbal message is not an LCD
telephone, no message is sent and that station is immediately
disconnected from the call.)
You can also block all SOHVA calls to your station by enabling the Voice
Announce Block feature (discussed in the chapter titled Using The Other
Telephone Features).
Answering Calls GCA70–313
2 – 2 Station User's Guide