Comdial Impact SCS 8212S Series User manual

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Non-LCD Station User’s Guide
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CERTIFIED
ISO 9001
Accredited by the Dutch Council
for Accreditation for certification
and registration activities.
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Comdial's Quality Management System Is
Certified To The ISO 9001 Standard.
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ANSI-RAB
This user’s applies to the following system and telephone
models:
System Models:
•DXP systems with software 12A and later.
•DXP Plus systems with software 12A and later.
•FX Series with software 12A and later.
Telephone Models:
•Impact 8124S-** Rev. A and later.
•Impact 8112S-** Rev. A and later.
•Impact 8112N-** Rev. A and later.
•Impact SCS 8212S-** Rev. A and later.
•Impact SCS 8212N-** Rev. A and later.
If you need more information, consult the Speakerphone
Reference Manual.
Contact your Comdial dealer for updates of this as well as
other Comdial publications.
Comdial strives to design the features in our communications systems to
be fully interactive with one another. However, this is not always possible,
as the combinations of accessories and features are too varied and extensive
to insure total feature compatibility. Accordingly, some features identified
in this publication will not operate if some other feature is activated.
Comdial disclaims all liability relating to feature non-compatibility or
associated in any way with problems which may be encountered by
incompatible features. Notwithstanding anything contained in this
publication to the contrary, Comdial makes no representation herein as to
the compatibility of features.
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2/12/97
* Tri-Level Compression
is a registered trademark
of ACS Wireless, Inc.

Contents
1Introducing The Telephone ........................... 1–1
1.1 UsingThisGuide ............................... 1–1
1.2 Overview...................................... 1–2
1.3 Using Your Speakerphone......................... 1–3
1.4 Knowing Your Telephone’s Functions ............... 1–7
1.5 UnderstandingWhatTheLightsMean............... 1–9
1.6 AdjustingTheTelephonePedestal................. 1–11
2AnsweringCalls..................................... 2–1
2.1 AnsweringOutsideCalls ......................... 2–1
2.2 AnsweringIntercomCalls ........................ 2–1
2.3 Answering Subdued Off-Hook
VoiceAnnouncement(SOHVA)Calls............... 2–2
3MakingCalls....................................... 3–1
3.1 MakingCalls................................... 3–1
3.2 DialingAutomatically............................ 3–1
3.3 DialingManually ............................... 3–3
3.4 RedialingAPreviouslyDialedNumber.............. 3–3
3.5 UsingLineGroups.............................. 3–5
3.6 WaitingForALine(Queuing)..................... 3–6
3.7 MakingIntercomCalls........................... 3–6
3.8 CampingOnAtABusyStation
AndWaitingForAnAutomaticCallback............. 3–8
3.9 Camping On At An Idle Station And
WaitingForAnAutomaticCallback................. 3–9
3.10 Camping On At A Busy Station And
WaitingForAnAnswer(CallWaiting).............. 3–10
3.11 Making A Subdued Off-Hook
Voice Announcement (SOHVA) ................... 3–11
4PlacingCallsOnHold................................ 4–1
4.1 HoldingCalls................................... 4–1
4.2 ParkingCalls................................... 4–3
GCA70–313 Contents
Contents – 1

5TransferringCalls................................... 5–1
5.1 TransferringCalls—Screened...................... 5–1
5.2 TransferringCalls—Unscreened ................... 5–2
5.3 MakingAHotTransfer........................... 5–3
6ConferencingCalls.................................. 6–1
6.1 ConferencingTelephonesTogether.................. 6–1
7Using The Other Telephone Features................... 7–1
7.1 Blocking Voice-Announce Calls.................... 7–1
7.2 DivertingIncomingCallsToAnotherStation ......... 7–2
7.3 ForwardingCalls................................ 7–3
7.3 Listening To A Call Over
The Telephone Speaker (Group Listening)............ 7–4
7.4 Muting Your Telephone........................... 7–5
7.5 Setting A Do Not Disturb Condition At Your Station.... 7–6
7.6 SettingTheVolumeControl....................... 7–7
7.7 SettingYourPersonalRingingTones................ 7–8
7.8 Using Background Music ......................... 7–9
7.9 Using The IMIST Module........................ 7–10
8Sending And Receiving Non-Verbal Messages ........... 8–1
8.1 UsingTheMessagingFeature ..................... 8–1
8.2 LightingTheMessage-WaitingLight................ 8–2
8.3 SendingLCDMessages.......................... 8–3
9ProgrammingYourTelephone........................ 9–1
9.1 ProgrammingForSpeedDialing................... 9–1
9.2 StoringSpeedDialNumbers ...................... 9–2
9.3 StoringDSSNumbers............................ 9–3
9.4 StoringFeatureButtons .......................... 9–4
9.5 StoringTheResponseMessageButton.............. 9–6
1
0Operating Your Telephone With A DSS/BLF Console . . . 10–1
10.1 Operating Your Telephone With A DSS/BLF Console. . 10–1
Contents GCA70–313
2–Contents

11 Troubleshooting Your Telephone ..................... 11–1
Index .............................................Index–1
QuickReferenceGuide.....................QuickReference–1
GCA70–313 Contents
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IntroducingTheTelephone
1.1 Using This Guide
This user’s guide describes your Comdial Impact telephone and tells you
how to use it. The sections in this introductory chapter help you become
familiar with your telephone’s controls and indicators. The remaining
sections are titled as follows:
1.2 Overview
1.3 Using Your Speakerphone
1.4 Knowing Your Telephone’s Functions
1.5 Understanding What The Lights Mean
The operation chapters define often-used features and provide
instructions for their use. These chapters are titled as follows:
2 Answering Calls
3MakingCalls
4 Placing Calls On Hold
5 Transferring Calls
6 Conferencing Calls
The special-purpose features of the telephone are grouped into one
chapter:
7 Using The Other Telephone Features
Your telephone provides several non-verbal way to communicate using
lights and indicators. The descriptions of these methods are provided in a
separate chapter titled:
8 Sending And Receiving Non-Verbal Messages
You can program many of the buttons on your telephone to enhance the
unit’s versatility and usability. These programming instructions are found
in the following chapter:
9 Programming Your Telephone
1
GCA70–313 Introducing The Telephone
Station User's Guide 1 – 1

For your convenience, a troubleshooting chart is provided in the
following chapter:
10 Troubleshooting Your Telephone
There is a quick reference chart in the following chapter:
AppendixA Quick Reference Guide
1.2 Overview
This user’s guide covers five different telephone models. The overall
operation of each of the telephones is very similar. There are, however,
several differences
•The 8112N and 8212N do not have speakerphone capability.
Therefore, you must lift the handset to perform any telephone
functions: making calls, answering calls, programming your
telephone, etc.
•The 8112N and 8212N cannot receive voice announce calls.
•The 8112N and 8212N cannot use the Group Listen feature.
•The 8112N and 8212N cannot use the Background Music feature.
•The 8112N does not have any LEDs beside its programmable
buttons and therefore does not provide any status indications for
these buttons.
•The 8112N does not have a mute key.
•The 8112N does not have a handset volume control.
•The IMIST module only works with the 8212S and 8212N
telephones.
•The 8124S and 8112S telephones have a rocker switch style volume
control instead of separate volume up and volume down buttons.
•Message waiting lights:
–On the 8124S and 8112S, the message waiting light is above the
HOLD button.
–On the 8112N, the message waiting light is above the dialpad.
–On the 8212S and 8212N there is a dedicated message button with
an associated light beside it.
•Only the 8212S and 8212N support the ICVOL handset with
independent volume control.
Introducing The Telephone GCA70–313
1 – 2 Station User's Guide

1.3 Using Your Speakerphone
On the speakerphone-equipped models, the microphone and loudspeaker
are farther away from you than when you use a handset. Both the signal
from the loudspeaker and the signal to the microphone must be
strengthened. When microphones and loudspeakers are close together
(such as in a speakerphone), additional amplification typically generates
a ringing sound (public address systems do this if the volume is too high
or the microphone is too close to a loudspeaker).
Your speakerphone’s sound-activated switches allow either the
microphone or the loudspeaker to be on at a given time. This means that
sounds travel in only one direction at a particular moment.
GCA70–313 Introducing The Telephone
Station User's Guide 1 – 3

Speakerphone User Guidelines
–Both parties cannot talk at the same time. You must wait for
silence out of your loudspeaker before talking. You must stop
talking to hear the other party.
–Background noise may prevent the sound-activated switches from
operating properly. Avoid placing the speakerphone where it will
detect sounds from typewriters, keyboards, printers, paging
systems, and other equipment.
–Speak slightly louder than normal and with a clear, authoritative
voice. For the microphone to best detect your voice, speak within
three feet of it and face the telephone.
–Raising the volume of the loudspeaker makes it easier for the
sound-activated switches in your telephone to select the distant
party’s voice. Lowering the volume of the loudspeaker makes it
easier for the switches to select your voice.
–Since the system takes several seconds to provide the best
switching, constant sound patterns—such as elongating your
words and playing externally-supplied music—may prevent the
sound-activated switches from operating properly.
–Place the telephone on a hard surface and away from table edges.
Do not place the telephone in corners or enclosures. Do not let
obstructions come between you and the microphone. Rooms with
hard, flat surfaces that reflect sound may affect the
sound-activated switches.
–If you are using a handset and the other party is using a
speakerphone, avoid breathing heavily into your microphone.
Avoid other sounds that may affect the distant telephone’s
sound-activated switches.
–In some situations, such as when either you or the distant party are
in a noisy environment, you may have to lift your handset to
ensure a clear conversation.
–When both you and the distant party use speakerphones, the
sound-activated switches can occasionally detect both voices
simultaneously, thus blocking out both voices.
Introducing The Telephone GCA70–313
1 – 4 Station User's Guide