Comdial DXP Plus Series User manual

Non-LCD Multi-line Telephone
Station User’s Guide
DXP, DXP Plus, and FX Series
Digital Communications System
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CERTIFIED
ISO 9001
Accredited by the Dutch Council
for Accreditation for certification
and registration activities.
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Comdial's Quality Management System Is
Certified To The ISO 9001 Standard.
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ANSI-RAB
This user guide is applicable to the DigiTech
models 7714S-** and 7714X as well as the
Impression models 2122S-** and 2122X-**
non-LCD telephones when usedwith the fol-
lowing digital communications systems:
DXP with Software Revision 9C
DXP or DXP Plus with Software Revision
11A and later
FX Series with Software Revision 12A and
later
NOTE: “S” in the model number means
Speakerphone and “X” means Monitor Tele-
phone.
Comdial strives to design the features in our communications systems to
be fully interactive with one another. However, this is not always possible,
as the combinations of accessories and features are too varied and extensive
to insure total feature compatibility. Accordingly, some features identified
in this publication will not operate if some other feature is activated.
Comdial disclaims all liability relating to feature non-compatibility or
associated in any way with problems which may be encountered by
incompatible features. Notwithstanding anything contained in this
publication to the contrary, Comdial makes no representation herein as to
the compatibility of features.
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2/12/97

Contents
1 IntroducingtheTelephone................1-1
1.1 Introducing this Guide........................................1-1
1.2 Introducing The Impression Model 2122S.........1-1
1.3 Introducing The Impression Model 2122X....... 1-2
1.4 Introducing The DigiTech Model 7714S............1-2
1.5 Introducing The DigiTech Model 7714X...........1-3
1.6 Using The Speakerphone....................................1-3
1.7 Understanding What The Lights Mean ..............1-6
2 AnsweringCalls......................... 2-1
2.1 Answering Calls..................................................2-1
2.2 Answering A Subdued-Off Hook Voice
Announcement (SOHVA)...................................2-1
3 MakingCalls...........................3-1
3.1 Making Calls.......................................................3-1
3.2 Using Speed Dial ............................................... 3-3
3.3 Using Last Number Redial .................................3-3
3.4 Making A Subdued Off-Hook Voice
Announcement (SOHVA)...................................3-4
3.5 Camping On At A Station...................................3-5
4 HoldingCalls...........................4–1
4.1 Holding Calls .....................................................4-1
5 TransferringOutsideCalls................5-1
5.1 Transferring Outside Screened Calls..................5-1
5.2 Transferring Outside Unscreened Calls..............5-1
5.3 Making A Hot Transfer...................................... 5-2
5.4 Transferring Calls To Intercom Or Tie Line.......5-2
6 Conferencing...........................6-1
6.1 Conferencing Stations Together .........................6-1
GCA70-314 Contents
Non-LCD Station User's Guide – iii

7 UsingtheOtherFeatures.................7-1
7.1 Blocking Voice-Announce Calls.........................7-2
7.2 Diverting Incoming Calls To Another Station... 7-1
7.3 Forwarding Calls.................................................7-4
7.4 Making A Paging Announcement.......................7-3
7.5 Listening To a Call Over The Telephone’s
Speaker (Group Listening) .................................7-4
7.6 Muting Your Telephone.......................................7-4
7.7 Setting A Do Not Disturb Condition At Your
Station ................................................................ 7-5
7.8 Overriding A Call Or A Do Not Disturb Condition
At Another Telephone (Executive Override)......7-5
7.9 Setting Your Personal Ringing Tones ................ 7-6
7.10 Using Background Music...................................7-6
7.11 Setting The Volume Control .............................. 7-7
8 UsingTheMessagingFeature ............. 8-1
8.1 Using The Message Waiting Light .....................8-1
8.2 Using LCD Messaging ...................................... 8-2
9 ProgrammingYourTelephone.............9-1
9.1 Storing Extension Numbers And
Feature Codes..................................................... 9-1
9.2 Storing Speed Dial Numbers..............................9-3
10 Operating Your Telephone With A DSS/BLF
Console.............................. 10–1
PublicationIndex ..........................I–1
Appendix A (Quick Reference Guide). . . . . . . . . A-1
Contents GCA70-314
iv – Non-LCD Station User's Guide

Introducing the Telephone
1.1 Introducing This Guide
Congratulations and thank you for using an Impression or DigiTech
telephone! Once you have seen all of the options and benefits that your
new telephone offers, you will wonder how you ever did your job
without it. This guide offers helpful information for using all of the
functions of your new telephone and serves as a quick reference guide
as well. If you should need more information about a particular
function or a function that is not listed in this guide, consult the
Reference Manual, GCA 70-224 (your system attendant or telephone
system administrator should have several copies).
1.2 Introducing The Impression
Model 2122S Speakerphone
The Impression 2122S Speakerphone features a microphone that allows
you to have telephone conversations without lifting the handset.
Impression Model 2122S Speakerphone
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Speaker
Mute Button
Transfer or
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Speaker Button
Message
Waiting Light
Hold Button
TAP Button
Intercom Button
Programmable
Buttons
Volume Control
Microphone Opening
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GCA70-314 Introducing the Telephone
Non-LCD Station User's Guide 1–1

1.3 Introducing The Impression
Model 2122X Monitor Telephone
The Impression Monitor Telephone has the same physical appearance
as the Impression Speakerphone. Although they look alike, there is one
functional difference in the way the telephones operate. The Monitor
Telephone includes a speaker that allows you to listen to incoming
calls. Although this model also features a microphone, you can only use
it to answer a call announce.
1.4 Introducing The DigiTech
Model 7714S Speakerphone
The DigiTech 7714S Speakerphone features a microphone that allows
you to have telephone conversations without lifting the handset.
DigiTech Model 7714S Speakerphone
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Introducing the Telephone GCA70-314
1–2 Non-LCD Station User's Guide

1.5 Introducing The DigiTech
Model 7714X Monitor Telephone
The DigiTech Monitor Telephone has the same physical appearance as
the DigiTech Speakerphone. Although they look alike, there is one
functional difference in the way the telephones operate. The Monitor
Telephone includes a speaker that allows you to listen to incoming
calls. Although this model also features a microphone, you can only use
it to answer a call announce.
1.6 Using the Speakerphone
NOTE: The instructions in this section apply to the monitor telephone
only in call announce, hands-free answer back operation.
When using your speakerphone, the microphone and loudspeaker are
farther away from you than when you use your handset. Both the signal
from the loudspeaker and the signal to the microphone must be
strengthened. When microphones and loudspeakers are close together
(such as in a speakerphone), additional amplification typically
generates a ringing sound (public address systems do this if the volume
is too high or the microphone is too close to a loudspeaker).
Your speakerphone’s sound-activated switches allow either the
microphone or the loudspeaker to be on at a given time. This means
that voice sounds travel in only one direction at a particular moment.
GCA70-314 Introducing the Telephone
Non-LCD Station User's Guide 1–3

1.6.1 Speakerphone User Guidelines
•Both parties cannot talk at the same time. You must wait for
silence out of your loudspeaker before talking. You must stop
talking to hear the other party.
•Background noise may prevent the sound-activated switches from
operating properly. Avoid placing the speakerphone where it will
detect sounds from typewriters, keyboards, printers, paging
systems, and other equipment.
•Speak slightly louder than normal and with a clear, authoritative
voice. For the microphone to best detect your voice, speak within
three feet of it and face the telephone.
•Raising the volume of the loudspeaker makes it easier for the
sound-activated switches in your telephone to select the distant
party’s voice. Lowering the volume of the loudspeaker makes it
easier for the switches to select your voice.
•Since the system takes several seconds to provide the best
switching, constant sound patterns—such as elongating your
words and playing externally-supplied music—may prevent the
sound-activated switches from operating properly.
Introducing the Telephone GCA70-314
1–4 Non-LCD Station User's Guide

•Place the telephone on a hard surface and away from table edges.
Do not place the telephone in corners or enclosures. Do not let
obstructions come between you and the microphone. Rooms with
hard, flat surfaces that reflect sound may affect the
sound-activated switches.
•If you are using a handset and the other party is using a
speakerphone, avoid breathing heavily into your microphone.
Avoid other sounds that may affect the distant telephone’s
sound-activated switches.
•In some situations, such as when you or the distant party are in a
noisy environment, you may have to lift your handset to ensure a
clear conversation.
•When both you and the distant party use speakerphones, the
sound-activated switches can occasionally detect both voices
simultaneously, thus blocking out both voices.
GCA70-314 Introducing the Telephone
Non-LCD Station User's Guide 1–5

1.7 Understanding What the Lights Mean
The lights on your telephone indicate the status of lines, features, and
intercom.
—Next to a Direct Station Select (DSS)/ Busy Lamp Field
(BLF) button:
Steady red = station is in use.
Flashing red = station is receiving a call.
Winking red = message-waiting light set for you by station
associated with that DSS button.
—Next to a line button:
Steady green = line is in use at your station.
Steady red = line is in use at another station.
Flashing red = your line is ringing.
Flashing orange = your line is ringing and will be answered
when you lift the handset.
Winking green = line is on hold at your station.
Winking red = line is on hold at another station.
Fluttering orange = line has recalled from hold at your station.
Fluttering green = a second line has recalled from hold at your
station before you have answered the first recalling line
(fluttering orange).
Fluttering red = line has recalled from hold at another station.
—Next to a fixed feature or programmable feature button:
Steady red = the feature is on.
Steady off = the feature is off.
—Next to an INTERCOM button:
Steady green with a quick flash = you are using your intercom.
Winking red = a message is set on your telephone for
others to receive when calling.
Flashing orange = another station is calling you.
—Next to the HOLD button:
Fluttering red = message awaits pick up.
Winking green = a line is on hold at your station.
—Next to the SPEAKER button:
On steady (with telephone on hook and busy) = speakerphone
mode is active.
On steady (with telephone on hook and idle) = background
music is turned on.
Flashing = feature viewing and programming is in progress.
—Next to the MUTE button:
On steady = called party cannot hear your conversation.
Introducing the Telephone GCA70-314
1–6 Non-LCD Station User's Guide

1.7.1 Explanation Of Light Patterns
The lights on your telephone alert you to different conditions by
turning on and off in a certain pattern. You will observe the following
light patterns on your speakerphone or monitor telephone:
Flashing. The light flashes on and off at equal times (about 1/2 second
on and 1/2 second off).
Winking. In contrast to flashing, the light goes off for a very short time
compared to the time it is on.
Fluttering. Afluttering light is about eight times faster than a flashing
light.
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Line Lights
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DSS/BLF Lights
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Lights On The Impression Models
Lights On The DigiTech Models
GCA70-314 Introducing the Telephone
Non-LCD Station User's Guide 1–7

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Answering Calls
2.1 Answering Calls
•To answer a call that is ringing at your telephone,
1. If the light is flashing orange, lift handset,
—OR—
if the light is flashing red, press the line button next to it and lift
handset.
•To answer a call using the speakerphone,
1. Press flashing line or INTERCOM button.
•To answer a call that is ringing at any telephone,
1. Lift handset.
2. Press INTERCOM and dial ✳4plus extension number of
ringing telephone.
•To answer a call that is ringing at a particular telephone in
your group,
1. Hear ringing.
2. Press INTERCOM and dial #4(you must have the ringing
station programmed in your call pickup group).
3. Speak toward telephone to answer call. Lift handset if you
desire privacy or if you are using a monitor telephone.
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GCA70-314 Answering Calls
Non-LCD Station User's Guide 2–1

•To answer a call that is ringing the loud ringer or night
transfer station,
1. Hear ringing.
2. Lift handset.
3. Press INTERCOM.
4. Dial 65 through 68 to select ringing zone (1–4) at the location
of the bell, or dial 69 to answer any ringing zone.
NOTE: This feature is known as Trunk Access From Any Station
(TAFAS).
2.2 Answering A Subdued-Off Hook
Voice Announcement (SOHVA)
The installer may arrange your telephone to receive a subdued off-hook
voice announcement (SOHVA). If so, an intercom caller may break into
your outside call and deliver a message to your telephone receiver for
you to hear.
NOTE: While off-hook on an outside call, you will hear several quick
tone bursts followed by an announcement delivered to your
ear through the handset.
•To block a SOHVA,
1. Press INTERCOM.
2. Dial ✳2.
•To remove block,
1. Press INTERCOM.
2. Dial #2.
•To respond verbally,
1. Press and hold MUTE.
2. Speak into handset.
3. Release MUTE to return to distant party.
Answering Calls GCA70-314
2–2 Non-LCD Station User's Guide

•To respond non-verbally,
1. If announcing station has an LCD speakerphone, press a pre-
programmed RESPONSE MESSAGE button to send message
to calling telephone.
The message you sent will appear on the LCD of the announcing
telephone and will disconnect the call.
NOTE: Announcing station must have LCD speakerphone. If
announcing telephone is not an LCD speakerphone, the call
will immediately disconnect.
GCA70-314 Answering Calls
Non-LCD Station User's Guide 2–3

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Making Calls
3.1 Making Calls
•To make a call,
1. Lift handset and select line (unless your telephone selects it for
you), or select intercom and listen for dial tone.
2. Either dial number, use speed dial feature, use redial feature, or
press Direct Station Select (DSS) if making an intercom call.
•To access outside line using the line group feature,
1. Press INTERCOM, then dial line group access code:
9=linegroup1,
80–89 = line groups 2 through 11,
60–64 = line groups 12 through 16.
2. Listen for outside dial tone.
3. Dial number.
4. When called party answers, lift handset.
•To queue for a line group if all lines are busy,
1. Press INTERCOM and dial line group access code
(9,80–89,or60–64).
2. Hear busy tone.
3. Dial ✳6.
4. Press SPEAKER.
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GCA70-314 Making Calls
Non-LCD Station User's Guide 3–1

•If you have line appearance for a particular line and wish to
queue for that line,
1. Note the busy status light (LED).
2. Press INTERCOM.
3. Dial ✳6.
4. Press line button.
5. Press SPEAKER.
•To answer queuing ring-back,
1. Lift handset and hear dial tone for line.
•To cancel queuing before it rings back at your telephone,
1. Lift handset.
2. Press INTERCOM and dial #6.
3. Hang up handset.
•If you must enter an account code when making outside calls,
1. Select line.
2. Press INTERCOM and dial ✳04 (this places the call on hold),
—OR—
press preprogrammed ACCOUNT CODE button (this will not
interrupt the call in progress).
3. Dial your account number, hear outside dial tone, and dial
outside number.
4. When called party answers, lift handset.
Making Calls GCA70-314
3–2 Non-LCD Station User's Guide

3.2 Using Speed Dial
•To dial a speed dial number from a preprogrammed DSS
button,
1. Press preprogrammed button. If you programmed the number
at the second level of a DSS button, press HOLD before
pressing button.
2. When called party answers, lift handset.
•To dial personal or system speed dial numbers from your
keypad,
1. Dial desired code:
0-9 = personal speed dial number,
✳100–✳599 = system speed dial number.
If you are already on a line, press HOLD then dial code.
2. When called party answers, lift handset.
NOTE: On some earlier systems, the available speed dial codes are
✳100–✳299.
3.3 Using Last Number Redial
•To redial the last number that you dialed at your telephone,
1. Press SPEAKER (or hang up handset) to disconnect current
ringing or busy tone.
2. Dial #.
3. Listen for ringing or busy tone over the telephone’s speaker.
When called party answers, lift handset, or if called party is
busy, press SPEAKER to disconnect.
GCA70-314 Making Calls
Non-LCD Station User's Guide 3–3

•To automatically redial the last dialed number once a minute
for 10 minutes,
1. Hang up.
2. Press an installer-programmed AUTOMATIC REDIAL
button.
3. Listen for ringing or busy tone over the speaker.
4. When called party answers, lift the handset (you must do this
to disengage the redial feature).
3.4 Making A Subdued Off-Hook
Voice Announcement (SOHVA)
•To make a SOHVA announcement using the preprogrammed
SOHVA button,
1. Make intercom call and hear busy tone.
2. Decide whether to interrupt.
3. If you decide not to interrupt the called party, hang up,
—OR—
1. To interrupt, press preprogrammed SOHVA button and hear
several quick tone bursts.
2. Make announcement (busy tone meansthat the called telephone
is in speakerphone mode and you cannot make announcement,
that system programming has denied your SOHVA, or that the
called party has blocked your SOHVA).
3. Wait on line for verbal reply.
NOTE: You cannot control how the called party receives the
announcement. This depends on whether the called party is
using a headset and on the programming of his or her station.
For example, if the called party has set the station to forward to
voice mail or to another station not in the SOHVA group, he or
she will not receive your announcement.
Making Calls GCA70-314
3–4 Non-LCD Station User's Guide