Comdial DXP Digital Communications System User manual

R
TAP
MUTE
HOLD
TRNS/CONF
INTERCOM
MESSAGE
* 0 #
WXY 9 TUV 8 PRS 7
GHI 4JKL 5MNO 6
DEF 31 ABC 2
R
1 2 3
4
78
0#
9
56
QZ ABC DEF
MNO
WXY
GHI
PRS TUV
OPER
JKL
TRNS/CNF
HOLD
TAP
INTERCOM
R
Proprietary Single Line Telephone (SLPS)
Station User’s Guide
DXP, DXP Plus, and FX Series
Digital Communications System

Comdial strives to design the features in our communications systems to
be fully interactive with one another. However, this is not always possible,
as the combinations of accessories and features are too varied and extensive
to insure total feature compatibility. Accordingly, some features identified
in this publication will not operate if some other feature is activated.
Comdial disclaims all liability relating to feature non-compatibility or
associated in any way with problems which may be encountered by
incompatible features. Notwithstanding anything contained in this
publication to the contrary, Comdial makes no representation herein as to
the compatibility of features.



2/12/97
This user’s applies to the following system and telephone
models:
System Models:
•DXP systems with software 12A and later.
•DXP Plus systems with software 12A and later.
•FX Series with software 12A and later.
Telephone Models:
•Impact 8101N-** Rev. A and later.
•Impact SCS 8201N-** Rev. A and later.
Contact your Comdial dealer for updates of this as well as
other Comdial publications.
*Tri-Level Compression is a registered
trademark of ACS Wireless, Inc.

Contents
1Introducing The Single Line Telephone ................. 1–1
1.1 Understanding What The Lights Mean............... 1–2
1.2 Adjusting The Telephone Pedestal .................. 1–4
2Answering Calls..................................... 2–1
2.1 Answering Calls ................................ 2–1
2.2 Answering Subdued Off-Hook
Voice Announcement (SOHVA) Calls ............... 2–2
3Making Calls ....................................... 3–1
3.1 Making Calls................................... 3–1
3.2 Camping On At A Busy Station
And Waiting For An Automatic Callback............. 3–4
3.3 Camping On At An Idle Station
And Waiting For An Automatic Callback............. 3–5
3.4 Camping On At A Busy Station
And Waiting For An Answer (Call Waiting)........... 3–6
3.5 Overriding A Call Or A Do Not Disturb
Condition At Another Telephone (Executive Override) . . 3–7
4Placing Calls On Hold................................ 4–1
4.1 Holding Calls................................... 4–1
5Transferring Outside Calls............................ 5–1
5.1 Transferring Calls ............................... 5–1
6Conferencing Stations Together ....................... 6–1
6.1 Conferencing Telephones Together.................. 6–1
GCA70–251 Contents
Contents – 1

7Using The Other Telephone Features................... 7–1
7.1 Using The Recall/Flash Feature .................... 7–1
7.2 Making A Paging Announcement................... 7–1
7.3 Switching Between Pulse And Tone................. 7–2
7.4 Forwarding Calls................................ 7–2
7.5 Using The Tracker Paging System .................. 7–3
7.6 Setting Your Personal Ringing Tones ................ 7–5
7.7 Setting Your Ring Volume......................... 7–5
7.8 Using The IMIST Module......................... 7–6
8Sending And Receiving Non-Verbal Messages ........... 8–1
8.1 Lighting The Message-Waiting Light................ 8–1
8.2 Sending A System-Supplied LCD
Message To A Calling LCD Speakerphone ........... 8–2
9Programming Your Telephone ........................ 9–1
9.1 Storing Speed Dial Numbers ...................... 9–1
1
0Troubleshooting Your Telephone ..................... 10–1
Index ............................................. Index–1
Quick Reference Guide.....................Quick Reference–1
Contents GCA70–251
2 – Contents

IntroducingThe
Single Line Telephone
Congratulations and thank you for using a Comdial telephone! This
manual serves as a helpful guide for using your new telephone’s various
functions.
Your proprietary telephone will provide you with single line operation
without the added complexity of monitor or speakerphone requirements.
It will give you access to the many useful features provided by your
digital communications system.
NOTE: Throughout this book, all references to fixed buttons are
printed in upper case bold type, for example “Press the
INTERCOM button.”
1
GCA70–251 Introducing The Single Line Telephone
Single Line Telephone User's Guide 1 – 1

1.1 Understanding What The Lights Mean
The lights on your telephone indicate the status of lines, features, and
intercom.
–Next to a fixed feature or programmable feature button:
•Steady red = feature on.
•Steady off = feature off.
–Next to the INTERCOM button:
•Steady green with a quick flash = you are using your intercom.
•Winking red = a message is set on your telephone for others to
receive when calling.
•Flashing orange = another station is calling you.
–Above the keypad (8101N only):
•Different activities are indicated by different flash rates for
this light. These flash rates are described below:
Indication Activity
Fluttering red Message awaits pickup
Winking green
(3 blinks with pause) Hold or park function active
Introducing The Single Line Telephone GCA70–251
1 – 2 Single Line Telephone User's Guide

TAP
MUTE
HOLD
TRNS/CONF
INTERCOM
MESSAGE
* 0 #
WXY
9
TUV
8
PRS
7
GHI
4
JKL
5
MNO
6
DEF
31
ABC
2
slips01
Dialpad
Intercom Button
Message Button
TAP Button
Transfer/Conference Button
Mute Button
Hold Button
Volume Control
(for ringer volume only)
R
!
Connectors On Bottom Of Telephone
Optional IMIST Module
Handset
Line Cord
Impact SCS 8201N Single Line Telephone
1 2 3
4
78
0#
9
56
QZ ABC DEF
MNO
WXY
GHI
PRS TUV
OPER
JKL
TRNS /CNF
HOLD
TAP
INTERCOM
slips02
Dialpad
Transfer/Conference Button
TAP Button
Intercom Button
Hold Button
Message Waiting Light
Ringer Volume Switch
(bottom of telephone)
R
Connectors On Bottom Of Telephone
Line Cord Handset
!
Ringer Volume
Off
Loud
Impact 8101N Single Line Telephone
GCA70–251 Introducing The Single Line Telephone
Single Line Telephone User's Guide 1 – 3

1.2 AdjustingThe Telephone
Pedestal (Model 8201N only)
Your telephone has an adjustable pedestal to allow you to select the most
comfortable viewing angle. When you receive the telephone, the pedestal
is in its lowest position—flush against the pedestal.
•To adjust the pedestal,
1. Grasp the rear of the pedestal base firmly with one hand while
lifting the rear portion of the telephone upward with your other
hand.
2. While pivoting the telephone upward with one hand, pivot the
telephone supporting arms upward with your other hand while
feeling for the notches under the telephone. Notice there are
three sets of notches under the telephone corresponding to the
three positions available.
3. When the telephone is at the desired height, find the closest
pair of notches and place the supporting arms in the notches.
Press down slightly on the telephone until you feel the
supporting arms snap into place.
Telephone
Pedestal Base
Supporting Arm
PED01
First Notch
Second Notch
Third Notch
(For Highest Position)
Introducing The Single Line Telephone GCA70–251
1 – 4 Single Line Telephone User's Guide

Answering Calls
2.1 Answering Calls
•To answer a call that is ringing at your telephone,
1. Hear your telephone ringing and lift handset.
•To answer a call that is ringing at any telephone,
1. Hear ringing at other telephone.
2. Lift handset at your station and listen for intercom dial tone.
3. Dial ✳4plus extension number of ringing telephone.
•To answer a call that is ringing at a particular telephone
in your call group,
1. Hear ringing at other telephone.
2. Lift handset at your station and listen for intercom dial tone.
3. Dial # 4 (ringing station must be programmed in your call
pickup group),
4. Lift handset to talk.
•To answer a call that is ringing the loud ringer or night
transfer station,
1. Hear ringing.
2. Lift handset and listen for intercom dial tone.
3. Dial 65 through 68 to select ringing zone (1–4) where the bell
is located, or dial 69 to answer any ringing zone.
NOTE: This feature is known as Trunk Access From Any Station
(TAFAS).
2
GCA70–251 Answering Calls
Single Line Telephone Station User's Guide 2 – 1

2.2 Answering Subdued Off-Hook
Voice Announcement (SOHVA) Calls
NOTE: Your telephone may be arranged to receive a subdued off-hook
voice announcement (SOHVA). If it is, an intercom caller may
break into your outside call and deliver a message to your
telephone receiver for you to hear.
•To Answer a SOHVA,
1. While off-hook on an outside call, hear several quick tone
bursts followed by an announcement delivered to your ear
through the handset.
•To Reply to a SOHVA (8201N only),
1. Press and hold the MUTE button.
As long as you hold the MUTE key, you are on line with the
SOHVA caller.
2. Release the MUTE key when you are finished with your reply.
You are now on line with your original call.
•To Block SOHVA,
1. Lift handset and listen for intercom dial tone.
2. Dial ✳2.
•To Remove Block,
1. Lift handset and listen for intercom dial tone.
2. Dial # 2.
Answering Calls GCA70–251
2 – 2 Single Line Telephone Station User's Guide

Making Calls
3.1 Making Calls
NOTE: The following procedures assume your telephone is
programmed for prime intercom (intercom dial tone when you
pick up the handset). If your telephone is programmed for
prime line (outside line dial tone when you pick up the
handset), press INTERCOM to select an intercom path.
•To make a call,
1. Lift handset and listen for intercom dial tone.
2. Select line by dialing line group access code:
9= group 1,
80 through 89 = groups 2 through 11,
60 through 64 = groups 12 through 16.
3. Listen for outside dial tone.
3. Dial number.
•To dial a personal or system speed dial number,
1. Lift handset and listen for intercom dial tone.
2. Press TAP.
3. Dial desired code:
1–0 = personal speed dial number.
✳000–✳999 = system speed dial number.
NOTE: Earlier systems are limited to speed dial codes ✳100–✳599.
•To redial the last number you dialed at your telephone,
1. Lift handset and listen for intercom dial tone.
2. Press TAP and dial #.
3
GCA70–251 Making Calls
Single Line Telephone Station User's Guide 3 – 1

•To queue for a line group if all lines are busy,
1. Lift handset and listen for intercom dial tone.
2. Dial line group access code:
9= group 1,
80 through 89 = groups 2 through 11,
60 through 64 = groups 12 through 16.
3. Hear busy tone and dial ✳6.
4. Hang up handset and wait for queuing ring-back.
•To answer queuing ring-back,
1. Lift handset and hear dial tone for line.
•To cancel queuing before it rings back at your telephone,
1. Lift handset and listen for intercom dial tone.
2. Dial # 6.
3. Hang up handset.
•If you are required to enter an account code when making
outside calls,
1. Lift handset and select line:
9= group 1,
80 through 89 = groups 2 through 11,
60 through 64 = groups 12 through 16.
2. Press INTERCOM and dial ✳04 (call is placed on HOLD).
3. Dial your account number, hear outside dial tone, and dial
outside number.
Making Calls GCA70–251
3 – 2 Single Line Telephone Station User's Guide

3.2 Camping On At A Busy Station
And Waiting For An Automatic Callback
If you call another station and receive a busy signal or a Do Not Disturb
tone, you can press a button that will cause the system to ring your
telephone when the station is available. This is called “camping on at a
station.” Please note that you can camp on to only one station at a time.
•To arrange for the system to call back when a busy station
becomes idle or rings with no answer,
1. Make intercom call and hear busy signal or ring-back tone.
2. Dial ✳6.
3. Hang up. (When called station becomes idle or is operated by
its user, your station will ring with five short tone bursts. Call
back is canceled if you do not lift your handset when you hear
this ringing).
•To answer call-back ring,
1. Lift handset. (Called station will ring. Call-back is canceled if
you do not lift your handset.)
•To cancel automatic call back before your telephone sounds
the tone bursts,
1. Lift handset and listen for intercom dial tone.
2. Dial # 6.
3. Hang up handset.
•To camp on at a station with a Do Not Disturb condition set,
1. Dial ✳6when you hear the DND tone. A call back will occur
when called station is no longer set in the Do Not Disturb
mode.
GCA70–251 Making Calls
Single Line Telephone Station User's Guide 3 – 3

3.3 Camping On At An Idle Station
And Waiting For An Automatic Callback
If you call another station and hear ringing bur receive no answer, you
can press a button that will cause the system to ring your telephone when
an activity is initiated at that station.
•To camp on at a station for which you hear ringing but receive
no answer,
1. Dial ✳6.
2. Call back will occur after any activity is initiated at dialed
station.
•To cancel the camp-on condition at any time,
1. Lift handset and listen for intercom dial tone.
2. Dial # 6.
3. Hang up.
Making Calls GCA70–251
3 – 4 Single Line Telephone Station User's Guide

3.4 Camping On At A Busy Station
And Waiting For An Answer (Call Waiting)
If the telephone you have called is busy, you can send a call-waiting tone
to the telephone and wait on the line for an answer.
•To activate call waiting,
1. Make INTERCOM call and receive busy tone.
2. Dial ✳6(called party hears tone).
3. Wait on line for reply.
Called party can place the current call on hold or disconnect from the
call to answer your call-waiting tone, or choose to ignore your
call-waiting tone and continue current conversation.
•To cancel call waiting,
1. Hang up handset.
•To answer a call waiting tone if you receive one while on a call,
1. Hear short tone burst in receiver.
2. Either place current call on hold or complete call and hang up
(waiting call will ring at your telephone).
3. Lift handset to answer call.
You may, of course, choose to ignore the call-waiting tone and remain on
the line with the original caller.
GCA70–251 Making Calls
Single Line Telephone Station User's Guide 3 – 5

3.5 Overriding A Call Or A
Do Not Disturb Condition
At Another Telephone (Executive Override)
•To override an in-progress call or a Do Not Disturb condition
at another telephone,
1. Lift handset and listen for intercom dial tone.
2. Make intercom call and hear a busy signal.
3. Dial ✳03 (all parties will hear several tone bursts).
4. Hear ring-back tone and be prepared to speak your
announcement.
NOTE: This action disables a DND condition at the other telephone
until DND is reset.
Making Calls GCA70–251
3 – 6 Single Line Telephone Station User's Guide

Placing Calls On Hold
4.1 Holding Calls
•To place a call on hold,
1. Press HOLD.
2. Hang up handset.
•To return to a call that is on hold,
1. Lift handset and press TAP.
•To place a call on exclusive hold,
1. Press HOLD twice and hang up handset.
•To retrieve an exclusive hold,
1. Lift handset and press TAP.
•To place a call on hold at another telephone,
1. While on line, press INTERCOM (system places call on hold).
2. Dial ✳90, then dial extension number of telephone to receive
held call.
3. Hang up handset.
•To retrieve a held call at another station,
1. Lift handset and listen for intercom dial tone.
2. Press INTERCOM and dial #90.
3. Dial extension number of station that has the held call.
4. Answer call.
4
GCA70–251 Placing Calls On Hold
Single Line Telephone Station User's Guide 4 – 1

•To answer a call at the extension receiving held call,
1. Lift handset and listen for intercom dial tone.
2. Dial # 90.
•To park a call,
1. Press INTERCOM (if on an outside call), or press HOLD,
then INTERCOM (if on an inside call).
2. Dial ✳, then dial park orbit access code (91–99 for orbit 1–9).
If chosen orbit is busy, dial alternative orbit number.
3. Hang up handset.
4. Remember the code for later use or make it known to those
who need to know it in order to retrieve the call.
NOTE: If call is not retrieved within a programmable time limit, it
reverts to the parking station as a standard held call, and only
one call can be placed in an orbit at a time.
•To retrieve a parked call,
1. Lift handset and listen for intercom dial tone.
2. Dial #.
3. Dial park orbit access code (91–99 for orbit 1–9).
4. Answer call.
Placing Calls On Hold GCA70–251
4 – 2 Single Line Telephone Station User's Guide

Transferring Outside Calls
5.1 Transferring Calls
•To announce a call before transferring it,
1. Answer outside call.
2. Press TRANSFER/CONFERENCE (call is placed on hold).
3. Dial station number. If you hear a busy signal or receive no
answer, press TAP and return to outside call.
4. When the party answers, announce the call.
5. Hang up the handset (call is transferred).
•To transfer a call without first announcing it,
1. Answer outside call.
2. Press TRANSFER/CONFERENCE (call is placed on hold).
3. Dial station number. If you hear a busy signal, press TAP and
return to outside call.
4. Hang up handset. Call will re-ring your telephone if it is not
answered within a preprogrammed time.
5
GCA70–251 Transferring Calls
Single Line Telephone Station User's Guide 5 – 1

•To make a hot transfer,
1. Answer call.
2. Press TRANSFER/CONFERENCE (the call is automatically
placed on hold).
3. Dial extension number of telephone to receive the transfer.
4. Announce call.
5. Press TRANSFER/CONFERENCE.
6. Hang up. The person receiving the transfer then has the call.
•To do a quick screened transfer to intercom or tie line,
1. Answer call.
2. Dial intercom number (or tie line access code) for transfer
location.
3. When party at transfer location answers, announce call.
4. Hang up.
•To do a quick unscreened transfer to intercom or tie line,
1. Answer call.
2. Dial intercom number for transfer location.
3. Hang up.
Transferring Calls GCA70–251
5 – 2 Single Line Telephone Station User's Guide