Comdial ExecuTech 2000 User manual

COMDIAL
ExecuTech
System 2000

Categories. . .
Answering Calls .................
Making Calls ...................
Holding Calls ...................
Transferring Outside Calls .........
Conferencing ...................
Messaging .....................
Programming ...................
Miscellaneous Features ...........
Speakerphone Operation ..........
Feature Dialing Code Numbering Plan
Call Indicators ..................
Glossary Of Terms ...............
Speed Dial index ................
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Subcategories.. .
Answering Outside Calls .....
Answering Intercom Calls ....
Call Pickup - Direct. .........
Call Pickup - Group .........
Trunk Answer From Any Station
Handsfree Answerback (HFAB)
Outside Line Calling .........
Trunk Group Access. ........
Intercom Calling ............
Intercom Voice Calling .......
Intercom Tone Calling .......
Off-Hook Voice Announce
Speed Dialing ...........
Automatic Dialing ........
Automatic Redialing ......
Last Number Redial ......
Saved Number Redial ....
Extended DTMF .........
Manual Hold ...............
Exclusive Hold .............
Hold Recall Feature .........
Direct Station Hold ..........
Call Park .................
Screened Transfer ..........
Unscreened Transfer ........
Multiline Conference ........
Add-on Conference .........
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Three Party Internal Conference .................................. .18
Message Waiting Control ........................................ .18
LCDMessaging .............................................. ..2 0
Station-To-Station Messaging .................................... .21
Autodial Programming .......................................... .23
Station Speed Dial Programming .................................. .26
Direct Station Selection/Busy Lamp Field (DSS/BLF) Programming ....... .29
Programming Automatic Redial ................................... .30
Programming Secure Off-Hook Voice Announce ...................... -30
Personal Ringing Tones ......................................... .31
VoiceAnnounceBlocking.........................................3 1
Line Monitoring ............................................... .32
Recall/flash ................................................. ..3 2
Flash ...................................................... ..3 2
Recall........................................................3 2
Paging ..................................................... ..3 3
External Paging ............................................... .33
All-call And Zone Paging ........................................ -33
Meet-MePage ............................................... ..3 4
Do Not Disturb ................................................ -35
Mute I Handsfree Answer Inhibit .................................. -35
CalfWaiting ................................................. ..3 6
Call Forwarding .............................................. ..3 7
Call Forwarding - Personal ....................................... .37
Call Forwarding -All ........................................... , .38
Pulse/tone Switching ........................................... .38
BackgroundMusic ............................................ ..3 9
Automatic Call-Back. ...................................... , .... -39
Ringer Volume Control .......................................... .40
Display Intensity Adjustment ............................ , ........ 40
Speakerphone Operation ........................................ .41
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111

Outside Calls . . .
Calls appear at keys that have actual line assignments.
l Press line key of ringing line (line key with flashing
light) .
Display:
l Lift handset.
NOTE: If a prime line is assigned and is ringing, or if the
telephone can answer any ringing line (ringing line
preference enabled), do not press the line key of the
ringing line.
Intercom Calls . . .
To answer a voice call,
Display:
l Speak toward the telephone.
l Lift handset if privacy is desired.
NOTE: Voice calling can be blocked. See the discussion titled,
Voice Announce Blocking for details.
To answer a tone call,
* Lift handset to talk.

Call Pickup . . .
DIRECT
To answer a call that is ringing at another telephone,
l Lift handset.
. Press @ .
l Dial (-x., @ .
l
Dial extension number of ringing telephone.
Display:
GROUP
To answer a call that is ringing within your group,
l Lift handset.
. Press @.
Display:
l Talk.
2

Trunk Answer From Any Station. . .
When the attendant station has enabled the night transfer (of
ringing) feature (denoted by a flashing ITCM light at stations 10 and
12), an outside call can be answered from any station inthe system.
l Hear ringing (loud ringer, night transfer station,
etc.).
l Press KM .
0
l Dial @ (@.
Display:
l Answer call.
Handsfree Answerback (HFAB) . . .
While a station is busy on a call, an off-hook voice announcement
may be received either as a non-secure off-hook voice an-
nouncement (OHVA) or as a secure off-hook voice announcement
(SOHVA). An OHVA announcement is sounded through the
speaker of a paired console or the station on certain model multiline
keysets. A SOHVA announcement is only sounded through the
handset receiver of certain model multiline keysets.
To respond to an OHVA announcement,
l Hear alerting tone (five quick tone bursts) and
announcement sounded from console speaker.
l Speak toward microphone opening in console to
reply.
NOTE: While the distant party cannot be prevented from hear-
ing the announcement, the user can press and hold
MUTE key to prevent distant party from hearing the
response. Continued on next page . . .
3

Handsfree Ans werback (HFA B)
(continued) . . .
To respond to a SOHVA announcement,
l Hear tone alert and announcement in handset
receiver. Distant party cannot hear an-
nouncement.
l Resoond in a verbal manner: Press and hold @
and reply by speaking into handset transmitter.
Distant party cannot hear response.
l
spond In a non-verbal manner; Press pre-
programmed softkey to cause a set message to
appear in display of a announcing station (if it is an
LCD speakerphone). This action also disconnects
the announcing station.
c
4

Outside Line . . .
LINE KEY SELECT
l Press line key to select line.
Display:
NOTE: Selecting a line is not necessary if:
l A priority line has been assigned to a telephone (prime
line feature enabled),
The telephone automatically picks an idle line for use
when the handset is lifted (id/e line preference feature
enabled).
4 Listen for dial tone.
l Dial number.
When party answers,
l Lift handset.
To end call,
l Hang up handset.
Continued on next page. .
5

Outside Line (continued) . . .
TRUNK GROUP ACCESS
If the system provides trunk groups,
l Press tTCM .
0
l Dial trunk group access code LINE TYPE
9 = main trunk group
81 = secondary trunk group 1
82 = secondary trunk group 2
83 = secondary trunk group 3
l Listen for dial tone.
l Dial number.
TRUNK GROUP QUEUING
A station can be placed in a queue to await the availability of a trunk
group if all trunks in the group are busy.
l Press tTcM .
0
l Dial trunk group access code (9,81,82,83).
l Hear busy tone.
l Dial (SC7 @ and hang up. When trunk
group is free, station will ring.
l Lift handset, hear trunk dial tone, and place call.
To cancel queuing,
l Press fTCM .
0
l Dial a @ , and hang up.
i.
i.
:.’
6

Intercom . . .
Intercom calls may be manually dialed or they may be automatically
dialed using a pre-programmed Direct Station Selection (DSS) key.
VOICE CALLING 1.
I
To voice call an intercom station,
l Lift handset.
l Press tTCM .
0
l Dial extension number. (To call system operator,
dial (@ .)
Display:
l Speak to called party.
To voice call a DSS number,
l Lift handset.
l Press softkey that is programmed for desired sta-
tion.
l Speak to called party.
NOTE: The outside line is automatically placed on hold when a
DSS key is pressed or when the lTCM key is pressed
prior to manualb dialing an intercom extension number.
:~
Continued on next page . . .
7

Intercom (continued) . . .
TONE CALLING
To tone call an intercom station,
l Lift handset.
l Press U-CM ,
0
l Dial extension number.
Display:
l Press lTCM again. Called telephone will ring.
0
NOTE: Some systems may be programmed to tone signal as
the first option. Pressing /TCM a second time is not
necessary in this case.
To tone call a DSS number,
l Lift handset.
l Press softkey that has been pre-programmed for
desired station.
l Press KM When intercom party answers, two-
0
way conversation can take place.
NOTE: The lights (LEDs) adjacent to softkeys indicate status
of DSS telephones: DARK indicates idle telephone.
STEADY-ON indicates telephone in use. FLASHING in-
dicates station is ringing.
8

Off-Hook Voice Announce. . .
To make a voice announcement to another station that is off-hook
or busy on a call,
l Make intercom call.
l Hear OHVA warning tone (five quick tone bursts),
and make announcement. (If busy tone is heard,
announcement cannot be made.)
o Wait on line for reply. If announcing from an LCD
speakerphone, called station may send non-verbal
reply for display. As non-verbal message is dis-
played, station is disconnected.
NOTE: The announcement may be received as an off-hook voice
announcement (OHVA) or as a secure off-hook voice an-
nouncement (SOHVA). The method in which the announcement is
received is not controlled by the caller. Rather, it isdependent upon
the type of equipment being used at the called station and class of
service programming. A multiline telephone and DB32S-xx con-
sole combination can receive an OHVA announcement but cannot
receive a SOHVA one. Certain multiline telephones are equipped
to receive announcements in a SOHVA mannerwithout need of the
companion console. If this telephone is being operated with the
handset lifted, the announcement will be received in an SOHVA
manner. If it is being operated in a handsfree manner, the an-
nouncement will not be received.
9

Speed Dialing. . .
To dial station speed dial numbers,
l Reference Speed Dial Index Card.
l Dial a keypad digit (0 through 9) for desired per-
sonal speed dial number.
ma
If on line listening to dial tone,
= Press HOLD .
0
l Dial a desired keypad digit (0 through 9 ).
To dial system speed dial numbers,
l Reference System Speed Dial List.
l Press * .
0
l Dial the memory location digits (01 through 99) for
desired system speed dial number.
uzl
If on line listening to dial tone,
l Press HOLD .
0
l Dial a plus the memory location digits (01
through 99) for desired system speed dial numbers.
Automatic Dialing . . .
To automatically dial numbers,
l Press pre-programmed softkey for desired num-
ber.
If desired softkey is programmed on second level (under DSS
key),
l Press HOLD and then press desired softkey.
0
10

Automatic Redialing...
To actlvate automatic redial,
l Press softkey pre-programmed for that purpose :’
l Number will be dialed once a minute for ten
minutes.
If call is answered,
l Take control by lifting handset.
If called station is busy,
l Press auto redial softkey to begin redial cycle im- II
mediately. (Auto redial LED lights.)
To cancel automatic redial,
l Press auto redial key, lift and replace handset, or
press any station key. (Auto Redial light goes out.)
NOTE: Any user originated station activity during automatic
redial will cancel the feature.
Last Number Redial . . .
The last number previously dialed can be automatically redialed
with a one or two-key action.
l Press a. (If on line listening to dial tone,
press 0 HOLD then press El 4
l Listen for ringing or busy tone.
l
Ringing tone: When party answers, pick up handset.
l
Busy tone: Press @ to disconnect.
Display shows last line used and number dialed.
Continued on next page . . .
11

Saved Number Redial. . .
The first 16 digits of the last manually dialed number can be saved
for later redial.
To save the number,
l Press softkey pre-programmed for this purpose.
To dial a saved number,
l Lift handset. Listen for dial tone.
l Press HOLD then press pre-programmed softkey.
0
Extended Dual Tone Multiple Frequency
(DTMF)
The length of the DTMF tone can be extended from the standard
length to a pre-programmed longer length for accessing answering
machines, banking computers, etc. that require DTMF tones longer
than 80 msec. in length.
To extend tone length,
l Take station off-hook (lift handset or press
0
SPKR ).
l Press line key if line is not automatically selected.
l Wait 10 seconds, and dial number. System will
generate long DTMF dial tones.
ma
l Immediately press HOLD
0 then press line key to
set system to generate long DTMF dial tones.
To alternate between long tone and standard tone length during
a call,
l Press HOLD then press line key.
0
12

Manual Hold. , .
To place call on hold while on line,
l Press HOLD .
0 j:
..
: ..
::.
Exclusive Hold . . .
(Only your telephone can retrieve held call.)
l Press HOLD twice.
0
To retrieve held call,
l Press line key with flashing light.
m
l Press HOLD
0
if station does not have line ap-
pearance.
Hold Recall Feature . . .
After a preprogrammed length of time, a call placed on hold will
automatically ring back to the telephone which placed it on hold. If
the call is on exclusive hold, it will revert to manual hold after the
hold recall time period. The call can then be retrieved by anyone
with that line appearance.
13

Direct Station Hold. . .
To place a call on direct hold (park a call to a station),
l While on line, press fTcM (outside call placed on
0
hold).
l Dial a @ (@ plus extension number
to receive park.
l If parked line appears on park receiving station, line
flashes at normal hold rate.
To retrieve a held call,
l From the hold receivin extension,
dial m @ d .
To cancel a held call from station which placed call on hold,
l
Dial (Jc7 @ plus extension number of the
holding station.
Cal/ Park. . .
To park a call in one of nine orbits,
l
While on line, press @
l Dial a.
l Dial a park zone access code (91 through 99).
To retrieve a parked call,
l From any station, press IToM .
0
l
Dial a .
l Dial the park zone access code (91 through 99).
NOTE: If your telephone has direct call park zone appearan-
ces, simply press the desired zone button and the line
automatically parks. The park lamp illuminates indicat-
ing park condition. Press the same park button to
retrieve. Parked calls can also be retrieved as men-
tioned above.
14

Screened Transfer. . .
To conduct a screened transfer to another station in the
system, i.
,:-
1.;
Answer outside call. (Do not press hold.)
Press @@ . (Call is placed on hold automat-
ically.)
Dial extension number of party to be transfered to
(or press DSS key for one-key intercom calling).
Display:
When intercom party answers, announce call.
Press TAP .
0
Hang up handset.
If the called party is busy or does not answer,
l Press @ to retrieve call.

Unscreened Transfer. . ,
To transfer acall unscreened to another station in the system,
l Answer outside call. (Do not press hold.)
l Press @E$ . (Call is placed on hold automat-
ically.)
l Dial extension number of party to be transfered to
(or press DSS key for one-key intercom calling).
l Hang up handset.
NOTE: If transferred line call is not answered afterpredeter-
mined number of rings, call will ring at originating
telephone.
To answer recall of transferred call,
l Press @.
I:-:
!.::-
~, .:
I ‘-
16

Multiline Conference . . .
(2 external parties, 1internal party)
To set up a multiline conference,
l Establish first outside call. (Do not press hold.)
l Press @. (Outside call is placed on hold auto-
matically.)
l Establish second outside call. (Do not press hold.)
0 Press @. Conference is established.
To remain active in conference with one conferee,
l Stay on line when one party hangs up.
To drop out of established conference,
l Dial a and hang up.
Add-On Conference . . .
(1 external party 2 internai parties)
l Establish outside call. (Do not press hold.)
l Press %Z
a .(Outside call placed on hold automat-
ically).
l Dial extension number of intercom party.
l Wait for answer (announce conference intention).
l Press @ . (A three-way connection is estab-
lished).
NOTE: Second internal station must either lift handset orpress
intercom to acknowledge conversation. Otherwise con-
ference will not work.
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