Commander NT40 Instruction Manual

NT40
System Administration
Manual

7
42/259 DOC-NT-SAM40-A P0988825 Issue 04 Printed inCanada
System Administration Manual
Commander® NT40

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of Commander Australia Limited

P0988825 Issue 04 System Administration Manual
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System Administration Manual P0988825 Issue 04
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P0988825 Issue 04 System Administration Manual
Table of contents
SECTION I: Getting started with Commander®NT40
15
Chapter 1 Tutorial 16
Regulatory information 16
You must be the Administrator! 16
What is programming? 17
Before you start 17
Making changes is simple 17
Using keys 17
The programming overlay 23
A map for working in programming 25
Starting and ending a programming session 27
Chapter 2 Frequently used programming operations 29
Programming a System Speed Dial code 29
Assigning names instead of numbers 32
Changing the time and date on the display 34
Creating a restriction for call barring 36
Applying a dialling restriction to a line 38
Applying a dialling restriction to a keystation 40
Applying a dialling restriction to a line on a station 42
Congratulations, Administrator! 44
SECTION II:
System programming 45
Chapter 3 System programming
introduction 47
Conventions used in this guide 47
Using passwords 47
Programmable settings and features 50

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System Administration Manual P0988825 Issue 04
Chapter 4 Programming stations and peripherals 59
Stations & Peripheral 59
Assigning a line to a station (line access) 59
Assigning line pool access 62
Assigning a Prime line to a station 63
Assigning intercom keys to a station 64
Assigning an Answer station to a keystation 65
Setting station Originating Line Identification 66
Chapter 5 Software keys 69
Viewing the system ID 69
Software Keys 69
Chapter 6 Setting System Speed Dial 71
Assigning a number to a System Speed Dial code 72
Selecting a line 72
Setting the system to display a name instead of number 73
Bypassing restrictions for a speed dial number 74
Chapter 7 Naming stations and lines 77
Naming stations 77
Naming lines 78
Chapter 8 Changing the time and date 79
Changing the time 79
Changing the date 80
Changing time/date using the Basic password 81
Changing the time by an hour 81
Automatic Time and Date 82
Chapter 9 Barring calls and privileges (Restrictions) 83
Customising a call barring (restriction) filter 85
Assigning filters 87

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Assigning calling privileges (Class of Service Password) 91
Locking a station 96
Preventing Last Number Redial 97
Preventing Saved Number Redial 98
Preventing Recall 99
Preventing Redirect 99
Chapter 10 Programming station capabilities 101
Seeing what has been programmed on a station 102
Setting divert 102
Programming Do Not Disturb on Busy 106
Programming Handsfree 107
Assigning a pickup group 109
Assigning a page zone 110
Programming paging 111
Programming Direct-Dial 111
Allowing Priority Call 114
Assigning a Hotline 115
Auxiliary ringer 116
Allowing a station to use Redirect Ring 117
Receive tones 118
Chapter 11 Programming User preferences 119
Changing the key programming for a station 119
Changing a Personal (user) speed dial code 120
Changing the Call log options 121
Changing the Dialling options 122
Changing the display contrast 122
Changing the Ring type 123
Chapter 12 Programming hunt groups 125
Adding or removing members from a group 126
Moving members of a group 126
Assigning or unassigning lines to a group 127
Assigning a distinctive ring to a Hunt Group 128
Setting the distribution mode 129
Setting the hunt delay 130
Programming options if all members are busy 131

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System Administration Manual P0988825 Issue 04
Programming the queue timeout 132
Programming the overflow station 133
Setting the name 133
Checking hunt group metrics 134
Chapter 13 Programming feature settings 137
Background music 137
On hold 137
Handset volume 138
Camp timeout 139
Park timeout 140
Park Mode 140
Transfer revert 142
Network revert 142
Held reminder 143
Remind delay 144
Conference tone 145
Directed (call) pickup 145
Page tone 146
Page timeout 147
Auto Time&Date 147
Call log space 148
Alarm station 149
Message reply enhancement 150
Answer key 151
Setting SWCA controls 152
CLID Match 154
Chapter 14 Hospitality Services 155
Alarm time (AL) feature 156
Hospitality Services admin alarm feature 158
Expired alarms 159
Room occupancy (RO) 160
Room condition (RC) 161
Service time 163
Chapter 15 Settings for analogue equipment 165
Setting the answer delay for SLTAs 165

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P0988825 Issue 04 System Administration Manual
Setting dial mode for SLTAs 166
Setting receive system tones for SLTAs 167
Chapter 16 Moving and copying 169
Station relocation 169
Copying programming for keystations 171
Chapter 17 Programming services 175
Using alternate or scheduled services 175
Turning Services on or off 176
Designating alternate routes for calls 179
Programming routes 183
Programming destination codes 184
Turning a manual service on/off 188
Assigning control stations 189
Assigning lines to a control station 189
Changing the name of a mode 190
Changing the time of a mode 191
Chapter 18 Changing passwords 193
Password security 193
Erasing a call log password 193
Setting the SAPLUS password 194
Setting the Administrator password 194
Setting the Basic password 195
Hospitality passwords 196
Chapter 19 Network services (ISDN) 199
Malicious call identification (MCID) 199
Chapter 20 Network features (CLID) 201
ONN blocking 201
CLI assignment 202
Caller ID station 202
Call log station 203

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System Administration Manual P0988825 Issue 04
1st Display 203
Auto called ID 204
Log space 205
Chapter 21 Auto Attendant 207
System Answer 208
Custom Call Routing (CCR) 209
Customising System Answer and CCR 210
Programming CCR lines 214
Fax switch feature 221
Chapter 22 Remote access 227
Remote access packages 227
Remote line access 230
Chapter 23 Maintenance 233
Beginning a Maintenance session 233
Checking the system version of the software 234
System administration log record 234
Chapter 24 Troubleshooting 237
Using the alarm station 237
Reporting and recording alarm codes 237
Clearing lines 238
Power failure 239
Power-fail keystation 239
Chapter 25 Testing 241
Testing the keystation 241
Section III:

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Using keystation features 245
Chapter 26 About Commander NT Keystations 247
T7316 Keystation 247
M7310N Keystation 248
M7208/T7208 Keystations 248
T7100/M7100N Keystations 249
T7000/M7000 Keystations 249
M7324N Keystation 250
Principal Keystation 250
Advantage Keystation 250
Standard Keystation 251
Economy Keystation 251
Central Answering Position (CAPN) 252
Direct Station Select (DSS) Console 253
Busy Lamp Field (BLF) Display (Advantage Keystation
only) 253
Release key 254
Chapter 27 Customising a keystation 255
Dialling mode 255
Display contrast 256
Key Inquiry 256
Moving line keys 258
Ring type 259
Ring volume 259
Customising T7000/M7000 Keystations 260
Chapter 28 Using personal features 263
Background music 263
Do Not Disturb 263
User Speed Dial codes 264
Chapter 29 Answering calls 267
Answering a call 267
Sorting calls by distinctive ring patterns 267

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Privacy feature (external calls only) 268
Answering the next queued call 268
Answering hunt group calls 269
Multiple appearances of DDI lines 269
Using SWCA line buttons 270
Using Handsfree 272
Making calls without lifting the handset 273
Answering a keystation using Directed Pickup 274
Answering a keystation using Pickup Group 275
Answer keys 276
Listening in a group 278
Disconnecting Accidentally 278
Chapter 30 Holding calls 279
Holding 279
Listening on hold 280
Chapter 31 Routing calls 283
Call Parking 283
DDI calls 284
Making a Priority call 287
Transferring a call 287
Transferring to a busy station (Call Camping) 288
Chapter 32 Making external calls 291
Using an exchange code 291
Using line pools 291
Making a conference call 292
Using Class of service passwords 297
Chapter 33 Making internal calls 299
Making an Internal call 299
Making a Conference call 299
Accessing a Direct-Dial station 299
Leaving Messages 300
Paging 304

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Remote paging 306
Voice Call 306
Chapter 34 Diverting calls 309
Diverting all calls 309
Line redirection 310
Chapter 35 Saving time with features 315
Using System Speed Dial 315
Using Autodial 315
Using Redial 318
Programming memory keys 318
Using Callback 320
Using Hotline 321
Chapter 36 Using Display Features 323
Time and Date 323
Static Time 323
Call duration time 323
Call Information 324
Call log 326
Autobumping 332
Chapter 37 Special dialling features 333
Inserting a pause 333
Setting long tones 334
Programmed Release 334
Recall 335
Run/Stop 335
Wait for Dial Tone 336
Chapter 38 ISDN services 337
ETSI ISDN BRA standard 337

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System Administration Manual P0988825 Issue 04
Chapter 39 General system features 341
Choosing a line using a line key 342
Answering calls on key stations with no line keys 342
Memory keys 343
One-line display 343
Prime line 344
Private lines 344
Volume bar 344
Wall mounting 344
Uninterruptible power supply (UPS) 344
Changing to tone dialling 345
Using your Commander NT40 from an external location 345
Tones 348
Answer keys 348
Control station 349
Chapter 40 List of Commander NT features 351
How to use Commander NT features 351
Chapter 41 List of ISDN terminal features 355
Divert All Calls 355
Transfer 356
Line access from an ISDN terminal 356
Making or receiving calls involving two
B-channels 357
Chapter 42 List of SLT station features 359
Chapter 43 Common feature displays 363
Chapter 44 Index 367

P0988825 Issue 04 System Administration Manual
SECTION I: Getting started
with Commander®NT40

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System Administration Manual P0988825 Issue 04
Tutorial
The Commander NT40 Compact is a smaller but fully-featured version
of the Commander NT132. The Main Equipment (ME) for the
Commander NT40 Compact supports up to four PSTN lines or eight
ISDN lines and eight Commander NT40 keystations and peripherals.
You can expand the Commander NT40 system to eight PSTN lines or
16 ISDN lines or 24 Commander NT40 keystations by using a Digital
Station Cartridge or NT40 Services/Expansion Cartridge for BRA
ISDN.
Regulatory information
The symbol located above indicates that the equipment described
herein meets all relevant Telecommunication Requirements for
connection and operation with the Telecommunications Network as
outlined by the Australian Communications Authority (ACA).
You must be the Administrator!
If the Installer has given this manual to you, you’re most likely the
System Administrator.
As an Administrator your role is to:
•Help your colleagues learn to use their Commander NT
Keystations.
•Change Commander NT programming to customise the system
for your office or to keep up with changes in your office
environment or personnel.
•Call for help or service when necessary.
N441

Tutorial / 17
P0988825 Issue 04 System Administration Manual
The System Administration Manual contains all the information you
need to become an expert in using and programming the Commander
NT.
This tutorial contains exercises to get you started with Commander NT
programming. By the time you finish the tutorial, you will have done all
levels of programming (using different passwords), from the simplest to
the most complex. You can always come back to an exercise to help
you remember how to change settings like the time and date.
What is programming?
The Installer has set up your Commander NT Keystation system with
standard settings, so that you can use it right away.
By following instructions on the keystation display and pressing a few
keys, you can change some of the Commander NT settings to suit the
specific needs of your business. This tutorial contains exercises that
show you how to program Commander NT settings:
Before you start
Before you start, plan what changes you want to make. Record
the changes in the Programming Record so you will have the
information at hand. For example, if you are going to program system
speed dial numbers, fill out the page in the Programming Record so
you will have all the numbers and codes handy once you start
programming.
Making changes is simple
You can change settings either on individual keystations or across the
system. Follow the display on your keystation and use a few
keystrokes to change settings quickly and easily.
Using keys
You use the same two-line display keystation that you use for everyday
calling for programming changes and maintenance. Examples of
keystations with two-line displays are shown in the illustration.

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System Administration Manual P0988825 Issue 04
Advantage Keystation Principal Keystation
M7324N Keystation M7310N Keystation
T7316 Keystation

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P0988825 Issue 04 System Administration Manual
The next illustration numbers the keys that are used for both day-to-
day communication and programming on the M7310N Keystation.
Dial pad
Used for dialling numbers when you are
making calls. It’s also used for entering
numbers and letters when you’re programming.
Display Shows instructions for everyday calling as well
as for programming.
Display keys Have a variety of uses. The current use is
shown on the display above each key.
Memory key Dials a number or feature code stored on the
key (no display)
Dual memory key* Can store two numbers or feature codes (used
with the shift key).
*Only available on Advantage and M7310
keystations
Shift key* Press the shift key before a dual memory key to
activate the second number or feature code
stored on a dual memory key.
*Only available on Advantage and M7310
keystations
Feature key (≤) Allows you to enter a feature code while using
or programming the keystation.
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