Cradlepoint MC400 User manual

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Quick Start Guide /MC400
+ Dual integrated modem capability
+ Dual SIM slots in each modem
+ Active GPS (available on most models)
+ Adds support for Verizon XLTE (Band 4 AWS)
+ Adds support for AT&T LTE Band 2 & Band 5
+ Adds support for Sprint LTE
MC400 Key Features:
MC400
Integrated 4G LTE Modem
Go to cradlepoint.com/mc400 to learn more.
THANK YOU FOR
CHOOSING CRADLEPOINT
Cradlepoint is the leading provider of secure,
cloud-managed 3G/4G/LTE networking
solutions for the distributed enterprise with
hundreds or thousands of locations. Our
broad family of high-performance routers are
designed for deployment in mission-critical
applications that require 24x7 connectivity.
Always Connected. Always Protected.

Quick Start Guide /MC400
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DEVICE DETAILS
Model numbers:
MC400LP6
MC400LP5
MC400LP4
MC400LPE
MC400LP3
MC400L2
Product compatibility:
With active GPS and additional LTE band support, the MC400 is
available with the following products:
*ARC products support a single modem (dual embedded modem only supported on the AER Series.)
+AER3100 Series
+AER2100 Series
+AER1600 Series
GETTING STARTED
Setting up the Modem
+ Activate your MC400 modem with a mobile broadband
data plan.
+ Plug the MC400 modem into a compatible Cradlepoint product.
+ Update your NetCloud OS (firmware), if needed.
+ Fine tune the MC400 location for optimal mobile broadband
signal strength.
Activate the Modem
Purchase a wireless broadband data plan for your MC400. Wireless broadband data
plans are available from wireless carriers such as AT&T, Sprint, Verizon, EE, and
Vodafone.
To activate the modem from a Cradlepoint router, log into the administration pages
(see page 3), and select ‘System’ from the left navigation bar and then ‘System Control
> System NetCloud OS’ from the dropdown menu. Find and select the Cradlepoint
modem and click ‘Control’. In the popup window that appears, click ‘Activate’.
SIM Card Setup
For LTE (4G) and HSPA (3G) products, broadband data plans are provided using SIM
cards. To activate your MC400, simply insert an activated SIM card into the exposed
SIM slot. Press on the SIM until it clicks into place.
+ COR Dual Modem Dock &
Extensibility Dock
+ ARC CBA850*

Install the Modem
The MC400 is designed to be used exclusively with compatible Cradlepoint routers and adapters. To install the
MC400 to your Cradlepoint product:
1. Switch the Cradlepoint product to the ‘Off’ position.
2. Align the MC400 USB plug with the appropriate USB port on the Cradlepoint router or adapter.
3. Connect the MC400 to the Cradlepoint product, pressing on both the MC400 and the product.
4. Turn the Cradlepoint product On with the MC400 attached. Watch for the modem LED to illuminate on the router.
With mobile broadband signal coverage, you’re now ready to access the Internet.
Quick Start Guide /MC400
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Deploy and Manage the
Intelligent Network with
Cradlepoint NetCloud
Cradlepoint NetCloud is a network
management and application
platform that integrates cloud-
based, software-defined networking
with your Cradlepoint devices to
improve productivity, increase
reliability, and reduce costs.
NetCloud includes SD-WAN
capabilities and SD-Perimeter to
enhance the security and scalability
of your network and business
operations.
To learn more and begin a free
30-day trial:
cradlepoint.com/netcloud
Sales & Support: [phone]
UPDATING NETCLOUD OS
You may need to update your Cradlepoint router or
adapter NetCloud OS to support the MC400 modem.
Automatically Update NetCloud OS
Modem must be connected to a Cradlepoint Router.
1. Connect to the router via Ethernet or WiFi. For WiFi,
the default SSID is found on the product label on the
bottom of the router.
2. Open a browser window and type “cp” or
“192.168.0.1” in the address bar and press
return/enter.
3. When prompted for your password, type the default
password found on the product label on the bottom
of the router.
4. Select ‘System > System Control > System
NetCloud OS’.
5. Look under the ‘NetCloud OS Upgrade’ section, and
check if your ‘Available NetCloud OS Version’ is up
to date.
6. If a newer NetCloud OS version is available, select
‘Automatic (Internet)’. Note: process requires an
active data source.
7. Wait a moment while NetCloud OS is updated and
the router reboots (do not close the browser window
when updating).

Manually Update NetCloud OS
Downloading NetCloud OS before updating is only
required if your modem doesn’t work in the router
initially.
1. Navigate to the Cradlepoint Connect Portal at
portal.cradlepoint.com.
2. Select your product from the list and download
the most recent NetCloud OS version file to your
desktop.
3. Follow steps 1-4 under ‘Automatically Update
NetCloud OS’. Click ‘Manual NetCloud OS Upload’
and click the ‘Browse’ button.
4. Select the NetCloud OS file you saved to
your desktop and click ‘Open’ and then ‘Begin
NetCloud OS Upgrade’.
5. Wait a moment while NetCloud OS is updated
and the router reboots (do not close the browser
window when updating).
ROUTER COMMUNICATION /
DATA USAGE
The factory default configuration of the router
is set to communicate with Cradlepoint and
other resources at regular intervals to access the
latest NetCloud OS and modem updates, clock
synchronization (NTP), and NetCloud Manager
membership. Such communication may result
in data usage and applicable charges regardless
of whether the router uses a wired or wireless
Internet connection. To avoid such data usage and
potential charges, consult the following Knowledge
Base article:
http://knowledgebase.cradlepoint.com/articles/
support/router-communication-data-usage
Quick Start Guide /MC400
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