Ctouch Canvas Instruction Manual

HEYYOU,LETMEHELP!
INSTALLATION/USERMANUAL
CTOUCH Canvas
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CONTENT
Content....................................................................................................................................................................2
Important information...................................................................................................................................3
Important safety precautions....................................................................................................................4
Standard accessories......................................................................................................................................8
Vesa mount installation.................................................................................................................................9
Control panel .....................................................................................................................................................10
Connection panel............................................................................................................................................. 11
Connections ....................................................................................................................................................... 12
Remote control ................................................................................................................................................14
Basic operations .............................................................................................................................................. 15
Setting menu .....................................................................................................................................................18
Troubleshooting............................................................................................................................................... 21
Specifications ................................................................................................................................................... 22

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IMPORTANTINFORMATION
If the unit is not positioned in a stable location, it can be potentially hazardous due to falling.
Many injuries, particularly to children, can be avoided by taking simple precautions such as:
•Only use furniture that can safely support the unit.
•Ensure the CTOUCH interactive display is not hanging over the edge of the supporting furniture.
•Do not place the CTOUCH interactive display on tall furniture (for example, cupboards or
bookcases) without anchoring both the furniture and the CTOUCH interactive display to a
suitable support.
•Do not place cloth or other materials between the CTOUCH interactive display and supporting
furniture.
•Do not let children climb on furniture to reach the CTOUCH interactive display or its controls.
•Do not use immediately after moving from a low temperature to high temperature environment,
as this causes condensation, which may result in fire, electric shock, or other hazards.
•To avoid possible condensation it is recommended to not use the device within 24 hours after its
arrival, to avoid possible condensation.
Warning!
To prevent the spread of fire, keep candles or other open flames away from the CTOUCH
interactive display all the times.

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IMPORTANTSAFETYPRECAUTIONS
CAUTION
RISKOFELECTRICSHOCK
DO NOT OPEN THE DISPLAY
This symbol indicates dangerous voltage may pose a risk of electric shock for
your CTOUCH interactive display. This label is located on the back of your CTOUCH
interactive display.
This symbol indicates that important operating and maintenance instructions are contained in
the literature accompanying your CTOUCH interactive display.
Electricity may cause personal injuries and property damage if handled improperly. The CTOUCH interactive display has been
engineered and manufactured with the highest priority on safety. But IMPROPER USE CAN RESULT IN POTENTIAL ELECTRIC SHOCK
OR FIRE HAZARD. In order to prevent potential danger, please observe the following instructions when installing, operating and
cleaning the product. To ensure your safety and prolong the service life of your CTOUCH interactive display, please read the following
precautions carefully before using the product.
1. Read these instructions - All operating instructions must be read and understood before the product is used.
2. Keep these instructions - These safety and operating instructions must be kept in a safe place for future reference.
3. Note all warnings - All warnings on the product and in the instruction manual must be observed closely.
4. Follow all instructions - All operating instructions must be followed.
5. Attachments - Only use attachments/accessories specified by the manufacturer. Do not use attachments which are not
recommended by the manufacturer. Use of improper attachments can result in accidents.
6. Power source - This product is intended to be supplied with a listed power supply indicated on the marking label. If you are not
sure of the type of power supply at your location, consult your product dealer or local power company. For added protection for
this product during a lightning storm, or when it is left unattended and unused for a long period of time, unplug it from the wall
outlet and disconnect the cable system.
7. Power cord protection - Protect the power cord from being walked on or pinched particularly at plugs, wall outlet, and the
point where they exit from the device.
NOTE: Where the mains plug or an appliance coupler is used as the disconnected device, the disconnected device shall remain
readily operable.
8. Overloading - Do not overload wall outlets, extension cords, or convenience receptacles on other equipment as this can result
in a risk of fire or electric shock.
9. Entering of objects and liquids - Never insert an object into the product through vents or openings. High voltages are present in
the product and inserting an object can cause electric shock and/or short circuit internal parts. For the same reason, do not spill
water or liquid on the product.
10. Servicing - Refer all servicing to qualified service personnel. Servicing is required when the device has been damaged in any
way, such as the power-supply cord or plug is damaged, liquid has been spilled, objects have fallen into the device, the device
has been exposed to rain or moisture, does not operate normally or has been dropped.
11. Damage requiring service - If any of the following conditions occurs, unplug the power cord from the AC outlet and request a
qualified service technician to perform repairs.
a. When the power cord or plug is damaged.
b. When liquid is spilled on the product or when objects have fallen into the product.
c. When the product has been exposed to rain or water.

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d. When the product does not operate properly as described in the operating instructions.
Do not touch the controls other than those described in the operating instructions. Improper adjustment of controls not
described in the instructions can cause damage, which often requires extensive adjustment work by a qualified technician.
e. If the product has been dropped or the cabinet has been damaged in any way.
f. When the product displays an abnormal condition or exhibits a distinct change in performance. Any noticeable abnormality in
the product indicates that the product needs servicing.
12. Replacement parts - In case the product needs replacement parts, make sure that the service person uses replacement
parts specified by the manufacturer, or those with the same characteristics and performance as the original parts. Use of
unauthorized parts can result in fire, electric shock and/or other danger.
13. Safety checks - Upon completion of service or repair work, request the service technician to perform safety checks to ensure
that the product is in proper operating condition.
14. Wall or ceiling mounting - When mounting the device on a wall or ceiling, be sure to install the product according to the method
recommended by the manufacturer. This is a safety issue.
15. Stand - Use only with the trolley stand or wall mount specified by the manufacturer, or sold with the device. Do not place the
product on an unstable trolley stand or wall mount. Placing the product on an unstable base can cause the product to fall,
resulting in possible serious injuries as well as damage to the device. When mounting the product on a wall, be sure to follow the
manufacturer’s instructions. Use only the mounting hardware recommended by the manufacturer.
Make sure you use all 4 bolts when placing a CTOUCH display on the Wallom2 lifts.
16. Careful move - When a trolley is used, be cautious when moving the trolley/device combination to avoid injury from the device
tipping over. Sudden stops, excessive force and uneven floor surfaces can cause the product to fall from the trolley.
Careful move and be careful please, point of strength should not in display screen. Never attempt to move the CTOUCH
interactive display unless the AC power cord has been disconnected.
17. Do not use this device near water - for example near a bathtub, washbowl, kitchen sink, laundry tub, in a wet basement or
near a swimming pool. The device should not be exposed to dripping or splashing liquids and that no objects filled with liquids,
such as vases, shall be placed on the device.Do not use immediately after moving from a low temperature to high temperature
environment, as this causes condensation, which may result in fire, electric shock, or other hazards.
18. Clean only with damp cloth - Unplug the device from the power before cleaning. Do not use liquid cleaners or aerosol cleaners.
Use a soft cloth for cleaning. Please contact your dealer for our cleaning material or look at support.ctouch.eu for our cleaning
recommendations.
19. Ventilation - Do not block any ventilation openings. Install the CTOUCH interactive display in accordance with the manufacturer
instructions. The vents and other openings in the cabinet are designed for ventilation. Do not cover or block these vents and
openings since insufficient ventilation can cause overheating and/or shorten the life of the product. This product is not designed
for built-in installation; therefore do not place the product in an enclosed space such as a bookcase or rack, unless proper
ventilation is provided or the manufacturer’s instructions are followed.
It should have interspace around the product and the wider it has the heat dissipation is better. Suggest up>10cm, around>10cm
and back >2.5cm.
20. Heat sources - Do not install near any heat sources such as radiators, heat registers, stoves, or other device (including amplifiers)
that produce heat.
21. Panel protection - The display panel used in this product is made of glass. Therefore, it can break when
the product is dropped or impacted upon by other objects. Be careful not to be injured by broken glass
pieces in case the display panel breaks.
Do not use hard or sharp object to take place of special pen when write in the screen.
Wipe the screen from one side to the other carefully till it looks completely clean.
Do not flailing in all directions.
22. Pixel defect - The display panel is a very high technology product, giving you fine detailed pictures. Occasionally, a few
non-active pixels may appear on the screen as a fixed point of blue, green or red. Please note that this does not affect the
performance of your product.
23. Placement of the display - Do not use the display in Portrait mode nor horizontally, due to heating household. If done anyway,
the warranty will void.
Warning! For continued safety, device with class I construction shall be connected to a mains socket outlet with a protective
earthing connection.

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ABOUT LOCATION / ENVIRONMENT
•When the unit is used in rooms (locations) with low temperature, the picture may leave trails or
appear slightly delayed. This is not a malfunction. The unit will recover when the temperature
returns to normal.
•Do not leave the unit in a hot or cold location. Also, do not leave the unit in a location exposed to
direct sunlight to near a heater or in high humidity, as this may cause the cabinet to deform and
the screen to malfunction and affect the CTOUCH interactive display’s performance.
•Environment condition:
- Operating temperature: 5°C – 35°C
- Operating humidity: 20% – 80% (no moisture condensation)
- Storage temperature: -15°C – 45°C
- Storage humidity: 10% – 80%
- Atmospheric pressure: 86 kPa ~106 kPa
ABOUT AFTER-IMAGE
The extended use of fixed image program material can cause a permanent after-image on the
screen. This background image is viewable on normal programs in the form of a stationary fixed
image. This type of irreversible screen deterioration can be limited by observing the following
steps:
A. Reduce the brightness/contrast setting to a minimum viewing level.
B. Do not display the fixed image for extended periods of time.
C. Turn the power off when the display is not in actual use.
Important Information Regarding Use of Video Games, Computers, Captions or Other Fixed
Image Displays.
•Do not allow a still picture to be displayed for an extended period of time, as this can cause a
permanent after-image to remain on the screen. Examples of still pictures include logos, video
games, computer images, teletext and images displayed in 4:3 mode.

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Cautions!
•The permanent after-image on the screen resulting from fixed image use is not an operating
defect and as such is not covered by the warranty.
•This product is not designed to display fixed images for extended periods of time.
Cleaning and Maintenance
To clean this unit, wipe with a soft, dry cloth. Clean the cabinet with a soft, lint-free cloth. If the
cabinet is especially dirty, moisten a soft, lint-free cloth in a weak detergent Solution, squeeze the
excess moisture from the cloth, then wipe the cabinet with the cloth.
•Use a clean cloth to dry the cabinet.
•Use eyeglass cleaner to remove stubborn dirt from the screen.
•Never use alcohol, paint thinner or benzine to clean this device.
Carrying or Moving the CTOUCH interactive display
•When you move the CTOUCH interactive display, hold the display by the handles and support
underneath if needed, not by the frame!
•Be aware of the danger or harm which may be caused by carrying or moving the CTOUCH
interactive display, as the bezel is very thin.
•When transporting, do not subject the unit to shocks or vibration, or excessive force and
transport the screen vertical - NOT horizontal - to prevent damage.
Environmental Protection
The CTOUCH display should not be disposed of with household waste. Please recycle where
facilities exist. Or contact CTOUCH to return your CTOUCH display free of charge.

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STANDARDACCESSORIES
Unpacking
The following items are included in your product box.
CTOUCH interactive display
HDMI Cable
Remote Control
USB Touch Cable USB-C Cable
2 CTOUCH Pens
Cleaning Cloth
Quick Start Guide
AC Power Cord
Warranty Card
UK AC Power Cord
Welcome Letter
Note: the illustrations may differ slightly from the items shipped with your products.

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VESAMOUNTINSTALLATION
1. Contact a professional for assistance when mounting the CTOUCH interactive display.
CTOUCH is not responsible for any damage to the product or injury to yourself, if you mount the
CTOUCH interactive display on your own.
2. Do not mount the CTOUCH interactive display while the CTOUCH interactive display is turned on.
It may cause personal injury due to electric shock.
3. Use standard M8 x 25mm screws (4 pieces) to mount the CTOUCH interactive display.
Warning!
•Always be sure to ask a qualified technician to carry out set up. Incorrect fitting may cause
equipment to fall, resulting in injury and product damage. Any damage resulting from not having
a professional installer mount your unit will void your warranty.
•When any optional accessories or brackets are used, always ensure that the instructions
provided are followed fully.
•Do not mount the unit directly below ceiling lights (such as spotlights or halogen lights) which
typically give off high heat and influence touch behavior.
•Take care when fixing wall brackets to the wall. Wall mounted equipment shall not be grounded
by metal within the wall. Always ensure that there are no electrical cables or pipes in the wall
before hanging bracket.
600mm (65")
400mm (55")
800mm (75"/86")
400mm (55"/65")
600mm (75"/86")
Depth of screw:
Minimum 22 mm
Maximum 25 mm
Screw for fixing the CTOUCH interactive
display onto the wall-hanging bracket.
(View from the side)

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CONTROLPANEL 1
3
2
56
7
8
910 11
4
c
b
a
CTOUCHABLE BUTTONS DESCRIPTION
aCTOUCH button on/ off Power: Press the button for 2 seconds to turn the CTOUCH interactive display on.
Quick start menu: Press button once to call up the quick start menu
bMute Turn sound on or off.
cVolume slider Change sound volume.
NR. DESCRIPTION
1USB (3.0) (for camera) This port is designed for connecting a webcam.
2AC out Connect exteral device that is switched on/off with the screen.
3Power switch Push (I) to turn on the power, push (O) to cut off the power.
Note: for safety reasons do not cover the power switch.
4AC IN Plug the AC cord into this jack and into a power outlet.
5Fuse 12A 250VAC fuse
6Microphone Voice input
7CTOUCH module slot Insert a CTOUCH module (optional).
8OPS module slot Insert an OPS module (optional).
9Fingerprint reader Insert the CTOUCH fingerprint scanner (optional).
Note: this port is dedicated to the fingerprint scanner, normal USB device will not
work.
10 USB 2.0 Connect an USB device to this port
11 NCF reader Insert the CTOUCH NFC reader (optional).
Note: this port is dedicated to the NFC reader, normal USB device will not work.

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CONNECTIONPANEL
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3
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NR. DESCRIPTION
1USB-C Connect an external device with an USB-C cable to this port.
Note:the display supports USB 3.1 Gen 2.
2USB 3.0 Connect a USB device to this port.
3Display Port (DP) in Connect an external device with a DP cable to this port.
4HDMI 1/2/3 in Connect an external device with a HDMI cable to this port.
Note:connect an external HDMI device which supports ARC to HDMI 3.
5Touch out 1/2/3 Connect an external device to support touch control of the external device on the
display.
Note: Windows is Plug & Play, for Apple a driver is needed.
Note: Touch out 1 connects to HDMI 1, Touch out 2 connects to HDMI 2 &,
Touch out 3 connects to HDMI 3, DP & VGA.
6HDMI out Connect an external device with a HDMI cable to this port to output the image and
sound of the CTOUCH interactive display.
7PC in Connect an external device with a VGA cable and Mini Jack to this port.
8S/PDIF digital audio output Connect a digital sound system to this SPDIF optical connector.
9Headphones in Connect a headphone to this jack.
10 RS-232C Connect a DB-9 cable to this port for remote control, service and other uses.
11 LAN 1/2(PoE+) Connect the external network or router with an LAN cable to this port.
12 Audio in Connect an external audio device with a Mini Jack cable to this jack.
13 USB 2.0 This USB-port is used for manual firmware updates.
14 USB 2.0 Connect a USB device to this port.

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CONNECTIONS
CAUTIONS BEFORE CONNECTING
•Please make sure the CTOUCH
display is turned off then
connecting an external device.
•Check the plugs at the ends of
the cables to make sure that
they are the correct type before
plugging them into the jacks of
the CTOUCH interactive display.
•Make sure that all plugs are
securely inserted into the jacks.
Loose connections can result in
image or color problems.
•The illustration of the external
device may be different
depending on your model.
•Refer to the operating manual of
the external device as well.
A
A
C
B
PC, etc.
Audio cable
Monitor
HDMI cable
VGA cable
USB cable
USB devices
HDMI devices
DP devices
PC, etc.
USB cable
USB cable
DP cable
HDMI cable
HDMI cable
USB Type C devices Type C cable
USB cable A
B

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C
B
e Connect TOUCH OUT with USB cable to
PC USB port.
e Connect PC with VGA cable, HDMI cable
or DP cable. Please choose the proper
method of connection based on your
device.(Only for PC, HDMI, DP signal)
e Touch out 1 corresponds to the HDMI 1.
e Touch out 2 corresponds to the HDMI 2.
e Touch out 3 corresponds to the HDMI 3,
DP or VGA.
e Note: After installation of the driver, it
can control the external computer
by native touch control.
PC, etc.
Network connection
Network
cable
USB devices
HDMI devices
USB cable
HDMI cable
USB cable
USB cable USB flash disk (UFD)
(For software upgrades)
Serial port cable
Network connection
Digital sound system
Audio input devices
PC, etc.
VGA devices
S/PDIF cable
Headphone cable PC, etc.
Network cable
Audio output devices
Audio cable
VGA cable
Audio cable
A
B

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Switch the CTOUCH interactive
display power on or off
Confirm or enter a sub-menu or
toggle between options during
menu operation.
Switch to OPS
Display or exit the setting menu
screen
Mute the sound
Freeze the current picture
Volume down
Display or exit input source menu
Use Arrow buttons to navigate in
on-screen menu
Return to previous menu or exit
the on-screen menu
Turn off the picture on the
CTOUCH interactive diaplay and
listen to the program audio only.
Volume up
Switch ECO mode on/off
REMOTECONTROL

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BASICOPERATIONS
TURNING THE CTOUCH INTERACTIVE DISPLAY ON OR OFF
1. Plug one side of the power cord into the AC power outlet and the other side into the wall
socket.
2. Switch on the Power Switch to turn the CTOUCH interactive display on.
3. The display is in standby mode now. Wait a moment until the power indicator lights up, then
press button on the remote or the CTOUCH button on the display, to turn the CTOUCH
interactive display on.
4. Press button on the remote or the CTOUCH button on the display again, to turn the CTOUCH
interactive display in standby mode.
5. Switch off the Power Switch to cut off the power completely.
Note: The CTOUCH interactive display needs some time to shut off correctly before it can be
switched on again. By interupting this proces the next start up can take longer.
Note: When there is no active source on the CTOUCH interactive display, it will go into stand-by
mode after 3 minutes.
CONNECTIONS
Make sure both the external device as well as the CTOUCH display are turned off, when
connecting the external device to the CTOUCH display.
Check the plugs at the ends of the cables to make sure that they are the correct type, before
plugging them into the jacks of the CTOUCH interactive display.

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FIRSTTIMEINSTALLATION
1. Network
Plug the LAN-cable into the LAN-port on the bottom or side of the CTOUCH display, to connect
to the internet.
2. Settings menu
•After switching on the CTOUCH display, access the settings menu to change the
default settings:
•Press the settings button on the remote control or in the quick start menu to open
the settings menu
•Use default pincode [0000] to gain access
It is advised to change default settings
pincode here and note down: Optionally change the menu language here:
3. Install CTOUCH BRIX
•Mount and install OPS PC
•Follow the installation procedure according to the license card provided with the BRIX
4. Whiteboard and sharing software
•Each Canvas screen is provided with a software license for whiteboarding software and
wireless sharing software
•Follow the installation procedure according to the license card provided with the Canvas
screen to install these packages on an OPS or an external PCConnecting to wireless internet

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OPERATINGTHEQUICKSTARTMENU
Press the CTOUCH button or slide up from the bottom of the screen with one finger to call up the
quick start menu.
Select input source
Set volume
Mute
Screen settings
Standby
Set brightness
Energy mode
Backlight mute
Freeze screen
ECO mode
Lock screen

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Network
Ethernet Connect to Ethernet
SETTINGMENU
NETWORK

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Picture
Energy mode Select the energy mode of the display
Zoom Mode Select the aspect ratio (display proportions) according to your video signal type or
personal preference
Picture mode Select picture mode
Colour profile Select colour profile
Backlight Set the overall brilliance of the screen
Blue light filter Set the blue light filter
VGA Auto Adjust Automatically adjust the image setting such as position and phase
Sound
Sound mode Select sound mode
Microphone Set human presence detection
Balance Adjust volume level of right and left speakers
AVC Select [On] to equalize overall volume levels across all channels
Select [Off] to turn off the auto volume control
Sound effect Select the digital signal processing (DSP)
SPDIF mode Select the digital audio output mode for SPDIF
DEVICE: PICTURE & SOUND

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SETTINGMENU
SYSTEM
General
Languages Select on-screen languages
Date & time Set the date & time used by the display
HDMI settings Set HDMI source
Auto source switch Switch automatically to a newly connected source
Timer off Set Off Timer to switch the CTOUCH to standby at a specified day and time
Timer on Set On Timer to turn on the CTOUCH automatically on at a certain day and time
Pin
Change pin code Set pin code of the display - this pin code will be used for certain menu's & to lock the
touch of the display
Device
System information Details about the display, used storage and serial number of the display
Device reset Reset the display to default settings
PLEASE NOTE: this action cannot be undone!