D-Link DPH-128MS - VoiceCenter VoIP Phone User manual

2D-Link DPH-128MS User Manual
Table of Contents
Product Overview ........................................................4
Package Contents....................................................4
System Requirements ............................................. 4
Introduction..............................................................5
Features...................................................................6
Hardware Overview .................................................7
Front................................................................... 7
Rear ...................................................................8
Text Entry...........................................................9
Installation..................................................................10
Microsoft Response Point Administrator................11
Setup through MENU/Keypad................................16
System.............................................................16
Password...................................................... 16
Language .....................................................18
Date/Time.....................................................19
Restart .........................................................21
Network............................................................ 21
IP Assignment .............................................. 21
DNS..............................................................23
VLAN............................................................ 24
DSCP ...........................................................25
NAT Traversal ...............................................26
Router/Bridge ............................................... 31
VoIP .................................................................33
SIP Settings ................................................. 33
Voice Settings...............................................43
Call Functions .................................................. 46
Do Not Disturb..............................................46
Call Waiting .................................................. 47
Anonymous Call ...........................................48
Anonymous Call Reject................................48
Call Waiting Tone Notification.......................49
Call Forward ................................................. 50
Hot Line........................................................ 52
Phone Settings ................................................ 53
Tone Setting ................................................. 53
Ring Tone Type.............................................54
Hold Tone Setting ......................................... 54
Transfer call end of Conference.................... 55
Pound Key Dial............................................. 56
Missed Call Display ...................................... 56
Internet Radio...............................................57
Timer Setting................................................58
Programmable Keys......................................... 61
Speed Dial....................................................61
Dial Plan....................................................... 62
Line Key Settings ......................................... 64
Message Center .............................................. 65
Message Center...........................................65
Voice Message.............................................66
Information ...................................................67
Operating the Phone..............................................69
Table of Contents

3D-Link DPH-128MS User Manual
Table of Contents
Dialing SIP Number .........................................69
Speed Dialing .................................................. 69
Answering a Phone Call...................................69
Switching to Another Line ................................ 70
Looking Up the Status of other On-Line Calls .70
Mute.................................................................70
Mute Call ...................................................... 70
Mute Ring Tone ............................................ 71
Call Transfer .....................................................71
On Hold............................................................71
Three-Way Conference....................................72
Volume Adjustment..........................................72
Quick Functional Key .......................................73
Function + 1: Language................................73
Function + 2: Time Format ...........................73
Function + 3: Information..............................73
Function + 5: DND........................................ 73
Advanced Features.......................................... 74
Internet Radio...............................................74
Web-based Configuration ......................................75
Logout..............................................................75
Network............................................................ 76
Management ................................................76
IP Assignment .............................................. 77
Router/Bridge ............................................... 79
VoIP .................................................................80
SIP Setting ................................................... 80
SIP Account Setting .....................................82
Message Server ...........................................83
Advanced .........................................................84
QoS Setting.................................................. 84
NAT Traversal Settings ................................. 85
Voice Setting ................................................87
Phone ..............................................................88
Phone Setting...............................................88
Call Function ................................................ 90
Speed Dial....................................................91
Dial Plan....................................................... 92
Line Key Setting ........................................... 93
Music Station................................................94
MP3 File ....................................................... 95
Call Tracing Log............................................ 96
Reboot .............................................................97
Restart System.............................................97
Restore Factory Settings..............................98
Troubleshooting.........................................................99
Networking Basics .................................................. 100
Check your IP address ........................................100
Statically Assign an IP address ........................... 101
Technical Specifications......................................... 102
Contacting Technical Support................................104
Warranty ...................................................................105
Registration..............................................................110

4D-Link DPH-128MS User Manual
Section 1 - Product Overview
• D-Link DPH-128MS IP Phone
• Power Adapter
• CAT5 Ethernet Cable
• CD-ROM with User Manual, and QIG
System Requirements
• Computers with Windows®XP SP2 or Windows Vista®operating systems with an installed Ethernet
adapter
• Internet Explorer Version 6.0, Mozilla 1.7.12 (5.0), or Firefox 1.5 and above (for configuration)
Product Overview
Package Contents
Note: Using a power supply with a different voltage rating than the one included with the DPH-128MS will cause damage
and void the warranty for this product.

5D-Link DPH-128MS User Manual
Section 1 - Product Overview
Introduction
D-Link®VoiceCenter™, a Microsoft®Response Point™ phone system, is designed for small to medium-sized businesses with
support for up to 50 users.VoiceCenter is an IP-based phone system that provides numerous advantages over traditional PSTN
(analog) phone systems. Unlike previous generations of complicated, hard-to-use IP-based products, VoiceCenter is easy to
install, manage, and maintain.VoiceCenter is also portable - businesses that need to relocate offices can take the phone system
along. In addition, VoiceCenter provides state-of-the-art features such as Voice-activated Dialing, built-in Automated Attendant
for answering and routing calls, Call Logs for managing phone usage, and Automatic Phone and Gateway Discovery allowing
for a simplified setup process.
VoiceCenter is a scalable solution that supports up to 50 IP Phones and Users on a network. There are no fees or licenses
required for adding more phones to the system. Thus, as your company grows and hires new employees, you only need to
purchases more phones.
The DPH-128MS IP Phones include many features not found in analog phones as well as standard features that you are used
to having. The One-touch Voice-activated Dialing feature allows users to reach anyone in the company directory and Microsoft
Outlook address book by simply saying their name. Users can also transfer, park, and retrieve calls the same way. Voicemail
to e-mail forwarding is another convenient feature. With the Administrator program you can easily view incoming and outgoing
phone calls made by using the Call History function. In addition, standard features such as Mute, Hold, Transfer, Speakerphone,
and 3-Way Conference functions are included.
Because the entire phone system is designed with simplicity in mind, you can set up a phone and user from start to finish in
minutes.To minimize time and hassle with hardware setup, the IP Phone provides two Ethernet ports for connecting to a network
and another Ethernet device such as a computer. This means instead of having to run an extra Ethernet cable for connecting
a phone to a network, you can simply attach the phone with the Ethernet cable that was once connected to a computer and
attach the computer to the phone for enabling network connectivity to both devices. Once the hardware connection is made,
you can use the Configure Phone Wizard provided by the Microsoft Response Point software to assign extensions and names
that only takes a couple of steps.
The D-Link DPH-128MS IP Phones, which is part of VoiceCenter, is ideal for today’s productivity and efficiency-minded small
to medium-sized business by providing state-of-the-art telephony features that is easy to install and convenient use.
*Requires a third party local phone service plan. D-Link Systems, Inc. is not a Telephone Service Provider or VoIP Phone Service Provider.

6D-Link DPH-128MS User Manual
Section 1 - Product Overview
• Easily Add More IP Phones to Microsoft®Response Point™Phone System - Up to 50.
• Designed with Simplicity in Mind - Easy to Install, Use and Manage.
• No Fees or Licenses Required for Adding More Phones.
• One-touch Voice-activated Dialing and Voicemail Access.
• Voicemail to E-mail Forwarding
• 3-way Call-conferencing
• Speakerphone
• Mute, Hold, or Transfer calls
• View Call History on the LCD Display
• Connect a Phone and Computer Using a Single Ethernet Connection From a Network.
• Auto Phone Discovery Feature Makes Installing Hardware Quick and Easy.
• Power over Ethernet
• 3.2” grayscale graphical LCD
Features

7D-Link DPH-128MS User Manual
Section 1 - Product Overview
2
Hardware Overview
Front
A graphical display provides a visual user
interface for menu, date and time, call status
and system information.
Indicates that the phone is currently in use or
ringing.
Move cursor right while modifying data within the
phone menu and circle through the options within
the phone menu and end-of-dial digit.
Switch to different lines / access to the advanced
call features.
Disable microphone so that the person on the
other line can not hear anything. Use the numeric
key to quickly look up the phone information and
mute the ring tone.
Transfer an active call to another line.
Access Call History, Redial from Call History,
and Last Number Redial.
Place a call on hold or resume the held call.
Enable or disable the Speaker Phone mode.
3 soft keys that are changeable as the conditions
for call operation and configuring the phone
within MENU.
Backspace while dialing phone number or
inputting data within the phone menu and circle
through the options within the phone menu to
cancel the operation.
Scroll up and down the phone menu, Call History
and Phone Book.
2 x 3.5mm Headset Jacks (for PC-compatible
headset). *Future models
Input IP address, telephone number or alphabet
character.
1. LCD
2. LED Indicator
3. Right/OK
4. Line Keys
5. Mute/Function
6. Transfer
7. Redial/Call History
8. Hold
9. Speaker (with LED)
10. Soft Keys
11. Left/Cancel
12. Up/Down
13. Headset Jacks
14. Numeric Keys
13
4
5
6
7
8
9
10
11
12
14
13

8D-Link DPH-128MS User Manual
Section 1 - Product Overview
LAN Port
Used to connect the IP Phone
through Ethernet cable to your
Local Area Network.
Rear
PC Port
Used to connect the IP Phone
through Ethernet cable to your
PC.
Power Receptor
Receptor for the supplied power
adapter.

9D-Link DPH-128MS User Manual
Section 1 - Product Overview
Text Entry
You can use alphanumeric characters to enter details into the Phone Book, and the required data for configuration
within the MENU. The table below shows the characters that you can enter in the different text modes.
Text Mode
Key Numeric (0-9) Key Normal (ABC) Numeric (0-9)
1 1 7 pqrsPQRS 7
2 abcABC 8 tuvTUV 8
3 defDEF 9 wxyzWXYZ 9
4 ghiGHI 0 @ . _ - * # ( )
% & + $ / ,
0
5 jklJKL * . *
6 mnoMNO # #
In Normal and Numeric modes, each time you press a key in quick succession the next character available will be
displayed. When you do not press a key for more then 1 second, the current character will be selected and the cursor
will move one key right for the next selection.
For example, to enter “c” you need to press “2” four times in quick succession.To enter the displayed character, release
the key or press another key.

10D-Link DPH-128MS User Manual
Section 2 - Installation
Installation
Connect the IP phone as the following diagram.You can also connect the phone to an Ethernet switch which supports
power over Ethernet for supplying power through the Ethernet cable. The power adaptor is no longer required for this
situation.
Note: Only the LAN interface of DPH-128MS supports PoE and is capable to be used as the medium for supplying
power from a PoE switch.

11D-Link DPH-128MS User Manual
Section 2 - Installation
Microsoft Response Point Administrator
This section will show you how to configure your new D-Link DPH-128MS IP Phone. Use the following steps to configure
the IP Phone using Microsoft®Response Point™Administrator.
Note: Microsoft Response Point Administrator only operates with Windows®XP SP2 or WindowsVista®.
Open Microsoft Response Point Administrator and select the Phone System tab if necessary.
In the Tasks menu, under Phones, click Add Phone to launch
the Configure Phone Wizard.
Click Add Phone

12D-Link DPH-128MS User Manual
Section 2 - Installation
Select the check box confirming the IP Phone is connected and
plugged in. Click Next to continue.
Click Next
Select the D-Link DPH-128MS IP Phone you just connected and
click Next to continue.
Click Next

13D-Link DPH-128MS User Manual
Section 2 - Installation
For this step, you will add a new user and assign that user to the
phone you just configured. Click Assign User to open the New
User screen.
Click Assign User...
On the Identification tab, in the User Type box, select Person from the drop
down menu if it is not already selected.
In the Name boxes, type the first and last name, and optional nick names or
titles of the person who will use this phone.You should specify nicknames and
titles if you think callers will use them when asking for this user.
In the Extension number box, change the extension number if desired and
click OK to continue.
Click OK

14D-Link DPH-128MS User Manual
Section 2 - Installation
You have now assigned the person’s name to Line 1 with the
extension number you specified.You can assign up to 3 additional
users to this phone or click Next to continue.
Click Next
The owner and phone name have automatically been created for
you. Click Finish to continue.
Click Finish

15D-Link DPH-128MS User Manual
Section 2 - Installation
The IP Phone has been successfully added to the phone system.
Click Close to exit the configuration wizard.
Click Close

16D-Link DPH-128MS User Manual
Section 2 - Installation
Setup through MENU/Keypad
This section will show you how to configure and manage the VoIP phone through the
phone menu. To login to the phone menu, please enter “123” for Administrator mode
or leave it blank for User mode.
Note: It is not recommended to change any of these settings as they could
conflict with Response Point.
Please press Menu and select 02. Adm. Operations.
System
Password
It allows you to modify the password which is used for logging into the phone menu
and web-based GUI. Select 01.System -> 01.Password and modify the password.

17D-Link DPH-128MS User Manual
Section 2 - Installation
2. Enter the original password and press Next.
3. Enter the new password and press Next.
4. Enter the new password again and press OK.
1. Select the password to be modified and press Select.

18D-Link DPH-128MS User Manual
Section 2 - Installation
It allows you to select the language for the configuration interface of phone menu and the web-based GUI. Select
01.System -> 02.Language.
Note: Supports English, Japanese, Traditional Chinese and Simplified Chinese.
Language
Press the Left or Right key to select the language. Press OK to continue.

19D-Link DPH-128MS User Manual
Section 2 - Installation
You can configure the phone to synchronize with the network time automatically, by selecting 01.System ->
03.Date/Time.
• Time Adjustment Method
1. Select Time Adj. Method and press Select.
2. Select NTP Server or SIP Server by pressing the Left or Right key and then
Select.
3. If NTP Server is selected, please enter the IP address of the server and press
OK.
Date/Time

20D-Link DPH-128MS User Manual
Section 2 - Installation
• Time Zone
1. Select Time Zone and press Select.
2. Select the right time zone by pressing the Left or Right key and then OK.
• Time Format
1. Select Time Format and press Select.
2. Select 24hr or 12hr am/pm by pressing the Left or Right key and then OK.