D-Link DVX-2000MS-10P - VoiceCenter IP Phone Sys... User manual

2D-Link VoiceCenter Quick Install Guide
Package Contents
System Requirements
If any of the above items are missing, please contact your reseller.
Manual, QIG and
Software on CD
D-Link DVG-3104MS 4-Port
PSTN Gateway
CAT5 Ethernet Cables
Power Adapters
Note: Using a power supply with a different voltage rating than the ones included will
cause damage and void the warranty for this product.
Phone Cable
D-Link DPH-125MS
IP Phones (5 or 10)
D-Link DVX-2000MS
Base Unit
• Computers with Microsoft®Windows®XP or Windows Vista™
operating systems with an installed Ethernet adapter
• Internet Explorer Version 6.0, Mozilla 1.7.12 (5.0), or Firefox 1.5
and above (for configuration)

3 D-Link VoiceCenter Quick Install Guide
Hardware Installation
Connecting the DVX-2000MS Base Unit
Plug the power adapter into an AC outlet or power strip and plug the
other end into the AC input on the back of the DVX-2000MS Base
Unit. The power LED will light up to indicate proper connection.
Connect one end of the Ethernet cable to the LAN Port on the back
of the DVX-2000MS Base Unit and connect the other end of the
Ethernet cable to a Local Area Network via switch or hub. The LAN
LED will light up to indicate proper connection.
When you have connected the DVX-2000MS to your network, it should
look like the diagram below:

4D-Link VoiceCenter Quick Install Guide
Connecting the DPH-125MS IP Phones
Plug the power adapter into an AC outlet or power strip and plug the
other end into the AC input on the DHP-125MS IP Phone.The Power
LEDs will light up to indicate proper connection.
Connect one end of the Ethernet cable to the LAN port on the IP
Phone and connect the other end of the Ethernet cable to your Local
Area Network using a hub or switch. Repeats steps for additional
DPH-125MS IP Phones.
When you have connected the IP Phones to your network it should
look like the diagram below.

5 D-Link VoiceCenter Quick Install Guide
Connecting the DVG-3104MS Gateway
The DVG-3104MS Gateway translates incoming phone calls so they
can be sent over your organizations LAN, and translates outgoing
calls into the format used by traditional phone service.
Note: Avoid disabling your existing phone service while setting up
the VoiceCenter™. If you have an alternative jack available, use it to
set up and test the VoiceCenter.
Plug the power adapter into an AC outlet or power strip and plug the
other end into the AC input on the back of the gateway. The power
LED will light up to indicate proper connection.
Connect one end of the Ethernet cable to the LAN Port on the back
of the gateway and connect the other end of the Ethernet cable to
your Local Area Network using a switch or hub. The LAN LED will
light up to indicate proper connection.
Connect the phone cable to an available PSTN (FXO) Port on the
back of the gateway and connect the other end to a phone jack.
When you have made all the connections to your network, it should
look like the diagram below:

6D-Link VoiceCenter Quick Install Guide
Software Installation
Microsoft Response Point Administrator
Insert the VoiceCenter™CD in the CD-ROM drive. The step-by-step
instructions that follow are shown in Windows®XP.
If the CD Autorun function does not automatically start on your
computer, go to Start > Run. In the run box type “D:\setup.exe”
(where D: represents the drive letter of your CD-ROM drive).
Note: Microsoft®Response Point™Administrator only operates with
Windows®XP SP2 or Windows Vista™.
Click Next to continue.
When the autorun screen appears,
select Install Microsoft Response
Point Administrator and click Next
to continue.

7 D-Link VoiceCenter Quick Install Guide
Click Install to begin the installation.
Please wait while the InstallShield
wizard installs Microsoft®Response
Point™Administrator.
Installation is complete, click Finish
to exit the wizard.
Accept the License Agreement and
click Next to continue.

8D-Link VoiceCenter Quick Install Guide
Use the following steps to start the Microsoft®Response Point™
Administrator software and log on to the DVX-2000MS Base Unit.
In Windows®XP, click Start > All Programs > and then click Microsoft
Response Point Administrator to start the program.
Select the DVX-2000MS base unit you just installed, and click Connect.
Note: A few seconds may pass. If you don’t see the DVX-2000MS
base unit listed, it’s likely that the base unit or the computer on which
Administrator program is running, is not connected properly to the
LAN. Make sure all cables and power cords are connected. Another
potential problem is that the DVX-2000MS base unit is not turned
on.
Note: If a Security Alert dialog box comes up, click Unblock.
Starting Microsoft Response Point
Configure the DVX-2000MS Base Unit

9 D-Link VoiceCenter Quick Install Guide
When prompted for a password, type the default password, admin
and click Connect.
You have successfully logged onto the DVX-2000MS base unit. You
may now configure your IP Phones and Gateway.
Note: It’s recommended that you change this password after logging
in for security purposes.

10D-Link VoiceCenter Quick Install Guide
Configure the DPH-125MS IP Phones
In Microsoft® Response Point™Administrator, use the following steps
to configure the DPH-125MS IP Phones.
Click the Phone System tab at the top of the screen if necessary.
In the Tasks panel, under Phones, click Add Phone to launch the
Configure Phone Wizard.
Select the check box confirming the IP Phone is connected and
plugged in. Click Next to continue.

11 D-Link VoiceCenter Quick Install Guide
Select one of the D-Link DPH-125MS IP Phones you just connected
and click Next to continue.
For this step, you will add a new user and assign that user to the
phone you just selected. Click Assign User to open the New User
screen.

12D-Link VoiceCenter Quick Install Guide
On the Identification tab, in the User Type box, select Person from
the drop down menu if it is not already selected.
In the Name boxes, type the first and last name, and optional nick
names or titles of the person who will use this phone. You should
specify nicknames and titles if you think callers will use when asking
for this user.
In the Extension number box, change the extension number if
desired and click OK to continue.
You have now assigned the person’s name to Line 1 with the extension
number you specified. You can assign up to 3 additional users to this
phone or click Next to continue.

13 D-Link VoiceCenter Quick Install Guide
The owner and phone name have automatically been created for you.
Click Finish to continue.
The IP Phone has been successfully added to the phone system. Click
Close to exit the configuration wizard. Repeat instructions on pages 10
through 13 to add additional phones.

14D-Link VoiceCenter Quick Install Guide
Configure the DVG-3104MS Gateway
In Microsoft®Response Point™Administrator, use the following steps
to configure the gateway:
Click the Phone System tab at the top of the screen if necessary.
In the Tasks panel, under Phone Service, click Add Phone Service
to launch the Configure Phone Service Wizard.
Select the check box confirming the gateway is connected and
plugged in. Click Next to continue.

15 D-Link VoiceCenter Quick Install Guide
Select the D-Link DVG-3104MS Gateway you just connected and click
Next to continue.
Select the This Port Is Active check box. Enter in a phone number
or name associated with this line in the Description box. Click Next to
continue.
Enter a name for the phone line adapter and click Finish to complete
the configuration.

16D-Link VoiceCenter Quick Install Guide
Install Microsoft Response Point Assistant
Insert the VoiceCenter™CD in the CD-ROM drive on the employee’s
computer using VoiceCenter. The step-by-step instructions that follow
are shown in Windows®XP.
If the CD Autorun function does not automatically start on your
computer, go to Start > Run. In the run box type “D:\setup.exe”
(where D: represents the drive letter of your CD-ROM drive).
Note: Microsoft®Response Point™Assistant only operates with
Windows®XP SP2 or Windows Vista™.
Click Next to continue.
When the autorun screen appears,
select Install Microsoft Response
Point Assistant and click Next to
continue.

17 D-Link VoiceCenter Quick Install Guide
Click Install to begin the installation.
Please wait while the InstallShield
wizard installs Microsoft®Response
Point™Assistant.
Installation is complete, click Finish
to exit the wizard.
Accept the License Agreement and
click Next to continue.
Now take the VoiceCenter CD to other computers, where DPH-125MS
IP Phones are located and install Microsoft Response Point Assistant
on them as well.

18D-Link VoiceCenter Quick Install Guide
Start Microsoft Response Point Assistant
Use the following steps to start Microsoft®Response Point™Assistant
and log on to your DPH-125MS IP Phone.
In Windows®XP, click Start > All Programs > and then click Microsoft
Response Point Assistant to start the program.
In the Extension box, type the extension number of the person who
will use Microsoft Response Point Assistant.
In the Password box, type the password of the user. The default
password is 9999.
Click Log On to logon to Microsoft Response Point Assistant.
For more information on using Microsoft Response Point Assistant,
see the VoiceCenter™User Manual.

19 D-Link VoiceCenter Quick Install Guide
Test IP Phones
Now that you have the phones connected to the LAN and configured
through Microsoft®Response Point™Administrator, it’s time to test
the connection and configuration to make sure they work.
Note: You can dial extension numbers in several ways:
• Dial the number, and wait before the connection is made.
• Dial the number, and press OK on the phone (for a faster
connection time).
• Press the Response Point button on the IP Phone, and say the
name of the person you want to call, in this case the name of the
phone user assigned to the phones you just configured.
To test the DHP-125MS IP Phones with the Microsoft Response
Point phone system:
Using the first phone, dial the extension number assigned to the
user on the second phone, and confirm that it rings.
Note: It may take several seconds for the second phone to ring.
Go to the second phone and dial the extension number of the user
on the first phone.
If the phones did not work, the likely cause is a loose connection. Make
sure all cables and cords are properly seated into their respective ports,
jacks, and outlets.
Please see the VoiceCenter user manual for more information.

20D-Link VoiceCenter Quick Install Guide
Technical Support
D-Link’s website contains the latest user documentation and
software updates for D-Link products.
U.S. and Canadian customers can contact D-Link Technical
Support through our website or by phone.
United States
Telephone
[phone]
World Wide Web
http://support.dlink.com
Canada
Telephone
[phone]
World Wide Web
http://support.dlink.com
Version 1.2
October 16, 2008
©2008 D-Link Corporation/D-Link Systems, Inc. All rights reserved. D-Link, the D-Link logo, and the VoiceCenter logo are
trademarks or registered trademarks of D-Link Corporation or its subsidiaries in the United States and/or other countries.
Microsoft Response Point is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other
countries. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. Other trademarks
or registered trademarks are the property of their respective owners. The example companies, organizations, products, domain
names, e-mail addresses, logos, people, places, and events deplicted herein are fictitious. No association with any real company,
organization, product, domain name, e-mail address, logo, person, places or events is intended or should be inferred.