decoflame Denver User manual

Copyright Decoflame ApS.
USER MANUAL
DENVER BASIC™
ENGLISH
®

3®
Copyright Decoflame ApS.
IMPORTANT!!!
IT IS IMPERATIVE THAT YOU READ THE ENTIRE INSTALLATION AND OPERATING INSTRUCTIONS
AND ADHERE TO THE SAFETY MEASURES DESCRIBED IN THIS DOCUMENT – DECOFLAME CANNOT
BE HELD RESPONSIBLE FOR ANY DAMAGE CAUSED AS A RESULT OF NON-ADHERANCE TO THESE
INSTRUCTIONS.
KEEP THE MANUAL IN A SAFE PLACE FOR FUTURE REFERENCE.
PLEASE KEEP THE PACKAGING OF YOUR FIREPLACE, IN CASE IT NEEDED TO BE SENT BACK TO
THE FACTORY.
1. CONTENT OF THE BOx
2. GENERAL INFORMATION
3. POSITIONING AND SAFETY
3.1. PLACEMENT UNDER A TV
4. MAINTENANCE
5. INSTALLATION
5.1. CREATING A wALL CUT-OUT
5.2. wALL CONSTRUCTION
5.3. STEP-BY-STEP INSTALLATION PROCESS
6. OPERATING INSTRUCTIONS
6.1. OPERATING VIA CONTROL PANEL
6.2. OPERATING VIA REMOTE CONTROLLER
6.3. OPERATING VIA BLUETOOTH / DECOFLAME APP
7. SAFETY ADVICE
8. DISPOSAL AND RECYCLING
9. TROUBLE SHOOTING
10. RATING PLATE
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TABLE OF CONTENTS

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Copyright Decoflame ApS.
All Decoflame fireplaces are designed, manufactured and quality-tested in Denmark with the highest
product safety and user-friendliness in mind. Denver Basic™ with CEVB Technology (Controlled Ethanol
Vapour Burning Technology) can be operated via control panel. Alternatively, the burner can be oper-
ated with a remote controller or via Bluetooth/Decoflame App, if these upgrades have been purchased.
Naturally, safety is imperative when dealing with open fire. Please strictly adhere at all times to all safety
measures described in this manual.
Make sure that your fireplace is installed in a safe place indoors, which means in a wall made of
non-flammable material with a distance of at least 1 meter to e.g. curtains, as shown below (Figure 3.1).
Also, choose a position for your fireplace which is not exposed to any draught, as bioethanol is a volatile
fluid. In fact, only the vapour of the bioethanol is burning when lit. You should not touch the flames of the
lit fireplace or blow into the flames. You should also keep a distance of at least 30 cm moving past the
fireplace, as your movement may have an impact on the flames.
The electronics of your Decoflame fireplace require a connection to a power socket (220-240V earth
– 50Hz – 1kW), which ideally should be placed inside the wall cut-out.
min. 300mm
min. 1000 mm min. 1000 mm
min. 50mm
Heat Zone - Up to 60°C
Use Appropiate Material
2. GENERAL INFORMATION
3. POSITIONING AND SAFETY
Figure 3.1
1. Denver Basic™ burner with the power cable attached
2. User manual
3. Funnel
4. Two straps for installation
5. Remote controller (if Denver Basic™ with upgrades has been purchased)
6. One glass screen with two glass holders (extra glass with glass holders, if purchased)
1. CONTENTS OF THE BOx
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5®
Copyright Decoflame ApS.
NB – We do not recommend to position TV screens or valuable paintings above the fireplace as the
upwards drifting warm air might damage those. Should you still want to create a setting incorporating a
TV above the fireplace, please follow the instructions below (Figure 3.1.1) or ask Decoflame for further
advice.
Figure 3.1.1
3.1. PLACEMENT UNDER A TV
min. 200mm
min. 800mm
min. 400mm
min. 100mm

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Copyright Decoflame ApS.
Make sure that the wall cut-out and supports left and right below the baseplate of your Denver Basic™
burner are perfectly in level horizontally and all the corners of the cut-out are in a perfect 90 degree
angle. For the specific dimensions, please refer to the detailed technical drawing of your Decoflame
fireplace.
IF IN DOUBT, PLEASE CONTACT DECOFLAME.
If your fireplace is installed in a room with a wooden ceiling, you must ensure that the distance between
the top of the fireplace and the ceiling is at least 1 meter. When choosing a suitable height as position
for your fireplace, please also consider keeping it out of reach of smaller children and pets.
When lit, the surfaces of the upper part of the fireplace, as well as any glass screens will be hot, as the
heat is led upwards and outwards.
Do you have children or pets in the home? If so, make sure an adult keeps an eye on them at all times
during operation of your fireplace and never leave your fireplace unattended when it is lit.
Before starting to clean the fireplace, make sure it has cooled down and it is switched off completely.
The glass components of your Decoflame fireplace are made of tempered heat-resistant glass. Those
glass parts as well as any metal parts which are exposed to the heat of the fire might slightly change
colour or structure. This is to be considered normal wear and tear and does not constitute a product
flaw or fault.
We recommend that, if needed, you clean all parts of your fireplace with a lint-free cloth or kitchen
paper towel and a non-abrasive detergent, some bioethanol or another alcohol-based product. Re-
garding polished steel surfaces use only a soft and clean cloth as the surfaces will easily be scratched
by e.g. paper towels.
Should you wish to clean the flame tray, please avoid contact with the filament, as this delicate compo-
nent can be easily damaged!
Please refer and adhere to the detailed installation guide on your technical drawing, which has been
generated for your Decoflame fireplace. You will find all dimensions and a step-by-step installation
instructions there. It is advisable to install your Decoflame fireplace only once all decoration work in the
room has been finished.
Walls surrounding the built-in bioethanol burner must be constructed of, or at least covered with
non-flammable material like fibre plasterboards (e.g. Fermacell, GypRock FireLine) or bricks.
The supports to the left and right inside the cut-out on which the fireplace will rest must be made of
sturdy, non-flammable material like metal, concrete or brick. The supports must be perfectly in level.
If you have the slightest doubt of how to install the fireplace and which screws to use for your type of
wall, you should contact a skilled craftsman who is able to carry out the installation correctly.
4. MAINTENANCE
5. INSTALLATION
min. 200 mm

Copyright Decoflame ApS. 7
Please note that the electronically controlled Denver Basic™ needs an earthed connection to the
mains in order to work. A power socket needs to be present inside the cut-out into which the fireplace
will be fitted.
wHEN INSTALLING YOUR DENVER BASIC™ BURNER YOU wILL NEED:
The wall cut-out should ideally contain a working, earthed power socket to connect the electricity
cable of the Denver Basic™.
PLASTERBOARD wALLS – STUD-wALLS
The cut-out is made according to the drawing you have received with your fireplace. Walls surrounding
the built-in bioethanol burner must be constructed of or at least covered with non-flammable material
like fibre plasterboards (e.g. Fermacell, GypRock FireLine) or bricks. Important: The void above the fire-
place must not be openly connected to the void below the fireplace (create a separation right above
the top of the fireplace)!
STONE/BRICK wALLS
The cut-out is made according to the drawing you have received with your fireplace. The wall itself is
non-flammable, which makes it safe to install the bioethanol burner directly within the cut-out.
5.1. CREATING A wALL CUT-OUT
Example drawing of the wall cut-out and installation
Use non-flammable material inside
cut out
min. H 400mm
min. L + 4mm
= 724/924/1124mm
Safety Chamber Length + 18 mm
= 700/900/1100mm
min.150mm
min. 200 mm
min. 217mm
Figure 5.1..1
Tape measure Spirit level
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Copyright Decoflame ApS. 8
DO NOT! install the Denver Basic in
a wall construction, which is open
above and below fireplace. The
warm air will cause turbulences in-
side this hollow construction, which
will have a negative impact on the
flames.
DO! install the Denver Baisc in an
open-wall construction, which is
closed above and below the fire-
place. Make sure to create a closed
cavity for the section below and
baseplate of the fire.
DO! install the Denver Basic in a
massive wall (made of bricks, stone
or gas beton) using the wall cut-out
dimensions mentiones on the previ-
ous page.
There are various possibilities of installing this fireplace model: resting on top of the surrounding
surface, counter-sunk by means of using the two straps (see section 1).
5.2. wALL CONSTRUCTION
5.3. STEP-BY-STEP INSTALLATION PROCESS
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2
3
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6
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Figure 5.3.1
See section 6.1.
YESYES NO

Copyright Decoflame ApS. ®
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STEP 1: Check that the dimensions of the cut-out are as shown on the technical drawing provided with
the fireplace. All corners of the cut-out must be in a 90° angle and all surfaces in level. Make sure that
there is a earthed power socket inside the wall cut at the bottom to the right – ideally placed below
the level of the tank (lower than 160mm). Check furthermore, that the cut-out has been prepared in
line with the desired way of installation (i.e. either with the baseplate resting on the surrounding sur-
face, with the edges of the cut-out prepared with a router or using the mounting brackets included).
STEP 2: Lift the Denver Basic™ burner carefully out of its packaging using the two straps. Place the
Denver Basic™ carefully on a level surface. Do not tilt it. Move Denver Basic™ closer to the cut-out and
insert the plug into the socket. If necessary, switch on the socket. Still holding the fire with the straps,
carefully sink it into the cut-out.
STEP 3: After the fireplace is positioned as desired, remove the straps by cutting them from under-
neath the fireplace. Switch on the electronics using the button, which will unlock the fuel lid. Always
check that the fireplace is connected to the power socket and cable.
STEP 4: Carefully fit the glass screen(s) by inserting the glass holders into the holes in the baseplate.
Please avoid scratching the baseplate.
STEP 5: Fill in the right amount of bioethanol following the instructions.
STEP 6: Start the fireplace by pressing the button.
6. OPERATING INSTRUCTIONS
FUEL INLET
BASEPLATE FLAME TRAY
CONTROL PANEL
FUEL TANK AND ELECTRONICS
IF YOU HAVE PURCHASED DENVER BASIC™ wITH UPGRADES, YOUR FIREPLACE wILL HAVE THE
FOLLOwING ExTRA FEATURES:
• 6 flame levels
• Remote controller
• Bluetooth/Decoflame App
TURNING ON
Turn on the electronics of your Denver Basic™ by pressing the button.

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Copyright Decoflame ApS.
FILLING THE FUEL TANK
ONLY ADULTS MAY OPERATE THE ELECTRONICS OF THE DECOFLAME DENVER BASIC™.
In order to open the fuel lid, the fireplace needs to be plugged into a power socket. Press the button
for the lid to unlock . Open the lid of the fuel inlet, insert the funnel into the hole and fill in bioethanol.
Once the fuel tank is filled by three-quarters, you will hear an acoustic signal. This tone will increase in
intensity proportionally with fuel level. Once the tank is completely filled, the acoustic signal will become
constant. Similarly, the lines indicating the fuel level on the control panel will gradually increase indicating
to stop the filling process. Avoid spillage during filling. If you have spilled any bioethanol, use a paper
towel in order to wipe off thoroughly any spilled liquid around the fuel inlet.
Remove the funnel. Close the lid of the tank inlet. You can start the fire now by pressing the button
on the control panel.
NB: When filling the fuel tank, the electronics of the fireplace have to be switched on, in order to detect
spillage.
NB: The ignition process will not start if any liquid is detected around the fuel inlet or if the lid for
the tank inlet is left open.
REFUELLING
The FUEL LEVEL lights will be blinking slowly when the tank will be empty.
DO NOT switch the electronics of the fireplace off. Wait until the flame is completely extinguished and the
fireplace has cooled down (around 5-10minutes). When the the lights of the FUEL LEVEL indicator have
stopped blinking, you can start the filling process. Press the button for 5 seconds for the lid to unlock.
Open the lid, insert the funnel in the hole and fill in bioethanol.
IGNITION
Press the button on the control panel. After a short while, the first flames will appear around the
centre of the flame tray. Subsequently, it will take a short time until the fireplace will warm up and whole
width of the flame tray is filled with flames. Once the flame tray shows flames throughout its complete
width, the fire will be burning at a factory pre-set level. You can change the level by pressing the -+
buttons on the control panel. Once you have changed the flame level, please wait a couple of minutes
before you adjust it further downwards or upwards, in order to give the system the necessary time to
react to the changes made.
The control panel will go on stand-by (the lights on the control panel will turn off), if the flame level has
not been changed for three minutes. In order to re-activate the control panel, you simply need to press
the button.
The flame level will automatically decrease and cannot be increased to the initial level within the next
15 minutes. During this process, the light on the control panel will be blinking within 10 seconds intervals.
ExTINGUISHING THE FLAMES
To switch off the fire at any time – also during the warming-up phase – press the button on the control
panel. The flames will disappear within a few minutes. You can leave the electronics on stand-by without
pressing any further buttons now. You can also re-start the fire as described above immediately.
SwITCHING OFF
In order to switch off the electronics of the fire, switch the button on the control panel.

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Copyright Decoflame ApS.
6.2. OPERATING VIA REMOTE CONTROLLER
6.1. OPERATING VIA CONTROL PANEL
UNINTENDED SwITCHING OFF OR POwER-CUT
Should you unintentionally switch off the electronics at the button, or should you experience
a power-cut while the fire is still fully in operation, the fireplace will switch off and the flames will disap-
pear in a matter of minutes. You can start the fire again as described above (and once the electricity
supplies are back to normal).
The warming-up phase will be shortened if the flame tray is still warm from its earlier operation.
SAFETY LOCK
Denver Basic™ has a built-in safety lock. When the fireplace is cold, simply press button to unlock the
fuel lid. After the fireplace has been operating, the fuel inlet cannot be open until the flame is completely
extinguished and the fireplace has cooled down (around 5-10minutes). In order to open the fuel lid, hold
the button down for 5 seconds for the lid to unlock.
BIOETHANOL (FUEL)
All Decoflame bioethanol fireplaces are designed and manufactured exclusively for use with bioethanol
of high purity (96% to max. 97.5%). DO NOT use any other fuel or materials or bioethanol of inferior qual-
ity as this will void your warranty. Bioethanol can be bought in specialized shops or on the internet – ask
your Decoflame point of sale for advice.
Denver Basic™ Denver Basic™ with upgrades
Flame level indicator 1-3
Service USB Service USB
Flame level indicator 1-6
Fuel level indicator Fuel level indicator
START/STOP the fireplace START/STOP the fireplace
Adjust the flame level Adjust the flame level
Turn ON/OFF the fireplace Turn ON/OFF the fireplace
Regulate the flame intensity between levels 1-6
START/STOP the fireplace. If you want to shut down all the elec-
tronics of the fireplace, you will need to press the button on
the control panel.

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Copyright Decoflame ApS.
1. Download and install the Decoflame
App by scanning the QR code above cor-
responding to your smart device’s operat-
ing system. Alternativelly, the App can be
found on the App Store or Google Play.
2. In order to pair your fireplace with your
smart device, start the fireplace by press-
ing button and use the Bluetooth code
provided on the rating plate at the end of
this manual.
3. Once your device is paired, the fireplace
should be visible on the app. You are now
able to change the name of the fireplace.
Note: You are able to pair more than one fireplace
like described in the step nr. 2 and give them differ-
ent names.
4. Once you have selected your fireplace,
you can turn it on by pressing ‘START’. If the
fireplace has already been turned on us-
ing the control panel, you can now monitor
the fuel leven and the consumption.
5. For the ‘Turn Off Timer’ press the clock
icon in the lower right corner. To adjust the
remaining time, slide the dot to the left and
right and select ‘SET TIMER’. The remainig
burning time can be changed by repeating
the above mentioned steps. To cancel the
timer select ‘CLEAR TIMER’.
6. For adjusting the flame intesity, select
the desired level on the left side of the
screen. (1-lowest, 6-highest)
Should there not be enough fuel for the se-
lected burning time - the fireplace will shut
down automatically.
Select ‘STOP’ tu turn off the fireplace.
6.3. VIA BLUETOOTH / DECOFLAME APP

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Copyright Decoflame ApS.
Please always adhere to the safety advice given in this manual. Bioethanol fires are REAL FIRES and
therefore, please use greatest care and common sense when operating them.
DO
DO avoid contact of bioethanol with eyes and skin.
DO keep bioethanol safely and out of reach of children.
DO keep the quality of your room air at an adequate level by opening a window for around 5 - 10
minutes or by leaving the doors to adjacent rooms open. Should the premises in which the fire is situ-
ated be equipped with an MVHR System (Mechanical Ventilation with Heat Recovery), the room air
quality will automatically be kept at a high level and no further action should be necessary.
DO avoid contact with any glass and metal parts of your fireplace as these can become hot during
operation.
DO always adhere to all safety advice given in this manual.
DO NOT
DO NOT smoke when filling the burner with bioethanol as it is – of course – extremely flammable.
DO NOT use lighters or matches to turn on the fireplace.
DO NOT use any other fuel than bioethanol of at least 96% but max. 97.5% purity.
DO NOT mix bioethanol with other fuels.
DO NOT cover/obstruct any of the ventilation slots of the fireplace.
DO NOT place any flammable materials or clothes near the fireplace.
DO NOT place any pebbles or stones on the e-Ribbon Fire™ as these will crack and might cause injury
or damage to the fireplace.
DO NOT place any ceramic logs or ceramic pebbles on the e-Ribbon Fire™ as they will obstruct the
ventilation slots in the baseplate and change the combustion temperature.
DO NOT install the fireplace outside.
DO NOT attempt to open the housing of the fireplace.
DO NOT modify anything on your custom-made Decoflame bioethanol fireplace.
7. SAFETY ADVICE
The made to measure Decoflame bioethanol fireplace is made of aluminium, stainless steel, glass(es),
copper, plastics and electronic components. If you wish to dispose of the appliance, please adhere to
the regional rules and regulations.
You will find, that most parts of your Decoflame fireplace can be recycled.
8. DISPOSAL AND RECYCLING
9. TROUBLESHOOTING
DETECTING THE SOFTwARE VERSION
In order to find out the software version of your fireplace, follow the steps below:
1. Start the fireplace.
2. A light column will appear shortly (fig. 9.1)
3. The column that is lighted will indicate the version of your software. Figure 9.1

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Copyright Decoflame ApS.
ERROR ON DISPLAY ERROR NAME SYSTEM REACTION ExPLANATION ACTION TO BE TAKEN
SPILL TOP
The fire does not start or the
fire turns to auto-switch-off
mode
Liquid has been detected inside
the over-spill safety-chamber
surrounding the fuel inlet.
Dry off any spilled bioethanol thoroughly
with paper towels. Leave the pop-up lid
open for at least one hour in order to allow
any remaining bioethanol to evaporate
completely. Then close the pop-up lid of the
fuel inlet.
SPILL BOTTOM
The fire does not start or the
fire turns to auto-switch-off
mode
Liquid has been detected inside
the safety-chamber situated in
the bottom of the housing of
Denver Basic™.
Dry off any spilled bioethanol thoroughly
with (paper) towels. Leave the pop-up lid
open for at least one hour in order to allow
any remaining bioethanol to evaporate
completely. Then close the pop-up lid of the
fuel inlet.
NO FLAME
The fire turns to auto-switch-off
mode
The filament is not working or
there is too much draft in the
room.
Try to reduce the draft around the fireplace
by closing any windows or doors. If that
does not help, call your point of sale or
Decoflame on [phone] and have
the serial number to hand (can be found
on the back side of the burner and on the
rating plate of this manual).
HOT TEMP.
SENSOR
The fire does not start or the
fire turns to auto-switch-off
mode
The built-in temperature sensor
has detected too high a tem-
perature inside the housing of
Denver Basic™.
Make sure that the fireplace has been
installed according to the technical drawing
and the installation manual and has suffi-
cient natural ventilation. If the error keeps
occuring, contact Decoflame +45 9630
4800.
HOT
EVAPORATOR
The fire does not start or the
fire turns to auto-switch-off
mode
The built-in temperature sensor
has detected too high a tem-
perature inside the housing of
Denver Basic™.
Make sure that the fireplace has been
installed according to the technical drawing
and the installation manual and has suffi-
cient natural ventilation. If the error keeps
occuring, contact Decoflame +45 9630
4800.
BLINKING SLOwLY
EMPTY FUEL
TANK
The fire shuts down and cannot
be started until refuelled
The fuel level in the tank is too
low or the tank is empty.
Do not switch off the electronics and fill the
fuel tank as described in section 6.
EMPTYING THE FUEL TANK MANUALLY
It is imperative that the fuel tank is empty, if the fireplace needs to relocated, or if it needs to be sent to Decoflame
for further technical assistance. In order to empty the fuel tank manually, please follow the steps below:
1. Lift the burner and take it out from the wall cut-out.
2. To the left, on the side of the fireplace there is a hole allowing access to the spring locking the lid of the fuel inlet
(figure 9.2 and figure 9.3).
3. Pull the spring to the left using a long tool e. g. a screwdriver (figure 9.4) to unlock the lid.
4. The lid will open and then you can empty the bioethanol in the fuel tank through the fuel inlet, using a pump or a
hose.
Figure 9.2
Figure 9.3
Figure 9.4

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Copyright Decoflame ApS.

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Decoflame ApS
Stenholm 14
9400 Nørresundby
Denamark
tlf. [phone]
[e-mail]
www.decoflame.com
Decoflame reserves the right to make changes without notice.
RATING PLATE
(find the same rating plate on the back of the fireplace)