Rinnai Neo Series User manual

Operation guide
Neo series
Gas fires, like cars, require regular maintenance and servicing. For reliable operation Rinnai gas fires
should be serviced every two years, including inspection of the flue system.

Important
Appliance must be installed with a Rinnai approved flue system.
This appliance must be installed in accordance with:
- Manufacturer’s installation instructions
- AS/NZS 5601 Gas Installations
- AS/NZS 5263 Gas appliances standards
For use with Natural Gas or Universal LPG as indicated on the appliance.
Appliance must be installed, commissioned and serviced by an authorised
person, being in New Zealand a licensed gasfitter, in accordance with these
instructions and all applicable local rules and regulations.
Warning
Improper installation, adjustment, alteration, service and maintenance can
cause property damage, personal injury or loss of life.
For more information about buying, using, and servicing of Rinnai
appliances call: 0800 RINNAI (0800 746 624).
Rinnai New Zealand Limited
105 Pavilion Drive, Mangere, Auckland
PO Box 53177, Auckland Airport, Auckland 2150
Phone: [phone]
Fax: [phone]
Email: [email protected].nz
Web: rinnai.co.nz
youtube.com/rinnainz
facebook.com/rinnainz

Safety.................................................................... 4
General information ............................................. 5
About your Rinnai Neo......................................... 6
Operation using the remote ................................ 8
Operation using the Wi-Fi app ............................. 10
Clearances from combustibles............................. 11
Mantels and surrounds......................................... 12
Abnormal flame pattern....................................... 13
Error codes........................................................... 14
Troubleshooting................................................... 15
Installation checklist and installer details............. 17
Limited Warranty.................................................. 18
Purchase details and product registration ........... back page
Contents

4 | Neo RIB2312 operation guide: 12149-A 01-17
Safety
Do not restrict warm air
discharge by placing articles in
front of the appliance.
This appliance must not be used
for any other purpose other
than heating.
Children should be supervised at
all times to ensure they do not
play with the appliance. Hand or
body contact with the appliance
should be avoided.
Do not allow anyone to sit, lean
or sleep directly in front of the
appliance.
Do not allow curtains or other
combustible materials to come
into contact with the appliance.
Do not unplug the appliance
while it is operating. Do not
use power boards or double
adaptors to operate this
appliance.
Do not allow anyone to post
articles through into the heater.
Do not spray aerosols while the
appliance is operating. Most
contain butane gas which can
be a fire hazard if used near the
appliance.
If the supply cord is damaged it
must be replaced by a licensed
tradesperson. This must be
a genuine replacement part
available from Rinnai.
Important
This appliance is not intended for use by persons (including children) with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless they have been
given supervision or instruction concerning use of the appliance by a person responsible for
their safety.
- The heater must not be used or operated if any part of the appliance is damaged
- Do not place articles on or against this appliance
- Do not use or store flammable materials near this appliance
- Do not spray aerosols in the vicinity of this appliance while it is in operation
- Do not modify this appliance
- The fire must not be located immediately below a power socket outlet (potential fire hazard)

Neo RIB2312 operation guide: 12149-A 01-17 | 5
General information
Before operation please read these instructions to get an overview of how to
operate, maintain and service your Rinnai gas fire.
Care and maintenance
All external surfaces of the fire can be cleaned
using a soft damp cloth and mild detergent.
Do not use solvents and do not attempt to
clean the fire while it is hot or operating.
Electrical connection
The Neo is fitted with a 1.5 m power cord and
3-pin plug. The standard electrical connection
is to the right hand side of the heater. If
necessary this can be changed by your
electrician to terminate on the left.
The connection is either direct wired* or
connected to a power point within the cavity.
This must be connected to a dedicated
earthed power point. The electric isolation
switch must be accessible after the appliance
has been installed.
Installation by a licensed tradesperson
Only a licensed tradesperson can install, adjust,
maintain, and service this gas fire. Any work
carried out by a non-licensed tradesperson is
illegal and will void any warranty.
Installer handover
Ensure your installer talks to you about the
use and care of this appliance, and that you
understand these instructions. The installer
also needs to complete the appliance
installation checklist and installer details, and
leave this guide with you.
Safety devices
-Overheat switches: If the Neo gets too
hot during operation, for example if the air
outlet louvres get blocked, the overheat
safety switches will turn off the gas and will
only allow the fire to restart when it has
cooled down.
-Electrical fuse: The electrical circuits are
protected by a fuse.
-Flame failure sensing system: This device
automatically cuts off the gas supply to the
heater in the event the fire does not ignite
after several attempts—this is to prevent
gas building up inside the unit.
-Power failure: In the event of a power
failure or power cut, the gas valves will
automatically close and shut down the unit.
Soot deposits
Small soot deposits inside the heater or glass
is normal. Significant soot build-up however is
not normal and will require a service call. Refer
to the troubleshooting section for further
information.
Environmental
The Neo is manufactured from a number of
recyclable materials. At the end of its useful
life please consider what parts could be
recycled, for example scrap metal, PCB etc.
Servicing
Rinnai has a maintenance,
service and spare parts network
with personnel who are fully
trained and equipped to give
the best advice on your Rinnai
appliance.
Servicing and repair should only be carried
out by authorised personnel, please call Rinnai
(0800 746 624).
For reliable operation Rinnai gas fireplaces
should be serviced every two years, including
inspection of the flue system. If they are in a
particularly dusty environment or subject to
excess lint, for example dog hair, or where
there are newly laid carpets, then annual
servicing would be beneficial.
Regular maintenance and servicing is not
covered by the Rinnai warranty.
* Consult a qualified electrician if direct wiring is required as it must comply with AS/NZS 5601 and AS/NZS 3000 and other
relevant local regulations

6 | Neo RIB2312 operation guide: 12149-A 01-17
About your Rinnai Neo
Congratulations on the purchase of your Rinnai Neo gas fireplace. The Neo
range combines modern good looks with the latest advances in technology.
Interchangeable frames
Mix and match from a range of framing options. These can be interchanged at any time.
Error display window
Sits on the top fold of the
outer frame along with the
filters.
Infra-red remote receiver window and ignition indicator
Will beep when it receives a signal from the remote and flash green
during the ignition process.
Manual control panel on the side of the unit
The control panel is located on the top left corner of the outer
frame. The control panel houses the ON/OFF button and also
the LED indicator. This lets you know what the unit is doing. For
example:
• Standby = LED is red
• Power disruption = LED flashes red
Glass dress guard
Creates protection without
obstructing the view.
Control options
Infra-red and Wi-Fi control
Infra-red simple remote or Wi-Fi control
Use the simple remote for basic control options or utilise the fully functional Wi-Fi app that allows for
thermostatic control, and timer operation.
• Infra-red remote
The remote emits an infra-red signal. It must be aimed at the receiver window. Normal operating range
is up to 7 m. Please note; range can be affected by the angle at which you are aiming the remote. Some
fluorescent lights may interfere with the transmission of the remote signal—change your operating
position if this occurs.
• Rinnai Wi-Fi app
Available from the Apple App store (iPhone) or Google Play (android devices), refer p. 10.

Neo RIB2312 operation guide: 12149-A 01-17 | 7
How the Rinnai Neo starts
By pressing the power button ‘On’ the fire will start the ignition sequence.
Ignition sequence:
1. When the On/Off button is pressed on the control panel, the infra-red receiver window will
pulse green.
2. The ignition sparker will operate, and as soon as a spark is sensed gas will flow to the main
burner.
3. When the main burner establishes a flame, the heater will automatically modulate between
the burner settings to achieve and maintain the default set temperature of 22 °C1.
Do not unplug or turn off the mains power supply to the fire as this will stop the convection fan
from cooling down the unit. The convection fan operates for several minutes after the fire has
been turned off.
Power cut or power disruption
If power is disrupted while the Neo is operating, once the power
has been restored, the fire will go into power failure mode, the LED
indicator will flash red, there will be flashing zeros in the error display
window2, and if using the app 00 (mains power failure) will appear on
your smart device.
To reset the fire, press the ON/OFF button on the control panel,
remote control, or on the app twice to turn the fire back on.
Position of your Rinnai Neo inbuilt on a wall
The Neo Inbuilt looks and performs best when installed close to the floor. If the unit is installed
higher up the wall the movement of air from the convection fan, depending on the room
configuration, could create draughts.
Wall surface above the fire
The temperature of the wall surface directly above the appliance may get warm and discolour
paint finishes or distort vinyl wall coverings. For durability of surfaces, please contact the
manufacturer for their specification. The finish needs to be able to withstand temperatures of up
to 65 °C above ambient.
Fault Code and Fix
00 Probable Cause
Mains power failure.
Descripon
When power failure is sensed
operaon stops.
Acon
Reset heater, press the On/Off
buon at the fireplace twice.
1On initial start-up (no additional buttons pressed), the Neo modulates the flame and heat output to try and maintain
the default temperature setting of 22 °C. If the room temperature starts to climb above 22 °C the Neo will modulate
to its lowest flame and fan setting, but will not turn off. Depending on the size of the room this could mean the room
temperature could steadily rise.
2Error display window can be located in the lower left hand side of the frame, refer image on p. 14. The error will show
through two narrow cutouts—you will need to walk up to the fire and look down to see these.

8 | Neo RIB2312 operation guide: 12149-A 01-17
Operation using the remote
For the remote control functions to be available, the appliance On/Off button
must be in the On position.
Signal transmission to the unit
The unit will beep and flash to confirm the
settings have been received from the remote.
Lost or misplaced remote
If you misplace the remote the fire can
still be used, albeit in a limited capacity, by
using the power On/Off button on the top
left hand corner of the outer frame. The
fire will automatically modulate between
flame settings to maintain the default set
temperature of 22 °C.
Remote - safety
Keep the remote away from
young children. Also ensure they
can’t access the batteries—they
can become a choke hazard and
potentially life-threatening if
swallowed.
Breakage of the plastic housing could expose
sharp edges—replace the remote if this
occurs.
Avoid getting the remote wet as water entry
will damage the remote.
Batteries
The remote uses two Lithium cell CR2450
batteries. Never mix old and new batteries.
The remote will be supplied with the batteries
already inserted, pull the clear tab to activate
(OH, meaning OK, will flash on the display).
This will also occur when the batteries have
been replaced.
Remove the batteries if the remote is not
going to be used for a long time. This will
help avoid damage from leaking batteries. If
leakage has occurred the remote will need to
be replaced as leaking chemicals could be a
risk if touched or ingested.
Changing the batteries
• Remove the back
Slide your fingernail under the bottom
corner and along the base, and gently pry
apart. With some coaxing the cover will
pop off. Patience required, remember it’s
designed so little fingers cannot easily
access the batteries.
• Unscrew the black retaining bridge
Undo the two small screws holding the
black retaining bridge between the two
batteries.
• Replace the batteries
The batteries can only be inserted one
way—printed side facing up as shown on
the next page. The battery contact edges
can be sharp, take care when replacing the
batteries.
• Replace the black bridging plate
Ensure you replace the black bridging
plate as this will reduce the risk of young
children getting access to the cell
batteries.
WARNING
Pull-tab
Remove back cover by prising
apart from the bottom first

Neo RIB2312 operation guide: 12149-A 01-17 | 9
Flame and heat setting
Once the fire is turned on the
flame setting defaults to level five
(on high). Use the up and down
buttons to control the height of
the flame and heat output.
The relationship between the flame
height and fan speed is preset and
cannot be adjusted. The Neo has
five flame and fan settings:
Flame height Fan speed
1 low
2 low
3 low
4 high
5 high
Black retaining bridge
Safety device that needs to be
removed before replacing the
batteriesDO NOT DISCARD, this
MUST BE put back on.
Temperature sensor position
The room temperature is
determined by a temperature
sensor located in the bottom of the
remote. Please be aware the sensor
will be affected by direct sunlight,
draughts, and body temperature
(your hand).
Turning on and off
This button switches the fire on and
off. For it to work the power button
on the fire must be ON.
Pry point for removing the
back cover
Gently pry open the back cover
from the base of the remote
Battery retainer
Indicative room temperature
display
Displays the room temperature* (at
the point of the remote) and low
battery symbol if the batteries need
changing.
The back light will stay on for
approximately five seconds.
Constant activation will shorten
battery life.
* Checks the room temperature every minute.
N.B: Do not compare the temperature
readings from the remote and the app. The
readings are being taken from different places
and could vary significantly.

10 | Neo RIB2312 operation guide: 12149-A 01-17
Operation using the Wi-Fi app
For the Wi-Fi app to work on your fireplace, you will need to have downloaded
the app from the Apple App store or Google Play. The phone will then be
paired to the fireplace and then to your home Wi-Fi connection.
Wi-Fi app features
The Rinnai fireplace app will quickly and easily
enable you to perform a number of different
functions via your mobile device.
• Turn on the thermostat function
Set a comfortable temperature and let the fire
do the rest.
• Switch to flame function
An override of the thermostat function that
allows a full-flame picture regardless of the
room temperature.
• Turn on timers
For those that love ultimate control, multiple
timers can be set and changed for every day of
the week.
For more information about how to use the Rinnai Wi-Fi app, refer to the ‘Wi-Fi control user
guide’ available on the Rinnai website, www.rinnai.co.nz, enter Wi-Fi user guide in the search
field.

Neo RIB2312 operation guide: 12149-A 01-17 | 11
Clearances from combustibles
The clearances listed below, measured from the edge of the inner glass, are
minimum clearances unless otherwise stated.
While the heater is operating
The appliance must not be installed where
curtains or other combustible materials could
come into contact with the heater. The
400 mm side clearance includes side walls.
Floor protection
Heat from this fire may over time affect
the appearance of some materials used for
flooring, such as, carpet, vinyl, cork or timber.
This may be amplified if the air contains
cooking vapours or cigarette smoke. To avoid
this occurring, it is recommended that a mat
be placed in front of this appliance.
Hearths
A hearth is not necessary, but can be used for
decorative purposes or protection of sensitive
flooring. A hearth, if installed, must not
obscure the front of the fire.
TV installation above the fireplace
The Neo has a fan that distributes warm air
from the top of the appliance out into the
room. As warm air is dispersed outwards, as
opposed to directly upwards, installation of a
TV may be an option.
Generally the bottom of the television
recess should be at least 400 mm above
the fire. Please check with the television
supplier to check clearances. Some television
manufacturers have warranty conditions that
state a television is not to be installed above a
fireplace.
For further information, please contact
Rinnai or refer to the installation manual. This
illustrates recommended minimum clearances
when installing a TV directly above the unit.
400 400
1000
400
400 mm
10 mm
1000 mm
400 mm
400 mm
10 mm
75 mm
Neo Inbuilt clearances
Neo Freestanding clearances

12 | Neo RIB2312 operation guide: 12149-A 01-17
Mantels and surrounds - inbuilt models only
Combustible mantels and surrounds require clearance from the unit to minimise
the risk of fire. Mantels and surrounds, made of combustible materials such as
wood, are allowed providing they are outside the minimum clearances shown.
The Neo gas fireplace is not designed to be built into bookcases.
A
B
C
AMantel needs to be a minimum of 400 mm away from the edge of the inner glass.
B Maximum mantel depth at 400 mm (A) is 250 mm.
CSurround needs to be a minimum of 400 mm away from the edge of the inner glass.
For every 50 mm of added mantel depth there must be an additional 100 mm of clearance from
the edge of the inner glass.
For example:
Mantel depth A: clearance required
300 mm 500 mm
350 mm 600 mm
400 mm 700 mm

Neo RIB2312 operation guide: 12149-A 01-17 | 13
Abnormal ame pattern
Each Rinnai Flame Fire has a distinct flame pattern. This should look the same
every time you start your fire, after an initial warm up period of approximately
20 minutes.
Normal flame paern
Abnormal flame paern
Soot build up
Abnormal flame performance and/or pattern
can indicate a problem with your fire, such
as blocked gas injectors, or shifting of burn
media.
There are some warning signs that could
indicate a problem.
- Unusual smell from the appliance
- Continued difficulty or delay in
establishing a flame
- Either very short or very long flames
- Flame only burns part way across the
burner
- Severe soot building up on the inside of
the glass1
If any of the above signs occur, please contact
Rinnai.
1Appliances incorporating a live fuel effect, and designed to operate with luminous flames, may exhibit slight carbon
deposits—this is normal.

14 | Neo RIB2312 operation guide: 12149-A 01-17
Error codes
The Neo has self diagnostic electronics that monitor the appliance during
start up and operation. Should a fault occur the heater will shut down. The
fault that has caused the shut down will be indicated by a pair of flashing
numbers in the error display window in the lower left hand side of the frame.
The error will show through two narrow cutouts—you will need to walk up to
the fire and look down to see these.
Error
code
Likely cause Suggested solution
00 Mains power failure
Reset the fire, press the On/Off button on the control panel or
remote control twice to turn the fire back on.
11 Ignition failure Check the gas supply is turned on. Turn the heater OFF then
ON again. If the problem continues a service call will be
required.
12 Incomplete combustion As above.
14 Overheat safety device Service call.
16 Room overheat Lower room temperature to below 40 °C.
31 Room temperature sensor faulty Service call.
32 Overheat temperature sensor faulty Service call.
33 Overheat temperature sensor faulty Service call.
53 Spark sensor faulty Service call.
61 Combustion fan motor faulty Service call.
70 Model error Incorrect PCB for model, service call.
71 Solenoids faulty Service call.
72 Flame detection circuit fault Service call.
73 Communication error Service call.
90 Communication error detected between
the main PCB and Wi-Fi module
Wi-Fi module in the fire needs resetting, service call.
91 Communication error detected between
Smart device and Wi-Fi module
Please check your Wi-Fi and Rinnai Wi-Fi module are within
range. Check network settings.
Neo - top view of frame, looking down
Error codes will show through
these slots in the frame
Infra-red remote receiver
window and ignition indicator

Neo RIB2312 operation guide: 12149-A 01-17 | 15
Troubleshooting
Check the following information before making a service call as some performance
characteristics of the Neo are a normal part of operation. If you are still unsure or concerned
after reading this section, please contact Rinnai.
During installation there will be an initial burning in period where some smoke and smell may be
experienced. This is a normal part of the operation.
The appliance is fitted with an overheat safety switch which will shut off the appliance. If the
appliance shuts off repeatedly servicing may be required.
Using the heater for the first time, or after a long period of non use
Ignition may not occur the first time it is operated due to air in the gas pipes. If ignition does not
occur the unit will switch off automatically. Try operating the heater again if this occurs.
The heater may make noises after ignition or switching off. This is due to the expansion and
contraction of the internal components—this is normal. The heater will not ignite if the
On/Off button is pressed straight after the heater has turned off. It will take approximately
20 seconds before the unit will switch on again.
What’s happening Explanation and/or possible solution
Unusual smells
Smoke or strange smells are produced when first
operating the appliance after installation.
This is caused by grease, oil, or dust within the
appliance. This will stop after a short time.
Smell of gas Have you been painting? Have new carpets
been laid? Have you been cooking with spices?
If yes to any of the above, then this is normal as
these odours will mix with the warm air to emit
an unusual smell—this will dissipate over time.
There could be a leak. Turn off the gas at the
meter or LPG cylinder and call your installer.
Unusual sounds
Clicking noises when the heater starts or stops,
or changes to a higher or lower setting.
This is expansion and contraction of the heat
exchanger and is a normal part of operation.
Clunking noise when the thermostat operates. This is the sound of the gas valve opening and
closing to regulate the flow of gas.
Soot marks and condensation on the glass
Small soot deposit on logs or stones. Normal operation, no action required.
Severe soot deposits forming on logs, stones, or
glass
Inadequate flue system, incorrect gas pressure
or incorrect installation of burn media. Contact
a Rinnai Service Centre.
Condensation and/or water marks on the glass Normal operation. Condensation should
disappear once the fire has warmed up.
U-oh!

16 | Neo RIB2312 operation guide: 12149-A 01-17
What’s happening Explanation and/or possible solution
Performance problems
Warm air not coming from heater when it starts The fan starts automatically after a short delay. This
is to allow the appliance to warm up, helping avoid
cold draughts.
Fan continues to run after the heater is turned
off.
This is to remove residual heat from within the
appliance. This stops once the unit cools down.
Fire will not light when switched on Ensure the power cord is plugged in and turned on.
Ensure gas supply is turned on.
Unit stops during operation Possible power failure, or gas supply may have been
turned off.
Remote problems
Remote control doesn’t work Unit not plugged in properly or has been turned
offplug in power cord or press On/Off button.
Remote lock-up due to signal being out of range,
incorrectly aimed at unit or obstructed.
No display on remote. Batteries may be flat, change batteries.
Possible error codes* on remote when batteries are activated or changed:
F1 displays on remote Assembly fault, remote will not respond to
movement—accelerometer not communicating
with the main processor correctly. Contact Rinnai.
F2 displays on remote Room temperature outside 5-45 °C, or temperature
sensing circuit has failed, which may indicate an
assembly fault. Contact Rinnai.
* Unlikely to occur, but possible if there has been an assembly fault or failure with the remote.

Neo RIB2312 operation guide: 12149-A 01-17 | 17
The installer must complete the installation and commissioning checklist below and leave this
guide with you. They must also instruct you in the use and care of the Neo, and make sure you
understand the safety instructions and operation of the appliance.
The glass dress guard fitted to this appliance reduces the risk of fire and injury and no part
of it should be permanently removed.
Checklist
FAppliance positioned in a suitable location (clearances, mantels and surrounds etc.).
FRinnai flue system installed and tested to ensure effective draw.
FGas pressures checked and set.
FBurn media installed as per instructions.
FGlass dress guard fitted and customer advised not to remove.
FAppliance tested for correct operation and to ensure no gas leaks.
FCustomer instructed on operating procedure and safety requirements.
FCustomer advised to service the heater every two years.
WARNING
Installation checklist
Installer details
Company name:
Installer name:
Address:
Phone: Mobile:
Certificate of compliance number for installation:
Signed: Date:

18 | Neo RIB2312 operation guide: 12149-A 01-17
Limited Warranty
Rinnai brings you peace of mind with a:
5-year firebox warranty
This warranty is applicable to all Rinnai gas fires manufactured from 01 April 2019. All terms of the
warranty, subject to the conditions below, are effective from the date of first installation. The
attending service person reserves the right to verify this by requesting a copy of the certificate of
compliance prior to commencement of any warranty work. Proof of purchase and installation date
will be required at the time of any warranty claim. This warranty is only valid within the country of
purchase.
FIREBOX* ALL OTHER PARTS
Parts Labour Parts Labour
5 years 2 years 2 years 2 years
* The firebox is the metal outer casing that surrounds the fire. All other parts of the fire will be covered
by a two year limited warranty.
General warranty terms
All Rinnai appliances meet or exceed the safety standards required by New Zealand gas and
electrical regulations. The company is constantly improving its products and as such, specifications
are subject to change or variation without notice.
For the purposes of the Consumer Guarantees Act 1993, Rinnai only guarantees the availability of
repair facilities and spare parts for the express warranty period recorded in the ‘Warranty Summary’
table above.
This warranty does not limit any consumer rights or guarantees that may apply under the Consumer
Guarantees Act 1993. If the product is acquired for the purposes of a business, the provisions of the
Consumer Guarantees Act 1993 do not apply and no other warranties (either express or implied by
law) apart from those stated in the warranty will apply.
Warranty terms and conditions
1. All terms of this warranty are effective from the date of first installation. The attending service
person reserves the right to verify this by requesting a copy of the certificate of compliance
prior to commencement of any warranty work. The installer must issue a certificate of
compliance by law in New Zealand. Warranty claims may be invalid if not accompanied by details
of the installing or supervising gas fitter’s registration number and the gas certification number.
2. All Rinnai appliances must be installed, commissioned, serviced, repaired and removed in
accordance with the manufacturer’s installation instructions, local regulations, and municipal
building codes by persons authorised by local regulations to do so.
3. All appliances must be operated and maintained in accordance with the manufacturer’s
operating instructions. Rinnai recommends that gas appliances are serviced as per our service
schedule.

Neo RIB2312 operation guide: 12149-A 01-17 | 19
Warranty terms and conditions continued
4. Servicing of the product is to be carried out by a Rinnai authorised service centre.
5. The warranty applies only to the components supplied by Rinnai. It does not apply to com-
ponents supplied by others, such as electrical switches, electrical cables, fuses and where
applicable flue systems but is not limited to these.
6. Where a failed component is replaced under warranty, the balance of the original appliance
warranty will remain effective.
7. Rinnai reserves the right to transfer functional components from defective appliances if they
are suitable.
8. Rinnai reserves the right to have installed product returned to the factory for inspection.
9. Where the gas fire is installed outside the metropolitan area or further than 40km from a Rin-
nai authorised service centre, travel costs shall be the owner’s responsibility.
Warranty exclusions
The following exclusions may cause the warranty to become void and will results in a service
charge and cost of parts (if required).
1. Accidental damage and acts of God.
2. Failure due to abuse or misuse, improper maintenance or improper storage.
3. Failure due to incorrect or unauthorised installations including but not limited to the use of
products, including flue systems that are not specified by Rinnai, damage caused by installa-
tion of indoor fires outdoors and outdoor fires indoors.
4. Failure or damage caused by alterations, service or repair work carried out by persons other
than Rinnai service persons or service centres.
5. Where it is found that there is no fault with the appliance and the issue is related to the instal-
lation or is due to the failure of electric or gas supplies.
6. Noise caused by minor contraction, movement or expansion of certain parts.
7. Cost of building work to access parts that need repair or replacement, or the costs of build-
ing repairs afterwards.
8. Subjective issues such as noise or smell that Rinnai have investigated (or a Rinnai service
agent has investigated) and are established to be within normal operating parameters.
9. Variances in fireplace appearance from Rinnai promotional images that are due to gas type
and printing confines.

Neo RIB2312 Operation Guide: 12149-B 02-19
Purchase details
Please keep these details in a safe place for future reference.
ATTACH YOUR PROOF OF
PURCHASE HERE:
Retailer:
Retailer address:
Date of purchase:
Product details:
Record your purchase details below
Register your Neo online at www.rinnai.co.nz/register/. You’ll need to know
the model, and also the serial number—shown on the sticker below.
To make a warranty claim, contact Rinnai on 0800 RINNAI (0800 746 624) or
email [email protected].nz.
Register your Neo online
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