Dell Embedded Box PC 5000 User manual

Dell Embedded Box PC
5000
Service Manual
Computer Model: Dell Embedded Box PC 5000
Regulatory Model: N01PC
Regulatory Type: N01PC001

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss
of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
©2016 Dell Inc. All rights reserved. This product is protected by U.S. and international
copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in
the United States and/or other jurisdictions. All other marks and names mentioned herein may
be trademarks of their respective companies.
2016 - 06
Rev. A00

Contents
Before working inside your Embedded Box PC...................10
Before you begin..............................................................................................10
Safety instructions............................................................................................10
Recommended tools........................................................................................11
Screw list...........................................................................................................12
After working inside your Embedded Box PC......................14
Technical overview....................................................................15
System-board components............................................................................ 16
Removing the back cover........................................................ 18
Procedure.........................................................................................................18
Replacing the back cover.........................................................21
Procedure.........................................................................................................21
Removing the hard-drive cage............................................... 22
Prerequisites.....................................................................................................22
Procedure.........................................................................................................22
Replacing the hard-drive cage............................................... 24
Procedure........................................................................................................ 24
Post-requisites ................................................................................................24
Removing the drives from the hard-drive cage...................25
Prerequisites.....................................................................................................25
Procedure.........................................................................................................25
Procedure to remove bottom drive..........................................................26
3

Replacing the drives in to the hard-drive cage................... 28
Procedure........................................................................................................ 28
Procedure to replace bottom drive.......................................................... 28
Post-requisites ................................................................................................28
Replacing the solid-state drive in to bracket.......................29
Prerequisites.....................................................................................................29
Procedure........................................................................................................ 29
Removing the solid-state drive from bracket...................... 31
Procedure.........................................................................................................31
Post-requisites ................................................................................................ 31
Removing the interposer board..............................................32
Prerequisites.....................................................................................................32
Procedure.........................................................................................................32
Replacing the interposer board..............................................34
Procedure........................................................................................................ 34
Post-requisites ................................................................................................34
Installing a PCI/PCIe card........................................................ 35
Prerequisites.....................................................................................................35
Procedure........................................................................................................ 36
Post-requisites ................................................................................................40
Removing the PCI/PCIe card...................................................41
Prerequisites.....................................................................................................41
Procedure........................................................................................................ 42
Replacing the PCIe card...........................................................45
Procedure........................................................................................................ 45
Post-requisites ................................................................................................ 47
4

Removing the memory module..............................................48
Prerequisites.................................................................................................... 48
Procedure........................................................................................................ 48
Replacing the memory module.............................................. 50
Procedure........................................................................................................ 50
Post-requisites .................................................................................................51
Removing the WLAN-antenna connectors.......................... 52
Prerequisites.....................................................................................................52
Procedure.........................................................................................................52
Replacing the WLAN-antenna connectors...........................55
Procedure.........................................................................................................55
Post-requisites ................................................................................................ 55
Removing the WLAN card........................................................56
Prerequisites.....................................................................................................56
Procedure........................................................................................................ 56
Replacing the WLAN card........................................................58
Procedure........................................................................................................ 58
Post-requisites ................................................................................................60
Removing the WWAN-antenna connectors.........................61
Prerequisites.....................................................................................................61
Prerequisites.....................................................................................................61
Procedure.........................................................................................................61
Replacing the WWAN-antenna connectors.........................64
Procedure........................................................................................................ 64
Post-requisites ................................................................................................64
5

Removing the WWAN card...................................................... 65
Prerequisites.....................................................................................................65
Procedure........................................................................................................ 65
Replacing the WWAN card...................................................... 67
Procedure.........................................................................................................67
Post-requisites ................................................................................................69
Removing the SIM card............................................................ 70
Prerequisites.....................................................................................................70
Procedure........................................................................................................ 70
Replacing the SIM card.............................................................72
Procedure.........................................................................................................72
Post-requisites ................................................................................................ 73
Removing the CANbus cable...................................................74
Prerequisites.....................................................................................................74
Procedure.........................................................................................................74
Replacing the CANbus cable...................................................76
Procedure.........................................................................................................76
Post-requisites ................................................................................................ 76
Removing the CANbus card.....................................................77
Prerequisites.....................................................................................................77
Procedure.........................................................................................................77
Replacing the CANbus card.....................................................79
Procedure.........................................................................................................79
Post-requisites ................................................................................................80
6

Removing the coin-cell battery..............................................81
Prerequisites.....................................................................................................81
Procedure.........................................................................................................81
Replacing the coin-cell battery.............................................. 83
Procedure........................................................................................................ 83
Post-requisites ................................................................................................83
Removing the intrusion switch...............................................84
Prerequisites.................................................................................................... 84
Procedure........................................................................................................ 84
Replacing the intrusion switch...............................................86
Procedure........................................................................................................ 86
Post-requisites ................................................................................................86
Removing the serial ports........................................................87
Prerequisites.....................................................................................................87
Procedure........................................................................................................ 88
Replacing the serial ports........................................................90
Procedure........................................................................................................ 90
Post-requisites ................................................................................................90
Removing the riser card........................................................... 91
Prerequisites.....................................................................................................91
Procedure.........................................................................................................91
Replacing the riser card........................................................... 94
Procedure........................................................................................................ 94
Post-requisites ................................................................................................94
7

Removing the top cover...........................................................95
Prerequisites.....................................................................................................95
Procedure........................................................................................................ 95
Replacing the top cover...........................................................98
Procedure........................................................................................................ 98
Post-requisites ................................................................................................98
Removing the heat sink............................................................99
Prerequisites.................................................................................................... 99
Procedure........................................................................................................ 99
Replacing the heat sink.......................................................... 101
Procedure.......................................................................................................101
Post-requisites .............................................................................................. 101
Removing the CPU board...................................................... 102
Prerequisites...................................................................................................102
Procedure...................................................................................................... 102
Replacing the CPU board...................................................... 104
Procedure...................................................................................................... 104
Post-requisites ..............................................................................................104
Removing the system board..................................................105
Prerequisites...................................................................................................105
Procedure...................................................................................................... 106
Replacing the system board..................................................109
Procedure...................................................................................................... 109
Post-requisites...............................................................................................109
Entering the Service Tag in the BIOS setup program...................................110
8

BIOS setup program................................................................ 111
Entering BIOS setup program........................................................................ 111
Clearing forgotten passwords........................................................................111
Clearing CMOS settings.................................................................................112
Technology and components............................................... 114
Power..............................................................................................................114
Processor........................................................................................................114
Mechanical..................................................................................................... 114
Peripherals...................................................................................................... 115
WLAN/WWAN.................................................................................................115
Zigbee............................................................................................................. 115
CANbus...........................................................................................................115
9

Before working inside your
Embedded Box PC
NOTE: The images in this document may differ from your Embedded
Box PC depending on the configuration you ordered.
Before you begin
1 Save and close all open files and exit all open applications.
2 Shut down the Embedded Box PC.
The shut-down instruction varies depending on the operating system
installed on the Embedded Box PC.
NOTE: For more information, see the documentation of your
operating system for shut-down instructions.
3 Disconnect the Embedded Box PC and all attached devices from their
electrical outlets.
4 Disconnect all cables such as network cables from the Embedded Box
PC.
5 Disconnect all attached devices and peripherals, such as keyboard,
mouse, and monitor, from the Embedded Box PC.
6 After the Embedded Box PC is unplugged, press and hold the power
button for 5 seconds to ground the system board.
Safety instructions
Use the following safety guidelines to protect your Embedded Box PC from
potential damage and ensure your personal safety.
WARNING: Before working inside your Embedded Box PC, read the
safety information that shipped with your Embedded Box PC and
follow the steps in Before working inside your Embedded Box PC.
After working inside your Embedded Box PC, follow the steps in After
working inside your Embedded Box PC. For more safety best practices,
see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
10

WARNING: Disconnect all power sources before opening the
Embedded Box PC cover or panels. After you finish working inside the
Embedded Box PC, replace all covers, panels, and screws before
connecting to the electrical outlet.
CAUTION: To avoid damaging the Embedded Box PC, ensure that the
work surface is flat and clean.
CAUTION: To avoid damaging the components and cards, handle
them by their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage
due to servicing that is not authorized by Dell is not covered by your
warranty. See the safety instructions that shipped with the product or
at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your Embedded Box PC,
ground yourself by touching an unpainted metal surface, such as the
metal at the back of the Embedded Box PC. While you work,
periodically touch an unpainted metal surface to dissipate static
electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on
its pull tab, not on the cable itself. Some cables have connectors with
locking tabs or thumb-screws that you must disengage before
disconnecting the cable. When disconnecting cables, keep them
evenly aligned to avoid bending any connector pins. When connecting
cables, ensure that the ports and connectors are correctly oriented
and aligned.
CAUTION: Press and eject any installed card from the media-card
reader.
Recommended tools
The procedures in this document may require the following tools:
• Philips screwdriver
• Flat-head screwdriver
• Plastic scribe
• Hex screwdriver
• 8 mm open wrench
11

• 10 mm open wrench
Screw list
The following table provides the list of screws used for securing different
components to the Embedded Box PC.
Component Secured to Screw type Quantity
Logo board Front chassis M3x5 3
Left chassis Front chassis M3x6 7
Right chassis Front chassis M3x6 7
Carrier board Front chassis M3x5 9
Front chassis STDF(L8) HEX,
M3x4
5
Front chassis STDF(L15)
HEX, M3x4
1
CPU board Carrier board STDF(L5) HEX,
M2.5x4
3
Carrier board M2.5x6 2
Thermal module CPU board M3x8 4
Left chassis M3x16 4
Right chassis M3x16 4
Riser card Riser-card bracket M3x5 2
Riser card Right chassis M3x5
countersunk
2
WLAN module Carrier board M2x3 2
WWAN module Carrier board M2x3 2
PCI cover Top PCI plate M3x5
countersunk
1
PCI cover Top PCI plate M3x5
countersunk
1
PCI bracket Top PCI plate M3x5
countersunk
1
DC-in connector Top PCI plate M2.5x6 2
12

Component Secured to Screw type Quantity
Intrusion switch Intrusion-switch
bracket
M2x10 1
Top PCI plate M3x5
countersunk
1
VGA connector Top PCI plate D-sub HEX,
#4–
40UNCx6.3
2
CANbus cable Top PCI plate D-sub HEX,
#4–
40UNCx6.3
2
Top I/O plate Main chassis M3x5
countersunk
7
COM port cable Bottom I/O plate D-sub HEX,
#4–
40UNCx6.3
8
Bottom I/O plate Main chassis M3x5
countersunk
7
Rubber foot Back cover M3x8 4
Back cover Main chassis M3x5
countersunk
5
Hard-drive cage Back cover M3x5 4
Hard drive/solid-
state drive main
Hard-drive cage STDF(L5.1),
M3x3
4
Hard drive/solid-
state second
STDF(L5.1),
M3x3
4
Solid-state drive
interposer board
Solid-state carrier M2x3 3
Solid-state drive M2x3 2
Wall-mount
bracket
Back cover M3x8 4
13

After working inside your
Embedded Box PC
CAUTION: Leaving stray or loose screws inside your Embedded Box PC
may severely damage your Embedded Box PC.
1 Replace all screws and ensure that no stray screws remain inside the
Embedded Box PC.
2 Connect any external devices, peripherals, or cables you removed before
working on the Embedded Box PC.
3 Connect your Embedded Box PC and all attached devices to their
electrical outlets.
4 Turn on the Embedded Box PC.
14

Technical overview
WARNING: Before working inside your Embedded Box PC, read the
safety information that shipped with your Embedded Box PC and
follow the steps in Before working inside your Embedded Box PC.
After working inside your Embedded Box PC, follow the steps in After
working inside your Embedded Box PC. For more safety best practices,
see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
15

System-board components
1 PCI slot 2 SATA power-connector one
(SATAPWR1)
3 SATA power-connector two
(SATAPWR2) 4 SATA-data connector one (SATA2)
5 power cable connector (PWR IN) 6 mPCIE connector one(CAN
BUS/WWAN)
7 intrusion-switch cable connector
(INTRUSION) 8 SIM-card slot (SIM SLOT)
9 service mode reset jumper (SVC
MODE) 10 password reset jumper (PWD)
16

11 mPCIE connector two (CAN
BUS/WLAN/BT) 12 remote power-button connector (PWR BTN)
13 serial port cable connector 14 coin-cell battery socket
15 CMOS reset jumper (CMOS) 16 PCIex16 slot
17 CPU-board connector (DB CN1
& DB CN2) 18 SATA-data connector two (SATA1)
17

Removing the back cover
WARNING: Before working inside your Embedded Box PC, read the
safety information that shipped with your Embedded Box PC and
follow the steps in Before working inside your Embedded Box PC.
After working inside your Embedded Box PC, follow the steps in After
working inside your Embedded Box PC. For more safety best practices,
see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Remove the screws that secure the back cover to the chassis.
1 M3x5 countersunk
screws(5) 2 M3x8 screws (4) and rubber feet (4)
3 back cover 4 chassis
18

2 Open the back cover from the chassis.
3 Disconnect the SATA-power and SATA-data cable from the hard drive or
SSD kit.
NOTE: Disconnect the cables from the second drive if installed.
4 Remove the cables from the routing guides on the top-cover.
1 back cover 2 routing guide
3 SATA-data cable 4 SATA-power cable
5 Close the back cover partially and push the back cover forward to release
it from the tabs on the chassis.
19

6 Lift the back cover off the chassis.
1 back cover 2 chassis
7 Remove the Removing the hard-drive cage.
20