Dell Embedded Box PC5000 User manual

Dell Embedded Box PC
5000
Service Manual
Computer Model: Dell Embedded Box PC 5000
Regulatory Model: N01PC
Regulatory Type: N01PC001

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright ©2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.
2017 - 03
Rev. A01

Contents
Before working inside your Embedded Box PC..............11
Before you begin.......................................................................................11
Safety instructions....................................................................................11
Recommended tools................................................................................ 12
Screw list................................................................................................. 13
After working inside your Embedded Box PC................15
Technical overview....................................................... 16
System-board components...................................................................... 17
Removing the back cover............................................. 19
Procedure............................................................................................... 20
Replacing the back cover.............................................23
Procedure................................................................................................23
Removing the hard-drive cage..................................... 24
Prerequisites............................................................................................24
Procedure................................................................................................24
Replacing the hard-drive cage..................................... 26
Procedure............................................................................................... 26
Post-requisites ....................................................................................... 26
Removing the drives from the hard-drive cage.............27
Prerequisites............................................................................................27
Procedure................................................................................................27
3

Procedure to remove bottom drive....................................................28
Replacing the drives in to the hard-drive cage............. 30
Procedure............................................................................................... 30
Procedure to replace bottom drive....................................................30
Post-requisites ....................................................................................... 30
Removing the solid-state drive from bracket................ 31
Prerequisites............................................................................................ 31
Procedure................................................................................................ 31
Replacing the solid-state drive in to bracket................ 33
Procedure................................................................................................33
Post-requisites ....................................................................................... 33
Removing the interposer board.................................... 34
Prerequisites............................................................................................34
Procedure................................................................................................34
Replacing the interposer board.................................... 36
Procedure............................................................................................... 36
Post-requisites ....................................................................................... 36
Installing a PCI/PCIe card............................................ 37
Prerequisites............................................................................................37
Procedure............................................................................................... 38
Post-requisites ....................................................................................... 42
Removing the PCI/PCIe card.......................................43
Prerequisites............................................................................................43
Procedure................................................................................................44
4

Replacing the PCIe card...............................................47
Procedure................................................................................................47
Post-requisites ....................................................................................... 49
Removing the memory module.................................... 50
Prerequisites........................................................................................... 50
Procedure............................................................................................... 50
Replacing the memory module.....................................52
Procedure............................................................................................... 52
Post-requisites ....................................................................................... 54
Removing the WLAN-antenna connectors...................55
Prerequisites........................................................................................... 55
Procedure............................................................................................... 55
Replacing the WLAN-antenna connectors................... 58
Procedure............................................................................................... 58
Post-requisites ....................................................................................... 58
Removing the WLAN card............................................59
Prerequisites........................................................................................... 59
Procedure............................................................................................... 59
Replacing the WLAN card............................................ 61
Procedure................................................................................................ 61
Post-requisites ....................................................................................... 63
Removing the WWAN-antenna connectors..................64
Prerequisites........................................................................................... 64
Procedure............................................................................................... 64
5

Replacing the WWAN-antenna connectors.................. 67
Procedure................................................................................................67
Post-requisites ........................................................................................67
Removing the WWAN card.......................................... 68
Prerequisites........................................................................................... 68
Procedure............................................................................................... 68
Replacing the WWAN card...........................................70
Procedure................................................................................................70
Post-requisites ........................................................................................72
Removing the SIM card................................................73
Prerequisites............................................................................................73
Procedure................................................................................................73
Replacing the SIM card................................................75
Procedure................................................................................................75
Post-requisites ....................................................................................... 76
Removing the CANbus cable........................................ 77
Prerequisites............................................................................................77
Procedure................................................................................................77
Replacing the CANbus cable........................................ 79
Procedure................................................................................................79
Post-requisites ....................................................................................... 79
Removing the CANbus card......................................... 80
Prerequisites........................................................................................... 80
Procedure............................................................................................... 80
6

Replacing the CANbus card......................................... 82
Procedure................................................................................................82
Post-requisites ....................................................................................... 83
Removing the coin-cell battery.................................... 84
Prerequisites............................................................................................84
Procedure............................................................................................... 84
Replacing the coin-cell battery.................................... 86
Procedure............................................................................................... 86
Post-requisites ....................................................................................... 86
Removing the intrusion switch..................................... 87
Prerequisites............................................................................................87
Procedure................................................................................................87
Replacing the intrusion switch..................................... 89
Procedure............................................................................................... 89
Post-requisites ....................................................................................... 89
Removing the serial ports............................................ 90
Prerequisites........................................................................................... 90
Procedure................................................................................................ 91
Replacing the serial ports.............................................93
Procedure............................................................................................... 93
Post-requisites ....................................................................................... 93
Removing the bottom cover.........................................94
Prerequisites........................................................................................... 94
Procedure............................................................................................... 94
7

Replacing the bottom cover.........................................96
Procedure............................................................................................... 96
Post-requisites ....................................................................................... 96
Removing the riser card............................................... 97
Prerequisites............................................................................................97
Procedure................................................................................................97
Replacing the riser card..............................................100
Procedure..............................................................................................100
Post-requisites ......................................................................................100
Removing the heat sink...............................................101
Prerequisites...........................................................................................101
Procedure...............................................................................................101
Replacing the heat sink.............................................. 103
Procedure.............................................................................................. 103
Post-requisites ......................................................................................104
Removing the power connectors................................ 105
Prerequisites..........................................................................................105
Procedure..............................................................................................105
Replacing the power connectors................................ 108
Procedure..............................................................................................108
Post-requisites ......................................................................................108
Removing the top cover............................................. 109
Prerequisites..........................................................................................109
Procedure..............................................................................................109
8

Replacing the top cover.............................................. 112
Procedure...............................................................................................112
Post-requisites .......................................................................................112
Removing the power switch........................................ 113
Prerequisites...........................................................................................113
Procedure...............................................................................................113
Replacing the power switch........................................ 115
Procedure...............................................................................................115
Post-requisites .......................................................................................115
Removing the CPU board............................................116
Prerequisites...........................................................................................116
Procedure...............................................................................................116
Replacing the CPU board............................................ 118
Procedure...............................................................................................118
Post-requisites .......................................................................................118
Removing the system board........................................ 119
Prerequisites...........................................................................................119
Procedure.............................................................................................. 120
Replacing the system board........................................123
Procedure.............................................................................................. 123
Post-requisites.......................................................................................123
Entering the Service Tag in the BIOS setup program............................. 124
9

BIOS setup program................................................... 125
Entering BIOS setup program................................................................ 125
Clearing forgotten passwords................................................................ 125
Clearing CMOS settings........................................................................ 126
Removing the Dell logo board..................................... 128
Prerequisites.......................................................................................... 128
Procedure.............................................................................................. 129
Replacing the Dell logo board..................................... 132
Procedure.............................................................................................. 132
Post-requisites.......................................................................................132
Technology and components...................................... 134
Power.................................................................................................... 134
Processor.............................................................................................. 134
Mechanical............................................................................................ 134
Peripherals.............................................................................................135
WLAN/WWAN...................................................................................... 135
Zigbee................................................................................................... 135
CANbus................................................................................................. 136
10