Dell Embedded Box PC5000 User manual

Dell Embedded Box PC
5000
Service Manual
Computer Model: Dell Embedded Box PC 5000
Regulatory Model: N01PC
Regulatory Type: N01PC001

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright ©2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.
2017 - 03
Rev. A01

Contents
Before working inside your Embedded Box PC..............11
Before you begin.......................................................................................11
Safety instructions....................................................................................11
Recommended tools................................................................................ 12
Screw list................................................................................................. 13
After working inside your Embedded Box PC................15
Technical overview....................................................... 16
System-board components...................................................................... 17
Removing the back cover............................................. 19
Procedure............................................................................................... 20
Replacing the back cover.............................................23
Procedure................................................................................................23
Removing the hard-drive cage..................................... 24
Prerequisites............................................................................................24
Procedure................................................................................................24
Replacing the hard-drive cage..................................... 26
Procedure............................................................................................... 26
Post-requisites ....................................................................................... 26
Removing the drives from the hard-drive cage.............27
Prerequisites............................................................................................27
Procedure................................................................................................27
3

Procedure to remove bottom drive....................................................28
Replacing the drives in to the hard-drive cage............. 30
Procedure............................................................................................... 30
Procedure to replace bottom drive....................................................30
Post-requisites ....................................................................................... 30
Removing the solid-state drive from bracket................ 31
Prerequisites............................................................................................ 31
Procedure................................................................................................ 31
Replacing the solid-state drive in to bracket................ 33
Procedure................................................................................................33
Post-requisites ....................................................................................... 33
Removing the interposer board.................................... 34
Prerequisites............................................................................................34
Procedure................................................................................................34
Replacing the interposer board.................................... 36
Procedure............................................................................................... 36
Post-requisites ....................................................................................... 36
Installing a PCI/PCIe card............................................ 37
Prerequisites............................................................................................37
Procedure............................................................................................... 38
Post-requisites ....................................................................................... 42
Removing the PCI/PCIe card.......................................43
Prerequisites............................................................................................43
Procedure................................................................................................44
4

Replacing the PCIe card...............................................47
Procedure................................................................................................47
Post-requisites ....................................................................................... 49
Removing the memory module.................................... 50
Prerequisites........................................................................................... 50
Procedure............................................................................................... 50
Replacing the memory module.....................................52
Procedure............................................................................................... 52
Post-requisites ....................................................................................... 54
Removing the WLAN-antenna connectors...................55
Prerequisites........................................................................................... 55
Procedure............................................................................................... 55
Replacing the WLAN-antenna connectors................... 58
Procedure............................................................................................... 58
Post-requisites ....................................................................................... 58
Removing the WLAN card............................................59
Prerequisites........................................................................................... 59
Procedure............................................................................................... 59
Replacing the WLAN card............................................ 61
Procedure................................................................................................ 61
Post-requisites ....................................................................................... 63
Removing the WWAN-antenna connectors..................64
Prerequisites........................................................................................... 64
Procedure............................................................................................... 64
5

Replacing the WWAN-antenna connectors.................. 67
Procedure................................................................................................67
Post-requisites ........................................................................................67
Removing the WWAN card.......................................... 68
Prerequisites........................................................................................... 68
Procedure............................................................................................... 68
Replacing the WWAN card...........................................70
Procedure................................................................................................70
Post-requisites ........................................................................................72
Removing the SIM card................................................73
Prerequisites............................................................................................73
Procedure................................................................................................73
Replacing the SIM card................................................75
Procedure................................................................................................75
Post-requisites ....................................................................................... 76
Removing the CANbus cable........................................ 77
Prerequisites............................................................................................77
Procedure................................................................................................77
Replacing the CANbus cable........................................ 79
Procedure................................................................................................79
Post-requisites ....................................................................................... 79
Removing the CANbus card......................................... 80
Prerequisites........................................................................................... 80
Procedure............................................................................................... 80
6

Replacing the CANbus card......................................... 82
Procedure................................................................................................82
Post-requisites ....................................................................................... 83
Removing the coin-cell battery.................................... 84
Prerequisites............................................................................................84
Procedure............................................................................................... 84
Replacing the coin-cell battery.................................... 86
Procedure............................................................................................... 86
Post-requisites ....................................................................................... 86
Removing the intrusion switch..................................... 87
Prerequisites............................................................................................87
Procedure................................................................................................87
Replacing the intrusion switch..................................... 89
Procedure............................................................................................... 89
Post-requisites ....................................................................................... 89
Removing the serial ports............................................ 90
Prerequisites........................................................................................... 90
Procedure................................................................................................ 91
Replacing the serial ports.............................................93
Procedure............................................................................................... 93
Post-requisites ....................................................................................... 93
Removing the bottom cover.........................................94
Prerequisites........................................................................................... 94
Procedure............................................................................................... 94
7

Replacing the bottom cover.........................................96
Procedure............................................................................................... 96
Post-requisites ....................................................................................... 96
Removing the riser card............................................... 97
Prerequisites............................................................................................97
Procedure................................................................................................97
Replacing the riser card..............................................100
Procedure..............................................................................................100
Post-requisites ......................................................................................100
Removing the heat sink...............................................101
Prerequisites...........................................................................................101
Procedure...............................................................................................101
Replacing the heat sink.............................................. 103
Procedure.............................................................................................. 103
Post-requisites ......................................................................................104
Removing the power connectors................................ 105
Prerequisites..........................................................................................105
Procedure..............................................................................................105
Replacing the power connectors................................ 108
Procedure..............................................................................................108
Post-requisites ......................................................................................108
Removing the top cover............................................. 109
Prerequisites..........................................................................................109
Procedure..............................................................................................109
8

Replacing the top cover.............................................. 112
Procedure...............................................................................................112
Post-requisites .......................................................................................112
Removing the power switch........................................ 113
Prerequisites...........................................................................................113
Procedure...............................................................................................113
Replacing the power switch........................................ 115
Procedure...............................................................................................115
Post-requisites .......................................................................................115
Removing the CPU board............................................116
Prerequisites...........................................................................................116
Procedure...............................................................................................116
Replacing the CPU board............................................ 118
Procedure...............................................................................................118
Post-requisites .......................................................................................118
Removing the system board........................................ 119
Prerequisites...........................................................................................119
Procedure.............................................................................................. 120
Replacing the system board........................................123
Procedure.............................................................................................. 123
Post-requisites.......................................................................................123
Entering the Service Tag in the BIOS setup program............................. 124
9

BIOS setup program................................................... 125
Entering BIOS setup program................................................................ 125
Clearing forgotten passwords................................................................ 125
Clearing CMOS settings........................................................................ 126
Removing the Dell logo board..................................... 128
Prerequisites.......................................................................................... 128
Procedure.............................................................................................. 129
Replacing the Dell logo board..................................... 132
Procedure.............................................................................................. 132
Post-requisites.......................................................................................132
Technology and components...................................... 134
Power.................................................................................................... 134
Processor.............................................................................................. 134
Mechanical............................................................................................ 134
Peripherals.............................................................................................135
WLAN/WWAN...................................................................................... 135
Zigbee................................................................................................... 135
CANbus................................................................................................. 136
10

Before working inside your
Embedded Box PC
NOTE: The images in this document may dier from your Embedded Box PC
depending on the conguration you ordered.
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down the Embedded Box PC.
The shut-down instruction varies depending on the operating system installed on
the Embedded Box PC.
NOTE: For more information, see the documentation of your operating
system for shut-down instructions.
3 Disconnect the Embedded Box PC and all attached devices from their electrical
outlets.
4 Disconnect all cables such as network cables from the Embedded Box PC.
5 Disconnect all attached devices and peripherals, such as keyboard, mouse, and
monitor, from the Embedded Box PC.
6 After the Embedded Box PC is unplugged, press and hold the power button for 5
seconds to ground the system board.
Safety instructions
Use the following safety guidelines to protect your Embedded Box PC from potential
damage and ensure your personal safety.
WARNING: Before working inside your Embedded Box PC, read the safety
information that shipped with your Embedded Box PC and follow the steps
in Before working inside your Embedded Box PC. After working inside your
Embedded Box PC, follow the steps in After working inside your Embedded
Box PC. For more safety best practices, see the Regulatory Compliance
home page at www.dell.com/regulatory_compliance.
11

WARNING: Disconnect all power sources before opening the Embedded Box
PC cover or panels. After you nish working inside the Embedded Box PC,
replace all covers, panels, and screws before connecting to the electrical
outlet.
CAUTION: To avoid damaging the Embedded Box PC, ensure that the work
surface is at and clean.
CAUTION: To avoid damaging the components and cards, handle them by
their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage due to
servicing that is not authorized by Dell is not covered by your warranty. See
the safety instructions that shipped with the product or at www.dell.com/
regulatory_compliance.
CAUTION: Before touching anything inside your Embedded Box PC, ground
yourself by touching an unpainted metal surface, such as the metal at the
back of the Embedded Box PC. While you work, periodically touch an
unpainted metal surface to dissipate static electricity, which could harm
internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull
tab, not on the cable itself. Some cables have connectors with locking tabs
or thumb-screws that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending any
connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Recommended tools
The procedures in this document may require the following tools:
• Philips screwdriver
• Flat-head screwdriver
• Plastic scribe
• Hex screwdriver
12

• 8 mm open wrench
• 10 mm open wrench
Screw list
The following table provides the list of screws used for securing dierent components
to the Embedded Box PC.
Component Secured to Screw type Quantity
Logo board Front chassis M3x5 3
Left chassis Front chassis M3x6 7
Right chassis Front chassis M3x6 7
System board Front chassis M3x5 9
Front chassis STDF(L8) HEX, M3x4 5
Front chassis STDF(L15) HEX, M3x4 1
CPU board System board STDF(L5) HEX, M2.5x4 3
System board M2.5x6 2
Heat sink CPU board M3x8 4
Left chassis M3x16 4
Right chassis M3x16 4
Riser card Riser card
bracket
M3x5 2
Riser card Right chassis M3x5 countersunk 2
WLAN card Carrier board M2x3 2
WWAN card Carrier board M2x3 2
PCI cover Top PCI plate M3x5 countersunk 1
PCI cover Top PCI plate M3x5 countersunk 1
PCI bracket Top PCI plate M3x5 countersunk 1
DC-in connector Top PCI plate M2.5x6 2
Intrusion switch Intrusion-
switch bracket
M2x10 1
13

Component Secured to Screw type Quantity
Top PCI plate M3x5 countersunk 1
VGA connector Top PCI plate D-sub HEX, #4–40UNCx6.3 2
CANbus cable Top PCI plate D-sub HEX, #4–40UNCx6.3 2
Top I/O plate Main chassis M3x5 countersunk 7
COM port cable Bottom I/O
plate
D-sub HEX, #4–40UNCx6.3 8
Bottom I/O plate Main chassis M3x5 countersunk 7
Rubber foot Back cover M3x8 4
Back cover Main chassis M3x5 countersunk 5
Hard-drive cage Back cover M3x5 4
Top hard drive/solid-
state drive
Hard-drive
cage
STDF(L5.1), M3x3 4
Bottom hard drive/
solid-state drive
Hard-drive
cage
STDF(L5.1), M3x3 4
Solid-state drive
interposer board
Solid-state
drive carrier
M2x3 3
Solid-state drive Solid-state
drive carrier
M2x3 2
Wall-mount bracket Back cover M3x8 4
14

After working inside your
Embedded Box PC
CAUTION: Leaving stray or loose screws inside your Embedded Box PC may
severely damage your Embedded Box PC.
1 Replace all screws and ensure that no stray screws remain inside the Embedded
Box PC.
2 Connect any external devices, peripherals, or cables you removed before working
on the Embedded Box PC.
3 Connect your Embedded Box PC and all attached devices to their electrical
outlets.
4 Turn on the Embedded Box PC.
15

Technical overview
WARNING: Before working inside your Embedded Box PC, read the safety
information that shipped with your Embedded Box PC and follow the steps
in Before working inside your Embedded Box PC. After working inside your
Embedded Box PC, follow the steps in After working inside your Embedded
Box PC. For more safety best practices, see the Regulatory Compliance
home page at www.dell.com/regulatory_compliance.
16

System-board components
1 PCI slot 2 SATA power-connector one
(SATAPWR1)
3 SATA power-connector two
(SATAPWR2)
4 SATA data-connector one (SATA2)
5 power cable connector (PWR IN) 6 mPCIE connector one (CAN BUS/
WWAN)
7 intrusion-switch cable connector
(INTRUSION)
8 SIM-card slot (SIM SLOT)
17

9 service mode reset jumper (SVC
MODE)
10 password reset jumper (PWD)
11 mPCIE connector two (CAN BUS/
WLAN/BT)
12 remote power-button cable
connector (PWR BTN)
13 serial-port cable connector 14 coin-cell battery socket
15 CMOS reset jumper (CMOS) 16 PCIex16 slot
17 CPU-board connector (DB CN1 &
DB CN2)
18 SATA data-connector two (SATA1)
18

Removing the back cover
WARNING: Before working inside your Embedded Box PC, read the safety
information that shipped with your Embedded Box PC and follow the steps
in Before working inside your Embedded Box PC. After working inside your
Embedded Box PC, follow the steps in After working inside your Embedded
Box PC. For more safety best practices, see the Regulatory Compliance
home page at www.dell.com/regulatory_compliance.
19

Procedure
1 Remove the screws that secure the back cover to the chassis.
1 M3x8 screws (4) 2 M3x5 countersunk screws
(5)
3 rubber feet (4) 4 back cover
5 chassis
2 Open the back cover from the chassis.
3 Disconnect the SATA-power and SATA-data cable from the hard drive or solid-
state drive assembly.
NOTE: Disconnect the cables from the second drive if installed.
20