Dell Inspiron 17 7000 Series User manual

Inspiron 17 7000
2-in-1
Service Manual
Computer Model: Inspiron 17-7773
Regulatory Model: P30E
Regulatory Type: P30E001

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright ©2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.
2017 - 08
Rev. A00

Contents
Before working inside your computer............................ 11
Before you begin ......................................................................................11
Safety instructions....................................................................................11
Recommended tools................................................................................ 12
Screw list................................................................................................. 13
After working inside your computer..............................15
Removing the base cover............................................. 16
Procedure................................................................................................ 16
Replacing the base cover..............................................19
Procedure................................................................................................ 19
Removing the battery.................................................. 20
Prerequisites........................................................................................... 20
Procedure............................................................................................... 20
Replacing the battery...................................................22
Procedure................................................................................................22
Post-requisites........................................................................................ 22
Removing the memory modules................................... 23
Prerequisites............................................................................................23
Procedure................................................................................................24
3

Replacing the memory modules................................... 26
Procedure............................................................................................... 26
Post-requisites........................................................................................ 28
Removing the solid-state drive.....................................29
Prerequisites........................................................................................... 29
Procedure............................................................................................... 29
Replacing the solid-state drive..................................... 31
Procedure................................................................................................ 31
Post-requisites........................................................................................ 32
Removing the hard drive.............................................. 33
Prerequisites............................................................................................33
Procedure................................................................................................33
Replacing the hard drive.............................................. 36
Procedure............................................................................................... 36
Post-requisites........................................................................................ 36
Removing the coin-cell battery.................................... 37
Prerequisites............................................................................................37
Procedure................................................................................................37
Replacing the coin-cell battery.................................... 39
Procedure............................................................................................... 39
Post-requisites........................................................................................ 39
Removing the wireless card......................................... 40
Prerequisites........................................................................................... 40
Procedure............................................................................................... 40
4

Replacing the wireless card..........................................42
Procedure................................................................................................42
Post-requisites........................................................................................ 43
Removing the speakers................................................44
Prerequisites............................................................................................44
Procedure................................................................................................44
Replacing the speakers................................................ 46
Procedure............................................................................................... 46
Post-requisites........................................................................................ 46
Removing the status-light board.................................. 47
Prerequisites............................................................................................47
Procedure................................................................................................47
Replacing the status-light board.................................. 49
Procedure............................................................................................... 49
Post-requisites........................................................................................ 49
Removing the touchpad...............................................50
Prerequisites........................................................................................... 50
Procedure............................................................................................... 50
Replacing the touchpad............................................... 53
Procedure............................................................................................... 53
Post-requisites........................................................................................ 53
Removing the fan.........................................................54
Prerequisites........................................................................................... 54
Procedure............................................................................................... 54
5

Replacing the fan.........................................................56
Procedure............................................................................................... 56
Post-requisites........................................................................................ 56
Removing the heat sink................................................57
Prerequisites............................................................................................57
Procedure................................................................................................57
Replacing the heat sink................................................59
Procedure............................................................................................... 59
Post-requisites........................................................................................ 59
Removing the power-adapter port............................... 60
Prerequisites........................................................................................... 60
Procedure............................................................................................... 60
Replacing the power-adapter port............................... 62
Procedure............................................................................................... 62
Post-requisites........................................................................................ 62
Removing the power and volume-buttons board.......... 63
Prerequisites........................................................................................... 63
Procedure............................................................................................... 63
Replacing the power and volume-buttons board.......... 65
Procedure............................................................................................... 65
Post-requisites........................................................................................ 65
Removing the graphics daughter-board....................... 66
Prerequisites........................................................................................... 66
Procedure............................................................................................... 66
6

Replacing the graphics daughter-board....................... 69
Procedure............................................................................................... 69
Post-requisites........................................................................................ 69
Removing the I/O board...............................................70
Prerequisites............................................................................................70
Procedure................................................................................................70
Replacing the I/O board...............................................72
Procedure................................................................................................72
Post-requisites........................................................................................ 72
Removing the display assembly....................................73
Prerequisites............................................................................................73
Procedure................................................................................................73
Replacing the display assembly.................................... 77
Procedure................................................................................................77
Post-requisites.........................................................................................77
Removing the system board......................................... 78
Prerequisites............................................................................................78
Procedure................................................................................................78
Replacing the system board.........................................83
Procedure............................................................................................... 83
Post-requisites........................................................................................ 84
Entering the Service Tag in the BIOS setup program...............................84
Removing the keyboard............................................... 85
Prerequisites........................................................................................... 85
Procedure............................................................................................... 85
7

Replacing the keyboard................................................88
Procedure............................................................................................... 88
Post-requisites........................................................................................ 88
Removing the palm rest............................................... 90
Prerequisites........................................................................................... 90
Procedure................................................................................................ 91
Replacing the palm rest............................................... 92
Procedure............................................................................................... 92
Post-requisites........................................................................................ 92
Removing the display panel..........................................94
Prerequisites........................................................................................... 94
Procedure............................................................................................... 94
Replacing the display panel.......................................... 97
Procedure................................................................................................97
Post-requisites.........................................................................................97
Removing the display back-cover and antenna
assembly......................................................................98
Prerequisites........................................................................................... 98
Procedure............................................................................................... 98
Replacing the display back-cover and antenna
assembly.................................................................... 100
Procedure..............................................................................................100
Post-requisites.......................................................................................100
8

Removing the camera................................................. 101
Prerequisites...........................................................................................101
Procedure...............................................................................................101
Replacing the camera................................................. 103
Procedure.............................................................................................. 103
Post-requisites.......................................................................................103
Removing the sensor board........................................ 104
Prerequisites.......................................................................................... 104
Procedure..............................................................................................104
Replacing the sensor board........................................ 106
Procedure..............................................................................................106
Post-requisites.......................................................................................106
Removing the display cable.........................................107
Prerequisites.......................................................................................... 107
Procedure.............................................................................................. 107
Replacing the display cable........................................ 109
Procedure..............................................................................................109
Post-requisites.......................................................................................109
Downloading drivers....................................................110
Downloading the audio driver................................................................. 110
Downloading the graphics driver............................................................ 110
Downloading the USB 3.0 driver..............................................................111
Downloading the Wi-Fi driver.................................................................. 111
Downloading the media-card reader driver..............................................111
Downloading the chipset driver.............................................................. 112
Downloading the network driver.............................................................112
9

System setup.............................................................. 114
Boot Sequence.......................................................................................114
Navigation keys...................................................................................... 114
BIOS overview........................................................................................115
Entering BIOS setup program.................................................................115
System setup options............................................................................. 116
System and setup password.................................................................. 123
Assigning a system password and setup password.......................... 124
Deleting or changing an existing system and/or setup password..... 124
Clearing CMOS settings.................................................................. 125
Clearing forgotten passwords.......................................................... 125
Troubleshooting..........................................................126
Flashing the BIOS.................................................................................. 126
Flashing BIOS (USB key)....................................................................... 126
Enhanced Pre-Boot System Assessment (ePSA) diagnostics................ 127
Running the ePSA diagnostics......................................................... 127
System diagnostic lights........................................................................ 128
Flea power release................................................................................. 129
Wi-Fi power cycle.................................................................................. 130
Getting help and contacting Dell................................. 131
Self-help resources................................................................................. 131
Contacting Dell...................................................................................... 132
10

Before working inside your
computer
NOTE: The images in this document may dier from your computer
depending on the conguration you ordered.
Before you begin
1 Save and close all open les, and exit all open applications.
2 Shut down your computer by clicking Start → Shut down.
NOTE: If you are using a dierent operating system, see the
Documentation of your operating system for shut-down instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard,
mouse, and monitor from your computer.
5 Remove any memory card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage
and ensure your personal safety.
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer
cover or panels. After you nish working inside the computer, replace all
covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is
at and clean.
11

CAUTION: To avoid damaging the components and cards, handle them by
their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage due to
servicing that is not authorized by Dell is not covered by your warranty. See
the safety instructions that shipped with the product or at www.dell.com/
regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself
by touching an unpainted metal surface, such as the metal at the back of
the computer. While you work, periodically touch an unpainted metal surface
to dissipate static electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull
tab, not on the cable itself. Some cables have connectors with locking tabs
or thumb-screws that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending any
connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Recommended tools
The procedures in this document may require the following tools:
• Philips screwdriver #1
• Flat-head screwdriver
• Plastic scribe
12

Screw list
Table 1. Screw list
Component Secured to Screw type Quantity Screw
image
Base cover Palm-rest assembly M2.5x8 12
Battery Palm-rest assembly M2x3 4
Solid-state drive Palm-rest assembly M2x3 1
Hard-drive assembly Palm-rest assembly M2x3 3
Hard-drive bracket Hard drive M3x3 4
Wireless card Palm-rest assembly M2x3 1
Touchpad Palm-rest assembly M2x2 Big
Head
4
Fan Palm-rest assembly M2x3 2
Power-adapter port Palm-rest assembly M2x3 1
Power and volume-
buttons board
Palm-rest assembly M2x3 1
Graphics daughter-
board brackets
Palm-rest assembly M2x3 4
Graphics daughter-
board
Palm-rest assembly M2x2 Big
Head
2
13

Component Secured to Screw type Quantity Screw
image
I/O board Palm-rest assembly M2x3 2
Display assembly Palm-rest assembly M2.5x6 Big
Head
4
System board Palm-rest assembly M2x2 Big
Head
4
Keyboard assembly Palm-rest assembly M1.2x1.4 20
Keyboard bracket Palm-rest assembly M2x2 Big
Head
17
Sensor board Display-panel
assembly M2x2 Big
Head
1
Touchpad Palm-rest assembly M2x2 Big
Head
4
14

After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may severely
damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before working
on your computer.
3 Replace any media cards, discs, or any other parts that you removed before
working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
15

Removing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Close the display and turn the computer over.
16

2 Remove the 12 screws (M2.5x8) that secure the base cover to the palm-rest
assembly.
Figure 1. Removing the screws
1screws (12) 2 base cover
17

3 Using your ngertips, pry the base cover o the palm-rest assembly.
Figure 2. Removing the base cover
1 palm-rest assembly 2 base cover
18

Replacing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the base cover with the palm-rest assembly and snap it into place.
2 Replace the 12 screws (M2.5x8) that secure the base cover to the palm-rest
assembly.
19

Removing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Disconnect the battery cable from the system board.
2 Remove the four screws (M2x3) that secure the battery to the palm-rest
assembly.
20