Dell U3011 Guide

PLEASE READ THIS
DOCUMENT CAREFULLY!
IT CONTAINS THE TERMS
AND CONDITIONS OF
SALE THAT GOVERN
YOUR PURCHASE,
UNLESS YOU HAVE A
SEPARATE AGREEMENT
WITH DELL. THIS
DOCUMENT CONTAINS
VERY IMPORTANT
INFORMATION ABOUT
YOUR RIGHTS AND
OBLIGATIONS, AS WELL
AS LIMITATIONS AND
EXCLUSIONS THAT MAY
APPLY TO YOU. THIS
DOCUMENT ALSO
CONTAINS A DISPUTE
RESOLUTION CLAUSE.
Warranty and Support
Information
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Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
__________________
Information in this document is subject to change without notice.
© 2008 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerEdge, PowerVault, PowerConnect, OptiPlex, Dell Precision, Vostro, and CompleteCare are
trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Bluetooth is a trademark owned by Bluetooth
SIG, Inc. and is used by Dell Under License; EMC is a registered trademark or trademark of EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell
Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
June 2008 P/N G383G Rev. A00
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3
U.S. Terms and Conditions of Sale
PLEASE READ THIS DOCUMENT CAREFULLY! IT
CONTAINS VERY IMPORTANT INFORMATION ABOUT
YOUR RIGHTS AND OBLIGATIONS, AS WELL AS
LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO
YOU. THIS DOCUMENT CONTAINS A DISPUTE
RESOLUTION CLAUSE.
NOTE: These U.S. Terms and Conditions of Sale apply
to direct purchases made from Dell by phone, the
Internet, or the Dell Direct store.
These terms and conditions (“Agreement”) apply to your purchase of
products and/or services and support (“Product”) sold in the United
States by Dell, including its affiliates or subsidiaries. By accepting
delivery of the Product, you accept and are bound to the terms and
conditions of this Agreement. If you do not wish to be bound by this
Agreement, you must notify Dell and return your purchase pursuant
to Dell's Return Policy (see http://www.dell.com/policy/legal/
warranty.htm). THIS AGREEMENT SHALL APPLY UNLESS (I) YOU
HAVE A SEPARATE PURCHASE AGREEMENT WITH DELL, IN WHICH
CASE THE SEPARATE AGREEMENT SHALL GOVERN; OR (II) OTHER
DELL TERMS AND CONDITIONS APPLY TO THE TRANSACTION.
1 Other Documents.
This Agreement may NOT be altered,
supplemented, or amended by the use of any other
document(s) unless otherwise agreed to in a written
agreement signed by both you and Dell. If you do not receive
an invoice or acknowledgement in the mail, via e-mail, or with
your Product, information about your purchase may be
obtained at
https://support.dell.com/dellcare/
Invoice.aspx
or by contacting your sales representative.
2 Payment Terms; Orders; Quotes; Interest . Terms of
payment are within Dell's sole discretion, and unless
otherwise agreed to by Dell, payment must be received by
Dell prior to Dell's acceptance of an order. Payment for the
products will be made by credit card, wire transfer, or some
other prearranged payment method unless credit terms have
been agreed to by Dell. Invoices are due and payable within
the time period noted on your invoice, measured from the date
of the invoice. Dell may invoice parts of an order separately.
Your order is subject to cancellation by Dell, in Dell’s sole
discretion. Unless you and Dell have agreed to a different
discount, Dell’s standard pricing policy for Dell-branded
systems, which include both hardware and services in one
discounted price, allocates the discount off list price
applicable to the service portion of the system to be equal to
the overall calculated percentage discount off list price on the
entire system. Dell is not responsible for pricing,
typographical, or other errors in any offer by Dell and reserves
the right to cancel any orders resulting from such errors.
3 Shipping Charges; Taxes; Title; Risk of Loss .
Shipping and handling are additional unless otherwise
expressly indicated at the time of sale. Title to products
passes from Dell to Customer on shipment from Dell’s facility.
Loss or damage that occurs during shipping by a carrier
selected by Dell is Dell's responsibility. Loss or damage that
occurs during shipping by a carrier selected by you is your
responsibility. You must notify Dell within 21 days of the date of
your invoice or acknowledgement if you believe any part of
your purchase is missing, wrong or damaged. Unless you
provide Dell with a valid and correct tax exemption certificate
applicable to your purchase of Product and the Product ship-
to location, you are responsible for sales and other taxes
associated with the order. Shipping dates are estimates only.
Title to software will remain with the applicable licensor(s).
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Warranty and Support Information
4
4Warranties . THE LIMITED WARRANTIES APPLICABLE TO
DELL-BRANDED HARDWARE PRODUCTS CAN BE FOUND AT
http://www.dell.com/policy/legal/warranty.htm
OR IN THE DOCUMENTATION DELL PROVIDES WITH DELL-
BRANDED PRODUCTS. DELL MAKES NO WARRANTIES FOR
SERVICES, SOFTWARE, OR NON-DELL-BRANDED PRODUCTS,
SERVICES, MAINTENANCE OR SUPPORT. SUCH PRODUCTS,
SOFTWARE, SERVICES, MAINTENANCE OR SUPPORT ARE
PROVIDED BY DELL “AS IS” AND ANY THIRD-PARTY
WARRANTIES, SERVICES, MAINTENANCE AND SUPPORT
ARE PROVIDED BY THE ORIGINAL MANUFACTURER OR
SUPPLIER, NOT BY DELL. DELL MAKES NO EXPRESS
WARRANTIES EXCEPT THOSE STATED IN DELL'S
APPLICABLE DELL-BRANDED WARRANTY OR SERVICE
DESCRIPTION IN EFFECT ON THE DATE OF THE INVOICE,
PACKING SLIP OR ACKNOWLEDGEMENT. DELL-BRANDED
WARRANTIES AND SERVICES ARE EFFECTIVE ON PAYMENT
IN FULL, AND DELL IS NOT OBLIGATED TO HONOR ANY
WARRANTY OR PROVIDE SERVICE UNTIL DELL RECEIVES
PAYMENT IN FULL. DELL MAY REQUEST CANCELLATION OF
THIRD-PARTY-BRANDED SOFTWARE LICENSES, SERVICES,
MAINTENANCE OR SUPPORT IF DELL DOES NOT RECEIVE
PAYMENT. IF YOU PURCHASE THIRD-PARTY-BRANDED
PRODUCTS, SERVICES, MAINTENANCE, OR SUPPORT,
ADDITIONAL THIRD-PARTY TERMS AND CONDITIONS MAY
APPLY.
5Software . All software is provided subject to a license
agreement and you agree that you will be bound by such
license agreement in addition to these terms. Title to software
remains with the applicable licensor(s).
6 Return Policies; Exchanges . Dell’s return policy can be
found at
http://www.dell.com/policy/legal/
warranty.htm
and you agree to those terms. You must
contact us directly before you attempt to return Product to
obtain a Return Material Authorization Number for you to
include with your return. You must return Product to us in their
original or equivalent packaging. You are responsible for risk
of loss, shipping and handling fees for returning or
exchanging Product. Additional fees may apply. If you fail to
follow the return or exchange instructions and policies
provided by Dell, Dell is not responsible for Product that is
lost, damaged, modified or otherwise processed for disposal
or resale. At Dell's discretion, credit for partial returns may be
less than invoice or individual component prices due to
bundled or promotional pricing.
7 Changed or Discontinued Product . Dell’s policy is one
of ongoing update and revision. Dell may revise and
discontinue Product at any time without notice to you and this
may affect information saved in your online “cart.” Dell will
ship Product that has the functionality and performance of the
Product ordered, but changes between what is shipped and
what is described in a specification sheet or catalog are
possible. Parts used in repairing or servicing Product may be
new, equivalent-to-new, or reconditioned.
8 Service and Support . Service offerings may vary from
Product to Product. In addition to these terms and conditions,
Dell and/or your third-party service provider may provide such
service and support to you in the United States in accordance
with the terms and conditions located at
http://
www.dell.com/us/en/gen/services/
service_service_contracts.htm
or as otherwise
delivered to you. Dell and/or your third-party service provider
may in their discretion revise their general and optional
service and support programs and the terms and conditions
that govern them without prior notice to you. Dell has no
obligation to provide service or support until Dell has received
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Warranty and Support Information
5
full payment for the Product or service/support contract you
purchased. Dell is not obligated to provide third-party-
branded service or support, or service or support for any
products or services that you purchased through a third party
and not Dell.
It is your responsibility to back up all
existing data, software, and programs before
receiving services or support (including telephone
support). Dell and/or your third-party service
provider will have no liability for loss or recovery
of data, programs or loss of use of system(s)
arising out of the services or support or any act or
omission, including negligence, by Dell or your
third-party service provider.
Neither Dell nor your third-
party service provider is permitted by law to copy pirated or
copyrighted materials or to copy or handle illegal data. Prior
to Dell and/or your third-party service provider providing
service or support, you represent that your system(s) does not
contain illegal files or data. You also represent that you own
the copyright or have a license to make copies to all files on
your system and do not have any data that would cause Dell to
be liable for copyright infringement if those files were copied
by Dell and/or your third-party service provider.
9 Limitation of Liability . DELL DOES NOT ACCEPT
LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN,
INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR
PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS,
LOSS OF BUSINESS OR FOR LOST OR CORRUPTED DATA OR
SOFTWARE, OR THE PROVISION OF SERVICES AND
SUPPORT. EXCEPT AS EXPRESSLY PROVIDED HEREIN, DELL
WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL,
INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY
ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY
RELATED TO THE PURCHASE OF PRODUCT, DELL IS NOT
LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES
ABOVE THE AMOUNT INVOICED FOR THE APPLICABLE
PRODUCT. NOTWITHSTANDING ANYTHING IN THIS
AGREEMENT TO THE CONTRARY, THE REMEDIES SET FORTH
IN THIS AGREEMENT SHALL APPLY EVEN IF SUCH REMEDIES
FAIL THEIR ESSENTIAL PURPOSE.
10 Not for Resale or Export . You agree to comply with all
applicable laws and regulations of the various states and of
the United States. You agree and represent that you are
buying for your own internal use only, and not for resale or
export. Dell has separate terms and conditions governing
resale of Product by third parties and transactions outside the
United States. Terms and conditions for resale are located at:
www.dell.com/policy/legal/termsofsale.htm .
11 Governing Law. THE PARTIES AGREE THAT THIS
AGREEMENT, ANY SALES THEREUNDER, OR ANY
CLAIM, DISPUTE OR CONTROVERSY (WHETHER
IN CONTRACT, TORT, OR OTHERWISE, WHETHER
PREEXISTING, PRESENT OR FUTURE, AND
INCLUDING STATUTORY, CONSUMER
PROTECTION, COMMON LAW, AND EQUITABLE
CLAIMS) BETWEEN CUSTOMER AND DELL arising
from or relating to this agreement, its
interpretation, or the breach, termination or
validity thereof, the relationships which result
from this agreement, Dell’s advertising, or any
related purchase SHALL BE GOVERNED BY THE
LAWS OF THE STATE OF TEXAS, WITHOUT
REGARD TO CONFLICTS OF LAW.
12 Binding Arbitration
. ANY CLAIM, DISPUTE, OR
CONTROVERSY (WHETHER IN CONTRACT, TORT, OR
OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR
FUTURE, AND INCLUDING STATUTORY, COMMON LAW,
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Warranty and Support Information
6
INTENTIONAL TORT AND EQUITABLE CLAIMS) BETWEEN
CUSTOMER AND DELL, its agents, employees, principals,
successors, assigns, affiliates (collectively for purposes of
this paragraph, "Dell") arising from or relating to this
Agreement, its interpretation, or the breach, termination or
validity thereof, the relationships which result from this
Agreement (including, to the full extent permitted by
applicable law, relationships with third parties who are not
signatories to this Agreement), Dell's advertising, or any
related purchase SHALL BE RESOLVED EXCLUSIVELY AND
FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE
NATIONAL ARBITRATION FORUM (NAF) under its Code of
Procedure then in effect (available via the Internet at
http://
www.arb-forum.com
, or via telephone at 1-800-474-2371).
In the event of any inconsistency or conflict between NAF
Code of Procedure and this Agreement, this Agreement shall
control. The arbitration will be limited solely to the dispute or
controversy between the customer and Dell. NEITHER THE
CUSTOMER NOR DELL SHALL BE ENTITLED TO JOIN OR
CONSOLIDATE CLAIMS BY OR AGAINST OTHER
CUSTOMERS, OR ARBITRATE ANY CLAIM AS A
REPRESENTATIVE OR CLASS ACTION OR IN A PRIVATE
ATTORNEY GENERAL CAPACITY. The individual (non-class)
nature of this dispute provision goes to the essence of the
parties' arbitration agreement, and if found unenforceable,
the entire arbitration provision shall not be enforced. This
transaction involves interstate commerce, and this provision
shall be governed by the Federal Arbitration Act 9 U.S.C. sec.
1-16 (FAA). Any award of the arbitrator(s) shall be final and
binding on each of the parties, and may be entered as a
judgment in any court of competent jurisdiction. Dell will be
responsible for paying any individual customer arbitration
fees. If any customer prevails on any claim that affords the
prevailing party attorneys' fees, or if there is a written
agreement providing for fees, the Arbitrator may award
reasonable fees to the prevailing party, under the standards
for fee shifting provided by law. Otherwise, each party shall
pay for its own costs and attorneys' fees, if any. Information
may be obtained and claims may be filed with the NAF at P.O.
Box 50191, Minneapolis, MN 55405.
U.S. Retail Purchaser End User Agreement
PLEASE READ THIS DOCUMENT CAREFULLY. IT
CONTAINS VERY IMPORTANT INFORMATION ABOUT
YOUR RIGHTS AND OBLIGATIONS, AS WELL AS
LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO
YOU. THIS DOCUMENT CONTAINS A BINDING
ARBITRATION CLAUSE.
NOTE: This Retail Purchaser End User Agreement
applies to purchases made from retail sellers.
This Retail Purchaser End User Agreement (“Agreement”) governs
your retail purchase and use of products and/or services and support
("Product") sold in the United States by Dell, including its affiliates and
subsidiaries. By purchasing and using the product, you ("Customer")
agree to be bound by the terms of this agreement. If you do not agree,
do not use the product, and return the product to your place of
purchase (subject to its return policy).
Other Documents
This Agreement may NOT be altered, supplemented, or amended by
the use of any other document(s) unless otherwise agreed to in a
written agreement signed by both you and Dell.
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Warranty and Support Information
7
Warranties
THE LIMITED WARRANTIES APPLICABLE TO DELL-BRANDED
HARDWARE PRODUCT CAN BE FOUND AT www.dell.com/
policy/legal/warranty.htm OR IN THE DOCUMENTATION FOUND
WITH YOUR DELL-BRANDED PRODUCT. DELL MAKES NO
WARRANTIES FOR SERVICE, SOFTWARE, OR NON-DELL BRANDED
PRODUCT, SERVICE, MAINTENANCE OR SUPPORT. SUCH PRODUCT,
SOFTWARE, SERVICE, MAINTENANCE OR SUPPORT IS PROVIDED
BY DELL “AS IS” AND ANY THIRD-PARTY WARRANTIES, SERVICES,
MAINTENANCE AND SUPPORT ARE PROVIDED BY THE ORIGINAL
MANUFACTURER OR SUPPLIER, NOT BY DELL. DELL MAKES NO
EXPRESS WARRANTIES EXCEPT THOSE STATED IN DELL'S
APPLICABLE DELL-BRANDED WARRANTY OR SERVICE
DESCRIPTION IN EFFECT ON THE DATE OF THE PURCHASE OF YOUR
PRODUCT. DELL-BRANDED WARRANTIES AND SERVICES ARE
EFFECTIVE WHEN YOU HAVE TRANSFERRED THE OWNERSHIP OF
THE PRODUCT INTO YOUR NAME, ALTHOUGH THE WARRANTY
PERIOD COMMENCES ON THE DATE OF THE PURCHASE. YOU MAY
FIND THE INSTRUCTIONS FOR HOW TO TRANSFER OWNERSHIP
INTO YOUR NAME IN THE DOCUMENTATION FOUND WITH YOUR
COMPUTER OR BY VISITING www.dell.com/register. LIKE YOUR USE
OF THE PRODUCT, TRANSFERRING OWNERSHIP OF THE PRODUCT
INTO YOUR NAME EXPRESSES YOUR INTENT TO BE BOUND BY THE
TERMS OF THIS AGREEMENT. IF YOU PURCHASE THIRD-PARTY-
BRANDED PRODUCT, SERVICES, MAINTENANCE, OR SUPPORT,
ADDITIONAL THIRD-PARTY TERMS AND CONDITIONS MAY APPLY.
Software
All software is provided subject to a license agreement and you
agree that you will be bound by such license agreement in addition to
these terms. Title to software remains with the applicable
licensor(s).
Return Policies; Exchanges
Returns and exchanges are governed by the policies of the retailer
where you purchased the Product.
Service and Support
Service offerings may vary from Product to Product. In addition to
this Agreement's terms and conditions, Dell and/or your third-party
service provider may provide such service and support to you in the
United States in accordance with the terms and conditions located at
www.dell.com/service_contracts or as otherwise delivered to
you. Dell and/or your third-party service provider may in their
discretion revise their general and optional service and support
programs and the terms and conditions that govern them without
prior notice to you. Dell has no obligation to provide service or
support until Dell has received full payment for the service/support
contract you purchased. Dell is not obligated to provide third-party
branded service or support, or service or support for any products or
services that you purchased through a third party and not Dell. It is
your responsibility to back up all existing data, software, and
programs before receiving services or support (including telephone
support). Dell and/or your third-party service provider will have no
liability for loss or recovery of data, programs or loss of use of
system(s) arising out of the services or support or any act or
omission, including negligence, by Dell or your third-party service
provider. Neither Dell nor your third-party service provider is
permitted by law to copy pirated or copyrighted materials or to copy
or handle illegal data. Prior to Dell and/or your third-party service
provider providing service or support, you represent that your
system(s) does not contain illegal files or data. You also represent
that you own the copyright, or have a license to make copies, to all
files on your system and do not have any data that would cause Dell
to be liable for copyright infringement if those files were copied by
Dell and/or your third-party service provider. Parts used in repairing
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Warranty and Support Information
8
or servicing Product may be new, equivalent-to-new, or
reconditioned.
Limitation of Liability
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET
FORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY
FOR PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS,
LOSS OF BUSINESS OR FOR LOST OR CORRUPTED DATA OR
SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT.
EXCEPT AS EXPRESSLY PROVIDED HEREIN, DELL WILL NOT BE
LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, OR
PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU
AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF
PRODUCT, DELL IS NOT LIABLE OR RESPONSIBLE FOR ANY
AMOUNT OF DAMAGES ABOVE THE AMOUNT YOU PAID FOR THE
APPLICABLE PRODUCT. NOTWITHSTANDING ANYTHING IN THIS
AGREEMENT TO THE CONTRARY, THE REMEDIES SET FORTH IN
THIS AGREEMENT SHALL APPLY EVEN IF SUCH REMEDIES FAIL
THEIR ESSENTIAL PURPOSE.
Not For Resale or Export
You agree to comply with all applicable laws and regulations of the
various states and of the United States. You agree and represent that
you are buying for your own internal use only, and not for resale or
export. Dell has separate terms and conditions governing resale of
Product by third parties and transactions outside the United States.
Terms and conditions for resale are located at www.dell.com/
policy/legal/termsofsale.htm.
Governing Law
THE PARTIES AGREE THAT THIS AGREEMENT, THE PURCHASE AND
USE OF THE PRODUCT, OR ANY CLAIM, DISPUTE OR CONTROVERSY
(WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER
PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY,
CONSUMER PROTECTION, COMMON LAW, AND EQUITABLE
CLAIMS) BETWEEN CUSTOMER AND DELL arising from or relating to
this Agreement, its interpretation, or the breach, termination or
validity thereof, the relationships which result from this Agreement,
Customer's purchase or use of the Product, Dell's advertising, or any
related purchase SHALL BE GOVERNED BY THE LAWS OF THE STATE
OF TEXAS, WITHOUT REGARD TO CONFLICTS OF LAW.
Binding Arbitration
ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT,
TORT, OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR
FUTURE, AND INCLUDING STATUTORY, COMMON LAW,
INTENTIONAL TORT AND EQUITABLE CLAIMS) BETWEEN
CUSTOMER AND DELL, ITS AGENTS, EMPLOYEES, PRINCIPALS,
SUCCESSORS, ASSIGNS, AFFILIATES (COLLECTIVELY FOR
PURPOSES OF THIS PARAGRAPH, “DELL”) arising from or relating to
this Agreement, its interpretation, or the breach, termination or
validity thereof, the relationships which result from this Agreement
(including, to the full extent permitted by applicable law, relationships
with third parties who are not signatories to this Agreement),
Customer's purchase or use of the Product, Dell's advertising, or any
related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY
BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL
ARBITRATION FORUM (NAF) under its Code of Procedure then in
effect (available via the Internet at www.arb-forum.com, or via
telephone at 1-800-474-2371). In the event of any inconsistency or
conflict between NAF Code of Procedure and this Agreement, this
Agreement shall control. The arbitration will be limited solely to the
dispute or controversy between Customer and Dell. NEITHER
CUSTOMER NOR DELL SHALL BE ENTITLED TO JOIN OR
CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS, OR
ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR CLASS ACTION
OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The individual
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Warranty and Support Information
9
(non-class) nature of this dispute provision goes to the essence of
the parties' arbitration agreement, and if found unenforceable, the
entire arbitration provision shall not be enforced. This transaction
involves interstate commerce, and this provision shall be governed
by the Federal Arbitration Act 9 U.S.C. sec. 1-16 (FAA). Any award of
the arbitrator(s) shall be final and binding on each of the parties, and
may be entered as a judgment in any court of competent jurisdiction.
Dell will be responsible for paying any individual customer arbitration
fees. If any Customer prevails on any claim that affords the prevailing
party attorneys' fees, or if there is a written agreement providing for
fees, the Arbitrator may award reasonable fees to the prevailing
party, under the standards for fee shifting provided by law.
Otherwise, each party shall pay for its own costs and attorneys' fees,
if any. Information may be obtained and claims may be filed with the
NAF at P.O. Box 50191, Minneapolis, MN 55405.
Limited Warranties and Return Policy
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)
Dell-branded hardware products purchased in the U.S. come with
either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty
depending on the product purchased. To determine which warranty
came with your hardware product(s), see your packing slip, invoice,
or receipt.
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in
your—our end-user customer's—Dell-branded hardware products,
including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software
added to the Dell-branded hardware products through our
factory-integration system, third-party software, or the
reloading of software
• Non-Dell-branded and Solution Provider Direct products
and accessories
• Problems that result from:
– External causes such as accident, abuse, misuse, or
problems with electrical power
– Servicing not authorized by Dell
– Usage that is not in accordance with product
instructions
– Failure to follow the product instructions or failure to
perform preventive maintenance
– Problems caused by using accessories, parts, or
components not supplied by Dell
• Products with missing or altered Service Tags or serial
numbers
• Products for which Dell has not received payment
• Normal wear and tear
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY
FROM STATE TO STATE (OR JURISDICTION TO
JURISDICTION). DELL'S RESPONSIBILITY FOR
MALFUNCTIONS AND DEFECTS IN HARDWARE IS
LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH
IN THIS WARRANTY STATEMENT. ALL EXPRESS AND
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10
IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE
TERM OF THE LIMITED WARRANTY PERIOD REFLECTED
ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES,
WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE
LIMITED WARRANTY PERIOD HAS EXPIRED. SOME
STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY
NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES
PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES. WE WILL
HAVE NO LIABILITY FOR PRODUCTS NOT BEING
AVAILABLE FOR USE, OR FOR LOST DATA OR LOST
SOFTWARE OR THIRD-PARTY CLAIMS AGAINST YOU FOR
DAMAGES. OUR LIABILITY WILL BE NO MORE THAN THE
AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT
FOR WHICH WE ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION
MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your
packing slip, invoice, or receipt, except for the following Dell-
branded hardware:
• Portable computer batteries carry the lesser of either a
1-year limited warranty or the length of the limited warranty
for the Dell computer with which the battery is shipped.
• The limited warranty for Power Adapters purchased
independent of a system is one year. Power Adapters
purchased with a system are covered by the system limited
warranty.
• Your PERC 5 battery may provide up to 72 hours of controller
cache memory backup power when new. Under the 1-year
limited warranty, we warrant that the battery will provide at
least 24 hours of backup coverage during the 1-year limited
warranty period.
• Projector lamps carry a 90-day limited warranty.
• Memory carries a lifetime limited warranty.
• The limited warranty for monitors purchased independently
of a system lasts for the time period indicated on your
packing slip or invoice. Monitors purchased with a system
are covered by the system limited warranty.
• PDAs, earphones, and remote inline controls carry a 1-year
limited warranty.
• Other add-on hardware carries the longer of either a 1-year
limited warranty for new parts and a 90-day limited warranty
for reconditioned parts or, for both new and reconditioned
parts, the remainder of the warranty for the Dell computer
on which such parts are installed.
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