Dell S3840cdn User manual

Dell™ Color Smart Printer | S3840cdn
User's Guide
Regulatory Model: S3840cdn

2|
Contents
1 Before Beginning 9
Notes, Cautions, and Warnings 10
User's Guide 11
Conventions 11
Finding Information 12
Product Features 13
Graphic Symbols on the Printer and Their Meanings 14
About the Printer 15
Front and Rear Views 15
Control Panel 17
Additional Components 17
2 Setting Up the Printer (Printer Setup) 19
Preparing Printer Hardware 20
Space Requirements 20
Securing the Printer 20
Connecting and Setting Up Your Printer 24
Connecting to a Computer or a Network 24
Turning On/Off the Printer 26
Configuring Initial Settings on the Control Panel 26
Setting Up the Printer Using Dell Printer Easy Install (Windows®Only) 27
Configuring the Wireless Settings 28
Setting the IP Address 34
Assigning an IP Address 34
Verifying the IP Settings 35
Installing Printer Drivers on Windows®Computers 36
Identifying Printer Driver Pre-install Status 36
Starting Dell Printer Easy Install 36
USB Cable Connection Setup 37
Network Connection Setup 38
Setting Up for Shared Printing 39
Installing Printer Drivers on Macintosh Computers 41
Installing the Drivers and Software 41

|3
Installing Printer Drivers on Linux Computers (CUPS) 43
Operation on Red Hat Enterprise Linux 6 Desktop 43
Operation on SUSE Linux Enterprise Desktop 11 45
Operation on Ubuntu 12.04 LTS 48
3 Using Your Printer 51
Control Panel 52
About the Home Screen 52
Basic Operations on the Touch Panel 52
Moving, Adding or Removing the Tiles 53
Using the Keyboard Displayed on the Touch Panel 53
Changing the Language and Keyboard Layout 54
Setting the Power Saver Timers 54
Device 55
Language 55
About 55
Notifications 55
Paper Trays 56
Supplies 56
Billing/Usage 56
General 56
Connectivity 59
Support 65
Resets 67
Jobs 68
Job List 68
USB 69
Supported USB 69
Supported File Formats 70
Print from USB 70
Dell Printer Configuration Web Tool 71
Overview 71
Setting Up the Dell Printer Configuration Web Tool 71
Starting the Dell Printer Configuration Web Tool 72
Overview of the Menu Items 72
Page Display Format 73
Home 74
Apps 78
Jobs 81
Connectivity 82

4|
Permissions 102
System 112
Print Media Guidelines 127
Supported Print Media 127
Supported Paper Weight 128
Unacceptable Print Media 129
Recommended Print Media 129
Print Media Storage Guidelines 131
Loading Print Media 132
Before Loading 132
Loading Print Media in Tray 1 and the Optional 550-Sheet Feeder 132
Loading Print Media in the Bypass Tray 135
Linking Trays 138
4 Printing 139
Printing 140
Tips for Successful Printing 140
Sending a Job to Print 140
Canceling a Print Job 140
Duplex Printing 141
Using Stored Print 143
Print From USB 145
Printing With Wi-Fi Direct 146
Mobile Printing 148
AirPrint 148
Google Cloud Print™ 149
MopriaTM Print Service 153
5 Know Your Printer 155
User Authentication and Accounting 156
Types of Users 156
Roles 156
Types of Authentication 157
Types of Account Administration 157
Authentication and Accounting Relationship 158
User Authentication Operations 158
Creating and Editing User Accounts 160
User Authentication for Accounting 161
Screen Customization 162
Customizing the Home Screen 162

|5
Customizing App Screens 162
Encryption and Digital Signature Settings 164
Encryption and Digital Signature Overview 164
Configuration of HTTP Communications Encryption 165
Configuration of Encryption using IPSec 166
Configuration of Wireless LAN WPA-Enterprise (EAP-TLS) 167
Configuration of Wireless LAN WPA-Enterprise (PEAPV0-MS-CHAPV2,
EAP-TTLS PAP, EAP-TTLS CHAP) 168
Understanding Printer Messages 169
Status Codes 169
Other Errors 206
Specifications 207
Operating System Compatibility 207
Power Supply 208
Dimensions 208
Weight 208
Memory 208
Page Description Language (PDL)/Emulation, Operating System, and Interface 208
Environment 210
Cables 210
Print Specifications 210
Wireless Connection Specifications 211
6 Maintaining Your Printer 213
Maintaining Your Printer 214
Determining the Status of Supplies 214
Conserving Supplies 216
Ordering Supplies 216
Storing Print Media 216
Storing Consumables 216
Replacing the Toner Cartridges 216
Replacing the Drum Cartridges 218
Replacing the Waste Toner Box 224
Cleaning the Exterior 226
Cleaning the Touch Screen 227
Cleaning Inside the Printer 227
Moving the Printer 236
Adjusting Color Registration 237
Removing Options 241
Removing the Optional 550-Sheet Feeder 241

6|
Removing the Optional Wireless Adapter 243
Removing the Optional Caster Cabinet 245
7 Troubleshooting 249
Clearing Jams 250
Avoiding Jams 250
Identifying the Location of Paper Jams 251
Clearing Paper Jams From the Bypass Tray 252
Clearing Paper Jams From Tray 1 254
Clearing Paper Jams From Inside the Rear Cover 255
Clearing Paper Jams From the Optional 550-Sheet Feeder 259
Basic Printer Problems 261
Display Problems 262
Printing Problems 263
Print Quality Problems 264
The output is too light 264
Toner smears or print comes off 264
Random spots/Blurred images 265
The entire output is blank 265
Dark or colored streaks appear on the output 266
Part of the entire output is black or a color (CMY) is missing 266
Dark and color dots repeating at the same interval 266
Vertical voids or lighter areas 267
Ghosting 268
Light-induced fatigue 268
Fog (background) 269
Bead-Carry-Out (BCO) 269
Jagged characters 270
Banding 270
Auger mark 271
Wrinkled/Stained paper 271
Damage on the leading edge of paper 272
Jam/Alignment Problems 273
The top and side margins are incorrect 273
Color registration is out of alignment 273
Images are skewed 274
Tray 1/Optional 550-Sheet Feeder Misfeed Jam 274
Bypass Tray Misfeed Jam 275
Regi Jam (Exit Sensor On JAM) 275
Exit Jam (Exit Sensor Off JAM) 276

|7
Tray 1/Optional 550-Sheet Feeder Multi-feed Jam 276
Bypass Tray Multi-feed Jam 276
Noise 278
Digital Certificate Problems 279
Network-related Problems 280
When using SMB 280
When using TCP/IP 280
E-mail Features Problems 281
Internet/Intranet Connection Problems 281
IPv4 and IPv6 Connection Problems 283
Problems With Installed Optional Accessory 285
Wi-Fi Direct Problems 286
Other Problems 287
Contacting Service 288
Appendix 289
SharePoint Connector 290
SharePoint Connector Introduction 290
DellTM Technical Support Policy 295
Online Services 295
Warranty and Return Policy 296
Recycling Information 296
Contacting Dell 297
About License 298
Dell Color Smart Printer | S3840cdn 298
As for RSA BSAFE 443
ICC Profile Header 443
JPEG Library 443
Math Library 444
libtiff 444
Zlib 445
UNITED STATES GOVERNMENT RESTRICTED RIGHTS 445

8|

|9
1
1Before Beginning

10 | Notes, Cautions, and Warnings
Notes, Cautions, and Warnings
NOTE:
•A NOTE indicates important information that helps you make better use of your printer.
CAUTION:
• A CAUTION indicates potential damage to hardware or loss of data if instructions are not
followed.
WARNING:
• A WARNING indicates a potential for property damage, personal injury, or death.
Information in this document is subject to change without notice.
©2017 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written
permission of Dell Inc. is strictly forbidden.
Trademarks used in this text:
Dell and the DELL logo are trademarks of Dell Inc.
Microsoft, Windows, Windows Server, Windows Vista and SharePoint are either
trademarks or registered trademarks of Microsoft Corporation in the United States and/or
other countries.
Apple, Bonjour, iPhone, Macintosh, Mac OS, OS X, macOS, AirPrint, and AirPrint logo are
trademarks of Apple Inc.
Android, Google Chrome, Gmail, Google, Google Cloud Print, Google Drive, and Google
Play are either registered trademarks or trademarks of Google Inc.
Adobe, PostScript and Photoshop are either registered trademarks or trademarks of
Adobe Systems Incorporated in the United States and/or other countries.
Wi-Fi and Wi-Fi Direct are registered trademarks of the Wi-Fi Alliance; Wi-Fi Protected
Setup, WPA, and WPA2 are trademarks of the Wi-Fi Alliance.
Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat. Inc. in the
U.S. and other countries.
SUSE is a registered trademark of Novell, Inc., in the United States and other countries.
QR Code is a registered trademark of Denso Wave Incorporated.
Box and the Box logo are including without limitation, either trademarks, service marks or
registered trademarks of Box, Inc.
RSA and BSAFE are either registered trademarks or trademarks of EMC Corporation in the
United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the
entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
NOTE:
•When you use this machine, we recommend that you change the system administrator's user ID and
passcode immediately after installing the machine.
February 2017 Rev. A02

User's Guide | 11
User's Guide
Click the links to the left for information on the features, options, and operation of your
Dell Color Smart Printer | S3840cdn. For information on other documentation included
with your printer, see "Finding Information".
NOTE:
•In this manual, Dell Smart Printer | S3840cdn is referred to as the "printer."
•In this manual, the procedures for the computer are explained using Microsoft®Windows®7 unless
stated otherwise.
Conventions
The following describe the meaning of the symbols and fonts used in this manual:
Orientation of documents or paper is described in this guide as follows:
, , Long Edge Feed (LEF): Loading the document or paper in portrait orientation when
viewed from the front of the machine.
, , Short Edge Feed (SEF): Loading the document or paper in landscape orientation
when viewed from the front of the machine.
Item Description
Bold texts •Names of hardware button on the operator panel.
•Menus, commands, windows, or dialog boxes displayed on the
computer screen.
Texts in Courier New font •Menus and messages displayed on the touch panel.
•Screen names on the touch panel.
•Characters entered from the computer.
•Directory paths.
<> •Key on the keyboard of the computer.
J•Indicates a process flow.
"" •Cross references in this manual.
•Characters entered from the operator panel.
•Messages displayed on the computer screen.

12 | Finding Information
Finding Information
What are you looking for? Find it here
•Drivers for my printer
•My User's Guide
Software and Documentation disc
The Software and Documentation disc contains documentation and drivers
for your printer. You can use the Software and Documentation disc to install
drivers or access your setup video and documentation.
Readme files may be included on your Software and Documentation disc to
provide last-minute updates about technical changes to your printer or
advanced technical reference material for experienced users or technicians.
Manuals other than the User’s Guide are included in the Manuals folder of
the Software and Documentation disc.
•How to set up my printer
•How to use my printer
Setup Guide
•Safety information
•Warranty information
Important Information
WARNING:
• Read and follow all safety instructions in the Important
Information prior to setting up and operating your printer.
•Express Service Code and
Service Tag
The Express Service Code and Service Tag are located inside the front cover
of your printer.
•Latest drivers for my
printer
•Documentation for my
printer
Go to dell.com/support.
•Answers to technical
service and support
questions
dell.com/support provides several online tools, including:
•Solutions — Troubleshooting hints and tips, articles from technicians, and
online courses
•Upgrades — Upgrade information for components, such as the printer
drivers
•Customer Care — Contact information, order status, warranty, and repair
information
•Downloads — Drivers
•Manuals— Printer documentation and product specifications
Go to dell.com/support. Select your region, and fill in the requested details
to access help tools and information.
ServiceTagExpressServiceCode
ABCD12301234567890

Product Features | 13
Product Features
This chapter describes the product features and indicates their links.
Print from USB
You can print files directly from a USB flash drive
without requiring you to start your computer.
See "Print From USB".
Remote Authentication Using the LDAP or
Kerberos Server
The user authentication using the LDAP or Kerberos
server is available to control the user’s login to the
printer. Only users who can access the specified
server are allowed to log in to the printer.
Eco Mode
Eco Mode is a setting that saves cost on toner and
paper. Skip Blank Pages, 2-Sided Print and toner
saving will always apply for print jobs when Eco
mode is enabled.
See "Toner/Power Optimization".
Security Enhancement
If a global IP address is assigned to the printer, no
one will be allowed to access the Dell Printer
Configuration Web Tool without authenticating
regardless of login settings. Furthermore, if the
administrator logs in to the Dell Printer
Configuration Web Tool with the default password
while a global IP address is assigned, a warning
message to change the password will be displayed.
See "Changing Password from the Dell Printer
Configuration Web Tool".
Eco

14 | Graphic Symbols on the Printer and Their Meanings
Graphic Symbols on the Printer and Their
Meanings
Do not use stapled or clip on paper.
Do not use folded, creased, or curled paper.
Do not use ink-jet printing paper.
Do not use OHP sheets.
Do not use paper printed or used on one side.
Caution.
Do not throw a toner cartridge into an open flame.
Do not throw a drum cartridge into an open flame.
Do not expose to light.
Do not touch.
Caution (Hot surface).
Do not disassemble the product.
Do not throw a waste toner box into an open flame.
Locking.
Unlocking.

About the Printer | 15
About the Printer
Front and Rear Views
Front View
*USB 2.0 host port (for the Print from USB feature)
1 Transfer Belt Unit 8 Toner Cartridges
2 Drum Cartridges 9 Front Cover
3 Waste Toner Box 10 Front USB Port*
4 Right Side Cover 11 Control Panel
5 Tray 1 12 Output Tray Extension
6 Optional 550-Sheet Feeder (Tray 2) 13 Top Cover
7 Bypass Tray (Tray 5)
1
2
3
4567
8
109111213

16 | About the Printer
Rear View
*1 USB 2.0 host port (for Smart Card)
*2 USB 3.0 device port
1 Control Board 7 Power Inlet
2 Left Side Cover 8 Duplex Unit
3 Wireless Adapter Socket 9 2nd Belt Transfer Roller (2nd BTR)
4USBPort
*1 10 Fusing Unit
5USBPort
*2 11 Rear Cover
6 Ethernet Port
12
3
4
5
6
7
9
10
11
8

About the Printer | 17
Control Panel
Additional Components
Optional Accessories
•550-sheet feeder
•Wireless adapter
•Caster cabinet
1 Power Button
2 Home Button
3TouchPanel
1
2
3

18 |AboutthePrinter

|19
2
2Setting Up the Printer (Printer
Setup)

20 | Preparing Printer Hardware
Preparing Printer Hardware
Space Requirements
Provide enough room to open the printer trays, covers, and optional accessories, and for
proper ventilation.
Securing the Printer
To protect the printer from theft, you can use a Kensington lock.
Attach the Kensington lock to the security slot of the printer.
Refer to the operating instructions supplied with the Kensington lock.
200 mm/7.9 inches
75 mm/
3.0 inches
439 mm/
17.3 inches
400 mm/15.7 inches
485 mm/19.1 inches
600 mm/23.6 inches
454 mm/17.9 inches
400 mm/15.7 inches
Security Slot Security Slot