Dell PowerVault DL2000 User manual

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Dell™ PowerVault™ DL2000
Hardware Owner’s Manual
Book.book Page 1 Monday, September 14, 2009 12:57 PM

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
or death.
____________________
Information in this document is subject to change without notice.
© 2008 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerEdge, and PowerVault are trademarks of Dell
Inc.; Intel and Xeon are registered trademarks of Intel Corporation in the U.S. and other countries;
Microsoft, Windows, and Windows Server are either trademarks or registered trademarks of Microsoft
Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Model EMS01
September 2009 Rev. A01
Book.book Page 2 Monday, September 14, 2009 12:57 PM

Contents 3
Contents
1 About Your System . . . . . . . . . . . . . . . . . 11
Other Information You May Need . . . . . . . . . . . . 11
Accessing System Features During Startup . . . . . . 12
Front-Panel Features and Indicators . . . . . . . . . . 13
Hard-Drive Indicator Codes . . . . . . . . . . . . 15
Back-Panel Features and Indicators . . . . . . . . . . 17
Connecting External Devices . . . . . . . . . . . 18
Power Indicator Codes . . . . . . . . . . . . . . . . . 18
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 19
LCD Status Messages . . . . . . . . . . . . . . . . . . 20
Solving Problems Described by LCD
Status Messages . . . . . . . . . . . . . . . . . . 31
Removing LCD Status Messages . . . . . . . . . 31
System Messages . . . . . . . . . . . . . . . . . . . . 32
Warning Messages . . . . . . . . . . . . . . . . . . . 43
Diagnostics Messages . . . . . . . . . . . . . . . . . 44
Alert Messages . . . . . . . . . . . . . . . . . . . . . 44
2 Using the System Setup Program . . . . . . 45
Entering the System Setup Program . . . . . . . . . . 45
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4Contents
Responding to Error Messages . . . . . . . . . . 45
Using the System Setup Program . . . . . . . . . 46
System Setup Options . . . . . . . . . . . . . . . . . . 46
Main Screen . . . . . . . . . . . . . . . . . . . . 46
Memory Information Screen . . . . . . . . . . . . 49
CPU Information Screen . . . . . . . . . . . . . . 50
Integrated Devices Screen . . . . . . . . . . . . . 51
Serial Communication Screen . . . . . . . . . . . 53
System Security Screen . . . . . . . . . . . . . . 53
Exit Screen . . . . . . . . . . . . . . . . . . . . . 56
System and Setup Password Features . . . . . . . . . 56
Using the System Password . . . . . . . . . . . . 56
Using the Setup Password . . . . . . . . . . . . . 59
Disabling a Forgotten Password . . . . . . . . . . . . 60
Baseboard Management Controller Configuration . . . 61
Entering the BMC Setup Module . . . . . . . . . . 61
BMC Setup Module Options . . . . . . . . . . . . 61
3 Installing System Components . . . . . . . . 63
Recommended Tools . . . . . . . . . . . . . . . . . . 63
Inside the System . . . . . . . . . . . . . . . . . . . . 64
Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . 65
Removing the Front Bezel . . . . . . . . . . . . . 65
Replacing the Front Bezel . . . . . . . . . . . . . 66
Opening and Closing the System . . . . . . . . . . . . 66
Opening the System . . . . . . . . . . . . . . . . 67
Closing the System . . . . . . . . . . . . . . . . . 67
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Contents 5
Hard Drives . . . . . . . . . . . . . . . . . . . . . . . 68
Before You Begin . . . . . . . . . . . . . . . . . . 69
Removing a Drive Blank . . . . . . . . . . . . . . 69
Installing a Drive Blank . . . . . . . . . . . . . . 70
Removing a Hot-Plug Hard Drive . . . . . . . . . 70
Installing a Hot-Plug Hard Drive . . . . . . . . . . 70
Replacing a Hard-Drive Carrier . . . . . . . . . . . . . 72
Removing a Hard Drive From a
Hard-Drive Carrier . . . . . . . . . . . . . . . . . 72
Installing a SATA Hard Drive Into a SATA
Drive Carrier . . . . . . . . . . . . . . . . . . . . 72
Installing a SATA Hard Drive and Interposer
Card Into a SATAu Hard-Drive Carrier . . . . . . . 73
Power Supplies . . . . . . . . . . . . . . . . . . . . . 76
Removing a Power Supply . . . . . . . . . . . . . 76
Replacing a Power Supply . . . . . . . . . . . . . 77
Removing the Power Supply Blank . . . . . . . . 78
Installing the Power Supply Blank . . . . . . . . . 78
System Fans . . . . . . . . . . . . . . . . . . . . . . . 78
Removing a System Fan . . . . . . . . . . . . . . 78
Replacing a Cooling Fan . . . . . . . . . . . . . . 79
Cooling Shroud . . . . . . . . . . . . . . . . . . . . . 80
Removing the Cooling Shroud . . . . . . . . . . . 80
Installing the Cooling Shroud . . . . . . . . . . . 81
Fan Brackets . . . . . . . . . . . . . . . . . . . . . . 81
Removing the Fan Bracket . . . . . . . . . . . . . 81
Replacing the Fan Bracket . . . . . . . . . . . . . 82
Cable Routing . . . . . . . . . . . . . . . . . . . . . . 83
Removing the Cable Retention Bracket . . . . . . 83
Installing the Cable Retention Bracket . . . . . . 84
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6Contents
SAS Controller Daughter Card . . . . . . . . . . . . . 85
Installing a SAS Controller Daughter Card . . . . . 85
SAS Controller Daughter Card
Cabling Guidelines . . . . . . . . . . . . . . . . . 87
Removing a SAS Controller Daughter Card . . . . 87
Configuring the Boot Device . . . . . . . . . . . . . . 87
Expansion Cards . . . . . . . . . . . . . . . . . . . . . 88
Expansion Card Installation Guidelines . . . . . . 88
Installing an Expansion Card . . . . . . . . . . . . 88
Removing an Expansion Card . . . . . . . . . . . 90
Expansion-Card Cage . . . . . . . . . . . . . . . . . . 91
Removing the Expansion-Card Cage . . . . . . . . 91
Replacing the Expansion-Card Cage . . . . . . . . 93
DRAC Card and Cables . . . . . . . . . . . . . . . . . 93
Installing the DRAC Card and Cables . . . . . . . 93
Removing the DRAC Card and Cables . . . . . . . 95
Optical Drive and Cable . . . . . . . . . . . . . . . . . 96
Removing the Optical Drive . . . . . . . . . . . . 96
Installing the Optical Drive . . . . . . . . . . . . . 97
Removing the Optical Drive Cable . . . . . . . . . 99
Installing the Optical Drive Cable . . . . . . . . . 99
System Memory . . . . . . . . . . . . . . . . . . . . . 100
General Memory Module Installation
Guidelines . . . . . . . . . . . . . . . . . . . . . 100
Non-Optimal Memory Configurations . . . . . . . 101
Memory Sparing Support . . . . . . . . . . . . . 101
Memory Mirroring Support . . . . . . . . . . . . . 101
Installing Memory Modules . . . . . . . . . . . . 102
Removing Memory Modules . . . . . . . . . . . . 104
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Contents 7
Activating the Integrated NIC TOE . . . . . . . . . . . 105
Processors . . . . . . . . . . . . . . . . . . . . . . . . 105
Removing a Processor . . . . . . . . . . . . . . . 105
Installing a Processor . . . . . . . . . . . . . . . 108
System Battery . . . . . . . . . . . . . . . . . . . . . . 110
Replacing the System Battery . . . . . . . . . . . 110
Expansion-Card Riser Boards . . . . . . . . . . . . . . 112
Removing the Left Expansion-Card
Riser Board . . . . . . . . . . . . . . . . . . . . . 112
Installing the Left Riser Board . . . . . . . . . . . 113
Removing the Central Riser Board . . . . . . . . . 114
Installing the Central Riser Board . . . . . . . . . 115
Sideplane Board . . . . . . . . . . . . . . . . . . . . . 116
Removing the Sideplane Board . . . . . . . . . . 116
Installing the Sideplane Board . . . . . . . . . . . 118
SAS Backplane Board . . . . . . . . . . . . . . . . . 118
Removing the SAS Backplane Board . . . . . . . 118
Installing the SAS Backplane Board . . . . . . . . 120
Control Panel Assembly (Service-only Procedure) . . 122
Removing the Control Panel Assembly . . . . . . 122
Installing the Control Panel Assembly . . . . . . . 123
System Board (Service-only Procedure) . . . . . . . . 124
Removing the System Board . . . . . . . . . . . . 124
Installing the System Board . . . . . . . . . . . . 127
4 Troubleshooting Your System . . . . . . . . 129
Safety First—For You and Your System . . . . . . . . . 129
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8Contents
Start-Up Routine . . . . . . . . . . . . . . . . . . . . . 129
Checking the Equipment . . . . . . . . . . . . . . . . . 130
Troubleshooting IRQ Assignment Conflicts . . . . 130
Troubleshooting External Connections . . . . . . . 131
Troubleshooting the Video Subsystem . . . . . . . 131
Troubleshooting the Keyboard . . . . . . . . . . . 132
Troubleshooting the Mouse . . . . . . . . . . . . 133
Troubleshooting Basic I/O Functions . . . . . . . . . . 133
Troubleshooting a Serial I/O Device . . . . . . . . 134
Troubleshooting a USB Device . . . . . . . . . . . 134
Troubleshooting a NIC . . . . . . . . . . . . . . . . . . 136
Troubleshooting a Wet System . . . . . . . . . . . . . 137
Troubleshooting a Damaged System . . . . . . . . . . 138
Troubleshooting the System Battery . . . . . . . . . . 138
Troubleshooting Power Supplies . . . . . . . . . . . . 139
Troubleshooting System Cooling Problems . . . . . . . 140
Troubleshooting a Fan . . . . . . . . . . . . . . . 141
Troubleshooting System Memory . . . . . . . . . . . . 142
Troubleshooting an Optical Drive . . . . . . . . . . . . 143
Troubleshooting an External SCSI Tape Drive . . . . . 144
Troubleshooting a Hard Drive . . . . . . . . . . . . . . 146
Troubleshooting a SAS Controller Daughter Card . . . 147
Troubleshooting Expansion Cards . . . . . . . . . . . 149
Troubleshooting the Microprocessors . . . . . . . . . 150
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Contents 9
5 Running the System Diagnostics . . . . . 153
Using Server Administrator Diagnostics . . . . . . . . 153
System Diagnostics Features . . . . . . . . . . . . . . 153
When to Use the System Diagnostics . . . . . . . . . . 154
Running the System Diagnostics . . . . . . . . . . . . 154
System Diagnostics Testing Options . . . . . . . . . . 154
Using the Custom Test Options . . . . . . . . . . . . . 155
Selecting Devices for Testing . . . . . . . . . . . 155
Selecting Diagnostics Options . . . . . . . . . . . 155
Viewing Information and Results . . . . . . . . . 156
6 Jumpers and Connectors . . . . . . . . . . . 157
System Board Jumpers . . . . . . . . . . . . . . . . . 157
System Board Connectors . . . . . . . . . . . . . . . . 158
SAS Backplane Board Connectors . . . . . . . . . . . 161
Sideplane Board Connectors . . . . . . . . . . . . . . 162
Expansion-Card Riser-Board Components and
PCI Buses . . . . . . . . . . . . . . . . . . . . . . . . 162
Disabling a Forgotten Password . . . . . . . . . . . . 164
7 Getting Help . . . . . . . . . . . . . . . . . . . . . 167
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 167
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10 Contents
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
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