Dell PowerVault DL2000 User manual

www.dell.com | support.dell.com
Dell™ PowerVault™ DL2000
Hardware Owner’s Manual
Book.book Page 1 Monday, September 14, 2009 12:57 PM

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
or death.
____________________
Information in this document is subject to change without notice.
© 2008 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerEdge, and PowerVault are trademarks of Dell
Inc.; Intel and Xeon are registered trademarks of Intel Corporation in the U.S. and other countries;
Microsoft, Windows, and Windows Server are either trademarks or registered trademarks of Microsoft
Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Model EMS01
September 2009 Rev. A01
Book.book Page 2 Monday, September 14, 2009 12:57 PM

Contents 3
Contents
1 About Your System . . . . . . . . . . . . . . . . . 11
Other Information You May Need . . . . . . . . . . . . 11
Accessing System Features During Startup . . . . . . 12
Front-Panel Features and Indicators . . . . . . . . . . 13
Hard-Drive Indicator Codes . . . . . . . . . . . . 15
Back-Panel Features and Indicators . . . . . . . . . . 17
Connecting External Devices . . . . . . . . . . . 18
Power Indicator Codes . . . . . . . . . . . . . . . . . 18
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 19
LCD Status Messages . . . . . . . . . . . . . . . . . . 20
Solving Problems Described by LCD
Status Messages . . . . . . . . . . . . . . . . . . 31
Removing LCD Status Messages . . . . . . . . . 31
System Messages . . . . . . . . . . . . . . . . . . . . 32
Warning Messages . . . . . . . . . . . . . . . . . . . 43
Diagnostics Messages . . . . . . . . . . . . . . . . . 44
Alert Messages . . . . . . . . . . . . . . . . . . . . . 44
2 Using the System Setup Program . . . . . . 45
Entering the System Setup Program . . . . . . . . . . 45
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4Contents
Responding to Error Messages . . . . . . . . . . 45
Using the System Setup Program . . . . . . . . . 46
System Setup Options . . . . . . . . . . . . . . . . . . 46
Main Screen . . . . . . . . . . . . . . . . . . . . 46
Memory Information Screen . . . . . . . . . . . . 49
CPU Information Screen . . . . . . . . . . . . . . 50
Integrated Devices Screen . . . . . . . . . . . . . 51
Serial Communication Screen . . . . . . . . . . . 53
System Security Screen . . . . . . . . . . . . . . 53
Exit Screen . . . . . . . . . . . . . . . . . . . . . 56
System and Setup Password Features . . . . . . . . . 56
Using the System Password . . . . . . . . . . . . 56
Using the Setup Password . . . . . . . . . . . . . 59
Disabling a Forgotten Password . . . . . . . . . . . . 60
Baseboard Management Controller Configuration . . . 61
Entering the BMC Setup Module . . . . . . . . . . 61
BMC Setup Module Options . . . . . . . . . . . . 61
3 Installing System Components . . . . . . . . 63
Recommended Tools . . . . . . . . . . . . . . . . . . 63
Inside the System . . . . . . . . . . . . . . . . . . . . 64
Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . 65
Removing the Front Bezel . . . . . . . . . . . . . 65
Replacing the Front Bezel . . . . . . . . . . . . . 66
Opening and Closing the System . . . . . . . . . . . . 66
Opening the System . . . . . . . . . . . . . . . . 67
Closing the System . . . . . . . . . . . . . . . . . 67
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Contents 5
Hard Drives . . . . . . . . . . . . . . . . . . . . . . . 68
Before You Begin . . . . . . . . . . . . . . . . . . 69
Removing a Drive Blank . . . . . . . . . . . . . . 69
Installing a Drive Blank . . . . . . . . . . . . . . 70
Removing a Hot-Plug Hard Drive . . . . . . . . . 70
Installing a Hot-Plug Hard Drive . . . . . . . . . . 70
Replacing a Hard-Drive Carrier . . . . . . . . . . . . . 72
Removing a Hard Drive From a
Hard-Drive Carrier . . . . . . . . . . . . . . . . . 72
Installing a SATA Hard Drive Into a SATA
Drive Carrier . . . . . . . . . . . . . . . . . . . . 72
Installing a SATA Hard Drive and Interposer
Card Into a SATAu Hard-Drive Carrier . . . . . . . 73
Power Supplies . . . . . . . . . . . . . . . . . . . . . 76
Removing a Power Supply . . . . . . . . . . . . . 76
Replacing a Power Supply . . . . . . . . . . . . . 77
Removing the Power Supply Blank . . . . . . . . 78
Installing the Power Supply Blank . . . . . . . . . 78
System Fans . . . . . . . . . . . . . . . . . . . . . . . 78
Removing a System Fan . . . . . . . . . . . . . . 78
Replacing a Cooling Fan . . . . . . . . . . . . . . 79
Cooling Shroud . . . . . . . . . . . . . . . . . . . . . 80
Removing the Cooling Shroud . . . . . . . . . . . 80
Installing the Cooling Shroud . . . . . . . . . . . 81
Fan Brackets . . . . . . . . . . . . . . . . . . . . . . 81
Removing the Fan Bracket . . . . . . . . . . . . . 81
Replacing the Fan Bracket . . . . . . . . . . . . . 82
Cable Routing . . . . . . . . . . . . . . . . . . . . . . 83
Removing the Cable Retention Bracket . . . . . . 83
Installing the Cable Retention Bracket . . . . . . 84
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6Contents
SAS Controller Daughter Card . . . . . . . . . . . . . 85
Installing a SAS Controller Daughter Card . . . . . 85
SAS Controller Daughter Card
Cabling Guidelines . . . . . . . . . . . . . . . . . 87
Removing a SAS Controller Daughter Card . . . . 87
Configuring the Boot Device . . . . . . . . . . . . . . 87
Expansion Cards . . . . . . . . . . . . . . . . . . . . . 88
Expansion Card Installation Guidelines . . . . . . 88
Installing an Expansion Card . . . . . . . . . . . . 88
Removing an Expansion Card . . . . . . . . . . . 90
Expansion-Card Cage . . . . . . . . . . . . . . . . . . 91
Removing the Expansion-Card Cage . . . . . . . . 91
Replacing the Expansion-Card Cage . . . . . . . . 93
DRAC Card and Cables . . . . . . . . . . . . . . . . . 93
Installing the DRAC Card and Cables . . . . . . . 93
Removing the DRAC Card and Cables . . . . . . . 95
Optical Drive and Cable . . . . . . . . . . . . . . . . . 96
Removing the Optical Drive . . . . . . . . . . . . 96
Installing the Optical Drive . . . . . . . . . . . . . 97
Removing the Optical Drive Cable . . . . . . . . . 99
Installing the Optical Drive Cable . . . . . . . . . 99
System Memory . . . . . . . . . . . . . . . . . . . . . 100
General Memory Module Installation
Guidelines . . . . . . . . . . . . . . . . . . . . . 100
Non-Optimal Memory Configurations . . . . . . . 101
Memory Sparing Support . . . . . . . . . . . . . 101
Memory Mirroring Support . . . . . . . . . . . . . 101
Installing Memory Modules . . . . . . . . . . . . 102
Removing Memory Modules . . . . . . . . . . . . 104
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Contents 7
Activating the Integrated NIC TOE . . . . . . . . . . . 105
Processors . . . . . . . . . . . . . . . . . . . . . . . . 105
Removing a Processor . . . . . . . . . . . . . . . 105
Installing a Processor . . . . . . . . . . . . . . . 108
System Battery . . . . . . . . . . . . . . . . . . . . . . 110
Replacing the System Battery . . . . . . . . . . . 110
Expansion-Card Riser Boards . . . . . . . . . . . . . . 112
Removing the Left Expansion-Card
Riser Board . . . . . . . . . . . . . . . . . . . . . 112
Installing the Left Riser Board . . . . . . . . . . . 113
Removing the Central Riser Board . . . . . . . . . 114
Installing the Central Riser Board . . . . . . . . . 115
Sideplane Board . . . . . . . . . . . . . . . . . . . . . 116
Removing the Sideplane Board . . . . . . . . . . 116
Installing the Sideplane Board . . . . . . . . . . . 118
SAS Backplane Board . . . . . . . . . . . . . . . . . 118
Removing the SAS Backplane Board . . . . . . . 118
Installing the SAS Backplane Board . . . . . . . . 120
Control Panel Assembly (Service-only Procedure) . . 122
Removing the Control Panel Assembly . . . . . . 122
Installing the Control Panel Assembly . . . . . . . 123
System Board (Service-only Procedure) . . . . . . . . 124
Removing the System Board . . . . . . . . . . . . 124
Installing the System Board . . . . . . . . . . . . 127
4 Troubleshooting Your System . . . . . . . . 129
Safety First—For You and Your System . . . . . . . . . 129
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8Contents
Start-Up Routine . . . . . . . . . . . . . . . . . . . . . 129
Checking the Equipment . . . . . . . . . . . . . . . . . 130
Troubleshooting IRQ Assignment Conflicts . . . . 130
Troubleshooting External Connections . . . . . . . 131
Troubleshooting the Video Subsystem . . . . . . . 131
Troubleshooting the Keyboard . . . . . . . . . . . 132
Troubleshooting the Mouse . . . . . . . . . . . . 133
Troubleshooting Basic I/O Functions . . . . . . . . . . 133
Troubleshooting a Serial I/O Device . . . . . . . . 134
Troubleshooting a USB Device . . . . . . . . . . . 134
Troubleshooting a NIC . . . . . . . . . . . . . . . . . . 136
Troubleshooting a Wet System . . . . . . . . . . . . . 137
Troubleshooting a Damaged System . . . . . . . . . . 138
Troubleshooting the System Battery . . . . . . . . . . 138
Troubleshooting Power Supplies . . . . . . . . . . . . 139
Troubleshooting System Cooling Problems . . . . . . . 140
Troubleshooting a Fan . . . . . . . . . . . . . . . 141
Troubleshooting System Memory . . . . . . . . . . . . 142
Troubleshooting an Optical Drive . . . . . . . . . . . . 143
Troubleshooting an External SCSI Tape Drive . . . . . 144
Troubleshooting a Hard Drive . . . . . . . . . . . . . . 146
Troubleshooting a SAS Controller Daughter Card . . . 147
Troubleshooting Expansion Cards . . . . . . . . . . . 149
Troubleshooting the Microprocessors . . . . . . . . . 150
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Contents 9
5 Running the System Diagnostics . . . . . 153
Using Server Administrator Diagnostics . . . . . . . . 153
System Diagnostics Features . . . . . . . . . . . . . . 153
When to Use the System Diagnostics . . . . . . . . . . 154
Running the System Diagnostics . . . . . . . . . . . . 154
System Diagnostics Testing Options . . . . . . . . . . 154
Using the Custom Test Options . . . . . . . . . . . . . 155
Selecting Devices for Testing . . . . . . . . . . . 155
Selecting Diagnostics Options . . . . . . . . . . . 155
Viewing Information and Results . . . . . . . . . 156
6 Jumpers and Connectors . . . . . . . . . . . 157
System Board Jumpers . . . . . . . . . . . . . . . . . 157
System Board Connectors . . . . . . . . . . . . . . . . 158
SAS Backplane Board Connectors . . . . . . . . . . . 161
Sideplane Board Connectors . . . . . . . . . . . . . . 162
Expansion-Card Riser-Board Components and
PCI Buses . . . . . . . . . . . . . . . . . . . . . . . . 162
Disabling a Forgotten Password . . . . . . . . . . . . 164
7 Getting Help . . . . . . . . . . . . . . . . . . . . . 167
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 167
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10 Contents
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
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About Your System 11
About Your System
This section describes the physical, firmware, and software interface features
that provide and ensure the essential functioning of your system. The physical
connectors on your system’s front and back panels provide convenient
connectivity and system expansion capability. The system firmware, applications,
and operating systems monitor the system and component status and alert you
when a problem arises. System conditions can be reported by any of the following:
• Front or back panel indicators
• System messages
• Warning messages
• Diagnostics messages
• Alert messages
This section describes each type of message, lists the possible causes, and
provides steps to resolve any problems indicated by a message. The system
indicators and features are illustrated in this section.
Other Information You May Need
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
• The Rack Installation Guide included with your rack solution describes
how to install your system into a rack.
• The
Getting Started Guide provides an overview of system features, setting
up your system, and technical specifications.
• CDs and DVDs included with your system provide documentation and
tools for configuring and managing your system.
• Systems management software documentation describes the features,
requirements, installation, and basic operation of the software.
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12 About Your System
• Operating system documentation describes how to install (if necessary),
configure, and use the operating system software.
• Documentation for any components you purchased separately provides
information to configure and install these options.
• Updates are sometimes included with the system to describe changes to
the system, software, and/or documentation.
NOTE: Always check for updates on support.dell.com and read the updates
first because they often supersede information in other documents.
• Release notes or readme files may be included to provide last-minute
updates to the system or documentation or advanced technical reference
material intended for experienced users or technicians.
Accessing System Features During Startup
Table 1-1 describes keystrokes that may be entered during startup to access
system features. If your operating system begins to load before you enter the
keystroke, allow the system to finish booting, and then restart your system
and try again.
Table 1-1. Keystrokes for Accessing System Features
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup
Program" on page 46.
<F10> Opens the utility partition, allowing you to run the system diagnostics.
See "Running the System Diagnostics" on page 153
<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management
Utility, which allows access to the system event log (SEL). See the
BMC User’s Guide for more information on setup and use of BMC.
<Ctrl+C> Enters the SAS Configuration Utility. See your SAS adapter User’s
Guide for more information.
<Ctrl+R> Enters the RAID configuration utility, which allows you to configure a
RAID card. For more information, see the documentation for your
RAID card.
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About Your System 13
Front-Panel Features and Indicators
Figure 1-1 shows the controls, indicators, and connectors located behind the
optional rack bezel on the system's front panel.
Figure 1-1. Front-Panel Features and Indicators
<Ctrl+S> Option is displayed only if you have PXE support enabled through the
System Setup Program (see "Integrated Devices Screen" on page 51).
This keystroke allows you to configure NIC settings for PXE boot.
For more information, see the documentation for your integrated NIC.
<Ctrl+D> If you have the optional Dell Remote Access Controller (DRAC), this
keystroke allows access to selected DRAC configuration settings. See the
DRAC User’s Guide for more information on setup and use of DRAC.
Table 1-1. Keystrokes for Accessing System Features (continued)
Keystroke Description
65421873
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14 About Your System
Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors
Item Indicator, Button, or
Connector
Icon Description
1 Power-on indicator,
power button
The power-on indicator lights when the
system power is on.
The power button controls the DC power
supply output to the system.
NOTE: If you turn off the system using the
power button and the system is running an
ACPI-compliant operating system, the
system performs a graceful shutdown
before the power is turned off. If the
system is not running an ACPI-compliant
operating system, the power is turned off
immediately after the power button is
pressed.
2 NMI button Used to troubleshoot software and device
driver errors when using certain operating
systems. This button can be pressed
using the end of a paper clip.
Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.
3 System identification
button
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the LCD
panel on the front and the blue system
status indicator on the back blink until
one of the buttons is pushed again.
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About Your System 15
Hard-Drive Indicator Codes
The hard-drive carriers have two indicators—the drive-activity indicator and
the drive-status indicator. See Figure 1-2. In RAID configurations, the drive-
status indicator lights to indicate the status of the drive. In non-RAID
configurations, only the drive-activity indicator lights; the drive-status
indicator is off.
4 LCD panel Provides system ID, status information,
and system error messages.
The LCD lights during normal system
operation. Both the systems management
software and the identification buttons
located on the front and back of the
system can cause the LCD to flash blue
to identify a particular system.
The LCD lights amber when the system
needs attention, and the LCD panel
displays an error code followed by
descriptive text.
NOTE: If the system is connected to AC
power and an error has been detected, the
LCD lights amber regardless of whether
the system has been powered on.
5 USB connectors (2) Connects USB 2.0-compliant devices to
the system.
6 Video connector Connects a monitor to the system.
7 Hard drives (4) Four 3.5-inch hot-plug
8 Optical drive One slimline SATA DVD drive.
Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors (continued)
Item Indicator, Button, or
Connector
Icon Description
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16 About Your System
Figure 1-2. Hard-Drive Indicators
Table 1-3 lists the drive indicator patterns for RAID hard drives. Different
patterns are displayed as drive events occur in the system. For example, if a
hard drive fails, the "drive failed" pattern appears. After the drive is selected
for removal, the "drive being prepared for removal" pattern appears, followed
by the "drive ready for insertion or removal" pattern. After the replacement
drive is installed, the "drive being prepared for operation" pattern appears,
followed by the "drive online" pattern.
NOTE: For non-RAID configurations, only the drive-activity indicator is active.
The drive-status indicator is off.
1 drive-status indicator (green
and amber)
2 green drive-activity indicator
Table 1-3. Hard-Drive Indicator Patterns for RAID
Condition Drive-Status Indicator Pattern
Identify drive/preparing for removal Blinks green two times per second
1
2
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About Your System 17
Back-Panel Features and Indicators
Figure 1-3 shows the controls, indicators, and connectors located on the
system's back panel.
Figure 1-3. Back-Panel Features and Indicators
Drive ready for insertion or removal Off
Drive predicted failure Blinks green, amber, and off.
Drive failed Blinks amber four times per second.
Drive rebuilding Blinks green slowly.
Drive online Steady green.
Rebuild aborted Blinks green three seconds, amber three
seconds, and off six seconds.
1 center PCI riser (slot 1) 2 left PCI riser (slot 2)
3 left PCI riser (slot 3) 4 power supplies (2)
5 system identification button 6 system status indicator
7 system status indicator
connector
8 NIC2 connector
9 NIC1 connector 10 USB connectors (2)
Table 1-3. Hard-Drive Indicator Patterns for RAID (continued)
Condition Drive-Status Indicator Pattern
13 12
3
11 10 9 8 7 56
41 2
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18 About Your System
Connecting External Devices
When connecting external devices to your system, follow these guidelines:
• Most devices must be connected to a specific connector and device drivers
must be installed before the device operates properly. (Device drivers are
normally included with your operating system software or with the device
itself.) See the documentation that accompanied the device for specific
installation and configuration instructions.
• Always attach external devices while your system and the device are turned off.
Next, turn on any external devices before turning on the system
(unless the documentation for the device specifies otherwise).
For information about individual connectors, see "Jumpers and Connectors"
on page 157. For information about enabling, disabling, and configuring
I/O ports and connectors, see "Using the System Setup Program" on page 45.
Power Indicator Codes
The power button on the front panel controls the power input to the system's
power supplies. The power indicator lights green when the system is on.
The indicators on the redundant power supplies show whether power is
present or whether a power fault has occurred (see Figure 1-4). Table 1-4 lists
the power supply indicator codes.
11 video connector 12 serial connector
13 Dell remote access controller
(optional)
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About Your System 19
Figure 1-4. Redundant Power Supply Indicators
NIC Indicator Codes
Each NIC on the back panel has an indicator that provides information on
network activity and link status. See Figure 1-5. Table 1-5 lists the NIC
indicator codes.
Table 1-4. Redundant Power Supply Indicators
Indicator Function
Power supply status Green indicates that the power supply is operational.
Power supply fault Amber indicates a problem with the power supply.
AC line status Green indicates that a valid AC source is connected to
the power supply.
1 power supply status 2 power supply fault
3 AC line status
3
2
1
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20 About Your System
Figure 1-5. NIC Indicators
LCD Status Messages
The system's control panel LCD provides status messages to signify when the
system is operating correctly or when the system needs attention.
The LCD lights blue to indicate a normal operating condition, and lights
amber to indicate an error condition. The LCD scrolls a message that
includes a status code followed by descriptive text. Table 1-6 lists the LCD
status messages that can occur and the probable cause for each message.
The LCD messages refer to events recorded in the System Event Log (SEL).
For information on the SEL and configuring system management settings,
see the systems management software documentation.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 link indicator 2 activity indicator
Table 1-5. NIC Indicator Codes
Indicator Indicator Code
Link and activity indicators are off The NIC is not connected to the network.
Link indicator is green The NIC is connected to a valid link
partner on the network.
Activity indicator is amber blinking Network data is being sent or received.
12
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