Dell PowerVault NX3500 User manual

Dell PowerVault
NX3500 Systems
Hardware Owner’s
Manual
Regulatory Model: E07S Series,
DELL500WLV, and DELL500WHV
Regulatory Type: E07S002
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Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
____________________
Information in this publication is subject to change without notice.
© 2011 Dell Inc.; Eaton Corporation. All rights reserved.
Reproduction of these materials in anymanner whatsoever without the written permissionof Dell Inc.
and Eaton Corporation is strictly forbidden.
Trademarks used in this text: Dell™, the DELL logo, and PowerVault™ are trademarks of Dell Inc.
Microsoft®, Windows®, Windows Server®, and MS-DOS®are either trademarks or registered
trademarks of Microsoft Corporation in the United States and/or other countries.
Othertrademarksandtradenamesmaybeusedinthispublicationtorefertoeithertheentitiesclaiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Regulatory Model: E07S Series, DELL500WLV, and DELL500WHV
Regulatory Type: E07S002
January 2011 Rev. A00
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Contents 3
Contents
1 About Your Solution. . . . . . . . . . . . . . . . . . 9
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Dell PowerVault NX3500 Front-Panel Features
and Indicators . . . . . . . . . . . . . . . . . . . . . . 10
LCD Panel Features . . . . . . . . . . . . . . . . . . . 12
Home Screen . . . . . . . . . . . . . . . . . . . . 14
Setup Menu. . . . . . . . . . . . . . . . . . . . . 14
View Menu . . . . . . . . . . . . . . . . . . . . . 15
Hard-Drive Status Indicators . . . . . . . . . . . . . . 16
PowerVault NX3500 Back-Panel Features
and Indicators . . . . . . . . . . . . . . . . . . . . . . 17
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 18
Power Indicator Codes . . . . . . . . . . . . . . . . . 19
Dell Backup Power Supply Front-Panel Features . . . 20
Backup Power Supply Indicators . . . . . . . . . . . . 21
Backup Power Supply Back-Panel Features . . . . . . 22
LCD Status Messages . . . . . . . . . . . . . . . . . . 22
Solving Problems Described by LCD
Status Messages . . . . . . . . . . . . . . . . . . 34
Removing LCD Status Messages . . . . . . . . . . 35
System Messages . . . . . . . . . . . . . . . . . . . . 35
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4Contents
Warning Messages . . . . . . . . . . . . . . . . . . . 47
Diagnostics Messages. . . . . . . . . . . . . . . . . . 48
Alert Messages . . . . . . . . . . . . . . . . . . . . . 48
Other Information You May Need . . . . . . . . . . . . 48
2 Installing System Components . . . . . . . 49
Recommended Tools . . . . . . . . . . . . . . . . . . . 49
Inside the System. . . . . . . . . . . . . . . . . . . . . 49
Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . 51
Opening and Closing the System . . . . . . . . . . . . 52
Opening the System. . . . . . . . . . . . . . . . . 52
Closing the System . . . . . . . . . . . . . . . . . 53
Optical Drive . . . . . . . . . . . . . . . . . . . . . . . 54
Removing an Optical Drive . . . . . . . . . . . . . 54
Installing an Optical Drive . . . . . . . . . . . . . 56
Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . 57
Removing a Hard-Drive Carrier . . . . . . . . . . . 57
Installing a Hard-Drive Carrier . . . . . . . . . . . 58
Removing a Hard Drive From a
Hard-Drive Carrier . . . . . . . . . . . . . . . . . 59
Installing a Hard Drive Into a
Hard-Drive Carrier . . . . . . . . . . . . . . . . . 60
Expansion NIC Card . . . . . . . . . . . . . . . . . . . 60
Replacing an Expansion NIC Card . . . . . . . . . 60
Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . 62
Removing the Cooling Shroud . . . . . . . . . . . 62
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Contents 5
Installing the Cooling Shroud. . . . . . . . . . . . 63
Integrated Storage Controller Card . . . . . . . . . . . 64
Removing the Integrated Storage
Controller Card . . . . . . . . . . . . . . . . . . . 64
Installing the Integrated Storage
Controller Card . . . . . . . . . . . . . . . . . . . 66
System Memory . . . . . . . . . . . . . . . . . . . . . 66
General Memory Module Installation
Guidelines. . . . . . . . . . . . . . . . . . . . . . 67
Replacing Memory Modules . . . . . . . . . . . . 67
Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 69
Removing a Cooling Fan . . . . . . . . . . . . . . 69
Installing a Cooling Fan. . . . . . . . . . . . . . . 71
iDRAC6 Enterprise Card . . . . . . . . . . . . . . . . . 71
Replacing an iDRAC6 Enterprise Card . . . . . . . 71
Processor . . . . . . . . . . . . . . . . . . . . . . . . 73
Removing a Processor . . . . . . . . . . . . . . . 73
Installing a Processor . . . . . . . . . . . . . . . 76
Power Supplies . . . . . . . . . . . . . . . . . . . . . 77
Removing a Power Supply . . . . . . . . . . . . . 77
Installing a Power Supply . . . . . . . . . . . . . 79
System Battery . . . . . . . . . . . . . . . . . . . . . . 79
Replacing the System Battery . . . . . . . . . . . 79
Control Panel Assembly . . . . . . . . . . . . . . . . . 81
Removing the Control Panel Board Assembly
and the Control Panel Display Module . . . . . . . 81
Installing the Control Panel Board Assembly
and the Control Panel Display Module . . . . . . . 83
SAS Backplane . . . . . . . . . . . . . . . . . . . . . 83
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6Contents
Removing the SAS Backplane . . . . . . . . . . . 83
Installing the SAS Backplane. . . . . . . . . . . . 85
Power Distribution Board . . . . . . . . . . . . . . . . 86
Removing the Power Distribution Board . . . . . . 86
Installing the Power Distribution Board . . . . . . 88
System Board . . . . . . . . . . . . . . . . . . . . . . 89
Removing the System Board . . . . . . . . . . . . 89
Installing the System Board. . . . . . . . . . . . . 91
3 Troubleshooting Your System . . . . . . . . 93
Safety First—For You and Your System . . . . . . . . . 93
Troubleshooting System Startup Failure. . . . . . . . . 93
Troubleshooting External Connections . . . . . . . . . 93
Troubleshooting a NIC . . . . . . . . . . . . . . . . . . 93
Troubleshooting a Damaged System. . . . . . . . . . . 94
Troubleshooting the System Battery . . . . . . . . . . . 95
Troubleshooting Power Supply . . . . . . . . . . . . . 96
Troubleshooting System Cooling Problems . . . . . . . 96
Troubleshooting a Fan . . . . . . . . . . . . . . . . . . 97
Troubleshooting System Memory . . . . . . . . . . . . 97
Troubleshooting an Optical Drive . . . . . . . . . . . . 99
Troubleshooting a Hard Drive . . . . . . . . . . . . . 100
Troubleshooting an Expansion Card . . . . . . . . . . 101
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Contents 7
Troubleshooting the Processor . . . . . . . . . . . . . 102
Troubleshooting a Wet System . . . . . . . . . . . . . 102
4 Running the System Diagnostics . . . . . . 105
Embedded System Diagnostics Features . . . . . . . . 105
When to Use the Embedded System Diagnostics . . . . 105
System Diagnostics Testing Options . . . . . . . . . . 106
Using the Custom Test Options . . . . . . . . . . . . . 106
Selecting Devices for Testing . . . . . . . . . . . 106
Selecting Diagnostics Options . . . . . . . . . . . 106
Viewing Information and Results . . . . . . . . . . 107
5 Jumpers and Connectors . . . . . . . . . . . 109
System Board Jumpers . . . . . . . . . . . . . . . . . 109
System Board Connectors . . . . . . . . . . . . . . . . 110
Disabling a Forgotten Password . . . . . . . . . . . . 112
6 Getting Help. . . . . . . . . . . . . . . . . . . . . . 113
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 113
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
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8Contents
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About Your Solution 9
1
About Your Solution
Overview
The solution consists of two Dell PowerVault NX3500 systems and one Dell
backup power supply (BPS). The two PowerVault NX3500 systems are also
referred to as controller 0 and controller 1. The information in this document
applies to both the PowerVault NX3500 systems and the BPS.
Figure 1-1. Solution Overview
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10 About Your Solution
Dell PowerVault NX3500 Front-Panel Features
and Indicators
Figure 1-2. Front-Panel Features and Indicators
Item Indicator, Button, or
Connector
Icon Description
1Power-onindicator,
power button
The power-on indicator lights when the
system power is on.
The power button controls the DC power
supply output to the system. When the
system bezel is installed, the power
button is not accessible.
NOTE: When powering on the system,
the video monitor can take from several
seconds to over 2 minutes to display an
image, depending on the amount of
memory installed in the system.
NOTE: On ACPI-compliant operating
systems, turning off the system using the
power button causes the system to
perform a graceful shutdown before power
to the system is turned off.
NOTE: To force an ungraceful shutdown
during an emergency, always use the user
interface. Shut down controller 0 and wait
for 15 minutes. After 15 minutes, shut down
controller 1.
2 Video connector Connects a monitor to the system.
3 Hard-drive activity
indicator
Lights up when the hard drive is in use.
21 3
EST
1234
123458910
7116
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