Dell Inspiron 24 5410 All-in-One User manual

Inspiron 24 5410 All-in-One
Service Manual
Regulatory Model: W29C
Regulatory Type: W29C001
March 2022
Rev. A00

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.

Chapter 1: Working inside your computer...................................................................................... 6
Before working inside your computer.............................................................................................................................6
Safety instructions.............................................................................................................................................................. 6
Electrostatic discharge—ESD protection......................................................................................................................7
ESD field service kit ........................................................................................................................................................... 7
Transporting sensitive components................................................................................................................................ 8
After working inside your computer................................................................................................................................9
Chapter 2: Removing and installing components.......................................................................... 10
Recommended tools..........................................................................................................................................................10
Screw list............................................................................................................................................................................. 10
Major components of Inspiron 24 5410 All-in-One..................................................................................................... 11
Stand.....................................................................................................................................................................................13
Removing the stand.....................................................................................................................................................13
Installing the stand.......................................................................................................................................................14
Back cover...........................................................................................................................................................................15
Removing the back cover.......................................................................................................................................... 15
Installing the back cover.............................................................................................................................................16
I/O cover..............................................................................................................................................................................17
Removing the I/O cover............................................................................................................................................. 17
Installing the I/O cover...............................................................................................................................................18
Hinges................................................................................................................................................................................... 19
Removing the display hinges..................................................................................................................................... 19
Installing the display hinges...................................................................................................................................... 20
Hard drive............................................................................................................................................................................ 21
Removing the hard drive............................................................................................................................................ 21
Installing the hard drive..............................................................................................................................................22
System-board shield......................................................................................................................................................... 23
Removing the system-board shield.........................................................................................................................23
Installing the system-board shield...........................................................................................................................24
Memory module................................................................................................................................................................. 25
Removing the memory module.................................................................................................................................25
Installing the memory module...................................................................................................................................26
Wireless card...................................................................................................................................................................... 27
Removing the wireless card...................................................................................................................................... 27
Installing the wireless card........................................................................................................................................ 28
Solid-state drive................................................................................................................................................................ 30
Removing the M.2 2230 solid-state drive............................................................................................................. 30
Installing the M.2 2230 solid-state drive............................................................................................................... 30
Removing the M.2 2280 solid-state drive............................................................................................................. 32
Installing the M.2 2280 solid-state drive............................................................................................................... 33
Retractable-camera assembly........................................................................................................................................34
Removing the retractable-camera assembly........................................................................................................ 34
Installing the retractable-camera assembly.......................................................................................................... 35
Contents
Contents 3

Fan........................................................................................................................................................................................ 36
Removing the fan........................................................................................................................................................ 36
Installing the fan...........................................................................................................................................................37
Speakers.............................................................................................................................................................................. 38
Removing the speakers..............................................................................................................................................38
Installing the speakers................................................................................................................................................ 39
Coin-cell battery................................................................................................................................................................40
Removing the coin-cell battery................................................................................................................................40
Installing the coin-cell battery...................................................................................................................................41
Heat sink..............................................................................................................................................................................42
Removing the heat sink..............................................................................................................................................42
Installing the heat sink................................................................................................................................................43
Media-card reader.............................................................................................................................................................44
Removing the media-card reader............................................................................................................................ 44
Installing the media-card reader.............................................................................................................................. 45
Power-button board......................................................................................................................................................... 46
Removing the power-button board.........................................................................................................................46
Installing the power-button board........................................................................................................................... 47
System board..................................................................................................................................................................... 49
Removing the system board..................................................................................................................................... 49
Installing the system board....................................................................................................................................... 52
Microphones.......................................................................................................................................................................56
Removing the microphones...................................................................................................................................... 56
Installing the microphones.........................................................................................................................................57
Antennas............................................................................................................................................................................. 59
Removing the antennas............................................................................................................................................. 59
Installing the antennas............................................................................................................................................... 60
Display panel........................................................................................................................................................................61
Removing the display panel....................................................................................................................................... 61
Installing the display panel.........................................................................................................................................63
Base panel...........................................................................................................................................................................65
Removing the base panel.......................................................................................................................................... 65
Installing the base panel.............................................................................................................................................67
Chapter 3: Drivers and downloads............................................................................................... 69
Chapter 4: System setup............................................................................................................. 70
Entering BIOS setup program........................................................................................................................................ 70
Navigation keys..................................................................................................................................................................70
Boot Sequence...................................................................................................................................................................70
One time boot menu..........................................................................................................................................................71
System setup options........................................................................................................................................................71
System and setup password...........................................................................................................................................80
Assigning a system setup password....................................................................................................................... 80
Deleting or changing an existing system setup password.................................................................................80
Clearing CMOS settings............................................................................................................................................. 81
Clearing BIOS (System Setup) and System passwords..................................................................................... 81
Updating the BIOS.............................................................................................................................................................81
Updating the BIOS in Windows.................................................................................................................................81
4Contents

Updating the BIOS using the USB drive in Windows..........................................................................................82
Updating the BIOS from the F12 One-Time boot menu.....................................................................................82
Chapter 5: Troubleshooting.........................................................................................................83
Locate the Service Tag or Express Service Code of your Dell computer ..............................................83
Diagnostics..........................................................................................................................................................................83
SupportAssist diagnostics............................................................................................................................................... 84
Built-in self-test (BIST)................................................................................................................................................... 84
LCD Built-in Self Test (BIST)................................................................................................................................... 84
Recovering the operating system................................................................................................................................. 85
WiFi power cycle............................................................................................................................................................... 85
Drain residual flea power (perform hard reset)......................................................................................................... 85
Chapter 6: Getting help and contacting Dell................................................................................ 87
Contents 5

Working inside your computer
Before working inside your computer
About this task
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Steps
1. Save and close all open files and exit all open applications.
2. Shut down your computer. Click Start > Power > Shut down.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down
instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the
cable from the network device.
5. Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless
otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped
with your computer.
WARNING: Before working inside your computer, read the safety information that is shipped with your
computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect your computer from all power sources before opening the computer cover or panels.
After you finish working inside the computer, replace all covers, panels, and screws before connecting your
computer to an electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat, dry, and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching the
pins and the contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the
safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal
surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal
surface to dissipate static electricity which could harm internal components.
CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables
have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable.
1
6 Working inside your computer

When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting
cables, ensure that the ports and the connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
CAUTION: Exercise caution when handling Lithium-ion batteries in laptops. Swollen batteries should not be used
and should be replaced and disposed properly.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
Electrostatic discharge—ESD protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards,
processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such
as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased
density, ESD protection is an increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than
in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
●Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes
an immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has
received a static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or
nonfunctional memory.
●Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of
intermittent failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM
receives a static shock, but the tracing is merely weakened and does not immediately produce outward symptoms related to
the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory
integrity, intermittent memory errors, etc.
The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded")
failure.
Perform the following steps to prevent ESD damage:
●Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not
provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts
with increased sensitivity to ESD damage.
●Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
●When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static
packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you
discharge static electricity from your body.
●Before transporting a static-sensitive component, place it in an anti-static container or packaging.
ESD field service kit
The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components:
anti-static mat, wrist strap, and bonding wire.
Components of an ESD field service kit
The components of an ESD field service kit are:
●Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an
anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal
on the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly
on the mat. ESD-sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.
●Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist
and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that
is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD
mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never
Working inside your computer 7

use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear
and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is
recommended to test the wrist strap and bonding wire at least once per week.
●ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored
kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A
wrist strap tester is the best method for doing this test. If you do not have your own wrist strap tester, check with your
regional office to find out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is
strapped to your wrist and push the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm
sounds if the test fails.
●Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts
that are insulators and often highly charged.
●Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For
example, deploying the kit for a server environment is different than for a desktop or portable environment. Servers are
typically installed in a rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always
look for a large open flat work area that is free of clutter and large enough to deploy the ESD kit with additional space to
accommodate the type of system that is being repaired. The workspace should also be free of insulators that can cause an
ESD event. On the work area, insulators such as Styrofoam and other plastics should always be moved at least 12 inches or
30 centimeters away from sensitive parts before physically handling any hardware components
●ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded
bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the
new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be
used in the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an
ESD-protected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is
shielded. Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.
●Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts
to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
ESD protection summary
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static
mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all
insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place
these parts in anti-static bags for safe transport.
Lifting equipment
Adhere to the following guidelines when lifting heavy weight equipment:
CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting
device.
1. Get a firm balanced footing. Keep your feet apart for a stable base, and point your toes out.
2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load.
3. Lift with your legs, not your back.
4. Keep the load close. The closer it is to your spine, the less force it exerts on your back.
5. Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid
twisting your body and back.
6. Follow the same techniques in reverse to set the load down.
8Working inside your computer

After working inside your computer
About this task
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
Steps
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
Working inside your computer 9

Removing and installing components
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Recommended tools
The procedures in this document may require the following tools:
●Phillips screwdriver #0
●Phillips screwdriver #1
●Phillips screwdriver #2
●Plastic scribe
Screw list
NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and
then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is
restored when the component is replaced.
NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surfaces when
replacing a component.
NOTE: Screw color may vary with the configuration ordered.
Table 1. Screw list
Component Screw type Quantity Screw image
I/O cover M3x5 5
Display hinges M3x5 10
Hard-drive assembly M3x5 1
Hard-drive bracket M3x3.5 4
System-board shield M3x5 4
Wireless-card bracket M2x3.5 1
M.2 2230/M.2 2280 solid-state
drive
M2x3.5 1
Solid-state drive screw mount M3x4 1
2
10 Removing and installing components

Table 1. Screw list (continued)
Component Screw type Quantity Screw image
Retractable-camera assembly M3x5 2
Fan M2x3.5 3
Media-card reader M3x3.5 1
Power-button board M3x5 1
System board M3x5 6
Microphones M2x3.5 4
Display panel M3x5 10
Display panel M3x3 5
Base panel M3x5 13
Major components of Inspiron 24 5410 All-in-One
The following image shows the major components of Inspiron 24 5410 All-in-One.
Removing and installing components 11

1. Back cover
2. I/O cover
3. Right-side stand
4. Left-side stand
5. Antennas
6. Heat sink
7. Microphone module
8. Fan
9. Speakers
10. Middle panel
11. Display panel
12. Power-button board with cable
13. Display hinges
14. Media-card reader
15. Base panel
16. Hard-drive bracket
17. Hard drive
18. Wireless-card bracket
19. Wireless card
20. System board
21. M.2 2280 solid-state drive, if installed
22. M.2 2230 solid-state drive, if installed
23. System board shield
24. Retractable-camera assembly
12 Removing and installing components

NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These
parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for
purchase options.
Stand
Removing the stand
Prerequisites
Follow the procedure in Before working inside your computer.
CAUTION: When servicing the computer, place it on an elevated, clean, and flat surface. Place the display flat
on the surface with the stand hanging over the edge. It is recommended to remove the stand to avoid accidental
damage to the computer display when servicing.
NOTE: The following procedure is applicable for both Y stand and Isosceles stand.
NOTE: For replacement of stand or display hinges, the replacement kit is shipped with both stand and display hinges, and
you must replace both of these components together. Refer to the procedure for removing the display hinges and installing
the display hinges.
About this task
The following image indicates the location of the stand and provides a visual representation of the removal procedure.
Removing and installing components 13

Steps
1. Locate the tab on the stand, and push a scribe into the tab to release the stand from the display-assembly base.
2. Lift the stand off the display-assembly base.
Installing the stand
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
NOTE: The following procedure is applicable for both Y stand and Isosceles stand.
NOTE: For replacement of stand or display hinges, the replacement kit is shipped with both stand and display hinges, and
you must replace both of these components together. Refer to the procedure for removing the display hinges and installing
the display hinges.
About this task
The following image indicates the location of the stand and provides a visual representation of the installation procedure.
14 Removing and installing components

Insert the stands into the slots on the back cover until they snap into place on the display-assembly base.
Next steps
Follow the procedure in After working inside your computer.
Back cover
Removing the back cover
Prerequisites
1. Follow the procedure in Before working inside your computer.
CAUTION: When servicing the computer, place it on an elevated, clean and flat surface. Place the display
flat on the surface with the stand hanging over the edge. It is recommended to remove the stand to avoid
accidental damage to the computer display when servicing.
About this task
The following image indicates the location of the back cover and provides a visual representation of the removal procedure.
Removing and installing components 15

Steps
1. Place your palm in the middle of the back cover, and then pry the back cover from the display-assembly base starting from
the top corners.
2. Remove the back cover from the display-assembly base.
Installing the back cover
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the back cover and provides a visual representation of the installation procedure.
16 Removing and installing components

Steps
Align the slots on the back cover with the slots on the computer, and press along the side to snap the back cover into place.
Next steps
1. Follow the procedure in After working inside your computer.
I/O cover
Removing the I/O cover
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the stand.
3. Remove the back cover.
About this task
The following image indicates the location of the I/O cover and provides a visual representation of the removal procedure.
Removing and installing components 17

Steps
1. Remove the five screws (M3x5) that secure the I/O cover to the display-assembly base.
2. Lift the I/O cover off the display-assembly base.
Installing the I/O cover
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the I/O cover and provides a visual representation of the installation procedure.
18 Removing and installing components

Steps
1. Align the screw holes on the I/O cover with the screw holes on the display-assembly base.
2. Replace the five screws (M3x5) that secure the I/O cover to the display-assembly base and snap the I/O cover back into
place.
Next steps
1. Install the back cover.
2. Install the stand.
3. Follow the procedure in After working inside your computer.
Hinges
Removing the display hinges
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the stand.
3. Remove the back cover.
4. Remove the I/O cover.
NOTE: For replacement of stand or display hinges, the replacement kit is shipped with both stand and display hinges, and
you must replace both of these components together. Refer to the procedure for removing the stand and installing the
stand.
About this task
The following image indicates the location of the display hinges and provides a visual representation of the removal procedure.
Removing and installing components 19

Steps
1. Remove the 10 screws (M3x5) that secure the right and left display hinges to the display-assembly base.
2. Lift the display hinges off the display-assembly base.
Installing the display hinges
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
NOTE: For replacement of stand or display hinges, the replacement kit is shipped with both stand and display hinges, and
you must replace both of these components together. Please refer to the procedure for removing the stand and installing
the stand.
About this task
The following image indicates the location of the display hinges and provides a visual representation of the installation
procedure.
20 Removing and installing components