Digital Equipment DEC 3000 Operating and installation instructions

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DEC 3000
Model 500/500S AXP
Service Information
EK–FLAMI–SV. C01
March 1993
This guide is a support and reference document for Digital
service personnel who perform maintenance work on the
DEC 3000 Model 500/500S AXP workstation.
The guide is also intended for customers who have a
self-maintenance agreement with Digital.
This is a revised document.
Digital Equipment Corporation

First Edition, November 1992
Second Edition, March 1993
The information in this document is subject to change without notice and should not
be construed as a commitment by Digital Equipment Corporation. Digital Equipment
Corporation assumes no responsibility for any errors that may appear in this document.
Possession, use, duplication, or dissemination of the software described in this
documentation is authorized only pursuant to a valid written license from Digital or
the third-party owner of the software copyright.
No responsibility is assumed for the use or reliability of software on equipment that is
not supplied by Digital Equipment Corporation.
Copyright © Digital Equipment Corporation 1992, 1993
All Rights Reserved.
Printed in U.S.A.
The following are trademarks of Digital Equipment Corporation: Alpha AXP, AXP, DEC,
DECchip, DIGITAL, OpenVMS, RRD42, ThinWire, TURBOchannel, ULTRIX, VAX, and
the DIGITAL logo.
OSF is a registered trademark of the Open Software Foundation, Inc.
MS–DOS is a registered trademark of the Microsoft Corporation.
UNIX is a registered trademark of UNIX System Laboratories, Inc.
SCO is a trademark of Santa Cruz Operations, Inc.
MIPS is a trademark of MIPS Computer Systems.

Contents
Preface
1 System Overview
System Overview ................................................. 1–1
Front View ...................................................... 1–6
Rear View ...................................................... 1–8
System Block Diagram . . . ......................................... 1–10
2 Configuration
Chapter Overview ................................................ 2–1
System Module Jumper Locations . . ................................. 2–3
I/O Module Jumper Locations ....................................... 2–5
Console Security ................................................. 2–6
Storage Devices ................................................. 2–9
Memory Configuration ............................................. 2–32
3 Using the Console
Chapter Overview ................................................ 3–1
BOOT .......................................................... 3–3
BOOT Command Parameter and Qualifiers . . ......................... 3–4
CONTINUE . . . .................................................. 3–8
DEPOSIT ....................................................... 3–9
EXAMINE ....................................................... 3–11
HELP .......................................................... 3–14
INITIALIZE ...................................................... 3–15
LOGIN ......................................................... 3–16
REPEAT ........................................................ 3–17
SET ........................................................... 3–18
SET Command Parameters and Qualifiers . . . ......................... 3–19
SHOW ......................................................... 3–39
SHOW Command Parameters ...................................... 3–40
START ......................................................... 3–62
TEST .......................................................... 3–63
Alternate Consoles ............................................... 3–64
4 Diagnostic Testing
Chapter Overview ................................................ 4–1
Contents–iii

FRU Code Table . . . .............................................. 4–2
Diagnostic Listing . . .............................................. 4–4
Running Diagnostic Tests .......................................... 4–5
Entering and Exiting Console and Service Mode . . ..................... 4–9
ASIC Diagnostic . . . .............................................. 4–11
NVR Diagnostic .................................................. 4–13
Memory Diagnostic . .............................................. 4–16
CXT Diagnostic .................................................. 4–22
SCSI Diagnostic . . . .............................................. 4–24
NI Diagnostic .................................................... 4–27
SCC Diagnostic .................................................. 4–30
ISDN Diagnostic . . . .............................................. 4–33
Testing TURBOchannel Options ..................................... 4–36
5 SCSI Utilities
Chapter Overview . . .............................................. 5–1
SCSI Utility List .................................................. 5–2
Show Device Utility . .............................................. 5–3
Hard Disk Eraser Utility ............................................ 5–4
Diskette Formatter Utility ........................................... 5–5
Disk Verifier Utility . . .............................................. 5–6
6 Troubleshooting
Chapter Overview . . .............................................. 6–1
System Device FRU Codes . . . ..................................... 6–2
Power-Up LED Error Codes . . . ..................................... 6–3
84 Fail Message . . . .............................................. 6–18
Troubleshooting Tables ............................................ 6–19
7 Removing and Replacing FRUs
Chapter Overview . . .............................................. 7–1
FRU Locations ................................................... 7–3
Top Cover ...................................................... 7–6
Front Bezel ..................................................... 7–8
Side Panels ..................................................... 7–10
Rear Bezel ...................................................... 7–12
Audio Module Assembly ........................................... 7–14
Lights and Switch Module .......................................... 7–16
Power Supply ................................................... 7–18
RZ
xx Disk Drives . . . .............................................. 7–22
Contents–iv

I/O Module ...................................................... 7–26
Fans . .......................................................... 7–31
Memory Motherboard ............................................. 7–34
Memory Module .................................................. 7–37
System Module .................................................. 7–40
System Cable and Power Routing . . ................................. 7–47
Appendix A Upgrading Firmware
Overview ....................................................... A–1
Upgrading Firmware, Using a CD–ROM .............................. A–2
Creating a Bootable Disk Over the Network . . ......................... A–6
Appendix B Monitor Alignment Diagnostics
Monitor Alignment Diagnostics ...................................... B–1
Appendix C LED Codes and Status/Error Messages
Overview ....................................................... C–1
LED Codes . . . .................................................. C–2
Console Error Messages . . ......................................... C–11
Console Halt Messages . . ......................................... C–13
CXT Diagnostic Error Codes ....................................... C–14
ASIC Diagnostic Error Codes ....................................... C–17
NVR Diagnostic Error Codes ....................................... C–18
ISDN Diagnostic Error Codes ....................................... C–19
SCC Diagnostic Error Codes ....................................... C–21
SCSI Diagnostic Error Codes ....................................... C–23
NI Diagnostic Error Codes ......................................... C–25
MEMORY Diagnostic Error Codes . . ................................. C–29
ASIC Diagnostic Status/Error Messages .............................. C–30
NVR Diagnostic Status/Error Messages .............................. C–31
ISDN Diagnostic Status/Error Messages .............................. C–32
SCC Diagnostic Status/Error Messages .............................. C–34
SCSI Diagnostic Status/Error Messages .............................. C–38
NI Diagnostic Status/Error Messages ................................. C–44
MEMORY Diagnostic Status/Error Messages . ......................... C–47
MIPS Emulator Status Messages . . . ................................. C–49
Appendix D Recommended Spares List
Recommend Spares List . . ......................................... D–1
Appendix E Rackmount Installation for the IEC RS–310 Cabinet
Contents–v

Installation Procedure (IEC RS–310 Cabinet) .......................... E–1
Appendix F Rackmount Installation for the H9A00–AJ Cabinet
Installation Procedure (H9A00-AJ Cabinet) ............................ F–1
Index
Figures
1–1 Front View ...................................................... 1–6
1–2 Rear View ...................................................... 1–8
1–3 System Block Diagram ............................................. 1–10
2–1 System Module Jumper Locations.................................... 2–3
2–2 I/O Module Jumper Locations . . ..................................... 2–5
2–3 RZ24L Disk Drive Jumper Settings ................................... 2–12
2–4 RZ25 Disk Drive Jumper Settings .................................... 2–16
2–5 RZ26 Disk Drive Jumper Settings .................................... 2–18
2–6 RRD42 SCSI ID Jumper Settings .................................... 2–21
2–7 RX26 SCSI ID Switch Settings . ..................................... 2–23
2–8 TZK10 SCSI ID Jumper Settings ..................................... 2–26
2–9 TLZ06 SCSI ID Switch Settings. ..................................... 2–28
2–10 Internal Cable Routing ............................................. 2–29
2–11 Factory-Default SCSI ID Settings for Drives ............................ 2–30
2–12 Power Cabling ................................................... 2–31
2–13 Memory Bank Layout .............................................. 2–33
4–1 Memory Bank Layout .............................................. 4–21
7–1 FRU Locations (Right Side) ......................................... 7–4
7–2 FRU Locations (Left Side) .......................................... 7–5
7–3 Removing the Top Cover ........................................... 7–7
7–4 Removing the Front Bezel .......................................... 7–9
7–5 Removing the Side Panel........................................... 7–11
7–6 Removing the Rear Bezel .......................................... 7–13
7–7 Removing the Audio Module Assembly. . . ............................. 7–15
7–8 Removing the LSM Module ......................................... 7–17
7–9 Power Supply Cabling ............................................. 7–19
7–10 Removing the Power Supply . . . ..................................... 7–20
7–11 Removing an RZ
xx Drive ........................................... 7–23
7–12 Default SCSI ID Settings ........................................... 7–24
7–13 I/O Module Cable Connections . ..................................... 7–27
7–14 Removing the I/O Module (Side View) . . . ............................. 7–28
7–15 I/O Module Jumper Locations . . ..................................... 7–30
Contents–vi

7–16 Removing a Fan .................................................. 7–32
7–17 Removing a Memory Motherboard . . ................................. 7–35
7–18 Memory Module Removal and Replacement . . ......................... 7–38
7–19 System Module Power Connections . ................................. 7–41
7–20 TURBOchannel Connections ........................................ 7–42
7–21 Removing the System Module ....................................... 7–43
7–22 System Module Jumpers Locations . . ................................. 7–45
7–23 Internal Cabling. .................................................. 7–47
7–24 Power Cabling . .................................................. 7–48
E–1 Determining the Installation Area..................................... E–3
E–2 Installing the Top Air Deflector ....................................... E–5
E–3 Installing the Bottom Air Deflector Assembly . . ......................... E–7
E–4 Assembling the Right Side Chassis Slide Subassembly . . ................ E–11
E–5 Installing the Right Side Chassis Slide Assembly........................ E–13
E–6 Assembling the Left Side Chassis Slide Subassembly . . . ................ E–15
E–7 Installing the Left Side Chassis Slide Assembly ......................... E–17
E–8 Installing the Chassis Slide Support Brackets. . ......................... E–19
E–9 Securing the PE50A–B9/D9 Unit to the Chassis Slide Assembly . . . ........ E–21
E–10 Installing the Faceplate Mounting Brackets............................. E–23
E–11 Installing the Faceplate . . . ......................................... E–25
E–12 Installing the Rear Support Bracket . . ................................. E–27
E–13 Rear View of the System . . ......................................... E–29
E–14 Front View of the System . . ......................................... E–31
F–1 Determining the Installation Area..................................... F–3
F–2 Installing the Top Air Deflector ....................................... F–5
F–3 Installing the Bottom Air Deflector Assembly . . ......................... F–7
F–4 Assembling the Right Side Chassis Subassembly ....................... F–11
F–5 Installing the Right Side Chassis Slide Assembly........................ F–13
F–6 Assembling of the Left Side Slide Subassembly ........................ F–15
F–7 Installing the Left Side Chassis Slide Assembly ......................... F–17
F–8 Installing the Chassis Slide Support Brackets. . ......................... F–19
F–9 Securing the PE50A–B9/D9 Unit to the Chassis Slide Assembly . . . ........ F–21
F–10 Installing the Faceplate Mounting Brackets............................. F–23
F–11 Installing the Faceplate . . . ......................................... F–25
F–12 Installing the Rear Support Bracket . . ................................. F–27
F–13 Rear View of the System . . ......................................... F–29
F–14 Front View of the System . . ......................................... F–31
Contents–vii

Tables
1–1 DEC 3000 Model 500/500S AXP System (Front) . . . ..................... 1–7
1–2 DEC 3000 Model 500/500S AXP System (Rear) . . . ..................... 1–9
2–1 System Module Jumpers ........................................... 2–4
2–2 I/O Module Jumpers . .............................................. 2–5
2–3 Recommended SCSI Jumper Settings . . . ............................. 2–10
2–4 RZ24L Disk Drive Jumper Settings ................................... 2–11
2–5 RZ25 Disk Drive Jumper Settings (J5) . . . ............................. 2–13
2–6 RZ25 J6 Jumper Description . . . ..................................... 2–14
2–7 RZ25 J7 Jumper Description . . . ..................................... 2–15
2–8 RZ26 Disk Drive Jumper Settings .................................... 2–17
2–9 RRD42 Disc Drive Jumper Settings .................................. 2–20
2–10 RX26 Switch Settings .............................................. 2–22
2–11 TZK10 SCSI ID Settings ........................................... 2–24
2–12 TZK10 Pin Description ............................................. 2–25
2–13 TLZ06 SCSI ID Switch Settings. ..................................... 2–27
2–14 TLZ06 Switch Locations ............................................ 2–27
3–1 OpenVMS and OSF Device Naming Conventions . . ..................... 3–4
4–1 System Device FRU Codes ......................................... 4–2
4–2 TURBOchannel FRU Codes . . . ..................................... 4–3
4–3 SCSI FRU Codes . . . .............................................. 4–3
4–4 Diagnostics Environments .......................................... 4–5
4–5 ASIC Diagnostic SubTests .......................................... 4–11
4–6 ASIC Error Identification ........................................... 4–12
4–7 NVR Diagnostic Subtests ........................................... 4–14
4–8 NVR Error Identification ............................................ 4–15
4–9 Memory Diagnostic Subtests . . . ..................................... 4–17
4–10 Memory Test Options .............................................. 4–17
4–11 Memory Error Identification ......................................... 4–19
4–12 CXT Error Identification ............................................ 4–23
4–13 SCSI Diagnostic Subtests .......................................... 4–25
4–14 SCSI Error Identification ........................................... 4–26
4–15 NI Diagnostic Subtests ............................................. 4–28
4–16 NI Error Identification .............................................. 4–29
4–17 SCC Diagnostic Subtests ........................................... 4–31
4–18 SCC Error Identification ........................................... 4–32
4–19 ISDN Diagnostic Subtests .......................................... 4–34
4–20 ISDN Error Identification ........................................... 4–35
Contents–viii

5–1 SCSI Utility Options ............................................... 5–2
5–2 Erase Utility Prompts .............................................. 5–4
5–3 Diskette Utility Prompts . . . ......................................... 5–5
5–4 Verify Utility Prompts .............................................. 5–6
6–1 System Device FRU Codes ......................................... 6–2
6–2 Serial ROM LED Error Codes ....................................... 6–4
6–3 Serial ROM Code Action Table ...................................... 6–5
6–4 ASIC LED Codes ................................................. 6–6
6–5 ASIC Action Table................................................. 6–6
6–6 CXT LED Codes.................................................. 6–8
6–7 CXT LED Action Table ............................................. 6–8
6–8 NVR LED Codes.................................................. 6–9
6–9 NVR LED Action Table ............................................. 6–10
6–10 SCC LED Codes.................................................. 6–10
6–11 SCC LED Action Table ............................................. 6–11
6–12 NI LED Codes. . .................................................. 6–12
6–13 NI LED Action Table ............................................... 6–13
6–14 ISDN LED Codes ................................................. 6–14
6–15 ISDN Action Table ................................................ 6–14
6–16 SCSI LED Codes ................................................. 6–15
6–17 SCSI Action Table................................................. 6–15
6–18 Console LED Codes ............................................... 6–16
6–19 Console Action Table .............................................. 6–17
6–20 System Problems ................................................. 6–19
6–21 Monitor Problems ................................................. 6–22
6–22 Mouse Problems.................................................. 6–23
6–23 Keyboard Problems ............................................... 6–24
6–24 Drive Problems . .................................................. 6–25
6–25 Network Problems ................................................ 6–26
6–26 Firmware Upgrade Problems ........................................ 6–27
7–1 FRUTable....................................................... 7–3
7–2 I/O Module Jumper Locations ....................................... 7–30
7–3 System Module Jumper Locations. . . ................................. 7–46
A–1 Update Utility Menu ............................................... A–4
B–1 CXT Alignment Diagnostics ......................................... B–1
D–1 Spares List ...................................................... D–1
E–1 DEC 3000 Model 500/500S AXP System (Rear) ........................ E–30
E–2 DEC 3000 Model 500/500S AXP System (Front) ........................ E–32
F–1 DEC 3000 Model 500/500S AXP System (Rear) ........................ F–30
Contents–ix

F–2 DEC 3000 Model 500/500S AXP System (Front) . . . ..................... F–32
Contents–x