Welcome to the Digium D50 IP Phone
DIALING CALLS
Pick up the handset, or press a line key and dial a number. Or, dial a
number and press the Dial softkey.
You can also use Contacts or Call Log to find the number you want, then
press the Dial softkey. If you use Contacts, you can dial a coworker’s
Voicemail.
RECEIVING CALLS
Pick up the handset, or press a softkey: Answer, Ignore, Transfer, or
Send VM. Ignore makes the call stop ringing but uses your Call Rules.
Transfer lets you transfer the call. Send VM sends the call to your
voicemail regardless of your Call Rules.
REDIAL
Press the Redial button to redial the last call you made. (If you have
multiple lines, Redial automatically uses the correct line.)
HOLD
During a call, press Hold. The line key flashes red. Press either the flashing
line key or the Resume softkey to resume the call.
TRANSFER
• ASSISTED–During a call, press the Transfer button. Enter a
number or press the Contacts softkey to find a number. Press the
Dial softkey. When someone answers, inform them of the call
to be transferred. Press the Transfer softkey, and the transfer is
completed.
• UNASSISTED (blind) –During a call, press the Transfer button.
Enter a number or press the Contacts softkey to find a number.
Press the Transfer softkey, and the transfer is completed.
• TRANSFER TO VOICEMAIL–If you used Contacts for a transfer,
you can press the Transfer VM softkey instead of Transfer. That
transfers the call to that contact’s voicemail.
CONFERENCE (3-WAY CALLS)
During a call, press either the Conf button or Conference softkey. Dial
the third participant’s number, or use Contacts. Press the Conference
softkey to connect all participants. To split a conference into separate
calls with each participant, press the Split softkey and select the
participant to drop from the call.
PARK
During a call, press the Park softkey. Then you or a coworker can answer
the call from any Switchvox phone by either dialing that Parking extension
or by pressing the Parked Calls softkey and answering the call. From the
idle screen: press the More... softkey, then Parked Calls.
RECORD
During a call, press the Record softkey to begin recording. Press Stop
Record when you are done. Recordings are in your voicemail mailbox.
CONTACTS
Contacts are used for rapid dialing, and for finding detailed information
about someone. You can use Contacts from within Transfer, Conference,
and Forward voicemail. To see the Detail page for a contact, press the
Show softkey in a list of contacts. Details include the person’s Status.
Your contacts can also define your unused Line Keys and Rapid Dial Keys.
Use the Web User Suite (Features > Phonebooks > Phonbook Options) to
define those Keys. The first 40 people on your Rapid Dial automatically
display Status information.
VOICEMAIL (MSGS)
Press the Msgs button to display your Voicemail INBOX. Any message
with an asterisk (*) has not been played. To listen to a message, select it
and press the Play softkey.
STATUS
Press the Status softkey to change your status. Do Not Disturb sends
incoming calls to your voicemail (and declines queue calls). Your
coworkers see your Status on their phone or Switchboard. You can use
Call Rules to manage incoming calls based on different Status Options.
INFO
Press the Info button followed by a rapid dial key or a line key to display
a detail page for that key.
MENU
The Menu application lists options that are mostly for the Switchvox
administrator. Most likely, you will not need to use the Menu.
MAIN DISPLAY
SOF TKEYS
HEADSET
SPEAKER
MUTE
NUMERIC KEYPAD
FEATURE BUTTONS
DIRECTIONAL KEYS
LINE KEYS
RAPID DIAL KEYS
Use the Web User Suite
to define unused Line
Keys and Rapid Dial
Keys, and print a
paper strip
Features > Phonebooks >
Phonebook Options
MESSAGE WAITING
INDICATOR
VOLUME CONTROL
RAPID
DIAL
D I SP L AY
ADDITIONAL FEATURES
INTERCOM
On a contact’s detail page, you may see the Intercom softkey if the
contact is not on the phone. Press it to talk through that contact’s
phone speaker.
MONITOR, WHISPER, BARGE
On a contact’s detail page, you may see the Monitor softkey
(use More... to scroll through softkeys). Press it to monitor that
person’s active call. You can only monitor if the contact is on the
phone. To whisper into the call, press 5 (only the contact can hear
you). To barge into the call, press 6 (both parties can hear you).
CONFERENCING
To conference with more than 3 people, dial the conference
extension indicated here, press your conference room number,
then press #. Your coworkers and external callers can join your
conference the same way that you do.
Conference Extension:_________ My Conference Room # _______
QUEUES
Use this app to log into and out of call queues, and see queue details.
See your Switchvox Web User Suite to manage these and other
Switchvox features (Call Rules, Ringtones, Status Options, and more).
Your features may vary, based on permissions assigned by the Switchvox administrator
