Dimplex 500002573 User manual

50" Model: 500002573
60"Model: 500002574
74"Model: 500002608
100"Model: 500002563
7401200100R00
IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to service this
replace. For your safety, always comply with all warnings and safety instructions contained in this manual to
prevent personal injury or property damage.
Service Manual
UL Part Number
6914080100
6914090100
6914100100
6914110100

Table of Contents
Operation ...................................................................3
Remote Operation ...........................................................3
Maintenence .................................................................5
Cleaning ...................................................................5
Remote Control Battery Replacement ............................................5
Exploaded Parts Diagram ......................................................6
500002573 (50" Model)........................................................6
500002574 (60" Model)........................................................7
500002608 (74" Model)........................................................8
500002563 (100" Model).......................................................9
Wiring Diagrams .............................................................10
500002573 (50" Model).......................................................10
500002574 (60" Model).......................................................10
500002608 (74" Model).......................................................11
500002563 (100" Model)......................................................11
Replacement Part Procedures .................................................12
Preperation for Service .......................................................12
Control Board Replacement ...................................................13
Adapter Board Replacement ..................................................13
Power Supply Replacement ...................................................13
Capacitive Controls and Display Replacement ....................................13
Media LED Light Strips Replacement............................................14
Flame LED Strips Replacement ................................................14
Flicker Assembly Replacement ................................................14
Flicker Motor Replacement ...................................................15
Temperature Sensor (NTC) Replacement .........................................15
Heater Assembly Replacement ................................................15
Troubleshooting ...........................................................16
App ......................................................................17

3
Operation
Standby Press to turn on the unit or to put it in standby mode.
When the unit is turned back on, it will retain the previously used settings.
Flame Effect Press to turn the ame effect, media, and media accent lights on or off.
Heat
Press to turn the heat on or off. The replace will beep once and the icon will
remain on the display when activated.
The replace can be operated in heat only mode by turning off the ame and color
effects.
Heat Disable
Press and hold and at the same time for 3 seconds to disable or enable the heat
function. This action must be performed on the hidden touch controls.
When the heat is disabled and either the , , or is pressed, --- will appear on the
display.
Temperature
Increase Press to increase the temperature setting.
Temperature
Decrease Press to decrease the temperature setting.
The temperature can be set from 7°C to 30°C (45°F to 86°F).
When the temperature setting is adjusted, the set temperature will ash for 2 seconds,
then the ambient room temperature will be displayed briey.
Temperature
Display
(°C ↔ °F)
Press and hold and at the same time for 3 seconds. This action must be
performed on the hidden touch controls.
Flame Speed Press repeatedly to cycle through the 5 different ame speeds.
Heat Mode
Press repeatedly to cycle through the 4 different heater modes:
Normal: The element will automatically adjust itself to achieve and maintain the set
temperature.
Heat Boost: The element will work at maximum power for 20 minutes, then revert to
normal heater mode.
Eco: The element will work at reduced power to save energy.
Fan: The element will turn off and only the fan will run.
Moods
Press repeatedly to cycle through the 8 different Moods, which are different
combinations of overhead and media bed lighting.
1 - White
2 - Blue
3 - Violet
4 - Red
5 - Green
6 - Prism — media and media accent lights cycle through colors
7 - Kaleidoscope— media and media accent lights cycle through colors at different
rates
8 - Midnight mode — media and media accent lights are off
Press and hold to turn the media accent lights on or off.
Custom Color
Freeze the media and media accent lights to a custom color.
When in Prism or Kaleidoscope modes (see Moods), press while the desired color is
displayed to freeze the cycle on that color.
Press again to resume the color cycle.

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Operation
Brightness
Press repeatedly to cycle through the brightness and icker modes.
Solid H - High Brightness
Solid L - Low Brightness
Cycle H - High Brightness with ickering media and media accent lights
Cycle L - Low Brightness with ickering media and media accent lights
Flame Theme
Press repeatedly to cycle through the 7 different ame themes:
1 - Base with orange and blue accents
2 - Base with orange accents
3 - Base with blue accents
4 - Blue
5 - Orange
6 - Base
7 - Orange and blue
Ambient Light
Sensor
Press to turn the ambient light sensor on or off.
The ambient light sensor will automatically adjust the brightness of the replace lights
based on the ambient light in the room.
Timer
Press repeatedly until the desired number of hours of the timer is displayed. When
this function is active, the replace will turn off after a set amount of time. The timer
can be set from 30 minutes (display will show .5) to 8 hours in intervals of 30 minutes.
To turn the timer off, press repeatedly until 0 appears on the display.
While the timer is active, press the timer button to see the time remaining.
Factory Reset
Press and hold and at the same time for 3 seconds to reset all the settings to
factory default. This action will also disconnect the unit from the Wi-Fi network if
connected. This action must be performed on the hidden touch controls.
Figure 1
Figure 2
Maintenance

5
Maintenance
WARNING: Disconnect power and allow heater to cool before attempting any maintenance or cleaning to
reduce the risk of re, electric shock or damage
to persons.
!NOTE: The replace should not be operated with an accumulation of dust or dirt on or in the unit, as this
can cause a build up of heat and eventual damage. For this reason the heater must be inspected regularly,
depending upon conditions and at least at yearly intervals.
Fireplace Surface Cleaning
Use only a damp cloth to clean painted surfaces of the replace. Do not use abrasive cleaners.
The replace should not be operated with an accumulation of dust or dirt on or in the unit, as this can cause
a build-up of heat and eventual damage. For this reason the heater must be inspected regularly, depending
upon conditions and at a minimum yearly intervals.
Partially Reflective Glass Cleaning
The partially reective glass is cleaned in the factory during the assembly operation. During shipment,
installation, handling, etc., the partially reective glass may collect dust particles; these can be removed by
dusting lightly with a clean dry cloth.
To remove ngerprints or other marks, the partially reective glass can be cleaned with a damp cloth. The
partially reective glass should be completely dried with a lint free cloth to prevent water spots. To prevent
scratching, do not use abrasive cleaners.
Fireplace Surface Cleaning
Use only a damp cloth to clean painted surfaces of the replace. Do not use abrasive cleaners.
Servicing
Except for the cleaning and maintence described on this page, an authorized service representative should
perform any other servicing.
Remote Control Battery Replacement
1. Remove battery cover of the remote control using a Philips screwdriver.
2. Correctly install one 3 Volt (CR2032 or similar) battery in the battery holder with the + side facing up.
3. Secure the battery cover using the previously removed screw.
Batteries must be recycled or disposed of properly. Check with your Local Authority or Retailer for recycling
advice in your area.

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Exploded Parts Diagram
Replacement Parts List - 500002573 (50" Model)
1. Heater Assembly.................... 500002950
2. Remote Control..................... 500002576
3. Control Board ...................... 500002564
4. Capacitive Controls and Display........ 500002575
5. Power Supply (5 Amp) .......... X-2100250500RP
6. Temperature Sensor (NTC) ............ 500002352
7. Mirrored Glass ..................... 500002568
8. Front Glass ........................ 500002566
9. Flicker Motor..................X-2000550100RP
10. Flicker Assembly ................... 500002610
11. Relay Board ....................... 500002277
12. Flame LED 4-Light Assembly (2)........ 500002606
13. Flame LED 6-Light Assembly .......... 500002615
14. Media Tray ...................X-5902910100RP
15. Media LED 4-Light Assembly (2) .. X-3002350100RP
16. Media LED 6-Light Assembly ..... X-3002350200RP
17. Media LED 8-Light Assembly (2) . X-3002350300RP
18. Installation Hardware Kit.............. 500002609
19. Large Acrylic Media (3) ..........X-1400130500RP
20. Medium Acrylic Media .......... X-1400150300RP
21. 4-piece Trim ..................X-9602160100RP
22. Power Cord (MOD B) ........... X-4100360100RP
23. Tumbled Glass Media ................ 500002842
24. Driftwood Media .................... 500002841
LED Configuration
3
4
2
1
14
15 15
5
16
6
17 17
7
8
9
10
21
11
12 12
13
Flame LED
Media LED
Media LED

7
Exploded Parts Diagram
1. Heater Assembly.................... 500002950
2. Remote Control..................... 500002576
3. Control Board ...................... 500002564
4. Capacitive Controls and Display........ 500002702
5. Power Supply (5 Amp) .......... X-2100250500RP
6. Temperature Sensor (NTC) ............ 500002352
7. Mirrored Glass ..................... 500002569
8. Front Glass ........................ 500002577
9. Flicker Motor.................. X-2000550100RP
10. Flicker Assembly ................... 500002611
11. Relay Board ....................... 500002277
12. 5-Light LED Flame Assembly .......... 500002614
13. 6-Light LED Flame Assembly (2)........ 500002615
14. Media Tray ...................X-5902910400RP
15. 4-Light RGBW Media LED Assembly X-3002350100RP
16. 5-Light RGBW Media LED Assembly (4) ..........
............................. X-3002350400RP
17. 6-Light RGBW Media LED Assembly (2) ..........
............................. X-3002350200RP
18. Installation Hardware Kit.............. 500002609
19. Large Acrylic Media (3) ..........X-1400130500RP
20. Medium Acrylic Media .......... X-1400150300RP
21. 4-piece Trim ..................X-9602160200RP
22. Suction Cup .................. X-9600820100RP
23. Power Cord (MOD B) ........... X-4100360100RP
24. Tumbled Glass Media ................ 500002842
25. Driftwood Media .................... 500002841
Replacement Parts List - 500002574 (60" Model)
2
1
3
14
4
15
5
16
16 16 16
6
17
17
7
8
9
10
21
11
22
12 13 13
LED Configuration
Flame LED
Media LED
Media LED

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Exploded Parts Diagram
Replacement Parts List - 500002608 (74" Model)
1. Heater Assembly.................... 500002950
2. Remote Control..................... 500002576
3. Control Board ...................... 500002564
4. Capacitive Controls and Display........ 500002703
5. Power Supply (5 Amp) .......... X-2100250500RP
6. Temperature Sensor (NTC) ............ 500002886
7. Mirrored Glass ..................... 500002580
8. Front Glass ........................ 500002578
9. Flicker Motor.................. X-2000550100RP
10. Flicker Assembly ................... 500002612
11. Relay Board ....................... 500002277
12. 4-Light LED Flame Assembly .......... 500002606
13. 6-Light LED Flame Assembly (3)........ 500002615
14. Media Tray ...................X-5902910200RP
15. 6-Light RGBW Media LED Assembly X-3002350200RP
16. 8-Light RGBW Media LED Assembly (5) ..........
............................. X-3002350300RP
17. Installation Hardware Kit.............. 500002609
18. Large Acrylic Media (4) ..........X-1400130500RP
19. Medium Acrylic Media (2) ........ X-1400150300RP
20. 4-piece Trim ..................X-9602160300RP
21. Suction Cup .................. X-9600820100RP
22. Power Cord (MOD B) ........... X-4100360100RP
23. Tumbled Glass Media ................ 500002842
24. Driftwood Media .................... 500002841
LED Configuration
Flame LED
Media LED
Media LED
2
1
3
14
4
15
5
16 16
16
16
16
6
7
8
9
20
10
11
22
12 13 13 13

9
LED Configuration
Exploded Parts Diagram
Replacement Parts List - 500002563 (100" Model)
1. Heater Assembly.................... 500002950
2. Remote Control..................... 500002576
3. Control Board ...................... 500002564
4. Adapter Board ................ X-3002400100RP
5. Capacitive Controls and Display........ 500002704
6. Power Supply (5 Amp) .......... X-2100250500RP
7. Power Supply (3 Amp) .......... X-2100250600RP
8. Temperature Sensor (NTC) ............ 500002886
9. Mirrored Glass ..................... 500002581
10. Front Glass ........................ 500002567
11. Flicker Motor..................X-2000550100RP
12. Flicker Assembly ................... 500002613
13. Relay Board ....................... 500002277
14. 6-Light LED Flame Assembly (5)........ 500002615
15. Media Tray ...................X-5902910300RP
16. 6-Light RGBW Media LED Assembly (5) ..........
............................ X-3002350200RP
17. 8-Light RGBW Media LED Assembly (4) ..........
............................. X-3002350300RP
18. Installation Hardware Kit.............. 500002609
19. Large Acrylic Media (5) ..........X-1400130500RP
20. Medium Acrylic Media (2) ........ X-1400150300RP
21. 4-piece Trim ..................X-9602160400RP
22. Suction Cup .................. X-9600820100RP
23. Power Cord (MOD B) ........... X-4100360100RP
24. Tumbled Glass Media ................ 500002842
25. Driftwood Media .................... 500002841
Flame LED
Media LED
Media LED
2
1
3
14 14 14 14
14
4
5
16 16 16 16 16
6
17 17 17 17
7
8
9
10
21
11
22
12
13

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500002574 (60" Model)
500002573 (50" Model)
Wiring Diagrams
Media Bed LEDs
Cut-outs
Relay Board
Hidden Touch Controls
Main Control Board
Flicker Motor
Heating Element
Fan Fan
Media Bed LEDs
Flame LEDs
Media Bed LEDs
Cut-outs
Relay Board
Hidden Touch Controls
Main Control Board
Flicker Motor
Heating Element
5 Amp Power
Supply
5 Amp Power
Supply
Fan Fan
Media Bed LEDs
Flame LEDs