Dimplex BLF34 User manual

Owner’s Manual
Model
BLF34
7212800100R00
IMPORTANT SAFETY INFORMATION: Always read this manual rst
before attempting to install or use this replace. For your safety, always
comply with all warnings and safety instructions contained in this manual
to prevent personal injury or property damage.
To view the full line of Dimplex products, please visit
www.dimplex.com

2 www.dimplex.com
Table of Contents
Always use a qualied technician or
service agency to repair this replace.
!NOTE: Procedures and tech-
niques that are considered important
enough to emphasize.
CAUTION: Procedures and tech-
niques which, if not carefully followed,
will result in damage to the equip-
ment.
WARNING: Procedures and
techniques which, if not carefully
followed, will expose the user to
the risk of re, serious injury, or
death.
Welcome & Congratulations ...................... 3
Important Instructions ........................... 4
Quick Reference Guide .......................... 7
Fireplace Installation ............................ 8
Site Selection ................................. 8
Wiring ....................................... 9
Surface Mount Installation ........................11
Partial Recessed Installation - 2x4 Framing ......... 12
Flush Mounted Installation - 2x8 Framing ........... 14
Front Glass Installation ......................... 15
Operation .................................... 16
Maintenance ................................. 19
Accessories .................................. 19
Warranty .................................... 20
Replacement Parts ............................ 22

3
Welcome & Congratulations
Thank you and congratulations for choosing to purchase an electric
replace from Dimplex, the world leader in electric replaces.
Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings carefully before
starting installation. Failure to follow these instructions may result in
a possible electric shock, re hazard and will void the warranty.
Please record your model and serial numbers below for future
reference: model and serial numbers can be found on the Model and
Serial Number Label of your replace.
NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at: www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-DIMPLEX (1-888-346-7539)
Monday to Friday 8:00 a.m. to 4:30 p.m. EST
Please have your model number and product serial
number ready. (See above)
Serial Number Label Rating Label

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When using electrical appliances,
basic precautions should always
be followed to reduce the risk of
fire, electric shock, and injury to
persons, including the following:
① Read all instructions before
using this electric replace.
② This replace is hot when in
use. To avoid burns, do not let
bare skin touch hot surfaces.
The trim around the heater outlet
becomes hot during heater opera-
tion.
DANGER: High temperatures
may be generated under certain
abnormal conditions. Do not par-
tially or fully cover or obstruct the
front of this heater.
③Extreme caution is neces-
sary when any heater is used by
or near children or invalids and
whenever the unit is left operating
and unattended.
④Young children should be
supervised to ensure that they do
not play with the appliance.
⑤ The appliance is not intended
for use by young children or
inrmed persons without supervi-
sion.
IMPORTANT INSTRUCTIONS
⑥Do not operate the unit after
it malfunctions. Disconnect power
at the service panel and have
the unit inspected by a reputable
electrician before reusing.
⑦ If the supply cord is dam-
aged, it must be replaced by the
manufacturer, or its service agent,
or a qualied person in order to
avoid a hazard. Contact Dimplex
Technical Service for obtaining a
replacement cord at
1-888-346-7539.
⑧ Do not use outdoors.
⑨Never locate replace where
it may fall into a bathtub or other
water container.
⑩To disconnect the replace,
turn the controls off, and turn off
power to heater circuit at main
disconnect panel.
⑪ Do not run the cord under
carpeting. Do not cover cord with
throw rugs, runners, or the like.
Arrange cord away from traf-
c area and where it will not be
tripped over.
⑫ Do not locate the heater im-
mediately below a xed socket-
outlet.
⑬Do not insert or allow foreign
objects to enter any ventilation

5
SAVE THESE INSTRUCTIONS
or exhaust opening as this may
cause an electric shock or re, or
damage to the heater.
⑭ To prevent a possible fire, do
not block air intakes or exhaust in
any manner.
⑮ All electrical heaters have
hot and arcing or sparking parts
inside. Do not use in areas where
gasoline, paint, or ammable
liquids are used or stored.
⑯Do not modify the electric
replace. Use it only as described
in this manual. Any other use not
recommended by the manufactur-
er may cause re, electric shock
or injury to persons.
⑰ To reduce the risk of electric
shock, this appliance has a polar-
ized plug (one blade is wider than
the other). This plug will fit in a
polarized outlet only one way. If
the plug does not fit fully in the
outlet, reverse the plug. If it still
does not fit, contact a qualified
electrician to install the proper
outlet. Do not change the plug in
any way. Always plug heaters di-
rectly into a wall outlet/receptacle.
Never use with an extension cord
or relocatable power tap (outlet/
power strip).
⑱Do not burn wood or other
materials in the electric replace.
⑲ Do not strike the replace
glass.
⑳ Always use a certied electri-
cian should new circuits or outlets
be required.
㉑Always use properly ground-
ed, fused and polarized outlets.
㉒ Disconnect all power supply
before performing any cleaning,
maintenance or relocation of the
unit.
㉓When transporting or stor-
ing the unit and cord, keep in a
dry place, free from excessive
vibration and store so as to avoid
damage.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICABLE PARTS INSIDE
IMPORTANT INSTRUCTIONS

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!NOTE: This equipment has been
tested and found to comply with
the limits for Class B digital device,
pursuant to part 15 of the FCC Rules.
These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and
can radiate radio frequency energy
and, if not installed and used in
accordance with the instructions, may
cause harmful interference to radio
or television reception, which can be
determined by turning the equipment
off and on, the user is encouraged to
try to correct the interference by one or
more of the following measures:
· Increase the separation between
the equipment and the receiver.
· Connect the equipment into an
outlet on a circuit different from that
to which the receiver is connected.
· Consult the dealer or an
experienced radio/TV technician for
help.
Operation is subject to the following
two conditions: (1) this device may not
cause interference and (2) this device
must accept any interference, including
interference that may cause undesired
operation of the device.
IMPORTANT INSTRUCTIONS
WARNING: Remote control
contains small batteries. Keep away
from children. If swallowed, seek
medical attention immediately.
WARNING: Do not install battery
backwards, charge, put in re or mix
with used or other battery types - may
explode or leak causing injury.
!NOTE: Changes or modications
not expressly approved by the party
responsible for compliance could
void user's authority to operate the
equipment.

7
Quick Reference Guide
Figure 1
① The electrical information
regarding your electric replace can
be found on the rating label located
on the front of the unit, behind the
glass.
Before installation, please record your
replace's serial number below for
future reference.
② If you have any technical
questions or concerns regarding the
operation of your electric replace,
or require service contact customer
service.
③ For dimensions of your replace,
refer to Figure 1.
6.8 in.
(172 mm)
18.0 in.
(457 mm)
16.0 in.
(406 mm)
3.8 in.
(95 mm)
34.1 in.
(867 mm)
19.4 in.
(494 mm)
7.0 in.
(179 mm)
32.4 in.
(823 mm)
30.0 in.
(761 mm)

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Site Selection
Review and consider all of the
following conditions before instal-
lation:
• Dimensions of the unit: 34.1 in.
(867 mm) x 19.4 in. (494 mm)
• Unit requires a minimum of two
wall studs in order to ensure a
secure installation
There are three possible mount-
ing methods:
• Surface mount (pg. 11);
• In-wall Recessed (pg. 13);
• Flush mount (pg. 14),
and any of these have the option
of being hard-wired or plugged
directly into the wall outlet.
!NOTE: If the desired replace
location is on an exterior wall the
unit should only be surface mount-
ed. If a in-wall or ush mount look
is desired build the interior wall
out into the room.
!NOTE 1: A 15 Amp, 120 Volt
circuit is required. A dedicated
circuit is preferred but not essen-
tial in all cases. A dedicated circuit
will be required if, after installa-
tion, the circuit breaker trips or
fuse blows on a regular basis
when the heater is operating. Ad-
ditional appliances on the same
Fireplace Installation
circuit may exceed the current
rating of the circuit breaker.
WARNING: Ensure the power
cord is not installed so that it
is pinched or against a sharp
edge and ensure that the
power cord is stored or secured
to avoid tripping or snagging to
reduce the risk of re, electric
shock or injury to persons.
Construction and electrical
outlet wiring must comply
with local building codes and
other applicable regulations to
reduce the risk of re, electric
shock and injury to persons.
WARNING: To reduce the risk
of re, do not store or use gaso-
line or other ammable vapors or
liquids in the vicinity of the heater.
1. Select a location that is not
susceptible to moisture and
is away from drapes, furniture
and high trafc.
2. For ease of electrical hook
up you may wish to locate
the replace near an existing
outlet (for plug-in convenience)
(refer to NOTE 1).
3. Remove replace, front glass
and hardware from the box
and remove all packaging ma-
terials before installation.

9
Fireplace Installation
4. Store the replace in a safe,
dry and dust free location until
you are ready to install the
replace.
Hardwire Installation
The replace is provided with a
two prong polarized plug installed
for plug-in convenience. Hard wir-
ing the replace is also an option
for any installation.
WARNING: Do not attempt to
wire your own new outlets or
circuits. To reduce the risk of
re, electric shock or injury to
persons, always use a licensed
electrician.
WARNING: Ensure that the
On/Off Switch is set to the Off
position (refer to Operation
section) and that the circuit
on which the replace is to be
installed has the power cut off at
Figure 2
Screws
Electrical
Cord Bracket
Figure 3
Wire Access
Covers
Hardwire
Bracket
LED LIGHTS
LED CONTROL BOARD
L1
120V~
60Hz
NN
N
N
RL3
RL2
RL1
M
M
Wiring

10 www.dimplex.com
Fireplace Installation
the service panel until installa-
tion is complete.
1. Carefully remove the electrical
cord bracket from the back of
the replace by removing the
three retaining screws.
(Figure 2)
2. Remove the two wire access
covers off of the unit at the
front to access the wire con-
nections. (Figure 3)
3. Pull the wires and connectors
out of the back opening.
4. Unscrew the two wire connec-
tors inside the electrical box
and separate the wires.
5. Install the supplied hardwire
bracket (with the ½" wire hole)
onto the rebox. (Figure 2)
6. Leaving a minimum of 3 in.
(7.6 cm) of slack, route the
power supply wires through
the hole in the electrical cover
bracket and secure with a wire
clamp (not supplied).
7. Connect the black wire (L)
from the unit to the live wire
from the power supply using
one of the wire connectors
removed in step 4.
8. Connect the white wire (N)
from the unit to the neutral
Figure 6
Figure 5
Figure 4
Hole for
Ground Screw
Wall Mounting
Bracket
Bottom Support
Bracket

11
Fireplace Installation
wire from the power supply us-
ing the second wire connector
from step 4.
9. Attach the grounding wire to
the cover with the provided
grounding screw. (Figure 4).
10. Reposition the wire access
covers over the wires and con-
nectors and attach to replace
chassis using the screws
removed in step 2.
11. Refer to Front Glass Installa-
tion section, page 15 for nal
installation procedures.
For Bathroom Use
If this unit is installed in a bath-
room it must be protected by a
GFI receptacle or circuit. If recep-
tacle is used it must be readily
accessible.
To prevent electrical shock this
unit is an electrical appliance
that is not watertight and must be
installed as to prevent water from
entering unit. This must be in-
stalled away from showers, tubs,
etc. Never locate replace where
it may fall into a bathtub or other
water container.
Surface Mount Installation
CAUTION: Two people may
be required for various steps
of this procedure.
1. Choose your method of sup-
plying power to the unit:
• Plug in to an existing outlet or
install an outlet nearby.
• Hard wire the replace. Follow
the hard wiring instructions on
page 9.
WARNING: Do not attempt
to wire your own new outlets or
circuits. To reduce the risk of re,
electric shock or injury to persons,
always use a licensed electrician.
WARNING: Ensure that the On/
Off Switch is set to the Off position
(refer to Operation section) and that
the circuit on which the replace is
to be installed has the power cut off
at the service panel until installation
is complete.
2. Determine the mounting
location of the unit so that the
wall mounting bracket can be
installed into 2 wall studs.
!NOTE: It is recommended that
the mounting bracket be installed
56 in. (142 cm) off of the ground
to maintain an optimized viewing
angle of the ame.

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Fireplace Installation
with the wall mounting bracket,
using the appropriate mount-
ing hardware, 13 ¾" (350
mm) below the wall mounting
bracket. (Figure 5)
8. Remove the center back screw
from the bottom of the re-
place. (Figure 6)
9. Hang the replace from the
bracket.
10. Install the removed screw
through the bottom support
bracket into the replace.
11. Refer to Front Glass Installa-
tion section, page 15 for nal
installation procedures.
3. Hold the wall mounting brack-
et, with the bubble level on
the top, on the wall so that the
bubble on the level is centered
between the two black lines.
4. Mark the 3 mounting screw
locations, on the wall, ensur-
ing that the wall bracket stays
level. (Figure 5)
5. In locations where the screws
are being installed only into
drywall, install the supplied
wall anchors before installing
the screw (predrill if required).
6. Secure the wall bracket to the
wall using the supplied 1½ in.
(3.8 cm) mounting screws and
washers into the wall and/or
wall anchors.
7. Install the bottom support
bracket to the wall centered
Figure 8
Mounting hole
Mounting
holes
Figure 7
2 x 4 Framing

13
Fireplace Installation
Partial Recessed Installation
- 2x4 Framing
CAUTION: Two people may
be required for various steps
of this procedure.
1. Prepare a wall with a framed
Figure 9 2 x 8 Framing
Figure 10 Mounting hole
Mounting hole
Wall
surface
opening of 30 ½ in. (77.5 cm)
wide x 16 ½ in. (42 cm) high
(Figure 7).
!NOTE: The sizing has allowed
for ¼ in. (6.4 mm) around the
replace insert for ease of instal-
lation. This replace does not
require any additional venting.
!NOTE: It is recommended
that the bottom of the unit not be
mounted higher than 40 in.
(102 cm) from the ground to main-
tain an optimized viewing angle of
the ame.
2. Choose your method of sup-
plying power to the unit:
• Plug in (you may run the
power cord out of the framed
wall opening to an existing
outlet or install an outlet on
a nearby wall stud within the
wall).
• Hard wire the replace (rec-
ommended). Follow the hard
wiring instructions on page 9.
WARNING: Do not attempt
to wire your own new outlets or
circuits. To reduce the risk of re,
electric shock or injury to persons,
always use a licensed electrician.
WARNING: Ensure that the On/
Off Switch is set to the Off position
(refer to Operation section) and that

14 www.dimplex.com
the circuit on which the replace is
to be installed has the power cut off
at the service panel until installation
is complete.
3. Lift replace and insert into
opening (Figure 8).
4. Use the supplied bubble level
to level the replace within the
framing, adjust as required.
5. Drive four supplied mount-
ing screws through the four
mounting holes located in
each corner of the replace
chassis, into wall studs (Figure
8).
6. Refer to Front Glass Installa-
tion section, page 14 for nal
installation procedures.
Flush Mounted Installation
- 2x8 Framing
CAUTION: Two people may
be required for various steps
of this procedure.
1. Prepare a wall with a framed
opening of 33 in. (83.8 cm)
wide x 18 ½ in. (47 cm) high
(Figure 9).
!NOTE: The sizing has allowed
for ¼ in. (6.4 mm) around the
replace insert for ease of instal-
lation. This replace does not
require any additional venting.
!NOTE: It is recommended
that the bottom of the unit not be
mounted higher than 40 in.
(102 cm) from the ground to main-
tain an optimized viewing angle of
the ame.
2. Choose your method of sup-
plying power to the unit:
• Plug in (you may run the
power cord out of the framed
wall opening to an existing
outlet or install an outlet on
a nearby wall stud within the
wall).
• Hard wire the replace (recom-
mended). Follow the hard wir-
ing instructions on page 9.
WARNING: Do not attempt
to wire your own new outlets or
circuits. To reduce the risk of re,
electric shock or injury to persons,
always use a licensed electrician.
WARNING: Ensure that the On/
Off Switch is set to the Off position
(refer to Operation section) and that
the circuit on which the replace is
to be installed has the power cut off
at the service panel until installation
is complete.
3. Lift replace and insert into
opening. The replace's
mounting trim should be ush
Fireplace Installation

15
Fireplace Installation
Figure 11
Front tray
Front glass
assembly
Figure 12 Tab
Hooks (4)
Mounts (4)
against the wall (Figure 9).
4. Use the supplied bubble level
to level the replace within the
framing, adjust as required.
5. Drive four supplied mounting
screws through the four mount-
ing holes located on the inside
surface of the replace chassis,
into wall studs (Figure 10).
6. Refer to Front Glass Installa-
tion section, page 15 for nal
installation procedures.
Front Glass Installation
1. Evenly distribute supplied
glass rock on the front tray of
the fireplace (Figure 11).
2. Carefully mount front glass
assembly so that the front
glass hooks hang on the front
glass mounts on the fireplace
(Figure 11).
3. Use the supplied two Phillips
sheet metal screws to fasten
the glass assembly tabs to the
fireplace (Figure 12).
4. Ensure the fireplace's On/Off
Switch is switched to the Off
position (refer to operation
section).
5. If unit is not hard-wired, plug
fireplace into a 15 Amp, 120
Volt outlet (refer to NOTE 1).

16 www.dimplex.com
place's three levels of operation
are controlled by the manual
control buttons.
In “ OFF ” mode, power to all
functions is cut off.
When in “ REMOTE ” mode, the
replace's three levels of op-
eration are controlled by the ON
and OFF buttons on the remote
control.
!NOTE: After the unit is
switched from ame and high
heat to another function there is
a 30 second fan delay, where the
fan will continue running before
turning off.
C. Manual Control Buttons
The Manual Control Buttons oper-
ate the replace levels. The level
is increased every time the “I” but-
ton is pressed the unit will cycle
the levels through sequentially
(from off): ames only; to ames
and low heat; to ames and high
heat.
The replace can be turned off
at any point by pressing the “ O”
button.
!NOTE: The heater may emit
a slight, harmless odor when rst
used. This odor is a normal condi-
tion caused by initial heating of
Figure 13
 WARNING: This electric re-
box must be properly installed
before it is used.
The manual controls for the elec-
tric replace are located on the
right side of the unit and inside the
air intake slot (Figure 13).
A. On/Off Switch
The On/Off Switch supplies power
to all replace functions. When
the switch is in the “ I ” position,
the unit is on. When in the “ O”
position, the replace is off.
B. 3-Position Switch
The 3-position Switch changes
the mode the replace operates in
and has three positions: “ MANU-
AL ”; “ OFF ”; and “ REMOTE ”.
In “ MANUAL ” mode, the re-
CB A
Operation

17
internal heater parts and will not
occur again.
Resetting the Temperature
Cutoff Switch
Should the heater overheat, an
automatic cut out will turn the
replace off and it will not come
back on without being reset. It
can be reset by switching the On/
Off Switch to Off and waiting ve
minutes before switching the unit
back on.
CAUTION: If you need to
continuously reset the heater,
disconnect power and call
Dimplex customer service at
1-888-DIMPLEX
(1-888-346-7539).
Remote Control
The replace is supplied with a
radio frequency remote control.
This remote control has a range
of approximately 50 ft. (15.25 m), it
does not have to be pointed at the
replace and can pass through
most obstacles (including walls).
It is supplied with one of hundreds
of independent frequencies to
prevent interference with other
units.
!NOTE: Before attempting any
operation with the remote, pull
the plastic insulator strip out
from between the remote cas-
ing and battery cover (Figure
14).
Remote Control Initialization/
Reprogramming
If the remote control or remote
control receiver has been re-
placed, follow these steps to
initialize the remote control and
receiver:
1. Ensure that power is supplied
through the main service
panel.
2. Turn On/Off Switch to ON
(Figure 13A).
3. Move the 3-position switch
to the “ REMOTE ” position
(Figure 13B).
4. Press and hold the Manual
Figure 14
Off
Button
On
Button
Battery
Cover
Plastic
strip
Operation

18 www.dimplex.com
Operation
Control Button marked “ I”
for ve seconds. After ve
seconds, there is a 10 second
window to press any button
on the remote control.
5. Press any button on the
remote control within that 10
seconds. This will synchro-
nize the remote control and
receiver.
Remote Control Usage
The remote control operates the
replace levels sequentially (from
off): ames only; to ames and
low heat; to ames and high heat.
The level is increased every time
the ON button is pressed on the
remote control and the replace
can be turned off at any point by
pressing the OFF button.
Battery Replacement
To replace the battery:
1. Slide battery cover open on
the remote control (Figure
14).
2. Install one (1) 12-Volt (A23)
battery in the battery holder.
3. Close the battery cover.
Battery must be recycled
or disposed of properly.
Check with your Local
Authority or Retailer for recycling
advice in your area.

19
Maintenance
be removed by dusting lightly with
a clean dry cloth.
To remove ngerprints or other
marks, the partially reective
glass can be cleaned with a damp
cloth. The partially reective glass
should be completely dried with
a lint free cloth to prevent water
spots. To prevent scratching, do
not use abrasive cleaners.
Fireplace Surface Cleaning
Use only a damp cloth to clean
painted surfaces of the replace.
Do not use abrasive cleaners.
Servicing
Except for installation and clean-
ing described in this manual,
an authorized service repre-
sentative should perform any
other servicing.
WARNING: Disconnect power
before attempting any main-
tenance or cleaning to reduce
the risk of re, electric shock or
damage to persons.
!NOTE: The replace should
not be operated with an accumu-
lation of dust or dirt on or in the
unit, as this can cause a build up
of heat and eventual damage. For
this reason the heater must be
inspected regularly, depending
upon conditions and at least at
yearly intervals.
Partially Reective Glass
Cleaning
The partially reective glass is
cleaned in the factory during the
assembly operation. During ship-
ment, installation, handling, etc.,
the partially reective glass may
collect dust particles; these can
Accessories
Contact your local authorized Dimplex dealer for these and other
available accessories for your electric replace.
Wall Switch Remote Control (WRCPF-KIT)
Wall mounted remote for ame On/Off and thermostat control.

20 www.dimplex.com
Products to which this limited warranty
applies
This limited warranty applies to your newly
purchased Dimplex electric replace. This
limited warranty applies only to purchases
made in any province of Canada except
for Yukon Territory, Nunavut, or Northwest
Territories or in any of the 50 States of the
USA (and the District of Columbia) except
for Hawaii and Alaska. This limited war-
ranty applies to the original purchaser of
the product only and is not transferable.
Products excluded from this limited war-
ranty
Light bulbs are not covered by this limited
warranty and are the sole responsibility of
the owner/purchaser. Products purchased
in Yukon Territory, Nunavut, Northwest
Territories, Hawaii, or Alaska are not cov-
ered by this limited warranty. Products
purchased in these States, provinces, or
territories are sold AS IS without warranty
or condition of any kind (including, without
limitation, any implied warranties or condi-
tions of merchantability or tness for a
particular purpose) and the entire risk of
as to the quality and performance of the
products is with the purchaser, and in the
event of a defect the purchaser assumes
the entire cost of all necessary servicing
or repair.
What this limited warranty covers and for
how long
Products, other than replace surrounds
(mantels) and trims, covered by this
limited warranty have been tested and
inspected prior to shipment and, subject
to the provisions of this warranty, Dimplex
warrants such products to be free from
defects in material and workmanship for a
period of 2 years from the date of the rst
purchase of such products.
Dimplex replace surrounds (mantels) and
trims covered by this limited warranty have
been tested and inspected prior to ship-
ment and, subject to the provisions of this
warranty, Dimplex warrants such products
to be free from defects in material and
workmanship for a period of 1 year from
the date of rst purchase of such products.
The limited 2 year warranty period for
products other than replace surrounds
(mantels) and trims and the limited 1 year
warranty period for replace surrounds
(mantels) and trims also applies to any
implied warranties that may exist under
applicable law. Some jurisdictions do not
allow limitations on how long an implied
warranty lasts, so the above limitation may
not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to
products that have been repaired (except
by Dimplex or its authorized service rep-
resentatives) or otherwise altered. This
limited warranty does further not apply
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation, im-
proper maintenance or handling, or opera-
tion with an incorrect power source.
What you must do to get service under
this limited warranty
Defects must be brought to the attention of
Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX
(1-888-346-7539), or 1367 Industrial
Road, Cambridge Ontario, Canada
N1R 7G8. Please have proof of purchase,
catalogue/model and serial numbers
available when calling. Limited warranty
service requires a proof of purchase of the
product.
What Dimplex will do in the event of a
defect
In the event a product or part covered by
this limited warranty is proven to be defec-
tive in material or workmanship during (i)
the 2 year limited warranty period for prod-
ucts other than replace surrounds (man-
tels) and trims, and (ii) the 1 year limited
warranty period for surrounds (mantels)
and trims, you have the following rights:
• Dimplex will in its sole discretion either
Warranty