Dimplex DLW1500B12 User manual

Installation and User’s Guide
IMPORTANT SAFETY INFORMATION:
Read this manual first before attempting to install or use this electric heater. Always comply with the
warnings and safety instructions contained in this manual to prevent personal injury or property damage.
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Models
DLW1500B12
DLW1500W12
DLW2400B24
DLW2400W24
DLW3200B24
DLW3200W24
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Welcome ....................................................................3
IMPORTANT INSTRUCTIONS ...................................................4
Technical Specifications .......................................................6
Product Dimensions ..........................................................6
Heater Location ..............................................................7
Heated Area ................................................................7
Table Layout ................................................................8
Minimum Clearances .........................................................9
Installation..................................................................10
Mounting..................................................................10
Standard Mounting Brackets (Included) ..........................................12
Extension Mount Bracket .....................................................13
Suspension Mounting........................................................14
Electrical Installation .........................................................15
Operation ..................................................................17
Maintenance ................................................................17
Troubleshooting .............................................................18
Warranty ...................................................................19
Conventions used in this manual:
!NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of re,
serious injury, or death.
Table of Contents

3
Model MOD
Serial Number
NO NEED TO RETURN TO THE STORE
If you have questions regarding the operation of this product or if you require
service, before returning this product to the place of purchase,
Contact us at: www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-346-7539
Please have your model number and product serial number ready.
Welcome
Thank you and congratulations for choosing to purchase a Dimplex radiant heater.
Please carefully read and save these instructions.
WARNING: Read all instructions and warnings carefully before starting installation. Failure to follow these
instructions may result in a possible electric shock, re hazard and will void the warranty.
Ensure the electrical supply voltage is the same as that shown on the rating plate of the heater.
Please record your model and serial numbers for future reference. These can be found on the model and serial
number label on your heater.
Model and serial
number label

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IMPORTANT INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of re,
electric shock, and injury to persons, including the following:
① Read all instructions before installing or using this heater.
② This heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. Keep
combustible materials, such as furniture, pillows, bedding, papers, clothes, etc., and curtains at least 3
feet (0.9m) from the front of the heater and keep them away from sides and rear.
③ Extreme caution is necessary when any heater is used by or near children or people with disabilities
and whenever the heater is left operating and unattended.
④ Do not operate any heater after it malfunctions. Disconnect power at service panel and have heater
inspected by a reputable electrician before reusing.
⑤ To disconnect heater, turn controls to off, and turn off power to heater circuit at main disconnect panel
(or operate internal disconnect switch if provided.)
⑥ A heater has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or
ammable vapours or liquids are used or stored.
⑦ Use this heater only as described in this manual. Any other use not recommended by the manufacturer
may cause re, electric shock, or injury to persons.
“SAVE THESE INSTRUCTIONS”

5
IMPORTANT INSTRUCTIONS
INSTALLATION
① This equipment shall be installed only by qualied personnel who are familiar with the construction and
operation of the apparatus and hazard involved.
② Wiring procedures and connections shall be in accordance with the national and local codes having
jurisdiction.
③ The heater is tted with an electrical connection box and should be connected as a xed installation by
a licensed electrician in accordance with the relevant electrical code.
④Within USA, electrical installation shall be made in accordance with the National Electrical code. Within
Canada, electrical installation shall be made according to the provisions of section 62 of the Canadian
electrical code Part 1.
⑤This appliance must be grounded.
⑥An over current protection device (or circuit breaker) is required for proper installation. The rating of the
device should be 150% of the rating of the product.
⑦ The heaters are designed for domestic/commercial heating applications within indoor or outdoor areas
and should not be used for any other purpose. Any other use not recommended by the manufacturer
may cause re, electric shock or injury to persons.
⑧ Before commencing installation make sure the electrical supply voltage is the same as that shown on
the rating plate of the heater.
⑨ The heater must be mounted at least 8 feet (2.4m) above ground level. For other clearances please
refer to the diagram included in these instructions.
(Figure 5)
⑩ Do not use heater in areas where gasoline, paint or ammable liquids are used or stored.
⑪ The heater is not intended for use in bathrooms, laundry areas or similar indoor areas. Never locate
heater where it may fall into a bathtub, pool, spa or other water container.
⑫Do not operate the heater after the heater malfunctions, or has been dropped or damaged in any
manner. Return heater to authorised service facility for examination or mechanical adjustment or repair.
⑬ There are no user serviceable parts inside the heater any servicing other than cleaning of the heater
should be performed by an authorized service representative
CAUTION:
High temperature risk of re, keep electrical cords, drapery, furnishings and other combustibles at least
3feet (0.9m) from front of heater and away from side and rear of heater.

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DLW1500
DLW2400
DLW3200
Product Dimensions
Technical Specifications
Model Colour Power (Watts) Voltage (Volts) Current (Amps) Weight (lbs)
DLW1500W12 White 1500 120 12.5 11
DLW1500B12 Black 1500 120 12.5 11
DLW2400W24 White 2400 240 10.0 17.5
DLW2400B24 Black 2400 240 10.0 17.5
DLW3200W24 White 3200 240 13.3 22
DLW3200B24 Black 3200 240 13.3 22
Heater Type High intensity electric radiant overhead heater with high surface area proled alloy.
Connection Hardwire
Approvals CSA/UL E321448
Mounting Height
Minimum 96" (2.4 m)
Recommended
Maximum 105" (2.7 m)
Mounting Options
Provided bracket suitable for ceiling and wall installation
Extension poles for mounting on higher ceilings sold separately
Suspension mounting on ceiling (chain or cable not included)
Ingress Protection Rating IP55 - Protection from water ingress from all directions
Class Type Class 1 - This equipment must be grounded
Country of Manufacture China
2"
42mm
2"
42mm
2"
42mm
36"36"
924mm924mm
53 ½"53 ½"
1364mm1364mm
6 ½"6 ½"
172mm172mm
6 ½"6 ½"
172mm172mm
6 ½"6 ½"
172mm172mm
70"70"
1774mm1774mm
Figure1 Figure2
102.4 mm
40.4 mm
25 mm
100 mm
165.5 mm

7
Heat Area
The DLW electric heater produces radiant heat, which heats objects and people rather than the air. The DLW heater
must be installed in such a way that objects and people are within the direct heat area of the heater.
It is recommended that the DLW heater be installed indoors or in outdoor spaces where there are 1, 2, 3, or 4
enclosed sides.
Maximum heat is directly under the heater, and the temperature decreases as you move away from the heater. It is
recommended that the heater be positioned directly above the area to be heated, with an ideal mounting height of
96" to 105" (2.4m to 2.7m).
Heater Location
Model Indoor Protected (ft2) Outdoor Enclosed (ft2) Outdoor Exposed (ft2)
DLW1500 40 32 26
DLW2400 65 52 43
DLW3200 86 69 57
137"
82"
70"
102"
82"
55"
62"
82"
35"
105"
82"
70"
78"
82"
55"
50"
82"
35"
Heat Area*
Indoor Spot Heating
Heat Area*
Outdoor Enclosed Area
DLW1500
DLW1500
DLW2400
DLW2400
DLW3200
DLW3200
Figure3
Figure 3 shows the approximate heated area of each model, based on both an indoor and outdoor enclosed
environment. The approximate temperature is the same for all models, but longer models produce a larger
radiant footprint.
* Viewed from ceiling

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Recommended Layout Over Tables
The diagrams below (Figure 4) provide a guide for the approximate model and quantity of heaters required to heat
common residential table settings. These congurations are based on DLW heaters being mounted at 96" (2.4m)
from the oor in a fully enclosed outdoor area.
Heater Location
DLW1500
DLW1500DLW1500
DLW1500 DLW1500
DLW1500 DLW1500
DLW1500
DLW1500 DLW2400
DLW3200
DLW3200
DLW3200
DLW3200
DLW2400
DLW2400
DLW2400
Figure4

9
Heater Location
Minimum Clearances
WARNING: The heating surface of the DLW must be positioned at a minimum of 96" (2.4m) from the ground.
Objects below the heater, such as tables, must be no less than 39" (1000mm) away from the heater.
Figure 5 shows the minimum clearances around the heater. All dimensions shown are minimum values.
Angled
Wall
Installation
Ceiling
Installation
Angled
Ceiling
Installation
Heater clearance to objects
should be minimum 39"
Heater clearance to objects
should be minimum 39"
Heater clearance to objects
should be minimum 39"
59"
1500 mm
59"
1500 mm
12"
300 mm
12"
300 mm
4"
100 mm
4"
100 mm
4"
100 mm
4"
100 mm
39"
1000 mm
39"
1000 mm 39"
1000 mm
39"
1000 mm
96"
2400 mm
96"
2400 mm
96"
2400 mm
Lights, fans, and sprinklers
must NOT be below heater
Lights, fans, and sprinklers
must NOT be below heater
Lights, fans, and sprinklers
must NOT be below heater
Figure5

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Mounting
Ceiling Installation
The ideal mounting position is on the ceiling, directly above the area to be heated. For ceiling heights greater than
105" (2.7m), suspended mounting or installation with the optional extension poles (sold separately) is recommended
to reduce the height of the heater to 96" to 105" (2.4m to 2.7m). This will increase the effectiveness of your DLW
heater. See the relevant section for each installation for more details. Mounting hardware is not included.
Standard Bracket Mounting Extension Pole Mounting
Suspended Mounting
Figure 6
Installation