Dimplex CDFI1000-PRO User manual

Owner’s Manual
6909660300
6909660400
Model
CDFI1000-PRO
CDFI500-PRO
7214300200R03
IMPORTANT SAFETY INFORMATION: Always read this manual
rst before attempting to install or use the Opti-myst®cassette. For
your safety, always comply with all warnings and safety instructions
contained in this manual to prevent personal injury or property
damage.
To view the full line of Dimplex products, please visit
www.dimplex.com

2 www.dimplex.com
Table of Contents
Always use a qualied technician
or service agency to repair
this unit.
!NOTE: Procedures and
techniques that are considered
important enough to
emphasize.
CAUTION: Procedures and
techniques which, if not
carefully followed, will result in
damage to the equipment.
WARNING: Procedures
and techniques which, if not
carefully followed, will expose
the user to the risk of re,
serious injury, or death.
Welcome & Congratulations.................. 3
IMPORTANT INSTRUCTIONS .............. 4
Installation ............................... 6
Operation ............................... 14
Maintenance............................. 17
Accessories ............................. 18
Warranty ................................ 19
Technical Support......................... 22

3
Welcome & Congratulations
Thank you and congratulations for purchasing an Opti-myst®cassette
from Dimplex. Please use our convenient online registration page to
record your model and serial numbers for future reference at
www.dimplex.com/register
NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at: www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-7539
Monday to Friday 8:00 a.m. to 4:30 p.m. EST
In order to better serve you, please have your model and serial number
ready or register your product online before calling (See above)
Serial Number
Label Rating Label with
Model Number
Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings carefully before
starting installation. Failure to follow these instructions may result
in a possible electric shock, re hazard and will void the warranty.

4 www.dimplex.com
When using electrical appliances,
basic precautions should always
be followed to reduce the risk of
fire, electric shock, and injury to
persons, including the following:
① Read all instructions before
using the unit.
② Do not operate any unit if the
unit has been dropped or damaged
in any manner. Contact Technical
Service at 1-888-346-7539.
③ Do not use outdoors.
④ Extreme caution is necessary
when any heater is used by or near
children or invalids and whenever
the heater is left operating and
unattended.
⑤ Do not operate any heater after
it malfunctions. Disconnect power
at service panel and have heater
inspected by a reputable electrician
before reusing.
⑥ To disconnect the unit, turn the
controls OFF, disconnect power at
the service panel.
⑦ Do not insert or allow foreign
objects to enter any ventilation or
exhaust opening as this may cause
an electric shock or re, or damage
the heater.
IMPORTANT INSTRUCTIONS
⑧ To prevent a possible re, do not
block air intakes or exhaust in any
manner.
⑨ All electrical heaters have hot
and arching or sparking parts
inside. Do not use in areas where
gasoline, paint, or ammable liquids
are used or stored.
⑩ Do not modify the unit. Use it
only as described in this manual.
Any other use not recommended by
the manufacturer may cause re,
electric shock or injury to persons.
⑪ Do not burn wood or other
materials in the unit.
⑫ Always use a certied electrician
should new circuits or outlets be
required.
⑬ Disconnect the power supply
before performing any cleaning,
maintenance or relocation of the
unit.
⑭When transporting or storing the
unit, keep in a dry place, free from
excessive vibration and store so as
to avoid damage.

5
SAVE THESE INSTRUCTIONS
WARNING: Remote control
contains small batteries. Keep away
from children. If swallowed, seek
medical attention immediately.
WARNING: Do not install
battery backwards, charge, put
in re or mix with used or other
battery types - may explode or leak
causing injury.
!NOTE: Changes or
modications not expressly
approved by the party responsible
for compliance could void user's
authority to operate the equipment.
IMPORTANT INSTRUCTIONS
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICEABLE PARTS INSIDE
CAUTION: This equipment has been
tested and found to comply with the limits
for Class B digital device, pursuant to part
15 of the FCC Rules. These limits are
designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses
and can radiate radio frequency energy
and, if not installed and used in accordance
with the instructions, may cause harmful
interference to radio or television reception,
which can be determined by turning the
equipment OFF and ON, the user is
encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving
antenna.
• Increase the separation between the
equipment and the receiver.
• Connect the equipment into an outlet on
a circuit di󰀨erent from that to which the
receiver is connected.
• Consult the dealer or an experienced
radio/TV technician for help.
This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions: (1) This device
may not cause harmful interference, and
(2) this device must accept any interference
received, including interference that may
cause undesired operation.
FCC CAUTION: Any changes or
modications not expressly approved by
the party responsible for compliance could
void the user’s authority to operate this
equipment.

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8.50 in. (216 mm)
40.08 in. (1018 mm) Logset: 13.94 in. (353 mm)
11.94 in. (303 mm)
40.08 in. (1018 mm)
Media Plate: 11.94 in. (303 mm)
8.50 in. (216 mm)
20.04 in. (509 mm)
20.04 in. (509 mm)
11.94 in. (303 mm)
Logset: 13.94 in. (353 mm)
Adjustable from
9.13 in. (232 mm)
to 9.63 in. (245 mm)
Media Plate: 11.94 in. (303 mm)
CDFI1000P
CDFI500P
Adjustable from
9.13 in. (232 mm)
to 9.63 in. (245 mm)
8.50 in. (216 mm)
40.08 in. (1018 mm) Logset: 13.94 in. (353 mm)
11.94 in. (303 mm)
40.08 in. (1018 mm)
Media Plate: 11.94 in. (303 mm)
8.50 in. (216 mm)
20.04 in. (509 mm)
20.04 in. (509 mm)
11.94 in. (303 mm)
Logset: 13.94 in. (353 mm)
Adjustable from
9.13 in. (232 mm)
to 9.63 in. (245 mm)
Media Plate: 11.94 in. (303 mm)
CDFI1000P
CDFI500P
Adjustable from
9.13 in. (232 mm)
to 9.63 in. (245 mm)
Installation
The CDFI1000-PRO and
CDFI500-PRO are supplied in an
assembled state and are designed
to be permanently installed. The
units come ready for hardwire
installation and the use of the
water rell containers.
WARNING: Construction and
electrical outlet wiring must
comply with local building codes
and other applicable regulations
to reduce the risk of re, electric
shock and injury to persons.
WARNING: To reduce the risk of
re, do not store or use gasoline
or other ammable vapours or
liquids in the vicinity of the unit.
!NOTE: A 15 Amp, 120 Volt
circuit is required. A dedicated
circuit is preferred but not essential
in all cases. A dedicated circuit will
be required if, after installation,
the circuit breaker trips or the fuse
blows on a regular basis when the
cassette is operating. Additional
!NOTE: When preparing the
opening for the unit ¼ in. (6.4
mm) of clearance should be
maintained from each surface
to ensure easy installation.
!NOTE: Optimal installation height is
60" (152.4 cm) to the bottom of the media
plate or log set. Installing the product
above this height may reduce the ame
visibility.
Product Dimensions
CDFI500-PRO
CDFI1000-PRO

7
Installation
appliances on the same circuit may
exceed the current rating of the
circuit breaker.
WARNING: Failure to install the
cassette as instructed below
may result in damage to the
equipment and or may expose
the user to the risk of re,
serious injury, illness or death.
WARNING: Do not attempt to
wire your own new outlets or
circuits. To reduce the risk of
re, electric shock or injury to
persons, always use a licensed
electrician.
WARNING: Ensure that the
On/O󰀨 switch is set to the OFF
position (refer to Operation
section) and that the circuit on
which the unit is to be installed
has the power cut o󰀨 at the
service panel until installation is
complete.
!NOTE: Please read all
instructions before installing.
Cassette Plumbing
The units come equipped with
rell containers for manual lling
of the reservoir. The unit can be
hard plumbed with the plumbing
accessory kit - CDFIPLUMB-KIT,
available from your local Dimplex
dealer, or with standard 1/4 in
(6.4mm) tubing, using the information
outlined below.
!
NOTE: The plumbing accessory kit
is designed for use with copper piping.
CAUTION: Ensure that all
plumbing connections meet local
plumbing code requirements.
CAUTION: Ensure that the
location of the plumbing connection
allows for easy access to allow
for shuto󰀨 during scheduled
maintenance.
1. Locate a cold water line in the
vicinity of the desired location
of the cassette.
!NOTE: Normal tap water can
be used in the Opti-myst® as long
as the tap water is not considered
to be hard water. In the event
your tap water is hard, softened or
ltered water is recommended.
Figure 1
Ball
Valve
To water
source
Ball
Valve
To water
source
CDFI500-PRO
CDFI1000-PRO
Filter
Filter
Route the 2 pin wire as shown. 2 pin
wire for connecting to optional Heater
Air in
Electrical
Junction Box
Electrical
Junction Box
Air in

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Exit for Water Supply
Fresh Air Inlet
CDFI500-PRO: 40 in² (258 cm²)
CDFI1000-PRO: 80 in² (516 cm²)
Exit for Electrical
Installation Surface
Air Path
CDFI500-PRO: 20 ⅜ in (518mm)
CDFI1000-PRO: 40 ⅜ in (1025mm)
Log Set: 14¼ in (362mm)
Media Plate: 12¼ in (311mm)
Adjustable from
9 in to 9½ in
(229 mm to 241 mm)
Installation
2. Turn OFF the main water
supply and drain the line of any
standing water (if possible),
before proceeding to tie into
the water line.
!NOTE: Once the new plumbing
connections are complete ensure
that the lines are ushed to prevent
any debris from going into the unit.
3. On the cassette, remove the
top cover assemblies (Figure
10, page 18) and prime each of
the water reservoirs with 33.5
oz (1L) of water.
4. Replace the top cover
assemblies and ensure that the
two plumbing caps are securely
attached to the top cover of the
water reservoirs. (Figure 10,
page 18)
5. Locate the ball valve located
in the bottom center of the unit
(near the back). (Figure 1)
6. Attach one end of the ¼ in
(6.4 mm) tubing to the ball
valve. Insert the tubing into the
ball valve tting so that it is fully
inserted (approximately ½ in
(12 mm)).
!NOTE: Ensure that the end of
the tubing is cut square, to prevent
leaking.
7. Route the tubing to the area of
the water source.
8. Verify that all of the
connections are fully inserted,
and begin opening each of the
valves, ensuring that no leaks
are present.
Figure 2a

9
Installation
Connecting Multiple Units
Together
When connecting multiple units
together, the plumbing should be
constructed in a manifold style
conguration, sized appropriately
for the number of units that are
being installed so a consistent
volume water and pressure is being
supplied to each unit.
New Construction
When determining a location for the
Opti-myst® cassette, ensure that the
unit will not be susceptible to drafts,
vents, ceiling fans and other air
currents. Similar to a candle, large
movements of air will a󰀨ect the
unit’s ability to create and maintain
the ame e󰀨ect.
(77 mm)
3 in.
10 in.
(254 mm)
10 in.
(254 mm)
10 in.
(254 mm)
(77 mm)
3 in. (77 mm)
3 in.
(77 mm)
3 in. (77 mm)
3 in.
Figure 3
Air Inlet
CDFI500-PRO: 40 in2 (258 cm2)
CDFI1000-PRO: 80 in2 (516 cm2)
Glass, plexi-glass, etc.
Figure 2b
OR
AND
OR

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Installation
If the desired location is susceptible
to signicant air movement, i.e.
air vents, the di󰀨erent installation
options illustrated in Figure 3 can
be used. It is important that the
surface surrounding the top of the
cassette have at least a 3 in
(72 mm) clearance from any vertical
surface and the barrier be 10 in
(254 mm) high from the installation
surface, to ensure optimal ame
production.
!NOTE: It is recommended
that during drywall installation
and nishing the media plate be
installed with the provided bag
to prevent dust and debris from
entering the unit.
1. Use studs to frame an
enclosure with the following
minimum internal/opening
dimensions. Note that the
Media Plate (supplied) and Log
Set (optional) require di󰀨erent
opening widths - see Figure 2.
!NOTE: A fresh air inlet that
is a minimum of 80in2 (516 cm2)
for the CDFI1000-PRO and 40in2
(258 cm2) for the CDFI500-PRO, is
required. The air intake must allow
for air to reach the underside of the
Opti-myst Cassette (Figure 2 & 3).
If installing into the Opti-myst Pro
Box Heater (optional), no additional
air intake is required. The Opti-
myst Pro Box Heater is designed
with air intakes included.
For optimal performance, a
clearance of 18 in (457 mm)
between the installation surface
and any surface above should be
maintained. A minimum clearance
of 16 in (405 mm) must be
maintained.
2. In the back left corner of
the unit, locate and remove
the electrical cover plate, by
removing the two securing
screws.
3. Install a ⅜ in (10 mm) or ½ in
(13 mm) cable connector, not
included, suitable for mounting
in a ⅞ in (22 mm) hole, to the
cable plate and feed the supply
cable through the connector.
The cable plate can be
removed by removing the two
securing screws on either side,
to allow for easier access.
CAUTION: Use two conductor,
non-metallic sheath cable with
Cable Plate
Electrical Cover Plate
Holes for
securing to
framing
Cord Outlet
for Tethered
Controller
Figure 4

11
ground wire (3 wires total) for the
incoming power supply on the
cassette. Use appropriate wire to
meet local and national electrical
codes for rated power.
!NOTE: When installing multiple
units in the same vicinity they will
need to be wired in parallel.
!NOTE: The Opti-myst®cassette
is designed to allow for installation
of a wall switch to control the
incoming power to the unit.
4. Connect the black wire (live)
from the unit to the live from
the power supply.
5. Connect the white wire
(neutral) from the unit to the
neutral wire from the power
supply.
6. Connect the green wire
(ground) from the unit to the
ground wire from the power
supply.
7. Place all connectors inside
the unit and secure the cable
clamp to unit, making sure that
the cable clamp grips only the
jacket of service cable.
WARNING: Ensure the power
wiring is not installed so that it
is pinched or against a sharp
edge and ensure that the power
wiring is stored or secured to
avoid tripping or snagging to
reduce the risk of re, electric
shock or injury to persons.
Installation
8. Install the unit into the roughed
in framing ensuring that the unit
is resting on two framing sills,
one at the front and one at the
back or a level surface. Ensure
an air opening is maintained.
9. Level the housing - right to left
and front to back, using the
adjustable feet on the bottom of
the unit.
10. Secure the unit to the
permanent framing on either
end through a minimum of two
holes (Figure 4).
Operation Preparation
1. After the surrounding area has
been dry walled and nished,
remove the media plate from
the unit.
2. Unwrap the tethered controller
and ensure that the wire is
lead through the opening in
the bottom of the unit where
the hard plumbing attaches.
(Figure 4)
3. Locate the tethered controller
so that:
a) it can be easily accessed, if
being used as the main controls,
or
b) it is not obscured by either
bricks, stone or sheet metal so
that the signal that is sent from
the remote control can be easily
picked up.

12 www.dimplex.com
Installation
4. Initialize the tethered controller
to the remote (see operation
section, page 16).
5. Fill the unit:
• Rell Containers - remove
the ll cap assemblies from
the inlet to the reservoir tanks,
then install the rell containers.
(Figure 10, page 18)
!NOTE: During initial
installation, the Rell Container
should be relled after the
Reservoir has lled to ensure
the maximum operating time.
Rell Container holds 42 oz.
(1.25L).
• Hard Plumbed - prime each of
the water reservoirs with 33.5 oz
(1L) of water.
!NOTE: Normal tap water can
be used in the Opti-myst® as long
as the tap water is not considered
to be hard water. In the event your
tap water is hard, you may use
softened water or distilled water
with ⅛ tsp. of salt (0.5 mL) added
to the water reservoir. (The use
of additional salt should only be
when you notice that the unit is not
producing mist as expected.)
6. Install the media plate or logset
accessory on top.
!NOTE: If the intention is to
accessorize the unit with something
other than just the media plate or
logset, ensure that media used
does not have the ability to create
small particles that may fall into the
unit or have a overall weight above
10 lbs (4.5 kg) for the CDFI500-
PRO and 20 lbs (9 kg) for the
CDFI1000-PRO.
Customize Flame
The CDFI500-PRO and
CDFI1000-PRO come with inserts
that allow you to customize the
look of the ame. Refer to Figures
5 and 6. To use the spacers, rst
break them along the break line
(Figure 5). Second, insert into the
nozzle at desired locations. It is
recommended to place them under
any media that crosses through the
ame, for example, logs.
To use the slots, insert them into
the nozzle (Figure 6). A total of
3 slot inserts can be used in each
nozzle.
Figure 5

13
Installation
Wiring Diagram
Bathroom Installation
This unit must be protected by a
GFI circuit. If a receptacle is used it
must be readily accessible.
To prevent electrical shock this
unit is an electrical appliance
that is not watertight and must be
installed as to prevent water from
entering the unit. This unit must be
installed away from showers, tubs,
etc. Never locate replace over a
bathtub or other water containers.
Keep towels and other combustible
materials 3 feet (0.9 m) away from
the top of the unit.
Figure 6
TRANSDUCER 1
FUEL BED
SOLENOID
FILL1
TRANSDUCER 1
FUEL BED
SOLENOID
MAIN
SOLENOID
FILL1
2 WAY
REED
3 WAY
REED
SWITCH
BOARD
LED
DRIVER
BOARD
2 WAY
REED
BT
RECEIVER
LED
DRIVER
BOARD
RELAYRELAY
N1
N2
N3
N4
L1
N1
24V INPUT 24V INPUT
L1
L2
L3
L4
N1
N2
N3
N4
L1
L2
L3
N3 L3
L4
HEAT
CONTROL PCB
SPEAKER
BLUE
WHITE
BLACK
GREEN / YELLOW
BROWN
DC FAN
MOTOR
DC FAN
MOTOR
COMMUNICATION LINK
ELEMENT ELEMENT
3 WAY
REED
SWITCH
BOARD
CDFI500-PROCDFI1000-PRO

14 www.dimplex.com
Operation
WARNING: This unit must be
properly installed before it is
used.
There are three di󰀨erent control
options available for the unit:
manual (under the media), tethered
controller (must be connected to the
unit) and a remote control.
The CDFI1000-PRO unit has two
separate internal modules that are
controlled by the settings entered
on the left side (primary). Finer
adjustment can be done using the
controls on the right module to have
both modules operating at the same
level (secondary).
!
NOTE: When the unit is used in
an environment where background
noise is very low, it may be possible
to hear a sound which is related to
the operation of the ame e󰀨ect.
This is normal and should not be a
cause for concern.
Controls
A. On/O󰀨 Switch
Supplies power to the unit.
B. Standby
Turns ame e󰀨ect on or puts the
unit into standby mode.
!NOTE: When the unit is rst
turned on the lights will come on
and mist will appear 45 seconds
later.
B
AC D
Figure 7
EF
Figure 8
Remote Control
Tethered
Controller
ARELEASE FOR SAMPLING ----- HC 17-05-17
BARTWORK UPDATED AS PER DNA ----- HC 06-06-17
G

15
C. Remote Control
Initialization
Required for initializing the remote
together with the Cassette, see
initialization instructions for more
detail.
D. Test Mode
Used for troubleshooting issues
- outlined in detail in the service
manual which can be found on
www.dimplex.com/customer_
support.
E. Flame Intensity Control
Adjusts the intensity of the ame
and smoke e󰀨ect when the unit has
been activated.
Pressing the will decrease the
ame e󰀨ect and pressing the will
increase the ame e󰀨ect.
!NOTE: A few moments will be
required between adjustment and a
change to the ame e󰀨ect.
!NOTE: During normal
operation it is expected to see
some condensation of water on
the media plate. This will vary
depending on ambient conditions
and should be considered normal.
!NOTE: When the water tank is
empty, the ame e󰀨ect shuts OFF
and the LED's will blink twice,
continuously.
!NOTE: On the CDFI1000-
PRO, each side of the ame can
be adjusted using the on-board
controls.
F. Volume Control
Adjusts the volume of the wood re
sound e󰀨ects.
On the unit: Pressing the
will decrease the volume and
pressing the will increase the
volume.
On the Remote and Tethered
Controls: Pressing the will
turn the volume ‘ON’ (I)and
‘OFF’ ( O ).
G. Heat On/O󰀨
Turns the optional heater
accessory ‘ON’ or ‘OFF’ .
!NOTE: The 2 pin heater wire
(Figure 1) must be connected to
the heater for this control to work.
Remote Control
The tethered controller can be
used in the same manner as the
remote but houses a receiver for
communication with the remote.
The tethered controller must be
connected to the unit and On/O󰀨
Switch must be in the ‘ON’ ( I )
position in order for the remote to
operate.
Operation

16 www.dimplex.com
6. If the synchronization was
successful the LED's will blink
5 times and beep 5 times then
the unit will go to Standby.
This will synchronize the remote
control and the tethered controller.
!
NOTE: It is possible to
synchronize up to 5 units to one
remote control.
Battery Replacement
To replace the battery:
1. Slide battery cover open on the
remote control (Figure 9).
2. Install two 1.5 Volt (AAA)
battery in the battery holder.
3. Close the battery cover.
Battery must be recycled or
disposed of properly. Check
with your Local Authority or
Retailer for recycling advice in your
area.
Battery Cover
Figure 9
!NOTE: To operate correctly the
remote control must be initialized
with the unit.
Remote Control Initialization /
Reprogram
In order for the remote to
communicate with the unit the
receiver must be setup, as outlined
below:
1. Verify that the tethered
controller is connected
correctly - the red light on the
controller will be illuminated.
2. Place the On/O󰀨 Switch
(Figure 7A) in the ON (I)
position.
3. Press the initialization button
on the Primary controls (left
side).
4. The unit will begin to beep
and turn the lights ON and
OFF every 2 ½ seconds to
indicate that the unit is in
synchronization mode.
5. Within 20 seconds of pressing
the button, press any button on
the remote control (Figure 9).
!NOTE: You will have only 20
seconds to perform this last step.
Failure to do so will result in these
steps needing to be followed again.
Operation

17
WARNING: Disconnect
power before attempting any
maintenance or cleaning to
reduce the risk of re, electric
shock or damage to persons.
Filling the water tank
When the water tank is empty,
the ame e󰀨ect will shut OFF and
the LED's will blink continuously.
Follow these steps to rel the
tank.
CAUTION: Allow at least ve
minutes for components to cool
before disassembling the unit to
rell.
1. Gently remove the media and
place it carefully on the ground.
2. Turn the On/O󰀨 switch to the
OFF position (O) (Figure 7A)
3. Remove the rell container by
lifting upwards and outwards.
4. Rell the container with tap
water.
!NOTE: Normal tap water can
be used in the Opti-myst® as long
as the tap water is not considered
to be hard water. In the event
your tap water is hard, you may
use softened water or distilled
water with ⅛ tsp. of salt (0.5 mL)
added to the water reservoir. (The
use of additional salt should only
be when you notice that the unit is
not producing mist as expected.)
5. Screw the cap back on, do not
overtighten.
6. Return the rell container to the
sump, with the tank cap facing
down and the at side of the
tank facing outward.
7. Turn the On/O󰀨 switch to the
ON position ( I ). (Figure 7A)
8. Gently place the top tray back
into position.
If you do not intend on using
the unit for longer than 2 weeks,
empty and drain the unit of water,
and dry all of the water containing
components.
Transducer Replacement
After prolonged usage the ability
for the unit to produce mist may
become reduced. When this
occurs the replacement of the
transducer may be required.
This unit comes with additional
transducer(s), located within the
unit, which can be installed when
this occurs.
!NOTE: There is a small tab
that holds the transducer in place,
that needs to be released before
it can be removed.
Maintenance

18 www.dimplex.com
Maintenance
Figure 10
Cleaning
It is required that the top cover
assembly, sump and transducer
are cleaned with soap and water
on a biweekly basis, or at a
minimum once per month.
CAUTION: Do not put plastic
components in the dishwasher.
The water lter (Figure 1) should
be rinsed out on a regular basis
to remove any collected particles.
Filter Cleaning
The air lters can be removed
and gently rinsed with water to
clean and dried on a towel before
reinstalling.
!NOTE: Replace the lter
so that the course black lter is
facing the back of the unit.
Surface Cleaning
Use a warm damp cloth only to
clean surfaces of the unit. Do not
use abrasive cleaners.
!NOTE: If you need to move
the unit ensure that all of the
components that contain water
have been emptied before
relocating.
Sump
Top Cover
Assembly
Accessories
Release
Tabs
Please contact your local dealer
for genuine Dimplex accessories.
Example: logsets, plug kit, heater
and plumbing kits.
Rell Containers
Plumbing
Caps
Air
Filters
Servicing
Except for installation and
cleaning described in this
manual, an authorized service
representative should perform
any other servicing.

19
Warranty
Two Year Limited Warranty
Products to which this limited warranty
applies
This limited warranty applies to your newly
purchased Dimplex cassette. This limited
warranty applies only to purchases made
in any province of Canada except for
Yukon Territory, Nunavut, or Northwest
Territories or in any of the 50 States of
the USA (and the District of Columbia)
except for Hawaii and Alaska. This limited
warranty applies to the original purchaser
of the product only and is not transferable.
Products excluded from this limited
warranty
Products purchased in Yukon Territory,
Nunavut, Northwest Territories, Hawaii,
or Alaska are not covered by this limited
warranty. Products purchased in these
States, provinces, or territories are sold
AS IS without warranty or condition of
any kind (including, without limitation,
any implied warranties or conditions of
merchantability or tness for a particular
purpose) and the entire risk of as to the
quality and performance of the products is
with the purchaser, and in the event of a
defect the purchaser assumes the entire
cost of all necessary servicing or repair.
What this limited warranty covers and for
how long
Products, other than replace surrounds
(mantels) and trims, covered by this
limited warranty have been tested and
inspected prior to shipment. Subject
to the provisions of this warranty, Glen
Dimplex Americas Ltd. (herein called
Glen Dimplex Americas) warrants such
products to be free from defects in
material and workmanship for a period of
2 years from the date of the rst purchase
of such products as follows: (a) a repair
or replacement warranty on defective
products or parts, including in-home
services, for the rst year following the
date of rst purchase; and (b) thereafter,
a replacement of parts warranty on
defective products and parts (with no
in-home services) for the 1 year period
commencing on the rst anniversary of
rst purchase and ending on the second
anniversary of the date of rst purchase.
Glen Dimplex Americas replace
surrounds (mantels) and trims covered by
this limited warranty have been tested and
inspected prior to shipment and, subject
to the provisions of this warranty, Glen
Dimplex Americas warrants such products
to be free from defects in material and
workmanship for a period of 1 year from
the date of rst purchase of such products.
Warranty services do not include in-home
services.
The limited 2 year warranty period for
products other than replace surrounds
(mantels) and trims and the limited 1 year
warranty period for replace surrounds
(mantels) and trims also applies to any
implied warranties that may exist under
applicable law. Some jurisdictions do not
allow limitations on how long an implied
warranty lasts, so the above limitation may
not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply
to products that have been repaired
(except by Glen Dimplex Americas or its
authorized service representatives) or
otherwise altered. This limited warranty
does further not apply to defects
resulting from misuse, abuse, accident,
neglect, incorrect installation, improper
maintenance or handling, or operation with
an incorrect power source.
What you must do to get service under
this limited warranty
Defects must be brought to the attention
of Technical Service at 1-888-346-7539.
Please have proof of purchase, catalogue/
model and serial numbers available when

20 www.dimplex.com
Warranty
calling. Limited warranty service requires a
proof of purchase of the product.
What Glen Dimplex Americas will do in the
event of a defect
In the event a product or part covered
by this limited warranty is proven to be
defective in material or workmanship
during (i) the 2 year limited warranty
period for products other than replace
surrounds (mantels) and trims, and (ii)
the 1 year limited warranty period for
surrounds (mantels) and trims, you have
the following rights:
• Limited warranty service will be
performed solely by dealers or service
agents of Glen Dimplex Americas
authorized to provide limited warranty
services.
• For products (other than surrounds
(mantels) and trims) for the period
ending at midnight on the rst
anniversary of the date of rst
purchase, Glen Dimplex Americas
will in its sole discretion either repair
or replace such defective product or
part without charge. If Glen Dimplex
Americas is unable to repair or replace
such product or part, or if repair or
replacement is not commercially
practicable or cannot be timely made,
Glen Dimplex Americas may, in lieu of
repair or replacement, choose to refund
the purchase price for such product
or part. This limited warranty entitles
the purchaser to on-site or in-home
warranty services. Accordingly, Glen
Dimplex Americas will be responsible
for all labour and transportation
costs associated with the repair or
replacement of the product or part
except as follows: (i) charges may
be levied for travel costs incurred to
travel to the purchaser’s site where the
product is located if the purchaser’s site
is beyond 30 miles (48 km) from the
closest service depot of Glen Dimplex
Americas dealer or service agent; and
(ii) the purchaser is solely responsible
for providing clear access to all
serviceable parts of the product.
• For products (other than surrounds
(mantels) and trims) for the period
commencing at 12:01 a.m. on the day
after the rst anniversary of the rst
purchase and ending at midnight
on the second anniversary of the
date of rst purchase,this limited
warranty entitles the purchaser to
replacement parts only without charge.
If Glen Dimplex Americas is unable to
replace such part, or if replacement
is not commercially practicable or
cannot be timely made, Glen Dimplex
Americas may, in lieu of replacement,
choose to refund the purchase price
for such part. The purchaser shall
not be entitled to on-site or in-home
warranty services. The purchaser
shall be responsible for all expenses
incurred for the removal of the part
and installation of the replacement part
including, without limitation, all shipping
costs and transportation costs to and
from the authorized dealer’s or service
agent’s place of business and all labour
costs. Such costs shall not be the
responsibility of Glen Dimplex Americas.
• For surrounds (mantels) and trims
for the period ending at midnight
on the rst anniversary of the date
of rst purchase, Glen Dimplex
Americas will in its sole discretion
either repair or replace such defective
surrounds (mantels) and trims or part
thereof without charge. If Glen Dimplex
Americas is unable to repair or replace
such product or part, or if repair or
replacement is not commercially
practicable or cannot be timely made,
Glen Dimplex Americas may, in lieu
of repair or replacement, choose to
refund the purchase price for such