Dimplex DF2000 User manual

Service Manual
Model Number:
DF2000
UL Part Number
690889XXXX
7400690100R00
In keeping with our policy of continuous product development, we reserve the right to make changes without notice.
© 2013 Dimplex North America Limited
Dimplex North America Limited
1367 Industrial Road Cambridge ON Canada N1R 7G8
1-888-346-7539 www.dimplex.com
REV PCN DATE
00 - 13-AUG-13
-
IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to service this
replace. For your safety, always comply with all warnings and safety instructions contained in this
manual to prevent personal injury or property damage.

2 www.dimplex.com
Always use a qualied technician or service agency to repair this replace.
!NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the
equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the
risk of re, serious injury, or death.
OPERATION ..............................................................3
MAINTENANCE ...........................................................4
EXPLODED PARTS DIAGRAM ...............................................5
REPLACEMENT PARTS .....................................................5
WIRING DIAGRAM ........................................................6
3-POSITION SWITCH REPLACEMENT.........................................7
HEATER ON/OFF SWITCH REPLACEMENT ....................................7
THERMOSTAT CONTROL REPLACEMENT .....................................8
REMOTE RECEIVER REPLACEMENT .........................................8
HEATER ASSEMBLY REPLACEMENT .........................................8
POWER CORD REPLACEMENT ..............................................9
FLICKER MOTOR & FLICKER ROD REPLACEMENT .............................9
LED DRIVER BOARD REPLACEMENT ........................................10
LED LIGHT ASSEMBLY REPLACEMENT ......................................10
LOG SET ASSEMBLY REPLACEMENT ........................................ 11
GLASS MEDIA ASSEMBLY AND PARTIALLY REFLECTIVE PANEL REPLACEMENT.... 11
TROUBLESHOOTING GUIDE ...............................................12
TABLE OF CONTENTS

3
Remote Operation
The replace is supplied with an integrated On/Off remote
control.
!NOTE: Ensure that the replace 3 position switch is set
to the remote control setting, “II”. To operate, push the ON
button to turn replace on, push the OFF button to turn the
replace off.
!NOTE: Before attempting any operation with the remote
control, pull the plastic insulator strip out from between the
remote casing and battery cover (Figure 5).
Remote Control Initialization/Reprogram
In the event that your remote control ceases to operate
your replace, follow these steps to reinitialize the remote
control and the remote control receiver in the replace:
1. Place the 3-Position Switch (Figure 1A) in the OFF
(“O”) position.
2. Wait a minimum of 5 seconds and then place the 3-Po-
sition Switch in the Remote Control position.
3. Within 10 seconds of changing the switch position,
press the ON button located on the remote control
(Figure 2). This will synchronize the remote control and
the replace receiver.
!NOTE: You will have only 10 seconds to perform this
last step. Failure to do so will result in these steps needing
to be followed again.
Battery Replacement
To replace the battery:
1. Slide battery cover open on the remote control (Figure
2).
2. Correctly install one 12 Volt (A23) battery in the battery
holder.
3. Close the battery cover.
Battery must be recycled or disposed of properly.
Check with your Local Authority or Retailer for recyc-
ling advice in your area
OPERATION
The controls are located on the upper right of the replace.
(Figure 1)
A. 3-Position Switch
The switch has two ON positions marked with “ I“ and “ II “
. The “ I“ position is for manual operation. In this position
the built-in remote control is by-passed.
The “ II “ position is for operating the unit with the provided
remote control.
When in the “ II “ position the unit is operated with the ON
and OFF buttons of the remote control. When the switch is
in the center position the unit is off.
B. Heater ON/OFF Switch
The Heater ON/OFF Switch supplies power to the heater
fan and the heater element. When the switch is in the ON
position the heater operates if the thermostat calls for heat.
!NOTE: The fan will continue running even when the
heater is not, when the Heater Switch is in the ON position.
C. Heater Thermostat Control
To adjust the temperature to your individual requirements,
turn the thermostat control clockwise all the way to turn on
the heater. When the room reaches the desired temper-
ature, turn the thermostat knob counter clockwise until you
hear a click. Leave in this position to maintain the room
temperature at this setting. For additional heat, turn clock-
wise until you hear the click again and the heater will turn
on.
Resetting The Temperature Cutoff Switch
Should the heater overheat, an automatic cut out will turn
the heater off and it will not come back on without being
reset. It can be reset by switching the 3-Position Switch to
OFF and waiting 5 minutes before switching the unit back
on.
CAUTION: If you need to continuously reset the heater,
unplug the unit and call technical support at 1-888-346-
7539.
!NOTE: The heater may emit a slight, harmless odor
when rst used. This odor is a normal condition caused
by initial heating of internal heater parts and will not occur
again.
Figure 2
Figure 1
A
B
C
ON
Button
Battery Cover
OFF
Button
Plastic Strip

4 www.dimplex.com
MAINTENANCE
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of re, electric
shock or damage to persons.
Glass Cleaning
The glass is cleaned in the factory during the assembly
operation. During shipment, installation, handling, etc., the
front glass panel may collect dust particles; these can be
removed by dusting lightly with a clean dry cloth.
To remove ngerprints or other marks, the front glass panel
can be cleaned with a damp cloth. The front glass panel
should be completely dried with a lint free cloth to prevent
water spots. To prevent scratching, do not use abrasive
cleaners or spray liquids on the clear door surface.
Compact Fireplace Surface Cleaning
Use warm water only to clean painted surfaces of the
Compact Fireplace. Do not use abrasive cleaners.
Servicing
Except for cleaning described above, an authorized service
representative should perform any other servicing.

5
EXPLODED PARTS DIAGRAM
6
13
2
3
4
5
9
10
8
7
14
12
15
11
1
16
REPLACEMENT PARTS
1. Flicker Motor . . . . . . . . . . . . . . . . . . . . 2000220100RP
2. Heater Assembly (with Cutout) ...... 2203610100RP
3. Thermostat with Knob . . . . . . . . . . . . . 2600090100RP
4. 3 Position Switch. . . . . . . . . . . . . . . . . 2800071100RP
5. Heater On/Off Switch ............. 2800070700RP
6. Cord Set ....................... 4100090203RP
7. Flicker Rod ..................... 5902620100RP
8. Partially Reective Panel .......... 5902580100RP
9. Front Glass . . . . . . . . . . . . . . . . . . . . . 5902570100RP
10. Remote Control.................. 3000370500RP
11. Remote Control Receiver ........... 3000380200RP
12. LED Driver Board . . . . . . . . . . . . . . . . 3001170100RP
13. LED Light Assembly
DF2000L - 2 LED's ............... 3001180100RP
DF2000CR - 3 LED's ............. 3001180200RP
14. Felt Feet Pads (Set of 4). . . . . . . . . . . 8600140101RP
15. Log Set Assembly (DF2000L) . . . . . . . 0478550100RP
16. Glass Media (DF2000CR).......... 0441480100RP

6 www.dimplex.com
WIRING DIAGRAM
Units with glass media
Units with log set

7
3-POSITION SWITCH REPLACEMENT
Tools Required: Phillips Head Screwdriver
Flat Head Screwdriver
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top
panel to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the rebox from the back of the mantel by
removing the retaining screws which secure the rebox
brackets to the mantel.
3. Remove the three screws along the back of the unit,
the two on either side along the top edge and the two
at the top of the glass retaining bracket on both sides.
(Figure 3)
4. Lay the Compact Fireplace on its back.
5. Gently open the top panel, laying it on the work sur-
face so that all of the components can easily be seen.
(Figure 4)
6. Locate the Main Power switch and disconnect the wir-
ing connections noting their original locations.
!NOTE: A at head screwdriver can be used to gently
pry between the end of the connector and the switch to
release the wires.
7. Depress the retainer clips on the rear of the switch and
push the switch out through the opening.
8. Properly orient and insert the new switch and connect
all of the wiring.
9. Reassemble in the reverse order as above.
Figure 3
HEATER ON/OFF SWITCH
REPLACEMENT
Tools Required: Phillips Head Screwdriver
Flat Head Screwdriver
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top
panel to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the rebox from the back of the mantel by
removing the retaining screws which secure the rebox
brackets to the mantel.
3. Remove the three screws along the back of the unit,
the two on either side along the top edge and the two
at the top of the glass retaining bracket on both sides.
(Figure 3)
4. Lay the Compact Fireplace on its back.
5. Gently open the top panel, laying it on the work sur-
face so that all of the components can easily be seen.
(Figure 4)
6. Locate the Heat On/Off switch and disconnect the wir-
ing connections noting their original locations.
!NOTE: A at head screwdriver can be used to gently
pry between the end of the connector and the switch to
release the wires.
7. Depress the retainer clips on the rear of the switch and
push the switch out through the opening.
8. Properly orient and insert the new switch and connect
all of the wiring.
9. Reassemble in the reverse order as above.
Figure 4
Top Panel
Glass Retaining
Bracket
Remote Control Receiver
3-Position Switch
Heater On/Off Switch
Thermostat
Heater
Assembly
Power Cord

8 www.dimplex.com
THERMOSTAT CONTROL
REPLACEMENT
Tools Required: Phillips Head Screwdriver
Flat Head Screwdriver
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top
panel to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the rebox from the back of the mantel by
removing the retaining screws which secure the rebox
brackets to the mantel.
3. Remove the three screws along the back of the unit,
the two on either side along the top edge and the two
at the top of the glass retaining bracket on both sides.
(Figure 3)
4. Lay the Compact Fireplace on its back.
5. Gently open the top panel, laying it on the work sur-
face so that all of the components can easily be seen.
(Figure 4)
6. Locate the thermostat assembly and disconnect the
wiring connections noting their original locations.
!NOTE: A at head screwdriver can be used to gently
pry between the end of the connector and the switch to
release the wires.
7. Remove the two retaining screws from the mounting
ange. (Figure 5).
8. Properly orient and install the new thermostat assembly
and connect all of the wiring.
9. Reassemble in the reverse order as above.
REMOTE RECEIVER REPLACEMENT
Tools Required: Phillips Head Screwdriver
Flat Head Screwdriver
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top
panel to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the rebox from the back of the mantel by
removing the retaining screws which secure the rebox
brackets to the mantel.
3. Remove the three screws along the back of the unit,
the two on either side along the top edge and the two
at the top of the glass retaining bracket on both sides.
(Figure 3)
4. Lay the Compact Fireplace on its back.
5. Gently open the top panel, laying it on the work sur-
face so that all of the components can easily be seen.
(Figure 4)
6. Locate the remote control receiver and disconnect the
wiring connections noting their original locations.
!NOTE: A at head screwdriver can be used to gently
pry between the end of the connector and the switch to
release the wires.
7. Release the receiver from the top panel by using
needle nose pliers to depress the tab on the mounting
standoffs and gently lift the receiver off.
8. Properly orient and install the new remote control re-
ceiver and connect all of the wiring.
9. Reassemble in the reverse order as above.
HEATER ASSEMBLY REPLACEMENT
Tools Required: Phillips Head Screwdriver
Flat Head Screwdriver
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top
panel to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the rebox from the back of the mantel by
removing the retaining screws which secure the rebox
brackets to the mantel.
3. Remove the three screws along the back of the unit,
the two on either side along the top edge and the two
at the top of the glass retaining bracket on both sides.
(Figure 3)
4. Lay the Compact Fireplace on its back.
5. Gently open the top panel, laying it on the work sur-
face so that all of the components can easily be seen.
(Figure 4)
6. Locate the heater assembly and disconnect the wiring
connections noting their original locations.
!NOTE: A at head screwdriver can be used to gently
pry between the end of the connector and the switch to
release the wires.
7. Remove the 4 screws that secure the top panel to the
heater assembly
8. Properly orient and install the new assembly and con-
Figure 5
Retaining Screws

9
nect all of the wiring.
WARNING: Ensure wires do not come in contact with
moving parts by securing wires in wiring tie wraps.
9. Reassemble in the reverse order as above.
POWER CORD REPLACEMENT
Tools Required: Phillips Head Screwdriver
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top
panel to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the rebox from the back of the mantel by
removing the retaining screws which secure the rebox
brackets to the mantel.
3. Remove the three screws along the back of the unit,
the two on either side along the top edge and the two
at the top of the glass retaining bracket on both sides.
(Figure 3)
4. Lay the Compact Fireplace on its back.
5. Gently open the top panel, laying it on the work sur-
face so that all of the components can easily be seen.
(Figure 4)
6. Locate the power cord and disconnect the wiring con-
nections noting their original locations.
!NOTE: A at head screwdriver can be used to gently
pry between the end of the connector and the switch to
release the wires.
7. With needle nose pliers, grasp the power cord strain
relief grommet from inside the back of the bottom panel
and push while twisting to remove.
8. Install the new power cord.
9. Reassemble in the reverse order as above.
FLICKER MOTOR & FLICKER ROD
REPLACEMENT
Tools Required: Phillips Head Screwdriver
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top
panel to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the rebox from the back of the mantel by
removing the retaining screws which secure the rebox
brackets to the mantel.
!NOTE: Steps 3-5 are only applicable for units with
logset assemblies.
3. Remove the two screws that secure the front glass
retaining bracket to the unit. (Figure 6)
4. Remove the front glass and set aside in a safe place.
5. Remove the retaining screw in the front middle of the
grate.
6. Remove the three screws along the back of the unit
and the two on either side along the bottom edge.
(Figure 7)
7. Lay the Compact Fireplace on its back.
8. Gently open the bottom panel, laying it on the work sur-
face so that all of the components can easily be seen.
(Figure 8)
9. Locate the icker motor and icker rod.
10. Locate and disconnect the 3 motor assembly wires go-
ing to the terminal block. (Figure 8)
11. Remove the 2 motor mounting screws.
12. Separate the motor from the icker connector and
remove.
Figure 6
Front Glass Retaining
Bracket
Retaining Screws
Figure 7
Bottom Panel

10 www.dimplex.com
13. Slide the icker rod out of the snap-in bushing and
remove.
14. Reassemble in the reverse order as above.
LED DRIVER BOARD REPLACEMENT
Tools Required: Phillips Head Screwdriver
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top
panel to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the rebox from the back of the mantel by
removing the retaining screws which secure the rebox
brackets to the mantel.
!NOTE: Steps 3-5 are only applicable for units with
logset assemblies.
3. Remove the two screws that secure the front glass
retaining bracket to the unit. (Figure 6)
4. Remove the front glass and set aside in a safe place.
5. Remove the retaining screw in the front middle of the
grate.
6. Remove the three screws along the back of the unit
and the two on either side along the bottom edge.
(Figure 7)
7. Lay the Compact Fireplace on its back.
8. Gently open the bottom panel, laying it on the work sur-
face so that all of the components can easily be seen.
(Figure 8)
9. Locate the LED driver board and disconnect the wiring
connections noting their original locations.
!NOTE: A at head screwdriver can be used to gently
pry between the end of the connector and the switch to
release the wires.
10. Release the driver board from the top panel by using
needle nose pliers to depress the tab on the mounting
standoffs and gently lift the driver board off.
11. Properly orient and install the new LED driver board
and connect all of the wiring.
12. Reassemble in the reverse order as above.
LED LIGHT ASSEMBLY REPLACEMENT
Tools Required: Phillips Head Screwdriver
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top
panel to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the rebox from the back of the mantel by
removing the retaining screws which secure the rebox
brackets to the mantel.
!NOTE: Steps 3-5 are only applicable for units with
logset assemblies.
3. Remove the two screws that secure the front glass
retaining bracket to the unit. (Figure 6)
4. Remove the front glass and set aside in a safe place.
5. Remove the retaining screw in the front middle of the
grate.
6. Remove the three screws along the back of the unit
and the two on either side along the bottom edge.
(Figure 7)
7. Lay the Compact Fireplace on its back.
8. Gently open the bottom panel, laying it on the work sur-
face so that all of the components can easily be seen.
(Figure 8)
9. Locate the LED lights along the back. Each light is
secured with four screws and there is a light lter that is
sandwiched between the light assembly and the sheet
metal bracket.
!NOTE: New light lters are not provided with replace-
Flicker Rod
Flicker Motor Terminal Block
LED Driver
Board
Figure 8
Side Section Front
Edge
Log
Ember
Bed
Back
Ledge
Rear
Tab
Figure 9
LED Lights