Dimplex MULTIFIRE DF3015 User manual

Owner’s Manual
Model
DF3015
7207500100R11
IMPORTANT SAFETY INFORMATION: Always read this manual rst
before attempting to install or use this replace. For your safety, always
comply with all warnings and safety instructions contained in this manual
to prevent personal injury or property damage.
To view the full line of Dimplex products, please visit
www.dimplex.com

2 www.dimplex.com
Table of Contents
Always use a qualied technician
or service agency to repair
this replace.
!NOTE: Procedures and
techniques that are considered
important enough to
emphasize.
CAUTION: Procedures
and techniques which, if not
carefully followed, will result in
damage to the equipment.
WARNING: Procedures
and techniques which, if not
carefully followed, will expose
the user to the risk of re,
serious injury, or death.
Welcome & Congratulations ............3
IMPORTANT INSTRUCTIONS ..........4
Fireplace Installation .................7
Operation ...........................9
Maintenance .......................14
Warranty ..........................18
Replacement Parts ...................21

3
Welcome & Congratulations
Thank you and congratulations for choosing to purchase an electric
replace from Dimplex, the world leader in electric replaces.
Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings carefully before
starting installation. Failure to follow these instructions may result in a
possible electric shock, re hazard and will void the warranty.
Please record your model and serial numbers below for future
reference: model and serial numbers can be found on the Model and
Serial Number Label of your replace.
NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at: www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-DIMPLEX (1-888-346-7539)
Monday to Friday 8:00 a.m. to 4:30 p.m. EST
Please have your model number and product serial
number ready. (See above)
Serial Number
Part Number
Model Number

4 www.dimplex.com
When using electrical appliances,
basic precautions should always
be followed to reduce the risk of
fire, electric shock, and injury to
persons, including the following:
① Read all instructions before
using this appliance.
② The heater is hot when in use.
To avoid burns, do not let bare
skin touch hot surfaces. The trim
around the heater outlet becomes
hot during heater operation.
Keep combustible materials, such
as furniture, pillows, bedding,
papers, clothes, and curtains at
least 3 ft (0.9m) from the front of
the unit.
③ Extreme caution is neces-
sary when any heater is used by
or near children or invalids and
whenever the unit is left operating
and unattended.
④ Always unplug the fireplace
when not in use.
⑤Do not operate any heater
after it malfunctions. Disconnect
power at the service panel and
have the heater inspected by a
reputable electrician before reus-
ing.
⑥ Do not operate any unit with
a damaged cord or plug, or if the
IMPORTANT INSTRUCTIONS
heater has malfunctioned, or if
the electric replace has been
dropped or damaged in any man-
ner, contact Dimplex Technical
Service at 1-888-346-7539.
⑦ Do not use outdoors.
⑧ The fireplace is not intended
for use in bathrooms, laundry ar-
eas and similar indoor locations.
Never locate heater where it may
fall into a bathtub or other water
container.
⑨ Do not run the cord under
carpeting. Do not cover cord with
throw rugs, runners or the like.
Arrange cord away from traf-
c area and where it will not be
tripped over.
⑩ To disconnect the unit, turn
the controls off, then remove the
plug from the outlet.
⑪Do not insert or allow foreign
objects to enter any ventilation
or exhaust opening as this may
cause an electric shock or re, or
damage to the heater.
⑫ To prevent a possible re, do
not block air intake or exhaust in
any manner.
⑬ All electrical heaters have
hot and arcing or sparking parts

5
SAVE THESE INSTRUCTIONS
inside. Do not use in areas where
gasoline, paint, or ammable
liquids are used or stored.
⑭ Do not modify the replace.
Use it only as described in this
manual. Any other use not rec-
ommended by the manufacturer
may cause re, electric shock or
injury to persons.
⑮ Always plug heaters directly
into a wall outlet/receptacle.
Never use with an extension cord
or relocatable power tap (outlet/
power strip).
⑯ Do not burn wood or other
materials in the replace.
⑰ Do not strike the replace
glass.
⑱ Always use a certied electri-
cian should new circuits or outlets
be required.
⑲ Always use properly grounded,
fused and polarized outlets.
⑳ Disconnect all power supply
before performing any cleaning,
maintenance or relocation of the
unit.
㉑When transporting or stor-
ing the unit and cord, keep in a
dry place, free from excessive
vibration and store so as to avoid
damage.
IMPORTANT INSTRUCTIONS
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICEABLE PARTS INSIDE

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CAUTION: This equipment has been
tested and found to comply with the limits
for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits
are designed to provide reasonable
protection against harmful interference in
a residential installation. This equipment
generates uses and can radiate radio
frequency energy and, if not installed and
used in accordance with the instructions,
may cause harmful interference to radio
communications. However, there is no
guarantee that interference will not occur
in a particular installation. If this equipment
does cause harmful interference to radio
or television reception, which can be
determined by turning the equipment off
and on, the user is encouraged to try to
correct the interference by one of the
following measures:
• - Reorient or relocate the receiving
antenna.
• - Increase the separation between
the equipment and receiver.
• - Connect the equipment into an
outlet on a circuit different from that
to which the receiver is connected.
• - Consult the dealer or an
experienced radio/TV technician for
help.
This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions: (1) This device
may not cause harmful interference,
and (2) this device must accept any
interference received, including
interference that may cause undesired
operation.
FCC CAUTION: Any changes or
modications not expressly approved by
the party responsible for compliance could
void the user's authority to operate this
equipment.
IMPORTANT INSTRUCTIONS
This device complies with Industry
Canada licence-exempt RSS standard(s).
Operation is subject to the following
two conditions: (1) this device may not
cause interference, and (2) this device
must accept any interference, including
interference that may cause undesired
operation of the device.
Under Industry Canada regulations, this
radio transmitter may only operate using
an antenna of a type and maximum (or
lesser) gain approved for the transmitter
by Industry Canada. To reduce potential
radio interference to other users, the
antenna type and its gain should be so
chosen that the equivalent isotropically
radiated power (e.i.r.p.) is not more
than that necessary for successful
communication.
WARNING: Remote control
contains small batteries. Keep away
from children. If swallowed, seek
medical attention immediately.
WARNING: Do not install battery
backwards, charge, put in re or mix
with used or other battery types - may
explode or leak causing injury.
!NOTE: Changes or modications
not expressly approved by the party
responsible for compliance could
void user's authority to operate the
equipment.

7
Fireplace Installation
WARNING: Ensure the power
cord is not installed so that it is
pinched or against a sharp edge
and ensure that the power cord is
stored or secured to avoid tripping
or snagging to reduce the risk
of re, electric shock or injury to
persons.
WARNING: Construction
and electrical outlet wiring must
comply with local building codes
and other applicable regulations
to reduce the risk of re, electric
shock and injury to persons.
WARNING: Do not attempt
to wire your own new outlets or
circuits. To reduce the risk of re,
electric shock or injury to persons,
always use a licensed electrician.
WARNING: To reduce the risk
of re, do not store or use gaso-
line or other ammable vapors or
liquids in the vicinity of the heater.
CAUTION: Clearance for air
circulation beneath the re-
place insert is provided by two
rubber feet.
Do not install the replace
insert directly on carpet or
similar surfaces which may
restrict air circulation.
CAUTION: If installing the
replace in a carpeted area, place
a one-piece, solid, at surface
under the replace. Ensure that
both of the feet rest securely on
this surface.
CAUTION: High temperature,
risk of re, keep electrical cords,
drapery, furnishings, and other
combustibles at least 3 ft (0.9 m)
from the front of the heater.
!NOTE: The dimensions of
the replace are 30 ¼ in. (768
mm) wide x 25 ½ in. (648
mm) high x 10 ½ in. (267 mm)
1134"
298 mm
3012"
775 mm
25 34"
654 mm
3012"
775 mm
25 34"
654 mm
1134"
298 mm
Figure 1
A
B

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Fireplace Installation
deep. The viewing area is
30 ⅛ in. (765 mm) wide and
20 ⅛ in. (511 mm) high. The
replace does not require any
additional venting. (See Figure
1 for recommended installation
clearances.)
Mantel Installation
Install the replace assembly into
the mantel (refer to mantel as-
sembly instructions).
!IMPORTANT: If not using a
Dimplex mantel, the replace
must be installed in an enclo-
sure with the following MINI-
MUM internal/opening dimen-
sions (Figure 1A).
New Wall Construction
1. Mark the desired location on
the oor and store the re-
place in a safe, dry and dust
free location.
2. Use studs to frame an opening
LOGSET LED LIGHTS
of 30 ½ in. (775 mm) wide x 25
¾ in. (654 mm) high x 11 ¾ in.
(298) deep. (Figure 1B)
3. Plug the unit into a 15 Amp/
120 Volt outlet.
Option #1: The power cord can
be lead from behind the trim
and along the wall to an outlet
near the replace.
Option #2: A new outlet can be
installed inside the new frame
construction.
!NOTE: A 15 Amp, 120 Volt
circuit is required. A dedicated
circuit is preferred but not es-
sential in all cases. A dedi-
cated circuit will be required
if, after installation, the circuit
breaker trips or fuse blows
on a regular basis when the
heater is operating. Additional
appliances on the same circuit
may exceed the current rating
of the circuit breaker.
Wiring

9
Operation
WARNING: This electric
rebox must be properly installed
before it is used.
Manual Controls
The manual controls for the
replace are located in the lower
right hand corner (Figure 2).
A. Main On/Off Switch
Supplies power to the 3-Position
Switch.
B. 3-Position Switch
• Remote (right position):
The unit is operated with the
Figure 2 remote control.
• Flame (center position):
The ame effect is turned on.
• Flame & Heat (left position):
The ame effect and heater
are turned on simultaneously.
When the manual control is
in the Flame & Heat position
the heater does not run on
the remote operated thermo-
stat.
!NOTE: When the manual con-
trol switch is in the Flame and
Flame & Heat positions, the
replace unit will not operate
with the remote control.
C. Initialization Button
Used to synchronize the supplied
remote control with the replace.
!NOTE: The heater on your
replace may emit a slight,
harmless odor when rst used.
This odor is a normal condition
caused by the initial heating of
internal heater parts and will
not occur again.
Resetting The Temperature
Cutoff Switch
Should the heater overheat, an
automatic switch will turn the
heater off and it will not come
back on without being reset. The
ABC

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temperature cutoff switch can be
reset by unplugging the unit, wait-
ing ve (5) minutes and plugging
the unit back in.
CAUTION: If you need to
continuously reset the heater,
unplug the unit and call Dim-
plex North America Limited at
1-888-346-7539. Please have
your model and serial number
ready when calling.
Remote Control
The remote control has a range
of approximately 50 feet (15.25
m), it does not have to be pointed
at the replace and can pass
through most obstacles (including
walls). It is supplied with 243 in-
dependent frequencies to prevent
interference with other units.
Battery Installation
1. Depress tab on the battery
cover on the back of the
remote control and remove
battery cover.
2. Install two AAA batteries into
the remote control (included).
3. Ensure Child Lock is in the
“unlocked” position (Figure 3).
4. Replace the battery cover.
!NOTE: When the “BAT”sym-
bol is present on the remote
control it is recommended to
replace the batteries promptly,
to maintain full functionality of
the remote/replace. The re-
mote transmitter has a battery
backup time of only several
hours.
Battery must be recycled
or disposed of properly.
Check with your Local
Authority or Retailer for recycling
advice in your area.
Remote Control Initialization/
Reprogramming
1. Plug cord into a 120 Volt wall
outlet.
2. Ensure the Main On/Off Switch
located in the switch box on
the replace in the lower right
hand corner is in the On
position.
3. Set the 3-Position Switch (Fig-
Operation
Figure 3
Batteries
Child Lock

11
Operation
ure 2B) to the Remote position
(right position).
4. Press and hold the Initializa-
tion Button on the unit (Figure
2C).
5. While holding the Initialization
Button, press the Flame/Heat
On/Off button or the Puri-
re™ On/Off button on the
remote control.
6. Release the Initialization But-
ton on the unit.
7. Press the Flame/Heat On/Off
button to turn the Flame/Heat
function on or press the Puri-
re™ On/Off button to turn
the Purire™ function on.
Remote Control Functions
(All letter references are to Figure 4)
B. Set Temperature
Press Hbutton to turn re-
place on.
Press J to raise thermostat, or
I to lower the thermostat.
Press both Jand I to change
°F to °C.
C. Light Dimmer Control
Press the
button to turn the
Flame & Heat on.
Repeatedly press the L or K
button to increase or decrease
the brightness of the upper
lights.
D. Flame Speed Control
Press the button to turn the
Flame & Heat on.
Press the N button to increase
the speed of the ame.
Press the M button to de-
crease the speed of the ame.
E. Sleep Timer
The Sleep Timer automatically
shuts off the replace after a
preset time (from 30 minutes
to 8 hours).
During replace operation, to
set the sleep timer press the
P button. Set the timer from
30 minutes through 8 hours.
The replace will automatically
turn off when the sleep timer
reaches zero (0) minutes.
The sleep timer can be can-
celled at any time by pressing
the Obutton repeatedly until
the sleep timer displays noth-
ing.
F. Purire™
When the Purire™ function
is on, the Purire™ symbol
will ash. When off the symbol
will be solid. The default set-

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Operation
ting for the Purire™ is set at
low speed.
Press the H button to turn the
Purire™ function On.
Press the Q to decrease the
Purire™ speed or the R to
increase the speed.
Press the H button to turn the
Purire™ function off.
!NOTE: To turn the Flame &
Heat and Purire™ off, press both
control buttons simultaneously.
H. Flame & Heat On/Off Button
Press the Hbutton to turn the
Flame/Heat function on. When
Bis higher then Athe heat will
come on. To turn the heat off,
lower the B so that it’s setting is
lower then the A. The default tem-
perature setting is 72°F (22°C).
!NOTE: When using the
remote control the heater runs
Figure 4 - Remote Control Functions
M
L
N
K
B
E
A
D
IC
P
O
J
F
R
Q
GH
A. Room Temperature
B. Set Temperature
C. Light Dimmer Control
D. Flame Speed Control
E. Sleep Timer
F. Purire™
G. Purire™ On/Off
H. Flame & Heat On/Off
I. Temperature Down
J. Temperature Up
K. Dimmer Down
L. Dimmer Up
M. Flame Speed Down
N. Flame Speed Up
O. Sleep Timer Down
P. Sleep Timer Up
Q. Purire™ Speed Down
R. Purire™ Speed Up

13
Operation
on a thermostat. Press the
Jor Ibuttons to adjust the
set temperature. Once the
desired set temperature is
reached the heater will turn off.
The heater will cycle On and
Off to maintain the desired set
temperature.
Disable Heat
If desired, depending on the sea-
son, the heater on the unit can be
disabled. The unit will operate in
the same fashion, with remainder
of the controls.
To Disable - Press Jand Oat the
same time. The temperature
setting on the remote will no
longer be visible.
!NOTE: The heat will not work
in manual controls either.
To Enable - Press Jand Qat the
same time. The temperature
setting will now be visible
again.
Child Lock (Figure 5)
1. Depress tab on the battery
cover on the back of the re-
mote and remove the battery
cover.
2. Move Child Lock tab to the
right to lock the remote control.
3. Move Child Lock tab back to
the left to unlock the remote
control.
4. Replace the battery cover.
!NOTE: To temporarily unlock
the remote control press (in
order) Ithen Jthen K.
When the remote control’s back-
light is illuminated the Child Lock
is bypassed. When the backlight
is off the Child Lock is re-activat-
ed.
Frequency Interference
If the replace does not respond
properly to the remote control, the
remote operating frequency may
have to be reset. The remote
control can send another fre-
quency code to the circuit board
to eliminate interference.
1. Simultaneously press the O
button and the Qbutton on the
remote control.
2. “COD” will appear in place of
Figure 5
Unlocked Locked
Child Lock Tab

14 www.dimplex.com
Maintenance
WARNING: Disconnect power
before attempting any main-
tenance or cleaning to reduce
the risk of re, electric shock
or damage to persons.
!NOTE: The replace should
not be operated with an accumu-
lation of dust or dirt on or in the
unit, as this can cause a build up
of heat and eventual damage. For
this reason the heater must be
inspected regularly, depending
upon conditions and at least at
yearly intervals.
Light Bulb Replacement
Light bulbs need to be replaced
when you notice a dark section of
the ame or when the clarity and
detail of the log ember bed exte-
rior disappears. There are three
bulbs under the log set assembly
which generate the ames and
embers, and two bulbs above that
illuminate the log exterior.
Lower Light Bulb Requirements
Quantity of three clear chande-
lier or candelabra bulbs with an
E-12 (small) socket base, 60 Watt
rating. Example: GE 60BC or
Philips 60CTC. Do not exceed
60 Watts per bulb.
Helpful Hints: It is a good idea to
replace all light bulbs at one time
if they are close to the end of their
rated life. Group replacement will
reduce the number of times you
need to open the unit to replace
the sleep timer digits.
3. Release the Obutton and the
Q button.
4. Press the Initialization button
on the unit (Figure 2C).
5. Press the H button on the
remote.
Your remote will now have a dif-
ferent frequency communicating
with the replace.
Operation

15
Trim
Front Glass
Log Set Assembly
Figure 6
Upper Light Bracket
Lower Bulbs
LED Wire Harness
Upper Bulbs
light bulbs. Care must be taken
when removing the log set as the
log set contains LED’s and wires.
To access the lower light bulb
area:
CAUTION: Allow at least ve
minutes for light bulbs to cool off
before touching bulbs to avoid ac-
cidental burning of skin.
1. Slide replace out of mantel.
2. Remove four Phillips screws
from right side of trim (Figure
6).
3. Remove trim.
4. Slide glass to right side of re-
place to remove (Figure 6).
5. Pull the front edge of the
plastic Log Set or plastic grate
up and forward until the rear
tab releases from the ledge
located at the bottom of the
mirror (Figure 7).
!IMPORTANT: Only handle the
Log Set Assembly by the Em-
ber Bed or plastic grate.
!NOTE: Log Set Assembly ts
tightly into rebox, some force
may be necessary to remove.
6. Set Log Set Assembly in front
of replace.
7. Disconnect the Log Set As-
sembly’s LED wire harness
from unit.
8. Unscrew bulbs counter clock-
wise.
9. Insert new bulbs and screw in
clockwise.
10. Reconnect the LED wire har-
Maintenance

16 www.dimplex.com
Back
Ledge
Log
Ember Bed
Rear
Tab Front
Edge
Side Section
Figure 7
ness.
11. Install the Log Set Assembly
by placing the front, bottom
edge of the Ember Bed in the
track behind the control panel.
Once in place, push down on
the back edge of the Ember
Bed until the rear tab snaps
into place under the Mirror
(Figure 7).
!NOTE: Ensure the Log Set
Assembly is installed tightly
under the back ledge to pre-
vent light leakage.
12. Slide front glass back into
position and attach trim.
Upper Light Bulb Requirements
Quantity of two (2) clear chande-
lier or candelabra bulbs with an
E-12 (small) socket base, 15 Watt
rating. Do not exceed 15 Watts
per bulb.
To access the upper light bulb
area:
CAUTION: Allow at least ve
minutes for light bulbs to cool off
before touching bulbs to avoid ac-
cidental burning of skin.
1. Slide replace out of mantel.
2. Remove four Phillips screws
from right side of trim (Figure
6).
3. Remove trim.
4. Slide glass to the right side of
the replace to remove (Figure
6).
5. Remove Upper Light Bracket
(Figure 6).
6. Upper bulbs are located in
the upper left and upper right
corners of the replace.
7. Unscrew bulbs counter clock-
wise.
8. Insert new bulbs and screw in
clockwise.
9. Re-install Upper Light Bracket.
10. Slide front glass back into
position and attach trim.
Purire™ Filter
The Purire™ lter supplied in
your replace is reusable and
washable. The lter should be
cleaned or replaced on average
Maintenance

17
Maintenance
once a year. To clean the lter
gently tap lter on a hard sur-
face to dislodge any loose dirt or
debris, and then clean with water.
No soap or cleaning products are
recommended. The lter size
is 20 x 10 x 1 inches, rated at
MERV 10.
To replace lter:
1. Remove replace from mantel.
2. Filter can be accessed from
the top rear of the unit (Figure
8).
3. Grasp lter and slide lter
straight up.
4. Replace or clean lter.
!NOTE: If after market air lter
is used ensure it is installed
according to the manufac-
turer’s recommended instruc-
tions.
Glass Cleaning
The glass is cleaned in the factory
during the assembly operation.
During shipment, installation,
handling, etc., the glass may col-
lect dust particles; these can be
removed by dusting lightly with a
clean dry cloth.
To remove ngerprints or other
marks, the glass can be cleaned
with a damp cloth. To prevent
scratching, do not use abrasive
cleaners or spray liquids on the
glass surface.
Fireplace Surface Cleaning
Use a cloth dampened with warm
water only to clean painted sur-
faces of the electric replace. Do
not use abrasive cleaners.
Figure 8
Purire™
Filter

18 www.dimplex.com
Warranty
Products to which this limited warranty
applies
This limited warranty applies to the fol-
lowing model of your newly purchased
Dimplex electric replace DF3015 and to
newly purchased Dimplex replace sur-
rounds (mantels) and trims. This limited
warranty applies only to purchases made
in any province of Canada except for
Yukon Territory, Nunavut, or Northwest
Territories or in any of the 50 States of the
USA (and the District of Columbia) except
for Hawaii and Alaska. This limited war-
ranty applies to the original purchaser of
the product only and is not transferable.
Products excluded from this limited war-
ranty
Light bulbs and Purire™ lters are not
covered by this limited warranty and
are the sole responsibility of the owner/
purchaser. Products purchased in Yukon
Territory, Nunavut, Northwest Territories,
Hawaii, or Alaska are not covered by this
limited warranty. Products purchased in
these States, provinces, or territories are
sold AS IS without warranty or condition
of any kind (including, without limitation,
any implied warranties or conditions of
merchantability or tness for a particular
purpose) and the entire risk of as to the
quality and performance of the products is
with the purchaser, and in the event of a
defect the purchaser assumes the entire
cost of all necessary servicing or repair.
What this limited warranty covers and for
how long
Products, other than replace surrounds
(mantels) and trims, covered by this
limited warranty have been tested and
inspected prior to shipment. Subject to
the provisions of this warranty, Dimplex
warrants such products to be free from
defects in material and workmanship for a
period of 5 years from the date of the rst
purchase of such products as follows: (a)
a repair or replacement warranty on defec-
tive products or parts, including in-home
services, for the rst 1 year following the
date of rst purchase; and (b) thereafter, a
replacement of parts warranty on defective
products and parts (with no in-home ser-
vices) for the 4 year period commencing
on the rst anniversary of rst purchase
and ending on the fth anniversary of the
date of rst purchase.
Dimplex replace surrounds (mantels) and
trims covered by this limited warranty have
been tested and inspected prior to ship-
ment and, subject to the provisions of this
warranty, Dimplex warrants such products
to be free from defects in material and
workmanship for a period of 1 year from
the date of rst purchase of such products.
Warranty services do not include in-home
services.
The above section is a summary only
of your warranty rights. Please review
the remaining provisions of this war-
ranty for your specic rights.
The limited 5 year warranty period for
products other than replace surrounds
(mantels) and trims and the limited 1 year
warranty period for replace surrounds
(mantels) and trims also applies to any
implied warranties that may exist under
applicable law. Some jurisdictions do not
allow limitations on how long an implied
warranty lasts, so the above limitation may
not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to
products that have been repaired (except

19
by Dimplex or its authorized service
representatives) or otherwise altered. This
limited warranty does further not apply
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation,
improper maintenance or handling, or
operation with an incorrect power source.
What you must do to get service under
this limited warranty
Defects must be brought to the attention of
Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX (1-888-346-
7539), or 1367 Industrial Road, Cam-
bridge Ontario, Canada N1R 7G8. Please
have proof of purchase, catalogue/model
and serial numbers available when calling.
Limited warranty service requires a proof
of purchase of the product.
What Dimplex will do in the event of a
defect
In the event a product or part covered by
this limited warranty is proven to be defec-
tive in material or workmanship during (i)
the 5 year limited warranty period for prod-
ucts other than replace surrounds (man-
tels) and trims, and (ii) the 1 year limited
warranty period for surrounds (mantels)
and trims, you have the following rights:
• Limited warranty service will be
performed solely by dealers or service
agents of Dimplex authorized to pro-
vide limited warranty services.
• For products (other than surrounds
(mantels) and trims) for the period
ending at midnight on the rst anni-
versary of the date of rst purchase,
Dimplex will in its sole discretion either
repair or replace such defective prod-
uct or part without charge. If Dimplex
is unable to repair or replace such
product or part, or if repair or replace-
ment is not commercially practicable or
cannot be timely made, Dimplex may,
in lieu of repair or replacement, choose
to refund the purchase price for such
product or part. This limited warranty
entitles the purchaser to on-site or
in-home warranty services. Accord-
ingly, Dimplex will be responsible for all
labour and transportation costs associ-
ated with the repair or replacement of
the product or part except as follows: (i)
charges may be levied for travel costs
incurred to travel to the purchaser’s
site where the product is located if the
purchaser’s site is beyond 30 miles (48
km) from the closest service depot of
Dimplex’s dealer or service agent; and
(ii) the purchaser is solely responsible
for providing clear access to all service-
able parts of the product.
• For products (other than surrounds
(mantels) and trims) for the period
commencing at 12:01 a.m. on the
day after the rst anniversary of
the rst purchase and ending at
midnight on the fth anniversary of
the date of rst purchase,this limited
warranty entitles the purchaser to re-
placement parts only without charge. If
Dimplex is unable to replace such part,
or if replacement is not commercially
practicable or cannot be timely made,
Dimplex may, in lieu of replacement,
choose to refund the purchase price
for such part. The purchaser shall not
be entitled to on-site or in-home war-
ranty services. The purchaser shall be
responsible for all expenses incurred
for the removal of the part and installa-
tion of the replacement part including,
without limitation, all shipping costs and
transportation costs to and from the
Warranty

20 www.dimplex.com
authorized dealer’s or service agent’s
place of business and all labour costs.
Such costs shall not be the responsibil-
ity of Dimplex.
• For surrounds (mantels) and trims
for the period ending at midnight on
the rst anniversary of the date of
rst purchase, Dimplex will in its sole
discretion either repair or replace such
defective surrounds (mantels) and
trims or part thereof without charge. If
Dimplex is unable to repair or replace
such product or part, or if repair or re-
placement is not commercially practica-
ble or cannot be timely made, Dimplex
may, in lieu of repair or replacement,
choose to refund the purchase price
for such product or part. The purchaser
shall not be entitled to on-site or in-
house services. The purchaser is re-
sponsible for all expenses incurred for
repair or replacement of such product
or part including, without limitation, all
shipping costs and transportation costs
to and from the authorized dealer’s or
service agent’s business and all labour
costs. Such costs shall not be the
responsibility of Dimplex.
• On-site or in-home services not
provided under this warranty may be
performed at the purchaser’s specic
request and expense at Dimplex’s
then-current rates for such services.
What Dimplex and its dealers and service
agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS
DIRECTORS, OFFICERS, OR AGENTS,
BE LIABLE TO THE PURCHASER OR
ANY THIRD PARTY, WHETHER IN CON-
TRACT, IN TORT, OR ON ANY OTHER
BASIS, FOR ANY INDIRECT, SPECIAL,
PUNITIVE, EXEMPLARY, CONSEQUEN-
TIAL, OR INCIDENTAL LOSS, COST,
OR DAMAGE ARISING OUT OF OR
IN CONNECTION WITH THE SALE,
MAINTENANCE, USE, OR INABILITY TO
USE THE PRODUCT, EVEN IF DIMPLEX
OR ITS DIRECTORS, OFFICERS, OR
AGENTS HAVE BEEN ADVISED OF
THE POSSIBILITY OF SUCH LOSSES,
COSTS OR DAMAGES, OR IF SUCH
LOSSES, COSTS, OR DAMAGES ARE
FORESEEABLE. IN NO EVENT WILL
DIMPLEX, OR ITS OFFICERS, DIREC-
TORS, OR AGENTS BE LIABLE FOR
ANY DIRECT LOSSES, COSTS, OR
DAMAGES THAT EXCEED THE PUR-
CHASE PRICE OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO
THE PURCHASER.
How State and Provincial law apply
This limited warranty gives you specic
legal rights, and you may also have other
rights which vary from jurisdiction to juris-
diction. The provisions of the United Na-
tions Convention on Contracts for the Sale
of Goods shall not apply to this limited
warranty or the sale of products covered
by this limited warranty.
Warranty