Dimplex SIL48 User manual

Service Manual
IMPORTANT SAFETY INFORMATION:
Read this manual first before attempting to install or use this electric fireplace. Always comply with the
warnings and safety instructions contained in this manual to prevent personal injury or property damage.
7401090000R00
Models
SIL48/SIL48M
SIL60/SIL60M
SIL72
SIL96

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Exploded Parts Diagrams ......................................................3
Wiring Diagrams ..............................................................4
SIL48......................................................................4
SIL48M ....................................................................4
SIL60......................................................................5
SIL72......................................................................5
SIL96......................................................................5
Replacement Part Procedures ..................................................6
Preparing the Firebox for Service ................................................6
Heater Assembly Replacement .................................................7
Touch Pad Replacement.......................................................8
Flicker Motor Replacement ....................................................9
Heater Assembly Replacement ................................................10
Flame LED Replacement .....................................................11
Color LED Replacement ......................................................11
Temperature Sensor (NTC) Replacement .........................................11
Troubleshooting .............................................................12
Conventions used in this manual:
!NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of re,
serious injury, or death.
Table of Contents

3
Exploded Parts Diagrams
1. Main Control Board
SIL48 MOD 0 ....................9602330100RP
SIL48 MOD A ....................9602332400RP
SIL48M MOD 0 ...................9602330200RP
SIL48M MOD A...................9602332500RP
SIL60 & SIL72 MOD 0. . . . . . . . . . . . . .9602332300RP
SIL60 & SIL72 MOD A. . . . . . . . . . . . . . 9602332600RP
SIL96 MOD 0 ....................9602330300RP
SIL96 MOD A ....................9602332700RP
2. Remote Control
MOD 0. . . . . . . . . . . . . . . . . . . . . . . . . .9602110200RP
MOD A .........................9602332800RP
3. Touch Pad (with IR sensor) . . . . . . . . . . 9602110300RP
4. Flicker Motor. . . . . . . . . . . . . . . . . . . . .9602110400RP
5. Heater Assembly. . . . . . . . . . . . . . . . . . 9602332200RP
6. Flame LEDs
SIL48 & SIL48M ..................9602110600RP
SIL60...........................9602330400RP
SIL72...........................9602330500RP
SIL96...........................9602330600RP
7. Color LEDs
SIL48 & SIL48M ..................9602110700RP
SIL60...........................9602330700RP
SIL72...........................9602330800RP
SIL96...........................9602330900RP
8. Temperature Sensor (NTC)
SIL48 & SIL48M ..................9602110800RP
SIL60 & SIL72 . . . . . . . . . . . . . . . . . . . . 9602331000RP
SIL96...........................9602331100RP
9. Front Glass
SIL48 & SIL48M ..................9602331200RP
SIL60...........................9602331300RP
SIL72...........................9602331400RP
SIL96...........................9602331500RP
10. Power Cord. . . . . . . . . . . . . . . . . . . . . .9602111000RP
11. Wall Mounting Hardware. . . . . . . . . . . . 9602331600RP
12. Feet
MOD 0 .........................9602331700RP
MOD A .........................9602332900RP
13. Log Set
SIL48 & SIL48M ..................9602331800RP
SIL60...........................9602331900RP
SIL72...........................9602332000RP
SIL96...........................9602332100RP
1
3
4
5
6
7
911
MOD 0 MOD A
2

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Wiring Diagrams
SIL48
SIL48M
Flame
Thermistor
Thermal Cutout
Ground
L (Hot)
N (Neutral)
Touch Pad
Flicker
Motor
Fan
Fuse
IR Receiver
Ember Bed Lights
Flame
Thermistor
Thermal Cutout
Ground
L (Hot)
N (Neutral)
Touch Pad
Flicker
Motor
Fan
Fuse
IR Receiver
Ember Bed Lights
Heat Toggle Switch

5
SIL60
SIL72
SIL96
Wiring Diagrams
Ember Bed Lights
Flame
Thermistor
Touch Pad
IR Receiver
Fuse
Thermal Cutout
Flicker
Motor
Fan
Ground
L (Hot)
N (Neutral)
Thermistor
Touch Pad
IR Receiver
Ground
L (Hot)
N (Neutral)
Flame
Ember Bed Lights
Thermal Cutout
Fuse
Flicker
Motor
Fan

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Replacement Part Procedures
WARNING: If the the replace was operating prior to servicing, allow at least 10 minutes for the
heating elements to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric
shock or injury to persons.
Tools Required: Phillips Head Screwdriver
1. Unplug the unit.
2. Undo the latch at the top and unhook the front glass to remove it (Figure 1).
3. Remove the logs, rocks, or glass chunks and put them in a safe place.
4. If the unit is mounted to the wall, remove the two screws that secure the wall mounting bracket.
(Figure 2)
5. Place replace on a work surface.
6. Remove the screws that secure the back panel. The number of screws will vary depending on the
size of the replace. Put the back panel aside (Figure 3).
7. Remove the 2 screws on each side of the top panel. Unplug the connector from the main control
board, and put the top panel aside (Figure 4).
Preparing the Firebox for Service
Figure 1
Figure 2
Figure 3
Figure 4

7
Heater Assembly Replacement
Tools Required: Phillips Head Screwdriver
Side Cutters
Pliers
1. Follow the steps of “Preparing for Service” on page 6 of this manual before continuing.
2. Using pliers, disconnect the wires from the main control board, making note of their original locations.
3. Remove the screws on the main control board (Figure 5). For units with arrowhead standoffs, pinch each of the two
standoffs, one at a time, while lifting the board to release it (Figure 6).
4. Put the new main control board in place, and secure with the screws / standoffs.
5. Connect the wires to the new board, following the picture previously taken.
6. Reassemble the replace by reinstalling the top panel, followed by the back panel.
①
①
②
Figure 5 Figure 6

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Tools Required: Phillips Head Screwdriver
Side Cutters (to cut wire ties)
1. Follow the steps of “Preparing for Service” on page 6 of this manual before continuing.
2. Remove the screws that hold the ame panel retaining bracket (Figure 7).
3. Flex the ame panel carefully to remove it.
4. Remove the two screws that secure the main board (you can leave the standoffs connected) in order to access the
screw underneath.
5. Remove the screws that hold the touch pad bracket.
6. Trace the wires from the touch pad to the main control board. Disconnect them, while making note of their original
locations.
7. Put the screwdriver in the guide holes on the touch pad bracket to unscrew the touchpad. There are two small
screws to remove.
8. Place the new touchpad in the bracket, ensuring that the components go into the corresponding spaces. Screw it
into place with the previously removed screws.
9. Secure the touch pad bracket into place, as well as the main board.
10. Put the ame panel back into place, making sure that the screw holes are oriented toward the bottom, and that it is
inserted into the slots at the top.
11. Secure the ame panel retaining bracket.
12. Reassemble the replace by reinstalling the top panel, followed by the back panel.
Touch Pad Replacement
Flame Panel
Flame Panel
Retaining Bracket
Remove these screws
Remove these screws
(on both sides)
Figure 7

9
Flicker Motor Replacement
Tools Required: Phillips Head Screwdriver
Wire Cutter/Stripper
1. Follow steps 1-6 of “Preparing for Service” on page 6 of this manual before continuing.
2. Remove the icker rod by rst taking it out from the middle brackets, then pulling it from the side opposite the icker
motor, and nally pulling it away from the icker motor (Figure 8).
3. Remove the two screws that hold the icker motor bracket to the rebox (Figure 9).
4. Using a wire cutting tool, cut off the factory-installed wire connectors.
5. Using a wire stripping tool, strip the purple and white wires approximately 13 mm (1/2”).
6. Using the twist-on wire connectors, connect the white wire from the icker motor to the white wire from the rebox,
and the black white from the icker motor to the purple wire from the rebox (Figure 10).
7. Install the icker motor on the bracket.
8. Secure the bracket to the replace.
9. Reassemble the replace by reinstalling the top panel, followed by the back panel.
motor bracket
motor
white
white
purple black
new motor
Figure 8
Figure 9
Figure 10

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Heater Assembly Replacement
Tools Required: Phillips Head Screwdriver
Pliers
Side Cutters
Wire Cutter/Stripper
1. Follow the steps of “Preparing for Service” on page 6 of this manual before continuing.
2. Disconnect the wires from the heater assembly, making note of their original locations. Snip the zip ties as needed.
For the connections that are made with wire nuts that cannot be screwed off, cut them off using wire cutters.
3. Remove the 4 screws that secure the heater assembly to the top panel (Figure 11).
4. Install the new heater assembly using the four screws previously removed.
5. Connect the wires to the new heater assembly, using the picture you took before as a guide.
6. Strip the wires that were cut using wire strippers. Connect them in their original location using the provided wire nuts,
ensuring a strong enough connection that individual wires cannot be pulled out from the wire nut. Use the provided
zip ties to secure them out of the way of other components.
7. Reassemble the replace by reinstalling the top panel, followed by the back panel.
Figure 11

11
Flame LED Replacement
Color LED Replacement
Tools Required: Phillips Head Screwdriver
1. Follow steps 1-6 of “Preparing for Service” on page 6 of this manual before continuing.
2. Remove the screws that secure the ame LED strip to the rebox.
3. Unplug the connectors from the LED strips on the left.
4. Properly orient and install the new LED strips. Connect the wires.
5. Install the back panel.
Tools Required: Phillips Head Screwdriver
1. Follow steps 1-5 of “Preparing for Service” on page 6 of this manual before continuing.
2. Unscrew the two posts that secure the media tray.
3. Carefully remove the media tray. There may be some resistance as there is tape holding it.
4. Remove the screws that secure the LED strips to the rebox.
5. Peel off the silicone on the connectors to the far right, and unplug them.
!NOTE: The silicone is only necessary during transportation of the product, and does not need
to be replaced.
6. Secure the LED strip using the screws previously removed and plug in the connectors.
7. Secure the media tray.
Temperature Sensor (NTC) Replacement
Tools Required: Phillips Head Screwdriver
1. Follow the steps 1-6 of “Preparing for Service” on page 6 of this manual before continuing.
2. Disconnect the wire from the temperature sensor (on the top panel) to the main control board.
3. Remove the screw that secures the temperature sensor to the top panel.
4. Properly orient and install the new temperature sensor.
5. Use the provided zip tie to keep the wire away from the heater assembly.
6. Connect the wire from the new temperature sensor to the main board.
7. Reassemble the replace by reinstalling the top panel, followed by the back panel.

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Troubleshooting
Problem Cause Solution
Unit will not turn on
No incoming power Ensure unit is plugged directly into
electrical outlet and ensure there is
power.
Defective main control board Replace main control board
Defective touch pad Replace touch pad
Remote is not working
Batteries are dead Replace batteries. Refer to
maintenance section.
Defective remote control Replace remote control.
Defective IR sensor. Replace touch pad.
Heater
Heater shuts off on its own; cutout is
engaged
Dirt and debris are preventing the unit
from working properly
Clean the air vents and the heater
assembly with compressed air
Defective heater assembly Replace heater assembly
Heater is not turning on and ember
bed is ashing Heat is deactivated
While the unit is on, press and hold the
Heat button for 10 seconds until the
heat turns on.
Heat is not turning on Improper operation
Ensure heat button is pressed and
set temperature is above ambient
temperature
Defective main control board Replace main control board
Appearance
Display shows E2 Defective temperature sensor Replace temperature sensor
Display shows E3 Defective heater assembly Replace heater assembly
Flame is not visible Flames are turned off
Ensure ame is on. Press Flame
button to toggle through different
display modes.
Defective ame LEDs Replace ame LEDs
Flame is frozen Defective icker motor Replace icker motor
Media bed does not light up Defective media LEDs Replace media LEDs
Noise
Unit is noisy when the heat is on Defective heater assembly Replace heater assembly
Unit is noisy when the ame is on Defective icker motor Replace icker motor
1-888-346-7539 | www.dimplex.com
In keeping with our policy of continuous
product improvement, we reserve the
right to make changes without notice.
© 2021 Glen Dimplex Americas A BRAND OF GLEN DIMPLEX AMERICAS
Revision Date
00 18-Oct-19
01 23-Aug-21