Dog Care TC05 User manual

1、Customer Support ................................................................................ 3
1.1 Dog training collars ....................................................................... 3
1.1.4 How to pair a new collar with the remote. .................................. 3
1.1.5What exactly does the security key lock function do? ............... 4
1.1.6 Where can I purchase just the collar/receiver? ......................... 4
1.1.7 Can i remove the metal prongs and just use the beep and vibrate
settings? ............................................................................................. 4
1.1.8 How to test if the shock works before putting on dog? ............ 4
1.1.9 How to adjust the shock level. .................................................. 5
1.1.10 Does the collar stop barking without using the controller? .. 5
1.1.11 What size dog is this for? .......................................................... 5
2、Troubleshooting ................................................................................... 5
1.1.1 Dog training collars .................................................................... 5
1.1.1 The belt is too big to be threaded through the device./How to
adjust the collar size ............................................................................. 5
1.1.2 My belt ripped where it was attached to the receiver. ................ 5
1.13 The remote charged perfectly and receiver is showing zero bars
on the indicator and cannot pair them together? It is defective? Error!
Bookmark not defined.
1.1.4 how can I turn off the collar? .................................................... 5
1.1.5 I am trying to find out if this also works without the remote so
when .................................................... Error! Bookmark not defined.

1.1.7 My receiver will not charge and there is no light ..................... 6
1.1.8 My shock button is not working, only the vibration and the sound.
Whats wrong? .................................................................................... 6
1.1.9 Can't be charged. ....................................................................... 7
1.1.10 The collar doesn't fit my dog. No reaction with it. ................. 7
1.1.11 Too big for my dog's neck. ..... Error! Bookmark not defined.
1.1.12 When I put the orange button, there is no shock But with a delay
about 5-10 seconds? ........................................................................... 7
1.1.13 The receiver is not water proof . ............................................... 7
3、Complains ...................................................................................... 8
1.1.1 The product hurt my dog. ........................................................... 8
1.1.2 The remote does not work. ......................................................... 9
1.1.3 The remote/receiver's battery is dead. ......................................... 9

1、Customer Support
1.1 Dog training collars
1.1.1. Can’t turn on remote
Move the keyboard lock on the left side of the remote control to the
unlocked position.
1.1.2 Can't turn on receiver
(1) Check the light of receiver. Whether it is turn on red or green while
it's been charging?
If it turns red, charge the receiver until it turns green.
If the light of receiver doesn’t turn on after plug in power source, please
use another charger.
If the light of the receiver is green and it blinks, yet it does not respond to
the remote. Try step (2)
(2) Try re-pairing
There is a video link about re-connection:
https://youtu.be/DsPwxZcPLqQ
1. Ensure that the receiver is turned off. Long press the turn off button of
the receiver for 3 seconds.
2. Long press the orange matching key on the back of the remote control
for 3 seconds, and the receiver will make a beep sound and vibrate, which
means the matching is successful
3. If it does not work- Send new whole set
1.1.3 How long does it take to charge?
Usually, it takes 2-3hours to fully charged the remote and receiver
separately.
1.1.4 How to pair a new collar with the remote.
Remote Transmitter and Receiver Collar have been paired from delivery.
Channel Display is “1”.
(1) Toggle the channel switching button, and select channel 2 or 3. After
selecting, the display will show the channel number.

(2) After confirming that the receiver is turned off, hold the On/Off
Button of receiver for 3 seconds until the LED Indicator Light on receiver
flashes alternately in red and green.
(3) Hold the Pairing Button on the remote control for 1.5 seconds. When
the receiver makes a beep, the pairing is completed.
1.1.5 What exactly does the security key lock function do?
It locks the action buttons and prevents mis operation. No more
accidental shock would happen to your dog with the Dogcare Remote
Dog Shock Collar
1.1.6 Where can I purchase just the collar/receiver?
You can purchase the second collar via this link:
https://www.amazon.com/dp/B07N7G7Q2Y
And we don't sell the remote separately.
1.1.7 Can i remove the metal prongs and just use the beep and
vibrate settings?
No, the metal prong cannot be removed.
1.1.8 How to test if the shock works before putting on dog?
1: Fully charge the receiver and make sure the collar is connected.
2: Adjust the shock level about 10. This intensity of shock would not
affect our customer. --Press
and hold static level regulator activation button which in remote’s top
left and simultaneously rotate static level regulator until the digit on the s
creen reaches a suitable strength.
3: Put your 2 fingers attached the 2 electrodes
4: Press the shock button
If you still couldn't feel the static, which shows the remote program has a
malfunction.
(Or use professional testing apparatus. This testing apparatus will be
produced in the future.)

1.1.9 How to adjust the shock level.
Here is a link about how to change the shock level:
https://youtu.be/Qf0roDBtnsI
Press and hold static level regulator activation button which in remote's
top left and simultaneously rotate static level regulator until the digit on
the screen reaches a suitable strength.
1.1.10 Does the collar stop barking without using the controller?
No, this collar does not work automatically. And it is a training collar, not
bark collar.
1.1.11 What size dog is this for?
The collar fits for 10lbs-100lbs. And The receiver’s belt is adjustable.
The neck size of this collar is 9.8"-24.8".
2、Troubleshooting
1.1.1 Dog training collars
1.1.1 The belt is too big to be threaded through the device./How to
adjust the collar size
It has been threaded during production. If customer find the belt not
threaded yet, offer this video to him: https://youtu.be/DsPwxZcPLqQ
If the belt is too long, cut a little bit and burn the lead head.
1.1.2 My belt ripped where it was attached to the receiver.
(1) The tape of the TC05 receiver cannot be replaced by itself. It has been
sewn to the receiver by the factory.
(2) If customer accepts, we could send him\her a returned item (returned
by other customers) if he cannot find a suitable belt.
1.1.3 How can I turn off the collar?
TC05 receiver can be shut down, long press the on key in the figure for 5
seconds to shut down.

1.1.4 My receiver will not charge and there is no light
Check whether the charging cord and charger can work – Charge with
different chargers.
If doesn’t work - send a replacement.
1.1.5 My shock button is not working, only the vibration and the
sound. What’s wrong?
(1). Please make sure you or your dog simultaneously touch both
electrodes. Only both electrodes are touched shock will work. If your dog
has a long hair, please separate hair to make sure Both Electrodes Are
Touched.
(2). Could you please change the shock level more than 40? The right top
of remote display is the shock level. If it is too low, you may not feel
shocked.
(3). Could you please tell us whether the “WIFI” icon on the remote flash
(Go off and back then) when you press the shock button?
If doesn’t flash, try re-pair steps:
There is a video link about re-connection:
https://youtu.be/DsPwxZcPLqQ
1. Ensure that the receiver is turned off. Long press the turn off button of
the receiver for 3 seconds.
2. Long press the orange matching key on the back of the remote control
for 3 seconds, and the receiver will make a beep sound and vibrate, which
means the matching is successful
If re-pair doesn’t work: send a replacement.

1.1.6 Can't be charged.
(1).Could you please tell us whether the light of receiver is turn on red or
green while it's being charging?
(2).Whether the light blink after it's plugged out from the power source?
If no: receiver is defective, send a replacement.
1.1.7 The collar doesn't fit my dog. No reaction with it.
Check whether the remote is on;
Check whether the lock button is on;
Test on himself (adjust the shock level to 10 firstly);
Suggest on how to use it:
1. Use verbal commands first, and supplement with a corrective stimulus
only as needed. Be consistent with your verbal commands, using the
same words every time. Work with your pet on one behavior at a time to
avoid confusion and frustration. Use as little stimulus as possible and
only to reinforce verbal commands when necessary. Do not over correct
your dog.
2. For example, use the beeps as warning by pressing Beep button. The
dog will become conditioned to the beep preceding the corrective
stimulus and will soon learn to recognize the beep as a warning along
with your verbal command. Do not rely on this product solely to train
your dog. Some dogs will not respond to this product. We cannot
guarantee the effectiveness of this or any trainer on your dog. If your dog
shows signs of growling, snarling, biting or aggression while using the
collar, discontinue use immediately and contact a professional trainer for
advice.
1.1.8 When I put the orange button, there is no shock But with a delay
about 5-10 seconds?
Make sure the receiver battery is enough. When it’s low battery , The shock
function will delayed.

If customer has full charged the receiver but there still exists a long delay:
replacement.
1.1.9 The receiver is not water proof .
we have some tips on how to make a better waterproof function:
- The receiver is made of waterproof materials but the charging port mig
ht loosen during usage. There is a very small gap between the charging
port and the lid.
So before it has any contact with water, please make sure the receiver ch
arge port is covered tightly. So that the water couldn’t get into the receive
r.
- You could also stick a tape on the port to prevent the water in.
- The most important thing is that please wipe the water at charging port
before charging.
- If it possible,you could dry out the receiver in rice for around 8 hours o
r dry it with an air dryer patiently if the water get into the receiver unfortu
nately.
These steps can help a lot on waterproof. Send new receiver.
3、Complains
1.1.1 The product hurt my dog.
For easing babydogs suffering, we would like to take the responsibility an
d fully undertake medical expenses.
In order to solve this problem for you could you please kindly offer me
these information:
1Dog’s name
2 your dog’s age and breed.
3 Dog’s weight
4 Dog’s hair. Does he/her has thick hair?
To process a solution, we need you write a email to
【 [email protected] 】
Your email could contain
Paypal account, bill. Also please send us the pictures on the vulturous and

the diagnosis. I will solve this problem within 24 hours.
We sincerely suggested that for your dog and your safety:
1: When you use the dog training collar, be sure to attached the silicone
caps to the two electrodes.
2:The electrodes donʼt directly touch the dog's skin. The silicone caps
protect the dog from continuous electric shock and makes the dog more
comfortable.
3: Do not wear receiver for more than 8 hours.
4︓In case the shock button is pressed by mistake，please carefully
observe the dog's use.
1.1.2 The remote does not work.
(1)Could you please make sure you have turned on the remote.（the
button is on the left of the remote.）
(2)Please clockwise twist the knob which is on the top left side of the
remote
(3)After the second steps, if the remote screen is still black, Which
indicates the remote is broken.
1.1.3 The remote/receiver's battery is dead.
(1) Could you please tell me How long do you charge it?
(2) Did the receiver overcharged?
(3) Could you please tell us whether the light of receiver is turn on red or
green while it's being charging?
(4)Whether the light blink after it's plugged out from the power source?
Usually, you could charge the receiver about 2-3hours. When the light
turns green, please unplug it in time.
If you charge it for a long time, which will kill the battery.
The receiver couldn't hold battery, this is is battery problem.
We will issue you the replacement within 12 hours after we receive your
reply.
Please offer me your shipping address and order number.