Dog Care WELL-D ADV TC01 User manual

WELL-D ADV
Dog Training Collar
(Model: TC01)
DogCare WELL-D ADV Dog Training Collar (Model: TC01) FAQ’s
1. Can’t turn on Remote.
a. Please make sure the remote is charged. Plug the charging cable into the port at the
bottom of the remote and the other end into a working power outlet. Charging should
take about 2 to 3 hours. (It is suggested to charge only for 2 to 3 hours to preserve longer
battery life).
b. After charging twist the knob on the top left of the remote clockwise. The remote should
beep and the screen should light up. The battery level will be indicated by the bars shown
on the battery.
2. Can’t turn on the Receiver.
a. Please make sure the Receiver (collar) is charged. Plug the charging cable into the port at
the bottom side of the receiver and the other end into a working power outlet. Charging
should take about 2 to 3 hours. (It is suggested to charge only for 2 to 3 hours to preserve
longer battery life).
b. Press and hold the ON / OFF button on the top of the Receiver until the collar makes a
double beep and vibrates (press it hard).
3. The Receiver/Collar does not respond.
a. Make sure the receiver and the remote are both charged and have enough power.
b. Make sure the receiver and remote have been paired. (See #6).
c. Check if both units are turned ON.
d. If you have more than one (1) receiver/collar, make sure that the receiver is on the
corresponding channel. (Test the different channels if necessary by changing the channel
with the button on the right and pressing the beep or vibrate button to confirm. Re-pair if
necessary).
e. Press the beep or the vibrate button to test if the receiver is responding. (To test the
shock see #10).
4. The Receiver/Collar is not charging (Battery level for collar shows zero)
a. The remote will display "0 battery" for the receiver when the receiver is OFF. Remember
to always turn ON the Receiver/Collar first and then the Remote Control to see the battery
level.
b. If no signal (beep, vibration or shock) is sent to the Receiver/Collar within 6-8 hours, it will
go into Sleep Mode (the collar will turn OFF). To use the units again, make sure to turn them
ON.

5. The collar turns off on its own.
a. If no signal (beep, vibration or shock) is sent to the Receiver/Collar within 6-8 hours, it will go
into Sleep Mode (the collar will turn OFF). To use the units again, make sure to turn them ON.
b. This is designed to save power, but also to remind owners to check the prong’s contact with
their dog’s skin.
6. How to “Pair” the Receiver/Collar with the Remote Control.
a. The remote and receiver have been paired at the factory. Channel Display is “1”.
1) To start, make sure the Receiver/Collar is turned OFF. To turn it OFF press and
hold the ON/OFF button on the top of the collar until it beeps and the indicator
will flash a red light.
2) Make sure the remote is turned ON. To turn it ON you must twist the knob at
the top left of the remote clockwise.
3) Press and hold the ON/OFF button on the collar until the light “quickly” flashes
green. (Don’t let go even if the collar beeps)
4) Then, on the remote, press and hold the “Channel button” (button with the
numbers 1, 2, 9 on it). When it pairs the Receiver/Collar will vibrate and will go
back to flashing at a normal speed.
5) Once the units are paired, the remote control display will show 1 and 30. To
make sure they are connected press the beep or vibrate button.
b. Also here is a link about how to re-pair the older version receiver and the remote:
https://youtu.be/4XTecuRdahw
1. Hold Static Level Regulator Activation button and Beep Button simultaneously for 8
secs. The Channel Display will default to "0".
2. Connect the receiver with Power Source (matching mode can only be activated during
charging), then hold Channel Switch for 8 secs. The receiver will vibrate and beep,
which indicates matching is complete. You will see "1" in the Channel Display if
matching is successful.
7. To Pair Additional Collars to the Remote. (TC01 can pair up to 9 collars on 1 remote).
a. Repeat steps iii. and iv. from #6 (How to Pair the collar to the remote control).
1) Press and hold the ON/OFF button on the collar until the light “quickly” flashes
green. (Don’t let go even if the collar beeps)
2) Then, on the remote, press and hold the “Channel button” (button with the
numbers 1, 2, 9 on it). When it pairs the Receiver/Collar will vibrate and will go
back to flashing at a normal speed.
3) Once the units are paired, the remote control display will show 2 and 30. (A 3rd
collar, 3 and 30 and so forth). To make sure they are connected press the beep or
vibrate button.
8. How to “Clear” Receivers/Collars from the Remote Control.
a. To clear all matched receivers, on the remote press and hold the level and beep buttons at
the same time for approximately 3-7 seconds. It will beep twice.
b. The channel display will show zero.

c. To Re-Pair receivers see #6 above.
9. What does the security key lock function do?
a. The security lock button is located on the left side of the remote. It locks or unlocks the
remote. In the locked position it will prevent the remote from working and from shocking
your dog if a button on the front of the remote is accidentally pushed.
b. Note that the locked position will lock the entire Remote Control keypad.
10. How do I test the shock?
a. Make sure the receiver and remote are charged.
b. Adjust the static/shock level to about 10. (You should feel something at this level but it
won’t be too powerful).
c. To adjust the shock level press and hold the “Level button” on the remote while
simultaneously rotating the ON/OFF knob on the top left.
d. To test the shock both prongs must be in contact with the skin. (It is suggested to test on
your right forearm at about level 10).
e. When both electrodes/prongs are in contact with your skin, make a quick press to the
shock button (orange button). Don't hold down the button, and don't press it multiple
times, just one Click.
f. You can adjust the level up to 15 or 20 if you don’t feel anything.
g. If the shock is still not working you could try to reset the remote (#8) and re-pair the collar
(#6). Then try the above steps again.
11. Shock Setting does not seem to work on my dog.
a. Both electrodes (prongs) must be touched simultaneously for the shock to work.
b. You may want to change the shock levels. Start at 30 or 40 and go up by 5 or 10 each time
when testing to see if it has an effect on your dog.
c. If your dog has a thick undercoat you may need to separate the fur to make sure that both
electrodes are touching their skin.
d. You may need to trim some of the fur to make sure your dog’s skin touches both prongs.
e. You can also slightly wet the area as water helps to conduct the electric static.
12. There is a delay between when I push the orange shock button and when the shock happens.
a. When the battery is low there may be a delay with the shock function. Make sure the
remote and receiver are fully charged.
b. Do not hold down the shock button. Try giving one quick press.
13. Can I remove the metal prongs and just use the beep and vibrate settings?
a. No. The metal prongs cannot/shouldn’t be removed. Removing them will cause the collar
to be ineffective.
b. If you don't want to use Static/Shock you can set the “shock level” to the minimum.
c. Silicone caps that come with the training collar can be placed on the prongs. This will
slightly lessen the strength of the shock through the prongs. (Extra or replacement silicone
caps can be purchased at): https://www.amazon.com/DOG-CARE-Training-Replacement-
Caps
d. Note: Both prongs need to be in contact with your dog’s skin for the shock to work.
e. Note: The collar should not be worn for over 8 hours. You should often check the area
where the prongs contact your dog and make adjustments as necessary to avoid irritation.

f. Never use the collar with receiver attached to a leash. The metal prongs could hurt your
dog.
14. What size dog is this collar for?
a. The collar fits dogs from around 10 lbs to 100 lbs. The belt is adjustable and fits neck sizes
from 9.8 inches to 24.8 inches.
15. The collar/belt does not fit my dog.
a. The collar is adjustable. When fitting the training collar on your dog you should be able to
fit one finger between the collar and your dog’s neck.
16. The collar/belt ripped where it is attached to the receiver.
a. The belt is replaceable. You can use a collar that is not wider than 0.94 inches wide and not
thicker than 0.19 inches thick. If you would like you can purchase a replacement belt at:
https://www.amazon.com/accessorystrap/replacementcollar
17. Where can I purchase just the collar/receiver?
a. You can purchase a second collar at: https://www.amazon.com/Dog-Training-Collar-
Receiver-Rechargeable
b. remote will pair with up to 9 receivers.
c. Make sure you buy the same model so you can pair it with your Remote Control.
d. Note: The remote is not sold separately from the receivers/collars.
18. Can I buy the Remote Control only?
a. No. The Remote is not sold separately from the receivers/collars.
19. Does the collar stop my dog from barking without using the remote controller?
a. No. This collar is manually controlled by the owner/trainer. It is a training collar, not a
bark collar.
b. DogCare, Inc. does sell an automatic, bark-activated collar:
https://www.amazon.com/DOG-CARE-Rechargeable-Bark-Collar
20. The receiver is not waterproof.
a. The receiver is Rainproof.
b. The receiver is made of waterproof materials, but it is possible that water may get into
the charging port. Always make sure that the port is tightly covered. It might be helpful
to also cover the port with a strong tape to prevent water from getting in.
c. If water gets into the receiver you could try to dry it with a hair dryer or stick it in dry
rice for 8-hours. These actions may help with waterproof function.
Training
1. Use verbal commands first. Supplement with a corrective stimulus only as needed.
2. Be consistent with your verbal commands, using the same word(s) every time.
3. Work with your pet on one behavior at a time to avoid confusion or frustration.

4. Use as little stimulus as possible and only to reinforce verbal commands as necessary.
a. You can start by using the beep as a warning along with your verbal command. The
dog will become conditioned to the beep (and your verbal command) preceding the
corrective stimulus and will soon learn to recognize it as a warning.
5. Using food, treats, and praise is recommended to help with positive and effective training.
6. Do not rely solely on this product to train your dog. Some dogs may not respond to this
product.
• If your dog shows signs of growling, snarling, biting, or aggression while using the collar,
discontinue use immediately and contact a professional trainer for advice.
Safety
1. The receiver collar is not a regular collar and should never be attached to a leash to walk your
dog. The metal prongs could hurt your dog during pulling.
2. To avoid rashes or discomfort on your dog’s skin do not leave the collar on your dog for over 8
hours.
3. Check periodically to make sure that the area where the prongs contact your dog’s skin are
not irritated. You can adjust the collar slightly to other spots on your dog’s neck. You can also
use the silicone caps to cover the metal prongs.
4. Do not allow children or anyone with little or no experience with dogs to handle this training
device.
5. This device is only intended to be used to train dogs. It should not be used for other purposes.
6. Do not use this device on dogs that are under 6-months, sick, pregnant, or older dogs.
7. For aggressive dogs, please use this device with caution.
For additional assistance please contact our customer support team at 1-833-220-1900, 9:00am to
9:00pm Eastern Time, 7-days a week. You can also Chat with us at:
https://dogcare.afterservice.vip/web/index. Or Email us at: [email protected].