Dolphin DS800 Technical Document

DS800
DOLPHIN SOAP CARTRIDGE
MULTIFEED FOAM SYSTEM
Installation, Operation and Maintenance Guide
01424 202224 DOLPHINSOLUTIONS.CO.UK
PRODUCT CODES
› DS800 Multifeed Soap System
› DS800-Pipework Pipework & Fittings Pack – Order 1 per dispenser
› Dispensers not included - order separately
Guide created July 2019 : Revision B

2 DS800 Installation, Operation and Maintenance Guide www.dolphinsolutions.co.uk
CONTENTS
› Pack Contents 3
› Install – Quick Start Guide 4
› Install – Important Notes 5
› Install – Example Set-Ups 6
› Operations & Maintenance 8
› Troubleshooting 9
› Warranty, Compliance & Certification 11

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PACK CONTENTS
1 x WALL MOUNTED
MULTIFEED SYSTEM
Fasteners included
2
5
4
6
1
3
•
•
•
•
•
•
1 x VENT PIPE
Placed at end of dispenser run
Requires clearance
to replace cartridge
400
500
139 139
1
2
3
4
5
6
Description
Back Plate
3.5 Litre Refill
Cartridge
Valved
Connector
Level
Indicator Pipe
2 Litre
Reservoir
(Fixed)
Isolation
Valve
Additional information
Variety of fixing holes
Consumable item 1 x complimentary
cartridge supplied
Used to remove and replace cartridge
from the system
Visual indication of soap level to
inform when cartridge needs replacing
Continues supply to dispensers while
cartridge is empty and awaiting
replacement
For isolation of soap supply to
dispensers
1x PIPEWORK /
FITTINGS PACK
1 pack per soap dispenser
1 x 900mm Length Pipe
1 x 10mm Equal Tee Connector
1 x 10-8mm Straight Reducer
4 x 10mm Pipe Clips

C
P
C
P
C
P
C
P
C
P
C
P
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INSTALL QUICK START GUIDE
EXAMPLE 1
SYSTEM PLACED
BELOW DISPENSERS
› Ensure pumps are installed
below system and foaming
compressors are placed
directly next to dispensers
EXAMPLE 2
SYSTEM PLACED
ABOVE DISPENSERS
› Ensure foaming
compressors are placed
directly next to dispensers
Key
P = Pump
C = Compressor
= Soap flow
STEP 1
SELECT POSITION
Select position for multifeed
system ensuring facility staff
will have unobstructed
access for regular cartridge
replacement.
STEP 2
FIX MULTIFEED
Mount multifeed system
onto flat wall using the
fixing holes and slots
provided.
STEP 3
FIX PIPEWORK
Use pipework and fittings
to create a straight and
horizontal run past all
dispensers. Breakoff to each
dispenser using tee fittings.
STEP 4
FIX VENT PIPE
Install vent pipe vertically at
the end of the run. Ensure
top is higher than multifeed
system to avoid overflow.
t
t
STEPS 1 - 2 STEP 3 STEP 4
t t
ttt

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INSTALL IMPORTANT NOTES
PP
PP
PPPP
C
P
P
P
P
SUPPLY DIRECTION
› Soap supply can feed left or right from multifeed system.
Move supplied red plug to block direction not in use.
EASE OF ACCESS
› Ensure facility staff will have unobstructed access to
multifeed system being mindful they will need to access
the system regularly to replace the cartridge.
PUSH FITTINGS
› Push pipe all the way in to avoid leaks. Pull to check the
pipe is secure.
› Keep fittings and pipework clean and scratch free.
› Avoid angled cuts or distortion by cutting with pipe cutters.
10-8mm REDUCER
› 10-8mm reducer can be used to step down pipe size
dependent on input diameter of selected dispensers.
› If required, push the reducer into the 10mm equal tee
fitting at the breakoff point to each dispenser.
STRAIGHT PIPEWORK
› It is vital to install pipework straight as undulations will trap
air reducing efficiency and function.
› Use pipe clips provided or a metal cable tray.
› A slight upwards gradient towards the vent pipe is
acceptable and can help air escape.
COMPRESSOR & PUMP
› Compressor (C) mixes air with soap to create foam soap.
For best results, place compressor as close to the dispenser
as possible.
› Place Pump (P) below cartridge to reduce work load on the
pump and increase its lifespan.
SOAP TYPE
› Foam refill soap cartridges must be purchased from an
authorised supplier.
› Contact Dolphin for information.
COMPATIBLE DISPENSERS
› Panel mounted: BCL632F
› Counter mounted: BC633F
› Behind mirror : BCZ1596

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INSTALL EXAMPLE SET-UPS
System behind mirror
Automatic dispensers
Behind mirror dispensers
C
P
P
C
P
C
01
System behind mirror
Automatic dispensers
Panel mounted dispensers
02
System behind mirror
Manual dispensers
Panel mounted dispensers
04
System behind mirror
Automatic dispensers
Counter mounted dispensers
03
Multifeed System Behind Mirror
Multifeed System Behind Mirror
Multifeed System Behind Mirror
Multifeed System Behind Mirror
Key
P = Pump
C = Compressor

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INSTALL EXAMPLE SET-UPS
System under counter
Automatic dispensers
Counter mounted dispensers
C
P
C
P
05
System under counter
Automatic dispensers
Panel mounted dispensers
06
System under counter
Manual dispensers
Panel mounted dispensers
08
System under counter
Manual dispensers
Counter mounted dispensers
07
Multifeed System Under Counter
Multifeed System Under Counter
Multifeed System Under Counter
Multifeed System Under Counter
Key
P = Pump
C = Compressor

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OPERATIONS AND MAINTENANCE
CLICK
CHECK SOAP LEVEL
› Level indicator pipe provides visual indication of soap
level to inform when cartridge requires replacement.
ORDER MORE SOAP
› Foam refill soap cartridges must be purchased
from an authorised supplier.
› Contact Dolphin for information.
WEB dolphinsolutions.co.uk
TEL [phone]
FAX [phone]
REPLACE CARTRIDGE
› Instructions to replace refill cartridge below.
› These instructions are also printed on each individual
cartridge.
CLEAN CONNECTOR
› Connector can require cleaning after time to
remove build up of soap residue.
› To clean, disconnect from cartridge and submerge
in a cup of warm water. Dry and reconnect.
CLEAN THE SYSTEM
› When cleaning the outside of the system do not use
steel wool or cleaning agents containing alcohol, acid, or
abrasives.These substances could damage the surface of
the system or react with materials used inside causing
leaks.
› For surface cleaning use only soap and water and wipe
dry with a clean cloth. When cleaning around the system
ensure it is protected from any splattering of harsh
cleansers.
› The sealed multifeed system and pipework will not
require any internal flushing.
CLEAN DISPENSERS
› See technical documents on specific dispensers for
information on maintenance and cleaning.
› Disconnect empty box by
pressing firmly on button
and pulling downwards
› Slide refill off bracket and
recycle cardboard box and
ramp
› Pull out spout from inside
new refill, remove foil seal
and slide into bracket
› Push connector firmly
onto refill spout
› Click indicates successful
connection
01
02
03
04
05
Full
Replace cartridge
within this range
Empty

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TROUBLESHOOTING
For accurate troubleshooting on individual soap dispensers seek the guide for that specific model via dolphin.co.uk.
For troubleshooting on the cartridge multifeed system and adjoining pipework see below.
Assumption is made that there are no issues with individual soap dispensers.
PROBLEM
› LEAK AT A PUSH
CONNECTOR
FITTING
› LEAK UNDER
MULTIFEED
SYSTEM
SYMPTOMS
Connector has tension on it /
pipework is not level as it
enters connector.
Connector has no tension on
it and all pipework enters
parallel.
Soap leaking around
connector.
Soap leaking under
reservoir.
CAUSE
Pressure compromising the
integrity of the joint.
Pipe not fully inserted into
connector. Seal not made.
Dirt compromising joint
integrity. Seal not made.
Angled cut comprising joint
integrity. Seal not made.
Valved connector is not fully
coupled with cartridge spout.
Soap has built up around
connector during cartridge
replacements.
Reservoir bag has been
damaged.
SOLUTION
Reconfigure pipework to
release tension. A cable tray
is the best way to keep
pipework straight and level.
Ensure pipework is fully
inserted into connectors.
Pull to check.
Remove pipe from connector
and clean. If damaged
replace/re-cut pipe.
Remove pipe from
connector and re-cut.
Disconnect connector, ensure
cartridge spout is slid
correctly into bracket, then
firmly reconnect. Click
indicates successful
connection.
Clean valved connector
following instructions in the
maintenance section.
Request service visit by
Dolphin engineer to replace
reservoir bag.
››

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TROUBLESHOOTING
For accurate troubleshooting on individual soap dispensers seek the guide for that specific model via dolphin.co.uk.
For troubleshooting on the cartridge multifeed system and adjoining pipework see below.
Assumption is made that there are no issues with individual soap dispensers.
PROBLEM
› NO FLOW OF
SOAP TO DISPENSERS
SYMPTOMS
When automatic dispensers
are triggered, no soap is
dispensed.
When manual pumps
depressed, no soap is
dispensed.
Assumption:
No issue with actual
dispensers.
All pipework connections are
free of leaks
CAUSE
System has run out of soap
and cartridge is empty.
Valved connector is not
fully coupled with cartridge
spout.
Reservoir isolation valve is
closed. (Blue handle is
perpendicular to pipework)
Soap has not been bled all
the way to dispensers.
SOLUTION
Replace cartridge and bleed
dispensers if air has entered.
Disconnect connector, ensure
cartridge spout is slid
correctly into bracket, then
firmly reconnect. Click
indicates successful
connection.
Turn blue handle so it is
parallel with pipework and
front of reservoir.
Bleed the system.
For automatic dispensers
use the refill button to prime
the dispensers.
For manual dispensers pump
until soap is dispensed.

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WARRANTY, COMPLIANCE & CERTIFICATION
WARRANTY
Dolphin warrants that its products will be free of defects in
material and workmanship during normal use for one year
from the date the product is purchased.
If a defect is found in normal use, Dolphin will, at its
discretion, repair, provide a replacement part or product, or
make appropriate adjustments. Damage caused by accident,
misuse, or abuse is not covered by this warranty. Improper
care and cleaning will void the warranty. Proof of purchase
(original sales receipt) must be provided to Dolphin with all
warranty claims.
Dolphin is not responsible for labour charges, installation, or
other incidental or consequential costs other than those
noted above. In no event shall the liability of Dolphin exceed
the purchase price of the product.
If you believe that you have a warranty claim, contact your
Dolphin Distributor, Dealer or Plumbing Contractor. Please be
sure to provide all pertinent information regarding your claim,
including a complete description of the problem, the product,
model number, the date the product was purchased, from
whom the product was purchased and the installation date.
Also include your original invoice.
DOLPHIN AND/OR SELLER DISCLAIM ANY LIABILITY FOR
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
This warranty excludes product damage due to installation
error, incorrect maintenance, wear and tear, battery, product
abuse, or product misuse, whether performed by a contractor,
service company, or the consumer.
WELL COMPLIANCE
The DS800 used in conjunction with compatible foam soap
dispensers meets the requirements outlined in WELL v2
2018 by IWBI (International WELL building Institute)
Section
Water, W08 Handwashing, Part 2A
WELL is a building standard with an aim to improve global
health by transforming the spaces where people spend their
lives. Research and evidence based.
By using sealed soap cartridges in the DS800, the risk
of bacterial contamination is dramatically reduced creating a
more hygienic washroom compared to those using bulk fill
top up containers.
PATENT PENDING
Pending UK Patent Application
No. 1314060.3

Dolphin Solutions
Southpoint, Compass Park, Bodiam, Robertsbridge TN32 5BS
Tel: [phone]
Fax: [phone]
www: dolphinsolutions.co.uk
[email protected].uk