Doro 450 User manual

DORO 450
MOBILE SOCIAL ALARM
User guide
English

2
Contents
Safety information .............................................................................................................................. 3
Important information ........................................................................................................................ 3
2.1 Medical units ........................................................................................................................................ 3
2.1.1 Implanted medical devices ........................................................................................................... 4
2.2 Specific Absorption Rate (SAR) ............................................................................................................. 4
Package content .................................................................................................................................. 4
Description.......................................................................................................................................... 5
Alarms................................................................................................................................................. 5
5.1 Emergency alarm .................................................................................................................................. 5
5.2 Fall alarm .............................................................................................................................................. 5
5.3 Geo-Fence alarm .................................................................................................................................. 5
5.4 Technical alarms ................................................................................................................................... 6
Positioning .......................................................................................................................................... 6
Sending SMS........................................................................................................................................ 6
Doro 450 and docking station, front and side view .............................................................................. 7
Button, LED, sound and vibration chart ............................................................................................... 8
9.1 Doro 450, the body worn device .......................................................................................................... 8
9.2 Doro 450, docking station .................................................................................................................... 8
Installation .......................................................................................................................................... 9
Configuration & Settings...................................................................................................................... 9
11.1 Allow incoming call............................................................................................................................... 9
11.2 Answering mode................................................................................................................................. 10
11.3 Alarm Back-up number....................................................................................................................... 10
11.4 Alarm delay......................................................................................................................................... 10
11.5 Fall alarm sensitivity ........................................................................................................................... 10
11.6 Power indicator .................................................................................................................................. 10
11.7 Side button ......................................................................................................................................... 10
11.8 Geofence............................................................................................................................................. 10
11.9 Access rights ....................................................................................................................................... 10
Maintenance ..................................................................................................................................... 11
12.1 Cleaning .............................................................................................................................................. 11
12.2 Reinstatement .................................................................................................................................... 11
Technical data ................................................................................................................................... 11
13.1 Doro 450, the body worn device ........................................................................................................ 11
13.2 Charging Cradle/Beacon ..................................................................................................................... 12
13.3 Power supply ...................................................................................................................................... 12
13.4 Environment ....................................................................................................................................... 12
Environmental information ............................................................................................................... 13
14.1 Proper disposable of products ........................................................................................................... 13
14.2 Proper disposal of batteries in this product ....................................................................................... 14
EU Declaration of Conformity ............................................................................................................ 14
UK Declaration of Conformity ............................................................................................................ 14

3
Safety information
•Users should pay particular attention to the potential for interference from other systems
operating in the same or adjacent frequency bands.
•The Doro 450 cannot and shall not be dismantled.
•Danger of explosion if battery is incorrectly replaced. To reduce risk of fire or burns, do not
disassemble, crush, puncture, short external contacts, expose to temperature above 60° C (140°
F), expose to extremely low air pressure or dispose of in fire or water. Recycle or dispose of used
batteries according to the local regulations or reference guide supplied with your product.
•Only use recommended power supply as stated in the section Power supply.
•The wall socket should be installed near the Doro charger equipment and should be easily
accessible.
•Follow the rules and laws that apply wherever you are, and always turn off the unit whenever its
use is prohibited or can cause interference or hazards. Only use the unit in its normal user
position. The unit should never be used in an operating temperature exceeding 40 °C or below -
10 °C.
Important information
All systems using radio and telecommunications are subject to interference beyond the user’s
control.
Products from Doro are designed to minimize the impact of such interference. Nevertheless, the user
must be aware that system components can be subjected to interference or other influences that
may cause malfunction.
It is therefore important to regularly check that every part of the system works in all areas, especially
radio communications. Contact your supplier immediately in case of any suspected malfunction.
Keep the product away from interfering devices such as radio transmitters, mobile phones, DECT-
telephones or wireless headphones.
Users should pay particular attention to the risk of disruption from products which communicate
using the same or adjacent frequencies.
For further information, please contact your supplier.
2.1 Medical units
The use of equipment that transmits radio signals, for example, mobile phones, can interfere with
insufficiently protected medical equipment. Consult a doctor or the manufacturer of the equipment
to determine if it has adequate protection against external radio signals, or if you have any questions.
If notices have been put up at health care facilities instructing you to turn off the unit while you are
there, you should comply. Hospitals and other health care facilities sometimes use equipment that
can be sensitive to external radio signals.

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2.1.1 Implanted medical devices
To avoid potential interference, manufacturers of implanted medical devices recommend a minimum
separation of 15 cm between a wireless device and the medical device. Persons who have such
devices should:
•Always keep the wireless device more than 15 cm from the medical device.
•Should not carry the phone in a breast pocket.
•Hold the wireless device to the ear opposite the medical device.
If you have any reason to suspect that interference is taking place, turn the phone off immediately If
you have any questions about using your wireless device with an implanted medical device, consult
your health care provider.
2.2 Specific Absorption Rate (SAR)
This device meets applicable international safety requirements for exposure to radio waves. Your
mobile device is a radio transmitter and receiver. It is designed not to exceed the limits for exposure
to radio waves (radio frequency electromagnetic fields) recommended by international guidelines
from the independent scientific organization ICNIRP (International Commission of Non-Ionizing
Radiation Protection). The radio wave exposure guidelines use a unit of measurement known as the
Specific Absorption Rate, or SAR.
The SAR limit for mobile devices is 2 W/kg averaged over 10 grams of tissue and include a substantial
safety margin designed to assure the safety of all persons, regardless of age and health. Tests for SAR
are conducted using standard operating positions with the device transmitting at its highest certified
power level in all tested frequency bands. The highest SAR values under the ICNIRP guidelines for this
device model are:
Body SAR: 1.373 W/kg
During normal use, the SAR values for this device are usually well below the values stated above. This
is because, for purposes of system efficiency and to minimize interference on the network, the
output power of your mobile device
is automatically decreased when full power is not needed for the call. The lower the power output of
the device, the lower its SAR value.
Package content
•Doro 450
•Charging cradle/Beacon
•Power supply
•Lanyard
•Quick start guide

5
Description
Doro 450 is a small and comfortable GPS mobile social alarm that improves security not only in the
home, but everywhere the user goes. It is easy to carry around at all times, either in a pocket or as a
pendant around the neck, and it is waterproof (IP67). When the emergency assistance button is
pressed, an alarm is sent to the monitoring centre and a built-in speakerphone enables voice
communication with the centre's trained staff. GPS, Wi-Fi and beacon positioning all cooperate to
provide not only the user’s location, but also advanced tracking and geofencing functionality that
incorporates energy-saving technology for achieving long battery time. A mobile social alarm makes it
easier for the senior to maintain an active lifestyle. The alarm should be directed to an alarm
receiving centre, a relative or care staff. The service can be set up as a social alarm or a GPS-tracking
alarm. A mobile social alarm encourages and helps the senior to stay active and move around freely
outside their home, while still feeling safe.
Alarms
5.1 Emergency alarm
This alarm is triggered via the SOS button on the front of the device. Three short presses in a row, or
a long 3s press will activate the alarm.
5.2 Fall alarm
The fall algorithm built into the device can have two levels of sensitivity, high or normal.
In the event of that the device register a fall, then it will check for motion or steps for a period of 30s
after the fall occurred. If motion or steps are recorded within this period, then the device will cancel
the fall alarm This sequence is silent, and user will not know that the device has registered a fall, and
thereafter canceled it.
In the event of that the device register a fall, the user will be alerted with a beep every second for the
coming 30s. During these 30s the fall alarm can be canceled by the user with a press on the side
button.
Note! A false alarm is cancelled if there is movement detected after the fall. If the device is placed on
a hard surface, such as a table, and then not moved, it can generate a false alarm.
5.3 Geo-Fence alarm
Two type of Geo-fence alarms can be set in the Doro 450. Settings is done via i-care® online. The
fence shall be defined so that the target, such as a house, lake etc. is in the middle of the fence. The
radius of the fence shall not be less than 100m.
•Geo-Fence alarm IN.
oIf the device enter inside this fence the alarm will be triggered
oTwo Geo-fence IN zones can be setup
•Geo-Fence Out
oIf the device go outside of this fence the alarm will be sent
oThe Beacon need to be inside this fence
oOne Geo-Fence OUT zone can be set up

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5.4 Technical alarms
•Power on
•Power off alarm
•Low battery alarm
•Critical low battery alarm (EOL alarm)
•Battery full alarm
•Test transmission alarm
Positioning
The device position can be determined in 4 different ways. GPS (and Glonass), Wi-Fi, LBS and via
Beacon.
Every 3 minutes the device will determine its position, except for when it is stationary as in below
cases:
•Static. Definition of static is 7 minutes without movement. Movement is determined by the
accelerometer in the device.
•In contact with at least one beacon.
Satellite’s positioning has the highest priority. Accuracy is often about 10-100m.
Wi-Fi position is determined by 2 or more mac addresses obtained from surrounding Wi-Fi networks.
Accuracy is often about 10-100m.
Base station position is determined by data from 2 or more GSM base stations that the device have in
range. Accuracy is often less than 1000m.
Beacon. If there is a beacon registered as “home” is within range, the system know that the user is at
home.
Sending SMS
The device can send a predefined text message to one predefined receiver. SMS is sent by pressing
the side button on the device. A sound and a vibration are played to confirm that the SMS will be
sent.
The SMS will contain a link with a google map position.

7
Doro 450 and docking station, front and side view
Each indicator can light only have one color, but it can have different blinking patterns depending on
status. Example with all three indicators activated.
SOS button
GREEN
Microphone
Green Status light
GREEN
Necklace
Red Status light
Side button
USB charger
connector
Green status light
RED

8
Button, LED, sound and vibration chart
9.1 Doro 450, the body worn device
Status/Function
Input
Green led
Red led
Sound
Vibration
Turn on
Press side button
2s or put the
device in the
charger.
N/A
N/A
N/A
Long vibration
Idle mode
N/A
Short flash every
3s
N/A
N/A
N/A
Charging
N/A
Long flash every 3s
N/A
N/A
N/A
Fully charged
N/A
Lit up
N/A
N/A
N/A
Alarm (no delay)
SOS button, press
3s, or 3 short
press
Short flash until
call connected (or
time out)
Short flash until call
connected (or time
out)
High tone for 3s
Vibration for 3s
Alarm (delay period)
SOS button, press
3s, or 3 short
press
Short flash until
canceled or call
connected
(or time
out)
Short flash until
canceled or call
connected (or time
out)
Loud tone for 30s
or until canceled
Vibration for 30s or
until canceled
Cancel Alarm (during
delay)
Side button
N/A
N/A
N/A
N/A
Fall Alarm
Cancel: Side
button
Short flash until
canceled or call
connected (or time
out)
Short flash until
canceled or call
connected (or time
out)
During cancel
period, 30s: Beep
1/s. Then loud
tone for 3s
During cancel period,
30s: Short vibration
1/s. Then
vibration for
3s.
Geofence alarm (is a
silent alarm)
N/A
N/A
N/A
N/A
N/A
Cellular network not
available
N/A
N/A
Double red Short
flash
N/A
N/A
Low battery (<20%)
N/A
Not lit
Short flash every 3s
Double beep
(once)
Vibration (once)
Incoming call
Answer: SOS
button
N/A
N/A
Ring signal
Vibration
Send SMS
Side button
N/A
N/A
Tone
Vibration
Check battery
Side button
>80%: 3 flash
<80 but >20%: 2
short flash
<20%: 1 short flash
N/A
>80%: 3 vibrations
<80 but >20%: 2
vibrations. <20%: 1
vibration
Turn off
Side button +
emerg
ency button
pressed at the
same time
N/A
Lit up approx. 5s,
but can be as long
as 70s
N/A
Short vibration
followed by long
vibration
9.2 Doro 450, docking station
Status/Function
Green Led
Power connected
Lit up
No power
Off

9
Installation
When first plugged in or after storage you should let the Doro 450 charge up to 3 hours to reach full
battery capacity.
Connect the power supply to the wall socket and the power supply lead to the Doro 450 Docking
station. The green Led on the docking station will lit up.
•Install the Doro 450 into the Docking station
•Note! The Doro 450 will start up automatically when put into the docking station.
•The LED will flash twice in red every few seconds until it is connected to network. After approx.
30-60s it will start blinking green, and it is now ready to be configured in i-care-online. (note!
When fully charged the green light is lit up)
Configuration & Settings
Doro 450 is supported by i-care® online, Doro’s unique web-based service which provides remote
supervision, product management, firmware upgrades, configuration, and support.
The service is accessible 24/7 and it is always possible to see the status of your Doro 450 in real time.
In addition to user and organization administration following parameters can be set up
The access rights for the Doro 450 is set up in i-care online in the same way as other Doro products.
However, two new access rights are available for Doro 450.
•Relative. Only access to read, with focus on positioning
•Relative Admin. Access as above, but can also set Geofence, and administrate receivers of the
SMS alarms.
11.1 Allow incoming call
It is possible to call the device directly from any type of phone. If set to All (default), then all calls will
be answered by the device. If set to OFF there is no incoming calls accepted. It is also possible to
whitelist 3 numbers, alarm back-up number 1-3 to just let these numbers through.

10
11.2 Answering mode
Incoming calls can be set to be answered automatically or manually (default setting). If set to
manually, the call is answered on the emergency button. All incoming calls, except for Alarm
generated calls can also be terminated via the emergency button.
11.3 Alarm Back-up number
Alarm back-up number has two functions to serve. Whitelisting as mentioned above, but also as
alarm Back-up number if the normal alarm sequence to the alarm receiver fails.
11.4 Alarm delay
Function only valid for Emergency alarm (SOS button is pressed).
If set to ON (default setting), the device will make an alarm sound for 30s. During this time the alarm
can be canceled by pressing the side button for 2s. If canceled, there will be no alarm sent to alarm
receiver or i-car-online. This alarm will not be recorded in a log.
If set to OFF, the Alarm will sound for 3s, and the user can not cancel the alarm.
11.5 Fall alarm sensitivity
Fall alarm can be set to Off, Normal and High.
Note: In high setting the unit is more sensitive for false alarms.
11.6 Power indicator
When set to On (default) the power indicator on the device will flash green when in on-mode.
When set to Off, the green flash will be turned off.
Note! Red light indicator will flash red when less than 20% battery, even if setting is set to Off.
11.7 Side button
The device can send a preconfigured SMS to one receiver. The SMS is sent directly from the device to
the receiver.
11.8 Geofence
Doro 450 can use 3 geofence.
OUT fence: Alarm is sent when the device is moved outside of this fence. Note! Charger
cradle/beacon need to be positioned inside this geofence! Only one OUT fence can be set up.
IN fence: Alarm is sent when the device is moved inside of this fence. Two separate IN fence can be
set up.
11.9 Access rights
The access rights for the Doro 450 is set up in i-care online in the same way as other Doro products.
However, two new access rights are available for Doro 450.
•Relative. Only access to read, with focus on positioning
•Relative Admin. Access as above, but can also set Geofence, and administrate receivers of the
SMS alarms.