Doro Eliza User manual

Doro Eliza (A150)
User Guide
English

2
Table of contents
1. Read first: Safety information ........................ 3
2. Important information ................................... 4
3. Package contents ........................................... 4
4. Description of functions................................. 5
5. Overview ....................................................... 7
6. Installation .................................................. 11
7. Communication path.................................... 13
8. Pairing ......................................................... 14
9. Radio trigger................................................ 16
10. General information..................................... 16
11. Maintenance ............................................... 18
12. Technical data.............................................. 19

3
1. Read rst: Safety informaon
Always read and follow the safety informaon
accompanied by this symbol.
• User’s should pay parcular aenon to the potenal for
interference from other systems operang in the same or
adjacent radio frequency bands.
• The compartment covers on the backside may be opened
only by authorised persons in accordance with the
instrucons in the service manual.
• Baery replacement may be performed only by authorised
persons in accordance with the instrucons in the
Maintenance secon. Only use recommended baery type
as stated in the Technical Data secon.
CAUTION
Only use baeries, power supply and accessories that
have been approved for use with this parcular model.
Connecng other accessories may be dangerous and may
invalidate the type approval and guarantee.
• Only use recommended power supply as stated in the
Technical Data secon.
• The power supply can be used as a disconnecng device.
The wall socket shall be installed near the equipment and
shall be easily accessible.

4
2. Important informaon
All systems using radio and network communicaon are
subject to interference beyond the user’s control.
Products from Doro are designed to minimise the impact of
such interference.
Nevertheless, the user must be aware that system
components can be subjected to interference or other
inuences that may cause malfuncon.
It is therefore important to regularly check that every
part of the system works in all areas, especially radio
communicaons. Contact your supplier immediately in case
of any suspected malfuncon.
Users should pay parcular aenon to the risk of disrupon
from products which communicate using the same or
adjacent radio frequency bands.
For further informaon, please contact your supplier or refer
to the service manual or the documentaon at
www.doro.com/care.
3. Package contents
• Doro Eliza
• Power supply
• Radio trigger with accessories
• User guide/Quick start guide

5
4. Descripon of funcons
Doro Eliza is a digital social alarm and smartcare hub.
Adaptable for future needs and connects to a wide range of
accessories and welfare services – enabling the user a tailor
made soluon
Doro Eliza has a built in module for 2G, 3G and 4G mobile
networks, the unit has possibility to transfer alarms over
broadband/network connecons and mobile telephone
networks. The unit oers the user the possibility of two way
voice communicaon using exisng standard for VoIP (Voice
over Internet Protocol) calling. The unit uses SIP, a standard
protocol to iniate speech and video over broadband
connecons. In addion to voice connected alarm calls,
Doro Eliza oers a plaorm for transfer of detailed alarm
informaon, speech messages, online status etc.
The Doro Eliza is assigned an unique idencaon number
(ID) that is transferred and corresponding to personal
informaon stored in the alarm receiving centre (ARC).
The radio trigger is adapted for use with the unit, see 9.
Radio trigger on p. 16.

6
Acvate the alarm
The assistance alarm can be acvated:
• by pressing the buon on a radio trigger.
• by pressing the red integral buon on the Doro Eliza.
On acvaon, the Doro Eliza calls an alarm receiver to
summon help.
Alarm transmiers
50 radio transmiers (triggers/sensors) can be programmed
with the Doro Eliza, e.g. a radio trigger. In the event of an
alarm from a radio transmier, the baery status of the radio
transmier is tested.
Alarm receivers
Up to 10 alarm receivers can be programmed. The alarm is
idened using an alarm code which is programmed into the
Doro Eliza. An alarm placed to a private receiver is idened
by a recorded voice ID.
The person receiving the alarm can then speak directly with
the person raising the alarm and take appropriate acon.
Other funcons
Addional funcons can be acvated or modied – refer
to the service manual or contact your supplier for further
informaon.

7
5. Overview
Back view
23457
110
8 9
6
1. Power supply socket 9V, 2A
2. Power switch Turns Doro Eliza on or o
3. External antenna
connector
For an external antenna that must
be adapted for use with Doro Eliza
4. Ethernet port Connecon for Ethernet cable from
broadband/network
5. USB-port
6. USB-port
For USB expansion
Maintenance buons under the compartment cover
7. X-key
8. Y-key
9. Link key
X
Y
Erase buon
TBD
Radio pairing buon
10. I/O connector 3.5 mm audio out or wired input

8
Front/top view
1
7
5
26 3 4
1. Loudspeaker
2. Square buon (green)
3. Power indicator
4. Status indicator
5. Alarm buon (red)
6. Circular buon (yellow)
7. Cancel alarm (white)

9
Indicator lights
2SQUARE GREEN
Subject to conguraon
3ON RED
Steady light Mains power
Blinking light Mains failure
4STATUS RED
O Normal operaon
Steady light
Blinking light
Ethernet link¹or mobile
network problem
Low baery
5ALARM RED
Steady light Normal operaon
Blinking light Alarm acvated
6CIRCLE YELLOW
Subject to conguraon
7CANCEL WHITE
Steady light
1 Disable Ethernet link supervision if only mobile network is
used.

10
Boom view
Illustraon below is shown with the compartment cover
removed.
32
1
4
1. Baery
2. Maintenance USB-port
3. SIM card slot under
baery
4. Baery connector
CAUTION
Only authorised persons may open the compartment
covers and perform wiring in accordance with the
instrucons in the service manual.

11
6. Installaon
Install the SIM card
IMPORTANT
Turn o the device and disconnect the external power
supply before removing the baery cover.
• Ensure that Doro Eliza is switched o.
• Remove the compartment cover.
• Carefully move the baery aside to expose the SIM card
holder. If the baery already is installed, please note if the
baery is connected to not damage the wiring.
• Install the SIM card according to picture , note the
markings.
• Replace or install the baery.
IMPORTANT
Always make sure the baery is connected if the device
is new or has been stored.
• Mount the cover for the SIM card compartment.
CAUTION
1234 or 0000 are not appropriate PIN codes for the SIM
card, if any of these PIN codes are used, the code should
be changed before installaon. Change of PIN code is
preferably done using a mobile phone.

12
Connecon
Doro Eliza is easy to install, if broadband/network connecon
shall be used, connecon is made with with a network cable
(not included). Normally Doro Eliza is set to use DHCP, which
means that the unit automacally will be assigned an IP
address when connected to a network.
1. Connect the power supply to the wall socket and the
power supply lead to the DC input socket.
2. Connect the network cable from the broadband/network
to the Ethernet socket on Doro Eliza.
3. Turn the power switch to the I posion
4. Check that the On !indicator lamp has a steady red light
5. The status light shall go o within 90 seconds if the
mobile network (GSM/UMTS/LTE) is detected
6. Carry out a test alarm from the Doro Eliza
CAUTION
Installaon must be performed only by authorised
persons in accordance with the instrucons in the
service manual.

13
7. Communicaon path
Example of a simplied communicaon path
Doro Eliza
i-care
online
5
4
3
2a
2b
1
1. Radio or wired alarm trigger acvated.
2. Depending on selected transmission path:
a. Connecon via mobile network (GSM/UMTS/LTE) to
Voice, IP alarm protocol and addional data
b. IP on Ethernet, VoIP, IP social alarm protocol and
addional data
3. IP connecon via mobile network (GSM/UMTS/LTE)
4. Voice connecon via mobile network (GSM/UMTS/LTE)
5. IP connecon to a digital Alarm Receiving Centre (ARC)
6. Oponal connecon to i-care® online system.

14
8. Pairing
Contacts, alarm codes and sengs are programmed using
www.icareonline.com or by using a computer via a web-
browser.
In some cases, the Doro Eliza can be delivered pre-
programmed by the supplier. For help with pairing, please
refer to the service manual or contact your supplier.
Pairing radio triggers
Up to 50 radio triggers/sensors or other radio-alarm
transmiers can be paired to Doro Eliza.
• Press and hold the radio pairing buon (Link key) and
release when an audible signal is played and the Power
indicator !starts to blink.
• Acvate the radio transmier. When Doro Eliza receives
the radio signal an audible signal is played.
• Conrm the pairing by pressing and releasing the red
integral alarm buon once on Doro Eliza. The successful
pairing is conrmed with an audible signal.
• The radio trigger is now paired and set to a default alarm
type. The alarm type can be changed anyme using the
oponal i-care® online service.
Note: Repeat the steps above to pair addional radio
triggers.

15
Check the radio coverage
Always check the funcon aer installaon and pairing.
• Press and immediately release the radio pairing buon
(Link key).
• Press/acvate the radio trigger/accessory. When Doro Eliza
receives the radio signal, you will hear a tone. Repeat
this in all areas where the radio trigger/accessory shall
funcon.
Check the mobile network signal strength
When installing the Doro Eliza, the mobile network signal
strength must be veried.
The mobile network signal strength can be checked via www.
icareonline.com or by using a local computer via any web
browser. For more informaon, see the service manual.
Note! If acceptable value can’t be achieved an external
antenna must be used.
Check the funconality
Always check the funcon aer installaon and pairing. Test
alarms shall be done regularly and in a way that secures the
whole alarm chain from radio transmier to alarm receiver.
Automac test
The funconality of the Doro Eliza and its communicaon
can automacally be checked down to every other minute
through the oponal i-care® online service. It can also be
checked by automac funcon monitoring or a periodical
test report to the Alarm receiving centre (ARC), for example
once a day or once a week.

16
9. Radio trigger
The radio trigger uses two-way radio communicaon, this
means that when Doro Eliza receives an alarm from a radio
trigger the carephone will send a conrmaon of receipt to
the radio trigger. This is conrmed on the radio trigger by
indicator light change from red to green. If the radio trigger
doesn't get any conrmaon, the alarm is repeated.
The radio trigger can be worn using a wristband or neckband.
The radio trigger is waterproof according to IP67 by an
integrated gasket and can be carried in the shower and in
wet environment.
10. General informaon
• If Broadband/network connecon is used the unit should
always be connected to the network as near the router (or
Ethernet connecon) as possible.
• Vericaon of mobile network coverage should always be
done as a part of installaon.
• In order for an alarm to be sent, at least one alarm
receiver/response centre needs to be programmed.
• The Doro Eliza must not come into contact with water or
any other liquid.
• Used baeries shall be disposed of in an environmentally-
responsible manner.
• If the Doro Eliza is supposed to be connected to a mobile
network it need to be equipped with a mini-SIM (2FF) and
having an appropriate mobile subscripon including voice
and data.

17
11. Maintenance
Cleaning
The Doro Eliza and the radio trigger should be cleaned using
a slightly damp cloth, or by Doro approved disinfectants.
Do not use other solvents when cleaning.
Note! By ordering a complete housing set you can upgrade
your used radio trigger to look as brand new.
Reinstatement
If the Doro Eliza is reinstated at a new user, it shall be reset
to default sengs and re-programmed according to the data
and requirements of the new user.
Replace the baery
Baery should be replaced within three years, or a.s.a.p aer
baery alarm that is not related to a power cut. It's normal
that a long-term power cut generates a baery alarm.
Replace the radio trigger baery
To replace the radio trigger's baery, please refer to the
service manual or contact your supplier.
CAUTION
Baery replacement may be performed only by
authorised persons in accordance with the instrucons in
service manual.

18
12.Technical data
Carephone Doro Eliza
Model no: A150
Dimensions: 197 x 92 x 112 mm (L x W x D)
Weight incl. power supply and
cables:
0.7 kg
Power supply: 9 VDC power supply
Power consumpon: 2W (Nominal)
Backup baery: 3.7 V, 2000 mAh, Li-Ion
Backup me: Up to 72 hours (new and fully
charged baery)
Inputs: 1 Normally Open (NO)
Output: Audio
Communicaon: GSM 2G, UMTS/HSDPA 3G,
LTE 4G, Ethernet, Wi-Fi (oponal)
Radio frequency band: 869,2-869,25 MHz
Number of radio transmiers: Up to 50
Equipment class: Class 1 radio equipment

19
Mobile networks
(MHz) [maximum radio-frequency power/dBm]
Network bands:
2G GSM
3G UMTS
4G LTE FDD
(900) [33], (1800) [30]
1 (2100) [24], 8 (900) [24]
1 (2100) [24], 3 (1800) [24],
7 (2600) [24], 8 (900) [24],
20 (800) [24] , 28 (700) [24]
SIM card interface: 1,8V and 3V mini-SIM (2FF)
Other radio
(MHz) [maximum radio-frequency power/dBm]
SRD: (869.200-869.250) [10]
Bluetooth, version: 5, BLE , long range
(2402 - 2480) [10]
ZigBee: IEEE 802.15.4
(868.0 - 868.6) [20],
(2400 - 2483.5) [20]
Wi-Fi: IEEE 802.11 b/g/n,
(2412 - 2472) [19]
IEEE 802.11 a/n,
(4915 - 5835) [18]

20
Portable radio trigger, Doro Enzo
Dimensions: 39 x 32 x 11 mm (L x W x D)
Baery: 3V lithium baery CR 2032
Baery life: Up to ve years
Water resistance: Complies with IP67
Radio frequency band: 869,2-869,25 MHz
Radio frequency power: max. 10 mW (10 dBm)
Environment
This product is intended for indoor use in a normal
residenal environment.
Operang temperature: 5° C (41° F) - 35° C (95° F)
Humidity: 0% to 75% relave humidity
(non-condensed)
Environmental class: 1 (EG-I)
Declaraon of conformity
Hereby, Doro declares that the radio equipment type A150
and 9150 is in compliance with Direcves: 2014/53/EU and
2011/65/EU including delegated Direcve (EU) 2015/863
amending Annex II.
The full text of the EU declaraon of conformity is available
at the following internet address:
www.doro.com/dofc.