Doro Welbeing CareIP Mobile Instruction sheet

How to install your
personal alarm service
www.welbeing.org.uk

5. Wall mounting kit
3. Wristband & neckcord
1. Base unit (graphite or white)
4. Power supply
2. Pendant
Welcome to Welbeing
This step by step guide tells you everything you need to know to
self-install your personal alarm service. It has been written by our
expert technicians and has easy to follow instructions and pictures.
Before installation
Before installing your equipment please ensure you have
completed the service user details online form (available at
www.welbeing.org.uk/service-user-details) and returned all
enclosed forms to Welbeing.
If you have any questions or issues please see our comprehensive
FAQs online at www.welbeing.org.uk/help/ or call our technical
helpline on 01323 408972.
Included in your box
Your personal alarm pack contains the following items:
Note: All illustrations are for illustrative purposes only and may not accurately
depict the actual device. The items supplied with your unit might vary depending
on the software and accessories available in your region.
or

Installation of your alarm
Connection
The alarm unit you have been provided is easy to install and simply requires
connecting as shown below:
Simply press the base unit button or pendant button once
Making a test call
ALARM NOT ALARM
=
• The button will flash red for several seconds to confirm a call is being made.
• Then the front light will go steady red and the unit will announce….
• “[Alarm type], please wait, dialling for assistance”
• This message will be repeated for a few seconds before the unit starts to dial.
• The call will be answered by a contact centre operator who will say “You’re
through to Welbeing, how can I help?”
• Advise the operator you have just self-installed the alarm, are new to the
service and are placing a test call.
• A conversation can now be held between you and the contact centre
operator, who will:
- Confirm your customer name and the address where the unit is fitted.
- Welcome you to the service and confirm how clear they can hear you.
- Confirm telephone number the alarm is connected to (in case dierent to
that held on customer’s record).
- Ask where in the property the unit has been installed.
- Ask you to press the button on the alarm base unit to provide a further test.
- Ask the location of the smoke detector (if relevant) and for it to be tested.
- Finally request, if we have not received full customer information, for you
to follow the link in the email sent upon placing the order and submit the
information without further delay.
• Once the call is complete the operator will close it down and the light on the
front of the unit will return to steady green.
• If you have a smoke detector, once installed, it will automatically raise an
alarm to our contact centre if it senses smoke.
• No matter how the call is raised (from pendant, smoke detector or the
button on the alarm unit) the unit will start to make an emergency call.
• If the operator cannot hear you, they will attempt to call you on the landline.
1. Take your alarm unit out of the box. You will notice that the power lead is
already connected.
2. Uncoil the power lead fully and plug it into a wall socket.
3. Remove the cover from the back of the unit (the one with the large barcode
label on it).
4. Turn the switch in the right-hand corner to ‘on’. Replace cover.
5. The green power ‘on’ light will come on and the red connectivity light will
begin to flash.
6. Once the red light stays on, you are ready to go.

How to install the smoke
detector (optional)
If you have ordered a smoke detector it arrives programmed
and ready to be installed.
Prior to fitting the smoke detector, test the detector by pushing
the “test” button on the front and ensure the contact centre
respond, this confirms the smoke detector has been activated. Test / pause button
& control lamp
Battery Warning
Around one month before the battery is depleted the smoke detector starts
to emit short beeps with about 30 seconds interval and transmits an automatic
low batter message to the contact centre. Then it’s time to change the battery.
Always test the smoke detector after battery replacement.
Control lamp Signal
Normal operation 1 flash every min Silent
In case of alarm Continuous flash Pulsating sound
Battery warning 1 flash every min 1 chirp every 30 secs
Replacing the battery
• Twist the smoke detector anticlockwise to remove from base
• Unclip and remove old battery
• Replace with new PP9 battery and clip in place
• Twist the smoke detector into the base in a clockwise motion
Cleaning
The smoke detector should be vacuumed regularly and always in association
with battery replacement. Exterior cleaning can be carried out with a damp
cloth. No cleaning solutions or solvents should be used.
Installation
On the base of the smoke detector you will find a sticky backed Velcro pad.
This should be detached from the base and fixed to the ceiling following the
guidelines set out below:
• If your home has 2 floors ideally you should have one smoke detector per
floor, but if you only have one detector you should install the smoke detector
on the ceiling of the first floor landing to give the best coverage for the
entire property.
• If your property has one floor (flat or bungalow) the smoke detector should
be installed in the most central point, ideally in the corridor to pick up smoke
from any room in the house.
• Smoke detectors should not be installed in the kitchen. Steam from cooking
or the kettle will activate the device.
• Smoke detectors should not be installed on the wall. The operation time is
such that a fire will have taken hold before the alarm will activate.
• The smoke detector should be installed at least 300mm from
any wall or partition.
• It should also be mounted at least 300mm from anything dropping down
from the ceiling including light fittings, beams, etc.
Once the Velcro pad is axed to the ceiling, push the smoke detector onto the
pad so the two parts of the Velcro stick together. Your smoke detector will
now be ready to operate, if it detects any smoke an alert will be raised to the
contact centre.

Your personal alarm explained
Note: The yellow button has no function upon delivery but is programmable for special functions.
2
3
4
1
5
6
7
Indicator Lights
1ALARM RED
O No alarm contacts
Steady light Progammed or battery operation
mode idle
Slow flashing light Ongoing alarm
2POWER ON GREEN
Steady light Mains power
Flashing light Ready for programming the alarm
accessories
Slow flashing light Battery operation
3ERROR RED
O Normal operation
Steady light Mains fault GSM
Flashing light Trying to connect
4STATUS RED / GREEN
O Normal operation
Steady red light Battery problem
Alternating red and green Ongoing alarm!
Buttons (with the following standard functions)
5GREEN BUTTON
Cancel alarm
6YELLOW BUTTON
Function button
7RED BUTTON
Activate alarm
3 4
5
6
1
2
Connections overview
1VOLUME
Loudspeaker adjustable to three (3) levels
2USB PORT
Power supply
3POWER SWITCH
The device is powered on when the SIM card is inserted in the SIM card
holder. To power o the device, remove the SIM card from the SIM
card holder.
4WALL MOUNT
Hole for wall mounting the base unit
5ANTENNA CONNECTOR
Built-in antenna that is optimised for best reception. In cases where
the operator’s coverage is inadequate where the unit is located, you
can attach an external antenna to the SMA connector, this is activated
automatically. NOTE: Only aerials approved by Welbeing & Doro Care
and adapted for your unit may be used.
6BATTERY
Compartment for the battery
or
or
or
or

Wristband attachments. Slide
the wristband into the clips making sure
the dark grey side is facing the pendant.
1. Indicator light
2. Alarm button
3. Function button (not supported)
Your pendant explained
The pendant is provided with a number of accessories giving dierent options
for wearing: wristband, wristband attachment, neckband, pocket clip and
“easy-press” cover.
The accessories are attached to the alarm button with a simple click-in action.
If you wish to switch from wristband to neck cord, the top and bottom clips can
be removed by sliding left or right and lifting out.
Neckcord attachments. Slide the
illustrated clips into the top and bottom
of pendant. Snap the neckcord (1) into
the top clips.
Clips
For those with reduced physical strength
to press the alarm, you can insert the
Easy Press Cover over the pendant.
Simply remove clip (2) and slide the
cover into the bottom slot.
1. Pocket clip
2. Cover plate
Easy press
cover
Pocket clip
Cover plate

General information
• If the device does not have a signal, no alarm can be sent.
• The personal alarm unit must not come into contact with water or
any other liquid.
• Used batteries should be disposed of in an environmentally
responsible manner.
Maintenance
Cleaning
The personal alarm unit and pendant
should be cleaned using a slightly damp
cloth. Solvents should not be used.
Problems with the equipment
If you have a problem with your
equipment or need to ask any questions
you can either place a call via the
Welbeing alarm unit or call our technical
helpline on 01323 408972. If your
equipment is found to be faulty we will
send you a replacement, along with a
jiy bag to return the faulty equipment
to us for test, inspection and repair.
Please ensure you return the faulty
equipment in its entirety within 28 days
of receiving replacement, otherwise
you may be charged.
Power cuts
Your alarm unit has an internal battery
that keeps it working for up to 30 hours
(depending on use). In the event of a
power failure the unit will automatically
connect to the contact centre to let us
know the power has failed.
Test calls (once a month)
Once a month test the equipment
by pressing the pendant, let us
know it is a test call. We will confirm
that the equipment is working and
that we have received your call. This
makes sure we know all is well with
your equipment. It also helps the
user feel familiar with the process.
If there are other devices fitted it
will be beneficial for you to activate
each device in turn to ensure that the
whole system is operational.
Periods away from the home
If you are going away for a while,
perhaps on holiday, let us know the
dates so we will be aware that your
property is empty. When you return
home press your pendant to let the
sta in the contact centre know you
are back.
• Protect the unit from moisture. Rain/snowfall, moisture and all types of liquid
can contain substances that corrode the electronic circuits.
• The personal alarm unit should be placed on a hard surface to avoid blocking
the microphone (positioned underside of the unit).
• Battery replacement may be performed only by authorised persons. Only use
recommended battery type.
• Only use recommended power supply.
• The power supply can be used as a disconnecting device. The wall socket shall
be installed near the equipment and shall be easily accessible.
• AUX-port: Wired installation must be performed only by authorised persons
in accordance with the instructions in the service manual.
Important information
All systems using radio and network communication are subject to interference
beyond the user’s control.
These products are designed to minimise the impact of such interference.
Nevertheless, the user must be aware that system components can be
subjected to interference or other influences that may cause malfunction.
It is therefore important to regularly check that every part of the system works
in all areas, especially radio communications. Contact Welbeing immediately in
case of any suspected malfunction.
Users should pay particular attention to the risk of disruption from products
which communicate using the same or adjacent frequencies.
Read safety information
Always read and follow the safety information accompanied
by this symbol.
Caution: Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the instructions.

Notes Notes

Welbeing
Units 3-4,
Technology Business Park
Moy Avenue
Eastbourne
BN22 8LD
01323 644422
01323 408972 (Technical support)
www.welbeing.org.uk
[email protected]g.uk