Dors 820 User manual

USER MANUAL
BANKNOTE COUNTER
2020
User Manual
Version 1.0
820

1
Contents
Banknote counter DORS 820
Introduction.............................................................................................. 2
Specifications............................................................................................ 2
Safety Precautions..................................................................................... 4
Delivery Set.............................................................................................. 5
Appearance.............................................................................................. 5
Control panel............................................................................................ 6
Outer sensors, path sensors and redirector.................................................... 7
GETTING STARTED.................................................................................... 8
Operation................................................................................................. 9
Counter settings menu............................................................................... 12
«Common» Submenu................................................................................. 12
Detection.............................................................................................. 12
Count rate............................................................................................ 13
INFO.................................................................................................... 14
POCKET LIMITS..................................................................................... 14
PRINT................................................................................................... 15
«MODE» Submenu..................................................................................... 16
«ADVANCED» Submenu.............................................................................. 18
«THEMES» Submenu.................................................................................. 19
«LANGUAGE» Submenu.............................................................................. 20
Keys I and II............................................................................................. 20
Counting mode key (COUNT, MIX, MULTI, DEN)............................................. 22
CURRENCY key......................................................................................... 25
PRINT key................................................................................................ 29
RESET key................................................................................................ 29
REPORT key.............................................................................................. 29
ADD key................................................................................................... 35
AUTO/MAN key.......................................................................................... 35
UV/MG/STRICT key.................................................................................... 35
BATCH key................................................................................................ 36
ORIENTATION key...................................................................................... 37
«SERIAL NUMBERS» Submenu.................................................................... 39
«FITNESS SORTING» Submenu................................................................... 53
FIT mode.............................................................................................. 54
ATM mode............................................................................................ 55
UNFIT parameters menu......................................................................... 56
ATM parameters menu........................................................................... 61
POCKETS menu..................................................................................... 61
MESSAGES IN COURSE OF OPERATION........................................................ 62
MESSAGES IN COURSE OF COUNT............................................................... 63
CONNECTION OF EXTERNAL DEVICES.......................................................... 66
MAINTENANCE.......................................................................................... 66
TROUBLESHOOTING.................................................................................. 66
TRANSPORTATION AND STORAGE................................................................ 67
WARRANTY AND SUPPORT.......................................................................... 67
FIRMWARE UPDATE................................................................................... 68

Introduction
Dear Customer,
We would like to thank you for purchase of DORS 820, two pocket banknote
counter that recognizes value and authenticity of banknotes of different
currencies, and sort them by orientation, denomination, fitness.
DORS 820 (hereafter «counter») is developed by KB DORS, Russia, and
manufactured by DORS Industries (China) Ltd.
The machine is intended for counting and sorting of US dollars, Euros and
other world and local currencies (depending on client's choice and availability
of certain currency's software). Authenticity verification is based on numerous
machine-readable security features of banknotes.
3
Specifications:
1
Hopper capacity ............................................................ 800 banknotes
Stacker capacity............................................................. 200 banknotes
Reject pocket capacity................................................... 100 banknotes
Banknotes count rate..................................................... 600/900 (1000)
/1200/1500 npm ±10%
Banknotes size....................................................... width 100...190mm,
length 58...90mm,
thickness 0.05...0.2mm
Batch size....................................................................... 1—999 banknotes
Banknotes feeder........................................................... roller, friction type
Sensors......................... Two Contact Image Sensors 200dpi, powered by
patented Banknote Validation System (BVS).
UV 370nm sensors: transmitting - 2 pcs, reflecting -
2 pcs.
Magnet sensor: multichannel; controlling the
central and lateral areas of the banknote.
Display.......................... TFT LCD, 480x272, High Color (64K), 4,3”
2
1 Here and below, the capacity (hopper, stacker, rejection) is given for the new banknotes. The
capacity depends on banknotes fitness, therefore it is not recommended to use the maximum
values of the pockets' capacities for worn out banknotes.
Attention!
The counter contains the hazardous moving parts. Carefully read the
Safety Precautions stated in this Manual before you use this machine.
CONTENTS
Banknote counter DORS 820Banknote counter DORS 820
Touchscreen................................................................... resistive
Power................................................................... AC 100-240 V, ~50/60 Hz
Current consumption............................................ 2A (100V); 1A (240V)
Operation temperature range............................... 10°C… 35°C
Relative humidity, 25°C................................................. 40%...80%
Atmospheric pressure.......................................... 84…107kPa
(630…800 mm Hg)
Overall dimensions:....................................................... Height 345mm
Width 305mm
Depth 295mm
Net weight...................................................................... 10 kg
Gross weight.................................................................. 13 kg
Life time......................................................................... 7 years

Safety Precautions
To avoid personal injuries and to ensure a reliable counter operation, please
comply with the following operating and safety requirements:
• The counter’s rotating parts are potentially hazardous for the user. Do not
touch the rotating parts as it may cause an injury. We highly recommend that
the user avoid wearing any jewelry and loose clothes, and cover long hair
when operating the machine.
• Make sure the counter is stopped before removing the banknotes.
• Do not touch the counter, the power supply plug and the power cord with wet
hands as it may cause an electric shock.
• When closing the top cover, mind your fingers as you may squeeze them.
• At operation with an open top cover, make sure about its steady state.
A sudden closing of the cover may cause an injury.
• Avoid metal object or liquid entering the counter.
• Use AC mains outlet with a protective earth contact (PE) to connect the
counter to the power supply. The outlet should be near the user's workplace.
• Confirm AC mains meets the counter power requirements; do not pull the
power cord to disconnect it from the outlet, neither bend it nor twist.
• If you do not use the counter for a long time, put its power switch to «0»
position. Having the work complete disconnect the machine from the power
supply.
• Install the counter on an even horizontal surface.
• When the counter is counting, do not switch it off, do not pull the power plug
out of mains outlet and do not open machine's top cover. This may cause a
damage of the counter.
• Before cleaning the sensors of the path, make sure the counter is switched
off and disconnected from mains outlet.
• When choosing the place for the installation avoid the areas with high level
of dust content.
• At installation and use of the counter, keep some space sufficient for
opening its upper part and getting access to the path.
• To avoid any inflammation or short circuit, do not install the counter in the
places where it may be a risk of a soot or steam exposure.
• Avoid mechanical stress on the counter during operation, don’t tilt the
counter.
5
Delivery Set:
BANKNOTES COUNTER DORS 820......................................... 1 pc.
Power cord.................................................................................. 1 pc.
Stylus.......................................................................................... 2 pcs.
USB cable (A-B).......................................................................... 1 pc.
Quick start guide......................................................................... 1 pc.
Calibration cards......................................................................... 1 set
Package...................................................................................... 1 set
Banknote guide........................................................................... 2 pcs.
Cleaning brush............................................................................ 1 pc.
Tissue.......................................................................................... 1 pc.
4
Appearance
Fig. 1
1 Gap adjustment screw
2 Banknote guide
3 Hopper
4 Top cover locks
5 Control panel
6 Reject pocket
7 Stacker
8 Stacker wheel
9 Carrying handles.
10 Top cover
11 Base
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3
4
5
6
7
8
9
10
11
1
4
CONTENTS
Banknote counter DORS 820Banknote counter DORS 820

Outer sensors, path sensors and redirector
To open the path, press simultaneously top cover locks (see Fig.1, pos.4),
and pull up the top cover. To close the path, push the top cover down to a click.
Outer sensors, path sensors and the redirector are shown in figures
4, 5, 6, 7.
7
6
Appearance
Fig. 2
9 Carrying handles
12 Power switch
13 Fuse
14 Power cable socket
15 External printer
/ CCTV connector
Control panel
Fig. 3
1 Hopper sensor
2 Reject pocket sensor
3 Stacker receiving sensor
4 Stacker transmitting sensor
5 UV transmitting sensors / path
input sensors
6 IR and red
backlight
Fig. 4
Fig. 5
7 Scanner CIS
8 UV reflection sensors
9 Magnet sensors
7
55
Fig. 6
2
1
4
7
6
9
3
17
9
16
15
14
13
12
18
16 USB connector
17 External display connector
18 Cover
19 Ethernet connector (DORS 820 Е)
1 Start / User select
keys
2 Main operation modes
keys
3 Colour touchscreen
display
11 3 2
8
18
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CONTENTS
Banknote counter DORS 820Banknote counter DORS 820

GETTING STARTED
Make sure that the safety precautions mentioned in this manual are
kept.
1 Install the banknote guides (Fig. 1, pos. 2) included in the delivery set:
2 Take one banknote guide and match the tabs of the guide (see Fig. 8) with
the slots of the banknote guide holder (see Fig. 9).
3 Push the guide into the holder (see Fig. 10).
4 To fasten the guide on the holder, move it down up to the stop (see Fig. 11).
5 Repeat points 2-4 for the second banknote guide.
6 To check that the banknote guides are installed properly, move the guides
manually aside, to the maximum and minimum; the movement should be
synchronous and without jamming.
To remove the guide (for instance, for transportation), take the upper part of
the guide, press it slightly and then pull it up.
98
Fig. 7
10 Path sensors
11 Redirector
11
Fig. 8
Clamps
Tabs
Fig. 9
Banknote guideBanknote guide
holdersholders
Banknote guide
holders
Fig. 10 Fig. 11
7 Connect the counter to AC mains with the power cable.
OPERATION
1 Make sure that the safety precautions mentioned in this manual are kept.
2 Switch the counter on by the power switch (Fig. 2, pos. 12). The counter will
start up and run self-test. An image (see Fig. 12) will appear in the display.
During self-test the loading progress bar will move, the stacker wheels
(Fig. 1, pos. 8) and the hopper rollers (Fig. 1, pos 3) will rotate.
Firmware version
Currency base
Loading
progress bar
Fig. 12
After the self-test the counter returns beep signal and the display will show
the main menu (Fig. 13):
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CONTENTS
Banknote counter DORS 820Banknote counter DORS 820

1110
Fig. 13
1 Count mode key;
2 Count speed key;
3 Banknote orientation sorting key;
4 Batch mode key (inactive in MIX and
MULTI modes);
5 Currency select key;
6 Send count results to the printer key;
7 Count reset key;
8 Enter «REPORT» key;
9 ADD mode on/off key;
10 Auto / Manual start key;
11 UV detection, Magnet detection,
optical density and strict test on/off key;
12 Settings menu key;
13 Selected currency indicator /
Currency select key;
14 Counted banknotes quantity;
15 Rejected banknotes quantity;
16 Counted sum;
17 System time;
18 Ethernet connection indicator (red -
off; green-blue or green-grey flashing
– exchange data with the server);
19 Banknote S/N detection indicator;
20 System time.
2
Now the counter is ready to count the banknotes in factory default mode :
– Language: English;
– Currency: auto recognition by the first note in the batch;
– Count mode: MIX;
– Start mode: AUTO;
– ADD mode: off
– Batch mode: off
– Count rate: 900 notes per minute
– UV-T, UV-R detection: off
– MG (magnet) detection: off
– DEN (density) detection: on
– Orientation sorting (ORT): off
– Information output: printer (manual); 9600bps
– Advanced rendering mode: off
– Sound volume: 50%
– Screen brightness: 100%
– Display theme: grey
– Stacker limit: 200 banknotes
– Reject pocket limit: 50 banknotes
– User profile: “I”
– Serial numbers detection: off
– Fitness mode: off
3 Adjust the feeder gap. The manufacturer presets the gap in accordance with
the currencies to be counted. However, if the counter often rejects the
genuine banknotes and the report (see section «Operation Keys»,
REPORT Key, Fig. 49) returns «Small Notes Gap», «Double Note» or
«Dimensions» as the reason of the banknotes rejection, then turn screw 1
slightly clockwise (toward «–») to reduce the gap (see Fig. 1). If the
rejection report returns «Skew Error», «Length» or «Dimensions», then turn
screw 1 slightly counterclockwise (toward «+») to increase the gap (see
Fig. 1). The gap between separating rollers and feeding rollers should make
one note to pass free between the rollers but prevent two notes put together
from passing (see Figure 14). To check a gap, use a banknote of good
quality, not worn out one. Rotate the feeding wheels to set the position of the
rollers so that there are no ripples in a place where the note passes. Put the
short side of the banknote between the separating rollers and feeding
rollers. The banknote should pass through with a little tension. If one
banknote passes very easily, then decrease the gap. If one banknote
passes between the rollers with difficulty, then increase the gap. Continue
gap setting until the banknote passes through rollers with a little tension.
2 Factory default settings may be revised to match customer requirements.
CONTENTS
А
Banknote
C
B
The gap
Fig. 14
4 Adjust banknote guides to the longest banknote in the counted batch,
prepare the batch as shown in Fig.15: take out torn, wet, dirty and greasy
notes. The banknotes should not protrude from the batch.
Put the prepared banknotes in the centre of the hopper, avoiding the skew.
The counter will start operation. Counting is stopped when the number of
the notes equal to the stacker capacity has been counted. After the
banknotes have been removed out of the stacker, the device resumes
operation automatically.
Banknote counter DORS 820Banknote counter DORS 820
1
26
4
53
7
9
8
10
11
12
13
14
15
16
17
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20
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5 If any error occurs, please follow the advices of the «Error Messages»
section.
Advice: For customer's convenience we suggest to use a stylus designed
to control the devices with a touchscreen. The stylus will facilitate your work
with the counter. Two styluses for the resistive touch screens are the part of
delivery set (see Fig.16).
1 «Common» Submenu (see Fig.17)
Contains the categories «Detection», «Count rate», «Add»,
and the keys «Info», «Pocket limits», «Print», «Addit.»
Detection
Each counting mode has own range of available detection.
In COUNT mode the transmissive UV control (UV-T) and the optical density
control of banknotes (DENSITY) are available.
In DEN and MIX modes the available kinds of detection are: the reflective
UV control (UV-R), magnetic marks control (MG), strict level of counterfeit
detection (STRICT).
UV-T and UV-R are respectively translucent and reflective ultraviolet
detection mode. When it's activated ( , ), and a banknote with
an increased UV fluorescence has been found (for example, a counterfeit
printed on plain paper), the banknote goes to the reject pocket (the reasons of
rejection are available in the «REPORT» submenu).
UV-T is translucent UV control. When is on, the banknotes with
increased UV-luminescence (for instance, counterfeit notes printed on regular
paper) will be redirected to reject pocket (reject reason is available in REPORT
menu).
Fig. 15 Fig. 16
Counter settings menu
To enter User settings menu touch MENU icon (see Fig.13). The display will
return User settings menu. In its left part, there are the submenu keys, in the
right part there are the corresponding parameters.
To save the changes and exit the menu touch . After the exit the screen
shows the selected settings.
To exit without saving touch .
1312
CONTENTS
DENSITY is banknote optical density control. When is on, the
banknotes with increased density (for instance, two notes stuck together) as
well as the banknotes with increased transparency will be redirected to reject
pocket (reject reason is available in REPORT menu).
MG is magnet marks control. When is on, the banknotes without
magnet marks will be redirected to reject pocket (reject reason is available in
REPORT menu).
UV-R is reflective UV control. When is on, the banknotes with increa-
sed UV-luminescence (for instance, counterfeit notes printed on regular
paper) will be redirected to reject pocket (reject reason is available in REPORT
menu).
STRICT is strict verification level. When is off, the banknotes are
checked for the main authentication features only. When is on, the
banknotes are checked for both main and additional authentication features (if
any additional features are available)
IMPORTANT: When is on, authenticity control degree of the bank-
notes increases, but the number of rejected banknotes may increase, (reject
reason is «suspicious note»).
Note: Don’t turn off STRICT if counted banknotes authenticity is uncertain.
Fig. 17
Count rate
The user can choose any of four counting rates (600, 900 (1000), 1200, or
1500 banknotes per minute). The check-box against the selected speed is
highlighted in blue. For counting of worn notes we suggest lower speed (600 or
900 notes/min).
Warning: When S/N or Fitness mode is on, only two counting speeds (600
and 1000 notes/min) are available.
Banknote counter DORS 820Banknote counter DORS 820

1415
CONTENTS
Fig. 18 Fig. 19
2
INFO
This screen contains the information about the device identifier (UIN), the
firmware versions, the supported languages, the supported currencies, and
the currency database version (see Fig. 18, Fig. 19). Touch the blue arrow to
scroll the screen up/down.
POCKET LIMITS
The icon (see Fig.17) will open pockets limit menu (see Fig. 20).
Fig. 20
12
Banknote counter DORS 820Banknote counter DORS 820
Reduced sensitivity
Reduced sensitivity is switched off by default
Switching on Reduced sensitivity increases banknote
position detection but the banknotes with transparent inserts can’t be counted.
Density level
The setting allows adjusting the scanner to detect the banknotes with
different optical density in COUNT mode.
Light and dark banknotes can be best detected when the right setting is
selected:
1– For the new banknotes and the banknotes with the even optical density;
2– For moderate worn-out banknotes;
3– For the worn-out (dirty) banknotes and the banknotes with uneven optical
density (e.g. USD).
PRINT
The icon (see Fig.17) will open INFO OUTPUT METHOD submenu
(see Fig. 21)
Select information output device in this menu:
• CCTV.
• PRINTER (AUTO) – automatic output to the printer.
PRINTER (MAN) – manually send info to the printer by touching icon
(see Fig.13 pos.6).
• DORS 85 / DORS 90 – select external display.
Stacker limit is maximum banknotes quantity that will be stacked. The limit
has two values: 100 or 200 banknotes; having reached the selected value the
counter will stop and resume operation after emptying the stacker (and
touching «I» or «II» key in manual start mode).
Selected stacker limit is highlighted in blue. Touch the desired limit value to
select it.
The reject pocket has an adjustable limit value. As soon as the specified
limit is reached, the counter stops and resumes its operation after the
banknotes have been removed from the reject pocket (and touching «I» or «II»
key in manual start mode).
The default (optimal) value of the reject pocket limit is 50 banknotes. The
user can change the limit within the range of 25 to 100 banknotes. To change
the limit, move a slider to the required value. The slider moves by steps of 5
notes each.
Warning: For counting of worn notes we suggest the reject pocket limit
would not exceed 50 notes; otherwise it may cause unsmooth stacking or
notes jamming.
Note: Please mind that all the banknotes that do not match the counting /
sorting criteria get into the reject pocket, including the notes with tears and
other mechanical damages. To prevent further banknote damage please don’t
set reject pocket limit too high.
Fig. 21

17
16
CONTENTS
CONNECTION SPEED – select counter’s COM-port bit rate to establish
connection with external device.
icon will send test information to output device. If connection settings
are correct, you will receive a report about successful connection (CCTV OSD
message or printer receipt).
Banknote counter DORS 820Banknote counter DORS 820
2 «MODE» Submenu
Accumulation Mode (ADD):
ADD lets the user select an optimal summation mode. A checkbox against
selected mode is highlighted with blue.
Warning: ADD mode selection is in the menu (see Fig.17). To turn ADD
mode on/off please use ADD key (Fig. 13 pos.9).
ADD 1
When is selected, the display will show the current batch amount.
Having the batch counted (the banknotes are in the stacker) the device will
display the last batch amount for a while and then will show total amount.
When the notes are taken out from the pockets and the new notes are
added to the hopper, the device will add the new count to total amount.
ADD2
When is selected, the display will show the current batch amount.
Having the batch counted (the banknotes are in the stacker) the device will
show total amount.
When the notes are taken out from the pockets and the new notes are
added to the hopper, the device will add the new count to total amount.
ADD3
When is selected, the display will show the current batch amount.
Having the batch counted (the banknotes are in the stacker) the device will
display the last batch amount for a while and then will show total amount.
When the notes are taken out from the pockets and the new notes are added to
the hopper, the device will reset total amount and start counting anew.
Warning:
If during the counting process (when the accumulation mode is on or the
stacker is not empty), the parameters affecting the count result (for example:
ADD mode, batch mode, currency, etc.) have been changed, a flashing
warning AMOUNT DATA WILL BE LOST will appear in the display. Touch
and take out the banknotes from all the pockets of the counter to confirm the
changes.
Or select the previous mode to disable the changes.
BATCH CONTINUE
Batch Сontinue is the counting mode which allows accumulating the
counting results while there are banknotes in the hopper.
BATCH CLEAR
Batch Clear is the function that lets the user to choose whether to add the
new batch amount to the previously counted banknotes or to reset the last
batch if the following conditions are met:
— ADD1 or ADD2 mode is on.
— Some amount has been reached while counting, and then both the
hopper and the stacker were emptied.
— An error occurred during further counting, requiring the user’s attention
(note jam or the pockets are empty etc).
Having the error fixed the user will receive a message offering to add the
last batch to previous amount or to reset the result to previous amount.
Touch Batch Clear icon to activate/deactivate the function (see Fig. 22).
Batch Clear is unavailable in MULTI mode.
When the hopper is empty, the next count will start from zero, not from
the previous amount.
Touch Batch Continue icon to activate/deactivate the mode (see Fig. 22).
DENOMINATION CHECK
DENOMINATION CHECK is to verify that a counted batch of banknotes
belongs to the same denomination, with the summation of the counted batches
of different denominations. To activate the mode, select ,
set the mode to «DEN» when ADD is turned on.
Then counting a batch of another denomination, it is not rejected and the
result is added to the existing one.
The denomination is determined by the first banknote in the bundle.
Note: The function is only available for automatic determination of the
denomination.
Fig. 22