Dors 820 User manual

USER MANUAL
BANKNOTE COUNTER
2020
User Manual
Version 1.0
820

1
Contents
Banknote counter DORS 820
Introduction.............................................................................................. 2
Specifications............................................................................................ 2
Safety Precautions..................................................................................... 4
Delivery Set.............................................................................................. 5
Appearance.............................................................................................. 5
Control panel............................................................................................ 6
Outer sensors, path sensors and redirector.................................................... 7
GETTING STARTED.................................................................................... 8
Operation................................................................................................. 9
Counter settings menu............................................................................... 12
«Common» Submenu................................................................................. 12
Detection.............................................................................................. 12
Count rate............................................................................................ 13
INFO.................................................................................................... 14
POCKET LIMITS..................................................................................... 14
PRINT................................................................................................... 15
«MODE» Submenu..................................................................................... 16
«ADVANCED» Submenu.............................................................................. 18
«THEMES» Submenu.................................................................................. 19
«LANGUAGE» Submenu.............................................................................. 20
Keys I and II............................................................................................. 20
Counting mode key (COUNT, MIX, MULTI, DEN)............................................. 22
CURRENCY key......................................................................................... 25
PRINT key................................................................................................ 29
RESET key................................................................................................ 29
REPORT key.............................................................................................. 29
ADD key................................................................................................... 35
AUTO/MAN key.......................................................................................... 35
UV/MG/STRICT key.................................................................................... 35
BATCH key................................................................................................ 36
ORIENTATION key...................................................................................... 37
«SERIAL NUMBERS» Submenu.................................................................... 39
«FITNESS SORTING» Submenu................................................................... 53
FIT mode.............................................................................................. 54
ATM mode............................................................................................ 55
UNFIT parameters menu......................................................................... 56
ATM parameters menu........................................................................... 61
POCKETS menu..................................................................................... 61
MESSAGES IN COURSE OF OPERATION........................................................ 62
MESSAGES IN COURSE OF COUNT............................................................... 63
CONNECTION OF EXTERNAL DEVICES.......................................................... 66
MAINTENANCE.......................................................................................... 66
TROUBLESHOOTING.................................................................................. 66
TRANSPORTATION AND STORAGE................................................................ 67
WARRANTY AND SUPPORT.......................................................................... 67
FIRMWARE UPDATE................................................................................... 68

Introduction
Dear Customer,
We would like to thank you for purchase of DORS 820, two pocket banknote
counter that recognizes value and authenticity of banknotes of different
currencies, and sort them by orientation, denomination, fitness.
DORS 820 (hereafter «counter») is developed by KB DORS, Russia, and
manufactured by DORS Industries (China) Ltd.
The machine is intended for counting and sorting of US dollars, Euros and
other world and local currencies (depending on client's choice and availability
of certain currency's software). Authenticity verification is based on numerous
machine-readable security features of banknotes.
3
Specifications:
1
Hopper capacity ............................................................ 800 banknotes
Stacker capacity............................................................. 200 banknotes
Reject pocket capacity................................................... 100 banknotes
Banknotes count rate..................................................... 600/900 (1000)
/1200/1500 npm ±10%
Banknotes size....................................................... width 100...190mm,
length 58...90mm,
thickness 0.05...0.2mm
Batch size....................................................................... 1—999 banknotes
Banknotes feeder........................................................... roller, friction type
Sensors......................... Two Contact Image Sensors 200dpi, powered by
patented Banknote Validation System (BVS).
UV 370nm sensors: transmitting - 2 pcs, reflecting -
2 pcs.
Magnet sensor: multichannel; controlling the
central and lateral areas of the banknote.
Display.......................... TFT LCD, 480x272, High Color (64K), 4,3”
2
1 Here and below, the capacity (hopper, stacker, rejection) is given for the new banknotes. The
capacity depends on banknotes fitness, therefore it is not recommended to use the maximum
values of the pockets' capacities for worn out banknotes.
Attention!
The counter contains the hazardous moving parts. Carefully read the
Safety Precautions stated in this Manual before you use this machine.
CONTENTS
Banknote counter DORS 820Banknote counter DORS 820
Touchscreen................................................................... resistive
Power................................................................... AC 100-240 V, ~50/60 Hz
Current consumption............................................ 2A (100V); 1A (240V)
Operation temperature range............................... 10°C… 35°C
Relative humidity, 25°C................................................. 40%...80%
Atmospheric pressure.......................................... 84…107kPa
(630…800 mm Hg)
Overall dimensions:....................................................... Height 345mm
Width 305mm
Depth 295mm
Net weight...................................................................... 10 kg
Gross weight.................................................................. 13 kg
Life time......................................................................... 7 years

Safety Precautions
To avoid personal injuries and to ensure a reliable counter operation, please
comply with the following operating and safety requirements:
• The counter’s rotating parts are potentially hazardous for the user. Do not
touch the rotating parts as it may cause an injury. We highly recommend that
the user avoid wearing any jewelry and loose clothes, and cover long hair
when operating the machine.
• Make sure the counter is stopped before removing the banknotes.
• Do not touch the counter, the power supply plug and the power cord with wet
hands as it may cause an electric shock.
• When closing the top cover, mind your fingers as you may squeeze them.
• At operation with an open top cover, make sure about its steady state.
A sudden closing of the cover may cause an injury.
• Avoid metal object or liquid entering the counter.
• Use AC mains outlet with a protective earth contact (PE) to connect the
counter to the power supply. The outlet should be near the user's workplace.
• Confirm AC mains meets the counter power requirements; do not pull the
power cord to disconnect it from the outlet, neither bend it nor twist.
• If you do not use the counter for a long time, put its power switch to «0»
position. Having the work complete disconnect the machine from the power
supply.
• Install the counter on an even horizontal surface.
• When the counter is counting, do not switch it off, do not pull the power plug
out of mains outlet and do not open machine's top cover. This may cause a
damage of the counter.
• Before cleaning the sensors of the path, make sure the counter is switched
off and disconnected from mains outlet.
• When choosing the place for the installation avoid the areas with high level
of dust content.
• At installation and use of the counter, keep some space sufficient for
opening its upper part and getting access to the path.
• To avoid any inflammation or short circuit, do not install the counter in the
places where it may be a risk of a soot or steam exposure.
• Avoid mechanical stress on the counter during operation, don’t tilt the
counter.
5
Delivery Set:
BANKNOTES COUNTER DORS 820......................................... 1 pc.
Power cord.................................................................................. 1 pc.
Stylus.......................................................................................... 2 pcs.
USB cable (A-B).......................................................................... 1 pc.
Quick start guide......................................................................... 1 pc.
Calibration cards......................................................................... 1 set
Package...................................................................................... 1 set
Banknote guide........................................................................... 2 pcs.
Cleaning brush............................................................................ 1 pc.
Tissue.......................................................................................... 1 pc.
4
Appearance
Fig. 1
1 Gap adjustment screw
2 Banknote guide
3 Hopper
4 Top cover locks
5 Control panel
6 Reject pocket
7 Stacker
8 Stacker wheel
9 Carrying handles.
10 Top cover
11 Base
22
3
4
5
6
7
8
9
10
11
1
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CONTENTS
Banknote counter DORS 820Banknote counter DORS 820

Outer sensors, path sensors and redirector
To open the path, press simultaneously top cover locks (see Fig.1, pos.4),
and pull up the top cover. To close the path, push the top cover down to a click.
Outer sensors, path sensors and the redirector are shown in figures
4, 5, 6, 7.
7
6
Appearance
Fig. 2
9 Carrying handles
12 Power switch
13 Fuse
14 Power cable socket
15 External printer
/ CCTV connector
Control panel
Fig. 3
1 Hopper sensor
2 Reject pocket sensor
3 Stacker receiving sensor
4 Stacker transmitting sensor
5 UV transmitting sensors / path
input sensors
6 IR and red
backlight
Fig. 4
Fig. 5
7 Scanner CIS
8 UV reflection sensors
9 Magnet sensors
7
55
Fig. 6
2
1
4
7
6
9
3
17
9
16
15
14
13
12
18
16 USB connector
17 External display connector
18 Cover
19 Ethernet connector (DORS 820 Е)
1 Start / User select
keys
2 Main operation modes
keys
3 Colour touchscreen
display
11 3 2
8
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CONTENTS
Banknote counter DORS 820Banknote counter DORS 820

GETTING STARTED
Make sure that the safety precautions mentioned in this manual are
kept.
1 Install the banknote guides (Fig. 1, pos. 2) included in the delivery set:
2 Take one banknote guide and match the tabs of the guide (see Fig. 8) with
the slots of the banknote guide holder (see Fig. 9).
3 Push the guide into the holder (see Fig. 10).
4 To fasten the guide on the holder, move it down up to the stop (see Fig. 11).
5 Repeat points 2-4 for the second banknote guide.
6 To check that the banknote guides are installed properly, move the guides
manually aside, to the maximum and minimum; the movement should be
synchronous and without jamming.
To remove the guide (for instance, for transportation), take the upper part of
the guide, press it slightly and then pull it up.
98
Fig. 7
10 Path sensors
11 Redirector
11
Fig. 8
Clamps
Tabs
Fig. 9
Banknote guideBanknote guide
holdersholders
Banknote guide
holders
Fig. 10 Fig. 11
7 Connect the counter to AC mains with the power cable.
OPERATION
1 Make sure that the safety precautions mentioned in this manual are kept.
2 Switch the counter on by the power switch (Fig. 2, pos. 12). The counter will
start up and run self-test. An image (see Fig. 12) will appear in the display.
During self-test the loading progress bar will move, the stacker wheels
(Fig. 1, pos. 8) and the hopper rollers (Fig. 1, pos 3) will rotate.
Firmware version
Currency base
Loading
progress bar
Fig. 12
After the self-test the counter returns beep signal and the display will show
the main menu (Fig. 13):
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CONTENTS
Banknote counter DORS 820Banknote counter DORS 820

1110
Fig. 13
1 Count mode key;
2 Count speed key;
3 Banknote orientation sorting key;
4 Batch mode key (inactive in MIX and
MULTI modes);
5 Currency select key;
6 Send count results to the printer key;
7 Count reset key;
8 Enter «REPORT» key;
9 ADD mode on/off key;
10 Auto / Manual start key;
11 UV detection, Magnet detection,
optical density and strict test on/off key;
12 Settings menu key;
13 Selected currency indicator /
Currency select key;
14 Counted banknotes quantity;
15 Rejected banknotes quantity;
16 Counted sum;
17 System time;
18 Ethernet connection indicator (red -
off; green-blue or green-grey flashing
– exchange data with the server);
19 Banknote S/N detection indicator;
20 System time.
2
Now the counter is ready to count the banknotes in factory default mode :
– Language: English;
– Currency: auto recognition by the first note in the batch;
– Count mode: MIX;
– Start mode: AUTO;
– ADD mode: off
– Batch mode: off
– Count rate: 900 notes per minute
– UV-T, UV-R detection: off
– MG (magnet) detection: off
– DEN (density) detection: on
– Orientation sorting (ORT): off
– Information output: printer (manual); 9600bps
– Advanced rendering mode: off
– Sound volume: 50%
– Screen brightness: 100%
– Display theme: grey
– Stacker limit: 200 banknotes
– Reject pocket limit: 50 banknotes
– User profile: “I”
– Serial numbers detection: off
– Fitness mode: off
3 Adjust the feeder gap. The manufacturer presets the gap in accordance with
the currencies to be counted. However, if the counter often rejects the
genuine banknotes and the report (see section «Operation Keys»,
REPORT Key, Fig. 49) returns «Small Notes Gap», «Double Note» or
«Dimensions» as the reason of the banknotes rejection, then turn screw 1
slightly clockwise (toward «–») to reduce the gap (see Fig. 1). If the
rejection report returns «Skew Error», «Length» or «Dimensions», then turn
screw 1 slightly counterclockwise (toward «+») to increase the gap (see
Fig. 1). The gap between separating rollers and feeding rollers should make
one note to pass free between the rollers but prevent two notes put together
from passing (see Figure 14). To check a gap, use a banknote of good
quality, not worn out one. Rotate the feeding wheels to set the position of the
rollers so that there are no ripples in a place where the note passes. Put the
short side of the banknote between the separating rollers and feeding
rollers. The banknote should pass through with a little tension. If one
banknote passes very easily, then decrease the gap. If one banknote
passes between the rollers with difficulty, then increase the gap. Continue
gap setting until the banknote passes through rollers with a little tension.
2 Factory default settings may be revised to match customer requirements.
CONTENTS
А
Banknote
C
B
The gap
Fig. 14
4 Adjust banknote guides to the longest banknote in the counted batch,
prepare the batch as shown in Fig.15: take out torn, wet, dirty and greasy
notes. The banknotes should not protrude from the batch.
Put the prepared banknotes in the centre of the hopper, avoiding the skew.
The counter will start operation. Counting is stopped when the number of
the notes equal to the stacker capacity has been counted. After the
banknotes have been removed out of the stacker, the device resumes
operation automatically.
Banknote counter DORS 820Banknote counter DORS 820
1
26
4
53
7
9
8
10
11
12
13
14
15
16
17
19
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5 If any error occurs, please follow the advices of the «Error Messages»
section.
Advice: For customer's convenience we suggest to use a stylus designed
to control the devices with a touchscreen. The stylus will facilitate your work
with the counter. Two styluses for the resistive touch screens are the part of
delivery set (see Fig.16).
1 «Common» Submenu (see Fig.17)
Contains the categories «Detection», «Count rate», «Add»,
and the keys «Info», «Pocket limits», «Print», «Addit.»
Detection
Each counting mode has own range of available detection.
In COUNT mode the transmissive UV control (UV-T) and the optical density
control of banknotes (DENSITY) are available.
In DEN and MIX modes the available kinds of detection are: the reflective
UV control (UV-R), magnetic marks control (MG), strict level of counterfeit
detection (STRICT).
UV-T and UV-R are respectively translucent and reflective ultraviolet
detection mode. When it's activated ( , ), and a banknote with
an increased UV fluorescence has been found (for example, a counterfeit
printed on plain paper), the banknote goes to the reject pocket (the reasons of
rejection are available in the «REPORT» submenu).
UV-T is translucent UV control. When is on, the banknotes with
increased UV-luminescence (for instance, counterfeit notes printed on regular
paper) will be redirected to reject pocket (reject reason is available in REPORT
menu).
Fig. 15 Fig. 16
Counter settings menu
To enter User settings menu touch MENU icon (see Fig.13). The display will
return User settings menu. In its left part, there are the submenu keys, in the
right part there are the corresponding parameters.
To save the changes and exit the menu touch . After the exit the screen
shows the selected settings.
To exit without saving touch .
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CONTENTS
DENSITY is banknote optical density control. When is on, the
banknotes with increased density (for instance, two notes stuck together) as
well as the banknotes with increased transparency will be redirected to reject
pocket (reject reason is available in REPORT menu).
MG is magnet marks control. When is on, the banknotes without
magnet marks will be redirected to reject pocket (reject reason is available in
REPORT menu).
UV-R is reflective UV control. When is on, the banknotes with increa-
sed UV-luminescence (for instance, counterfeit notes printed on regular
paper) will be redirected to reject pocket (reject reason is available in REPORT
menu).
STRICT is strict verification level. When is off, the banknotes are
checked for the main authentication features only. When is on, the
banknotes are checked for both main and additional authentication features (if
any additional features are available)
IMPORTANT: When is on, authenticity control degree of the bank-
notes increases, but the number of rejected banknotes may increase, (reject
reason is «suspicious note»).
Note: Don’t turn off STRICT if counted banknotes authenticity is uncertain.
Fig. 17
Count rate
The user can choose any of four counting rates (600, 900 (1000), 1200, or
1500 banknotes per minute). The check-box against the selected speed is
highlighted in blue. For counting of worn notes we suggest lower speed (600 or
900 notes/min).
Warning: When S/N or Fitness mode is on, only two counting speeds (600
and 1000 notes/min) are available.
Banknote counter DORS 820Banknote counter DORS 820

1415
CONTENTS
Fig. 18 Fig. 19
2
INFO
This screen contains the information about the device identifier (UIN), the
firmware versions, the supported languages, the supported currencies, and
the currency database version (see Fig. 18, Fig. 19). Touch the blue arrow to
scroll the screen up/down.
POCKET LIMITS
The icon (see Fig.17) will open pockets limit menu (see Fig. 20).
Fig. 20
12
Banknote counter DORS 820Banknote counter DORS 820
Reduced sensitivity
Reduced sensitivity is switched off by default
Switching on Reduced sensitivity increases banknote
position detection but the banknotes with transparent inserts can’t be counted.
Density level
The setting allows adjusting the scanner to detect the banknotes with
different optical density in COUNT mode.
Light and dark banknotes can be best detected when the right setting is
selected:
1– For the new banknotes and the banknotes with the even optical density;
2– For moderate worn-out banknotes;
3– For the worn-out (dirty) banknotes and the banknotes with uneven optical
density (e.g. USD).
PRINT
The icon (see Fig.17) will open INFO OUTPUT METHOD submenu
(see Fig. 21)
Select information output device in this menu:
• CCTV.
• PRINTER (AUTO) – automatic output to the printer.
PRINTER (MAN) – manually send info to the printer by touching icon
(see Fig.13 pos.6).
• DORS 85 / DORS 90 – select external display.
Stacker limit is maximum banknotes quantity that will be stacked. The limit
has two values: 100 or 200 banknotes; having reached the selected value the
counter will stop and resume operation after emptying the stacker (and
touching «I» or «II» key in manual start mode).
Selected stacker limit is highlighted in blue. Touch the desired limit value to
select it.
The reject pocket has an adjustable limit value. As soon as the specified
limit is reached, the counter stops and resumes its operation after the
banknotes have been removed from the reject pocket (and touching «I» or «II»
key in manual start mode).
The default (optimal) value of the reject pocket limit is 50 banknotes. The
user can change the limit within the range of 25 to 100 banknotes. To change
the limit, move a slider to the required value. The slider moves by steps of 5
notes each.
Warning: For counting of worn notes we suggest the reject pocket limit
would not exceed 50 notes; otherwise it may cause unsmooth stacking or
notes jamming.
Note: Please mind that all the banknotes that do not match the counting /
sorting criteria get into the reject pocket, including the notes with tears and
other mechanical damages. To prevent further banknote damage please don’t
set reject pocket limit too high.
Fig. 21

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16
CONTENTS
CONNECTION SPEED – select counter’s COM-port bit rate to establish
connection with external device.
icon will send test information to output device. If connection settings
are correct, you will receive a report about successful connection (CCTV OSD
message or printer receipt).
Banknote counter DORS 820Banknote counter DORS 820
2 «MODE» Submenu
Accumulation Mode (ADD):
ADD lets the user select an optimal summation mode. A checkbox against
selected mode is highlighted with blue.
Warning: ADD mode selection is in the menu (see Fig.17). To turn ADD
mode on/off please use ADD key (Fig. 13 pos.9).
ADD 1
When is selected, the display will show the current batch amount.
Having the batch counted (the banknotes are in the stacker) the device will
display the last batch amount for a while and then will show total amount.
When the notes are taken out from the pockets and the new notes are
added to the hopper, the device will add the new count to total amount.
ADD2
When is selected, the display will show the current batch amount.
Having the batch counted (the banknotes are in the stacker) the device will
show total amount.
When the notes are taken out from the pockets and the new notes are
added to the hopper, the device will add the new count to total amount.
ADD3
When is selected, the display will show the current batch amount.
Having the batch counted (the banknotes are in the stacker) the device will
display the last batch amount for a while and then will show total amount.
When the notes are taken out from the pockets and the new notes are added to
the hopper, the device will reset total amount and start counting anew.
Warning:
If during the counting process (when the accumulation mode is on or the
stacker is not empty), the parameters affecting the count result (for example:
ADD mode, batch mode, currency, etc.) have been changed, a flashing
warning AMOUNT DATA WILL BE LOST will appear in the display. Touch
and take out the banknotes from all the pockets of the counter to confirm the
changes.
Or select the previous mode to disable the changes.
BATCH CONTINUE
Batch Сontinue is the counting mode which allows accumulating the
counting results while there are banknotes in the hopper.
BATCH CLEAR
Batch Clear is the function that lets the user to choose whether to add the
new batch amount to the previously counted banknotes or to reset the last
batch if the following conditions are met:
— ADD1 or ADD2 mode is on.
— Some amount has been reached while counting, and then both the
hopper and the stacker were emptied.
— An error occurred during further counting, requiring the user’s attention
(note jam or the pockets are empty etc).
Having the error fixed the user will receive a message offering to add the
last batch to previous amount or to reset the result to previous amount.
Touch Batch Clear icon to activate/deactivate the function (see Fig. 22).
Batch Clear is unavailable in MULTI mode.
When the hopper is empty, the next count will start from zero, not from
the previous amount.
Touch Batch Continue icon to activate/deactivate the mode (see Fig. 22).
DENOMINATION CHECK
DENOMINATION CHECK is to verify that a counted batch of banknotes
belongs to the same denomination, with the summation of the counted batches
of different denominations. To activate the mode, select ,
set the mode to «DEN» when ADD is turned on.
Then counting a batch of another denomination, it is not rejected and the
result is added to the existing one.
The denomination is determined by the first banknote in the bundle.
Note: The function is only available for automatic determination of the
denomination.
Fig. 22

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CONTENTS
Banknote counter DORS 820Banknote counter DORS 820
3 «ADVANCED» Submenu
This menu contains screen brightness and sound volume settings, visual
mode select and Factory reset icons (see Fig. 23).
Fig. 23
Visual mode select.
The counter has three visual modes:
1– Regular (default mode, see Fig. 13, Fig. 23.1).
2– Wide (see Fig. 23. 2). Quick access keys are removed from the screen, the
font size is increased for COUNT and AMOUNT values (see Fig. 24). To get
an access to the menu, press key. To recall the hot keys on the sides of the
screen, touch the centre of the screen; touch it again to hide the keys.
3– Simple (see Fig. 23. 3). The font size is increased for COUNT and
AMOUNT values (see Fig. 25). Only three keys are available on the screen:
– menu access.
– send data to printer.
– exit to Default visual mode.
1 2 3
Fig. 24
Fig. 25
SOUND VOLUME
Set the volume by moving the slider between MIN and МАХ (Fig. 23). To
turn the sound off move the slider to MIN.
LCD BRIGHTNESS
Set display brightness by moving the slider between MIN and МАХ (Fig. 23).
FACTORY RESET
Touch the key to reset current user settings to factory defaults (refer to
«OPERATION» s.2). To exclude an accidental reset of the settings, you will be
asked to confirm it (see Fig. 44).
Warning: the settings are reset for the current user only, while the settings
of another user remain as they were.
4 «THEMES» Submenu
Select one of the preset themes of graphic user interface (GUI). Selected
theme is marked by blue check-box at the left (Fig. 26).
Fig. 26

21
20
CONTENTS
5 «LANGUAGE» Submenu
Select one of the preset languages. Touch the language to select it.
Selected language
is marked by blue
check-box at the
left (see Fig. 27).
Available
languages
depend on the
counter firmware
version.
1 Keys and (START / USER PROFILE / USER)
1.1 The counter can save two various profiles with their unique settings.
You can switch between them by touching the keys «I» and «II»
(see Fig. 3). The profiles may be used by one user or by two users
(«Two tellers» operation mode). According to the tasks to be solved
and personal preferences, each user can choose any setting and any
counting / sorting mode.
Selected profile indication depends on visual mode. In regular visual
mode the operating keys next to the active user key are highlighted in
green. The figures given below show the control panel appearance for
various users: Fig. 28 is for 1st user (I); Fig. 29 is for 2nd user (II).
Fig. 27
Fig. 28
USER 1 keys are highlighted
USER 2 keys are highlighted
Regular visual mode:
Fig. 29
Wide visual mode: Fig. 30
Fig. 31
USER 1 indicator
USER 2 indicator
Banknote counter DORS 820Banknote counter DORS 820

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CONTENTS
Banknote counter DORS 820Banknote counter DORS 820
1.2 «I» or «II» key is used to start the counting in manual mode. Touch the
key of the active user to start.
2 Counting mode key
There are four counting modes: «COUNT», «MIX», «MULTI» and «DEN».
A mode is selected by a repetitive touching of the mode key. At the same
time this key displays the selected operation mode.
2.1 «COUNT» is a piece counting mode. The notes are counted without
detecting their denominations and counterfeit detection; the display
3
shows the quantity of the counted and rejected banknotes (Fig. 32).
Fig. 32
2.2 «MIX» is the counting mode for mixed denominations of certain
currency with their authentication, calculation of the total amount, the
quantity of the counted banknotes and amounts of each denomination.
The counter will display total amount of the counted banknotes, the
quantity of rejected and accepted banknotes (see Fig. 33).
The detailed report on each denomination's number and amount is
available by touching the key «REPORT» (submenu «Batch Report»,
Fig. 34) or by touching the area shown in Fig. 33).
3 Rejected banknotes displayed quantity is for reference and may differ from actual.
Touch here to
open the
detailed report
Fig. 33
For more details on submenu «REPORT», see subsection Operation
Keys (Key «REPORT»).
Fig. 34
Fig. 35
2.3 «MULTI» is a mode for counting a mixture of banknotes of several
currencies and denominations, with authentication, determining the
quantity and amount of counted banknotes for each denomination of
each currency. For conversion, the currencies selected for auto-
determination are available (1…5 currencies, see Currency key). If the
«Full auto» mode is selected then the list of currencies on the main
screen is empty by default and will be filled as more currencies are
detected. After detecting more than 5 currencies the buttons will appear
to scroll through the list. The display shows the quantity and amount of
counted banknotes for each currency and the quantity of rejected
banknotes (see Fig. 35).
To go to the currency report, touch the flag zone or the name of the
currency (see Fig. 35a). The denomination, quantity and amount of all
counted banknotes are available by touching the «REPORT» key
(«BATCH REPORT» see Fig. 35b).
Touch here to
open currency
report
Amount
Quantity

25
24
CONTENTS
Banknote counter DORS 820Banknote counter DORS 820
Fig. 35a
Fig. 35b
Fig. 36
Touch here to
open the report
about counted
banknotes
Touch REPORT key or the area shown in Fig. 36 and open to
check the denomination, quantity and amount for each denomination
(see Fig. 37).
Fig. 37
3 CURRENCY key
3.1 Touch key to open CURRENCY submenu (see Fig. 38), and select
the currency to be counted and denomination. The set of supported
currencies depends on firmware version. Currency selection is available
only for «MIX», «MULTI» and «DEN» modes; denomination selection is
available only for «DEN» mode. Automatic mode of currency detection is
on by default; the counted currency is set by the first banknote in the batch
(see Fig. 38). In the bottom left corner of the screen there is a list of auto
currencies ( ), i.e. those currencies that can be detected
automatically (if more than one currency is selected).
Fig.38 shows:
A – Currencies quantity available for auto detection by the first banknote
in the batch (selected by user). Touch any currency to delete it from auto
detection list.
B – All available auto currencies quantity (depends on firmware version).
If the user tries to exceed this
amount, a message
will appear in the upper part of the display.
C – All available currencies’ quantity (depends on firmware version). In the
middle of the screen there is a list of currencies. If the quantity of
currencies in this list (C) is more than 8, you can scroll through this list
with keys.
Touch the currency to add any currency to auto currencies list (A). A
colour of a box against is changed from grey to blue to confirm your
choice. Touch the currency again to delete a currency from the Auto
currencies list.
Touch and hold the currency for one second to select it as a single one.
2.4 «DEN» – is the counting mode for the banknotes of certain
denomination with their authentication, calculation of the total amount
and the quantity of counted banknotes, and the detection of
denomination and issue. The denomination and issue are set by the first
banknote in the batch. It's also possible to select the denomination
manually (see submenu «CURRENCY»). The display shows the total
amount of counted banknotes, the quantity of rejected and accepted
banknotes (see Fig. 36).

27
26
CONTENTS
Fig. 38
Note: if the only currency is selected, its name appears at the top of the
screen (see Fig. 39); also at the main screen a sign is replaced with
a name of this currency (in Fig. 40 - ).
Fig. 39 Fig. 40
С
А
В
Fig. 41 3.2 In the «DEN» mode you may
count the banknotes of the selected
currency with a manually selected
denomination value.
Select a single currency, and the
list of Auto Currencies at bottom
left corner of the screen will be
replaced with a list of all
denominations of selected
currency (see Fig. 39).
Banknote counter DORS 820Banknote counter DORS 820
Auto denomination mode is on by default, i.e. the denomination is
detected by the first note in the batch; in this case the check-boxes at the
4
left of denominations are highlighted in blue . Touch the required
denomination for passing the banknotes of the certain denomination to
the stacker; the checkbox at the left of selected value will stay blue while
the other checkboxes become grey (see Fig. 41). For the user’s
convenience the selected value of denomination in «DEN» mode is
shown in the main screen to the right of the selected currency (see Fig.
40). To return to automatic denomination mode, touch key to
the right of the denominations list (see Fig. 39).
3.3 Touch icon for sorting the banknotes by a year of their issue (a
year when they were put in circulation). When you activate this option (it
will be highlighted in blue) in DEN mode, the device will count only the
banknotes of the same currency, denomination, and issue (the issue is
detected as year of issue or OLD, NEW and VERY NEW attribute of the
first note in a batch depending on the settings of selected currency). The
other banknotes will be rejected.
In MIX mode the device will count only the banknotes of the same
currency and issue (the issue is detected as OLD, NEW and VERY
NEW attribute of the first note in a batch).
The issue of the counted banknotes is displayed to the right of the
currency (see Fig. 42).
Fig. 42
4 The colour may vary depending on selected theme.
WARNING: sorting the banknotes by their issue (OLD, NEW and VERY
NEW) is available not for every currency.

3.4 Singular currency.
Depending on a currency set of your counter, it can detect so-called
singular currencies. A singular currency is one which optical properties
differing from other currencies so that detecting it automatically along
with the other currencies is impossible.
If a singular currency is selected, then the other currencies can't be
added to the auto currency list. To cancel a choice of a singular
currency, just choose any other currency.
In currencies list a singular currency is marked by different colour (see
Fig. 43 where it is marked by yellow).
A symbol of selected currency (or AUTO mode symbol) is at the bottom
left corner of a main screen (see Fig. 37 and Fig. 43). This symbol is
also a hot key to get access to CURRENCY submenu (for instance
when Wide visual mode is active).
In MIX mode to the right of a currency symbol there is a list of
denominations of this currency with quantity of counted notes; counted
denominations are in black font (see Fig. 33).
28 29
CONTENTS
Banknote counter DORS 820Banknote counter DORS 820
Fig. 43
ALL key will delete all the information about counted banknotes on the
main screen and amount report.
WARNING:
RESET acknowledgement
may be disabled in your
counter firmware version!
Fig. 45a
6 REPORT key
Touch key to call REPORT submenu (Fig. 46) showing the information
about counted and rejected banknotes.
Fig. 46
4 PRINT key
key will send the results of counting to the printer connected to the
counter if manual printing mode is selected (see Fig. 21).
5 RESET key
key will clear the counting results after the stacker has been emptied
(the reject pocket shall also be empty). To avoid an accidental data reset, an
acknowledgement is required (see Fig. 45).
If mode is on, then acknowledgement window will appear as in Fig. 45a.
LAST key will delete the result of the last count on the main screen and
amount report.
3.5 Full AUTO
Full automatic currency detection mode allows you to work with all
currencies stored in the counter's memory(except for special ones). To
activate the mode touch the button «Full AUTO» (see Fig. 38).
When this mode is activated, the list of all available currencies will be
replaced by the inscription «All currencies are allowed except
special ones» (see Fig. 44).
The Full AUTO mode has the following restrictions:
– Three banknote conversion speeds are available for selection - 600,
900, 1200 n/min.
– This mode is incompatible with the «S/N», «FITNESS», «ATM» modes.
If one of the above modes has been already selected, then the «Full
AUTO» key will be inactive (grey).
If the Full AUTO mode is enabled, then when you try to turn on any of
the «Serial Number Recognition», «FITNESS», «ATM» modes, the
message «UNAVAILABLE» appears on the screen.
Fig. 44
Fig. 45

3130
CONTENTS
Banknote counter DORS 820Banknote counter DORS 820
Fig. 47
If ADD mode is on , then batch report will contain all the banknotes
counted in ADD mode. SESSION REPORT (see Fig. 48) displays all the
banknotes counted since switching on the counter. Session report is
created separately for
User I and User II
Touch key to clear
the reports.
An acknowledgement
window may appear
(see Fig. 45).
Touch to exit the
report screen.
Fig. 48
DENOM is the column where all denominations of counted banknotes are
listed.
COUNT contains the quantity of counted banknotes of all listed
denominations.
AMOUNT is the total amounts for all denominations.
TOTAL is the total quantity and the total amount of all counted banknotes.
Batch report (see Fig. 47) shows all the counted banknotes that got into the
stacker during the last counting. If ADD mode is on, then the batch report
will include the total amount of the banknotes counted in ADD mode.
Session report (see Fig. 48) displays the list of all the banknotes counted
since the counter has been switched on (see article 2 of subsection
OPERATION).
The report is available in two versions:
– Batch report;
– Session report.
Both versions have DENOM, COUNT and AMOUNT columns.
Manual amount correction
Pressing the CORR key (see Fig. 48) opens the menu for manual
correction of the amount of counted banknotes (see Fig. 49).
This menu allows you to manually adjust the amount of counted banknotes
including adding the required amount of coins, save to the report or print the
corrected results.
In fig. 49:
1 – The currency selected for adjustment (highlighted in the list of
currencies).
2 – The total amount of all denominations obtained as a result of the
correction.
3 – Fields for entering: the number and amount of coins, the quantity for each
denomination of the selected currency (the list can be scrolled).
4 – A list of all available currencies (depends on your counter's firmware). At
the top of the list there are the currencies that have been counted before
entering the correction menu. All the other currencies are arranged after
in alphabetical order (the list can be scrolled).
5 – «Cancel» button to exit the menu without saving the entered changes.
6 – «Print» button to print a receipt with correction results.
7 – OK button - saves the changes and switches to the REPORT menu.
Correction order:
1 – Select the currency in the list of currencies.
2 – Touch the input field of the required denomination, in the window that
opens (see Fig. 50), enter the required quantity (for coins the quantity
and amount) and touch the checkmark to confirm.
3 – Repeat steps p. 1, 2 for all denominations and currencies that are
required.
4 – Press OK button to save the entered changes and exit to the REPORT
menu.
When manually adjusting the amount, please note that:
• When ADD mode is on, all available banknote counts are saved, and
newly entered data will be added to them.
• When ADD mode is off and there are counted banknotes in the stacker,
then the newly entered data will be added to them.
• When ADD mode is off and there are no counted banknotes in the
stacker then only newly entered data is displayed.
121
3
4
5
6
7
Fig. 50 Fig. 49

3332
CONTENTS
Banknote counter DORS 820Banknote counter DORS 820
Fig. 51
Extended reject report (Fig. 52) contains the numbers of the banknotes and
their reject reasons.
NUM – banknote position in reject pocket (the position may not match the
actual one due to some errors: small notes gap, double etc).
REJECT REASON – an error which led to banknote reject (see Table 1).
The number of the banknote in the counted batch is displayed to the right of
reject reason (for reference).
Touch to reset the reports (acknowledgement is required, see Fig. 45).
«Counting mode mismatch» - rejected banknotes do not match selected
counting mode (for instance the banknotes of various denomination are
counted in DEN mode; currency or denomination mismatch).
«Mecanical errors» - the banknotes were rejected due to skew in the path
leading to detection error.
«Suspect» - rejected banknotes do not match main criteria of selected
currency.
Fig. 52
SMALL GAP
IN THE PATH Continuous notes chain in the path
(short side of note is too long or the
gap between two notes is too
short).
Remove the banknotes that got
stuck together. Adjust the feeder
gap («–» for gap decrease) for
operation with the thin banknotes.
To adjust the required gap, turn
screw 1 (Fig. 1) slightly clockwise.
DOUBLE
NOTE:
DARK
Double or very dark banknote was
detected. Remove the rejected banknote(s).
Adjust the feeder gap («–» for gap
decrease) for operation with the
thin banknotes. To adjust the
required gap, turn screw 1 (Fig. 1)
slightly clockwise.
SMALL GAP
IN
THE FEEDER
Continuous notes chain between
separating and feeding rollers
(short side of note is too long or the
interval between two notes is too
short).
DOUBLE NOTE:
TRANSPARENT A very transparent banknote
has been detected. Remove the banknote.
DIMENSIONS A banknote differs from the
average dimensions of the first five
notes in a batch (the difference
exceeds 20mm by the long side of
note or 10% by its short side.
Remove the banknote. Adjust the
feeder gap (if required) according
to article 3 of section «Operation».
ANGLE Banknote skew angle exceeds 14°.Adjust the banknote guides to the
length of the longest note in the
batch. If required, adjust the
banknote feeder gap («+» to
increase the gap) for operation with
thicker banknotes. To achieve the
required gap, turn screw 1 (Fig.1)
counterclockwise.
TABLE 1
REJECT
REASON
SUSPECT
NOTE
Currency and denomination are
detected, but authenticity is not
confirmed
Remove the banknote and recount
it. In case of repeated rejection,
verify the authenticity of the
banknote by other means.
Description Teller's actions
CURRENCY (X Y),
X for the currency
and Y for the
denomination
Banknote currency doesn't match
the selected one in DEN or MIX
mode
Remove the banknote.
Remove the banknote.
DENOM (X Y),
X for the currency
and Y for the
denomination
Banknote denomination doesn't
match the selected one in DEN
mode
UNKNOWN
NOTE Banknote currency and denomina-
tion can't be detected Remove the banknote and recount
it. In case of repeated rejection,
verify the authenticity of the
banknote by other means.
ORIENTATION Banknote orientation does match
the selected one. Place the banknote into the hopper according to selected orientation
Reject report is available in two versions:
– Reject pocket report;
– Extended reject pocket report.
Reject report (Fig. 51) contains possible reject reasons and rejected
banknotes’ quantity for each reason:

34
CONTENTS
TABLE 1
REJECT
REASON Description Teller's actions
UV High UV level of the banknote is
found with turned on UV-T or UV-R
detection
Remove the banknote and recount
it. If the high level of UV lumines-
cence is a feature of this type of
banknotes, then switch off UV-T
or/and UV-R.
MG A banknote with wrong magnet
marks is detected Remove the banknote.
SCANNER
ERROR
Banknote scanning error Place the banknote in the hopper
and recount it.
TOO LONG Short side of the banknote exce-
eded 120mm (a probable reason
can be: a banknote has passed
with a skew or the banknotes got
stuck together).
Place the banknote in the hopper
and recount it. Adjust feeder gap if
required.
FEED ERROR Banknote feeding error Place the banknote in the hopper
and recount it.
Banknote counter DORS 82035 Banknote counter DORS 820
BATCH QUOTA
OVERFLOW The quantity of fed banknotes
exceeds the one required by
selected mode (sorting or
stacker limit).
The banknote issue doesn't
match the issue of the 1st
note in the batch (for DEN and
MIX modes)
Place the banknote in the
hopper and recount it.
ISSUE
UNFIT EDGE
UNFIT TEAR
UNFIT
CORNER
UNFIT SPOT
UNFIT
GRAFFITY
UNFIT HOLE
UNFIT DIRT
UNFIT TAPE
SERIAL
NUMBER
Banknote fitness doesn't meet
the preset specifications Remove the banknote.
Banknote SN doesn't match
selected criteria.
7 ADD key
Touch ADD key to turn on or turn off ADD mode (Fig.13). To switch
between ADD1, ADD2, ADD3 modes use MENU key.
ADD mode is for accumulation of counted banknotes by their denomination
and total amount, the banknotes added to the hopper will be summed with
the ones already counted. Touch RESET to reset counted total amount and
notes quantity.
Please mind that in DEN and MIX modes COUNT and AMOUNT values are
displayed according to selected ADD mode while counting and after the
counting has been finished.
8 AUTO / MAN key
AUTO / MAN key (Fig. 13) sets the counter to automatic or manual start
mode. The key has two states: for automatic start and for manual
start.
In automatic start mode the counter will start counting as soon as the notes
are placed into the hopper.
In manual start mode the counter will start counting as soon as the key
or is touched, depending on selected user profile.
9 UV-MG-STRICT / UV-DENS key
UV-MG-STRICT / UV-DENS key provides quick access to detection options
depending on selected count mode. In MULTI, DEN and MIX modes
touching this key recalls pop-up menu where UV-R, MG or STRICT
detection can be turned on / off. Turned on detection will be highlighted in
blue if Default theme is used (Fig. 53).
Turned off detection will be
highlighted in grey:
Fig. 53

37
36
CONTENTS
Banknote counter DORS 820Banknote counter DORS 820
Touching this key in COUNT mode recalls pop-up menu where UV-T or
DENS. detection can be turned on / off. Turned on detection will be
highlighted in blue if Default theme is used (Fig. 54). Turned off detection
will be highlighted in grey:
Fig. 54
10 BATCH key
Touching key recalls BATCH submenu, available in DEN and COUNT
modes (BATCH option is unavailable in MIX mode), see Fig. 55.
BATCH submenu lets you select batch size and stacker limit.
Turn on batch mode by touching key (batch size should be greater than 0).
Turn off batch mode by touching key.
Touch to cancel the changes and return to main menu.
Set batch size (1…999) by touching 0…9 keys. Touch to delete the last
figure.
Touch to reset batch size.
Fig. 55
Note: the
inscriptions on
the key are also
highlighted
depending on
selected
detection mode.
The fast access key to BATCH mode is available on the main screen in the
top right corner (see Fig. 56). means that batch mode is on; means
that batch mode is off.
The batch size is shown in the bottom right corner of the main screen (see
Fig. 56). Once the batch size is reached, the indicator starts blinking, and in
10 seconds the message «BATCH IS READY» appears in the screen. If the
number of the banknotes in the stacker is less than the batch size, the
message is: «add X», where X is the number of banknotes required to
complete the batch of the selected size, in 10 seconds message «ADD
BANKNOTES» will appear in the screen.
Note: The batch size indicator is also the hot key for a quick access to the
«BATCH» submenu.
In the BATCH submenu the user can change stacker capacity. The current
value of the stacker capacity is highlighted in blue. Touch the required value
(new value will be highlighted in blue) to change stacker capacity.
Note: under the current batch size there is an information bar which
contains info about the rejected banknotes; the current batch size and the
stacker capacity (see Fig. 55).
Fig. 56
11 «ORIENTATION» key
Select the orientation of the banknotes by touching key. A menu will
appear to select the required orientation (see Fig. 56). You may also select
the orientation by repetitive touching of ORT key; the mode will change as
, , , showing selected orientation of the banknotes.
The menu will be closed in 7 seconds after the mode has been selected or
when the counting begins.
You can select the following setting for the orientation of the banknotes:
«OFF» (disregard the orientation) - see Fig. 57.
«FACE» - the banknotes will pass to the stacker if they were placed in the
hopper face side up (face side is determined by issue bank), see Fig. 58.
The other banknotes will be sent to reject pocket.