DPS Telecom NetGuardian 832/864A User manual

USER MANUAL
SiteDialer for NetGuardian 832/864A Family
December 13,2016
Visit our website at www.dpstelecom.com for the latest PDFmanual and FAQs.
D-UM-SDNGV-12001 Firmware Version 1.0A

© 2017 DPS Telecom
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this document may be photocopied without prior written consent of DPS Telecom.
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The material in this manual is for information purposes and is subject to change without notice. DPS Telecom shall
not be liable for errors contained herein or consequential damages in connection with the furnishing, performance, or
use of this manual.
Notice
Revision History
December 13, 2016
August 1, 2012
September 7, 2011
May 17, 2011
July 13, 2009
June 17, 2009
June 12, 2009
Added Firmware Upgrade section
Updated web browser information to include Voice Prompt Delay
Added instructions for configuring NetGuardian notifications
Added Server mode option to web interface; fixed formatting issue
Revisios to call flow chart
Revisions to Shipping List
Initial release

Contents
Visit our website at www.dpstelecom.com for the latest PDF manual and FAQs
SiteDialer Overview1 1
Specifications2 2
Shipping List3 3
Tools Needed4 6
Installation5 7
Mounting5.1 7
SiteDialer Back Panel5.2 9
Power Connection5.2.1 9
Craft Port5.2.2 11
LAN Connection5.2.3 11
Telco Connection5.2.4 11
LED Funtionality5.2.5 11
Quick Start: Assigning your SiteDialer's Ethernet Settings6 12
...via Craft Port6.1 12
...via LAN6.2 15
TTY Interface6.3 16
Ethernet Configuration6.4 17
Quick Start: Configuring Your SiteDialer to Receive Alarms from a NetGuardian7 18
Firmware Upgrade8 21
Create Voice Configurations8.1 21
SiteDialer Web Browser9 22
Logging on to the SiteDialer9.1 23
Event Log9.2 24
Test9.3 25
System9.4 26
Points9.5 27
Notifications9.6 29
Call Lists9.7 30
Reboot9.8 31
Reference Section10 32
Call Flow Chart10.1 32
SNMP Granular Trap Packets10.2 33
Frequently Asked Questions11 34
General FAQs11.1 35
SNMP FAQs11.2 35
Technical Support12 36

End User License Agreement13 36

1
SiteDialer Overview
1
Fig 1. With custom voice alerts and remote access, the SiteDialer enhances the notification abilities of
your NetGuardian 832A / 864As.
The SiteDialer is the newest accessory to the popular line of NetGuardian RTUs. Receiving and
acknowledging alarm notifications from the field is easy with custom voice alerts. The SiteDialer is
supported by all your NetGuardian 832A and 864A remotes.
When an alarm is triggered, the SiteDialer calls up to 8 phone numbers in your call lists with the site
name, alarm status, timestamp, and more. With user-definable voice notification, this unit is perfect for
getting critical information directly to the response teams.
Get CustomVoice Alerts, SNMP Traps, and Emails
Alarm Shout technology will enable you to create your text-to-speech alarm notifications, or upload your
own .WAVfiles. You’ll easily create your own custom voice configurations using the online RTU voice
wizard in the MyDPS area of the DPS website (www.dpstele.com/MyDPS).
When alarms occur, custom voice alerts will be sent to your phone. SNMP traps will also be sent to
your SNMP manager. Dial right into the SiteDialer to hear your custom voice alerts, and acknowledge
alarms remotely via DTMF.
Easyinstallation and configuration
As a small accessory, the SiteDialer installs quickly and easily. The unit mounts in any 19" or 23" rack
and occupies only 1 RU. SiteDialerEdit, the included Windows-based editor, enables you to sync up
your SiteDialer and NetGuardian databases. Descriptions for all your alarm points can be imported with
SiteDialerEdit from the NetGuardian, and up to 255 points can be databased. This includes discrete
points, ping targets, analogs, and system alarms.
Advanced Monitoring Capabilities
Programmable settings on the SiteDialer allow you to set the priority of alarm events, define call lists (up
to 4) to receive certain types of alarms, and even schedule the exact day/time you want to be notified.
Alarm escalation on the SiteDialer means the unit will automatically move onto the next form of
notification if the alarm is not acknowledged by anyone on the call list. And in the event that several
alarms are triggered at once, your priority settings tell the SiteDialer which notifications to send out first.

2
Specifications
2
Protocol: SNMPv1, TELNET, HTTP, SMTP, ICMP
Interfaces: 1 DB9 craft port
1 RJ45 10BaseT Ethernet port
1 RJ11 telco
Voice Alerts: Via text-to-speech and/or user-created .WAV files
Fuse: Resettable Fuse (Internal) or 1/4 amp GMT
Power Input: -48 VDC (-40 to -70 VDC)
Other options available upon request
Mounting: Wall or 19” rack
Size: 1 RU
Interfaces: 1 RJ45 10BaseT Half-Duplex Ethernet Port
1 DB9 Rear-Panel Craft Port
1 RJ11 Telco Jack
Visual Interface: 1 Firmware-Controlled LED
2 Hardware-Controlled LED
2 LANConnector Hardware LEDs
Weight: 3.5 lbs
Windows-based
editor: Included
Web Browser: Yes
Database Capacity: Up to 255 alarm points
Windows Compatibility: XP, Vista, 7 32/64 bit
MTBF:60 years

3
Shipping List
3
Please make sure all of the following items are included with your SiteDialer. If parts are missing, or if
you ever need to order new parts, please refer to the part numbers listed and call DPS Telecom at 1-
800-622-3314.
SiteDialer
D-PK-VBNGD or D-PK-SDNGV
SiteDialer User Manual
D-UM-SDNGV-12001
SiteDialer Resource CD
6 ft. DB9M-DB9F Download Cable
D-PR-045-10A-04
14 ft. Ethernet Cable
D-PR-923-10B-14
Telephone Cable 6 ft
D-PR-045-10A-01
Pads
2-015-00030-00
Wall Mount Bracket
D-CS-53210A-01
19" Rack Ear

4
D-CS-325-10A-00
x 2
Two Standard Rack Screws
1-000-12500-06
x 2
Two wall mount bracket screws
2-000-6250-01
x 2
Two Metric Rack Screws
2-000-80750-03
x 4
Four 3/8" Ear Screws
1-000-60375-05
x 2
1/2 Amp Fuse
2-741-0500-00
2 Pin Barrier
2-820-00862-02
Optional Accessories
+24V Wall Transformer
D-PR-105-10A-02
x 4
Four 3/8" Ear Screws
1-000-60375-05
Long ear, 19" rack
D-CS-325-10A-08

5

6
Tools Needed
4
To install the SiteDialer, you'll need the following tools:
Phillips No. 2 Screwdriver (For rack mounting)
NOTE: To install the SiteDialer in one of the wall-mount configurations, you will also require a wrench or
driver capable of tightening 3/8" hex nuts.

7
Installation
5
Mounting5.1
Fig 5.1.1. The SiteDialer can be flush or rear-mounted
The compact SiteDialer occupies only half the width of a standard rack unit. 19" rack ears are supplied
with the SiteDialer. The SiteDialer mounts in a 19" or 23" rack, and can be mounted on the right or left,
or rear mount locations, as shown below.
Fig. 5.1.2. Use the included wall mount bracket to mount the SiteDialer vertically on the wall.
Wall-Mounting Instructions
The rack ears can be rotated 90° for wall mounting or 180º for other mounting options (not shown).
1. Depending on your order options, you will can attach wall-mount flanges to both sides of the unit in
one of two ways:
a. Place the flange over the protruding screws and fasten it to the 3/8" hex nuts provided.
b. OR Fasten the flange to the SiteDialer with two of the 6/32 screws provided. (NOTE: Screws
longer than those provided may contact the internal components of the unit, adversely affecting its
normal operation.)

8
2. After flanges have been attached to the SiteDialer, mount the unit in the desired location with two
screws through each flange.
Fig. 5.1.3. The SiteDialer also mounts on your 19" or 23" equipment racks.
Rack-Mounting Instructions
The SiteDialer mounts onto one side of a 19" or 23" rack using the provided rack ear for either size. The
ear can be rotated 180 degrees during installation to adjust the position of the unit relative to the rack.
Attach the appropriate ear to the rack in the desired location.

9
SiteDialer Back Panel5.2
Fig. 5.2. Pinouts for the SiteDialer back panel connections
5.2.1 Power Connection
Fig. 5.2.1.1. Power connectors and fuse.
The SiteDialer has one screw terminal barrier plug power connectors, located on the right side of the
back panel.

10
WARNING!
The Grounding Lug on the back of the unit provides a permanent connection to
earth ground when connected. The Grounding Lug must be used in order to
complywith standards.
Fig. 5.2.1.2. Grounding Lug and Symbol
Before you connect a power supplyto the SiteDialer, test the voltage of your power supply:
·Connect the black common lead of a voltmeter to the ground terminal of the battery, and connect
the red lead of the voltmeter to the battery's –48 VDC terminal. The voltmeter should read
between –43 and –53 VDC. If the reading is outside this range, test the power supply.
To connect the SiteDialer to a power supply, follow these steps:
1. Remove the fuse from the back panel of the SiteDialer. Do not reinsert the fuse until all
connections to the unit have been made.
2. Remove the power connector plug from Power Connector A. Note that the plug can be inserted
into the power connector only one way — this ensures that the barrier plug can only be
reinserted with the correct polarity. Note that the –48V terminal is on the left and the GND
terminal is on the right.
3. Use the grounding lug to connect the unit to earth ground. The grounding lug is next to the
symbol. Insert the eyelet of the earth ground cable between the two bolts on the grounding lug
(Ground cable not included).
4. Insert a batteryground into the power connector plug's right terminal and tighten the screw;
then insert a –48 VDC line to the plug's left terminal and tighten its screw.
5. Push the power connector plug firmly back into the power connector. If the power feed is
connected correctly, the LED by the connector will light GREEN. If the polarity of the power feed
is reversed, the LED will not illuminate.
6. Repeat Steps 2–4 for Power Connector B.
7. Reinsert the fuse to power the SiteDialer. The front panel LEDs will flash RED and GREEN.

11
5.2.2 Craft Port
The back panel craft port is primarily used to give the SiteDialer an IP address so you can continue the
rest of your database configuration over LAN. Use a terminal emulating software program like
HyperTerminal to enter the SiteDialer's TTYinterface. Please see the Quick Start in the next section for
instructions.
To use the craft port, connect the included DB9 download cable from your PC's COMport to the craft
port.
5.2.3 LAN Connection
LANis used for web browsing to the SiteDialer. You can also do your databasing over LAN, as well as
sending email notifications and SNMP traps. To connect the SiteDialer to the LAN, insert a standard
RJ45 Ethernet cable into the 10BaseT Ethernet port on the back of the unit. (See Fig. 5d) If the LAN
connection is OK, the LNK LED will light SOLID GREEN.
5.2.4 Telco Connection
The SiteDialer's telco connection is used for voice notifications. The rear panel telco jack (see Fig. 5d)
connects the SiteDialer to a standard telephone line. This will allow you to dial in / dial out from the unit.
5.2.5 LED Funtionality
Back Panel LEDs
LED
Status
Description
Craft Port
Blink Green
Transmit over craft.
Blink Red
Receive over craft.
LAN
Blink Yellow
Transmit and receive activity
over Ethernet port.
LNK
Solid Green
Ethernet link OK.
Power
Solid Green
Power is connected to the
SiteDialer.
Off
Power is disconnected from the
SiteDialer.
Table 9.1. LED Functionality

12
Quick Start: Assigning your SiteDialer's Ethernet
Settings
6
To incorporate the SiteDialer into your network, you must configure its ethernet port(s) via the unit's TTY
interface. To access the TTYinterface, you will establish a either a serial craft port connection or a LAN
connection that mimics the SiteDialer's default network settings.
Once you save your SiteDialer's ethernet settings and reboot the unit, you can access it over LAN and
continue databasing it using the Windows-based SiteDialer Edit program.
For more information about the SiteDialer Edit application, see the appropriate user manual.
...via Craft Port6.1
1. The simplest way to connect to the SiteDialer is over a physical cable connection between your
PC's COMport and the unit's craft port. Note: You must be connected via craft port or Telnet to
use the TTYinterface. Make sure you are using the straight through (1 to 1) Male to Female DB9-
DB9 download cable provided with your SiteDialer to make a craft port connection.
Fig. 7.1.1. Connection through Craft Port
To access HyperTerminal using Windows:
2. Click on the Start menu > select Programs > Accessories > Communications >
HyperTerminal.
Fig. 7.1.2. Open HyperTerminal Program
3. At the Connection Description screen, enter a
name for this connection. You may also select an
icon. The name and icon do not affect your ability to
connect to the unit.
4. At the Connect To screen, select COM1
(the most commonly used) from the drop
down menu and click OK.

13
Fig. 7.1.3. Create NewConnection
Fig. 7.1.4. Connect through COM1
5. Select the following COMport options:
• Connect using COM1 or appropriate COM
port
• Bits per second: 9600
• Data bits: 8
• Parity: None
• Stop bits: 1
• Flow control: None
Once connected, you will see a blank, white
HyperTerminal screen. Press Enter to activate
the configuration menu.
Fig. 7.1.5. Set COM port options
6. When prompted, enter the default user
name admin and password dpstelecom.
NOTE: If you don't receive a prompt for your
user name and password, check the port you
are using on your PC and make sure you are
using the cable provided.
Fig. 7.1.6. Login to Unit
7. The SiteDialer's main menu will appear. Type C
for C)onfig, then E for E)thernet. Configure the
unit's IP address, subnet mask, and default
gateway.
8. ESC to the main menu. When asked if you'd
like to save your changes, type Yfor Y)es.
Reboot the SiteDialer to save its new
configuration.

14
Fig. 7.1.7. Configure Unit Connection Information
Now you're ready to do the rest of your configuration via LAN. Plug your LANcable into the SiteDialer
and see Section 9, "Logging On to the SiteDialer" to continue databasing using the Web Browser.

15
...via LAN6.2
Fig. 7.2. Connection through Ethernet port
To connect to the SiteDialer via LAN, all you need is the unit's IP address (Default IP address is
192.168.1.100).
If you DON'T have LAN, but DO have physical access to the SiteDialer, connect using a LAN
crossover cable. NOTE: Newer PCs should be able to use a standard straight-through LAN cable and
handle the crossover for you. To do this, you will temporarily change your PC's IP address and subnet
mask to match the SiteDialer's factory default IP settings. Follow these steps:
1. Get a LANcrossover cable and plug it directly into the SiteDialer's LAN port.
2. Look up your PC's current IP address and subnet mask, and write this information down.
3. Reset your PC's IP address to 192.168.1.100.
4. Reset your PC's subnet mask to 255.255.0.0. You may have to reboot your PC to apply your
changes.
5. Once the IP address and subnet mask of your computer coincide with the unit, you can access
the SiteDialer via a Telnet session or via Web browser by using the unit's default IP address of
192.168.1.100.
6. Provision the SiteDialer with the appropriate information, then change your computer's IP
address and subnet mask back to their original settings

16
TTY Interface6.3
Fig. 6 The TTY interface initial configuration screen
The TTYinterface is the SiteDialer's built-in interface text terminal interface, used for basic
configuration. From the TTY Interface, you can configure your SiteDialer's Ethernet port settings and
view debug information. For more advanced configuration options, use the SiteDialerEdit software.
You can access the TTYinterface:
·via craft serial connection (using the settings in the ...via Craft Port subsection of this chapter)
·over IP address on Port 2002. SiteDialer Telnet sessions are established on port 2002 as a security
measure.
For more instructions on initially connecting to your SiteDialer's TTYconnecting to your SiteDialer to
access the TTYinterface, see the Initial Configuration section of this manual.
NOTE: The TTYdefault password is dpstelecom.
Navigating the TTY Interface:
The capitalized letters in each menu option, before, or enclosed in, parentheses ( ), are menu shortcut
keys. Press a shortcut key to access a menu option. The ESC key will always bring you back to the
previous menu level. Entries are not case sensitive.