Draytek Vigor3910 Series User manual

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Vigor3910 Series
Multi-WAN Security Router
Quick Start Guide
Version:1.2
Firmware Version: V4.3.1.1
(For future update, please visit DrayTek web site)
Date: July 20, 2022

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Intellectual Property Rights (IPR) Information
Copyrights © All rights reserved. This publication contains information that is protected
by copyright. No part may be reproduced, transmitted, transcribed, stored in
a retrieval system, or translated into any language without written permission
from the copyright holders.
Trademarks The following trademarks are used in this document:
Microsoft is a registered trademark of Microsoft Corp.
Windows 8, 10, 11 and Explorer are trademarks of Microsoft Corp.
Apple and Mac OS are registered trademarks of Apple Inc.
Other products may be trademarks or registered trademarks of their
respective manufacturers.
Safety Instructions and Approval
Safety
Instructions
Read the installation guide thoroughly before you set up the router.
The router is a complicated electronic unit that may be repaired only be
authorized and qualified personnel. Do not try to open or repair the
router yourself.
Do not place the router in a damp or humid place, e.g. a bathroom.
Do not stack the routers.
The router should be used in a sheltered area, within a temperature
range of +5 to +40 Celsius.
Do not expose the router to direct sunlight or other heat sources. The
housing and electronic components may be damaged by direct sunlight or
heat sources.
Do not deploy the cable for LAN connection outdoor to prevent electronic
shock hazards.
Keep the package out of reach of children.
When you want to dispose of the router, please follow local regulations on
conservation of the environment.
Warranty
We warrant to the original end user (purchaser) that the router will be free
from any defects in workmanship or materials for a period of two (2) years
from the date of purchase from the dealer. Please keep your purchase receipt
in a safe place as it serves as proof of date of purchase. During the warranty
period, and upon proof of purchase, should the product have indications of
failure due to faulty workmanship and/or materials, we will, at our discretion,
repair or replace the defective products or components, without charge for
either parts or labor, to whatever extent we deem necessary tore-store the
product to proper operating condition. Any replacement will consist of a new
or re-manufactured functionally equivalent product of equal value, and will
be offered solely at our discretion. This warranty will not apply if the product
is modified, misused, tampered with, damaged by an act of God, or subjected
to abnormal working conditions. The warranty does not cover the bundled or
licensed software of other vendors. Defects which do not significantly affect
the usability of the product will not be covered by the warranty. We reserve
the right to revise the manual and online documentation and to make changes
from time to time in the contents hereof without obligation to notify any
person of such revision or changes.

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EU Declaration of Conformity
We DrayTek Corp. , office at No.26, Fushing Rd., Hukou, Hsinchu Industrial Park, Hsinchu 303, Taiwan, declare under our sole
responsibility that the product
Product name: Multi-WAN Security Appliance
Model number: Vigor3910
Manufacturer: DrayTek Corp.
Address: No.26, Fushing Rd., Hukou, Hsinchu Industrial Park, Hsinchu 303, Taiwan.
is in conformity with the relevant Union harmonisation legislation:
EMC Directive 2014/30/EU, Low Voltage Directive 2014/35/EU and RoHS 2011/65/EU with reference to the following standards
Standard Version / Issue date
EN 55032 2015+AC:2016 class A
EN 61000-3-2 2014 Class A
EN 61000-3-3 2013
EN 55024 2010+A1:2015
EN 62368-1 2014/AC:2015
EN IEC 63000:2018 2018
Hsinchu 22nd June, 2019 Calvin Ma / President .
(place) (date) (LegalSignature)
Declaration of Conformity
We DrayTek Corp. , office at No.26, Fushing Rd., Hukou, Hsinchu Industrial Park, Hsinchu 303, Taiwan, declare under our sole
responsibility that the product
Product name: Multi-WAN Security Appliance
Model number: Vigor3910
Manufacturer: DrayTek Corp.
Address: No.26, Fushing Rd., Hukou, Hsinchu Industrial Park, Hsinchu 303, Taiwan.
Importer: CMS Distribution Ltd: Bohola Road, Kiltimagh, Co Mayo, Ireland
is in conformity with the relevant UK Statutory Instruments:
The Electromagnetic Compatibility Regulations 2016 (SI 2016 No.1091), The Electrical Equipment (Safety) Regulations 2016 (SI
2016 No.1101), and The Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations
2012 (SI 2012 No. 3032) with reference to the following standards:
Standard Version / Issue date
EN 55032 2015+A1:2016 class A
EN 61000-3-2 2014
EN 61000-3-3 2013
EN 55024 2010+A1:2015
EN 62368-1 2014/AC:2015
EN IEC 63000:2018 2018
Hsinchu 2nd August, 2021 Calvin Ma / President .
(place) (date) (LegalSignature)

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Regulatory Information
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
(1) This device may not cause harmful interference, and
(2) This device may accept any interference received, including interference that may cause
undesired operation.
More update, please visit www.draytek.com.
Company name ABP International Inc.
Address 13988 Diplomat Drive Suite 180 Dallas TX 75234
ZIP Code 75234 E-mail [e-mail]
USA Local
Representative Contact Person Mr. Robert
Messer Tel. [phone]

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Ta ab bl le e o of f C Co on nt te en nt ts s
1. Package Content .................................................................................................. 1
2. Panel Explanation................................................................................................. 2
2.1 LED ............................................................................................................................................ 2
2.2 Connectors................................................................................................................................. 2
3. Hardware Installation ........................................................................................... 3
3.1 Connecting Device..................................................................................................................... 3
3.2 Rack-Mounted Installation.......................................................................................................... 4
4. Software Configuration........................................................................................ 5
4.1 Quick Start Wizard for Network Connection............................................................................... 5
5. Customer Service............................................................................................... 12

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1. . P Pa ac ck ka ag ge e C Co on nt te en nt t
Take a look at the package content. If there is anything missed or damaged,
please contact DrayTek or dealer immediately.
Vigor router Quick Start Guide
RJ-45 Cable (Ethernet) Rack mount kit (brackets)
Console Connector Console Flat Cable
The type of the power cord depends on the country that the router will be
installed.
UK-type Power Cord EU-type Power Cord
USA/Taiwan-type Power Cord AU/NZ-type Power Cord

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2. . P Pa an ne el l E Ex xp pl la an na at ti io on n
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2. .1 1 L LE ED D
LED Status Explanation
On The router is powered on.PWR Off The router is powered off.
Blinking The system is active.ACT Off The system is hanged.
On The USB device is installed and ready.USB Off No USB device is installed.
On The fiber connection is established.SFP+ Off No fiber connection is established or the system is
hanged.
On The Ethernet link is established on corresponding port.
Off No Ethernet link is established.
Left Blinking The data is transmitting.
On The Ethernet link is established on corresponding port
with 1G Mbps or above.
P3 ~
P12 Right Off The Ethernet link is established on corresponding port
with less than 1G Mbps.
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2. .2 2 C Co on nn ne ec ct to or rs s
Interface Description
USB1 / USB2 Connecter for the USB device.
Console Provided for technician use.
SFP+ (P1~P2) Connecter for SFP module with the rate of 10G/1G bps.
2.5GBase-T
(P3~P4) Connector for remote network devices or local network devices (WAN/LAN) with the rate of 2.5G/1G/100M/10M bps.
GbE P5~P8 Connectors for remote network devices or local network devices
(WAN/LAN) with the rate of 1G/100M/10M bps.
GbE P9~P12 Connecter for local network devices (LAN) with the rate of
1G/100M/10M bps.
The Factory Reset button is used to restore the default settings.
Turn on the router (ACT LED is blinking). Press the hole and keep for
more than 5 seconds. When you see the ACT LED begins to blink
rapidly than usual, release the button. Then the router will restart
with the factory default configuration.
Connecter for a power cord.
ON/OFF - Power switch.

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3. . H Ha ar rd dw wa ar re e I In ns st ta al ll la at ti io on n
This section will guide you to install the router through hardware connection and
configure the router’s settings through web browser.
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3. .1 1 C Co on nn ne ec ct ti in ng g D De ev vi ic ce e
Before starting to configure the router, you have to connect your devices
correctly.
1. Connect a modem to any WAN port of Vigor3910 with Ethernet cable (RJ-45)
to access Internet.
2. Connect the other end of the cable (RJ-45) to the Ethernet port on your
computer (that device also can connect to other computers to form a small
area network). The LAN LED for that port on the front panel will light up.
3. Connect a server/router (depends on your requirement) to any WAN port of
Vigor3910 with Ethernet cable (RJ-45). The WAN LED will light up.
4. Connect the power cord to Vigor3910’s power port on the rear panel, and
the other side into a wall outlet.
5. Power on the device by pressing down the power switch on the rear panel.
The PWR LED should be ON.
6. The system starts to initiate. After completing the system test, the ACT LED
will light up and start blinking.
Below shows an outline of the hardware installation for your reference.

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3. .2 2 R Ra ac ck k- -M Mo ou un nt te ed d I In ns st ta al ll la at ti io on n
The Vigor3910 Series can be mounted on the shelf by using standard brackets
shown below.
1. Fasten the rack mount kit on both sides of the Vigor router using specific
screws.
2. Then, install the Vigor router (with rack mount kit) on the 19-inch chassis by
using other four screws.

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4. . S So of ft tw wa ar re e C Co on nf fi ig gu ur ra at ti io on n
To access Internet, please finish basic configuration after completing the
hardware installation.
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4. .1 1 Q Qu ui ic ck k S St ta ar rt t W Wi iz za ar rd d f fo or r N Ne et tw wo or rk k C Co on nn ne ec ct ti io on n
The Quick Start Wizard is designed for you to easily set up your router for
Internet access. You can directly access the Quick Start Wizard via Web User
Interface. Make sure your PC connects to the router correctly.
Note You may either simply set up your computer to get IP dynamically
from the router or set up the IP address of the computer to be the
same subnet as the default IP address of Vigor router
192.168.1.1. For the detailed information, please refer to -
Trouble Shooting of the user’s guide.
Open a web browser on your PC and type http://192.168.1.1. A pop-up window
will open to ask for username and password. Please enter “admin/admin” as the
Username/Password and click Login.
Note If you fail to access to the web configuration, please go to “Trouble
Shooting” on User’s Guide for detecting and solving your problem.

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Now, the Main Screen will pop up.
If your router can be under an environment with high speed NAT, the
configuration provide here can help you to deploy and use the router quickly.
The first screen of Quick Start Wizard is entering login password. After typing
the password, please click Next.

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On the next page as shown below, please select the WAN interface that you use.
Then click Next for next step.
Note
The number of WAN interfaces is related to the port setup
configuration. Only available WAN interfaces will be shown in
this field.
You have to select the appropriate Internet access type (PPPoE, Static IP or
DHCP) according to the information from your ISP.
Here we take PPPoE and DHCP modes for WAN connection as examples.

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Fo or r P PP PP Po oE E C Co on nn ne ec ct ti io on n
1. Choose WAN1 as WAN Interface and click the Next button; you will get the
following page.
2. Select PPPoE and click Next to get the following page.

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3. Enter the Username/Password provided by your ISP. Then click Next for
viewing the summary of such connection.
4. Click Finish. A page of Quick Start Wizard Setup OK!!! will appear. Then,
the system status of this protocol will be shown.
5. Now, you can enjoy surfing on the Internet.

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Fo or r D DH HC CP P C Co on nn ne ec ct ti io on n
1. Choose WAN1 as WAN Interface and click the Next button; you will get the
following page.
2. Select DHCP and click Next to get the following page.

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3. Enter the hostname and / or MAC address provided by your ISP. Then click
Next for viewing summary of such connection.
4. Click Finish. A page of Quick Start Wizard Setup OK!!! will appear. Then,
the system status of this protocol will be shown.
5. Now, you can enjoy surfing on the Internet.

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5. . C Cu us st to om me er r S Se er rv vi ic ce e
If the router cannot work correctly after trying many efforts, please contact your
dealer for further help right away. For any questions, please feel free to send
e-mail to [email protected].
Be a Registered Owner
Web registration is preferred. You can register your Vigor router via
https://myvigor.draytek.com.
Firmware & Tools Updates
Due to the continuous evolution of DrayTek technology, all routers will be
regularly upgraded. Please consult the DrayTek web site for more information on
newest firmware, tools and documents.
https://www.draytek.com
GPL Notice This DrayTek product uses software partially or completely licensed
under the terms of the GNU GENERAL PUBLIC LICENSE. The author of
the software does not provide any warranty. A Limited Warranty is
offered on DrayTek products. This Limited Warranty does not cover
any software applications or programs.
To download source codes please visit:
http://gplsource.draytek.com
GNU GENERAL PUBLIC LICENSE:
https://gnu.org/licenses/gpl-2.0
Version 2, June 1991
For any question, please feel free to contact DrayTek technical
support at [email protected] for further information.