Draytek Vigor 3300 Series User manual

Vigor 3300 Series Trouble Shooting Guide
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Vigor 3300 Series
Trouble Shooting Guide
V1.0

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History Table
Date Descriptions Version By
2005/8/15 Initial V1.0 Jenny, Jimmy, Amy

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Table of Contents
VIGOR 3300 SERIES ......................................................................................1
TROUBLE SHOOTING GUIDE .......................................................................1
HISTORY TABLE.............................................................................................2
TABLE OF CONTENTS...................................................................................3
CHAPTER 1.....................................................................................................4
HARDWARE STATUS .....................................................................................4
CHAPTER 2.....................................................................................................5
NETWORK CONNECTION SETTINGS ON PC ..............................................5
CHAPTER 3.....................................................................................................7
PING THE ROUTER FROM PC.......................................................................7
CHAPTER 4.....................................................................................................9
ISP SETTINGS ON ROUTER..........................................................................9
CHAPTER 5...................................................................................................12
REPORT TO ISP AND DEALER FOR FURTHER TECHNICAL SUPPORT.12

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CHAPTER 1
Hardware Status
This chapter shows how to shoot troubles on abnormal hardware situations.
1. Check that if the POWER line and WAN/LAN cables are connected correctly.
2. Turn on the router, check if the ACT LED blink once per second and the
correspondent WAN/LAN LED is bright.

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CHAPTER 2
Network Connection Settings on PC
The following example is based on Windows XP case, regarding the other OS
examples, please refer to the similar steps or support notes in www.draytek.com.
1. Go to Control Panel and then double-click on Network Connections.
2. Right-click on Local Area Connection and click on Properties.

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3. Select on Internet Protocol (TCP/IP) and then click Properties.
4. Select Obtain an IP address automatically and Obtain DNS server address
automatically.

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CHAPTER 3
Ping the Router from PC
This chapter shows how to execute a communication between PC to router. The
default gateway IP of the router is 192.168.1.1. Please check that if you can ping the
router correctly.
A. For Windows
1. Open the Command Prompt window (from start menu> Run).
2. Type command (for Windows 95/98/ME) or cmd (for Windows NT/2000/XP).
3. Type ping 192.168.1.1 and press [Enter].

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B. For Mac (Terminal)
The computer should receive a reply from 192.168.1.1. If not, please check the IP
address of your PC. We suggest that you set the network connection as getting IP
automatically.

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CHAPTER 4
ISP Settings on Router
This chapter shows how to check related settings about ISP site.
1. Go to the web configuration GUI (http://192.168.1.1), click Network -> WAN to
check your ISP settings.
2. Make sure the Active check box has been selected.
3. Click the icon to check WAN settings.

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A. For PPPoE Users
1. Make sure the Username and Password are correct.
2. Make sure the Authentication is correct, you may need to try both PAP and
CHAP.
3. Service Name (optional) is required by some ISPs.
B. For Static Users
1. Make Sure IP Address, Subnet Mask, Gateway IP Address and Primary DNS
are correct.

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C. For DHCP Users
1. Host Name (optional) and Domain Name (optional) are required for some ISPs.
D. For PPTP Users
1. Make sure the Username and Password are correct.
2. Make sure the Authentication is correct, you may need to try both PAP and
CHAP.
3. Make sure PPTP Local Address, PPTP Subnet Mask, PPTP Remote Address
are correct.

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CHAPTER 5
Report to ISP and Dealer for Further
Technical Support
This chapter shows how to report your questions to ISP or Dealer to solve possible
questions. There are two ways as followings.
1. If the router settings are correct at all, and the router still does not connect, please
contact your ISP technical support representative to help you for configuration.
2. If the router does not work correctly, please contact your dealer for help. For any
further questions, please send e-mail to suppor[email protected]