Dreame H12 Pro User manual

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H12 Pro
User Manual • Uživatelský manuál •
Užívateľský manuál • Használati utasítás •
Benutzerhandbuch

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English
3 –23
Čeština
24 –44
Slovenčina
45 –65
Magyar
66 –86
Deutsch
87 –110

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Dear customer,
Thank you for purchasing our product. Please read the following instructions carefully
before first use and keep this user manual for future reference. Pay particular attention
to the safety instructions. If you have any questions or comments about the device,
please contact the customer line.
󹘯󹘰󹘱󹘲󹘳www.alza.co.uk/kontakt
✆[phone]
Importer Alza.cz a.s., Jankovcova 1522/53, Holešovice, 170 00 Prague 7, www.alza.cz

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Registration Quick Start
Welcome to register a Dreame account by scanning the QR code. You are available for
the User Manual and Special Offers.
Safety Information
Important Safety Instructions
For Household Use Only
•Please read this manual carefully before use and retain it for future reference.
•When using an electrical appliance, basic precautions should always be followed,
including the following:
•READ ALL INSTRUCTIONS BEFORE USING (THIS APPLIANCE). Failure to follow the
warnings and instructions may result in electric shock, fire and/or serious injury.
WARNING
To reduce the risk of fire, electric shock, or injury:
•Use only as described in this used guide. Use only manufacturer’s recommended
attachments.
•Use indoors only, on non-carpeted floor surfaces such as vinyl, tile, sealed wood,
etc. Be careful not to run over loose objects or the edges of area rugs. Stalling the
brush may result in premature belt failure.
•This appliance should not be used by children younger than 8 years old nor
persons with physical, sensory, intellectual deficiencies, or limited experience or
knowledge without the supervision of a parent or guardian to ensure safe
operation and to avoid any risks. Cleaning and maintenance shall not be
performed by children without supervision.
•Do not use a flammable or combustible liquid to clean floors.
•Do not use to pick up flammable or combustible liquids, such as gasoline. Do not
use in areas where flammable or combustible liquids may be present.
•Do not immerse the appliance in liquid.
•Plastic film can be dangerous. To avoid the danger of suffocation, keep it away
from children.

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•Keep hair, loose clothing, fingers, and all parts of the body away from openings
and moving parts of the appliance and its accessories.
•Use only officially approved floor cleaner as described in the user guide.
•Do not put any object into openings. Do not use the appliance when any opening
is blocked; keep free of dust, lint, hair, and anything that may inhibit air flow.
•Keep ground cables away from the appliance when using it, because a hazard
may occur if the appliance runs over a supply cord.
•Do not use it without filters in place.
•Do not use the appliance with a damaged attachment (e.g.: Charging base,
Supply cord etc.) If the attachment is damaged, it must be replaced by the
manufacturer, its service agent or similar qualified person in order to avoid
hazards.
•Do not pick up toxic material (chlorine bleach, ammonia, drain cleaner, etc.). Do
not pick up hard or sharp objects such as glass, nails, screws, coins, etc.
•Do not use the appliance in an enclosed space filled with vapour given off by oil-
based paint, paint thinner, some moth-proofing substances, flammable dust, or
other explosive or toxic vapour. Do not pick up anything that is burning or
smoking, such as cigarettes, matches or hot ashes.
•Do not pull or carry adapter by cable, use cable as a handle, close door on cable,
or pull cable around sharp edges or corners.
•Swich off and unplug when not in use, before cleaning, maintaining, or servicing
the appliance, and before connecting or disconnecting the tool with a moving
brush.
•Do not use an appliance that is damaged or modified. Damaged or modified
appliance may exhibit unpredictable behaviour resulting in fire, explosion, or risk
of injury.
•Do not expose the appliance to fire or excessive temperature. Exposure to fire or
excessive temperature may cause an explosion.
•Ensure that the appliance is placed on a horizontal surface. Do not use the
appliance at the same position if the appliance id equipped with a brush roller
and the handle is not completely upright. Do not store the appliance in a place
where it may freeze.
•Use extra care when cleaning on stairs.
•Prevent unintentional starting. Ensure the switch is the OFF position before
picking up or carrying the appliance. Carrying the appliance with your finger on
the switch or energizing appliance that have the switch on invites accidents.
•Have servicing performed by a qualified repair person using only identical
replacement parts. This will ensure that the safety of the appliance is maintained.
•Do not modify or attempt to repair the appliance expect as indicated in the
instructions for use and care.
•If appliance has been dropped, damaged, left outdoors, dropped into water, or is
not working as it should, never attempt to operate it. Please have it repaired at
an authorized service centre.

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Battery and Charging
•Do not use in extremely hot or cold environments (below 0°C / 32°F or above
40°C / 104°F). Please charge the appliance in temperature above 0°C / 32°F and
below 40°C / 104°F).
•For the purpose of recharging the appliance, only use the charging base provided
with this appliance. Use only with HCB3 charging base.
•A charging base that is suitable for one type of appliance may create a risk of fire
when used with another one.
•Follow all charging instructions and do not charge the appliance outside of the
temperature range specified in the battery as doing so increases the risk of fire.
•Charging base output terminals should not be short-circuited. Do not use it with
a damaged charging base. If the appliance has been dropped, damaged, left,
outdoors, dropped into water, or is not working as it should, return it to a service
centre.
•Keep the charging base cable away from heated surfaces. Do not handle the
charging base plug or appliance with wet hands. To unplug, grasp the charging
base plug, rather than the cable.
•This appliance contains batteries that are non-replaceable.
•Charging base is equipped with drying function and only suitable for drying this
appliance’s brush.
SAVE THESE INSTRUCIONS
Class II equipment
Time-lag miniature fuse-link where T 3.15A is the symbol for the
time/current characteristic
Detachable supply unit
Read operator’s manual

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Product Overview
Packing List
Handle
Main Body
Replacement Filter
Cleaning Brush
Charging Base
Storage Box
Spare Brush Roller

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Wet and Dry Vacuum
1. Self-Cleaning Button
2. Mode Switch
3. Power Switch
4. Display Screen
5. Used Water Tank
Release Button
6. Used Water Tank Handle
7. Used Water Tank
8. Brush Roller Cover
9. Brush Roller
10. Brush Roller Handle
11. Brush Roller Release Button
12. Brush Roller Cover Release Buttons
13. Clean Water Tank

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14. Clean Water Tank Handle
15. Clean Water Tank Release Button
16. Voice Prompt Button
•Press briefly to activate the voice prompt or adjust the volume.
•Press and hold for 3 seconds to set the language. Press to switch between
languages. Press and hold to confirm the selection
Charging Base
1. Charging Contacts
2. Air-Drying Outlet
3. Air-Drying Inlet
4. Power Cord
Display Screen
1. Ultra Mode
2. Suction Mode
3. Battery Status Indicator

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4. Self-Cleaning
5. Error Messages
6. Insufficient water in the Clean Water Tank
7. Used Water Tank full
8. Blocked Tube
9. Brush roller stuck / Brush roller not installed
10. Drying Mode
11. Auto Mode
12. Dirt Level Indicator
The colour of the indicator changes in real time according to the amount of dirt
Note: If the appliance is not working properly, the screen display will show an error
message. Please refer to the troubleshooting table to find your solution.
Installation
Storage Box Installation
Install the storage box onto the charging base as shown in the diagram.

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Assembly and Disassembly of Handle
Insert the end of the handle vertically into the port on the top of the vacuum as
indicated until you hear a click.
Note: To disassemble, press the contacts in the hole on the back of the appliance with
the appropriate tool and pull the handle upward at the same time.
Charging
1. Place the charging base against a wall on level ground and connect it to a power
source. Fully charge the appliance before first use.
2. Place the appliance on the charging base. When the voice prompt “Charging
Started” is displayed, the appliance activates the charging mode. When charging,
the number on the display screen represents the current battery level as a
percentage. When the number reaches 100, the battery is fully charged.

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Note:
•If there is no operation within 10 minutes of being fully charged, the vacuum will
enter sleep mode. Please restart the appliance if you need to use it.
•To extend the battery lifetime, the battery keeps cooling down for about one
hour automatically after you have used the appliance for a long time.
How to Use
Working Modes
The appliance will start in auto mode by default. You can switch to the suction mode, or
the Ultra Mode based on your needs.
Auto Mode
While cleaning the floor, the appliance will automatically adjust its suction
power according to different situations.
Ultra Mode
Preparing Ultra Mode, please wait for 30 seconds.
This mode is suitable for deep cleaning.
Suction Mode
If the suction mode is selected, the appliance will vacuum water only and
the brush roller will not be dampened. No water is coming out of the
Clean Water Tank.

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Filling the Clean Water Tank
Press the Clean Water Tank release button and pull the tank outwards to remove it.
Remove the cover of the Clean Water Tank and fill the tank with clean water. Install the
Clean Water Tank and ensure it click into place.
Note:
•For better cleaning performance, it is recommended to add 10ml detergent with
the bottle cap into the full Clean Water Tank, then shake gently and evenly for
use.
•Do not add any liquids other than the officially approved cleaner. The cleaner can
be available on the official online store.
Start Cleaning
Gently step on the brush cover and recline the appliance backwards. Press the power
switch to start operating. Press the to switch among the auto mode –the ultra-
mode –the suction mode according to your needs.

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Note:
•Do not vacuum any foamy liquids.
•The appliance will be suspended in the upright position while running.
•The appliance is suitable for cleaning floors, marble, tiles, and other hard
surfaces.
•Do not recline the appliance backwards more than 140° to prevent the appliance
from leaking water.
•When the appliance is in operation, do not lift it off the ground or lay it flat. Doing
so may cause the used water to flow into the motor.
Cleaning the Used Water Tank
Press and Used Water Tank release button to take out the tank. Remove the tank cover
and pour out the used water. Close the tank cover and re-install the tank before use.
One-Press Self-Cleaning
1. Place the appliance back onto the base while you finish cleaning. Ensure that the
water in the Clean Water Tank is sufficient for self-cleaning.
2. Briefly press the self-cleaning button on the top of the handle, the self-cleaning
indicator will light up, and the appliance will start self-cleaning.
3. Please empty the Used Water Tank after self-cleaning is completed and drying
mode had been engaged. Press the button to exit the drying mode.
Note: The self-cleaning function can be enabled only when the appliance is being
charged and the battery level is more than 15%.

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Drying Mode
1. Press and hold self-cleaning button for 3 seconds to activate drying mode.
2. The appliance will be charged once drying is completed.
Note:
•After self-cleaning is complete, promptly clean the Used Water Tank. Clean the
charging base if there are any stains left on the base.
•If cleaning the brush roller manually, please air-dry it thoroughly or dry it by
using drying mode several times to ensure a good drying effect.
Minimum Water Level of Self-Cleaning

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Care & Maintenance
Tips:
•Turn off the appliance before maintenance. Do not touch the power switch.
•Replace parts if needed. The parts must be replaced by those available from the
manufacturer or its service agent.
•If the vacuum is not used for an extended period, fully charge it, unplug the
power plug, and store the vacuum in a cool, low-humidity environment away
from direct sunlight. To avoid over-discharge of the battery, charge the vacuum
at least once every 3 months.
Cleaning the Used Water Tank and the Filter
1. Press the Used Water Tank release
button and pull the Used Water Tank
outwards to remove it.
2. Take out the filter from the Used
Water Tank cover. Remove the tank
cover and empty the tank.
3. Rinse the Used Water Tank and the
tank cover with clean water. Clean the
tank by the provided cleaning brush.
4. Re-install the filter and the Used Water
Tank cover. Then re-install the Used
Water Tank until you hear a click.
Note:
•If the filter is dirty, rinse it with clean water and dry it completely before use.
•Replacing the filter every 3 to 6 months is recommended.
Filter
Used Water
Tank Cover

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Cleaning the Tube and the Dirt Sensor
Remove the Used Water Tank, gently wipe the tube and the dirt sensor with a wet cloth
before use.
Note: Do not rinse the tube or the dirt sensor.
Cleaning the Brush Assembly
1. First, press the brush roller cover
release button inwards on both sides
to remove the brush roller cover.
Press the brush roller release button,
and the brush roller handle will pop
out. Pull it to take out the brush
roller.
2. Clear the hair and debris tangled on the
brush roller with the provided cleaning
brush. Rinse the brush roller with clean
water. Air dry the brush roller
thoroughly or dry it by activating the
drying mode several times-.
3. Wipe the suction inlet with a dry cloth
or wet tissue. Do not rinse the brush
assembly with water.
4. Re-install the brush roller and the
brush roller cover until you hear a click.
Note
•Clean as needed. Alternating use of the two provided brush roller is
recommended.
•Replacing the brush roller every 3 to 6 months is recommended.
Dirt Sensor

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FAQ
If an error occurs, the appliance will stop working. Please refer to the following table for
troubleshooting. If the problem persists, please contact customer service.
Error
Possible Cause
Solution
The appliance does not
work.
The appliance is out of
battery, or its battery level
is low.
Fully charge its battery
before use
The appliance is in the
upright position.
Recline the appliance
backwards
Blockage activated
overheat protection mode.
Clear the blockage and
wait until the temperature
returns normal
The Used Water Tank is
full.
Empty the Used Water
Tank
The handle, brush roller, or
Used Water Tank is not
properly installed.
Ensure the handle, brush,
roller, or Used Water Tank
are all properly in place
The appliance charges
slowly
The temperature of the
battery is too low or too
high.
Wait until the battery’s
temperature returns
normal
The suction power of the
appliance is weak
The filter is clogged.
Cleaning the filter
The suction inlet or tube is
blocked by a foreign
object.
Clean the tube and the
suction inlet
The motor is making a
strange noise
There is too much used
water in the Used Water
Tank.
Empty the Used Water
Tank
The suction inlet is
blocked.
Clear blockage in the
suction inlet
The dirt level indicator is
solid red
The dirt sensor needs
cleaning.
The dirt sensor is in the
tube. Follow tube cleaning
instructions.
The cleaning solution
concentration is too high.
Dilute the cleaning solution
with water at the
recommended ratio.
A third-party cleaning
solution caused a large
amount of foam.
Use only the officially
approved cleaning
solution.

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The display screen does
not light up while charging
The charging base cable is
not plugged into the
electrical outlet.
Make sure the charging
base cable is plugged in.
The appliance is not placed
onto the charging base
properly.
Make sure the appliance is
placed onto the charging
base properly.
No water is coming out of
the appliance
The Clean Water Tank is
not properly installed in
place, or the water in the
Clean Water Tank is
insufficient.
Re-install or fill the Clean
Water Tank.
It takes 30 seconds to
dampen the brush roller.
Turn on the appliance and
check again in 30 seconds.
The vent leaks water
A collision or a sharp pull
causes water to enter the
motor.
Move the appliance gently
back and forth while it is
turned on.
The filter is not completely
dry after being cleaned.
Dry the filter completely
before use.
Self-cleaning fails
The brush roller may be
jammed by large debris.
Open the brush roller
cover to check and clean
the brush roller.
The appliance is not placed
onto the charging base
properly.
Make sure the appliance is
being charged before self-
cleaning.
Self-cleaning cannot be
enabled if the battery level
is lower than 15%.
The self-cleaning function
can only be enabled when
the appliance is being
charged and the battery
level is more than 15%.
The Used Water Tank is
not installed in place, or
the Used Water Tank is full.
Re-install or empty the
Used Water Tank.
The Clean Water Tank is
not installed in place, or
the water in the Clean
Water Tank is insufficient.
Re-install or fill the Clean
Water Tank.
Poor drying performance
or strange noise while
drying
The air outlet and air inlet
of the charging base may
be blocked.
Check and clear the
blockage or air outlet and
air inlet.
For additional service, please contact us via [e-mail]
Website: https://global.dremetech.com

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Troubleshooting
If the appliance is not working properly, the screen display will show an error message.
Please refer to the troubleshooting table to find your solution.
Error Icon
Possible Cause
Solution
Insufficient water in the
Clean Water Tank
Fill the Clean Water Tank
The Used Water Tank is full
Empty the Used Water Tank
Brush roller stuck
Clean the brush roller with the provided
cleaning brush
Brush roller not installed
Install the brush roller
Blocked tube
Check whether the tube is clogged /
Alternatively, clean the tube and the dirt
sensor.
Troubleshooting Code
Possible Cause
Solution
E1-E1
Error
Restart the appliance for
troubleshooting. If the
problem persists, please
contact customer service.
H1-H6
H7
Battery overheating
Wait until the battery’s
temperature returns normal.
Specifications
Wet and Dry Vacuum
Model
HHR25A
Rated Voltage
21.6 V
Rated Power
300 W
Charging Time
Approx. 4.5 hours (included drying)
Drying Time
1 hour
Charging Voltage
27 V
Used Water Tank Capacity
700 mL
Clean Water Tank Capacity
900 mL